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Service Management Toolkit

Our goal is to document and define service management as a practice for all of University IT, and provide resources aimed to support service managers, owners, and delivery teams in designing, developing, improving, and retiring services.

Service Management Fundamentals

Learn what an IT service is and learn about the different roles required to manage a service.

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Design, Develop and Launch a Service

Partner with a UIT technology team to develop a service or technology that they build and support internally. Or partner with a vendor and a UIT team to deliver the vendor service to the Stanford community.

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Manage and Improve a Service

Evaluate how your service is being used and identify any improvements you need to make to better meet the needs of your users.

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Retire a Service

Retire a service if it no longer provides value to clients or if newer technology replaces older systems.

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