University IT has launched the Service Management Initiative to improve end-to-end service experience for the Stanford community.
ServiceNow is a tool that will provide a single, seamless system for requesting and supporting university services across the Stanford community.
The role of the Service Management Office is to design and facilitate the offering, provisioning, support, and continuous improvement of technology services to our customers.
Through this roadmap, we seek to define and communicate the strategic objectives and key efforts of the Service Management Multi-Year Initiative to our University IT colleagues.
View the Roadmap (PDF)
University IT staff may request assistance from the Service Management Office for new and existing service design and development. Use our online request form to contact us.
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