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Service Management

Improving the end-to-end service experience for the Stanford community

About Us

The Service Management Office designs and facilitates the offering, provisioning, support, and continuous improvement of technology services to our customers.

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Service Management Toolkit

Resources to support service managers, owners, and delivery teams in designing, developing, improving, and retiring services.

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Service Management Blog

Advice, insights, and resources to help you understand the art and science of service management.

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ServiceNow is a tool that will provide a single, seamless system for requesting and supporting university services across the Stanford community.

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Request Assistance

University IT staff may request assistance from the Service Management Office for new and existing service design and development. Use our online request form to contact us.

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ITIL Training

Free courses for ITIL training are offered through LinkedIn Learning with your SUNet ID login.

Technology Training frequently offers "for fee" ITIL 4 training with certification.