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ServiceNow Project Release Notes

 

May 2024

ServiceNow Production Changes for R:240516

ServiceNow R:240516 changes applied between 05-09-24 and 05-16-24 included [0] New Features, [8] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Bug Bounty Program' workflow

TASK00652176

CHG00079094

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00661526

CHG00079147

Request Management

Enhancement Create 'Request Student Data Access' form

TASK00609004

CHG00079227

Request Management

Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form

TASK00680615

CHG00079235

Request Management

Enhancement Modify 'Reserve Meeting and Event Spaces' form

TASK00678852

CHG00079237

Request Management

Enhancement Create 'Request CAM Building Audio/Video Meeting Support' form

TASK00657855

CHG00079257

Request Management

Enhancement Create 'Get Help with Zoom for Government' form

TASK00672999

CHG00079258

Request Management

Enhancement Modify 'Request Facilities Engineering Billing' workflow

TASK00678453

CHG00079259

Request Management

Fix SOW shared templates no longer visible to assignment group members

INC02090368

CHG00079222

Service Operations Workspace

Fix PPM New Resource Plan does not fill in Task number automatically

INC02093183

CHG00079239

PPM

ServiceNow Production Changes for R:240509

ServiceNow R:240509 changes applied between 05-02-24 and 05-09-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Change or Cancel Mobile Service' form

TASK00652929

CHG00078751

Request Management

Enhancement Modify SOW 'Tasks That Require My Attention' report

TASK00675769

CHG00078783

Service Operations Workspace

Enhancement Modify UIT SOW landing page 'Announcements' widget

TASK00674327

CHG00078806

Service Operations Workspace

Enhancement Create 'Change or Cancel Smartsheet Service' form

TASK00633406

CHG00078859

Request Management

Enhancement Orbit Group 9 Voice Migration

N/A

CHG00078864

Request Management

Enhancement Update error message when asset is not found on ORBIT internal forms

TASK00676455

CHG00078890

Request Management

Enhancement Create 'Reserve a Radiology Department Golf Cart' form

TASK00637546

CHG00078903

Request Management

Enhancement Default 'Assignment group' to blank when INC is created from Interaction

TASK00674271

CHG00078935

Service Operations Workspace

Enhancement Modify UIT Service Desk Agent Chat greeting after agent joins chat

TASK00679411

CHG00078986

Service Operations Workspace

Enhancement Move 'Create Request' button in SOW on new interaction record

TASK00676474

CHG00079000

Service Operations Workspace

Fix SUHP Workflow trigger causing duplicate workflow

SR01464977

CHG00078923

Request Management

ServiceNow Production Changes for R:240502

ServiceNow R:240502 changes applied between 04-25-24 and 05-02-24 included [0] New Features, [13] Enhancement(s), [5] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Vendor Management Help' form

TASK00665725

CHG00078770

Request Management

Enhancement Update Facilities Contact page

TASK00672589

CHG00078766

Service Portal

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00632063

CHG00078753

Request Management

Enhancement Create inbound email integration for Office of the Treasurer

TASK00659647

CHG00078719

Request Management

Enhancement Update Pending SUHP Approvals job

SR01430290

CHG00078713

Integration

Enhancement Interaction description to work note

TASK00673998

CHG00078671

Service Operations Workspace

Enhancement Modify 'Request New GSB Tablet' notification

TASK00672254

CHG00078663

Request Management

Enhancement Create 'Request UIT DPA General Support' form

TASK00644121

CHG00078660

Request Management

Enhancement Modify SoM Order guide model descriptions

TASK00667855

CHG00078658

Request Management

Enhancement Create 'Request UIT Asset Lifecycle Management Support' form

TASK00644126

CHG00078643

Request Management

Enhancement Modify Manager dashboard report

TASK00670645

CHG00078620

Reporting

Enhancement Modify 'Get Assistance with Labor Schedules and Labor Distribution Adjustments' form

TASK00669683

CHG00078440

Request Management

Enhancement Modify 'Get Assistance with the Faculty Financial Inquiry Tool (FFIT)' form

TASK00669681

CHG00078438

Request Management

Enhancement Vancouver Upgrade

N/A

CHG00078013

Platform

Fix End date for "Get Onboarding or Offboarding Help" clearing value

INC02083084

CHG00078674

Request Management

Fix Create Request option missing from Incident menu

INC02086101

CHG00078664

Incident Management

Fix Metric instance report no longer working

INC02085733

CHG00078662

Reporting

Fix UIT Service Desk landing page reports not showing proper filters

INC02085413

CHG00078661

Service Operations Workspace

Fix Portal timesheet shows error message

INC02085135

CHG00078611

Service Portal

April 2024

ServiceNow Production Changes for R:240425

ServiceNow R:240425 changes applied between 04-19-2024 and 04-25-2024 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00641222

CHG00078398

Request Management

Enhancement Create 'Request User Access for WorkTango Survey Platform (Cardinal Pulse)' form

TASK00662473

CHG00078400

Request Management

Enhancement Modify Knowledge Article system property to allow external videos to play

TASK00666121

CHG00078410

Knowledge Management

Enhancement Create 'Request Cardinal Pay Support' form

TASK00650510

CHG00078425

Request Management

Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form

TASK00670244

CHG00078470

Request Management

Enhancement Implement Time Tracking for IT Infrastructure

N/A

CHG00078474

Core

Enhancement Modify Knowledge Article retirement notifications

TASK00670222

CHG00078495

Knowledge Management

Enhancement Modify 'Request Special Staff Access to Alumni-Only Offerings' form

TASK00668569

CHG00078424

Request Management

Enhancement Create 'Request R&DE VM&C' form

TASK00662012

CHG00078522

Request Management

ServiceNow Production Changes for R:240418

ServiceNow R:240418 changes applied between 04-12-2024 and 04-18-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'AV Campus Project (UIT Only)' form

TASK00640718

CHG00078154

Request Management

Enhancement Modify 'Request for Endpoint Engineering and Development (EED)' form

TASK00662037

CHG00078155

Request Management

Enhancement Modify 'Report Accessibility Issues' portal link

TASK00665477

CHG00078168

Portal Management

Enhancement Create Homepage Deprecation report

TASK00665853

CHG00078200

Reporting

Enhancement Modify 'New AWS Service Request' form

TASK00658437

CHG00078203

Request Management

Enhancement Create 'Request Application Security Support' form

TASK00658779

CHG00078204

Request Management

Enhancement Modify 'Get Assistance with Post Grads or Corral (Intranet) Site' form

TASK00662116

CHG00078205

Request Management

Enhancement Modify 'Inquire About Student Reporting' form

TASK00653225

CHG00078298

Request Management

Enhancement Modify Homepage Deprecation report

TASK00665853

CHG00078299

Reporting

Fix Values come in blank on 'Add Card Service' form

INC02072639

CHG00078171

Request Management

ServiceNow Production Changes for R:240411

ServiceNow R:240411 changes applied between 04-05-2024 and 04-11-2024 included [0] New Features, [6] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Submit Feedback about the Navigator' form

TASK00660702

CHG00077920

Request Management

Enhancement Modify 'Request a Food Truck' workflow

TASK00663736

CHG00078041

Request Management

Enhancement Create 'API Infrastructure - ET Internal Request' form

TASK00650273

CHG00078080

Request Management

Enhancement Modify 'Request Outbound Cisco Jabber' form

TASK00658874

CHG00078081

Request Management

Enhancement Modify Create Bundle button behavior for ORBIT forms

SR01519419

CHG00077875

Request Management

Enhancement Modify workflows for AFS forms

SR01493258

CHG00077973

Request Management

Fix Who are you ordering for? field details are not visible in the fulfiller view for Add Wiring & Construction Service

INC02050748

CHG00077961

Request Management

Fix Jira components are not loading in PRD

INC02071006

CHG00078072

Request Management

Fix Welcome email for Oak service broken after ORBIT migration

INC02066650

CHG00078089

Request Management

ServiceNow Production Changes for R:240404

ServiceNow R:240404 changes applied between 03-29-2024 and 04-04-2024 included [0] New Features, [8] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request a Zoom for Government Host Account' form

TASK00654915

CHG00077658

Request Management

Enhancement Create LBRE Supplier Help Inbound Action

TASK00647724

CHG00077700

Request Management

Enhancement Modify 'Request to Reimage Computer for new User (for H&S)' user criteria

TASK00652014

CHG00077719

Request Management

Enhancement Modify 'Request Technical Assistance with Cardinal Print' form

TASK00631186

CHG00077724

Request Management

Enhancement Modify TASK name in ORBIT workflow

TASK00640617

CHG00077734

Request Management

Enhancement Modify Demand notifications to fire to Business unit Demand manager

TASK00638839

CHG00077761

PPM

Enhancement Grant additional view access for SU Billable table

TASK00647532

CHG00077832

Core

Enhancement Modify 'Inquire about Early Start Cardinal Care' form

TASK00658152

CHG00077853

Request Management

Fix Text on Project Status portal page is cut off

INC02063173

CHG00077787

Portal Management / PPM

Fix Users cannot see specific forms they should have access to

INC02066725

CHG00077802

Request Management

March 2024

ServiceNow Production Changes for R:240328

ServiceNow R:240328 changes applied between 03-22-2024 and 03-28-2024 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Update UIT Portfolio Manager for Status Report automative message

TASK00655297

CHG00077486

Reporting

Enhancement Modify 'Create a SPOT or PostGrads ID List' form

TASK00655270

CHG00077499

Request Management

Enhancement Migrate SUHP and Voice ELIN ORBIT Dashboards

N/A

CHG00077503

Reporting

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms

TASK00655520

CHG00077505

Request Management

Enhancement Modify 'Request for Classroom Support' form

TASK00654299

CHG00077570

Request Management

Enhancement Create 'Submit Feedback about the Navigator' form

TASK00654792

CHG00077576

Request Management

Enhancement Create 'Request to Relocate Cardinal Print Device' form

TASK00647206

CHG00077583

Request Management

Enhancement Install plugin Homepage Deprecation Help Tool

N/A

CHG00077585

Core

Enhancement Create 'Request to Remove Cardinal Print Device' form

TASK00647213

CHG00077602

Request Management

Enhancement Create 'Request SLAC Print Support and/or Toner' form

TASK00647193

CHG00077633

Request Management

Fix 'OCRO Subject Matter Expert (SME)' under 'SU Project Attribute' tab is still available in PRD after migration

TASK00656245

CHG00077504

PPM

ServiceNow Production Changes for R:240321

ServiceNow R:240321 changes applied between 03-15-2024 and 03-21-2024 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Migrate ORBIT Group 9 into Prd

N/A

CHG00076790

Request Management

Enhancement Hide Subject Matter Expert (SME) from SU Project Attribute Values and add Subject Matter Expert to OCRO Stakeholder

TASK00630953

CHG00077150

PPM

Enhancement Modify OCRO Project Dashboard - Sponsoring Department Filter

TASK00641593

CHG00077251

PPM / Reporting

Enhancement Modify 'Get Assistance with ThruText, BDI, Team Generator or GRE' form

TASK00650805

CHG00077315

Request Management

Enhancement Modify approval workflow for 'Enterprise Infrastructure - Modify Storage' form

TASK00650156

CHG00077322

Request Management

Enhancement Modify 'UHR Staff Compensation Access' user criteria

TASK00652204

CHG00077379

Request Management

Enhancement Update Service Key 3 for Card Services Assets

TASK00652379

CHG00077382

Asset / Request Management

ServiceNow Production Changes for R:240314

ServiceNow R:240314 changes applied between 03-08-2024 and 03-14-2024 included [0] New Features, [18] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications

Enhancement

Create 'Request Add Voice or Telephone Service' form

TASK00629727

CHG00076745

Request Management

Enhancement

Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form

TASK00636803

CHG00076935

Request Management

Enhancement

Modify 'Request Remittance' form

TASK00568239

CHG00076965

Request Management

Enhancement

Modify 'Get Assistance with Pay Transparency' form

TASK00638506

CHG00076998

Request Management

Enhancement

Modify 'Get Assistance with Remote Pay Questions' form

TASK00640635

CHG00076999

Request Management

Enhancement

Create Inbound action for SoE CEE Shop

TASK00644887

CHG00077005

Request Management

Enhancement

Create 'Request Change or Cancel Telephone or Voice Service' form

TASK00629728

CHG00077040

Request Management

Enhancement

Modify 'Add Video Conference Service' form

TASK00644098

CHG00077048

Request Management

Enhancement

Modify 'Request for New ExRe/SAA Project' form and workflow

TASK00628201

CHG00077049

Request Management

Enhancement

Modify 'Get Assistance with Supplemental Pay Requests' form

TASK00640636

CHG00077052

Request Management

Enhancement

Modify 'Get Assistance with Staff Compensation Policy Questions' form

TASK00640642

CHG00077053

Request Management

Enhancement

Modify ‘Get Assistance with Remote Pay Questions' form

TASK00640646

CHG00077054

Request Management

Enhancement

Modify 'Get Assistance with Temp/Casual Pay Requests' form

TASK00640649

CHG00077055

Request Management

Enhancement

Modify 'Get Assistance with Bonus Policy Questions' form

TASK00640657

CHG00077056

Request Management

Enhancement

Modify 'Get Assistance with PostGrads, Corral (Intranet) site & Teamsite' form

TASK00645587

CHG00077057

Request Management

Enhancement

Modify 'SOM Computer Request' form

TASK00649462

CHG00077065

Request Management

Enhancement

Modify 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form

TASK00650035

CHG00077137

Request Management

Enhancement

Modify 'Project Sub-Status' for OCRO projects

TASK00630956

CHG00077139

PPM

Fix

Variables in 'Billing Information' section not displaying on 'Add Generic Asset Group Service' tickets

INC02045147

CHG00076990

Request Management

Fix

UIT Project portal page not displaying correct colors in status reports

INC02051813

CHG00077068

PPM

ServiceNow Production Changes for R:240307

ServiceNow R:240307 changes applied between 03-01-2024 and 03-07-2024 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications

Enhancement

Modify 'Grant Access to PeopleSoft CS Admin' form

TASK00634216

CHG00076741

Request Management

Enhancement

Modify 'Request LBRE Purchasing Services' form

TASK00632062

CHG00076742

Request Management

Enhancement

Modify 'Involuntary Leave of Absence (ILOA)' form

TASK00643688

CHG00076823

Request Management

Enhancement

Modify 'Get Assistance with Gift Processing System' form

TASK00645661

CHG00076824

Request Management

Enhancement

Modify SGG Project Proposal portal page

TASK00606463

CHG00076873

PPM

Enhancement

Create API integration for GAR Accounts

TASK00565394

CHG00076875

Integration

Enhancement

Modify 'Request to Reimage Computer for New User' form and workflow

TASK00637768

CHG00076886

Request Management

Enhancement

Modify 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form

TASK00644945

CHG00076912

Request Management

Enhancement

Modify 'Request Instrument Training' form

TASK00648197

CHG00076913

Request Management

February 2024

ServiceNow Production Changes for R:240229

ServiceNow R:240229 changes applied between 02-23-2024 and 02-29-2024 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Contact Alumni Online Customer Service' form

TASK00634348

CHG00076433

Request Management

Enhancement Hide two reporting widgets on the 'UIT Projects' client facing dashboard

TASK00635901

CHG00076435

PPM / Reporting

Enhancement Modify 'Claim Missing, Unidentified Funds or Branch Deposits' form

TASK00641108

CHG00076469

Request Management

Enhancement Modify 'Card Services and Access Control Systems' form

TASK00626503

CHG00076491

Request Management

Enhancement Create 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form

TASK00634086

CHG00076499

Request Management

Enhancement Transfer Assets: Move all the CI's from 'H&S Refresh' to 'Stanford University Hardware Program'

TASK00624407

CHG00076504

Asset / Request Management

Enhancement Modify 'Release Hold on an Invoice' form

TASK00616573

CHG00076513

Request Management

Enhancement Update 'Faculty Housing' category and knowledge category to 'Faculty Housing Utilities'

TASK00612376

CHG00076519

Portal

Enhancement Create 'Request Prior Service Verification for SCRP Eligibility' form

TASK00633448

CHG00076527

Request Management

Enhancement Replacing MuleSoft APIs (PTA SUHP)

TASK00634859

CHG00076554

Integration

Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form

TASK00632970

CHG00076572

Request Management

Enhancement Modify 'Mobile Device Purchasing - General Request' form

TASK00635417

CHG00076621

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00640295

CHG00076622

Request Management

Fix Field value not displaying correctly for 'Adjust Wiring & Construction Service' form

INC02042982

CHG00076490

Request Management

Fix Section/Values not appearing on ticket backend for ORBIT forms

INC02045131

CHG00076623

Request Management

Fix 'Filter by SGG Projects Only' filter on the 'UIT Projects' portal is gone

INC02048615

CHG00076628

Portal / PPM

ServiceNow Production Changes for R:240222

ServiceNow R:240222 changes applied between 02-16-2024 and 02-22-2024 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Get Help with CPB' form

TASK00623757

CHG00076325

Request Management

Enhancement Modify 'Remove Global Unsubscribe' form

TASK00633751

CHG00076326

Request Management

Enhancement Modify 'Remove Network Circuits - General Request' form

TASK00625958

CHG00076362

Request Management

Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project' email notifications

TASK00635017

CHG00076381

Request Management

Enhancement Modify 'H&S PCard Software Purchase Request' email notifications

TASK00638572

CHG00076420

Request Management

Enhancement Modify 'Get Assistance with External Relations and/or Stanford Alumni Association Web Applications and Properties' form

TASK00633631

CHG00076422

Request Management

ServiceNow Production Changes for R:240215

ServiceNow R:240215 changes applied between 02-09-2024 and 02-15-2024 included [0] New Features, [4] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Configure or Grant Access to Google Analytics' form

TASK00631595

CHG00076069

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00632061

CHG00076070

Request Management

Enhancement Modify 'Request Google Drive Storage Consulting Services' form

TASK00634186

CHG00076114

Request Management

Enhancement Document and implement behavior for outdated knowledge articles

TASK00624665

CHG00076162

Knowledge Management

Fix Mirrored Request Tickets are not sending updates to the client

INC02032611

CHG00076020

Request Management

Fix GAR Subscriber Information Variable set is not present for 'Add Generic Asset Group Service' form

INC02036203

CHG00076152

Request Management

ServiceNow Production Changes for R:240208

ServiceNow R:240208 changes applied between 02-02-24 and 02-08-24 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Clear incorrect bill start date for paging assets

TASK00625512

CHG00075963

Asset Management

Enhancement Create 'Request a Loaner Computer from CRC' form

TASK00579872

CHG00075929

Request Management

Enhancement Modify 'Add CRC Service' form

TASK00629953

CHG00075899

Request Management

Enhancement Make billing start date required for paging forms

TASK00628720

CHG00075821

Request Management

Enhancement Create 'Get Assistance with SAA FileMaker' form

TASK00626263

CHG00075803

Request Management

Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form

TASK00625232

CHG00075802

Request Management

ServiceNow Production Changes for R:240201

ServiceNow R:240201 changes applied between 01-26-24 and 02-01-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Make OCRO projects secure by default

TASK00625045

CHG00075717

PPM

Enhancement Modify 'Request with Administrative Support for FMS' form

TASK00619652

CHG00075703

Request Management

Enhancement Modify 'Get Assistance with SAA GiveGab' form

TASK00624823

CHG00075671

Request Management

Enhancement Create 'Request for New ExRe/SAA Project' form

TASK00606238

CHG00075623

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00608634

CHG00075621

Request Management

Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form

TASK00608250

CHG00075620

Request Management

Enhancement Modify 'Get Assistance with Department Move (SoM)' form

TASK00607118

CHG00075619

Request Management

Enhancement Add email to UIT Research Computing - Nero group

TASK00603643

CHG00075564

Request Management

Enhancement Add multi-attribute filter for OCRO dashboard

TASK00615608

CHG00075559

Reporting

Enhancement Update Moogsoft Integration

TASK00572782

CHG00075523

Incident Management

Enhancement Modify 'Request CVent Support' form

TASK00595718

CHG00075471

Request Management

Fix Incorrect pricing for CRC FST 200 Service

INC02030209

CHG00075616

Request Management

January 2024

ServiceNow Production Changes for R:240125

ServiceNow R:240125 changes applied between 01-19-2024 and 01-25-2024 included [0] New Features, [19] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'GSB Media Services Request' form

TASK00566180

CHG00075311

Request Management

Enhancement Create 'Request GSB Digital Solutions AI Support' form

TASK00612534

CHG00075313

Request Management

Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form

TASK00592689

CHG00075347

Request Management

Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form

TASK00618498

CHG00075353

Request Management

Enhancement Create 'Consult on Google Workspace Optimization' form

TASK00617375

CHG00075355

Request Management

Enhancement Modify 'Get Mobile Device Purchasing Assistance' form

TASK00606777

CHG00075356

Request Management

Enhancement Modify 'Request DAPER Building Maintenance' form

TASK00600477

CHG00075398

Request Management

Enhancement Modify 'Request New GSB Computer' form

TASK00617390

CHG00075403

Request Management

Enhancement Modify 'Get Hoover Library & Archives Assistance' form

TASK00620503

CHG00075407

Request Management

Enhancement Modify 'Add Research Computing Service' form

TASK00622733

CHG00075413

Request Management

Enhancement Modify 'Reserve a 1000+ Capacity Webinar License' form

TASK00623021

CHG00075414

Request Management

Enhancement Modify 'Change or Cancel CrashPlan Service' and 'Add CrashPlan Service' forms

TASK00612234

CHG00075417

Request Management

Enhancement Modify 'Request Client Technology Solutions & Consulting Services' form

TASK00600164

CHG00075430

Request Management

Enhancement Create 'Get Assistance with a Rental Car Direct Billing Account' form

TASK00612361

CHG00075472

Request Management

Enhancement Create 'Request LKSC - ILC Assistance' form

TASK00614713

CHG00075482

Request Management

Enhancement Modify 'Get technical support with the University Events Calendar (events.stanford.edu)' form

TASK00618034

CHG00075483

Request Management

Enhancement Modify 'Get Assistance with Financial Transactions' form

TASK00619646

CHG00075484

Request Management

Enhancement Modify 'Stanford Calendar Resource Request' form

TASK00622293

CHG00075485

Request Management

Enhancement Create 'Request Zoom Services' form

TASK00622941

CHG00075487

Request Management

Fix Add to Cart feature broken

INC02021726

CHG00075310

Request Management

Patch Apply new security patches in January 2024

N/A

CHG00074913

Platform

ServiceNow Production Changes for R:240118

ServiceNow R:240118 changes applied between 01-12-24 and 01-18-24 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement PPM - Project Cost Enhancement and Dashboards

N/A

CHG00074601

PPM

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00548669

CHG00075086

Request Management

Enhancement Create 'Adjust Paging Service' form

TASK00595617

CHG00075152

Request Management

Enhancement Modify Call record

TASK00619513

CHG00075206

Call Management

Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form

TASK00592689

CHG00075211

Request Management

Enhancement Modify 'Add User(s) to Cardinal Flex Application' form

TASK00607957

CHG00075224

Request Management

Enhancement Modify 'Request Non-Standard Software' form

TASK00597609

CHG00075225

Request Management

Enhancement SUHP - Modify PTA Requisition Authority

TASK00609099

CHG00075244

Request Management

Enhancement Modify 'Add or Modify Access to SAA FileMaker Database' form

TASK00611973

CHG00075245

Request Management

Enhancement Modify 'Need help with your gift or updating your Stanford Account?' form

TASK00618165

CHG00075247

Request Management

Fix SU Asset Attribute Values not updating properly to the new model

INC02018358

CHG00075243

Incident Management

ServiceNow Production Changes for R:240111

ServiceNow R:240111 changes applied between 12-15-24 and 01-11-24 included [0] New Features, [19] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Travel Loaner Program Request' form

TASK00617973

CHG00075048

Request Management

Enhancement OCRO Project sub-status shows only OCRO values

TASK00612805

CHG00075039

PPM

Enhancement Modify 'Petition for Retroactive eForm Submission' form

TASK00595539

CHG00075037

Request Management

Enhancement Modify 'Create website on Stanford Sites' form

TASK00606175

CHG00075028

Request Management

Enhancement Remove duplicate stakeholders

TASK00585718

CHG00075006

PPM

Enhancement Update item code for CRC service forms

TASK00613252

CHG00074997

Request Management

Enhancement Modify 'Add Business Agreements Service' form

TASK00613237

CHG00074951

Request Management

Enhancement Modify 'Change or Cancel Paging Service' form

TASK00614725

CHG00074949

Request Management

Enhancement Modify 'Request a Food Truck' form

TASK00579951

CHG00074878

Request Management

Enhancement Update Student Services classification codes

TASK00580479

CHG00074858

Incident Management

Enhancement Create SUHP Asset Cost and Assigned to report

TASK00567562

CHG00074849

Reporting

Enhancement Modify 'Get Hoover Library & Archives Assistance' form

TASK00612774

CHG00074749

Request Management

Enhancement Create user criteria for SoM Order Guide

TASK00610846

CHG00074745

Request Management

Enhancement Modify 'Add Video Conference Service' form

TASK00609283

CHG00074743

Request Management

Enhancement Modify 'Add and Change/cancel Hosting Service' form

TASK00608277

CHG00074742

Request Management

Enhancement Modify 'Request a Test/Dev Computer Form

TASK00563387

CHG00074740

Request Management

Enhancement Add VDI service cost change

TASK00608273

CHG00074739

Request Management

Enhancement ServiceNow Development dashboard ACL update

SR01440230

CHG00074716

Reporting

Enhancement Modify 'SUHP Order Guide' logic

TASK00570830

CHG00074589

Request Management

Fix ORBIT Template multi-select question options out of order

INC02006851

CHG00074741

Request Management

Fix Cancellation for Carrier Service got processed on Point-to-Point Asset

INC02009500

CHG00074707

Request Management

December 2023

ServiceNow Production Changes for R:231214

ServiceNow R:231214 changes applied between 12-07-23 and 12-14-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Add Card Service' form

SR01452490

CHG00074585

Request Management

Enhancement Hide inactive mobile models on mobile ORBIT forms

TASK00607441

CHG00074558

Request Management

Enhancement OCRO Project Attribute Value reporting implementation

TASK00569613

CHG00074552

Reporting

Enhancement Modify 'Get Hoover Library & Archives Assistance' notifications

TASK00604712

CHG00074548

Request Management

Enhancement Create 'Grant Access to PeopleSoft CS Admin' form

TASK00585468

CHG00074546

Request Management

Enhancement PPM - SGG Portal Dashboard

N/A

CHG00074540

PPM

Enhancement PPM Onboarding for VPSA

TASK00609507

CHG00074521

PPM

Enhancement Modify 'Add Video Conference Service' form

TASK00602874

CHG00074495

Request Management

Enhancement Modify 'Get Assistance with SAA GiveGab' form

TASK00598650

CHG00074490

Request Management

Enhancement Create 'Request a New Card Reader' form

TASK00595471

CHG00074489

Request Management

Enhancement Modify 'Pay with Travel Card' form

TASK00599228

CHG00074488

Request Management

Enhancement Modify 'Request General Admin Support' form

TASK00599230

CHG00074487

Request Management

Enhancement Automate sending of project status report

TASK00435403

CHG00074190

PPM

Fix Fix Request Item has been fulfilled email notification

INC02003725

CHG00074457

Request Management

ServiceNow Production Changes for R:231207

ServiceNow R:231107 changes applied between 12-01-2023 and 12-07-2023 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement ORBIT Group 7 Migration

N/A

CHG00073719

Request Management

Enhancement Modify 'Request Ergonomics Services' form

TASK00585374

CHG00074143

Request Management

Enhancement PPM Enhancement - Automate sending of project status report

TASK00435403

CHG00074190

PPM

Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form

TASK00578851

CHG00074236

Request Management

Enhancement Create 'SUHP - DAPER' user criteria

TASK00603965

CHG00074318

Request Management

Enhancement Create 'NSOD', 'ABLA', & 'QVPA' user criterias

TASK00603327

CHG00074320

Request Management

Enhancement Modify Demand date field

TASK00595937

CHG00074322

Demand Management

Enhancement Modify Project Sponsoring department field

TASK00604036

CHG00074361

PPM

Enhancement Modify 'Check My Mobile Device Eligibility' form

TASK00602497

CHG00074369

Request Management

Enhancement Modify 'Add Cloud Service' & 'Change or Cancel Cloud Service' forms

TASK00604577

CHG00074370

Request Management

Enhancement Modify 'H&S PCard Software Purchase Request' form

TASK00600781

CHG00074371

Request Management

Fix Stakeholder field on Project record adding () in the original record 

INC01987858

CHG00074360

PPM

Fix Questions not populating on 'Change or Cancel Point-to-Point' form

INC02003339

CHG00074375

Request Management

November 2023

ServiceNow Production Changes for R:231130

ServiceNow R:231130 changes applied between 11-24-2023 and 11-30-2023 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a New Card Reader or Camera' form

TASK00586262

CHG00073937

Request Management

Enhancement To give access to Jira logs in Prod to Dev team

SR01438435

CHG00073940

Reporting

Enhancement Create 'Request General Expense Reimbursement' form

TASK00592343

CHG00073969

Request Management

Enhancement Modify 'Request Travel Expense Reimbursement' form

TASK00592336

CHG00073972

Request Management

Enhancement Modify 'Change or Cancel Fiber Circuit Service' and ' Change or Cancel Point-to-point Circuit Service' forms

TASK00599808

CHG00074069

Request Management

Fix Report columns showing empty on Ticket Metric table

INC01992571

CHG00073978

Reporting

ServiceNow Production Changes for R:231116

ServiceNow R:231116 changes applied between 11-09-23 and 11-16-23 included [0] New Features, [14] Enhancement(s), [0] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Add Time & Materials Service' form

TASK00595934

CHG00073774

Request Management

Enhancement Modify 'Change or Cancel Fiber Circuit Service' form

TASK00595426

CHG00073773

Request Management

Enhancement Modify 'Add Research Computing Service' form

TASK00595403

CHG00073772

Request Management

Enhancement Modify Contact Us link on Alumni Portal

TASK00582450

CHG00073771

Portal

Enhancement Modify Emergency Change behavior

TASK00588291

CHG00073767

Change Management

Enhancement Modify 'Request a Nero On-Premise Account' form

TASK00553175

CHG00073766

Request Management

Enhancement Modify 'Request for Residential Study Space Support' form

TASK00593839

CHG00073765

Request Management

Enhancement Modify 'Get Assistance with Honor Rolls' form

SR01427317

CHG00073660

Request Management

Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00583528

CHG00073659

Request Management

Enhancement Add consumable to Card Services forms

TASK00592972

CHG00073658

Request Management

Enhancement Modify 'Add Wiring & Construction' form

TASK00585713

CHG00073657

Request Management

Enhancement Modify 'Request Meal Assistance' form

TASK00580970

CHG00073653

Request Management

Enhancement Modify 'Request Help with Event Planning' form

TASK00584974

CHG00073641

Request Management

Enhancement Update ITI SLA Phase 1

TASK00496091

CHG00073571

Service Level Management

Patch Install Tokyo Patch 10 Hot Fix 1a

N/A

CHG00073305

Platform

ServiceNow Production Changes for R:231109

ServiceNow R:231109 changes applied between 11-03-2023 and 11-09-2023 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Report a Stanford Doerr School Facilities Problem' form

TASK00566235

CHG00073373

Request Management

Enhancement Modify 'Inquire about WorkLife Programs' form

TASK00578686

CHG00073376

Request Management

Enhancement Modify 'Request a new Microsoft Teams team for Stanford University' form

TASK00583543

CHG00073411

Request Management

Enhancement Sub-classifications in Demand and Project clean up

SR01428967

CHG00073413

PPM

Enhancement Modify 'Request ServiceNow Support' form

TASK00584951

CHG00073424

Request Management

Enhancement Modify 'Request Cvent Support' form

TASK00576679

CHG00073426

Request Management

Enhancement Modify 'Get Hoover Library & Archives Assistance' form

TASK00588871

CHG00073427

Request Management

Enhancement Modify 'New AWS Service Request' form to change AWS tag

TASK00577900

CHG00073524

Request Management

Enhancement Modify 'Add or Modify Access to Storyblok' form

TASK00544808

CHG00073528

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms

TASK00593248

CHG00073529

Request Management

ServiceNow Production Changes for R:231102

ServiceNow R:231102 changes applied between 10-27-23 and 11-02-23 included [0] New Features, [13] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Make PTA not mandatory for Smartsheet license

TASK00580065

CHG00073077

Asset Management

Enhancement Create 'Request an IT Project Manager' form

TASK00560390

CHG00073111

Request Management

Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form

TASK00572922

CHG00073158

Request Management

Enhancement Create 'Mastodon - General Request' form

TASK00583862

CHG00073178

Request Management

Enhancement Modify 'Strategic Area' field

TASK00480456

CHG00073179

PPM

Enhancement Create 'Request CTSC Services' form

TASK00557631

CHG00073235

Request Management

Enhancement Create 'Request for Analysis for International Revenue-Generating Activity/Business Engagement' form

TASK00561565

CHG00073236

Request Management

Enhancement Modify 'Graduate Student Dismissal' form

TASK00575193

CHG00073237

Request Management

Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' shipping email notification

TASK00586976

CHG00073238

Request Management

Enhancement Modify 'Add Fiber Circuits Service' & 'Add Point-to-point Circuits Service' forms

TASK00588199 / TASK00588215

CHG00073286

Request Management

Enhancement Modify "SU Internal Billing Form Criteria" user criteria

TASK00588492

CHG00073287

Request Management

Enhancement Create 'Request Coursedog Modification' form

TASK00548955

CHG00073288

Request Management

Enhancement Modify 'Pay With Purchasing Card (PCard)' form

TASK00577150

CHG00073298

Request Management

October 2023

ServiceNow Production Changes for R:231026

ServiceNow R:231026 changes applied between 10-19-23 and 10-26-23 included [0] New Features, [15] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify SoM getMyTickets API

TASK00558553

CHG00073044

Integration

Enhancement Create 'Request a R&DE Project' form

TASK00457267

CHG00073040

Request Management

Enhancement Create Inbound Action for University Budget Office

TASK00578155

CHG00073030

Request Management

Enhancement Create 'Request to Reimage Computer for New User' form

TASK00550908

CHG00073024

Request Management

Enhancement Modify 'UIT CRC Research Lab Support - General Request' form

TASK00569980

CHG00073019

Request Management

Enhancement Create 'Get Assistance with Honor Rolls' form

TASK00561624

CHG00072993

Request Management

Enhancement Make PTA not mandatory for Smartsheet license

TASK00580065

CHG00072983

Asset Management

Enhancement Add Sub-classifications to Demand and Project

TASK00576537

CHG00072982

PPM

Enhancement Modify 'Request for Give Gab Stripe Access' form

TASK00580983

CHG00072980

Request Management

Enhancement Modify 'Request for Give Gab Stripe Access Credit' form

TASK00575374

CHG00072979

Request Management

Enhancement Create 'Inquire about Changes to My Undergraduate Program' form

TASK00579321

CHG00072978

Request Management

Enhancement Limit Resource Plan creation to no more than 5 years

TASK00571586

CHG00072953

PPM

Enhancement Modify 'Get Assistance with Financial Transactions' form

TASK00572912

CHG00072949

Request Management

Enhancement Adding Business Agreement Consumables

TASK00581946

CHG00072928

Asset Management

Enhancement ORBIT Group 8 Migration

N/A

CHG00072758

ORBIT

Fix Change Request being created with incorrect user from Jira

INC01958427

CHG00073065

Request Management

Fix Fix blue text on Project Classification filter

INC01980266

CHG00073045

PPM

ServiceNow Production Changes for R:231019

ServiceNow R:231019 changes applied between 10-13-23 and 10-19-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Suppress OOB rejection notification

TASK00571525

CHG00072649

SUHP

Enhancement Create SWS Inbound Action

TASK00567050

CHG00072674

Request Management

Enhancement Modify OCRO Project Dashboard filter

TASK00556464

CHG00072769

Reporting

Enhancement Create 'Request to Add Hardware Asset to SUHP' form

TASK00555633

CHG00072770

Request Management

Enhancement Modify 'Need help with your gift or updating your Stanford Account?' form

TASK00578332

CHG00072778

Request Management

Enhancement Modify HILA Inbound Action spam filter

SR01418484

CHG00072838

Request Management

Enhancement Modify 'Add Paging Services' form pricing

TASK00579013

CHG00072856

Request Management

ServiceNow Production Changes for R:231012

ServiceNow R:231012 changes applied between 10-06-23 and 10-12-23 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with Cardinal at Work Cares' form

TASK00559152

CHG00072459

Request Management

Enhancement Modify 'OCRO Project Dashboard' interactive filters

TASK00556462

CHG00072481

Reporting

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00571987

CHG00072513

Request Management

Enhancement Modify 'Research Policy, Integrity and COI - General Request' form

TASK00563212

CHG00072514

Request Management

Enhancement Modify 'Story' ticket type

TASK00561227

CHG00072515

PPM

Enhancement Modify 'Request ADAPT Infrastructure - ET Internal' form

TASK00540897

CHG00072547

Request Management

Enhancement Modify 'OCRO Project Dashboard' values

TASK00568834

CHG00072565

Reporting

Enhancement Create SUHP Asset Report

TASK00503911

CHG00072597

Reporting

Enhancement Modify 'Get Assistance with a SAML/OIDC Website' form

TASK00577589

CHG00072624

Request Management

Enhancement Create 'Request a Food Truck' form and workflow

TASK00432522 / TASK00532404

CHG00072657

Request Management

Enhancement Modify Demand/Project classification choice value

TASK00545532

CHG00072658

PPM

ServiceNow Production Changes for R:231005

ServiceNow R:231005 changes applied between 09-28-23 and 10-05-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Need help with your gift or Stanford Account?' form

TASK00565775

CHG00072449

Request Management

Enhancement Send email to HR notifying employee clearance

TASK00572294

CHG00072448

Health Check

Enhancement Modify 'Cancel Site-to-Site VPN Service' form

TASK00560212

CHG00072447

Request Management

Enhancement Create 'Request Desk Phone' form

TASK00560450

CHG00072433

Request Management

Enhancement Create 'Request ServiceNow Project Portfolio Management' form

TASK00553385

CHG00072381

PPM

Enhancement Modify 'Request Service Animal ID card' form

TASK00547720

CHG00072376

Request Management

Enhancement Create su_approval group type

TASK00561625

CHG00072375

Core

Enhancement Modify 'Add Wiring & Construction' form

TASK00559687

CHG00072374

Request Management

Enhancement Restrict Business unit on Demands to UIT and OCRO

TASK00555147

CHG00072335

PPM

Enhancement Cleanup project size value

TASK00568813

CHG00072332

PPM

Enhancement Audit trail on Group form

TASK00465604

CHG00072324

Core

Enhancement Modify SGG/Demand has been received notification

TASK00566808

CHG00072253

PPM

Enhancement Update PPM Status Report

TASK00515067

CHG00071426

PPM

Fix Revert OCRO SU Project attribute values

INC01967037

CHG00072446

PPM

September 2023

ServiceNow Production Changes for R:230928

ServiceNow R:230928 changes applied between 09-22-23 and 09-28-23 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00549476

CHG00072062

Request Management

Enhancement Run project size clean up script

N/A

CHG00072065

PPM

Enhancement Modify 'Request for Residential Study Space Support' form

TASK00552565

CHG00072079

Request Management

Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' forms

TASK00565242 / TASK00565281

CHG00072094

Request Management

Enhancement Modify 'Request Computer and/or Workspace Accessory Consultation (H&S)' form

TASK00564273

CHG00072110

SUHP

Enhancement Software Asset Management - Smartsheet upload

TASK00538493

CHG00072116

Core

Enhancement Created filter by SGG Projects Only checkbox for the UIT Projects Status report webpage

TASK00512823

CHG00072202

PPM

Fix Billing start date field not displaying in variable section of RITM

INC01948181

CHG00072089

Request Management

ServiceNow Production Changes for R:230921

ServiceNow R:230921 changes applied between 08-25-23 and 09-21-23 included [0] New Features, [25] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'New GCP Service Request' form

TASK00563994

CHG00072010

Request Management

Enhancement Modify 'Image/Re-image a Computer (SoM)' form

TASK00547100

CHG00071935

Request Management

Enhancement Modify 'Change or Cancel Paging Services' form

TASK00552731

CHG00071932

Request Management

Enhancement Modify 'Request Stanford Alumni Association Web Applications and Properties Feature Enhancement' form

TASK00550438

CHG00071954

Request Management

Enhancement Create 'Request Mobile Phone' form

TASK00560435

CHG00071990

Request Management

Enhancement Create 'Request RAD Facilities Assistance' form

TASK00560469

CHG00071987

Request Management

Enhancement Create 'New Azure Subscription Request' form

TASK00563957

CHG00071968

Request Management

Enhancement Modify 'Process a Change Order' form

TASK00563215

CHG00071898

Request Management

Enhancement Modify 'Process a Purchase Requisition' form

TASK00563214

CHG00071897

Request Management

Enhancement Create 'Request Support from the Tech Desk' form

TASK00545531

CHG00071896

Request Management

Enhancement Migrate SUHP: Prefinancial Approval

N/A

CHG00071852

SUHP

Enhancement Modify 'Request Help with Technology' form

TASK00545570

CHG00066536

Request Management

Enhancement Modify 'Add or Modify Access to SAA Filemaker Database' form

TASK00557514

CHG00071677

Request Management

Enhancement Create 'Request Business Expense Support - SMC' form

TASK00536297

CHG00071675

Request Management

Enhancement Migrate PPMaaS R.2

N/A

CHG00071671

PPM

Enhancement Modify 'Request Computer Loaner' form

TASK00556420

CHG00071671

Request Management

Enhancement Modify 'Get Help with Graduate Financial Support' form

SR01373148

CHG00071550

Request Management

Enhancement Add "Service" to major incident email

TASK00540247

CHG00071547

Major Incident Management

Enhancement Modify 'Stanford Website Info Group' email notification

TASK00547382

CHG00071546

Request Management

Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form

TASK00556930

CHG00071964

Request Management

Enhancement Modify computer eligibility check message for order guides

TASK00556921

CHG00071961

SUHP

Enhancement Add Item code LABOR AV O to 'Add Video Conference Service' and 'Change or Cancel Video Conference Service' forms

TASK00560839

CHG00071933

Request Management

Enhancement Modify access to Defects report

TASK00554478

CHG00071931

Reporting

Enhancement Modify 'GSB Media Services Request' form

TASK00539455

CHG00071930

Request Management

Fix Create Incident from Support Request related records fix

INC01951780

CHG00071940

Request Management

Fix Remove eligibility message for monitors

INC01942568

CHG00071955

SUHP

August 2023

ServiceNow Production Changes for R:230831

ServiceNow R:230831 changes applied between 08-25-23 and 08-31-23 included [0] New Features, [0] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Fix SUHP pre-financial workflow failing new SUHP requests

INC01944087

CHG00071409

SUHP

ServiceNow Production Changes for R:230824

ServiceNow R:230824 changes applied between 08-17-23 and 08-24-23 included [0] New Features, [19] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Get Assistance with Salary Planning Requests' form

TASK00485247

CHG00071314

Request Management

Enhancement Create 'Get Assistance with Staff Compensation Policy Questions' form

TASK00485244

CHG00071316

Request Management

Enhancement Create 'Get Assistance with Supplemental Pay Requests' form

TASK00485242

CHG00071318

Request Management

Enhancement Create 'Get Assistance with Remote Pay Questions' form

TASK00485240

CHG00071319

Request Management

Enhancement Create 'Get Assistance with Pay Transparency' form

TASK00485239

CHG00071320

Request Management

Enhancement Filter Mapping for Nero workgroup

TASK00549482

CHG00071280

Request Management

Enhancement Create 'Request for Classroom Support' API

TASK00540243

CHG00071339

Integration

Enhancement Create 'Request AFS Quota Increase' workflow

TASK00526849

CHG00071348

Integration

Enhancement Modify 'Request Rec Support' form

TASK00546805

CHG00071347

Request Management

Enhancement Create SUHP Order Guide for PPO

TASK00544216

CHG00071346

SUHP

Enhancement Add Consumable to Research Computing ORBIT forms

TASK00551239

CHG00071354

Request Management

Enhancement Create 'Get Assistance with Temp/Casual Pay Requests' form

TASK00485249

CCHG00071325

Request Management

Enhancement Create 'Request Computer Loaner' form

TASK00531048

CHG00071353

Request Management

Enhancement Modify 'Add Residential Network Service' form

TASK00541087

CHG00071372

Request Management

Enhancement Add/Modify OCRO PPM specific fields

TASK00548944

CHG00071359

PPM

Enhancement Create 'Get Assistance with Bonus Policy Questions' form

TASK00485251

CHG00071355

Request Management

Enhancement Create 'Request for Classroom Support' form

TASK00471443

CHG00071352

Request Management

Enhancement Modify DMCA notifications

TASK00538522

CHG00071224

Request Management

Enhancement Update existing resource plan upload script

TASK00429550

CHG00071291

PPM

ServiceNow Production Changes for R:230817

ServiceNow R:230817 changes applied between 08-11-23 and 08-17-23 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form

TASK00542079

CHG00071014

Request Management

Enhancement Modify 'Request Ergonomics Services' form

TASK00544478

CHG00071105

Request Management

Enhancement Modify 'Inquire about Student Account or Bill Charges' form

TASK00536110

CHG00071153

Request Management

Enhancement Modify 'Get help with Stanford Alumni Groups' form

TASK00542768

CHG00071155

Request Management

Enhancement Modify 'Change Existing Payee/Supplier Information' form

TASK00538026

CHG00071156

Request Management

Enhancement Modify 'Video-conference Medical Interpretation (Jabber) - General Request' form

TASK00536490

CHG00071157

Request Management

Enhancement PTA Validation configuration

TASK00418308

CHG00071200

Request Management

Fix SNOW data cache not clearing in Incorta report

INC01931599

CHG00071190

Reporting

ServiceNow Production Changes for R:230810

ServiceNow R:230810 changes applied between 08-04-23 and 08-10-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request or Change Faculty, Staff, or Student Data' form

TASK00514932

CHG00070838

Request Management

Enhancement Modify 'Report a GSB Slate Login Issue' form

TASK00534302

CHG00070863

Request Management

Enhancement Modify 'Request a Spouse/Partner Courtesy Card and/or Dependent Card' form

TASK00542873

CHG00070872

Request Management

Enhancement Modify appointment times for 'FMS Check Walk Up Appointments'

TASK00540888

CHG00070893

Core

Enhancement Modify 'Request for GiveGab/Stripe access, credit card payment processing support, or device (SAA)' form

TASK00542384

CHG00070936

Request Management

Enhancement Modify 'Request Computer and/or Workspace Accessory Consultation (H&S)' form

TASK00535530

CHG00070952

Request Management

Enhancement Modify 'Load STARS Historical Records' form

TASK00543487

CHG00070953

Request Management

ServiceNow Production Changes for R:230803

ServiceNow R:230803 changes applied between 07-28-23 and 08-03-23 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Cloud Security Management (Wiz)' form

TASK00531239

CHG00070440

Request Management

Enhancement Modify 'Get help with Stanford Alumni Groups' form

TASK00533978

CHG00070556

Request Management

Enhancement Modify 'Add Card Service' & 'Change or Cancel Card Service' forms

TASK00535522

CHG00070572

Request Management

Enhancement Create 'Request alumni email address alias or POP/IMAP password' form

TASK00527615

CHG00070613

Request Management

Enhancement Modify 'Get Assistance with Gift Processing System' form

TASK00536796

CHG00070628

Request Management

Enhancement Modify 'Request OCRO Expense Reimbursement' form

TASK00513755

CHG00070661

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00539000

CHG00070663

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00534082

CHG00070666

Request Management

Enhancement Modify 'Add Video Conference Service' & 'Change or Cancel Video Conference Service' forms

TASK00537923

CHG00070715

Request Management

Enhancement Create 'Request UIT CRC Service for HSDO' form

TASK00510078

CHG00070722

Request Management

Enhancement Increase order of delete secure records clean up script

SR01369876

CHG00070546

Core

July 2023

ServiceNow Production Changes for R:230727

ServiceNow R:230727 changes applied between 07-20-23 and 07-27-23 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request change to varsity sports in your alumni/donor account' form

TASK00534692

CHG00070429

Request Management

Enhancement Modify 'Image/Re-Image a Computer (SoM)' form

TASK00502259

CHG00070396

Request Management

Enhancement Modify SoM Building routing list

TASK00534045

CHG00070391

Request Management

Enhancement Create 'Inquire about Enrollment Groups' form

TASK00534013

CHG00070434

Request Management

Enhancement Create OCRO PPM email notification

TASK00530058

CHG00070316

PPM

Enhancement Modify 'Request for Matlab Network Institution License' form

TASK00527964

CHG00070300

Request Management

Enhancement Create University Hall - Check Pick Up Queue Dashboard

N/A

CHG000702844

Reporting

Enhancement Modify Crowdstrike ET Servers

TASK00430897

CHG00070321

Request Management

Enhancement Modify Project Classification

TASK00529246

CHG00070299

PPM

Enhancement Modify UIT Ordering and Billing categories

TASK00527227

CHG00070298

Service Portal

Fix Clear "I am not eligible" error message on UIT Order Guide

INC01923140

CHG00070387

Request Management

ServiceNow Production Changes for R:230720

ServiceNow R:230720 changes applied between 07-14-2023 and 07-20-2023 included [0] New Features, [10] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add Customer visible to Close notes for Incidents and Support Requests

TASK00528896

CHG00070052

Incident / Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00501922

CHG00070059

Request Management

Enhancement Create 'FMS Walk-up will call check pickup' release

N/A

CHG00070087

Core

Enhancement Modify 'Add Video Conference Service' form

TASK00528398

CHG00070089

Request Management

Enhancement Create AWS - Tag updates migration to Production

N/A

CHG00070141

Request Management

Enhancement Create 'Request Cardinal Print Refund/Credit' form

TASK00440322

CHG00070167

Request Management

Enhancement Modify 'Request Clark SCi3 Access' form

TASK00532084

CHG00070209

Request Management

Enhancement Stop Knowledge search from auto-expanding when short description is modified on SRT (Support Request Tasks)

TASK00528893

CHG00070225

Request Management

Enhancement Create PPM as a Service Release-1 PRD Support Tasks

N/A

CHG00070230

PPM

Enhancement Modify 'Add Time & Materials Service' form

TASK00527571

CHG00070234

Request Management

Fix 'Guest' is no longer an option in 'Request by' field on tickets

INC01918992

CHG00070008

Incident / Request Management

Fix GCP asset not pulling up as option to on GCP form

INC01907296

CHG00070057

Asset Management

Fix 'Demand Owner' field loads slowly on Demand record

SR01360368

CHG00070197

AGILE

ServiceNow Production Changes for R:230713

ServiceNow R:230713 changes applied between 07-07-23 and 07-13-23 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'UIT CRC Research Lab Support - General Request' form

TASK00518830

CHG00069773

Request Management

Enhancement Modify 'Change or Cancel Business Agreements Service' form

TASK00523958

CHG00069777

Request Management

Enhancement Modify 'Obtain Key/Card Access to SoE Building or Office' and 'Obtain Access to SoE Laboratory/Shop and/or Office' forms

TASK00523481

CHG00069799

Request Management

Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project' form

TASK00525010

CHG00069800

Request Management

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00522736

CHG00069820

Health Check

Enhancement Disable Color Job and Emails

TASK00509560

CHG00069821

Health Check

Enhancement Modify 'Request Technical Assistance with Cardinal Print' form

TASK00515742

CHG00069822

Request Management

Enhancement SUHP improvements and update migration

N/A

CHG00069826

Request Management

Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms

TASK00526917

CHG00069854

Request Management

Enhancement Create inbound action for Smartsheet

TASK00528040

CHG00069861

Request Management

Enhancement Modify 'Request a Contractor-Vendor Card' form

TASK00529447

CHG00069897

Request Management

Enhancement Re-process TASK00528735

TASK00528735

CHG00069911

Request Management

Enhancement Modify Demand owner field

TASK00529783

CHG00069935

AGILE

Fix Email notifications not sending when replying through email

INC01910106

CHG00069813

Incident Management

ServiceNow Production Changes for R:230706

ServiceNow R:230706 changes applied between 06-29-23 and 07-06-23 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with Organization Code Hierarchy' form

TASK00524214

CHG00069680

Request Management

Enhancement Migrate ORBIT Group 4 and Group 5 internal forms

N/A

CHG00069385

ORBIT

Enhancement Create OCRO Dashboards

TASK00511135

CHG00069073

Reporting

Enhancement PPM as a Service rollout

N/A

CHG00068959

PPM

Enhancement Create 'Workforce Optimization - General Request' form

TASK00493072

CHG00069609

Request Management

Enhancement Modify 'Subversion (SVN) Code Repository' form

TASK00518721

CHG00069475

Request Management

Enhancement Modify 'UIT Billing and Revenue Operations' form and categories

TASK00506004

CHG00069508

Request Management

Enhancement Create 'UHR Staff Compensation' user criteria

TASK00485235

CHG00069604

Request Management

Enhancement Revert 'Get Assistance with SAA GiveGab' form to prior version

TASK00523557

CHG00069676

Request Management

Fix New owner not populating on submitted 'Request to Update SUHP Hardware Asset Owner' form

INC01909341

CHG00069678

Request Management

Fix Shopping cart widget appears in Service Portal for SoM catalog items related to their order guide

INC01909093

CHG00069664

Portal

June 2023

ServiceNow Production Changes for R:230629

ServiceNow R:230629 changes applied between 06-23-23 and 06-29-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get assistance with a Travel Profile' form

TASK00511351

CHG00069323

Request Management

Enhancement Modify 'Request UIT Service Systems & Solutions (S3) Support' form

TASK00520675

CHG00069346

Request Management

Enhancement Create ITI Operations Dashboard

TASK00457549 / TASK00478561

CHG00069359

Reporting

Enhancement Create 'Request a new Microsoft Teams team for Stanford University' form

TASK00510087

CHG00069361

Request Management

Enhancement Create 'Request Rec Support' form

TASK00455560

CHG00069362

Request Management

Enhancement Modify 'Subversion (SVN) Code Repository request form' form

TASK00518721

CHG00069475

Request Management

Enhancement Modify "Billing and UIT Revenue Operations" & "OrderIT (PMG)" Service Categories and Catalog Items

TASK00506004

CHG00069508

Portal

ServiceNow Production Changes for R:230622

ServiceNow R:230622 changes applied between 06-01-23 and 06-22-23 included [0] New Features, [21] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with Gift Processing System' form

TASK00503594

CHG00069138

Request Management

Enhancement Create 'Cloud Security Management (Wiz)' form

TASK00514741

CHG00069139

Request Management

Enhancement Modify 'Add Business Agreements Service' form

TASK00515570

CHG00069140

Request Management

Enhancement Create 'Request AFS Quota Increase' form

TASK00518513

CHG00069200

Request Management

Enhancement Modify SUHP accessory workflow

SR01323255

CHG00069180

Request Management

Enhancement Modify 'Upgrade Mac OS' assignment group routing

TASK00510055

CHG00069179

Request Management

Enhancement Create 'Request UIT Service Systems & Solutions (S3) Support' form

TASK00505619

CHG00068853

Request Management

Enhancement Modify Nero Project folder

SR01340358

CHG00069148

Request Management

Enhancement Modify 'Submit Comments or Concerns Regarding the 2021-22 Stanford University Sports Gender Equity Review' form

TASK00505566

CHG00068867

Request Management

Enhancement Modify 'Claim Missing Unidentified Funds or Branch Deposits' form

TASK00510784

CHG00068906 Request Management

 

Enhancement Modify 'Report Barcode printer issues' form

TASK00512027

CHG00068920

Request Management

Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form

TASK00511352

CHG00068934

Request Management

Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form

TASK00511727

CHG00068956

Request Management

Enhancement Modify 'Request change to your name while at Stanford (from the Registrar) in your alumni/donor account' form

TASK00506060

CHG00069015

Request Management

Enhancement Modify 'Request Graduate Admissions Support' form

TASK00514117

CHG00069083

Request Management

Enhancement Modify 'Request SUDPS Data' form

TASK00513719

CHG00069132

Request Management

Enhancement Create 'Request Cvent Support' form

TASK00513497

CHG00069144

Request Management

Enhancement Create forward inbound action for SOM NetDB emails

TASK00511881

CHG00069077

Core

Enhancement Show RITM watch list on TASK tickets

SR01206862

CHG00069086

Request Management

Enhancement Add user presence system properties

TASK00511762

CHG00069075

Core

Enhancement Modify 'OrderIT (PMG)' form

TASK00505801

CHG00069188

Request Management

Fix Owned by and Requested by not populating in Stanford Site Factory assets

INC01880045

CHG00069141

Asset Management

Fix Jira ticket details not showing in Change Requests and Change Tasks

INC01888503

CHG00068922

Integration

ServiceNow Production Changes for R:230601

ServiceNow R:230601 changes applied between 05-25-23 and 06-01-23 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request for GiveGab/Stripe, credit card payment processing support, or device (SAA)access' form

TASK00503596

CHG00068766

Request Management

Enhancement Modify ITI assignment group name and form workflow changes

TASK00506007

CHG00068748

Request Management

Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form

TASK00502690

CHG00068655

Request Management

Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' workflow

TASK00444543

CHG00068724

Request Management

Enhancement Display hover text for manager delegate and alternate assessor

TASK00495569

CHG00068767

Core

Enhancement Reduce maximum file attachment size

TASK00506360

CHG00068614

Core

Enhancement Modify 'Involuntary Leave of Absence' form

TASK00506318

CHG00068562

Request Management

Enhancement Modify 'Upload Excel Data to Tidemark' form

TASK00503173

CHG00068586

Request Management

Fix Some email replies are not updating TASK records

INC01889326

CHG00068649

Core

May 2023

ServiceNow Production Changes for R:230525

ServiceNow R:230525 changes applied between 05-19-23 and 05-25-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Jira cloud migration

N/A

CHG00067545

Integration

Enhancement Disable JIRA Integration in ServiceNow

N/A

CHG00067913

Integration

Enhancement Create API integration for DMCA

TASK00480626

CHG00068297

Integration

Enhancement Create 'SOM compliance' report

TASK00488584

CHG00068357

Reporting

Enhancement Modify 'SOM Computer Request' form

TASK00500804

CHG00068358

Request Management

Enhancement Modify 'Cardinal Protect VDI' form

TASK00502161

CHG00068359

Request Management

Enhancement Modify 'Image/Reimage a Computer (SoM)' form

TASK00496399

CHG00068379

Request Management

Enhancement Modify 'Add Business Agreements Service' form

TASK00499787

CHG00068383

Request Management

Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00505234

CHG00068388

Request Management

Enhancement Modify 'SOM Computer Request' form

TASK00504486

CHG00068404

Request Management

Enhancement Modify 'Request SRWC Facilities Support' form

TASK00505703

CHG00068446

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00485968

CHG00068516

Request Management

Enhancement Clone script clean up

SR01329786

CHG00068526

Core

Fix Assets in AMDB are getting empty Asset Tags

INC01869440

CHG00068515

Asset Management

ServiceNow Production Changes for R:230518

ServiceNow R:230518 changes applied between 05-12-23 and 05-18-23 included [0] New Features, [1] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Add Mobile Service approval email

TASK00483737

CHG00068079

Request Management

Fix Health Check alerts not sending for first time submitters

INC01875443

CHG00068179

Health Check

ServiceNow Production Changes for R:230511

ServiceNow R:230511 changes applied between 05-04-23 and 05-11-23 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Jamf Access for IT Professionals' form

TASK00498432

CHG00068024

Request Management

Enhancement Modify Add and Change approval email templates

TASK00495774

CHG00068093

Request Management

Enhancement Modify 'Request New GSB Computer' workflow

TASK00482768

CHG00068009

Request Management

Enhancement Modify 'Hospital Employees Page'

TASK00492882

CHG00067890

Portal

Enhancement Modify Alumni Donor Account forms

TASK00498440

CHG00068017

Request Management

Enhancement Modify 'LBRE Purchasing Services' form

TASK00489382

CHG00068011

Request Management

Fix P1 tickets not showing red dot on list view

TASK00498496

CHG00068068

Core

ServiceNow Production Changes for R:230504

ServiceNow R:230504 changes applied between 04-28-2023 and 05-04-2023 included [0] New Features, [13] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get assistance with OBI (OOD/SAA/External Relations Only)' form

TASK00490244

CHG00067633

Request Management

Enhancement Modify 'Request changes to a student activity/ies or residence/s in your alumni/donor account' form

TASK00491343

CHG00067635

Request Management

Enhancement Create 'Request Assistance with Undergraduate Distinction' form

TASK00489511

CHG00067667

Request Management

Enhancement Create 'SoE IT Consultation - Specialized Workstation / Server Request' form

TASK00457741

CHG00067678

Request Management

Enhancement Create OCRO order guide

TASK00491336

CHG00067734

SUHP

Enhancement Create 'Request a new Microsoft Teams team in the School of Medicine' form

TASK00490548

CHG00067739

Request Management

Enhancement Create 'Request On-Premise Kubernetes Cluster' form

TASK00490410

CHG00067753

Request Management

Enhancement Create 'Request Jamf Access for IT Professionals' form

TASK00490423

CHG00067757

Request Management

Enhancement Set assets to retired state

TASK00492091

CHG00067765

Asset Management

Enhancement Modify 'Request Remote Mobile Deposit or Desktop Deposit Access' form

TASK00489129

CHG00067766

Request Management

Enhancement Modify 'Request Emergency Change to Plan' form

TASK00492016

CHG00067790

Request Management

Enhancement Modify 'Request Enterprise Technology Storage Infrastructure Support' form

TASK00492509

CHG00067791

Request Management

Enhancement Modify 'Request a Mobile Device or Plan' form

TASK00460981

CHG00067864

Request Management

April 2023

ServiceNow Production Changes for R:230427

ServiceNow R:230427 changes applied between 04-21-2023 and 04-27-2023 included [0] New Features, [2] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request vSphere Replication' form

TASK00490544

CHG00067619

Request Management

Enhancement Update Cleanup Script for SRT Deletions

SR01311747

CHG00067598

Core

Fix Nero Form project is not creating from API calls

INC01869538

CHG00067489

Integration / Request Management

ServiceNow Production Changes for R:230420

ServiceNow R:230420 changes applied between 04-14-2023 and 04-20-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Migrate ORBIT Group 3 into Prd

N/A

CHG00067043

Request Management

Enhancement Modify 'Request Carnegie Institution Courtesy Card' form

TASK00484971 / TASK00485055

CHG00067246

Request Management

Enhancement Create 'Get Assistance with IT Wiring Construction Work Orders' form

TASK00482424

CHG00067269

Request Management

Enhancement Create 'Add User(s) to Cardinal Flex Application' form

TASK00458286

CHG00067350

Request Management

Enhancement Enhance Nero R.2

N/A

CHG00067371

Request Management

Enhancement Create 'Get Help with University IT Technology Training' form

TASK00446422

CHG00067383

Request Management

Fix 'Impacted Services/CIs' automatically added to the Change Request based on predefined CI relationships

INC01864204

CHG00067296

Change Management

ServiceNow Production Changes for R:230413

ServiceNow R:230413 changes applied between 04-07-2023 and 04-13-2023 included [0] New Features, [12] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request an ASSU Courtesy Card' form

TASK00469969

CHG00067060

Request Management

Enhancement Create 'Request Carnegie Foundation Courtesy Card' form

TASK00454104

CHG00067128

Request Management

Enhancement Create 'Get Help With Mobile Network Connectivity' form

TASK00465352

CHG00067077

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00472996

CHG00067160

Request Management

Enhancement Modify 'Change or Cancel Mobile Service' approval email

TASK00483741

CHG00067156

Request Management

Enhancement Create 'Request for eProtocol Help' form

TASK00401577

CHG00067111

Request Management

Enhancement Modify 'GSB Media Service Request' form

TASK00485574

CHG00067202

Request Management

Enhancement Create 'Request for PDF Version of the Stanford Bulletin' form

TASK00485709

CHG00067219

Request Management

Enhancement Modify FMS Administrative Support forms

TASK00487167

CHG00067221

Request Management

Enhancement Do not expand Search Knowledge results when modifying short description

TASK00469323

CHG00067157

Knowledge Management

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00484793

CHG00067106

Health Check

Enhancement Modify 'CRCTime' API

TASK00482007

CHG00067238

Integration

ServiceNow Production Changes for R:230406

ServiceNow R:230406 changes applied between 03-31-2023 and 04-06-2023 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00465539

CHG00066797

Request Management

Enhancement Modify 'Request a Smartsheet Account' form URL redirection

TASK00480189

CHG00066802

Request Management

Enhancement Modify 'My Ticket' widget on Service Portal

TASK00476194

CHG00066865

Portal

Enhancement Modify 'SoM Computer Request' order guide

TASK00479229

CHG00066866

Request Management

Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form

TASK00483535

CHG00066875

Request Management

Enhancement Modify INC priority mirroring

TASK00447709

CHG00066900

Incident Management

Enhancement Create 'Get Assistance with Organization (Org) Code Hierarchy' form

TASK00468388

CHG00066912

Request Management

Enhancement Modify 'Add Research Computing Service' form

TASK00480763

CHG00066938

Request Management

Enhancement Modify 'Request Mobile ID Support' form

TASK00464737

CHG00067006

Request Management

Enhancement Modify 'Request changes to a student activity/ies or residence/s in your alumni/donor account' form

TASK00483545

CHG00067012

Request Management

Fix 'Copy Change' allowed 'Retired' CIs to be used and routed for approval

INC01852501

CHG00066936

Change Management

Fix SUHP Asset 'Stockroom' not audited in Activity log

INC01848485

CHG00066958

Asset Management

March 2023

ServiceNow Production Changes for R:230330

ServiceNow R:230330 changes applied between 03-24-2023 and 03-30-2023 included [0] New Features, [10] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create URP-SRWC-Cardinal-C217 Stockroom

TASK00479886 / TASK00354657

CHG00066601

Request Management

Enhancement Modify 'Centralized Logging - Enterprise (Splunk) - General Request' form

TASK00460553

CHG00066608

Request Management

Enhancement Modify VPSA Inbound Actions

TASK00473728

CHG00066627

Request Management

Enhancement Modify 'Change or Cancel Mobile Service' form

TASK00480662

CHG00066673

Request Management

Enhancement Create 'Request a Service Animal ID Card' form

TASK00459052

CHG00066689

Request Management

Enhancement Add the 'Time Worked' field to Support Request ticket types

TASK00466340

CHG00066705

Request Management

Enhancement Update the existing INC email notification

TASK00459177

CHG00066724

Request Management

Enhancement Request to 'quiet close' all of the expired tickets in a report

TASK00475780

CHG00066742

Request Management

Enhancement Create 'Request Chan Zuckerberg Biohub Courtesy Card' form

TASK00469972

CHG00066796

Request Management

Enhancement Update ExRE/MCD scheduled retirement date

TASK00462828

CHG00066798

Request Management

Fix GSB Media Service Request 'Actual Start/End Time' field incorrect

INC01852620

CHG00066712

Request Management

Fix 'Copy Change' automatically adding user to system chat

INC01839793

CHG00066745

Change Management

Fix Variable fields are in the wrong position on fulfiller view

INC01852505

CHG00066761

Request Management

Fix Add Paging Service workflow incorrectly requires mandatory field

INC01850695

CHG00066799

Request Management

ServiceNow Production Changes for R:230323

ServiceNow R:230323 changes applied between 03-17-2023 and 03-23-2023 included [0] New Features, [17] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify when Shipping Information section shows on 'Change or Cancel Mobile Service' form

TASK00473789

CHG00066534

Request Management

Enhancement Modify Data/Service Plan on 'Change or Cancel Mobile Service' form

TASK00476835

CHG00066591

Request Management

Enhancement New Health Check notifications

N/A

CHG00066592

Health Check

Enhancement Add a label to Alumni Donor forms

TASK00467497

CHG00066600

Request Management

Enhancement Modify 'GSB Media Services Request' form

TASK00454368

CHG00066569

Request Management

Enhancement Modify 'Request a New Card Reader' form

TASK00478092

CHG00066568

Request Management

Enhancement Modify student isolation notification

TASK00476801

CHG00066500

Health Check

Enhancement Modify 'Get Assistance with the Stanford Travel Program' form

TASK00474580

CHG00066497

Request Management

Enhancement Modify 'Get Assistance with a Travel Profile' form

TASK00474587

CHG00066498

Request Management

Enhancement Modify 'Get Assistance with Unused Airline Tickets' form

TASK00474602

CHG00066499

Request Management

Enhancement Create 'Request Carnegie Institution Courtesy Card' form

TASK00454089

CHG00066501

Request Management

Enhancement Create 'Help with Financial Data Analysis and Insights' form

TASK00464239

CHG00066514

Request Management

Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form

TASK00469682

CHG00066517

Request Management

Enhancement Modify 'Request with Administrative Support for FMS' form

TASK00469709

CHG00066519

Request Management

Enhancement Create 'Request Special Staff Access to Alumni Only Offerings' form

TASK00472579

CHG00066518

Request Management

Enhancement Restrict COVID Isolation Resubmission

TASK00474880

CHG00066485

Health Check

Enhancement Modify access to SU Dynamic Asset Lookup

TASK00476246

CHG00066502

Asset Management

Fix CRC Webservice API fix for timeout error

INC01839279

CHG00066575

Integration

Fix Remove AI search message on fulfiller view of knowledge article

INC01849197

CHG00066603

Knowledge Management

Fix Subscriber name not displaying for SHC/SCH email for 'Add Mobile Service' form

INC01847527

CHG00066593

Request Management

ServiceNow Production Changes for R:230316

ServiceNow R:230316 changes applied between 03-10-2023 and 03-16-2023 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Read Only Role to View Billable Tables

TASK00467821

CHG00066289

Core

Enhancement Modify UIT CCT Inbound Action

TASK00473396

CHG00066293

Request Management

Enhancement Remove incident button on the On Call Schedule category page

TASK00459613

CHG00066306

Portal

Enhancement Modify SUHP order guide workflow

TASK00459838

CHG00066307

SUHP

Enhancement Create 'Request H&S Smartsheet' form

TASK00467508

CHG00066317

Request Management

Enhancement Create 'Request for Phone Coverage' form

TASK00450242

CHG00066329

Request Management

Enhancement Modify 'Request changes to community affinities in your alumni/donor account' form

TASK00467489

CHG00066363

Request Management

Enhancement Modify HCE 90 days baseline changes

N/A

CHG00066419

Health Check

Enhancement Modify Project - Business Case tab view

TASK00472337

CHG00066442

PPM

ServiceNow Production Changes for R:230309

ServiceNow R:230309 changes applied between 03-03-2023 and 03-09-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Upgrade ServiceNow to Tokyo

N/A

CHG00065566

Core

Enhancement Improve search capabilities for Project and Demand Records

TASK00465270

CHG00066005

PPM

Enhancement Modify ‘Hardware Requests & Returns’ form

TASK00468767

CHG00066014

Request Management

Enhancement Modify ‘Request SUDPS Data’ form

TASK00466427

CHG00066073

Request Management

Enhancement Modify ‘Ask for a Travel Medical Waiver: Airfare Class Exception’ form

TASK00462159

CHG00066075

Request Management

Enhancement Modify ‘Request YubiKey Reimbursement’ form

TASK00470075

CHG00066101

Request Management

Enhancement Disable OOB Notification in ServiceNow

N/A

CHG00066103

Request Management

Enhancement Modify Alumni Donor Forms

TASK00467494

CHG00066104

Request Management

Enhancement Create DMCA integration with ServiceNow

N/A

CHG00066117

Integration

Enhancement Modify ‘Obtain Key/Card Access to R&DE Buildings’ form

TASK00463642 / TASK00463647 / TASK00463653

CHG00066155

Request Management

Enhancement Modify ‘Obtain Access to SoE Laboratory/Shop’ form

TASK00469308

CHG00066175

Request Management

Enhancement Modify ‘Request Technical Assistance with Cardinal Print’ form

TASK00467156

CHG00066180

Request Management

Enhancement Modify SUHP Order Guide Model Display Name

N/A

CHG00066204

Request Management

Fix Tokyo - Subcategories on Service Portal are not expanding. Instead it shows {{cat.title}}

INC01838763

CHG00066108

Portal

Fix SUHP Asset ‘Billed flag’ not being set

INC01834962

CHG00066198

Asset Management

ServiceNow Production Changes for R:230302

ServiceNow R:230302 changes applied between 02-24-2023 and 03-02-2023 included [0] New Features, [16] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request changes to the skills & specialties list in your alumni/donor account' form

TASK00460980

CHG00065841

Request Management

Enhancement Modify 'Request a Contractor-Vendor Card' form

TASK00465854

CHG00065899

Request Management

Enhancement Modify 'Request Exception for Undergraduate Travel to "High" or "Extreme" Location' form

TASK00462797

CHG00065935

Request Management

Enhancement Modify 'New AWS Service Request' form

TASK00458594

CHG00065939

Request Management

Enhancement Health Check updates related to buildings accessed

N/A

CHG00065491

Health Check

Enhancement Modify 'Request New GSB Computer' form

TASK00457754

CHG00065890

Request Management

Enhancement Modify 'Change or Cancel Paging Service' form headers

TASK00465333

CHG00065951

Request Management

Enhancement Modify 'Change or Cancel Mobile Service' form headers

TASK00465329

CHG00065950

Request Management

Enhancement Add new Inbound Action for Smart Page Directory updates to create a Support Request

TASK00451528

CHG00065830

Request Management

Enhancement Modify 'Request a Spouse/Partner Courtesy Card' form

TASK00448904

CHG00065812

Request Management

Enhancement Modify 'ET Offboarding Process' workflow

TASK00463413

CHG00065838

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00463067

CHG00065736

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00462745

CHG00065737

Request Management

Enhancement Modify 'Get MCD Operations & Facilities Support' form

TASK00459643

CHG00065739

Request Management

Enhancement Modify 'Request a new Computer and/or Accessories: GSB' form

TASK00457204

CHG00065790

Request Management

Enhancement Add 'YubiKey Reimbursement Request' form

TASK00466464

CHG00065832

Request Management

Fix 'Add Mobile Service workflow' not closing RITM when closed incomplete

INC01835862

CHG00065956

Request Management

Fix Header is missing for 'Change or Cancel Research Computing Service' form and typo in 'Adjust Mobile Service' form's error popup window

INC01822801/INC01829011

CHG00065718

Request Management

Fix Item quantity field is accepting the decimal number only if zero is added before decimal point

INC01829057

CHG00065810

Request Management

February 2023

ServiceNow Production Changes for R:230223

ServiceNow R:230223 changes applied between 02-17-2023 and 02-23-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement SUHP enhancement migration to production

N/A

CHG00065570

Request Management

Enhancement Modify 'Request Wasabi Cloud Storage' form

TASK00461572

CHG00065618

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00459485

CHG00065619

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' notifications

TASK00462401 / TASK00462721

CHG00065672

Request Management

Enhancement Modify Student Isolation notifications

TASK00461513

CHG00065713

Health Check

Enhancement Modify Health Check notification

TASK00461375

CHG00065714

Health Check

Fix 'Adjust Mobile Services' form bill start date field not displaying in backend

INC01827134

CHG00065665

Request Management

ServiceNow Production Changes for R:230216

ServiceNow R:230126 changes applied between 02-10-2023 and 02-16-2023 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Create GSB Applicant Authentication Issue' form

TASK00451508

CHG00065479

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00458393

CHG00065480

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' workflow

TASK00451965

CHG00065535

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' form

TASK00453350

CHG00065534

Request Management

Enhancement Modify SUHP asset upload workflow to create multiple assets separated by commas

N/A

CHG00065481

Request Management

Enhancement Update quick search filters for Stories

TASK00443950

CHG00065491

Agile Development

Enhancement Modify 'Change or Cancel Mobile Service' form to hide 'Select Device' question when 'Cancel' is selected

TASK00457365

CHG00065434

Request Management

Enhancement Modify 'Request LBRE Accounts Payable Services' form

TASK00457078

CHG00065304

Request Management

Enhancement Modify 'Request Code Group Support' form

TASK00428444

CHG00065306

Request Management

Fix Call record that is transferred to Incident does not show under Related Calls tab on Incident record

INC01827513

CHG00065494

Incident Management

Fix 'Adjust Mobile Services' form questions not displaying standard behavior

INC01827135 / INC01827131

CHG00064802

Request Management

ServiceNow Production Changes for R:230209

ServiceNow R:230209 changes applied between 02-03-2023 and 02-09-2023 included [0] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify secure Incident ACL

TASK00185076

CHG00064932

Incident Management

Enhancement Modify 'Undergraduate Visiting Research Intern Application' form

TASK00452181

CHG00065090

Request Management

Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian'' form

TASK00439747

CHG00065097

Request Management

Enhancement Modify 'Request Instrument Training' form

TASK00455006

CHG00065100

Request Management

Enhancement Modify 'Financial Risk Management' form

TASK00451498

CHG00065154

Request Management

Enhancement Create 'Request a new Computer and/or Accessories: VPA' order guide

TASK00450425

CHG00065155

Request Management

Enhancement Modify 'SAA & MCD' order guides

TASK00454235

CHG00065167

Request Management

Enhancement Modify 'Close a Non-Sponsored Project Task Awards (PTA) or Segment' form

TASK00453977

CHG00065170

Request Management

Enhancement Modify 'Request a new Computer and/or Accessories' order guide

TASK00450243

CHG00065171

Request Management

Enhancement Modify 'Other Merchant Services Related Inquiries/Requests' form

TASK00456490

CHG00065178

Request Management

Enhancement Modify 'Create SUHP Order Guide for New Client' form

TASK00450429

CHG00065180

Request Management

Enhancement Modify 'Service Alert' ordering

TASK00436011

CHG00065192

Portal

Enhancement Modify 'Get Hoover Library & Archives Assistance' form notification

TASK00453957

CHG00065206

Request Management

Enhancement Modify SUHP DOR order guide user criteria

N/A

CHG00065208

Request Management

Enhancement Modify 'Request Event Admin access to events.stanford.edu' form

TASK00452129

CHG00065214

Request Management

Enhancement Modify 'ET Offboarding' form

TASK00456940

CHG00065229

Request Management

Enhancement Create 'Request Technical Operations Support & Repair' form

TASK00450526

CHG00065288

Request Management

Enhancement Modify ITI incident SLA for P3 and P4

TASK00452515

CHG00065290

Incident Management

Fix PTA variable field missing on 'Change or Cancel Mobile/Paging Service' forms

INC01820903

CHG00065293

Request Management

ServiceNow Production Changes for R:230202

ServiceNow R:230202 changes applied between 01-27-2023 and 02-02-2023 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request Smart Page On-Call Schedule Support' form

TASK00431208

CHG00064812

Request Management

Enhancement Create 'Request changes to race/ethnicity..' form

TASK00437445

CHG00064816

Request Management

Enhancement Create 'Report issues with Stanford degrees..' form

TASK00437446

CHG00064818

Request Management

Enhancement Create multiple OOD forms

TASK00437442 / TASK00437447 / TASK00437448 / TASK00437450 / TASK00437451 / TASK00442461 / TASK00451095

CHG00064854

Request Management

Enhancement Modify 'Request Data Owner Approval' form

SR01245169

CHG00064889

Request Management

Enhancement Modify 'Visiting Student Researcher Application' form

TASK00449047

CHG00064893

Request Management

Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00447485

CHG00064967

Request Management

Enhancement Modify ORBIT Mobile Device Type table

TASK00448697

CHG00064975

Request Management

Enhancement Create 'Operator Services Center - General Request' form

TASK00450171

CHG00064979

Request Management

Enhancement Modify Struxureware URL to update items to PRD

TASK00453926

CHG00065004

Request Management

Enhancement Create 'Request change to your name while at Stanford..' form

TASK00437449

CHG00065015

Request Management

Enhancement Create 'Request a new Computer and/or Accessories: SUHP' form

TASK00446492

CHG00065021

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' and "Request LBRE Accounts Payable..' forms

TASK00426972 / TASK00437192

CHG00065047

Request Management

Fix Cardinal Protect option on Order Guides is not defaulting to 'No'

INC01813609

CHG00064969

Request Management

Fix Ethics and Compliance form not saving on fulfiller view

INC01814585

CHG00064981

Request Management

Fix H&S Asset field not mandatory for SUHP Non-recommended Accessory Model

INC01815046

CHG00065025

Request Management

January 2023

ServiceNow Production Changes for R:230126

ServiceNow R:230126 changes applied between 01-20-2023 and 01-26-2023 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request New GSB Tablet' form

TASK00445252

CHG00064862

Request Management

Enhancement Create 'Request a Faculty Invitation Letter (Barile Law)' form

TASK00429109

CHG00064749

Request Management

Enhancement Create 'Stanford Device Registration Request' form

TASK00446292

CHG00064763

Request Management

Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form

TASK00450474

CHG00064787

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00393457

CHG00064804

Request Management

Enhancement Modify 'Request Facilities Engineering Billing' form

TASK00445462

CHG00064835

Request Management

Enhancement Create 'Request a Business Affairs Job Posting' form

N/A

CHG00064802

Request Management

Enhancement SLA ITI Phase I

TASK00413914

CHG00064416

Incident Management

Enhancement Modify 'SOM Computer Request' form

TASK00445369

CHG00064666

Request Management

Enhancement ORBIT Phase 2: Mobile Add/Change/Cancel forms

N/A

CHG00063255

Request Management

Enhancement Add PPM Resource Management Contract Schedule

TASK00429554

CHG00064814

PPM

Enhancement Add new metric and database view for assignment group changes

TASK00085294

CHG00064702

Core / Reporting

Fix 'Other' option fields display incorrectly on 'Change or Cancel Mobile Service' form

INC01811261

CHG00064807

Request Management

Fix Some SUHP Approvals not being sent to EAM

INC01793256

CHG00064775

SUHP

Fix SUHP order guide accessory workflow - auto return asset error

INC01797179

CHG00064757

SUHP

ServiceNow Production Changes for R:230119

ServiceNow R:230119 changes applied between 01-13-2023 and 01-19-2023 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a new Computer and/or Accessories' form

TASK00439975

CHG00064456

Request Management

Enhancement Modify 'Need help with your gift or Stanford Account?' form

TASK00442457

CHG00064517

Request Management

Enhancement Modify 'R&DE' forms

TASK00418058 / TASK00431454 / TASK00431451

CHG00064521

Request Management

Enhancement Modify 'Mobile Deposit Access' form

TASK00439970

CHG00064550

Request Management

Enhancement Modify 'Request Graduate Admissions Support' form

TASK00444620

CHG00064552

Request Management

Enhancement Remove 'Computer & Laptops' category from portal

TASK00437202

CHG00064568

Portal

Enhancement Modify all H&S assets scheduled retirement dates

TASK00425432

CHG00064577

Asset Management

Enhancement Modify 'Environment' field on 'Story' records

TASK00444058

CHG00064578

AGILE

Fix Child Incident active on closure of Parent Incident

INC01796218

CHG00064543

Reporting

ServiceNow Production Changes for R:230112

ServiceNow R:230112 changes applied between 01-06-2023 and 01-12-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Grant Location API' form

TASK00369753

CHG00064142

Request Management

Enhancement Modify 'Hospital Employees' ServiceNow page

TASK00434812

CHG00064374

Portal

Enhancement Modify recipient list for 'Outstanding SHC and SCH Related Change Requests' report

TASK00444234

CHG00064401

Reporting

Enhancement Update images in 'How to Log into Smart Page Profile' knowledge article

TASK00443896

CHG00064399

Knowledge Management

Enhancement Deactivate Health Check scheduled emails for students

N/A

CHG00064414

Health Check

Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form

TASK00435495

CHG00064288

Request Management

Enhancement Modify 'Technical Assistance with Cardinal Print' form

TASK00440401

CHG00064291

Request Management

Enhancement Modify 'Request New GSB Computer' form

TASK00441828

CHG00064297

Request Management

Enhancement Create 'Request TSO repair (Student Residential)' form

TASK00434883

CHG00064300

Request Management

Enhancement Modify 'Contact Alumni Online Customer Service' form

TASK00442458

CHG00064320

Request Management

Enhancement Modify 'Request Travel Expense Reimbursement' form

TASK00440311

CHG00064322

Request Management

Enhancement Enable incoming chat audio notification

TASK00442496

CHG00064318

Core

Enhancement Modify 'SOM Computer Request' form

TASK00442155

CHG00064323

Request Management

Enhancement Modify 'Get Assistance with OBI (OOD/SAA Only)' form

TASK00433018

CHG00064328

Request Management

Fix Unable to add multiple items to cart

INC01796801

CHG00064319

Portal

Fix Duplication of request updated emails

INC01801963

CHG00064262

Request Management

ServiceNow Production Changes for R:230105

ServiceNow R:230105 changes applied between 12-16-2022 and 01-05-2023 included [0] New Features, [2] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'University Privacy Office' form

TASK00416776

CHG00064142

Request Management

Enhancement Modify 'Get Help with End-Term Course Evaluations' form

TASK00437105

CHG00064238

Request Management

December 2022

ServiceNow Production Changes for R:221215

ServiceNow R:221215 changes applied between 12-09-2022 and 12-15-2022 included [0] New Features, [16] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Cardinal Flex Workspace Reservations' form

TASK00437679

CHG00063904

Request Management

Enhancement SUHP enhancement migration to production

N/A

CHG00063916

Request Management

Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form

TASK00435250

CHG00063933

Request Management

Enhancement Modify 'Request Marketing Support for Stanford Transporation..' form

TASK00421404

CHG00063934

Request Management

Enhancement Modify 'SD:Telecommunications Request' form

TASK00433355

CHG00063946

Request Management

Enhancement Modify 'Request Graduate Admissions Support' form

TASK00439197

CHG00063965

Request Management

Enhancement Modify HILA custom email notifications

TASK00439532

CHG00063975

Request Management

Enhancement Modify 'Comments and work notes' field ACL on List View for secure tickets

SR01209158

CHG00064002

Incident / Request Management

Enhancement Modify 'Request Exception for Undergraduate Travel' form

TASK00437613

CHG00064007

Request Management

Enhancement Modify Health Check 'Date Approved Changes' field

TASK00438434

CHG00064010

Health Check

Enhancement Modify 'Request Access to OAK Storage Service' form

TASK00435943

CHG00064039

Request Management

Enhancement Modify 'Visiting Student Researcher Application' form

TASK00440133

CHG00064044

Request Management

Enhancement Modify 'Undergraduate Visiting Research Intern Application' form

TASK00439136

CHG00064045

Request Management

Enhancement Modify 'Stanford University Hardware Program' form

TASK00439867

CHG00064048

Request Management

Enhancement Modify 'Hardware Requetss & Returns' form

TASK00438208

CHG00064049

Request Management

Enhancement Modify Health Check nightly job

TASK00440108

CHG00064072

Health Check

Fix Proposed Major Incident does not update to 'Active' state

INC01781563

CHG00063947

Major Incident

Fix Module 'My Profile' option broken in Filter Navigator

INC01793217

CHG00063958

Core

ServiceNow Production Changes for R:221208

ServiceNow R:221208 changes applied between 12-02-2022 and 12-08-2022 included [0] New Features, [5] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Hardware Requests & Returns' form

TASK00436139

CHG00063685

Request Management

Enhancement Modify 'Requested for support, access, or a credit card reader..' form

TASK00432473

CHG00063688

Request Management

Enhancement Modify 'Faculty and Academic Staff' Portal and Contact Us page

TASK00429496

CHG00063764

Portal

Enhancement Modify 'Stanford Doerr School of Sustainability Website Feedback' form

TASK00435456

CHG00063770

Request Management

Enhancement Add 'Cardinal Protect' question to SUHP Order Guides

TASK00413916

CHG00063812

Request Management

ServiceNow Production Changes for R:221201

ServiceNow R:221201 changes applied between 11-25-2022 and 12-01-2022 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Extended Student Isolation policies

N/A

CHG00063431

Health Check

Enhancement Modify 'Request Access to a School of Medicine..'' form

TASK00428990

CHG00063433

Request Management

Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00432143

CHG00063434

Request Management

Enhancement Modify 'Inquire About Exchange Programs for Stanford Students' form

TASK00432467

CHG00063435

Request Management

Enhancement Modify SUHP Computer Model name format

TASK00417950

CHG00063441

Asset Management

Enhancement Modify Related list to add 'Epics' on 'Scrum view'

TASK00434824

CHG00063523

AGILE

Enhancement Modify 'Hardware Requests & Returns' form

TASK00433918

CHG00063559

Request Management

November 2022

ServiceNow Production Changes for R:221124

ServiceNow R:221124 changes applied between 11-18-2022 and 11-24-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Reset Smart Page Password' form

TASK00431206

CHG00063324

Request Management

Enhancement Modify 'Request SRWC Health & Safety Services' form

TASK00433395

CHG00063327

Request Management

Enhancement Modify 'Request SRWC Water/Anchor Point Services form

TASK00433397

CHG00063336

Request Management

Enhancement Modify 'Request SRWC Facilities Support' form

TASK00433401

CHG00063340

Request Management

Enhancement Modify 'Request CASHNet Historical Data' form

TASK00429005

CHG00063356

Request Management

Fix Cannot sign into ServiceNow

INC01783218

CHG00063350

Core

ServiceNow Production Changes for R:221117

ServiceNow R:221117 changes applied between 11-12-2022 and 11-17-2022 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00398334

CHG00063034

Request Management

Enhancement Modify Major Incident email notifications

TASK00255168 / TASK00421245

CHG00063110

Major Incident

Enhancement Modify 'Get Help with MCD Reporting' form

TASK00430634

CHG00063115

Request Management

Enhancement Create Order Guide for DoR

TASK00421837

CHG00063134

Request Management

Enhancement Modify 'Inquire about Changes to My Graduate Program' form

TASK00429921

CHG00063138

Request Management

Enhancement Modify ACL for Assignment Group creation

TASK00429686

CHG00063149

Core

Enhancement SUHP enhancement migration to production

N/A

CHG00063191

Request Management

Enhancement Modify 'COVID-19 Inquiry' form

TASK00429701

CHG00063195

Health Check

Enhancement Modify HILA custom email notifications

TASK00428600

CHG00063198

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00431679

CHG00063217

Request Management

ServiceNow Production Changes for R:221110

ServiceNow R:221110 changes applied between 11-04-2022 and 11-11-2022 included [0] New Features, [10] Enhancement(s), [3] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Cash and Check Bank Deposits - General Request' form

TASK00418638

CHG00062244

Request Management

Enhancement Modify 'SU Core Delivery Information' variable set

TASK00420995

CHG00062666

Request Management

Enhancement Create 'Get Assistance with Group or Program Travel' form

TASK00416680

CHG00062791

Request Management

Enhancement Modify 'Request MCD Research' form

TASK00426525

CHG00062838

Request Management

Enhancement Create 'Remove Activation Locks' form

TASK00419881

CHG00062846

Request Management

Enhancement Modify 'Report a Concern to the Stanford University Ethics..' form

TASK00416542

CHG00062874

Request Management

Enhancement Modify 'ET Offboarding' form

TASK00393951

CHG00062977

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00428827

CHG00063004

Request Management

Enhancement Run data clean up on 'Requested by/for' fields

SR01197646

CHG00063015

Core

Enhancement Modify 'UIT Communications Request' form

TASK00427455

CHG00063017

Request Management

Fix 'Request ServiceNow Support' form does not send email confirmation

INC01769567

CHG00062881

Request Management

Fix Asset being assigned to mulitple users

INC01750934

CHG00062973

Asset Management

Fix Fields missing from Demand record

INC01775794

CHG00063046

PPM

Patch SOA Upgrade for Lenel and CCure Webservice

N/A

CHG00062958

Integration

ServiceNow Production Changes for R:221103

ServiceNow R:221103 changes applied between 10-28-2022 and 11-03-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00417173

CHG00062615

Request Management

Enhancement Modify 'Support Request Cisco Unified Contact..' form

TASK00422230

CHG00062618

Request Management

Enhancement Modify 'Get Help with MCD Reporting' form

TASK00420296

CHG00062636

Request Management

Enhancement Create 'Request VDI Support' form

TASK00418618

CHG00062643

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form

TASK00425137

CHG00062645

Request Management

Enhancement Modify 'Requested for' field to OOB on RITM table

TASK00418279

CHG00062648

Request Management

Enhancement Create 'Request SoM TDS EXO New Server' form

TASK00425945

CHG00062649

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00395665

CHG00062709

Request Management

Enhancement Modify 'ET Windows On Premise Server Build Request..' form

TASK00427244

CHG00062735

Request Management

Fix Service Criticality and Priority inconsistency

INC01762564

CHG00062708

Incident Management

Patch Stanford Rome Patch 9b/10 Hot Fix

N/A

CHG00061811

Core

October 2022

ServiceNow Production Changes for R:221027

ServiceNow R:221027 changes applied between 10-21-2022 and 10-27-2022 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' data sync rules

SR01197515

CHG00062403

Reporting

Enhancement Modify 'Hardware Requests & Returns' form

TASK00417268

CHG00062449

Request Management

Enhancement Modify Inbound Action to block spam account

TASK00418714

CHG00062463

Request Management

Enhancement Modify 'Request Loaner Laptop Extension from The Tech Desk' form

TASK00421126

CHG00062465

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00421402

CHG00062495

Request Management

Enhancement Create custom peripheral for SOM Order Guide

TASK00408731 / TASK00421626

CHG00062506

Request Management

Enhancement Modify 'GSB Media Services Request' form

TASK00420903

CHG00062509

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00424582

CHG00062510

Request Management

Enhancement Modify 'Request Call Review - Operator Services' form

TASK00421686

CHG00062546

Request Management

Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing Dashboard..' form

TASK00419666

CHG00062551

Request Management

Enhancement Create 'Service' columns on Task table for all ticket types

TASK00321235

CHG00062557

Reporting

Fix Unable to create SUHP Hardware Assets

INC01743457

CHG00062507

Asset Management

ServiceNow Production Changes for R:221020

ServiceNow R:221020 changes applied between 10-14-2022 and 10-20-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with Remote Worker Reimbursements' form

TASK00349772

CHG00062160

Request Management

Enhancement Modify 'Create website on Stanford Sites' form

TASK00412479

CHG00062179

Request Management

Enhancement Modify 'Build a Meeting Room' workflow

TASK00404715

CHG00062215

Request Management

Enhancement Modify 'SOM Computer Request' form

TASK00417521

CHG00062217

Request Management

Enhancement Modify 'Stanford Calendar Resource Request' form

TASK00414060

CHG00062220

Request Management

Enhancement Modify 'Visiting Student Researcher Application' form

TASK00418717

CHG00062241

Request Management

Enhancement Modify 'Survey Tool (Qualtrics) - General Request' form

TASK00418091

CHG00062242

Request Management

Enhancement Create 'Request Call Review - Operator Services' form

TASK00409250

CHG00062250

Request Management

Enhancement Modify 'Request Authority for HR Simplication, Manager Center..' form

TASK00418254

CHG00062286

Request Management

Enhancement Modify 'Requested for support, access, or a credit card reader..' form

TASK00420269

CHG00062301

Request Management

Enhancement Modify 'Request Data Owner Approval' form

SR01197667

CHG00062331

Request Management

Enhancement Modify 'Facilities Services' Contact Us page

TASK00419912

CHG00062362

Portal

Fix Related tickets on 'Reported for' not working on Call record

INC01756872

CHG00062219

Call Management

Fix Metric Instance table displays 'Known error' on old records

SR01174772

CHG00062355

Reporting

ServiceNow Production Changes for R:221013

ServiceNow R:221013 changes applied between 10-07-2022 and 10-13-2022 included [0] New Features, [22] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' field to be OOB configuration

N/A

CHG00061566

Core

Enhancement Modify three LBRE Finance forms

TASK00411828

CHG00061953

Request Management

Enhancement Modify Incident to Support Request behavior

TASK00337349

CHG00061980

Request Management

Enhancement Modify 'Request My Mobile Device Billing Details' form

TASK00417584

CHG00061995

Request Management

Enhancement Modify 'UIT HR Employment Actions' workflow

TASK00415914

CHG00061996

Request Management

Enhancement Create 'Request for support, access, or a credit card..' form

TASK00410003

CHG00062006

Request Management

Enhancement Modify 'Requested by/for' field on Health Check creation

SR01198344

CHG00062015

Health Check

Enhancement Modify 'University Privacy Office' form

TASK00415622

CHG00062027

Request Management

Enhancement Modify 'Requested by/for' fields on templates

TASK00418133

CHG00062033

Request Management

Enhancement Modify 'Reserve Space/Conference Room in Science..' form

TASK00397226

CHG00062043

Request Management

Enhancement Create Order Guides for UHR, OER/EXRE, SAA, MCD, and IAIS

TASK00390184 / TASK00398136 / TASK00398175 / TASK00398178 / TASK00414737

CHG00062053

Request Management

Enhancement Modify 'UIT Communications Request' form

TASK00418084

CHG00062059

Request Management

Enhancement Create 'Cancel a Scheduled Payment' form

TASK00401441

CHG00062077

Request Management

Enhancement Modify 'Requested by' field back to OOB on Demand record

TASK00418591

CHG00062080

PPM

Enhancement Modify Short Description on SUHP Eligibility TASK

TASK00412014

CHG00062091

Request Management

Enhancement Modify 'Request Stanford Office of Development Web Applications..' form

TASK00418914

CHG00062104

Request Management

Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form

TASK00418919

CHG00062105

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form

TASK00417328

CHG00062137

Request Management

Enhancement Create 'Add or Modify Access to SAA Travel/Study GiveGab' form

TASK00419129

CHG00062138

Request Management

Enhancement Create 'Add or Modify Access to Storyblok' form

TASK00419144

CHG00062139

Request Management

Enhancement Modify 'Request Assistance with SAA Filemake Database' form

TASK00419171

CHG00062140

Request Management

Enhancement Revert CHG00061468 to previous version

N/A

CHG00062159

Portal / Incident Management

Fix REQ/RITM/TASK short description missing 'Requested by' field

INC01755988

CHG00062076

Request Management

Fix 'Requested by/for' Tabs missing on Users record

INC01755983

CHG00062079

Request Management

ServiceNow Production Changes for R:221006

ServiceNow R:221006 changes applied between 09-30-2022 and 10-06-2022 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Data Owner Approval' workflow

TASK00399772

CHG00061675

Request Management

Enhancement Modify 'UIT Communication Request' form

TASK00411626

CHG00061732

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form

TASK00390636

CHG00061737

Request Management

Enhancement Modify 'Request create:space 3D Print' form

TASK00414839

CHG00061768

Request Management

Enhancement Create 'Reopen Count' field on Support Request table

TASK00403933

CHG00061781

Reporting

Enhancement Modify 'Vaden Dashboard Access - Isolation' dashboard

TASK00413153

CHG00061791

Health Check

Enhancement Modify 'Request Vendor Management Help' form

TASK00408364

CHG00061808

Request Management

Enhancement Modify 'Request Virtual Meeting and Webinar Support' form

TASK00411647

CHG00061810

Request Management

Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form

TASK00413484

CHG00061858

Request Management

Enhancement Modify 'Date approved' field with new requirements

N/A

CHG00061864

Health Check

Enhancement Add Phone to 'Type' field in Agent Workspace

N/A

CHG00061879

Request Management

Enhancement Modify Scheduled Report email for 'Outstanding SHC and SCH Related..' report

TASK00404439

CHG00061881

Reporting

Enhancement Create reporting ability to Activities log of Assets

TASK00412463

CHG00061918

Asset Management / Reporting

Fix Portal is not in compliance with accessibility requirements

N/A

CHG00061635

Portal

September 2022

ServiceNow Production Changes for R:220929

ServiceNow R:220929 changes applied between 09-23-2022 and 09-29-2022 included [0] New Features, [15] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Back Out Major Incident workbench changes

N/A

CHG00061523

Major Incident

Enhancement Modify 'Assist with Admitted Graduate Student Documentation' form

TASK00410104

CHG00061540

Request Management

Enhancement Create 'Request create:space 3D Print' form

TASK00410229

CHG00061542

Request Management

Enhancement Create custom fields on Demand and Project record

TASK00405068

CHG00061567

AGILE

Enhancement Modify 'Research Administration' SU BU Workgroup name

TASK00410437

CHG00061569

Core

Enhancement Modify 'Request Marketing Support for Stanford Transportation' form

TASK00407827

CHG00061571

Request Management

Enhancement Create SDSS Business unit

TASK00407478

CHG00061572

Core

Enhancement Modify 'Request Data Owner Approval' form

SR01184040

CHG00061578

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00411983

CHG00061615

Request Management

Enhancement Create API for GSB

TASK00401972

CHG00061621

Integration

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00411443

CHG00061633

Health Check

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00408656

CHG00061634

Health Check

Enhancement Add Novavax as Vaccine Manufacturer on Health Check

TASK00401952

CHG00061645

Health Check

Enhancement Modify 'Request ServiceNow Support' form

TASK00413828

CHG00061666

Request Management

Enhancement Modify 'Secure Pager' price on 'Paging Services' form

TASK00410819

CHG00061685

Request Management

ServiceNow Production Changes for R:220922

ServiceNow R:220922 changes applied between 08-26-2022 and 09-22-2022 included [0] New Features, [34] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement SUHP enhancement migration to production

N/A

CHG00060869

Request Management

Enhancement Modify 'Report Student COVID-19 Isolation' workflow

N/A

CHG00060870

Health Check

Enhancement Modify 'Request Exception for Undergraduate Travel..' form

TASK00401952

CHG00060935

Request Management

Enhancement Disable COVID-19 Employee Compliance email

TASK00402183

CHG00060994

Health Check

Enhancement Modify Major Incident workbench email behavior

TASK00289286

CHG00060995

Major Incident

Enhancement Modify two Enterprise Infrastructure forms

TASK00403198

CHG00060998

Request Management

Enhancement Create Inbound Action for SoM NetDB

TASK00386065

CHG00061000

Incident Management

Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form

TASK00360991

CHG00061001

Request Management

Enhancement Create 'Request Loaner Laptop Extension from The Tech Desk' form

TASK00401650

CHG00061030

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00402586

CHG00061096

Request Management

Enhancement Modify 'Grant STARS Administrator Authority' form

TASK00405890

CHG00061103

Request Management

Enhancement Modify email notification for 'Get Hoover Library..' form

TASK00401627

CHG00061156

Request Management

Enhancement Modify Agent Workspace landing page

TASK00405881

CHG00061157

Request Management

Enhancement Disable Walk-Up notifications on Agent Workspace

TASK00406041

CHG00061178

Request Management

Enhancement Modify Health Check forms, emails, and workflows

N/A

CHG00061181

Health Check

Enhancement Modify three VPSA Degree Admissions forms

TASK00408470

CHG00061217

Request Management

Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance' form

TASK00401687

CHG00061244

Request Management

Enhancement Modify 'Reset or Inquire about Recommending Lists' form

TASK00406071

CHG00061248

Request Management

Enhancement Modify models from SoM Order Guide

TASK00400197

CHG00061266

Request Management

Enhancement Create Inbound Action for Stanford Doerr Facilities

TASK00409482

CHG00061275

Request Management

Enhancement Modify 'Inquire about Transfer Credit' form

TASK00404873

CHG00061279

Request Management

Enhancement Modify 'Threat Concern' form

TASK00406496

CHG00061296

Request Management

Enhancement Create Incident and Change Request Related List on Service Offering record

TASK00398741

CHG00061309

AGILE

Enhancement Create 'State' and 'Assignment group' metric definitions for TASK/Defect/Story

TASK00103448

CHG00061310

Reporting

Enhancement Modify 'SOM Computer Request' form

TASK00399730

CHG00061321

Request Management

Enhancement Create two Site-to-Site VPN forms

TASK00392046

CHG00061329

Request Management

Enhancement Modify Mirrored ticket behavior with Priority field

TASK00377891

CHG00061334

Incident Management

Enhancement Create 'UIT Employment Actions' form

N/A

CHG00061335

Request Management

Enhancement Disable Health Check submission reminders

TASK00410376

CHG00061350

Health Check

Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form

TASK00360991

CHG00061443

Request Management

Enhancement Create flag in CI to show Incident priority on 'My Tickets'

TASK00403119

CHG00061468

Portal / Incident Management

Enhancement Create 'Inquire About Exchange Out Programs..' form

TASK00408536

CHG00061476

Request Management

Enhancement SUHP enhancement migration to production

N/A

CHG00061479

Request Management

Enhancement Agent Workspace migration 20220915

N/A

CHG00061481

Request Management

Fix Quantity is greater than 1 on HC Pager field on Paging form

INC01701931

CHG00060790

Asset Management

Fix Two approval emails send on 'Obtain Presecription Safety Glasses..' form

INC01730861

CHG00060960

Request Management

Fix TASK on 'Change AWS' form is routing incorrectly

INC01707981

CHG00061083

Request Management

Fix Labels displaying incorrectly on Portal and Fulfiller view

INC01727568

CHG00061146

Core

Fix PTAE changes not fully logging into Asest log

INC01698796

CHG00061304

Asset Management

Fix ServiceNow Portal chevron tiles redirect incorrectly

INC01724772

CHG00061328

Portal

August 2022

ServiceNow Production Changes for R:220825

ServiceNow R:220825 changes applied between 08-19-2022 and 08-25-2022 included [1] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Agent Workspace Migration

N/A

CHG00060366

Core

Enhancement Modify 'SU - GSB Media Services Location' table

TASK00398992

CHG00058425

Request Management

Enhancement Modify 'Request New Hire Onboarding or Employee..' form

TASK00379974

CHG00060557

Request Management

Enhancement Create three UCOMM forms

TASK00393698

CHG00060559

Request Management

Enhancement Modify standard email notification subject line

TASK00359467

CHG00060575

Request Management

Enhancement Modify 'Create Group/Department Website..' form

TASK00398204

CHG00060580

Request Management

Enhancement Create 'Get Help with My Payment Plan' form

TASK00396645

CHG00060582

Request Management

Enhancement Modify 'SoM Computer Request' email notification

TASK00370489

CHG00060591

Request Management

Enhancement Modify 'Request Non-Degree Admissions Support' form

TASK00392870

CHG00060602

Request Management

Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00398485

CHG00060604

Request Management

Enhancement Create five OCRO Executive Support forms

TASK00390076

CHG00060636

Request Management

Enhancement Modify 'Residential Cluster and A/V Support' form

TASK00398249

CHG00060658

Request Management

Enhancement Create 'Cancel My Payment Plan' form

TASK00389484

CHG00060662

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00396905

CHG00060670

Request Management

Enhancement Onboard LBRE Transportion to ServiceNow

TASK00361491

CHG00060683

Request Management

Enhancement Modify 'Dev response' field on Defect

TASK00342738

CHG00060684

AGILE

Enhancement Modify 'Add, Modify, or Retire a Service in ServiceNow' form

TASK00260952

CHG00060688

Request Management

Enhancement Modify 'AFS / Secure AFS - General Request' form

TASK00398189

CHG00060693

Request Management

Enhancement Create 'Report a Stanford Doerr School Facilities Problem' form

TASK00378955

CHG00060705

Request Management

Fix PTAE changes are not logged into Asset log

INC01698796

CHG00060588

Asset Management

ServiceNow Production Changes for R:220818

ServiceNow R:220818 changes applied between 08-12-2022 and 08-18-2022 included [0] New Features, [9] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Access & Facilities Requests' form

TASK00379950

CHG00060387

Request Management

Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form

TASK00392966

CHG00060406

Request Management

Enhancement Create 'Key Replacement' form

TASK00388613

CHG00060422

Request Management

Enhancement Create 'Request Assistance with My Academic Path' form

TASK00394542

CHG00060426

Request Management

Enhancement Modify 'SUHP-export - All Active Requests' report

TASK00354187

CHG00060479

Reporting

Enhancement Create 'Request Enterprise Technology Virtualization..' form

TASK00395007

CHG00060481

Request Management

Enhancement Create 'Request Enterprise Technology Storage..' form

TASK00395010

CHG00060482

Request Management

Enhancement Create new multi-value attribute type

TASK00394783

CHG00060492

Configuration Management

Enhancement Onboard OHC Health Check to ServiceNow

TASK00385315

CHG00060493

Request Management

Fix Tickets are not displaying in 'My Tickets'

INC01704448

CHG00060303

Portal

Fix iFrame is no longer working in Knowledge Articles

INC01703541

CHG00060488

Knowledge Management

Patch ServiceNow scheduled maintenance

N/A

CHG00060416

Core

ServiceNow Production Changes for R:220811

ServiceNow R:220811 changes applied between 08-05-2022 and 08-11-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Troubleshoot Coterm Application..' form

TASK00388656

CHG00060225

Request Management

Enhancement Modify 'Request DAPER Fields Assistance' form

TASK00390348

CHG00060273

Request Management

Enhancement Modify 'Request Emergency Change to Plan' form

TASK00391605

CHG00060274

Request Management

Enhancement Modify 'Request Ergonomics Services' form

TASK00379041

CHG00060275

Request Management

Enhancement Modify 'Request Non-Standard Software' form

TASK00382686

CHG00060309

Request Management

Enhancement Create new email notification for PRB and PTASK records

TASK00306148

CHG00060325

AGILE

Enhancement Trace root cause for Paging failures in PRD

SR01151766

CHG00060327

Request Management

Enhancement Create 'Cisco Services - General Project Request' form

TASK00383069

CHG00060339

Request Management

Fix Duplicate email notifications firing out

INC01711909

CHG00060291

Request Management

Fix Spam tickets created via Inbound Action

INC01712340

CHG00060311

Request Management

Fix Valley Care cost centers displaying incorrectly

INC01700075

CHG00060332

Request Management

ServiceNow Production Changes for R:220804

ServiceNow R:220804 changes applied between 07-29-2022 and 08-04-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Assist with Linux Scheduling Service' form

TASK00383708

CHG00059971

Request Management

Enhancement Create 'Assist with Otica Resource Management' form

TASK00383711

CHG00059972

Request Management

Enhancement SUHP Sprint 20220721 Migration

N/A

CHG00060002

Request Management

Enhancement Modify 'Inquire about Graduate Admission Policies' form

TASK00389501

CHG00060096

Request Management

Enhancement Create 'Harassment and Disruptive Phone Call Blocking' form

TASK00386148

CHG00060103

Request Management

Fix SU Authority Manager is not validating authority end-date

INC01702322

CHG00059649

Request Management

July 2022

ServiceNow Production Changes for R:220728

ServiceNow R:220728 changes applied between 07-22-2022 and 07-28-2022 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Check My Mobile Device Eligibility' form

TASK00384979

CHG00059685

Request Management

Enhancement Create 'Assist with a Debian Package Archive' form

TASK00383720

CHG00059768

Request Management

Enhancement Create 'Assist with a Debian Archive Mirror' form

TASK00383728

CHG00059769

Request Management

Enhancement Modify email notification for International Travel form

TASK00384142

CHG00059770

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor..' form

TASK00374055

CHG00059778

Request Management

Enhancement Create 'Upgrade Mac OS' form

TASK00356514

CHG00059835

Request Management

ServiceNow Production Changes for R:220721

ServiceNow R:220721 changes applied between 07-15-2022 and 07-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify SUHP Asset Management functionality

N/A

CHG00059468

Asset Management

Enhancement Modify 'Undergraduate Visiting Research Intern..' form

TASK00378821

CHG00059483

Request Management

Enhancement Modify multiple Graduate Admission forms

TASK00377593

CHG00059506

Request Management

Enhancement Modify 'Request for Matlab Network Institution License' form

TASK00373445

CHG00059510

Request Management

Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form

TASK00377841

CHG00059512

Request Management

Enhancement Create 'Request University International Travel Exceptions' form

TASK00337020

CHG00059569

Request Management

Enhancement Request SoM API

SR01120103 SR01140063

CHG00059573

Integration

Enhancement Modify 'Build a Meeting Room' workflow

TASK00382654

CHG00059587

Request Management

Fix Approver for Cost Center is not hidden on ORBIT

INC01699646

CHG00059572

Request Management

Patch Stanford Rome Patch 9

TASK00358251

CHG00058743

Core

ServiceNow Production Changes for R:220714

ServiceNow R:220714 changes applied between 07-08-2022 and 07-14-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Project table Date tab

TASK00358251

CHG00059341

AGILE

Enhancement Create data script to close old tickets for UCOMM

TASK00375023 

CHG00059352

Request Management

Enhancement Modify 'Get Help with Graduate Financial Support' form

TASK00379050

CHG00059359

Request Management

Enhancement Create DAPER Order Guide

TASK00364839

CHG00059366

Request Management

Enhancement Modify 'Build a Meeting Room' internal email workflow

SR01118456

CHG00059390

Request Management

Enhancement Create 'Request for SuperMongo Software' form

TASK00379650

CHG00059428

Request Management

Enhancement Modify 'SoM Computer Request' form

TASK00370444

CHG00059454

Request Management

Enhancement Create 'Get Assistance with BeWell, Healthy Living..' form

TASK00347765

CHG00059463

Request Management

Fix ITIL Users cannot change 'Service' field on Change Request

INC01694665

CHG00059457

Change Management

Patch Upgrade ServiceNow Mid-Tier (SC2)

N/A

CHG00059335

Core

ServiceNow Production Changes for R:220707

ServiceNow R:220707 changes applied between 07-01-2022 and 07-07-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request SRWC Custodial Service' form

TASK00372837

CHG00059073

Request Management

Enhancement Modify 'Contact University Communications' form

TASK00376129

CHG00059101

Request Management

Enhancement Modify ORBIT Approver process for Cost Center

TASK00369254

CHG00059131

Request Management

Enhancement Create 'Request New AFS Group Volume' form

TASK00358854

CHG00059134

Request Management

Enhancement Modify 'Get Assistance with the Stanford Travel Program' form

TASK00360969

CHG00059147

Request Management

Enhancement Modify 'Get Assistance with Unused Airline Tickets' form

TASK00359197

CHG00059148

Request Management

Enhancement Modify 'Request to Update Ways Designation' form

TASK00377712

CHG00059204

Request Management

Fix Old accessory showing up on SoM Computer Request form

INC01691263

CHG00059169

Request Management

June 2022

ServiceNow Production Changes for R:220630

ServiceNow R:220630 changes applied between 06-24-2022 and 06-30-2022 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Contact University Communications' form

TASK00367911

CHG00058921

Request Management

Enhancement Create R&DE report

TASK00352800

CHG00058924

Reporting

Enhancement Create 'Get Assistance with Events Management (Cvent)' form

TASK00371379

CHG00058960

Request Management

Enhancement Modify 'ET Offboarding Process' form

TASK00373442

CHG00059015

Request Management

Enhancement Index tables in DEV

SR01131934

CHG00059016

Request Management

Enhancement Create custom notification for UIT OPACS

TASK00360071

CHG00059017

Request Management

Enhancement Modify Health Check User Criteria

TASK00375045

CHG00059021

Health Check

Fix Dynamic routing on SUHP Order Guide broken

INC01681655

CHG00058930

Request Management

Fix SUHP eligibility workflow does not consider new hires

INC01668174

CHG00059024

Request Management

ServiceNow Production Changes for R:220623

ServiceNow R:220623 changes applied between 06-17-2022 and 06-23-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with a Travel Profile' form

TASK00360960

CHG00058684

Request Management

Enhancement Modify 'Troubleshoot Reading Committee Issues' form

TASK00358532

CHG00058686

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00361004

CHG00058695

Request Management

Enhancement Modify R&DE Student Housing email notifications

TASK00361757

CHG00058731

Request Management

Enhancement Modify 'Build a Meeting Room' form

TASK00362718

CHG00058741

Request Management

Enhancement Modify Epic and Story tables

N/A

CHG00058760

AGILE

Enhancement Create API Integration for ISO

TASK00191436

CHG00058761

Integration

Enhancement Create fix script to clean Resource Allocation table data

N/A

CHG00058775

PPM

Enhancement Create 'Reserve Space/Conference Room in Science..' form

TASK00362996

CHG00058820

Request Management

Enhancement Modify 90 day baseline Nightly job

N/A

CHG00058852

Health Check

Fix Assets are showing up on Portal Search 

INC01666704

CHG00058728

Portal

ServiceNow Production Changes for R:220616

ServiceNow R:220616 changes applied between 05-27-2022 and 06-16-2022 included [0] New Features, [21] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create script to close ICT and ICP tickets for ITOC

TASK00347863

CHG00054275

Request Management

Enhancement Modify 'TSO Signal Drawings - General Request' form

TASK00359364

CHG00058169

Request Management

Enhancement SUHP Sprint 20220526 Migration

N/A

CHG00058321

Request Management

Enhancement Modify 'Create Group/Department Website on Stanford Sites' form

TASK00358798

CHG00058347

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00361659

CHG00058352

Request Management

Enhancement Modify 'Get Assistance with Financial Transactions' form

TASK00347928

CHG00058354

Request Management

Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form

TASK00353732

CHG00058362

Request Management

Enhancement Create 'UIT Ikiwiki - General Request' form

TASK00360036

CHG00058364

Request Management

Enhancement Create 'Request to Add or Modify Telephone Services' form

TASK00357145

CHG00058365

Request Management

Enhancement Modify 'EUX Service Delivery' form

TASK00363995

CHG00058393

Request Management

Enhancement Create 'Request H&S/CPI American Voiecs Project (AVP)...' form

TASK00363899

CHG00058407

Request Management

Enhancement Modify 'Get Help with Stanford Alumni Groups' form

TASK00363098

CHG00058455

Request Management

Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form

TASK00360965

CHG00058456

Request Management

Enhancement Modify 'ET Offboarding Process' form

TASK00366461

CHG00058524

Request Management

Enhancement Create Title IX Regulations form with anonymous feature 

TASK00357230

CHG00058585

Request Management

Enhancement SUHP Sprint 20220609 Migration

N/A

CHG00058611

Request Management

Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00366411

CHG00058628

Request Management

Enhancement Modify OOB ServiceNow user profile on Portal 

TASK00340502

CHG00058644

Portal

Enhancement Modify 'Request Data Owner Approval' form

TASK00362769

CHG00058645

Request Management

Enhancement Modify Student Isolation workflow

TASK00362954

CHG00058646

Health Check

Enhancement Modify Problem table with new RCA Category

TASK00359719

CHG00058647

AGILE

Fix Re-opening closed parent INC causes child INC to change to Active state

INC01652079

CHG00058269

Incident Management

Fix Serial Number widget duplicating on SUHP Stockroom form

INC01661360

CHG00058597

Request Management

Fix Transfer 'Model' to Local IT TASK fields are incorrect

INC01675155

CHG00058599

Asset Management

Fix User roles are being added when submitting forms

INC01677480

CHG00058643

Core

May 2022

ServiceNow Production Changes for R:220526

ServiceNow R:220526 changes applied between 05-20-2022 and 05-26-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create SE3 Order Guide

TASK00355175

CHG00057739

Request Management

Enhancement Modify 'SU - SOMBuildings' table

TASK00355482

CHG00057970

Request Management

Enhancement Modify 'Request a Holiday Schedule Change/Update' form

TASK00359910

CHG00058061

Request Management

Enhancement Modify 'ACD (Avaya) Services - General Request' form

TASK00359918

CHG00058062

Request Management

Enhancement Create 'Request CS Gold Account' form

TASK00357799

CHG00058072

Request Management

Enhancement Modify Schedule tab fields on Information Change Request

TASK00357029

CHG00058089

Change Management

Enhancement Create 'Request Cardinal Flex Workspace Reservations' form

TASK00339705

CHG00058092

Request Management

Enhancement Create 'Request TSO Signal Drawing Access' form

TASK00343081

CHG00058093

Request Management

Enhancement Modify 'Request a Non-Employee Record in HRMS (PeopleSoft)' form

TASK00357739

CHG00058109

Request Management

Enhancement Create 'Request Traka Information' form

TASK00356751

CHG00058132

Request Management

Enhancement Modify 'Update or Report an Issue with a Non-Employee Record' form

TASK00357740

CHG00058190

Request Management

Enhancement Modify 'Locate a Stanford University ID for FASA' form

TASK00357741

CHG00058191

Request Management

Fix Firewall Workflow errors out

INC01666454

CHG00058030

Request Management

Fix UI Policy broken on 'Request Assistance with SAA Filemaker Database' form

INC01666724

CHG00058099

Request Management

Fix No TASK created from 'SoM Computer Request' form

INC01668392

CHG00058165

Request Management

ServiceNow Production Changes for R:220519

ServiceNow R:220519 changes applied between 05-13-2022 and 05-19-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' fields for Health Check and Request

N/A

CHG00057704

Core

Enhancement Create 'EUX Service Delivery' form

TASK00346781

CHG00057855

Request Management

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00357319

CHG00057866

Health Check

Enhancement Modify SUHP Asset Management

N/A

CHG00057869

Asset Management

Enhancement Modify Change Task (CTASK) form fields

TASK00350657

CHG00057910

Change Management

Enhancement Create 'OpsGenie - General Request' form

TASK00355906

CHG00057951

Request Management

Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise' form

TASK00359913

CHG00057966

Request Management

Enhancement Modify 'Video Surveillance - General Request' form

TASK00358384

CHG00057972

Request Management

Fix Department table referencing old data

INC01657940

CHG00057871

Request Management

Fix Correct SHC User Records with same SUNet ID

N/A

CHG00057881

Core

Fix SUHP Data imports impact SoM Data imports

INC01665639

CHG00057960

Asset Management

ServiceNow Production Changes for R:220512

ServiceNow R:220512 changes applied between 05-06-2022 and 05-12-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Traka Deployment Guide' form

TASK00350753

CHG00057528

Request Management

Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form

TASK00355663

CHG00057645

Request Management

Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00343193

CHG00057646

Request Management

Enhancement Modify 'Request New GSB Tablet' form

TASK00346753

CHG00057649

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00353896

CHG00057650

Request Management

Enhancement Modify 'Inquire about Dissertation, Engineer Thesis, or D.M.A.' form

TASK00354776

CHG00057678

Request Management

Enhancement Modify 'Request Assistance with SAA Filemaker' form

TASK00353231

CHG00057738

Request Management

Enhancement Create VP/CFOO Office Operations Order Guide

TASK00354253

CHG00057742

Request Management

Fix Fulfiller view has mandatory field issue

INC01658420

CHG00057745

Request Management

ServiceNow Production Changes for R:220505

ServiceNow R:220505 changes applied between 04-29-2022 and 05-05-2022 included [0] New Features, [16] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify SUHP Order Guide functionality

N/A

CHG00056911

Request Management

Enhancement Modify Chat 'Incident Link' to Portal

TASK00337280

CHG00057065

Request Management

Enhancement Modify 'STS-Daily CSAT Results' report ACL

TASK00349726

CHG00057371

Reporting

Enhancement Create new Manufacturer for Assets

TASK00347585

CHG00057372

Asset Management

Enhancement Modify 'Change AWS Service Request' form

TASK00340440

CHG00057398

Request Management

Enhancement Modify 'Request Cardinal Protect' form

TASK00349002

CHG00057412

Request Management

Enhancement Modify 'Request a New ID Card' form

TASK00351895

CHG00057425

Request Management

Enhancement Update Student Compliance to include Booster

TASK00348292

CHG00057434

Health Check

Enhancement Modify AB685 webservice action for non-Univeristy ID

TASK00335393

CHG00057435

Health Check

Enhancement Modify two VPSA Student Curriculum forms

TASK00353432 / TASK00353433

CHG00057482

Request Management

Enhancement Modify 'Request Computer and/or Workspace Accessory' form

TASK00352008

CHG00057498

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00351370

CHG00057513

Request Management

Enhancement Modify 'SUHP - General Request' form

TASK00352278

CHG00057522

Request Management

Enhancement Modify 'Create Order Guide for SUHP New Client' form

TASK00354474

CHG00057524

Request Management

Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form

TASK00344730

CHG00057526

Request Management

Enhancement Modify 'Request SUDPS Data' form

TASK00354263

CHG00057531

Request Management

Fix Announcement banner on Portal displays incorrectly

INC01652762

CHG00057437

Portal

Fix RITM field missing on TASK ticket

INC01653639

CHG00057442

Request Management

Fix Cannot 'Close complete' Firewall TASKs

INC01643634

CHG00057472

Request Management

Fix CAB Meeting Agenda buttons not working

INC01637636

CHG00057521

AGILE

April 2022

ServiceNow Production Changes for R:220428

ServiceNow R:220428 changes applied between 04-22-2022 and 04-28-2022 included [0] New Features, [14] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Clinical Trial forms

TASK00292256

CHG00057109

Request Management

Enhancement Install ACL Assessment for Reports plugin

N/A

CHG00057112

Reporting

Enhancement Modify 'Assist with Admitted Graduate Student' form

TASK00348829

CHG00057135

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00348965

CHG00057149

Request Management

Enhancement Create 'SUDPS Data Request - General Request' form

TASK00334099

CHG00057181

Request Management

Enhancement Modify reporting on Project Status Portal

TASK00310204

CHG00057190

PPM

Enhancement Modify 'Request Cardinal Protect' form

TASK00349002

CHG00057235

Request Management

Enhancement Modify 'Ask for a Travel Medical Waiver' form

TASK00327438

CHG00057243

Request Management

Enhancement Modify 'New Azure Subscription Request' form

TASK00345181

CHG00057267

Request Management

Enhancement Modify Student Isolation email notification

TASK00350800

CHG00057274

Health Check

Enhancement Modify Code Reviewer field on Story table

SR01096395

CHG00057277

AGILE

Enhancement Modify report ownership for PPM reports

TASK00350302

CHG00057280

PPM

Enhancement Create new email for 'Family Members Courtesy Card' form

TASK00345015

CHG00057299

Request Management

Enhancement Create new email for 'Request a Dependent Card' form

TASK00345016

CHG00057300

Request Management

Fix Project Status dashboard missing Executive Summary

INC01650927

CHG00057275

PPM

Patch ServiceNow scheduled migration

N/A

CHG00056105

Core

ServiceNow Production Changes for R:220421

ServiceNow R:220421 changes applied between 04-15-2022 and 04-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Status of SRs when reopened

TASK00343877

CHG00054162

Request Management

Enhancement Modify 'Request New GSB Tablet' form

TASK00346024

CHG00056947

Request Management

Enhancement Update 'Resource Aggregate' tables for PMO

N/A

CHG00056981

PPM

Enhancement Create 'Residential Cluster and A/V Support' form

TASK00339476

CHG00057023

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00347017

CHG00057031

Request Management

Enhancement Modify Status of SRs when reopened

TASK00343877

CHG00057033

Request Management

Enhancement Modify Service Alerts on Service Portal to count 'Localized' outages

TASK00345302

CHG00057034

Major Incident

Enhancement Modify 'Add Hardware or Consumable Model' form

TASK00347568

CHG00057045

Request Management

Fix Health Check 'Reporting History' not displaying 90 day metric

INC01646135

CHG00057058

Health Check

ServiceNow Production Changes for R:220414

ServiceNow R:220414 changes applied between 04-08-2022 and 04-14-2022 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement ServiceNow ACL Assessment for Reports

N/A

CHG00056102

Reporting

Enhancement Modify 'Get Assistance with the Megaprofile API' form

TASK00338470

CHG00056705

Request Management

Enhancement Create Inbound Action for SoM USB-Assistance

TASK00320144

CHG00056756

Request Management

Enhancement Modify email notification for 'Spouse/Domestic Partner Courtesy Card' form

TASK00337036

CHG00056761

Request Management

Enhancement Create two forms for Anesthesia department

TASK00341125

CHG00056762

Request Management

Enhancement Create 'Magstripe or Prox Chip Removal from ID Card' form

TASK00336806

CHG00056765

Request Management

Enhancement Modify ACL on reports

TASK00340896

CHG00056766

Reporting

Enhancement Create 'Early Start Cardinal Care' form

TASK00339946

CHG00056787

Request Management

Enhancement Modify Student Compliance email text

TASK00345150

CHG00056868

Health Check

Enhancement Update props for Lenel CCure API Migration to Mule

SR01067371

CHG00056869

Health Check

Enhancement Modify 90 day positive email notification

TASK00345241

CHG00056876

Health Check

Fix Hardware asset tab no longer displays "Stockroom" info

INC01634685

CHG00056826

Asset Management

Fix Category reference table not displaying on Portal

INC01637246

CHG00056866

Request Management

ServiceNow Production Changes for R:220407

ServiceNow R:220407 changes applied between 04-01-2022 and 04-07-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Upgrade ServiceNow to Rome

N/A

CHG00055935

Core

Enhancement Modify Call record Department field options

TASK00299901

CHG00056532

Call Management

Enhancement Modify 'Request Apple Developer Connection..' form

TASK00333978

CHG00056587

Request Management

Enhancement Modify 'Request a Holiday Schedule Change/Update' form

TASK00336492

CHG00056588

Request Management

Enhancement Create email to fire if code manually modified in production

SR01029875

CHG00056592

Core

Enhancement Modify 'SOM Computer Request' form

TASK00311862

CHG00056607

Request Management

Enhancement Modify 'Request Non-Standard Software' form

TASK00340244

CHG00056630

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00341172

CHG00056644

Request Management

Enhancement Modify non-vax traveler email notification

TASK00340548

CHG00056674

Health Check

Enhancement Modify Vaccinated/Booster Student Compliance

N/A

CHG00056675

Health Check

Fix CSS issue on Portal navigation from 'My Tickets'

INC01602703

CHG00056678

Request Management

Fix Duplicate Requested fulfilled email firing

INC01634237

CHG00056689

Request Management

March 2022

ServiceNow Production Changes for R:220331

ServiceNow R:220331 changes applied between 03-25-2022 and 03-31-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Student Isolation' form

TASK00337869

CHG00056271

Request Management

Enhancement Remove 'ASWSUAT' reference

SR01056517

CHG00056317

Request Management

Enhancement Modify 'Request Diploma Distribution/Diploma Hold..' form

TASK00334243

CHG00056324

Request Management

Enhancement Modify Temporary Residence column for Q/I table

TASK00315443

CHG00056329

Health Check

Enhancement Modify 'Request Sponsorship for a SUNet ID' form

TASK00337571

CHG00056334

Request Management

Enhancement Modify 'Data Center Hosting - General Request' form

TASK00337653

CHG00056335

Request Management

Enhancement Create 'Request Email Virtual Domain' form

TASK00337365

CHG00056337

Request Management

Enhancement Create 'Remove Global Unsubscribe' form

TASK00338325

CHG00056340

Request Management

Enhancement Modify 'Request Student Isolation' form

TASK00338444 / TASK00338978

CHG00056443

Request Management

Fix Image on 'Parents of Student' guest page not loading

INC01629123

CHG00056320

Portal

ServiceNow Production Changes for R:220324

ServiceNow R:220324 changes applied between 03-18-2022 and 03-24-2022 included [0] New Features, [6] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request Mobile ID Support' form

TASK00332578

CHG00056017

Request Management

Enhancement Modify 'Get Assistance with Expense Reimbursements System' form

TASK00327433

CHG00056088

Request Management

Enhancement Modify 'Support Request Cisco Unified..' form

TASK00283317

CHG00056113

Request Management

Enhancement Modify 'ACD (Avaya) Services - General Request' form

TASK00333793

CHG00056114

Request Management

Enhancement Modify Health Check workflow and emails

N/A

CHG00056186

Health Check

Enhancement Modify 'Request New GSB Tablet' form

TASK00315365

CHG00056192

Request Management

Fix SUHP Accessories assigning items incorrectly

INC01617411

CHG00056112

Request Management

Patch Update ServiceNow SAMLP SP Keystone Certificate

N/A

CHG00056079

Core

ServiceNow Production Changes for R:220317

ServiceNow R:220317 changes applied between 03-11-2022 and 03-17-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request DAPER Building Access' form

TASK00327094

CHG00055907

Request Management

Enhancement Modify 'Get Stanford Purchasing Card..' form

TASK00325865

CHG00055911

Request Management

Enhancement Create SipDB API

TASK00264680

CHG00055912

Integration

Enhancement Modify 'IDEAL Learning' text on HR tile

TASK00329771

CHG00055914

Portal

Enhancement Modify 'ACD (Avaya) Services' form

TASK00314712

CHG00055916

Request Management

Enhancement Modify 'Request Rec Center Building Maintenance' form

TASK00331981

CHG00055923

Request Management

Enhancement Remove rows in Dynamic Student Lookup table

N/A

CHG00055975

Health Check

Enhancement Create GET endpoint for Firewall API

TASK00316004

CHG00056012

Integration

Enhancement Modify 'non-vaccinated travel' email notification

N/A

CHG00056013

Health Check

Enhancement Create 'DOC Notification List Change - General Request' form

TASK00331304

CHG00056016

Request Management

Enhancement Create 'SoE IT Hardware Purchase - General Request' form

TASK00332213

CHG00056018

Request Management

Enhancement Modify 'Request Sponsorship for a SUNet ID' form

TASK00332191

CHG00056028

Request Management

Fix PTAE widget not validating end dates

INC01613721

CHG00055913

Request Management

Fix SUHP Accessories assigning items incorrectly

INC01617411

CHG00056014

Request Management

ServiceNow Production Changes for R:220310

ServiceNow R:220310 changes applied between 03-04-2022 and 03-10-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a Nero GCP Project' form

TASK00326370

CHG00055526

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00326647

CHG00055659

Request Management

Enhancement Create notification for Rejected requests

TASK00315021

CHG00055766

Request Management

Enhancement Modify 'Request a Stanford Travel Training Session' form

TASK00326581

CHG00055767

Request Management

Enhancement Modify 'Get Assistance with the Travel Policy' form

TASK00326588

CHG00055769

Request Management

Enhancement Create 'Get Assistance with Unused Airline Tickets' form

TASK00326885

CHG00055770

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00327143

CHG00055772

Request Management

Enhancement Modify Student Services Contact Us page

TASK00329602

CHG00055773

Portal

Enhancement Modify 'Cardinal Print Deployment and Network Setup' form

TASK00329872

CHG00055774

Request Management

Fix Popup displays 'Leave site?' after guest user submits forms

INC01603535

CHG00055656

Portal

ServiceNow Production Changes for R:220303

ServiceNow R:220303 changes applied between 02-25-2022 and 03-03-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify LDAP URL for 'SHC AD LDAP' due to SHC IP Change

N/A

CHG00054967

Request Management

Enhancement Modify confirmation email for 'Harrassment Prevent Training Programs' form

TASK00325469

CHG00055377

Request Management

Enhancement Create 'Get Assistance with eReceipts' form

TASK00315025

CHG00055378

Request Management

Enhancement Create 'Request Stanford Office of Development Web Applications..' form

TASK00323175

CHG00055392

Request Management

Enhancement Modify 'Request Help with the IDEAL Learaning Journey' form

TASK00317607

CHG00055439

Request Management

Enhancement Create new user criteria for DAPER Staff and Students

TASK00319769

CHG00055440

Request Management

Enhancement Modify SoM Order Guide image and text

TASK00326476

CHG00055444

Request Management

Enhancement Modify 'Request Access to Oak Storage Service' form

TASK00327322

CHG00055489

Request Management

Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form

TASK00310432

CHG00055523

Request Management

Enhancement Modify Student Services Contact Us page

TASK00325466

CHG00055527

Portal

Enhancement Auto-close Open child Support Request tickets when parent ticket is Resolved or Closed

TASK00318603

CHG00055530

Request Management

Enhancement Modify Individual Project Status report page

TASK00310530

CHG00055534

PPM

Fix Error message 'Cannot change the planned end date of closed task' Project records

INC01595647

CHG00055380

PPM

Fix Resolved or Closed Incident created Major Incident Candidate when priority changed

INC01604697

CHG00055491

Major Incident

Fix Domain title wraps and displays underneath Chevron tile on Portal

INC01602371

CHG00055525

Portal

February 2022

ServiceNow Production Changes for R:220224

ServiceNow R:220224 changes applied between 02-18-2022 and 02-24-2022 included [0] New Features, [2] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify secure email business rule for Support Requests

TASK00318172

CHG00055106

Request Management

Enhancement Create Mulesoft endpoint for Approver API

SR01047804

CHG00055280

Integration

Fix Modifications done to 'GSB Media Services' form is missing

INC01603973

CHG00055275

Request Management

Patch ServiceNow MID servers and Mid-Tier (SC2) VMs Upgrade 

N/A

CHG00055170

Core

ServiceNow Production Changes for R:220217

ServiceNow R:220217 changes applied between 02-11-2022 and 02-17-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Enable Index Interview tab for all health status

TASK00314435

CHG00054891

Health Check

Enhancement Modify sub-prd environment service names

N/A

CHG00054958

Core

Enhancement Modify multiple Student Enrollment forms

TASK00315030

CHG00054995

Request Management

Enhancement Modify 'Get Assistance with Labor Schedules' form

TASK00312199

CHG00054996

Request Management

Enhancement Modify PTAE Validation Mulesoft API

SR01038925 

CHG00054998

Integration

Enhancement Create 'Request edits to Group, Department, or Place page' form

TASK00310874

CHG00055050

Request Management

Enhancement Modify 'Request Help with Technology' form

TASK00310979

CHG00055102

Request Management

Enhancement Modify 'Stanford University Hardware Program - General Request' form

TASK00314327

CHG00055104

Request Management

Enhancement Modify multiple Student Enrollment forms

TASK00314660

CHG00055110

Request Management

Enhancement Modify Student Compliance job for non-vaccinated

TASK00318708 

CHG00055116

Health Check

Fix State is incorrect when adding accessories to SUHP Order Guide

INC01599213

CHG00054977

Request Management

Fix 'Show All Services' checkbox on INC form does not filter results

INC01592438

CHG00055007

Incident Management

Patch ServiceNow Scheduled Maintenance

N/A

CHG00054630

Core

ServiceNow Production Changes for R:220210

ServiceNow R:220210 changes applied between 02-04-2022 and 02-10-2022 included [0] New Features, [9] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Hardware Requests & Returns' form

TASK00313004

CHG00054731

Request Management

Enhancement Modify email notification for Booster upload

TASK00314365

CHG00054732

Health Check

Enhancement Modify 'Request to integrate WorkGroup Manager group with Microsoft 365' form

TASK00312820

CHG00054779

Request Management

Enhancement Modify Booster email notification

TASK00315517

CHG00054795

Health Check

Enhancement Modify SoM Order Guide image

TASK00311862

CHG00054882

Request Management

Enhancement Modify Travel email notification

TASK00311129

CHG00054883

Health Check

Enhancement Modify 'GSB Media Services' form

TASK00308422

CHG00054884

Request Management

Enhancement Modify 'Close Contact' email notification

TASK00311150

CHG00054889

Health Check

Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form

TASK00309728

CHG00054903

Request Management

Fix Incorrect message populates using Quiet Close without 'Assigned to'

INC01592530

CHG00054775

Incident Management

Fix Cannot add 'Workgroup owner' on 'Create Group/Department' form

TASK00309765 / INC01596694

CHG00054776

Request Management

Fix Contextual search for Knowledge is broken

INC01594658

CHG00054841

Incident Management / Request Management

ServiceNow Production Changes for R:220203

ServiceNow R:220203 changes applied between 01-28-2022 and 02-03-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request UIT Technical Facilities Support' form

TASK00235306

CHG00054556

Request Management

Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification

TASK00312288

CHG00054605

Request Management

Enhancement Modify Vaccination form to include Booster upload

N/A

CHG00054632

Health Check

Enhancement Modify 'GSB Media Services' form

TASK00308433

CHG00054665

Request Management

Enhancement Modify GSB Media Services API

TASK00308321

CHG00054670

Integration

Enhancement Create 'Request a 1098-T' form

TASK00312291

CHG00054686

Request Management

Enhancement Create 'Delete Sensitive Email from Stanford User Mailboxes' form

TASK00311182

CHG00054687

Request Management

Fix Cannot add attachment to Change/Cancel Paging form

INC01582661

CHG00054334

Request Management

January 2022

ServiceNow Production Changes for R:220127

ServiceNow R:220127 changes applied between 01-21-2022 and 01-27-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Vaccination scheduler

TASK00308721

CHG00054198

Health Check

Enhancement Modify auto-assignment rule for CRC Sharks

TASK00305823

CHG00054274

Incident Management

Enhancement Modify 'Report Barcode printer issues' form

TASK00302531

CHG00054283

Request Management

Enhancement Modify 'Get Assistance with Faculty Search and Applicant Tracking (FSAT)' form

TASK00302625

CHG00054286

Request Management

Enhancement Create 'Inquire about Plan-Specific Milestones Set-up and Management' form

TASK00297197

CHG00054290

Request Management

Enhancement Migrate Asset Management for SUHP

N/A

CHG00054294

Asset Management

Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form

TASK00304896

CHG00054381

Request Management

Enhancement Create workflow for 'Detected Student' to autoreview cases

N/A

CHG00054383

Health Check

Enhancement Modify 'Get Clark Center IT Support' form

TASK00309639

CHG00054387

Request Management

Enhancement Modify 'Request MCD Research' form

TASK00301972

CHG00054424

Request Management

Fix 'Contact Travel/Study' form not editable for non-auth users

INC01588555

CHG00054389

Request Management

ServiceNow Production Changes for R:220120

ServiceNow R:220120 changes applied between 01-14-2022 and 01-20-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement ORBIT Phase 1 Cutover

N/A

CHG00053911

Request Management

Enhancement Modify 'SU - Student Quarantine or Isolation' workflow

TASK00306388

CHG00054033

Health Check

Enhancement Modify 'Positive' email notification for Student and non-Student

N/A

CHG00054051

Health Check

Enhancement Modify 'Request Data Owner Approval' workflow

TASK00307024

CHG00054143

Request Management

Enhancement Modify 'Positive' email notification for non-Student

N/A

CHG00054161

Health Check

Fix Missing Expenditure Type on 'Create SUHP Order Guide for New Client' form

INC01581418

CHG00054156

Request Management

ServiceNow Production Changes for R:220113

ServiceNow R:220113 changes applied between 01-07-2022 and 01-13-2022 included [0] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Project Assigned' email notification

TASK00298896

CHG00053805

PPM

Enhancement Modify 'Request Cardinal Protect' form

TASK00297216

CHG00053846

Request Management

Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification

TASK00302594

CHG00053863

Request Management

Enhancement Create multiple client and email scripts for Health Check

TASK00303024

CHG00053870

Health Check

Enhancement Modify 'Request Data Science Resources Consultation' email notification

TASK00302539

CHG00053872

Request Management

Enhancement Modify 'Request a Cloud Virtual Machine' form

TASK00303695

CHG00053874

Request Management

Enhancement Create 'Request AEM Training Website Access (SoM)' form

TASK00302619

CHG00053975

Request Management

Enhancement Modify 'SU-SOMBuilding' data table and workflow

TASK00296168

CHG00053977

Request Management

Enhancement Modify 90 day baseline for positive changes

N/A

CHG00053982

Health Check

Enhancement Modify 'SU - Student Quarantine or Isolation' workflow

TASK00305313

CHG00053987

Health Check

Enhancement Modify GSB Calendar API

TASK00263030

CHG00053999

Integration

Enhancement Modify 'Request Building Access Card' form

TASK00304605

CHG00054000

Request Management

Fix PTAE widget does not accept split PTAs on Asset Record

INC01580639 / INC01580673 / INC01580687

CHG00053992

Request Management / Asset Management

Patch Paris Patch 10a and 10b

N/A

CHG00053035

Core

ServiceNow Production Changes for R:220106

ServiceNow R:220106 changes applied between 12-17-2021 and 01-06-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Activate 'Restore Deleted Records' plugin

SR01015698

CHG00053595

Core

Enhancement Create 'Student UID' filter for Q/I dashboard

TASK00301386

CHG00053644

Health Check / Reporting

Enhancement Modify 'Create Group/Department Website on Stanford Sites' email notification

TASK00298680

CHG00053661

Request Management

Enhancement Modify 'Notice of Positive Test' email notification for Students

TASK00301982

CHG00053667

Health Check

Enhancement Create 'Student UID' filter for Catalog Tasks on Q/I dashboard 

TASK00302224

CHG00053696

Health Check / Reporting

Enhancement Modify mouse over help text on Change Request 'Withdraw' button

TASK00299174

CHG00053725

Change Management

Enhancement Modify 'Create Group/Department Website on Stanford Sites' form

TASK00278744

CHG00053726

Request Management

Enhancement Include SHC tests for Employee Compliance

N/A

CHG00053727

Health Check

Enhancement Modify 'Technical Assistance with Cardinal Print' form

TASK00276595

CHG00053728

Request Management

Enhancement Modify 'ET Windows Cloud Server Build Request - ET Internal Request' form

TASK00302485

CHG00053731

Request Management

Enhancement Create 'Get Help with iBudgets' form

TASK00298959

CHG00053737

Request Management

Enhancement Create 'COVID-19 Isolation Student Information' form

TASK00302590

CHG00053744

Health Check / Request Management

Fix Secure RITM/TASK tickets delete attachments after it is closed

INC01564183

CHG00053653

Request Management

Fix AB685 email is not triggered when 'Buildings visited' info is manually entered

INC01574992

CHG00053657

Health Check

December 2021

ServiceNow Production Changes for R:211216

ServiceNow R:211216 changes applied between 12-10-2021 and 12-16-2021 included [1] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Features ORBIT Project Go-Live

N/A

CHG00052879

Core

Enhancement Enable Booster appointment and location walk up

N/A

CHG00053238

Health Check

Enhancement Migrate ORBIT Pager Service dashboard from DEV2 to PRD

TASK00297089

CHG00053289

Reporting

Enhancement Remove 'Description' field from OOB Request Rejected notification

TASK00297969

CHG00053345

Request Management

Enhancement Modify 'Inquire about Student Milestones' form

TASK00297200

CHG00053350

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00297362

CHG00053354

Request Management

Enhancement Modify 'Create Group/Department Website..' form

TASK00296126

CHG00053360

Request Management

Enhancement Modify 'Request Event Admin Access to events.stanford.edu' form

TASK00297240

CHG00053369

Request Management

Enhancement Add Bharat Vaccine manufacturer

N/A

CHG00053473

Health Check

Fix 'Get Help' form displays blank page

INC01567749

CHG00053265

Portal / Incident Management

ServiceNow Production Changes for R:211209

ServiceNow R:211209 changes applied between 12-03-2021 and 12-09-2021 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Research Policy and Integrity & COI - General Requset' form

TASK00295242

CHG00053079

Request Management

Enhancement Modify 'Request Postdoc Data or a Report' form

TASK00294445

CHG00053111

Request Management

Enhancement Create 'Request Organizational Effectiveness Services and Support' form

TASK00284254

CHG00053175

Request Management

Enhancement Modify 'Request Instrument Training' form

TASK00295880

CHG00053186

Request Management

Enhancement Create 'Assistance with Migrating Data from University Box' form

TASK00294621

CHG00053187

Request Management

Enhancement Modify 'Cardinal Protect VDI' form

TASK00295694

CHG00053188

Request Management

Enhancement Create 'Request SoE IT Purchasing' form

TASK00284762

CHG00053189

Request Management

Enhancement Modify 'SU - DRA GSB DS Security' email notification

TASK00292174

CHG00053193

Request Management

Enhancement Create 'Authority Manager Request - Hospital STAR Access' form

TASK00293980

CHG00053199

Request Management

Enhancement Modify 'New AWS Service Request' form workflow

TASK00282509

CHG00053208

Request Management

Enhancement Modify HILA custom email notification

TASK00296802

CHG00053214

Request Management

Fix Excessive Notifications on Promoted Major Incident

INC01564543

CHG00053077

Major Incident

Fix Date variable field allows submission with text

INC01563234

CHG00053195

Request Management

ServiceNow Production Changes for R:211202

ServiceNow R:211202 changes applied between 11-19-2021 and 12-02-2021 included [0] New Features, [21] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Major Incident Problem' checkbox on Problem Record

TASK00287757

CHG00052704

Problem Management

Enhancement Disable custom notification and enable OOB notification

TASK00288683

CHG00052772

Request Management

Enhancement Modify 'Get EXRE/OOD/SAA Facilities Support' form

TASK00282941

CHG00052775

Request Management

Enhancement Modify 'Request Varsity Building Maitenance' form name

TASK00290793

CHG00052777

Request Management

Enhancement Modify custom HILA confirmation email notification

TASK00291158

CHG00052781

Request Management

Enhancement Modify custom GSB Media Services email notifications

TASK00217338

CHG00052792

Request Management

Enhancement Create 'Request DAPER Fleet Issues' form

TASK00287827

CHG00052803

Request Management

Enhancement Create 'Request for Endpoint Engineering and Development (EED)' form

TASK00286501

CHG00052845

Request Management

Enhancement Modify 'Request Ergonomics Services' form workflow

TASK00291377

CHG00052846

Request Management

Enhancement Create 'Report Barcode Printer Issues' form

TASK00287636

CHG00052870

Request Management

Enhancement Modify Points column on Story table

SR01012533

CHG00052871

AGILE

Enhancement Modify 'Request Data Owner Approval' form

TASK00291366

CHG00052886

Request Management

Enhancement Modify 'Request a Digital or Wet Signature' form

TASK00281757

CHG00052957

Request Management

Enhancement Modify 'Request Event Admin access to events.stanford.edu' form

TASK00288785

CHG00052959

Request Management

Enhancement Modify SoM Order Guide