What is an Order Form?
An order form is used to place requests for billable services. Both billable services and non-billable services are requested through ServiceNow. For information about establishing your non-billable service, see Developing a ServiceNow Request (Catalog) Page. For more information on ordering and billing, please visit University IT Services Ordering & Billing.
Some billable services are ordered directly by the client, while other services are ordered on a client’s behalf by the group fulfilling the request. The latter typically happens when there is a component of Time and Materials labor involved.
The UIT Service Systems & Solutions team will assist you with developing an order form. The analyst assigned to help you create an order form will guide you through a number of questions to determine which approach best meets your business requirements.
How to develop an order form
| I want to: | Here’s how: | When | Who is responsible? |
|---|---|---|---|
| Create an order form for a billable service | Submit a request | During the rate development process | Service manager and a member of UIT Service Systems & Solutions team |
