November 2024
- ServiceNow Production Changes for R:241114
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ServiceNow R:241114 changes applied between 11-08-2024 and 11-14-2024 included [0] New Features, [15] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request UIT DPA General Support' form CHG00084905 Request Management
Enhancement Create 'UIT Problem PTASKS' dashboard CHG00084919 Reporting
Enhancement Modify the email notifications for new OCRO projects CHG00084975 PPM
Enhancement Enable auditing fields on asset table (Capturing Field Change in Activities) CHG00085001 SUHP
Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreement' forms CHG00085005 Request Management
Enhancement Add 'Activities' tab and audit 'Comments' field on PO tickets CHG00085006 SUHP
Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form CHG00085019 Request Management
Enhancement Modify 'Request Instrument Training' form CHG00085022 Request Management
Enhancement Modify 'Harassment Prevention Training Programs (SHARE Edu)' form CHG00085023 Request Management
Enhancement Make deactivated groups visible to normal ITIL role CHG00085049 Request Management
Enhancement Modify 'Get Assistance with WalkMe' form CHG00085050 Request Management
Enhancement Modify 'Get GSB Facilities & Hospitality Support' form CHG00085051 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00085125 Request Management
Enhancement Modify 'Request SoE CEE Shop Support' form CHG00085126 Request Management
Enhancement Modify 'Request SLAC Print Support and/or Toner' form CHG00085127 Request Management
- ServiceNow Production Changes for R:241107
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ServiceNow R:241107 changes applied between 11-01-24 and 11-07-24 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty Program' form CHG00084813 Request Management
Enhancement Create 'Reserve Clark Center Room' form CHG00084814 Request Management
Enhancement Modify 'Request Technical Assistance with Cardinal Print' form CHG00084815 Request Management
Enhancement Modify 'Request SRWC Event Resources' form CHG00084816 Request Management
Enhancement Disable all On-call schedule email notifications CHG00084858 Call Management Enhancement Modify 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms CHG00084862 Request Management
Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms CHG00084863 Request Management
Enhancement Modify Project Status Homepage CHG00084898 PPM
Enhancement Modify 'Add Paging Service' form CHG00084900 Request Management
October 2024
- ServiceNow Production Changes for R:241031
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ServiceNow R:241031 changes applied between 10-24-24 and 10-31-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Card Service' form CHG00084679 Request Management
Enhancement Modify 'Change or Cancel Smartsheet Service' form CHG00084677 Request Management
Enhancement Redirect financial services forms CHG00084675 Request Management
Enhancement Modify 'Soe CEE Shop - General Request' form CHG00084674 Request Management
Enhancement Create 'Get Help & Provide Feedback on ExRe SAA AI' form CHG00084673 Request Management Enhancement Update Information Technology Contact Us page CHG00084592 Service portal
Enhancement Modify 'Request Data Owner Approval' CHG00084590 Request Management
Enhancement Modify 'Get Assistance with Supplier/Payee' form CHG00084589 Request Management
Enhancement Modify 'Set up a New Freezer Sensor or Request Access to SmartSense' form CHG00084588 Request Management
Enhancement Modify 'Get Assistance with Buying and Paying' form CHG00084587 Request Management
Enhancement Update SoM Walk up locations N/A
CHG00084446 Request Management
Fix Fix ITI SLA P3 - P4 schedule CHG00084638 Service Level Agreement
- ServiceNow Production Changes for R:241024
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ServiceNow R:241024 changes applied between 10-18-2024 and 10-24-2024 included [0] New Features, [11] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Enable the 'Save Bundle' feature on the ServiceNow portal N/A
CHG00083754 Portal
Patch ServiceNow Vancouver Patch N/A
CHG00083897 ServiceNow
Enhancement Modify 'Adjust Voice Services' form CHG00084368 Request Management
Enhancement Modify 'Request Support from The Tech Desk' form CHG00084375 Request Management
Enhancement Modify 'Add or Modify Access to Storyblok' form CHG00084376 Request Management
Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project submission' form CHG00084378 SUHP
Enhancement Modify 'Giving to Stanford IA' email inbound action CHG00084444 Incident Management
Enhancement Create 'Submit an Inquiry to the SAS User Experience & Design Strategy team' form CHG00084468 Request Management
Enhancement Create 'Request Projects/Operations Hand-Off' form CHG00084477 Request Management
Enhancement Create 'Request Enhancement of the Course Research / Course Registration System' form CHG00084478 Request Management
Enhancement Modify ORBIT API URLs CHG00084484 ORBIT
Enhancement Modify 'Request LKSC - ILC Assistance' form CHG00084377 Request Management
Fix Change Request entry, switching from Type Normal to Expedited is impacted CHG00084327 Request Management
Fix Incidents can bypass 'Resolved' state and going straight to 'Closed' CHG00084373 Incident Management
Fix Script Error under opened for field when creating new Interaction in SNOW CHG00084387 Request Management
- ServiceNow Production Changes for R:241017
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ServiceNow R:241017 changes applied between 10-11-2024 and 10-17-2024 included [0] New Features, [19] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify RITM/TASK and SR tickets to display VIP users CHG00083861 Request Management
Enhancement Modify 'Request for Classroom Support' form CHG00084041 Request Management
Enhancement Modify 'Inquire about Medical Billing Statement' form CHG00084074 Request Management
Enhancement Modify 'Submit SGG Project' form CHG00084109 Request Management
Enhancement Modify 'Get Assistance with a Rental Car Direct Billing Account' form CHG00084127 Request Management
Enhancement Modify SUHP computer workflow CHG00084144 SUHP
Enhancement Modify INC routing for VPUE, LBRE, EH&S CHG00084145 Incident Management
Enhancement Create 'Get Assistance with Financial Close (Month-End Close and Year-End Close)' form CHG00084146 Request Management
Enhancement Modify 'Get GSB Facilities & Hospitality Support' form CHG00084147 Request Management
Enhancement Modify 'Get Help with My Academic Path (MAP)' form CHG00084148 Request Management
Enhancement Modify 'Report Out Month 1, 2, and 3' reports on OCRO Project Dashboards CHG00084192 Request Management
Enhancement Modify 'Reported by' field for users past tickets CHG00084207 Request Management
Enhancement Create email inbound action for Clark Center Room Reservations CHG00084216 Request Management
Enhancement Modify ClarkPoster email inbound action CHG00084218 Request Management
Enhancement Modify 'SoM Computer Request' form CHG00084235 Request Management
Enhancement Create 'Set up a new freezer sensor or request access to SmartSense' form CHG00084245 Request Management
Enhancement Modify 'Claim Missing, Unidentified Funds or Branch Deposits' form CHG00084249 Request Management
Enhancement Modify 'Get Help with CPB' form CHG00084250 Request Management
Enhancement Modify 'Confirm Insurance Information Uploaded' form CHG00084251 Request Management
- ServiceNow Production Changes for R:241010
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ServiceNow R:241010 changes applied between 10-04-2024 and 10-10-2024 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Upcoming CT Changes This Week' report CHG00083846 Reporting
Enhancement Create Data Fix script to close open TASKs on closed REQs CHG00083867 Request Management
Enhancement Modify 'Add or Modify Access to Storyblok' form CHG00083900 Request Management
Enhancement Modify 'Get help with Stanford Alumni Groups' form CHG00083901 Request Management
Enhancement Modify 'De-Stanfordize Computer (SoM)' form CHG00083902 Request Management
Enhancement Modify 'Inquire about Vaden Finance and Medical Billing' form CHG00083903 Request Management
Enhancement Modify 'Get Assistance with Financial Transactions' form CHG00083954 Request Management
Enhancement Modify 'Request Instrument Training' form CHG00083969 Request Management
Enhancement Modify 'Get Assistance with Facility Issues or Requests' form CHG00083997 Request Management
Enhancement Modify 'Request with Administrative Support for FMS' form CHG00083998 Request Management
Fix SUHP workflow is not assigning tickets to the correct assignment group CHG00083914 SUHP
- ServiceNow Production Changes for R:241003
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ServiceNow R:241003 changes applied between 09-27-2024 and 10-03-2024 included [0] New Features, [12] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Create website on Stanford Sites' email notifications CHG00083608 Request Management
Enhancement Modify 'De-Standordize computer (SoM)' form CHG00083689 Request Management
Enhancement Modify 'Involuntary Leave of Absense (ILOA)' form CHG00083690 Request Management
Enhancement Modify 'Oak Storage Service' rates CHG00083749 Request Management
Enhancement Modify 'Request LBRE Finance P2P Services' form CHG00083751 Request Management
Enhancement Modify 'University Privacy Office' form CHG00083785 Request Management
Enhancement Create 'Upload Private Insurance' form CHG00083786 Request Management
Enhancement Modify 'Request a Lenel Account' form CHG00083787 Request Management
Enhancement Modify 'Add, Modify, or Retire a Service in ServiceNow' form CHG00083788 Request Management
Enhancement Modify 'Add Paging Service' rates CHG00083789 Request Management
Enhancement Modify 'Add VDI Service' rates CHG00083790 Request Management
Enhancement Remove duplicate consumable models CHG00083796 Asset Management
September 2024
- ServiceNow Production Changes for R:240926
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ServiceNow R:240926 changes applied between 08-30-2024 and 09-26-2024 included [0] New Features, [32] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add labels to the GCP and Nero form N/A
CHG00082994 Request Management
Enhancement Modify SSC Live Chat existing notification to not be sent during off-hours CHG00083043 Request Management
Enhancement Modify existing inbound action to apply date to created SR CHG00083046 Request Management
Enhancement Add new inbound action to create Incidents for Clark poster CHG00083130 Request Management
Enhancement Migrate Google Workspace Optimization (GWO) to PRD N/A
CHG00083143 GWO
Enhancement Create 'Inquire about Vaden Finance and Medical Billing' form CHG00083302 Request Management
Enhancement Modify 'Add, Modify, or Delete User Access to Merchant Account' form CHG00083358 Request Management
Enhancement Modify 'Request Cardinal Flex Workspace Reservations' form CHG00083359 Request Management
Enhancement Modify 'Add Business Agreements Service' form CHG00083399 Request Management
Enhancement Close all open SNOW tickets based on a report without notifying CHG00083406 Request Management
Enhancement Modify 'Request LBRE Finance P2P Services' form CHG00083417 Request Management
Enhancement Create 'Request a Video Account' form CHG00083418 Request Management
Enhancement Remove time tracking message pop up after resolving incidents CHG00083426 Incident Management
Enhancement Modify 'Consult with AV Technology (SoM)' form CHG00083447 Request Management
Enhancement Create 'Request Department Billing' form CHG00083448 Request Management
Enhancement Create 'Request Howard Hughes Medical Institution (HHMI) Courtesy Card' form CHG00083450 Request Management
Enhancement Modify 'Request Graduate Student/Staff Support' form CHG00083452 Request Management
Enhancement Create 'Get Assistance with My Retiree Benefits' form CHG00083453 Request Management
Enhancement Modify 'Request alumni email address alias' form CHG00083454 Request Management
Enhancement Modify 'Get Assistance with Daily Gift Mail' form CHG00083455 Request Management
Enhancement Modify 'Request a New Resource Calendar' form CHG00083456 Request Management
Enhancement Modify 'Request to Update Ways Designation' form CHG00083457 Request Management
Enhancement Modify 'Request Interdepartmental Mail (ID Mail) and Mail Codes Assistance' form CHG00083459 Request Management
Enhancement Update ServiceNow tickets submitted by Stephen Han from old SUNet 'sshan' to new SUNet 'shan8' CHG00083461 Reporting
Enhancement Update fulfillment group on all product models to 'UIT SUHP' CHG00083462 SUHP
Enhancement Modify 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms CHG00083526 Request Management
Enhancement Modify 'Add Point-to-point Circuits Service' form CHG00083558 Request Management
Enhancement Modify 'Add Fiber Circuits Service' form CHG00083563 Request Management
Enhancement Modify 'Get Help with CPB' form CHG00083564 Request Management
Enhancement Create 'Request ExRe SAA Pay System Support' form CHG00083565 Request Management
Enhancement Modify 'Request to Update Ways Designation' form CHG00083566 Request Management
Enhancement Modify 'Add Business Agreements Service' form CHG00083568 Request Management
Fix SSC chat bubble still sending chats when not displaying on screen CHG00083040 Incident Management
Fix Service Portal does not show an error message when viewing a form that is not available to the user CHG00083398 Portal
Fix Blank space issue noted in between Category blocks on Service Portal forms CHG00083458 Portal
Patch Apply security updates for Knowledge Bases CHG00082839 Platform / Knowledge Management
August 2024
- ServiceNow Production Changes for R:240829
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ServiceNow R:240829 changes applied between 08-23-2024 and 08-29-2024 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'How can we help you?' incident form CHG00082623 Request Management
Enhancement Modify workflow for 'Add CrashPlan Service' and 'Change or Cancel CrashPlan Service' forms CHG00082625 Request Management
Enhancement Modify 'Add Card Service' and 'Change or Cancel Card Service' forms CHG00082626 Request Management
Enhancement Modify ORBIT forms to send rejection email when the approval is rejected CHG00082680 Request Management
Enhancement Create 'Assist with MEP Clerkships' form CHG00082684 Request Management
Enhancement Modify 'Get Assistance with Daily Gift Mail' form CHG00082685 Request Management
Enhancement Modify 'Assist with Admitted Graduate Student Documentation' form CHG00082686 Request Management
Enhancement Reactivate and rename 'Contingency Support Request' to 'Request Contingency Support' form CHG00082687 Request Management
Fix Two confirmation emails being sent out for Guest submitted incidents CHG00082660 Incident Management
- ServiceNow Production Changes for R:240822
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ServiceNow R:240822 changes applied between 08-16-24 and 08-22-24 included [0] New Features, [8] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Purchase a Parking Permit' form CHG00082548 Request Management
Enhancement Modify 'Request Outbound Dialing' form CHG00082547 Request Management
Enhancement Modify Notify impacted business unit behavior on Outage form CHG00082523 Major Incident Management
Enhancement Prevent duplicate Support Request creation for Cert Alerts CHG00082485 Request Management
Enhancement Modify 'SOM Computer Request' form CHG00082453 Request Management
Enhancement Create 'Request Assistance with Stanford AI Playground' form CHG00082447 Request Management
Enhancement Modify 'Request Graduate Admissions Support' form CHG00082446 Request Management
Enhancement Create 'Request Cardinal Cloud GitHub' form CHG00082429 Request Management
- ServiceNow Production Changes for R:240815
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ServiceNow R:240815 changes applied between 08-09-2024 and 08-15-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update OOD SOW: Modify 'VIP Active Support Requests' report CHG00082211 Service Operations Workspace
Enhancement Modify 'Request Non-Degree Admissions Support' form CHG00082233 Request Management
Enhancement Modify 'Request SLAC Print Support and/or Toner' form CHG00082252 Request Management
Enhancement Modify 'Get Help with Graduate Financial Support (GFS)' form CHG00082253 Request Management
Enhancement Modify 'IT Contact Us' page for SOM CHG00082307 Portal
Enhancement Modify 'Add Card Service' and 'Change or Cancel Card Service' forms CHG00082328 Request Management
Enhancement Modify 'UIT CRC Research Lab Support' form CHG00082329 Request Management
Enhancement Close SUHP tickets open when all TASKs are complete CHG00082243 Request Management
Enhancement Remove duplicate consumable models CHG00082327 Asset Management
Fix Nero project name not auto-generating on tickets submitted for 'Request a Nero Google Cloud Platform (GCP) Project' form CHG00082240 Request Management
- ServiceNow Production Changes for R:240808
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ServiceNow R:240808 changes applied between 08-02-2024 and 08-08-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update OOD SOW: Modify 'My Assigned Tickets' report CHG00082033 Service Operations Workspace
Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms CHG00082038 Request Management
Enhancement Modify 'Inquire about Transfer Credit' form CHG00082040 Request Management
Enhancement Create 'Request Transfer Credit for Coursework Pre-Approved in the Database' form CHG00082041 Request Management
Enhancement Modify 'Request Housing and Dispatching Services' form CHG00082042 Request Management
Enhancement Update OOD SOW: Modify 'VIP Active Support Requests' report CHG00082059 Service Operations Workspace
Enhancement Update OOD SOW: Modify 'Interactions Today' report CHG00082060 Service Operations Workspace
Enhancement Update OOD SOW: Add 'T1 - OPEN TICKETS BY AGE PER PERSON' report CHG00082068 Service Operations Workspace
Enhancement Increase maximum entries for activity log to 300 CHG00082069 Request Management
Fix Error when accessing KB articles from the portal search results CHG00082067 Portal
- ServiceNow Production Changes for R:240801
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ServiceNow R:240801 changes applied between 07-26-24 and 08-01-24 included [0] New Features, [6] Enhancement(s), [0] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Patch ServiceNow Patching July 2024 N/A
CHG00080810 Platform
Enhancement Modify 'Request Housing and Dispatching Services' form CHG00081610 Request Management
Enhancement Delete Copper Pair duplicate model CHG00081749 Request Management
Enhancement Modify 'Ask for SoE Dean's Office General Admin Support' form CHG00081750 Request Management
Enhancement Modify 'Request Assistance with My Academic Path' form CHG00081751 Request Management
Enhancement Modify Email for Sponsored Stanford Google Workspace ID CHG00081793 Request Management
Enhancement Create FMS inbound action CHG00081799 Request Management
July 2024
- ServiceNow Production Changes for R:240725
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ServiceNow R:240725 changes applied between 07-19-2024 and 07-25-2024 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Voice TDM & VOIP Services' and 'Change or Cancel Voice TDM & VOIP Services' forms CHG00081430 Request Management
Enhancement Modify 'Request Exec Ed Operations, Technology, and Finance Assistance' form CHG00081449 Request Management
Enhancement Create 'Request Housing and Dispatching Services' form CHG00081488 Request Management
Enhancement Create 'Register For Stanford DisGo' form CHG00081537 Request Management
Enhancement Modify 'Add Bulk Assets' form CHG00081538 Request Management
Enhancement Create 'Get Assistance with Daily Gift Mail' form CHG00081540 Request Management
Enhancement Modify 'Reimburse Travel Expenses' form CHG00081609 Request Management
Fix Modify 'Details' tab in SOW CHG00081394 Service Operations Workspace
Enhancement Removing consumable model validation testing CHG00081534 Request Management
Fix Delete 'Conv Fee' duplicate model CHG00081608 Request Management
Fix 'Requestor information' section displaying wrong information CHG00081533 Request Management
- ServiceNow Production Changes for R:240718
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ServiceNow R:240718 changes applied between 07-12-2024 and 07-18-2024 included [0] New Features, [22] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Remove existing inbound action for Grad Admissions CHG00081167 Request Management
Enhancement Modify 'Add Voice TDM & VOIP Services' form CHG00081213 Request Management
Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' form CHG00081215 Request Management
Enhancement Update in Flow for "Request a Stanford Google Workspace ID for Base (Free) Sponsored SUNet IDs" form CHG00081222 Request Management
Enhancement Modify 'High Raina Involvement' tableau report to make Priority into Customizable field CHG00081245 Reporting
Enhancement Modify 'Get MCD Operations & Facilities Support' form CHG00081260 Request Management
Enhancement Update in SUHP Notification URL CHG00081264 SUHP
Enhancement Update in Hospital Employee Portal CHG00081265 Portal
Enhancement Remove Live Feed table from search results CHG00081284 Core
Enhancement GSB Exec Ed ServiceNow onboarding CHG00081302 Request Management
Enhancement Create 'Submit an Inquiry to the Office of the University Registrar' form CHG00081307 Request Management
Enhancement Update the 'Outage' form to show the Business Unit similarly to the INC form CHG00081308 Request Management
Enhancement Modify 'Request Client Technology Solutions & Consulting Services' form CHG00081319 Request Management
Enhancement Update in 'Student Services & Academics' Portal CHG00081326 Portal
Enhancement Modify 'Add Networking Service' form CHG00081327 Request Management
Enhancement Update SUHP workflow to show automated asset updates by "system" N/A
CHG00081365 SUHP
Enhancement Modify 'Request Technical Assistance with Cardinal Print' form CHG00081367 Request Management
Enhancement Modify 'Order or Change Mobile Device/Desk Phone' form CHG00081368 Request Management
Enhancement Create 'Request Cardinal Print Paper, Toner, and/or Staples' form CHG00081369 Request Management
Enhancement Create 'Request SAS Support (Vaden Insurance Staff only)' form CHG00081370 Request Management
Enhancement Modify 'Add Wiring & Construction Service' and 'Change or Cancel Wiring & Construction Service' forms CHG00081372 Request Management
Enhancement Remove the chat bubble on portal outside of the chat window for Student Services N/A
CHG00081378 Portal
Fix 'Oak Storage Service' form sending automated cancellation emails to users who didn't request service cancellation CHG00081261 Request Management
- ServiceNow Production Changes for R:240711
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ServiceNow R:240711 changes applied between 07-05-24 and 07-11-24 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Room Support Service' form CHG00081104 Request Management
Enhancement Create 'Get Assistance with Capital Plan' form CHG00081101 Request Management
Enhancement Modify 'Release Hold on an Invoice' form CHG00081099 Request Management
Enhancement Modify 'Request SRWC Event Resources' form CHG00081098 Request Management
Enhancement Add Requestor Information to 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms CHG00081054 Request Management
Enhancement Add new stockroom SRWC - Cardinal - C217 CHG00081002 SUHP
Enhancement Modify Interactions Today report CHG00080935 Service Operations Workspace
Enhancement Modify 'Add Mobile Service' workflow CHG00080929 Request Management
Enhancement Move Item Code logic to workflow for 'Add Voice or Telephone Service' form CHG00080928 Request Management
Enhancement Modify 'Request for Matlab Network Institution License' form CHG00080927 Request Management
Enhancement Modify 'Request Goods from VM&C' form CHG00080926 Request Management
Enhancement Modify 'Inquire about Medical Billing Statement' form CHG00080903 Request Management
Enhancement Create and deactivate SoM Computer models for 'SoM Computer Request' order guide CHG00080874 Request Management
Fix Warning message displayed after submitting the 'How Can We Help You?' form CHG00081012 Service Portal
- ServiceNow Production Changes for R:240704
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ServiceNow R:240704 changes applied between 06-27-2024 and 07-04-2024 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Draft' function on Request forms N/A
CHG00080508 Portal / Request Management
Enhancement Restore Configuration menu for ITIL users on Fulfiller view CHG00080692 Core
Enhancement Modify 'Change or Cancel Smartsheet' form CHG00080695 Request Management
Enhancement Modify 'Take Quiz' DMCA notification CHG00080741 Request Management
Enhancement Modify order of 'Details' tab on SOW CHG00080748 Service Operations Workspace
Enhancement Categorize email notifications preferences CHG00080764 Core
Enhancement Back out changes to 'Details' tab on SOW CHG00080860 Service Operations Workspace
June 2024
- ServiceNow Production Changes for R:240627
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ServiceNow R:240627 changes applied between 06-21-24 and 06-27-24 included [0] New Features, [15] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request SRWC Health & Safety Services' form CHG00080368 Request Management
Enhancement Move 'Opened for' field on interaction form CHG00080384 Request Management
Enhancement Modify 'SOM Computer Request' form CHG00080480 Request Management
Enhancement Create 'Purchase a Parking Permit' form CHG00080522 Request Management
Enhancement Modify 'Request SRWC Water Point Services' form CHG00080523 Request Management
Enhancement Modify 'Request SRWC Facilities Support' form CHG00080524 Request Management
Enhancement Modify 'Work notes' field in dark mode theme CHG00080528 Core
Enhancement Stop 'Notification type' field from clearing on outage form CHG00080531 Request Management
Enhancement Modify 'ET Offboarding Process' workflow CHG00080629 Request Management
Enhancement Add item code for 'Add Video Conference Service' and 'Change or Cancel Video Conference Service' forms CHG00080630 Request Management
Enhancement Create 'Request Interdepartmental Mail (ID Mail) and Mail Codes Assistance' form CHG00080631 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00080632 Request Management
Enhancement Modify 'Request a New GSB Computer' workflow CHG00080634 Request Management
Enhancement Process data fix for Service Key 4 to 'Red Phone' on assets CHG00080643 Asset Management
Enhancement Create validation for manual asset numbers on ORBIT form CHG00080641 Request Management
Fix Unable to post 'Work notes' within auto: Task CHG00080633 Request Management
- ServiceNow Production Changes for R:240620
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ServiceNow R:240620 changes applied between 06-07-24 and 06-20-24 included [0] New Features, [28] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add item codes to 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms CHG00080372 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00080371 Request Management
Enhancement Create 'Request SRWC Mail & Packages Services' form CHG00080370 Request Management
Enhancement Remove item code from 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms CHG00080369 Request Management
Enhancement Modify 'Book Travel with TCard' form CHG00080367 Request Management
Enhancement Create 'Inquire about VA Student Support' form CHG00080366 Request Management
Enhancement Make 'Opened for' mandatory on Interaction form CHG00080365 Interaction Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00080364 Request Management
Enhancement Modify 'Request Technical Operations Support & Repair' form CHG00080343 Request Management
Enhancement Add item code for 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms CHG00080342 Request Management
Enhancement Modify 'Get GSB Facilities & Hospitality Support' form CHG00080341 Request Management
Enhancement Modify 'ET Offboarding Process' workflow CHG00080339 Request Management
Enhancement Modify 'Add CRC Service' workflow CHG00080337 Request Management
Enhancement Modify 'Change or Cancel Voice Service' form CHG00080336 Request Management
Enhancement Add item code for 'Add Voice TDM & VOIP Services' and 'Change or Cancel Voice TDM & VOIP Services' forms CHG00080334 Request Management
Enhancement Update UIT Project Dashboard portal page N/A
CHG00080333 Portal
Enhancement Create 'Google Workspace ID for base SUNet IDs via WG-API' form CHG00080314 Request Management
Enhancement Modify PIR field on Change Request form CHG00080313 Change Management
Enhancement Modify 'Report an Ethics or Compliance Concern' link CHG00080311 Portal
Enhancement Modify 'Void and Do not Reissue' form CHG00080310 Request Management
Enhancement Modify 'SOM Computer Request' form CHG00080309 Request Management
Enhancement Stop sending notification when someone initiates chat outside of chat time window CHG00080293 Agent Chat
Enhancement Modify 'UIT Data Center - Device Install Request' workflow CHG00080281 Request Management
Enhancement Modify OCRO Project Email Notification Recipients CHG00080280 PPM
Enhancement Modify UIT Service Desk Landing Page CHG00080256 Service Operations Workspace
Enhancement Modify report on UIT Service Desk Landing Page CHG00080197 Service Operations Workspace
Enhancement Modify Status Report redirect URL CHG00080162 PPM
Enhancement Remove Activity clause from 'ADD Voice TDM & VOIP Services' aform CHG00080379 Request Management
Fix 'Build a Meeting Room' forms available to the Public CHG00080198 Request Management
Fix Escalate button reopens Closed Incidents CHG00080196 Incident Management
- ServiceNow Production Changes for R:240606
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ServiceNow R:240606 changes applied between 05-31-2024 and 06-06-2024 included [0] New Features, [31] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty Program' workflow CHG00079726 Request Management
Enhancement Create 'Request Support for Commencement 2024' form CHG00079607 Request Management
Enhancement Create 'Request a ThankView Portal Account and/or Support' form CHG00079841 Request Management
Enhancement Modify 'Oak Storage Service' notification CHG00079844 Request Management
Enhancement Modify 'Order Catering' form CHG00079852 Request Management
Enhancement Modify 'Request a Purchase with a PCard' form CHG00079854 Request Management
Enhancement Modify 'Order Business Cards' form CHG00079855 Request Management
Enhancement Modify 'Request Assistance with Event Planning' form CHG00079856 Request Management
Enhancement Modify 'Schedule Interviews' form CHG00079857 Request Management
Enhancement Create 'SOW Agent Chat' templates CHG00079868 Service Operations Workspace
Enhancement Modify SUHP 'Asset Cost' update N/A
CHG00079878 Request Management
Enhancement Modify 'Request Mobile Phone' form CHG00079886 Request Management
Enhancement Modify 'My tickets' search bar in Service Portal CHG00079888 Portal
Enhancement Modify 'sc_cat_item report acl' CHG00079895 Reporting
Enhancement Modify 'Request UIT DPA General Support' form CHG00079930 Request Management
Enhancement Add 'Close notes' to Service Portal CHG00079941 Portal
Enhancement Modify 'Request a *.stanford.edu domain name on domains.stanford.edu web hosting platform' form notification CHG00079946 Request Management
Enhancement Modify 'Student Services Center' SOW dashboard CHG00079949 Service Operations Workspace
Enhancement Modify 'Request a New Camera' form CHG00079953 Request Management
Enhancement Modify 'Inquire about External Test Credit on Academic Record' form CHG00079968 Request Management
Enhancement Create 'Transferring to Alumni' SOW template CHG00079979 Service Operations Workspace
Enhancement Create 'Transferring to SSC' SOW template CHG00079980 Service Operations Workspace
Enhancement Create 'Card Services' SOW template CHG00079982 Service Operations Workspace
Enhancement Create 'Data collection' SOW template CHG00079984 Service Operations Workspace
Enhancement Create 'Anything else?' SOW template CHG00079986 Service Operations Workspace
Enhancement Create 'Closing statement' SOW template CHG00079987 Service Operations Workspace
Enhancement Create 'Call in to verify' SOW template CHG00079990 Service Operations Workspace
Enhancement Modify 'Add SU Hardware Program Service' & 'Change or Cancel SU Hardware Program Service' form CHG00080010 Request Management
Enhancement ORBIT template and variable set updates N/A
CHG00080012 Request Management
Enhancement Modify 'Add Research Computing Service' & 'Change or Cancel Research Computing Service' forms CHG00080023 Request Management
Enhancement Modify 'Create or Modify a Purchase Order (PO)' form CHG00080038 Request Management
Fix 'UIT Refresh' notification has a link to the DEV order guide CHG00079961 Request Management
Fix Guest or not logged in user prompted to login each time they are switching domains CHG00080001 Portal
Fix Variables not clearing on submitted tickets on 'Request LBRE Purchasing Services' form CHG00080006 Request Management
May 2024
- ServiceNow Production Changes for R:240530
-
ServiceNow R:240530 changes applied between 05-24-2024 and 05-30-2024 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'New Vanity URL Subdomain Request' form CHG00079530 Request Management
Enhancement Modify webservice workflow when performing bulk asset attribute updates CHG00079607 Asset Management
Enhancement Modify real time material sync standard validation for bulk material/consumable updates CHG00079614 Asset Management
Enhancement Modify view 'Variables' on RITM level CHG00079662 Request Management
Enhancement Copy 'Close notes' to 'Work notes' on Incident record CHG00079663 Incident Management
Enhancement Modify 'Request SLAC Print Support and/or Toner' form CHG00079714 Request Management
Enhancement Create 'Request a General Expense Reimbursement (SoE)' form CHG00079715 Request Management
Enhancement Modify 'Bill Start Date' logic on ORBIT forms CHG00079718 Request Management
Enhancement Modify 'Add Voice or Telephone Service' form CHG00079720 Request Management
Enhancement Create 'Check-out PCard' form CHG00079737 Request Management
Enhancement Create 'Request an iProcurement Order' form CHG00079738 Request Management
Fix New Nero project creation is failing because project name is too long CHG00079667 Request Management
Fix Old 'No asset found' error message displaying on Portal CHG00079713 Portal
- ServiceNow Production Changes for R:240523
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ServiceNow R:240523 changes applied between 05-17-24 and 05-23-24 included [0] New Features, [10] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Submit Approved Travel Medical Accommodations for Faculty, Staff, and Students' form CHG00079517 Request Management
Enhancement Modify On Hold Task behavior CHG00079419 Request Management
Enhancement Modify Copy Incident behavior for Reported by/for user CHG00079409 Service Operations Workspace
Enhancement Add Survey Response field on Requested Item CHG00079385 Service Operations Workspace
Enhancement Create ORBIT Voice Service Dashboard N/A
CHG00079365 Reporting
Enhancement Modify ticket search behavior in the portal CHG00079361 Portal
Enhancement Create 'Request Expense Requests System Additional Approvers Authority' form CHG00079360 Request Management
Enhancement Modify 'Add or Modify Access to Storyblok' form CHG00079359 Request Management
Enhancement Modify time reporting dashboard CHG00079309 Reporting
Enhancement Modify 'Request Vendor Management Help' form CHG00079276 Request Management
Fix In SOW certain tabs will get stuck or frozen on Details CHG00079512 Service Operations Workspace
Fix TASK additional comments not copying to RITM CHG00079511 Service Operations Workspace
Fix Duplicate Interaction records CHG00079369 Service Operations Workspace
Fix Missing variable fields on Change or Cancel Mobile Service form CHG00079358 Request Management
- ServiceNow Production Changes for R:240516
-
ServiceNow R:240516 changes applied between 05-09-24 and 05-16-24 included [0] New Features, [8] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty Program' workflow CHG00079094 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00079147 Request Management
Enhancement Create 'Request Student Data Access' form CHG00079227 Request Management
Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form CHG00079235 Request Management
Enhancement Modify 'Reserve Meeting and Event Spaces' form CHG00079237 Request Management
Enhancement Create 'Request CAM Building Audio/Video Meeting Support' form CHG00079257 Request Management
Enhancement Create 'Get Help with Zoom for Government' form CHG00079258 Request Management
Enhancement Modify 'Request Facilities Engineering Billing' workflow CHG00079259 Request Management
Fix SOW shared templates no longer visible to assignment group members CHG00079222 Service Operations Workspace
Fix PPM New Resource Plan does not fill in Task number automatically CHG00079239 PPM
- ServiceNow Production Changes for R:240509
-
ServiceNow R:240509 changes applied between 05-02-24 and 05-09-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Change or Cancel Mobile Service' form CHG00078751 Request Management
Enhancement Modify SOW 'Tasks That Require My Attention' report CHG00078783 Service Operations Workspace
Enhancement Modify UIT SOW landing page 'Announcements' widget CHG00078806 Service Operations Workspace
Enhancement Create 'Change or Cancel Smartsheet Service' form CHG00078859 Request Management
Enhancement Orbit Group 9 Voice Migration N/A
CHG00078864 Request Management
Enhancement Update error message when asset is not found on ORBIT internal forms CHG00078890 Request Management
Enhancement Create 'Reserve a Radiology Department Golf Cart' form CHG00078903 Request Management
Enhancement Default 'Assignment group' to blank when INC is created from Interaction CHG00078935 Service Operations Workspace
Enhancement Modify UIT Service Desk Agent Chat greeting after agent joins chat CHG00078986 Service Operations Workspace
Enhancement Move 'Create Request' button in SOW on new interaction record CHG00079000 Service Operations Workspace
Fix SUHP Workflow trigger causing duplicate workflow CHG00078923 Request Management
- ServiceNow Production Changes for R:240502
-
ServiceNow R:240502 changes applied between 04-25-24 and 05-02-24 included [0] New Features, [13] Enhancement(s), [5] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Vendor Management Help' form CHG00078770 Request Management
Enhancement Update Facilities Contact page CHG00078766 Service Portal
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00078753 Request Management
Enhancement Create inbound email integration for Office of the Treasurer CHG00078719 Request Management
Enhancement Update Pending SUHP Approvals job CHG00078713 Integration
Enhancement Interaction description to work note CHG00078671 Service Operations Workspace
Enhancement Modify 'Request New GSB Tablet' notification CHG00078663 Request Management
Enhancement Create 'Request UIT DPA General Support' form CHG00078660 Request Management
Enhancement Modify SoM Order guide model descriptions CHG00078658 Request Management
Enhancement Create 'Request UIT Asset Lifecycle Management Support' form CHG00078643 Request Management
Enhancement Modify Manager dashboard report CHG00078620 Reporting
Enhancement Modify 'Get Assistance with Labor Schedules and Labor Distribution Adjustments' form CHG00078440 Request Management
Enhancement Modify 'Get Assistance with the Faculty Financial Inquiry Tool (FFIT)' form CHG00078438 Request Management
Enhancement Vancouver Upgrade N/A
CHG00078013 Platform
Fix End date for "Get Onboarding or Offboarding Help" clearing value CHG00078674 Request Management
Fix Create Request option missing from Incident menu CHG00078664 Incident Management
Fix Metric instance report no longer working CHG00078662 Reporting
Fix UIT Service Desk landing page reports not showing proper filters CHG00078661 Service Operations Workspace
Fix Portal timesheet shows error message CHG00078611 Service Portal
April 2024
- ServiceNow Production Changes for R:240425
-
ServiceNow R:240425 changes applied between 04-19-2024 and 04-25-2024 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request LBRE Purchasing Services' form CHG00078398 Request Management
Enhancement Create 'Request User Access for WorkTango Survey Platform (Cardinal Pulse)' form CHG00078400 Request Management
Enhancement Modify Knowledge Article system property to allow external videos to play CHG00078410 Knowledge Management
Enhancement Create 'Request Cardinal Pay Support' form CHG00078425 Request Management
Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form CHG00078470 Request Management
Enhancement Implement Time Tracking for IT Infrastructure N/A
CHG00078474 Core
Enhancement Modify Knowledge Article retirement notifications CHG00078495 Knowledge Management
Enhancement Modify 'Request Special Staff Access to Alumni-Only Offerings' form CHG00078424 Request Management
Enhancement Create 'Request R&DE VM&C' form CHG00078522 Request Management
- ServiceNow Production Changes for R:240418
-
ServiceNow R:240418 changes applied between 04-12-2024 and 04-18-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'AV Campus Project (UIT Only)' form CHG00078154 Request Management
Enhancement Modify 'Request for Endpoint Engineering and Development (EED)' form CHG00078155 Request Management
Enhancement Modify 'Report Accessibility Issues' portal link CHG00078168 Portal Management
Enhancement Create Homepage Deprecation report CHG00078200 Reporting
Enhancement Modify 'New AWS Service Request' form CHG00078203 Request Management
Enhancement Create 'Request Application Security Support' form CHG00078204 Request Management
Enhancement Modify 'Get Assistance with Post Grads or Corral (Intranet) Site' form CHG00078205 Request Management
Enhancement Modify 'Inquire About Student Reporting' form CHG00078298 Request Management
Enhancement Modify Homepage Deprecation report CHG00078299 Reporting
Fix Values come in blank on 'Add Card Service' form CHG00078171 Request Management
- ServiceNow Production Changes for R:240411
-
ServiceNow R:240411 changes applied between 04-05-2024 and 04-11-2024 included [0] New Features, [6] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Submit Feedback about the Navigator' form CHG00077920 Request Management
Enhancement Modify 'Request a Food Truck' workflow CHG00078041 Request Management
Enhancement Create 'API Infrastructure - ET Internal Request' form CHG00078080 Request Management
Enhancement Modify 'Request Outbound Cisco Jabber' form CHG00078081 Request Management
Enhancement Modify Create Bundle button behavior for ORBIT forms CHG00077875 Request Management
Enhancement Modify workflows for AFS forms CHG00077973 Request Management
Fix Who are you ordering for? field details are not visible in the fulfiller view for Add Wiring & Construction Service CHG00077961 Request Management
Fix Jira components are not loading in PRD CHG00078072 Request Management
Fix Welcome email for Oak service broken after ORBIT migration CHG00078089 Request Management
- ServiceNow Production Changes for R:240404
-
ServiceNow R:240404 changes applied between 03-29-2024 and 04-04-2024 included [0] New Features, [8] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request a Zoom for Government Host Account' form CHG00077658 Request Management
Enhancement Create LBRE Supplier Help Inbound Action CHG00077700 Request Management
Enhancement Modify 'Request to Reimage Computer for new User (for H&S)' user criteria CHG00077719 Request Management
Enhancement Modify 'Request Technical Assistance with Cardinal Print' form CHG00077724 Request Management
Enhancement Modify TASK name in ORBIT workflow CHG00077734 Request Management
Enhancement Modify Demand notifications to fire to Business unit Demand manager CHG00077761 PPM
Enhancement Grant additional view access for SU Billable table CHG00077832 Core
Enhancement Modify 'Inquire about Early Start Cardinal Care' form CHG00077853 Request Management
Fix Text on Project Status portal page is cut off CHG00077787 Portal Management / PPM
Fix Users cannot see specific forms they should have access to CHG00077802 Request Management
March 2024
- ServiceNow Production Changes for R:240328
-
ServiceNow R:240328 changes applied between 03-22-2024 and 03-28-2024 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update UIT Portfolio Manager for Status Report automative message CHG00077486 Reporting
Enhancement Modify 'Create a SPOT or PostGrads ID List' form CHG00077499 Request Management
Enhancement Migrate SUHP and Voice ELIN ORBIT Dashboards N/A
CHG00077503 Reporting
Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms CHG00077505 Request Management
Enhancement Modify 'Request for Classroom Support' form CHG00077570 Request Management
Enhancement Create 'Submit Feedback about the Navigator' form CHG00077576 Request Management
Enhancement Create 'Request to Relocate Cardinal Print Device' form CHG00077583 Request Management
Enhancement Install plugin Homepage Deprecation Help Tool N/A
CHG00077585 Core
Enhancement Create 'Request to Remove Cardinal Print Device' form CHG00077602 Request Management
Enhancement Create 'Request SLAC Print Support and/or Toner' form CHG00077633 Request Management
Fix 'OCRO Subject Matter Expert (SME)' under 'SU Project Attribute' tab is still available in PRD after migration CHG00077504 PPM
- ServiceNow Production Changes for R:240321
-
ServiceNow R:240321 changes applied between 03-15-2024 and 03-21-2024 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Migrate ORBIT Group 9 into Prd N/A
CHG00076790 Request Management
Enhancement Hide Subject Matter Expert (SME) from SU Project Attribute Values and add Subject Matter Expert to OCRO Stakeholder CHG00077150 PPM
Enhancement Modify OCRO Project Dashboard - Sponsoring Department Filter CHG00077251 PPM / Reporting
Enhancement Modify 'Get Assistance with ThruText, BDI, Team Generator or GRE' form CHG00077315 Request Management
Enhancement Modify approval workflow for 'Enterprise Infrastructure - Modify Storage' form CHG00077322 Request Management
Enhancement Modify 'UHR Staff Compensation Access' user criteria CHG00077379 Request Management
Enhancement Update Service Key 3 for Card Services Assets CHG00077382 Asset / Request Management
- ServiceNow Production Changes for R:240314
-
ServiceNow R:240314 changes applied between 03-08-2024 and 03-14-2024 included [0] New Features, [18] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement
Create 'Request Add Voice or Telephone Service' form
Request Management
Enhancement
Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form
Request Management
Enhancement
Modify 'Request Remittance' form
Request Management
Enhancement
Modify 'Get Assistance with Pay Transparency' form
Request Management
Enhancement
Modify 'Get Assistance with Remote Pay Questions' form
Request Management
Enhancement
Create Inbound action for SoE CEE Shop
Request Management
Enhancement
Create 'Request Change or Cancel Telephone or Voice Service' form
Request Management
Enhancement
Modify 'Add Video Conference Service' form
Request Management
Enhancement
Modify 'Request for New ExRe/SAA Project' form and workflow
Request Management
Enhancement
Modify 'Get Assistance with Supplemental Pay Requests' form
Request Management
Enhancement
Modify 'Get Assistance with Staff Compensation Policy Questions' form
Request Management
Enhancement
Modify ‘Get Assistance with Remote Pay Questions' form
Request Management
Enhancement
Modify 'Get Assistance with Temp/Casual Pay Requests' form
Request Management
Enhancement
Modify 'Get Assistance with Bonus Policy Questions' form
Request Management
Enhancement
Modify 'Get Assistance with PostGrads, Corral (Intranet) site & Teamsite' form
Request Management
Enhancement
Modify 'SOM Computer Request' form
Request Management
Enhancement
Modify 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form
Request Management
Enhancement
Modify 'Project Sub-Status' for OCRO projects
PPM
Fix
Variables in 'Billing Information' section not displaying on 'Add Generic Asset Group Service' tickets
Request Management
Fix
UIT Project portal page not displaying correct colors in status reports
PPM
- ServiceNow Production Changes for R:240307
-
ServiceNow R:240307 changes applied between 03-01-2024 and 03-07-2024 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement
Modify 'Grant Access to PeopleSoft CS Admin' form
Request Management
Enhancement
Modify 'Request LBRE Purchasing Services' form
Request Management
Enhancement
Modify 'Involuntary Leave of Absence (ILOA)' form
Request Management
Enhancement
Modify 'Get Assistance with Gift Processing System' form
Request Management
Enhancement
Modify SGG Project Proposal portal page
PPM
Enhancement
Create API integration for GAR Accounts
Integration
Enhancement
Modify 'Request to Reimage Computer for New User' form and workflow
Request Management
Enhancement
Modify 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form
Request Management
Enhancement
Modify 'Request Instrument Training' form
Request Management
February 2024
- ServiceNow Production Changes for R:240229
-
ServiceNow R:240229 changes applied between 02-23-2024 and 02-29-2024 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Contact Alumni Online Customer Service' form CHG00076433 Request Management
Enhancement Hide two reporting widgets on the 'UIT Projects' client facing dashboard CHG00076435 PPM / Reporting
Enhancement Modify 'Claim Missing, Unidentified Funds or Branch Deposits' form CHG00076469 Request Management
Enhancement Modify 'Card Services and Access Control Systems' form CHG00076491 Request Management
Enhancement Create 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form CHG00076499 Request Management
Enhancement Transfer Assets: Move all the CI's from 'H&S Refresh' to 'Stanford University Hardware Program' CHG00076504 Asset / Request Management
Enhancement Modify 'Release Hold on an Invoice' form CHG00076513 Request Management
Enhancement Update 'Faculty Housing' category and knowledge category to 'Faculty Housing Utilities' CHG00076519 Portal
Enhancement Create 'Request Prior Service Verification for SCRP Eligibility' form CHG00076527 Request Management
Enhancement Replacing MuleSoft APIs (PTA SUHP) CHG00076554 Integration
Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form CHG00076572 Request Management
Enhancement Modify 'Mobile Device Purchasing - General Request' form CHG00076621 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00076622 Request Management
Fix Field value not displaying correctly for 'Adjust Wiring & Construction Service' form CHG00076490 Request Management
Fix Section/Values not appearing on ticket backend for ORBIT forms CHG00076623 Request Management
Fix 'Filter by SGG Projects Only' filter on the 'UIT Projects' portal is gone CHG00076628 Portal / PPM
- ServiceNow Production Changes for R:240222
-
ServiceNow R:240222 changes applied between 02-16-2024 and 02-22-2024 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Get Help with CPB' form CHG00076325 Request Management
Enhancement Modify 'Remove Global Unsubscribe' form CHG00076326 Request Management
Enhancement Modify 'Remove Network Circuits - General Request' form CHG00076362 Request Management
Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project' email notifications CHG00076381 Request Management
Enhancement Modify 'H&S PCard Software Purchase Request' email notifications CHG00076420 Request Management
Enhancement Modify 'Get Assistance with External Relations and/or Stanford Alumni Association Web Applications and Properties' form CHG00076422 Request Management
- ServiceNow Production Changes for R:240215
-
ServiceNow R:240215 changes applied between 02-09-2024 and 02-15-2024 included [0] New Features, [4] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Configure or Grant Access to Google Analytics' form CHG00076069 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00076070 Request Management
Enhancement Modify 'Request Google Drive Storage Consulting Services' form CHG00076114 Request Management
Enhancement Document and implement behavior for outdated knowledge articles CHG00076162 Knowledge Management
Fix Mirrored Request Tickets are not sending updates to the client CHG00076020 Request Management
Fix GAR Subscriber Information Variable set is not present for 'Add Generic Asset Group Service' form CHG00076152 Request Management
- ServiceNow Production Changes for R:240208
-
ServiceNow R:240208 changes applied between 02-02-24 and 02-08-24 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Clear incorrect bill start date for paging assets CHG00075963 Asset Management
Enhancement Create 'Request a Loaner Computer from CRC' form CHG00075929 Request Management
Enhancement Modify 'Add CRC Service' form CHG00075899 Request Management
Enhancement Make billing start date required for paging forms CHG00075821 Request Management
Enhancement Create 'Get Assistance with SAA FileMaker' form CHG00075803 Request Management
Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form CHG00075802 Request Management
- ServiceNow Production Changes for R:240201
-
ServiceNow R:240201 changes applied between 01-26-24 and 02-01-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Make OCRO projects secure by default CHG00075717 PPM
Enhancement Modify 'Request with Administrative Support for FMS' form CHG00075703 Request Management
Enhancement Modify 'Get Assistance with SAA GiveGab' form CHG00075671 Request Management
Enhancement Create 'Request for New ExRe/SAA Project' form CHG00075623 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00075621 Request Management
Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form CHG00075620 Request Management
Enhancement Modify 'Get Assistance with Department Move (SoM)' form CHG00075619 Request Management
Enhancement Add email to UIT Research Computing - Nero group CHG00075564 Request Management
Enhancement Add multi-attribute filter for OCRO dashboard CHG00075559 Reporting
Enhancement Update Moogsoft Integration CHG00075523 Incident Management
Enhancement Modify 'Request CVent Support' form CHG00075471 Request Management
Fix Incorrect pricing for CRC FST 200 Service CHG00075616 Request Management
January 2024
- ServiceNow Production Changes for R:240125
-
ServiceNow R:240125 changes applied between 01-19-2024 and 01-25-2024 included [0] New Features, [19] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'GSB Media Services Request' form CHG00075311 Request Management
Enhancement Create 'Request GSB Digital Solutions AI Support' form CHG00075313 Request Management
Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form CHG00075347 Request Management
Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form CHG00075353 Request Management
Enhancement Create 'Consult on Google Workspace Optimization' form CHG00075355 Request Management
Enhancement Modify 'Get Mobile Device Purchasing Assistance' form CHG00075356 Request Management
Enhancement Modify 'Request DAPER Building Maintenance' form CHG00075398 Request Management
Enhancement Modify 'Request New GSB Computer' form CHG00075403 Request Management
Enhancement Modify 'Get Hoover Library & Archives Assistance' form CHG00075407 Request Management
Enhancement Modify 'Add Research Computing Service' form CHG00075413 Request Management
Enhancement Modify 'Reserve a 1000+ Capacity Webinar License' form CHG00075414 Request Management
Enhancement Modify 'Change or Cancel CrashPlan Service' and 'Add CrashPlan Service' forms CHG00075417 Request Management
Enhancement Modify 'Request Client Technology Solutions & Consulting Services' form CHG00075430 Request Management
Enhancement Create 'Get Assistance with a Rental Car Direct Billing Account' form CHG00075472 Request Management
Enhancement Create 'Request LKSC - ILC Assistance' form CHG00075482 Request Management
Enhancement Modify 'Get technical support with the University Events Calendar (events.stanford.edu)' form CHG00075483 Request Management
Enhancement Modify 'Get Assistance with Financial Transactions' form CHG00075484 Request Management
Enhancement Modify 'Stanford Calendar Resource Request' form CHG00075485 Request Management
Enhancement Create 'Request Zoom Services' form CHG00075487 Request Management
Fix Add to Cart feature broken CHG00075310 Request Management
Patch Apply new security patches in January 2024 N/A
CHG00074913 Platform
- ServiceNow Production Changes for R:240118
-
ServiceNow R:240118 changes applied between 01-12-24 and 01-18-24 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement PPM - Project Cost Enhancement and Dashboards N/A
CHG00074601 PPM
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00075086 Request Management
Enhancement Create 'Adjust Paging Service' form CHG00075152 Request Management
Enhancement Modify Call record CHG00075206 Call Management
Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form CHG00075211 Request Management
Enhancement Modify 'Add User(s) to Cardinal Flex Application' form CHG00075224 Request Management
Enhancement Modify 'Request Non-Standard Software' form CHG00075225 Request Management
Enhancement SUHP - Modify PTA Requisition Authority CHG00075244 Request Management
Enhancement Modify 'Add or Modify Access to SAA FileMaker Database' form CHG00075245 Request Management
Enhancement Modify 'Need help with your gift or updating your Stanford Account?' form CHG00075247 Request Management
Fix SU Asset Attribute Values not updating properly to the new model CHG00075243 Incident Management
- ServiceNow Production Changes for R:240111
-
ServiceNow R:240111 changes applied between 12-15-24 and 01-11-24 included [0] New Features, [19] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Travel Loaner Program Request' form CHG00075048 Request Management
Enhancement OCRO Project sub-status shows only OCRO values CHG00075039 PPM
Enhancement Modify 'Petition for Retroactive eForm Submission' form CHG00075037 Request Management
Enhancement Modify 'Create website on Stanford Sites' form CHG00075028 Request Management
Enhancement Remove duplicate stakeholders CHG00075006 PPM
Enhancement Update item code for CRC service forms CHG00074997 Request Management
Enhancement Modify 'Add Business Agreements Service' form CHG00074951 Request Management
Enhancement Modify 'Change or Cancel Paging Service' form CHG00074949 Request Management
Enhancement Modify 'Request a Food Truck' form CHG00074878 Request Management
Enhancement Update Student Services classification codes CHG00074858 Incident Management
Enhancement Create SUHP Asset Cost and Assigned to report CHG00074849 Reporting
Enhancement Modify 'Get Hoover Library & Archives Assistance' form CHG00074749 Request Management
Enhancement Create user criteria for SoM Order Guide CHG00074745 Request Management
Enhancement Modify 'Add Video Conference Service' form CHG00074743 Request Management
Enhancement Modify 'Add and Change/cancel Hosting Service' form CHG00074742 Request Management
Enhancement Modify 'Request a Test/Dev Computer Form CHG00074740 Request Management
Enhancement Add VDI service cost change CHG00074739 Request Management
Enhancement ServiceNow Development dashboard ACL update CHG00074716 Reporting
Enhancement Modify 'SUHP Order Guide' logic CHG00074589 Request Management
Fix ORBIT Template multi-select question options out of order CHG00074741 Request Management
Fix Cancellation for Carrier Service got processed on Point-to-Point Asset CHG00074707 Request Management
December 2023
- ServiceNow Production Changes for R:231214
-
ServiceNow R:231214 changes applied between 12-07-23 and 12-14-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Card Service' form CHG00074585 Request Management
Enhancement Hide inactive mobile models on mobile ORBIT forms CHG00074558 Request Management
Enhancement OCRO Project Attribute Value reporting implementation CHG00074552 Reporting
Enhancement Modify 'Get Hoover Library & Archives Assistance' notifications CHG00074548 Request Management
Enhancement Create 'Grant Access to PeopleSoft CS Admin' form CHG00074546 Request Management
Enhancement PPM - SGG Portal Dashboard N/A
CHG00074540 PPM
Enhancement PPM Onboarding for VPSA CHG00074521 PPM
Enhancement Modify 'Add Video Conference Service' form CHG00074495 Request Management
Enhancement Modify 'Get Assistance with SAA GiveGab' form CHG00074490 Request Management
Enhancement Create 'Request a New Card Reader' form CHG00074489 Request Management
Enhancement Modify 'Pay with Travel Card' form CHG00074488 Request Management
Enhancement Modify 'Request General Admin Support' form CHG00074487 Request Management
Enhancement Automate sending of project status report CHG00074190 PPM
Fix Fix Request Item has been fulfilled email notification CHG00074457 Request Management
- ServiceNow Production Changes for R:231207
-
ServiceNow R:231107 changes applied between 12-01-2023 and 12-07-2023 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement ORBIT Group 7 Migration N/A
CHG00073719 Request Management
Enhancement Modify 'Request Ergonomics Services' form CHG00074143 Request Management
Enhancement PPM Enhancement - Automate sending of project status report CHG00074190 PPM
Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form CHG00074236 Request Management
Enhancement Create 'SUHP - DAPER' user criteria CHG00074318 Request Management
Enhancement Create 'NSOD', 'ABLA', & 'QVPA' user criterias CHG00074320 Request Management
Enhancement Modify Demand date field CHG00074322 Demand Management
Enhancement Modify Project Sponsoring department field CHG00074361 PPM
Enhancement Modify 'Check My Mobile Device Eligibility' form CHG00074369 Request Management
Enhancement Modify 'Add Cloud Service' & 'Change or Cancel Cloud Service' forms CHG00074370 Request Management
Enhancement Modify 'H&S PCard Software Purchase Request' form CHG00074371 Request Management
Fix Stakeholder field on Project record adding () in the original record CHG00074360 PPM
Fix Questions not populating on 'Change or Cancel Point-to-Point' form CHG00074375 Request Management
November 2023
- ServiceNow Production Changes for R:231130
-
ServiceNow R:231130 changes applied between 11-24-2023 and 11-30-2023 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a New Card Reader or Camera' form CHG00073937 Request Management
Enhancement To give access to Jira logs in Prod to Dev team CHG00073940 Reporting
Enhancement Create 'Request General Expense Reimbursement' form CHG00073969 Request Management
Enhancement Modify 'Request Travel Expense Reimbursement' form CHG00073972 Request Management
Enhancement Modify 'Change or Cancel Fiber Circuit Service' and ' Change or Cancel Point-to-point Circuit Service' forms CHG00074069 Request Management
Fix Report columns showing empty on Ticket Metric table CHG00073978 Reporting
- ServiceNow Production Changes for R:231116
-
ServiceNow R:231116 changes applied between 11-09-23 and 11-16-23 included [0] New Features, [14] Enhancement(s), [0] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Time & Materials Service' form CHG00073774 Request Management
Enhancement Modify 'Change or Cancel Fiber Circuit Service' form CHG00073773 Request Management
Enhancement Modify 'Add Research Computing Service' form CHG00073772 Request Management
Enhancement Modify Contact Us link on Alumni Portal CHG00073771 Portal
Enhancement Modify Emergency Change behavior CHG00073767 Change Management
Enhancement Modify 'Request a Nero On-Premise Account' form CHG00073766 Request Management
Enhancement Modify 'Request for Residential Study Space Support' form CHG00073765 Request Management
Enhancement Modify 'Get Assistance with Honor Rolls' form CHG00073660 Request Management
Enhancement Modify 'Enroll for PCI Awareness Training' form CHG00073659 Request Management
Enhancement Add consumable to Card Services forms CHG00073658 Request Management
Enhancement Modify 'Add Wiring & Construction' form CHG00073657 Request Management
Enhancement Modify 'Request Meal Assistance' form CHG00073653 Request Management
Enhancement Modify 'Request Help with Event Planning' form CHG00073641 Request Management
Enhancement Update ITI SLA Phase 1 CHG00073571 Service Level Management
Patch Install Tokyo Patch 10 Hot Fix 1a N/A
CHG00073305 Platform
- ServiceNow Production Changes for R:231109
-
ServiceNow R:231109 changes applied between 11-03-2023 and 11-09-2023 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Report a Stanford Doerr School Facilities Problem' form CHG00073373 Request Management
Enhancement Modify 'Inquire about WorkLife Programs' form CHG00073376 Request Management
Enhancement Modify 'Request a new Microsoft Teams team for Stanford University' form CHG00073411 Request Management
Enhancement Sub-classifications in Demand and Project clean up CHG00073413 PPM
Enhancement Modify 'Request ServiceNow Support' form CHG00073424 Request Management
Enhancement Modify 'Request Cvent Support' form CHG00073426 Request Management
Enhancement Modify 'Get Hoover Library & Archives Assistance' form CHG00073427 Request Management
Enhancement Modify 'New AWS Service Request' form to change AWS tag CHG00073524 Request Management
Enhancement Modify 'Add or Modify Access to Storyblok' form CHG00073528 Request Management
Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms CHG00073529 Request Management
- ServiceNow Production Changes for R:231102
-
ServiceNow R:231102 changes applied between 10-27-23 and 11-02-23 included [0] New Features, [13] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Make PTA not mandatory for Smartsheet license CHG00073077 Asset Management
Enhancement Create 'Request an IT Project Manager' form CHG00073111 Request Management
Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form CHG00073158 Request Management
Enhancement Create 'Mastodon - General Request' form CHG00073178 Request Management
Enhancement Modify 'Strategic Area' field CHG00073179 PPM
Enhancement Create 'Request CTSC Services' form CHG00073235 Request Management
Enhancement Create 'Request for Analysis for International Revenue-Generating Activity/Business Engagement' form CHG00073236 Request Management
Enhancement Modify 'Graduate Student Dismissal' form CHG00073237 Request Management
Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' shipping email notification CHG00073238 Request Management
Enhancement Modify 'Add Fiber Circuits Service' & 'Add Point-to-point Circuits Service' forms CHG00073286 Request Management
Enhancement Modify "SU Internal Billing Form Criteria" user criteria CHG00073287 Request Management
Enhancement Create 'Request Coursedog Modification' form CHG00073288 Request Management
Enhancement Modify 'Pay With Purchasing Card (PCard)' form CHG00073298 Request Management
October 2023
- ServiceNow Production Changes for R:231026
-
ServiceNow R:231026 changes applied between 10-19-23 and 10-26-23 included [0] New Features, [15] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify SoM getMyTickets API CHG00073044 Integration
Enhancement Create 'Request a R&DE Project' form CHG00073040 Request Management
Enhancement Create Inbound Action for University Budget Office CHG00073030 Request Management
Enhancement Create 'Request to Reimage Computer for New User' form CHG00073024 Request Management
Enhancement Modify 'UIT CRC Research Lab Support - General Request' form CHG00073019 Request Management
Enhancement Create 'Get Assistance with Honor Rolls' form CHG00072993 Request Management
Enhancement Make PTA not mandatory for Smartsheet license CHG00072983 Asset Management
Enhancement Add Sub-classifications to Demand and Project CHG00072982 PPM
Enhancement Modify 'Request for Give Gab Stripe Access' form CHG00072980 Request Management
Enhancement Modify 'Request for Give Gab Stripe Access Credit' form CHG00072979 Request Management
Enhancement Create 'Inquire about Changes to My Undergraduate Program' form CHG00072978 Request Management
Enhancement Limit Resource Plan creation to no more than 5 years CHG00072953 PPM
Enhancement Modify 'Get Assistance with Financial Transactions' form CHG00072949 Request Management
Enhancement Adding Business Agreement Consumables CHG00072928 Asset Management
Enhancement ORBIT Group 8 Migration N/A
CHG00072758 ORBIT
Fix Change Request being created with incorrect user from Jira CHG00073065 Request Management
Fix Fix blue text on Project Classification filter CHG00073045 PPM
- ServiceNow Production Changes for R:231019
-
ServiceNow R:231019 changes applied between 10-13-23 and 10-19-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Suppress OOB rejection notification CHG00072649 SUHP
Enhancement Create SWS Inbound Action CHG00072674 Request Management
Enhancement Modify OCRO Project Dashboard filter CHG00072769 Reporting
Enhancement Create 'Request to Add Hardware Asset to SUHP' form CHG00072770 Request Management
Enhancement Modify 'Need help with your gift or updating your Stanford Account?' form CHG00072778 Request Management
Enhancement Modify HILA Inbound Action spam filter CHG00072838 Request Management
Enhancement Modify 'Add Paging Services' form pricing CHG00072856 Request Management
- ServiceNow Production Changes for R:231012
-
ServiceNow R:231012 changes applied between 10-06-23 and 10-12-23 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Cardinal at Work Cares' form CHG00072459 Request Management
Enhancement Modify 'OCRO Project Dashboard' interactive filters CHG00072481 Reporting
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00072513 Request Management
Enhancement Modify 'Research Policy, Integrity and COI - General Request' form CHG00072514 Request Management
Enhancement Modify 'Story' ticket type CHG00072515 PPM
Enhancement Modify 'Request ADAPT Infrastructure - ET Internal' form CHG00072547 Request Management
Enhancement Modify 'OCRO Project Dashboard' values CHG00072565 Reporting
Enhancement Create SUHP Asset Report CHG00072597 Reporting
Enhancement Modify 'Get Assistance with a SAML/OIDC Website' form CHG00072624 Request Management
Enhancement Create 'Request a Food Truck' form and workflow CHG00072657 Request Management
Enhancement Modify Demand/Project classification choice value CHG00072658 PPM
- ServiceNow Production Changes for R:231005
-
ServiceNow R:231005 changes applied between 09-28-23 and 10-05-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Need help with your gift or Stanford Account?' form CHG00072449 Request Management
Enhancement Send email to HR notifying employee clearance CHG00072448 Health Check
Enhancement Modify 'Cancel Site-to-Site VPN Service' form CHG00072447 Request Management
Enhancement Create 'Request Desk Phone' form CHG00072433 Request Management
Enhancement Create 'Request ServiceNow Project Portfolio Management' form CHG00072381 PPM
Enhancement Modify 'Request Service Animal ID card' form CHG00072376 Request Management
Enhancement Create su_approval group type CHG00072375 Core
Enhancement Modify 'Add Wiring & Construction' form CHG00072374 Request Management
Enhancement Restrict Business unit on Demands to UIT and OCRO CHG00072335 PPM
Enhancement Cleanup project size value CHG00072332 PPM
Enhancement Audit trail on Group form CHG00072324 Core
Enhancement Modify SGG/Demand has been received notification CHG00072253 PPM
Enhancement Update PPM Status Report CHG00071426 PPM
Fix Revert OCRO SU Project attribute values CHG00072446 PPM
September 2023
- ServiceNow Production Changes for R:230928
-
ServiceNow R:230928 changes applied between 09-22-23 and 09-28-23 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Enroll for PCI Awareness Training' form CHG00072062 Request Management
Enhancement Run project size clean up script N/A
CHG00072065 PPM
Enhancement Modify 'Request for Residential Study Space Support' form CHG00072079 Request Management
Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' forms CHG00072094 Request Management
Enhancement Modify 'Request Computer and/or Workspace Accessory Consultation (H&S)' form CHG00072110 SUHP
Enhancement Software Asset Management - Smartsheet upload CHG00072116 Core
Enhancement Created filter by SGG Projects Only checkbox for the UIT Projects Status report webpage CHG00072202 PPM
Fix Billing start date field not displaying in variable section of RITM CHG00072089 Request Management
- ServiceNow Production Changes for R:230921
-
ServiceNow R:230921 changes applied between 08-25-23 and 09-21-23 included [0] New Features, [25] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'New GCP Service Request' form CHG00072010 Request Management
Enhancement Modify 'Image/Re-image a Computer (SoM)' form CHG00071935 Request Management
Enhancement Modify 'Change or Cancel Paging Services' form CHG00071932 Request Management
Enhancement Modify 'Request Stanford Alumni Association Web Applications and Properties Feature Enhancement' form CHG00071954 Request Management
Enhancement Create 'Request Mobile Phone' form CHG00071990 Request Management
Enhancement Create 'Request RAD Facilities Assistance' form CHG00071987 Request Management
Enhancement Create 'New Azure Subscription Request' form CHG00071968 Request Management
Enhancement Modify 'Process a Change Order' form CHG00071898 Request Management
Enhancement Modify 'Process a Purchase Requisition' form CHG00071897 Request Management
Enhancement Create 'Request Support from the Tech Desk' form CHG00071896 Request Management
Enhancement Migrate SUHP: Prefinancial Approval N/A
CHG00071852 SUHP
Enhancement Modify 'Request Help with Technology' form CHG00066536 Request Management
Enhancement Modify 'Add or Modify Access to SAA Filemaker Database' form CHG00071677 Request Management
Enhancement Create 'Request Business Expense Support - SMC' form CHG00071675 Request Management
Enhancement Migrate PPMaaS R.2 N/A
CHG00071671 PPM
Enhancement Modify 'Request Computer Loaner' form CHG00071671 Request Management
Enhancement Modify 'Get Help with Graduate Financial Support' form CHG00071550 Request Management
Enhancement Add "Service" to major incident email CHG00071547 Major Incident Management
Enhancement Modify 'Stanford Website Info Group' email notification CHG00071546 Request Management
Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form CHG00071964 Request Management
Enhancement Modify computer eligibility check message for order guides CHG00071961 SUHP
Enhancement Add Item code LABOR AV O to 'Add Video Conference Service' and 'Change or Cancel Video Conference Service' forms CHG00071933 Request Management
Enhancement Modify access to Defects report CHG00071931 Reporting
Enhancement Modify 'GSB Media Services Request' form CHG00071930 Request Management
Fix Create Incident from Support Request related records fix CHG00071940 Request Management
Fix Remove eligibility message for monitors CHG00071955 SUHP
August 2023
- ServiceNow Production Changes for R:230831
-
ServiceNow R:230831 changes applied between 08-25-23 and 08-31-23 included [0] New Features, [0] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Fix SUHP pre-financial workflow failing new SUHP requests CHG00071409 SUHP
- ServiceNow Production Changes for R:230824
-
ServiceNow R:230824 changes applied between 08-17-23 and 08-24-23 included [0] New Features, [19] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Get Assistance with Salary Planning Requests' form CHG00071314 Request Management
Enhancement Create 'Get Assistance with Staff Compensation Policy Questions' form CHG00071316 Request Management
Enhancement Create 'Get Assistance with Supplemental Pay Requests' form CHG00071318 Request Management
Enhancement Create 'Get Assistance with Remote Pay Questions' form CHG00071319 Request Management
Enhancement Create 'Get Assistance with Pay Transparency' form CHG00071320 Request Management
Enhancement Filter Mapping for Nero workgroup CHG00071280 Request Management
Enhancement Create 'Request for Classroom Support' API CHG00071339 Integration
Enhancement Create 'Request AFS Quota Increase' workflow CHG00071348 Integration
Enhancement Modify 'Request Rec Support' form CHG00071347 Request Management
Enhancement Create SUHP Order Guide for PPO CHG00071346 SUHP
Enhancement Add Consumable to Research Computing ORBIT forms CHG00071354 Request Management
Enhancement Create 'Get Assistance with Temp/Casual Pay Requests' form CCHG00071325 Request Management
Enhancement Create 'Request Computer Loaner' form CHG00071353 Request Management
Enhancement Modify 'Add Residential Network Service' form CHG00071372 Request Management
Enhancement Add/Modify OCRO PPM specific fields CHG00071359 PPM
Enhancement Create 'Get Assistance with Bonus Policy Questions' form CHG00071355 Request Management
Enhancement Create 'Request for Classroom Support' form CHG00071352 Request Management
Enhancement Modify DMCA notifications CHG00071224 Request Management
Enhancement Update existing resource plan upload script CHG00071291 PPM
- ServiceNow Production Changes for R:230817
-
ServiceNow R:230817 changes applied between 08-11-23 and 08-17-23 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form CHG00071014 Request Management
Enhancement Modify 'Request Ergonomics Services' form CHG00071105 Request Management
Enhancement Modify 'Inquire about Student Account or Bill Charges' form CHG00071153 Request Management
Enhancement Modify 'Get help with Stanford Alumni Groups' form CHG00071155 Request Management
Enhancement Modify 'Change Existing Payee/Supplier Information' form CHG00071156 Request Management
Enhancement Modify 'Video-conference Medical Interpretation (Jabber) - General Request' form CHG00071157 Request Management
Enhancement PTA Validation configuration CHG00071200 Request Management
Fix SNOW data cache not clearing in Incorta report CHG00071190 Reporting
- ServiceNow Production Changes for R:230810
-
ServiceNow R:230810 changes applied between 08-04-23 and 08-10-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request or Change Faculty, Staff, or Student Data' form CHG00070838 Request Management
Enhancement Modify 'Report a GSB Slate Login Issue' form CHG00070863 Request Management
Enhancement Modify 'Request a Spouse/Partner Courtesy Card and/or Dependent Card' form CHG00070872 Request Management
Enhancement Modify appointment times for 'FMS Check Walk Up Appointments' CHG00070893 Core
Enhancement Modify 'Request for GiveGab/Stripe access, credit card payment processing support, or device (SAA)' form CHG00070936 Request Management
Enhancement Modify 'Request Computer and/or Workspace Accessory Consultation (H&S)' form CHG00070952 Request Management
Enhancement Modify 'Load STARS Historical Records' form CHG00070953 Request Management
- ServiceNow Production Changes for R:230803
-
ServiceNow R:230803 changes applied between 07-28-23 and 08-03-23 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Cloud Security Management (Wiz)' form CHG00070440 Request Management
Enhancement Modify 'Get help with Stanford Alumni Groups' form CHG00070556 Request Management
Enhancement Modify 'Add Card Service' & 'Change or Cancel Card Service' forms CHG00070572 Request Management
Enhancement Create 'Request alumni email address alias or POP/IMAP password' form CHG00070613 Request Management
Enhancement Modify 'Get Assistance with Gift Processing System' form CHG00070628 Request Management
Enhancement Modify 'Request OCRO Expense Reimbursement' form CHG00070661 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00070663 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00070666 Request Management
Enhancement Modify 'Add Video Conference Service' & 'Change or Cancel Video Conference Service' forms CHG00070715 Request Management
Enhancement Create 'Request UIT CRC Service for HSDO' form CHG00070722 Request Management
Enhancement Increase order of delete secure records clean up script CHG00070546 Core
July 2023
- ServiceNow Production Changes for R:230727
-
ServiceNow R:230727 changes applied between 07-20-23 and 07-27-23 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request change to varsity sports in your alumni/donor account' form CHG00070429 Request Management
Enhancement Modify 'Image/Re-Image a Computer (SoM)' form CHG00070396 Request Management
Enhancement Modify SoM Building routing list CHG00070391 Request Management
Enhancement Create 'Inquire about Enrollment Groups' form CHG00070434 Request Management
Enhancement Create OCRO PPM email notification CHG00070316 PPM
Enhancement Modify 'Request for Matlab Network Institution License' form CHG00070300 Request Management
Enhancement Create University Hall - Check Pick Up Queue Dashboard N/A
CHG000702844 Reporting
Enhancement Modify Crowdstrike ET Servers CHG00070321 Request Management
Enhancement Modify Project Classification CHG00070299 PPM
Enhancement Modify UIT Ordering and Billing categories CHG00070298 Service Portal
Fix Clear "I am not eligible" error message on UIT Order Guide CHG00070387 Request Management
- ServiceNow Production Changes for R:230720
-
ServiceNow R:230720 changes applied between 07-14-2023 and 07-20-2023 included [0] New Features, [10] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add Customer visible to Close notes for Incidents and Support Requests CHG00070052 Incident / Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00070059 Request Management
Enhancement Create 'FMS Walk-up will call check pickup' release N/A
CHG00070087 Core
Enhancement Modify 'Add Video Conference Service' form CHG00070089 Request Management
Enhancement Create AWS - Tag updates migration to Production N/A
CHG00070141 Request Management
Enhancement Create 'Request Cardinal Print Refund/Credit' form CHG00070167 Request Management
Enhancement Modify 'Request Clark SCi3 Access' form CHG00070209 Request Management
Enhancement Stop Knowledge search from auto-expanding when short description is modified on SRT (Support Request Tasks) CHG00070225 Request Management
Enhancement Create PPM as a Service Release-1 PRD Support Tasks N/A
CHG00070230 PPM
Enhancement Modify 'Add Time & Materials Service' form CHG00070234 Request Management
Fix 'Guest' is no longer an option in 'Request by' field on tickets CHG00070008 Incident / Request Management
Fix GCP asset not pulling up as option to on GCP form CHG00070057 Asset Management
Fix 'Demand Owner' field loads slowly on Demand record CHG00070197 AGILE
- ServiceNow Production Changes for R:230713
-
ServiceNow R:230713 changes applied between 07-07-23 and 07-13-23 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'UIT CRC Research Lab Support - General Request' form CHG00069773 Request Management
Enhancement Modify 'Change or Cancel Business Agreements Service' form CHG00069777 Request Management
Enhancement Modify 'Obtain Key/Card Access to SoE Building or Office' and 'Obtain Access to SoE Laboratory/Shop and/or Office' forms CHG00069799 Request Management
Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project' form CHG00069800 Request Management
Enhancement Modify 'Report Student COVID-19 Isolation' form CHG00069820 Health Check
Enhancement Disable Color Job and Emails CHG00069821 Health Check
Enhancement Modify 'Request Technical Assistance with Cardinal Print' form CHG00069822 Request Management
Enhancement SUHP improvements and update migration N/A
CHG00069826 Request Management
Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms CHG00069854 Request Management
Enhancement Create inbound action for Smartsheet CHG00069861 Request Management
Enhancement Modify 'Request a Contractor-Vendor Card' form CHG00069897 Request Management
Enhancement Re-process TASK00528735 CHG00069911 Request Management
Enhancement Modify Demand owner field CHG00069935 AGILE
Fix Email notifications not sending when replying through email CHG00069813 Incident Management
- ServiceNow Production Changes for R:230706
-
ServiceNow R:230706 changes applied between 06-29-23 and 07-06-23 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Organization Code Hierarchy' form CHG00069680 Request Management
Enhancement Migrate ORBIT Group 4 and Group 5 internal forms N/A
CHG00069385 ORBIT
Enhancement Create OCRO Dashboards CHG00069073 Reporting
Enhancement PPM as a Service rollout N/A
CHG00068959 PPM
Enhancement Create 'Workforce Optimization - General Request' form CHG00069609 Request Management
Enhancement Modify 'Subversion (SVN) Code Repository' form CHG00069475 Request Management
Enhancement Modify 'UIT Billing and Revenue Operations' form and categories CHG00069508 Request Management
Enhancement Create 'UHR Staff Compensation' user criteria CHG00069604 Request Management
Enhancement Revert 'Get Assistance with SAA GiveGab' form to prior version CHG00069676 Request Management
Fix New owner not populating on submitted 'Request to Update SUHP Hardware Asset Owner' form CHG00069678 Request Management
Fix Shopping cart widget appears in Service Portal for SoM catalog items related to their order guide CHG00069664 Portal
June 2023
- ServiceNow Production Changes for R:230629
-
ServiceNow R:230629 changes applied between 06-23-23 and 06-29-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get assistance with a Travel Profile' form CHG00069323 Request Management
Enhancement Modify 'Request UIT Service Systems & Solutions (S3) Support' form CHG00069346 Request Management
Enhancement Create ITI Operations Dashboard CHG00069359 Reporting
Enhancement Create 'Request a new Microsoft Teams team for Stanford University' form CHG00069361 Request Management
Enhancement Create 'Request Rec Support' form CHG00069362 Request Management
Enhancement Modify 'Subversion (SVN) Code Repository request form' form CHG00069475 Request Management
Enhancement Modify "Billing and UIT Revenue Operations" & "OrderIT (PMG)" Service Categories and Catalog Items CHG00069508 Portal
- ServiceNow Production Changes for R:230622
-
ServiceNow R:230622 changes applied between 06-01-23 and 06-22-23 included [0] New Features, [21] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Gift Processing System' form CHG00069138 Request Management
Enhancement Create 'Cloud Security Management (Wiz)' form CHG00069139 Request Management
Enhancement Modify 'Add Business Agreements Service' form CHG00069140 Request Management
Enhancement Create 'Request AFS Quota Increase' form CHG00069200 Request Management
Enhancement Modify SUHP accessory workflow CHG00069180 Request Management
Enhancement Modify 'Upgrade Mac OS' assignment group routing CHG00069179 Request Management
Enhancement Create 'Request UIT Service Systems & Solutions (S3) Support' form CHG00068853 Request Management
Enhancement Modify Nero Project folder CHG00069148 Request Management
Enhancement Modify 'Submit Comments or Concerns Regarding the 2021-22 Stanford University Sports Gender Equity Review' form CHG00068867 Request Management
Enhancement Modify 'Claim Missing Unidentified Funds or Branch Deposits' form CHG00068906 Request Management Enhancement Modify 'Report Barcode printer issues' form CHG00068920 Request Management
Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form CHG00068934 Request Management
Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form CHG00068956 Request Management
Enhancement Modify 'Request change to your name while at Stanford (from the Registrar) in your alumni/donor account' form CHG00069015 Request Management
Enhancement Modify 'Request Graduate Admissions Support' form CHG00069083 Request Management
Enhancement Modify 'Request SUDPS Data' form CHG00069132 Request Management
Enhancement Create 'Request Cvent Support' form CHG00069144 Request Management
Enhancement Create forward inbound action for SOM NetDB emails CHG00069077 Core
Enhancement Show RITM watch list on TASK tickets CHG00069086 Request Management
Enhancement Add user presence system properties CHG00069075 Core
Enhancement Modify 'OrderIT (PMG)' form CHG00069188 Request Management
Fix Owned by and Requested by not populating in Stanford Site Factory assets CHG00069141 Asset Management
Fix Jira ticket details not showing in Change Requests and Change Tasks CHG00068922 Integration
- ServiceNow Production Changes for R:230601
-
ServiceNow R:230601 changes applied between 05-25-23 and 06-01-23 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request for GiveGab/Stripe, credit card payment processing support, or device (SAA)access' form CHG00068766 Request Management
Enhancement Modify ITI assignment group name and form workflow changes CHG00068748 Request Management
Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form CHG00068655 Request Management
Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' workflow CHG00068724 Request Management
Enhancement Display hover text for manager delegate and alternate assessor CHG00068767 Core
Enhancement Reduce maximum file attachment size CHG00068614 Core
Enhancement Modify 'Involuntary Leave of Absence' form CHG00068562 Request Management
Enhancement Modify 'Upload Excel Data to Tidemark' form CHG00068586 Request Management
Fix Some email replies are not updating TASK records CHG00068649 Core
May 2023
- ServiceNow Production Changes for R:230525
-
ServiceNow R:230525 changes applied between 05-19-23 and 05-25-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Jira cloud migration N/A
CHG00067545 Integration
Enhancement Disable JIRA Integration in ServiceNow N/A
CHG00067913 Integration
Enhancement Create API integration for DMCA CHG00068297 Integration
Enhancement Create 'SOM compliance' report CHG00068357 Reporting
Enhancement Modify 'SOM Computer Request' form CHG00068358 Request Management
Enhancement Modify 'Cardinal Protect VDI' form CHG00068359 Request Management
Enhancement Modify 'Image/Reimage a Computer (SoM)' form CHG00068379 Request Management
Enhancement Modify 'Add Business Agreements Service' form CHG00068383 Request Management
Enhancement Modify 'Enroll for PCI Awareness Training' form CHG00068388 Request Management
Enhancement Modify 'SOM Computer Request' form CHG00068404 Request Management
Enhancement Modify 'Request SRWC Facilities Support' form CHG00068446 Request Management
Enhancement Modify 'Request ServiceNow Support' form CHG00068516 Request Management
Enhancement Clone script clean up CHG00068526 Core
Fix Assets in AMDB are getting empty Asset Tags CHG00068515 Asset Management
- ServiceNow Production Changes for R:230518
-
ServiceNow R:230518 changes applied between 05-12-23 and 05-18-23 included [0] New Features, [1] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Add Mobile Service approval email CHG00068079 Request Management
Fix Health Check alerts not sending for first time submitters CHG00068179 Health Check
- ServiceNow Production Changes for R:230511
-
ServiceNow R:230511 changes applied between 05-04-23 and 05-11-23 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Jamf Access for IT Professionals' form CHG00068024 Request Management
Enhancement Modify Add and Change approval email templates CHG00068093 Request Management
Enhancement Modify 'Request New GSB Computer' workflow CHG00068009 Request Management
Enhancement Modify 'Hospital Employees Page' CHG00067890 Portal
Enhancement Modify Alumni Donor Account forms CHG00068017 Request Management
Enhancement Modify 'LBRE Purchasing Services' form CHG00068011 Request Management
Fix P1 tickets not showing red dot on list view CHG00068068 Core
- ServiceNow Production Changes for R:230504
-
ServiceNow R:230504 changes applied between 04-28-2023 and 05-04-2023 included [0] New Features, [13] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get assistance with OBI (OOD/SAA/External Relations Only)' form CHG00067633 Request Management
Enhancement Modify 'Request changes to a student activity/ies or residence/s in your alumni/donor account' form CHG00067635 Request Management
Enhancement Create 'Request Assistance with Undergraduate Distinction' form CHG00067667 Request Management
Enhancement Create 'SoE IT Consultation - Specialized Workstation / Server Request' form CHG00067678 Request Management
Enhancement Create OCRO order guide CHG00067734 SUHP
Enhancement Create 'Request a new Microsoft Teams team in the School of Medicine' form CHG00067739 Request Management
Enhancement Create 'Request On-Premise Kubernetes Cluster' form CHG00067753 Request Management
Enhancement Create 'Request Jamf Access for IT Professionals' form CHG00067757 Request Management
Enhancement Set assets to retired state CHG00067765 Asset Management
Enhancement Modify 'Request Remote Mobile Deposit or Desktop Deposit Access' form CHG00067766 Request Management
Enhancement Modify 'Request Emergency Change to Plan' form CHG00067790 Request Management
Enhancement Modify 'Request Enterprise Technology Storage Infrastructure Support' form CHG00067791 Request Management
Enhancement Modify 'Request a Mobile Device or Plan' form CHG00067864 Request Management
April 2023
- ServiceNow Production Changes for R:230427
-
ServiceNow R:230427 changes applied between 04-21-2023 and 04-27-2023 included [0] New Features, [2] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request vSphere Replication' form CHG00067619 Request Management
Enhancement Update Cleanup Script for SRT Deletions CHG00067598 Core
Fix Nero Form project is not creating from API calls CHG00067489 Integration / Request Management
- ServiceNow Production Changes for R:230420
-
ServiceNow R:230420 changes applied between 04-14-2023 and 04-20-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Migrate ORBIT Group 3 into Prd N/A
CHG00067043 Request Management
Enhancement Modify 'Request Carnegie Institution Courtesy Card' form CHG00067246 Request Management
Enhancement Create 'Get Assistance with IT Wiring Construction Work Orders' form CHG00067269 Request Management
Enhancement Create 'Add User(s) to Cardinal Flex Application' form CHG00067350 Request Management
Enhancement Enhance Nero R.2 N/A
CHG00067371 Request Management
Enhancement Create 'Get Help with University IT Technology Training' form CHG00067383 Request Management
Fix 'Impacted Services/CIs' automatically added to the Change Request based on predefined CI relationships CHG00067296 Change Management
- ServiceNow Production Changes for R:230413
-
ServiceNow R:230413 changes applied between 04-07-2023 and 04-13-2023 included [0] New Features, [12] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request an ASSU Courtesy Card' form CHG00067060 Request Management
Enhancement Create 'Request Carnegie Foundation Courtesy Card' form CHG00067128 Request Management
Enhancement Create 'Get Help With Mobile Network Connectivity' form CHG00067077 Request Management
Enhancement Modify 'Request ServiceNow Support' form CHG00067160 Request Management
Enhancement Modify 'Change or Cancel Mobile Service' approval email CHG00067156 Request Management
Enhancement Create 'Request for eProtocol Help' form CHG00067111 Request Management
Enhancement Modify 'GSB Media Service Request' form CHG00067202 Request Management
Enhancement Create 'Request for PDF Version of the Stanford Bulletin' form CHG00067219 Request Management
Enhancement Modify FMS Administrative Support forms CHG00067221 Request Management
Enhancement Do not expand Search Knowledge results when modifying short description CHG00067157 Knowledge Management
Enhancement Modify 'Report Student COVID-19 Isolation' form CHG00067106 Health Check
Enhancement Modify 'CRCTime' API CHG00067238 Integration
- ServiceNow Production Changes for R:230406
-
ServiceNow R:230406 changes applied between 03-31-2023 and 04-06-2023 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request LBRE Purchasing Services' form CHG00066797 Request Management
Enhancement Modify 'Request a Smartsheet Account' form URL redirection CHG00066802 Request Management
Enhancement Modify 'My Ticket' widget on Service Portal CHG00066865 Portal
Enhancement Modify 'SoM Computer Request' order guide CHG00066866 Request Management
Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form CHG00066875 Request Management
Enhancement Modify INC priority mirroring CHG00066900 Incident Management
Enhancement Create 'Get Assistance with Organization (Org) Code Hierarchy' form CHG00066912 Request Management
Enhancement Modify 'Add Research Computing Service' form CHG00066938 Request Management
Enhancement Modify 'Request Mobile ID Support' form CHG00067006 Request Management
Enhancement Modify 'Request changes to a student activity/ies or residence/s in your alumni/donor account' form CHG00067012 Request Management
Fix 'Copy Change' allowed 'Retired' CIs to be used and routed for approval CHG00066936 Change Management
Fix SUHP Asset 'Stockroom' not audited in Activity log CHG00066958 Asset Management
March 2023
- ServiceNow Production Changes for R:230330
-
ServiceNow R:230330 changes applied between 03-24-2023 and 03-30-2023 included [0] New Features, [10] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create URP-SRWC-Cardinal-C217 Stockroom CHG00066601 Request Management
Enhancement Modify 'Centralized Logging - Enterprise (Splunk) - General Request' form CHG00066608 Request Management
Enhancement Modify VPSA Inbound Actions CHG00066627 Request Management
Enhancement Modify 'Change or Cancel Mobile Service' form CHG00066673 Request Management
Enhancement Create 'Request a Service Animal ID Card' form CHG00066689 Request Management
Enhancement Add the 'Time Worked' field to Support Request ticket types CHG00066705 Request Management
Enhancement Update the existing INC email notification CHG00066724 Request Management
Enhancement Request to 'quiet close' all of the expired tickets in a report CHG00066742 Request Management
Enhancement Create 'Request Chan Zuckerberg Biohub Courtesy Card' form CHG00066796 Request Management
Enhancement Update ExRE/MCD scheduled retirement date CHG00066798 Request Management
Fix GSB Media Service Request 'Actual Start/End Time' field incorrect CHG00066712 Request Management
Fix 'Copy Change' automatically adding user to system chat CHG00066745 Change Management
Fix Variable fields are in the wrong position on fulfiller view CHG00066761 Request Management
Fix Add Paging Service workflow incorrectly requires mandatory field CHG00066799 Request Management
- ServiceNow Production Changes for R:230323
-
ServiceNow R:230323 changes applied between 03-17-2023 and 03-23-2023 included [0] New Features, [17] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify when Shipping Information section shows on 'Change or Cancel Mobile Service' form CHG00066534 Request Management
Enhancement Modify Data/Service Plan on 'Change or Cancel Mobile Service' form CHG00066591 Request Management
Enhancement New Health Check notifications N/A
CHG00066592 Health Check
Enhancement Add a label to Alumni Donor forms CHG00066600 Request Management
Enhancement Modify 'GSB Media Services Request' form CHG00066569 Request Management
Enhancement Modify 'Request a New Card Reader' form CHG00066568 Request Management
Enhancement Modify student isolation notification CHG00066500 Health Check
Enhancement Modify 'Get Assistance with the Stanford Travel Program' form CHG00066497 Request Management
Enhancement Modify 'Get Assistance with a Travel Profile' form CHG00066498 Request Management
Enhancement Modify 'Get Assistance with Unused Airline Tickets' form CHG00066499 Request Management
Enhancement Create 'Request Carnegie Institution Courtesy Card' form CHG00066501 Request Management
Enhancement Create 'Help with Financial Data Analysis and Insights' form CHG00066514 Request Management
Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form CHG00066517 Request Management
Enhancement Modify 'Request with Administrative Support for FMS' form CHG00066519 Request Management
Enhancement Create 'Request Special Staff Access to Alumni Only Offerings' form CHG00066518 Request Management
Enhancement Restrict COVID Isolation Resubmission CHG00066485 Health Check
Enhancement Modify access to SU Dynamic Asset Lookup CHG00066502 Asset Management
Fix CRC Webservice API fix for timeout error CHG00066575 Integration
Fix Remove AI search message on fulfiller view of knowledge article CHG00066603 Knowledge Management
Fix Subscriber name not displaying for SHC/SCH email for 'Add Mobile Service' form CHG00066593 Request Management
- ServiceNow Production Changes for R:230316
-
ServiceNow R:230316 changes applied between 03-10-2023 and 03-16-2023 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Read Only Role to View Billable Tables CHG00066289 Core
Enhancement Modify UIT CCT Inbound Action CHG00066293 Request Management
Enhancement Remove incident button on the On Call Schedule category page CHG00066306 Portal
Enhancement Modify SUHP order guide workflow CHG00066307 SUHP
Enhancement Create 'Request H&S Smartsheet' form CHG00066317 Request Management
Enhancement Create 'Request for Phone Coverage' form CHG00066329 Request Management
Enhancement Modify 'Request changes to community affinities in your alumni/donor account' form CHG00066363 Request Management
Enhancement Modify HCE 90 days baseline changes N/A
CHG00066419 Health Check
Enhancement Modify Project - Business Case tab view CHG00066442 PPM
- ServiceNow Production Changes for R:230309
-
ServiceNow R:230309 changes applied between 03-03-2023 and 03-09-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Upgrade ServiceNow to Tokyo N/A
CHG00065566 Core
Enhancement Improve search capabilities for Project and Demand Records CHG00066005 PPM
Enhancement Modify ‘Hardware Requests & Returns’ form CHG00066014 Request Management
Enhancement Modify ‘Request SUDPS Data’ form CHG00066073 Request Management
Enhancement Modify ‘Ask for a Travel Medical Waiver: Airfare Class Exception’ form CHG00066075 Request Management
Enhancement Modify ‘Request YubiKey Reimbursement’ form CHG00066101 Request Management
Enhancement Disable OOB Notification in ServiceNow N/A
CHG00066103 Request Management
Enhancement Modify Alumni Donor Forms CHG00066104 Request Management
Enhancement Create DMCA integration with ServiceNow N/A
CHG00066117 Integration
Enhancement Modify ‘Obtain Key/Card Access to R&DE Buildings’ form CHG00066155 Request Management
Enhancement Modify ‘Obtain Access to SoE Laboratory/Shop’ form CHG00066175 Request Management
Enhancement Modify ‘Request Technical Assistance with Cardinal Print’ form CHG00066180 Request Management
Enhancement Modify SUHP Order Guide Model Display Name N/A
CHG00066204 Request Management
Fix Tokyo - Subcategories on Service Portal are not expanding. Instead it shows {{cat.title}} CHG00066108 Portal
Fix SUHP Asset ‘Billed flag’ not being set CHG00066198 Asset Management
- ServiceNow Production Changes for R:230302
-
ServiceNow R:230302 changes applied between 02-24-2023 and 03-02-2023 included [0] New Features, [16] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request changes to the skills & specialties list in your alumni/donor account' form CHG00065841 Request Management
Enhancement Modify 'Request a Contractor-Vendor Card' form CHG00065899 Request Management
Enhancement Modify 'Request Exception for Undergraduate Travel to "High" or "Extreme" Location' form CHG00065935 Request Management
Enhancement Modify 'New AWS Service Request' form CHG00065939 Request Management
Enhancement Health Check updates related to buildings accessed N/A
CHG00065491 Health Check
Enhancement Modify 'Request New GSB Computer' form CHG00065890 Request Management
Enhancement Modify 'Change or Cancel Paging Service' form headers CHG00065951 Request Management
Enhancement Modify 'Change or Cancel Mobile Service' form headers CHG00065950 Request Management
Enhancement Add new Inbound Action for Smart Page Directory updates to create a Support Request CHG00065830 Request Management
Enhancement Modify 'Request a Spouse/Partner Courtesy Card' form CHG00065812 Request Management
Enhancement Modify 'ET Offboarding Process' workflow CHG00065838 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00065736 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00065737 Request Management
Enhancement Modify 'Get MCD Operations & Facilities Support' form CHG00065739 Request Management
Enhancement Modify 'Request a new Computer and/or Accessories: GSB' form CHG00065790 Request Management
Enhancement Add 'YubiKey Reimbursement Request' form CHG00065832 Request Management
Fix 'Add Mobile Service workflow' not closing RITM when closed incomplete CHG00065956 Request Management
Fix Header is missing for 'Change or Cancel Research Computing Service' form and typo in 'Adjust Mobile Service' form's error popup window CHG00065718 Request Management
Fix Item quantity field is accepting the decimal number only if zero is added before decimal point CHG00065810 Request Management
February 2023
- ServiceNow Production Changes for R:230223
-
ServiceNow R:230223 changes applied between 02-17-2023 and 02-23-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement SUHP enhancement migration to production N/A
CHG00065570 Request Management
Enhancement Modify 'Request Wasabi Cloud Storage' form CHG00065618 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00065619 Request Management
Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' notifications CHG00065672 Request Management
Enhancement Modify Student Isolation notifications CHG00065713 Health Check
Enhancement Modify Health Check notification CHG00065714 Health Check
Fix 'Adjust Mobile Services' form bill start date field not displaying in backend CHG00065665 Request Management
- ServiceNow Production Changes for R:230216
-
ServiceNow R:230126 changes applied between 02-10-2023 and 02-16-2023 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Create GSB Applicant Authentication Issue' form CHG00065479 Request Management
Enhancement Modify 'Hardware Requests & Returns' form CHG00065480 Request Management
Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' workflow CHG00065535 Request Management
Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' form CHG00065534 Request Management
Enhancement Modify SUHP asset upload workflow to create multiple assets separated by commas N/A
CHG00065481 Request Management
Enhancement Update quick search filters for Stories CHG00065491 Agile Development
Enhancement Modify 'Change or Cancel Mobile Service' form to hide 'Select Device' question when 'Cancel' is selected CHG00065434 Request Management
Enhancement Modify 'Request LBRE Accounts Payable Services' form CHG00065304 Request Management
Enhancement Modify 'Request Code Group Support' form CHG00065306 Request Management
Fix Call record that is transferred to Incident does not show under Related Calls tab on Incident record CHG00065494 Incident Management
Fix 'Adjust Mobile Services' form questions not displaying standard behavior CHG00064802 Request Management
- ServiceNow Production Changes for R:230209
-
ServiceNow R:230209 changes applied between 02-03-2023 and 02-09-2023 included [0] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify secure Incident ACL CHG00064932 Incident Management
Enhancement Modify 'Undergraduate Visiting Research Intern Application' form CHG00065090 Request Management
Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian'' form CHG00065097 Request Management
Enhancement Modify 'Request Instrument Training' form CHG00065100 Request Management
Enhancement Modify 'Financial Risk Management' form CHG00065154 Request Management
Enhancement Create 'Request a new Computer and/or Accessories: VPA' order guide CHG00065155 Request Management
Enhancement Modify 'SAA & MCD' order guides CHG00065167 Request Management
Enhancement Modify 'Close a Non-Sponsored Project Task Awards (PTA) or Segment' form CHG00065170 Request Management
Enhancement Modify 'Request a new Computer and/or Accessories' order guide CHG00065171 Request Management
Enhancement Modify 'Other Merchant Services Related Inquiries/Requests' form CHG00065178 Request Management
Enhancement Modify 'Create SUHP Order Guide for New Client' form CHG00065180 Request Management
Enhancement Modify 'Service Alert' ordering CHG00065192 Portal
Enhancement Modify 'Get Hoover Library & Archives Assistance' form notification CHG00065206 Request Management
Enhancement Modify SUHP DOR order guide user criteria N/A
CHG00065208 Request Management
Enhancement Modify 'Request Event Admin access to events.stanford.edu' form CHG00065214 Request Management
Enhancement Modify 'ET Offboarding' form CHG00065229 Request Management
Enhancement Create 'Request Technical Operations Support & Repair' form CHG00065288 Request Management
Enhancement Modify ITI incident SLA for P3 and P4 CHG00065290 Incident Management
Fix PTA variable field missing on 'Change or Cancel Mobile/Paging Service' forms CHG00065293 Request Management
- ServiceNow Production Changes for R:230202
-
ServiceNow R:230202 changes applied between 01-27-2023 and 02-02-2023 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Smart Page On-Call Schedule Support' form CHG00064812 Request Management
Enhancement Create 'Request changes to race/ethnicity..' form CHG00064816 Request Management
Enhancement Create 'Report issues with Stanford degrees..' form CHG00064818 Request Management
Enhancement Create multiple OOD forms TASK00437442 / TASK00437447 / TASK00437448 / TASK00437450 / TASK00437451 / TASK00442461 / TASK00451095
CHG00064854 Request Management
Enhancement Modify 'Request Data Owner Approval' form CHG00064889 Request Management
Enhancement Modify 'Visiting Student Researcher Application' form CHG00064893 Request Management
Enhancement Modify 'Enroll for PCI Awareness Training' form CHG00064967 Request Management
Enhancement Modify ORBIT Mobile Device Type table CHG00064975 Request Management
Enhancement Create 'Operator Services Center - General Request' form CHG00064979 Request Management
Enhancement Modify Struxureware URL to update items to PRD CHG00065004 Request Management
Enhancement Create 'Request change to your name while at Stanford..' form CHG00065015 Request Management
Enhancement Create 'Request a new Computer and/or Accessories: SUHP' form CHG00065021 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' and "Request LBRE Accounts Payable..' forms CHG00065047 Request Management
Fix Cardinal Protect option on Order Guides is not defaulting to 'No' CHG00064969 Request Management
Fix Ethics and Compliance form not saving on fulfiller view CHG00064981 Request Management
Fix H&S Asset field not mandatory for SUHP Non-recommended Accessory Model CHG00065025 Request Management
January 2023
- ServiceNow Production Changes for R:230126
-
ServiceNow R:230126 changes applied between 01-20-2023 and 01-26-2023 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request New GSB Tablet' form CHG00064862 Request Management
Enhancement Create 'Request a Faculty Invitation Letter (Barile Law)' form CHG00064749 Request Management
Enhancement Create 'Stanford Device Registration Request' form CHG00064763 Request Management
Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form CHG00064787 Request Management
Enhancement Modify 'Request ServiceNow Support' form CHG00064804 Request Management
Enhancement Modify 'Request Facilities Engineering Billing' form CHG00064835 Request Management
Enhancement Create 'Request a Business Affairs Job Posting' form N/A
CHG00064802 Request Management
Enhancement SLA ITI Phase I CHG00064416 Incident Management
Enhancement Modify 'SOM Computer Request' form CHG00064666 Request Management
Enhancement ORBIT Phase 2: Mobile Add/Change/Cancel forms N/A
CHG00063255 Request Management
Enhancement Add PPM Resource Management Contract Schedule CHG00064814 PPM
Enhancement Add new metric and database view for assignment group changes CHG00064702 Core / Reporting
Fix 'Other' option fields display incorrectly on 'Change or Cancel Mobile Service' form CHG00064807 Request Management
Fix Some SUHP Approvals not being sent to EAM CHG00064775 SUHP
Fix SUHP order guide accessory workflow - auto return asset error CHG00064757 SUHP
- ServiceNow Production Changes for R:230119
-
ServiceNow R:230119 changes applied between 01-13-2023 and 01-19-2023 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a new Computer and/or Accessories' form CHG00064456 Request Management
Enhancement Modify 'Need help with your gift or Stanford Account?' form CHG00064517 Request Management
Enhancement Modify 'R&DE' forms CHG00064521 Request Management
Enhancement Modify 'Mobile Deposit Access' form CHG00064550 Request Management
Enhancement Modify 'Request Graduate Admissions Support' form CHG00064552 Request Management
Enhancement Remove 'Computer & Laptops' category from portal CHG00064568 Portal
Enhancement Modify all H&S assets scheduled retirement dates CHG00064577 Asset Management
Enhancement Modify 'Environment' field on 'Story' records CHG00064578 AGILE
Fix Child Incident active on closure of Parent Incident CHG00064543 Reporting
- ServiceNow Production Changes for R:230112
-
ServiceNow R:230112 changes applied between 01-06-2023 and 01-12-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Grant Location API' form CHG00064142 Request Management
Enhancement Modify 'Hospital Employees' ServiceNow page CHG00064374 Portal
Enhancement Modify recipient list for 'Outstanding SHC and SCH Related Change Requests' report CHG00064401 Reporting
Enhancement Update images in 'How to Log into Smart Page Profile' knowledge article CHG00064399 Knowledge Management
Enhancement Deactivate Health Check scheduled emails for students N/A
CHG00064414 Health Check
Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form CHG00064288 Request Management
Enhancement Modify 'Technical Assistance with Cardinal Print' form CHG00064291 Request Management
Enhancement Modify 'Request New GSB Computer' form CHG00064297 Request Management
Enhancement Create 'Request TSO repair (Student Residential)' form CHG00064300 Request Management
Enhancement Modify 'Contact Alumni Online Customer Service' form CHG00064320 Request Management
Enhancement Modify 'Request Travel Expense Reimbursement' form CHG00064322 Request Management
Enhancement Enable incoming chat audio notification CHG00064318 Core
Enhancement Modify 'SOM Computer Request' form CHG00064323 Request Management
Enhancement Modify 'Get Assistance with OBI (OOD/SAA Only)' form CHG00064328 Request Management
Fix Unable to add multiple items to cart CHG00064319 Portal
Fix Duplication of request updated emails CHG00064262 Request Management
- ServiceNow Production Changes for R:230105
-
ServiceNow R:230105 changes applied between 12-16-2022 and 01-05-2023 included [0] New Features, [2] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'University Privacy Office' form CHG00064142 Request Management
Enhancement Modify 'Get Help with End-Term Course Evaluations' form CHG00064238 Request Management
December 2022
- ServiceNow Production Changes for R:221215
-
ServiceNow R:221215 changes applied between 12-09-2022 and 12-15-2022 included [0] New Features, [16] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Cardinal Flex Workspace Reservations' form CHG00063904 Request Management
Enhancement SUHP enhancement migration to production N/A
CHG00063916 Request Management
Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form CHG00063933 Request Management
Enhancement Modify 'Request Marketing Support for Stanford Transporation..' form CHG00063934 Request Management
Enhancement Modify 'SD:Telecommunications Request' form CHG00063946 Request Management
Enhancement Modify 'Request Graduate Admissions Support' form CHG00063965 Request Management
Enhancement Modify HILA custom email notifications CHG00063975 Request Management
Enhancement Modify 'Comments and work notes' field ACL on List View for secure tickets CHG00064002 Incident / Request Management
Enhancement Modify 'Request Exception for Undergraduate Travel' form CHG00064007 Request Management
Enhancement Modify Health Check 'Date Approved Changes' field CHG00064010 Health Check
Enhancement Modify 'Request Access to OAK Storage Service' form CHG00064039 Request Management
Enhancement Modify 'Visiting Student Researcher Application' form CHG00064044 Request Management
Enhancement Modify 'Undergraduate Visiting Research Intern Application' form CHG00064045 Request Management
Enhancement Modify 'Stanford University Hardware Program' form CHG00064048 Request Management
Enhancement Modify 'Hardware Requetss & Returns' form CHG00064049 Request Management
Enhancement Modify Health Check nightly job CHG00064072 Health Check
Fix Proposed Major Incident does not update to 'Active' state CHG00063947 Major Incident
Fix Module 'My Profile' option broken in Filter Navigator CHG00063958 Core
- ServiceNow Production Changes for R:221208
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ServiceNow R:221208 changes applied between 12-02-2022 and 12-08-2022 included [0] New Features, [5] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Hardware Requests & Returns' form CHG00063685 Request Management
Enhancement Modify 'Requested for support, access, or a credit card reader..' form CHG00063688 Request Management
Enhancement Modify 'Faculty and Academic Staff' Portal and Contact Us page CHG00063764 Portal
Enhancement Modify 'Stanford Doerr School of Sustainability Website Feedback' form CHG00063770 Request Management
Enhancement Add 'Cardinal Protect' question to SUHP Order Guides CHG00063812 Request Management
- ServiceNow Production Changes for R:221201
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ServiceNow R:221201 changes applied between 11-25-2022 and 12-01-2022 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Extended Student Isolation policies N/A
CHG00063431 Health Check
Enhancement Modify 'Request Access to a School of Medicine..'' form CHG00063433 Request Management
Enhancement Modify 'Request MCD Planned Giving Services' form CHG00063434 Request Management
Enhancement Modify 'Inquire About Exchange Programs for Stanford Students' form CHG00063435 Request Management
Enhancement Modify SUHP Computer Model name format CHG00063441 Asset Management
Enhancement Modify Related list to add 'Epics' on 'Scrum view' CHG00063523 AGILE
Enhancement Modify 'Hardware Requests & Returns' form CHG00063559 Request Management
November 2022
- ServiceNow Production Changes for R:221124
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ServiceNow R:221124 changes applied between 11-18-2022 and 11-24-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Reset Smart Page Password' form CHG00063324 Request Management
Enhancement Modify 'Request SRWC Health & Safety Services' form CHG00063327 Request Management
Enhancement Modify 'Request SRWC Water/Anchor Point Services form CHG00063336 Request Management
Enhancement Modify 'Request SRWC Facilities Support' form CHG00063340 Request Management
Enhancement Modify 'Request CASHNet Historical Data' form CHG00063356 Request Management
Fix Cannot sign into ServiceNow CHG00063350 Core
- ServiceNow Production Changes for R:221117
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ServiceNow R:221117 changes applied between 11-12-2022 and 11-17-2022 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request MCD Planned Giving Services' form CHG00063034 Request Management
Enhancement Modify Major Incident email notifications CHG00063110 Major Incident
Enhancement Modify 'Get Help with MCD Reporting' form CHG00063115 Request Management
Enhancement Create Order Guide for DoR CHG00063134 Request Management
Enhancement Modify 'Inquire about Changes to My Graduate Program' form CHG00063138 Request Management
Enhancement Modify ACL for Assignment Group creation CHG00063149 Core
Enhancement SUHP enhancement migration to production N/A
CHG00063191 Request Management
Enhancement Modify 'COVID-19 Inquiry' form CHG00063195 Health Check
Enhancement Modify HILA custom email notifications CHG00063198 Request Management
Enhancement Modify 'Hardware Requests & Returns' form CHG00063217 Request Management
- ServiceNow Production Changes for R:221110
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ServiceNow R:221110 changes applied between 11-04-2022 and 11-11-2022 included [0] New Features, [10] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Cash and Check Bank Deposits - General Request' form CHG00062244 Request Management
Enhancement Modify 'SU Core Delivery Information' variable set CHG00062666 Request Management
Enhancement Create 'Get Assistance with Group or Program Travel' form CHG00062791 Request Management
Enhancement Modify 'Request MCD Research' form CHG00062838 Request Management
Enhancement Create 'Remove Activation Locks' form CHG00062846 Request Management
Enhancement Modify 'Report a Concern to the Stanford University Ethics..' form CHG00062874 Request Management
Enhancement Modify 'ET Offboarding' form CHG00062977 Request Management
Enhancement Modify 'Hardware Requests & Returns' form CHG00063004 Request Management
Enhancement Run data clean up on 'Requested by/for' fields CHG00063015 Core
Enhancement Modify 'UIT Communications Request' form CHG00063017 Request Management
Fix 'Request ServiceNow Support' form does not send email confirmation CHG00062881 Request Management
Fix Asset being assigned to mulitple users CHG00062973 Asset Management
Fix Fields missing from Demand record CHG00063046 PPM
Patch SOA Upgrade for Lenel and CCure Webservice N/A
CHG00062958 Integration
- ServiceNow Production Changes for R:221103
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ServiceNow R:221103 changes applied between 10-28-2022 and 11-03-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Varsity Building Maintenance' form CHG00062615 Request Management
Enhancement Modify 'Support Request Cisco Unified Contact..' form CHG00062618 Request Management
Enhancement Modify 'Get Help with MCD Reporting' form CHG00062636 Request Management
Enhancement Create 'Request VDI Support' form CHG00062643 Request Management
Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form CHG00062645 Request Management
Enhancement Modify 'Requested for' field to OOB on RITM table CHG00062648 Request Management
Enhancement Create 'Request SoM TDS EXO New Server' form CHG00062649 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00062709 Request Management
Enhancement Modify 'ET Windows On Premise Server Build Request..' form CHG00062735 Request Management
Fix Service Criticality and Priority inconsistency CHG00062708 Incident Management
Patch Stanford Rome Patch 9b/10 Hot Fix N/A
CHG00061811 Core
October 2022
- ServiceNow Production Changes for R:221027
-
ServiceNow R:221027 changes applied between 10-21-2022 and 10-27-2022 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' data sync rules CHG00062403 Reporting
Enhancement Modify 'Hardware Requests & Returns' form CHG00062449 Request Management
Enhancement Modify Inbound Action to block spam account CHG00062463 Request Management
Enhancement Modify 'Request Loaner Laptop Extension from The Tech Desk' form CHG00062465 Request Management
Enhancement Modify 'Get WalkMe Support and Submit Feedback' form CHG00062495 Request Management
Enhancement Create custom peripheral for SOM Order Guide CHG00062506 Request Management
Enhancement Modify 'GSB Media Services Request' form CHG00062509 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00062510 Request Management
Enhancement Modify 'Request Call Review - Operator Services' form CHG00062546 Request Management
Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing Dashboard..' form CHG00062551 Request Management
Enhancement Create 'Service' columns on Task table for all ticket types CHG00062557 Reporting
Fix Unable to create SUHP Hardware Assets CHG00062507 Asset Management
- ServiceNow Production Changes for R:221020
-
ServiceNow R:221020 changes applied between 10-14-2022 and 10-20-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Remote Worker Reimbursements' form CHG00062160 Request Management
Enhancement Modify 'Create website on Stanford Sites' form CHG00062179 Request Management
Enhancement Modify 'Build a Meeting Room' workflow CHG00062215 Request Management
Enhancement Modify 'SOM Computer Request' form CHG00062217 Request Management
Enhancement Modify 'Stanford Calendar Resource Request' form CHG00062220 Request Management
Enhancement Modify 'Visiting Student Researcher Application' form CHG00062241 Request Management
Enhancement Modify 'Survey Tool (Qualtrics) - General Request' form CHG00062242 Request Management
Enhancement Create 'Request Call Review - Operator Services' form CHG00062250 Request Management
Enhancement Modify 'Request Authority for HR Simplication, Manager Center..' form CHG00062286 Request Management
Enhancement Modify 'Requested for support, access, or a credit card reader..' form CHG00062301 Request Management
Enhancement Modify 'Request Data Owner Approval' form CHG00062331 Request Management
Enhancement Modify 'Facilities Services' Contact Us page CHG00062362 Portal
Fix Related tickets on 'Reported for' not working on Call record CHG00062219 Call Management
Fix Metric Instance table displays 'Known error' on old records CHG00062355 Reporting
- ServiceNow Production Changes for R:221013
-
ServiceNow R:221013 changes applied between 10-07-2022 and 10-13-2022 included [0] New Features, [22] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' field to be OOB configuration N/A
CHG00061566 Core
Enhancement Modify three LBRE Finance forms CHG00061953 Request Management
Enhancement Modify Incident to Support Request behavior CHG00061980 Request Management
Enhancement Modify 'Request My Mobile Device Billing Details' form CHG00061995 Request Management
Enhancement Modify 'UIT HR Employment Actions' workflow CHG00061996 Request Management
Enhancement Create 'Request for support, access, or a credit card..' form CHG00062006 Request Management
Enhancement Modify 'Requested by/for' field on Health Check creation CHG00062015 Health Check
Enhancement Modify 'University Privacy Office' form CHG00062027 Request Management
Enhancement Modify 'Requested by/for' fields on templates CHG00062033 Request Management
Enhancement Modify 'Reserve Space/Conference Room in Science..' form CHG00062043 Request Management
Enhancement Create Order Guides for UHR, OER/EXRE, SAA, MCD, and IAIS TASK00390184 / TASK00398136 / TASK00398175 / TASK00398178 / TASK00414737
CHG00062053 Request Management
Enhancement Modify 'UIT Communications Request' form CHG00062059 Request Management
Enhancement Create 'Cancel a Scheduled Payment' form CHG00062077 Request Management
Enhancement Modify 'Requested by' field back to OOB on Demand record CHG00062080 PPM
Enhancement Modify Short Description on SUHP Eligibility TASK CHG00062091 Request Management
Enhancement Modify 'Request Stanford Office of Development Web Applications..' form CHG00062104 Request Management
Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form CHG00062105 Request Management
Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form CHG00062137 Request Management
Enhancement Create 'Add or Modify Access to SAA Travel/Study GiveGab' form CHG00062138 Request Management
Enhancement Create 'Add or Modify Access to Storyblok' form CHG00062139 Request Management
Enhancement Modify 'Request Assistance with SAA Filemake Database' form CHG00062140 Request Management
Enhancement Revert CHG00061468 to previous version N/A
CHG00062159 Portal / Incident Management
Fix REQ/RITM/TASK short description missing 'Requested by' field CHG00062076 Request Management
Fix 'Requested by/for' Tabs missing on Users record CHG00062079 Request Management
- ServiceNow Production Changes for R:221006
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ServiceNow R:221006 changes applied between 09-30-2022 and 10-06-2022 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Data Owner Approval' workflow CHG00061675 Request Management
Enhancement Modify 'UIT Communication Request' form CHG00061732 Request Management
Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form CHG00061737 Request Management
Enhancement Modify 'Request create:space 3D Print' form CHG00061768 Request Management
Enhancement Create 'Reopen Count' field on Support Request table CHG00061781 Reporting
Enhancement Modify 'Vaden Dashboard Access - Isolation' dashboard CHG00061791 Health Check
Enhancement Modify 'Request Vendor Management Help' form CHG00061808 Request Management
Enhancement Modify 'Request Virtual Meeting and Webinar Support' form CHG00061810 Request Management
Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form CHG00061858 Request Management
Enhancement Modify 'Date approved' field with new requirements N/A
CHG00061864 Health Check
Enhancement Add Phone to 'Type' field in Agent Workspace N/A
CHG00061879 Request Management
Enhancement Modify Scheduled Report email for 'Outstanding SHC and SCH Related..' report CHG00061881 Reporting
Enhancement Create reporting ability to Activities log of Assets CHG00061918 Asset Management / Reporting
Fix Portal is not in compliance with accessibility requirements N/A
CHG00061635 Portal
September 2022
- ServiceNow Production Changes for R:220929
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ServiceNow R:220929 changes applied between 09-23-2022 and 09-29-2022 included [0] New Features, [15] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Back Out Major Incident workbench changes N/A
CHG00061523 Major Incident
Enhancement Modify 'Assist with Admitted Graduate Student Documentation' form CHG00061540 Request Management
Enhancement Create 'Request create:space 3D Print' form CHG00061542 Request Management
Enhancement Create custom fields on Demand and Project record CHG00061567 AGILE
Enhancement Modify 'Research Administration' SU BU Workgroup name CHG00061569 Core
Enhancement Modify 'Request Marketing Support for Stanford Transportation' form CHG00061571 Request Management
Enhancement Create SDSS Business unit CHG00061572 Core
Enhancement Modify 'Request Data Owner Approval' form CHG00061578 Request Management
Enhancement Modify 'Get WalkMe Support and Submit Feedback' form CHG00061615 Request Management
Enhancement Create API for GSB CHG00061621 Integration
Enhancement Modify 'Report Student COVID-19 Isolation' form CHG00061633 Health Check
Enhancement Modify 'Report Student COVID-19 Isolation' form CHG00061634 Health Check
Enhancement Add Novavax as Vaccine Manufacturer on Health Check CHG00061645 Health Check
Enhancement Modify 'Request ServiceNow Support' form CHG00061666 Request Management
Enhancement Modify 'Secure Pager' price on 'Paging Services' form CHG00061685 Request Management
- ServiceNow Production Changes for R:220922
-
ServiceNow R:220922 changes applied between 08-26-2022 and 09-22-2022 included [0] New Features, [34] Enhancement(s), [6] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement SUHP enhancement migration to production N/A
CHG00060869 Request Management
Enhancement Modify 'Report Student COVID-19 Isolation' workflow N/A
CHG00060870 Health Check
Enhancement Modify 'Request Exception for Undergraduate Travel..' form CHG00060935 Request Management
Enhancement Disable COVID-19 Employee Compliance email CHG00060994 Health Check
Enhancement Modify Major Incident workbench email behavior CHG00060995 Major Incident
Enhancement Modify two Enterprise Infrastructure forms CHG00060998 Request Management
Enhancement Create Inbound Action for SoM NetDB CHG00061000 Incident Management
Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form CHG00061001 Request Management
Enhancement Create 'Request Loaner Laptop Extension from The Tech Desk' form CHG00061030 Request Management
Enhancement Modify 'Get WalkMe Support and Submit Feedback' form CHG00061096 Request Management
Enhancement Modify 'Grant STARS Administrator Authority' form CHG00061103 Request Management
Enhancement Modify email notification for 'Get Hoover Library..' form CHG00061156 Request Management
Enhancement Modify Agent Workspace landing page CHG00061157 Request Management
Enhancement Disable Walk-Up notifications on Agent Workspace CHG00061178 Request Management
Enhancement Modify Health Check forms, emails, and workflows N/A
CHG00061181 Health Check
Enhancement Modify three VPSA Degree Admissions forms CHG00061217 Request Management
Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance' form CHG00061244 Request Management
Enhancement Modify 'Reset or Inquire about Recommending Lists' form CHG00061248 Request Management
Enhancement Modify models from SoM Order Guide CHG00061266 Request Management
Enhancement Create Inbound Action for Stanford Doerr Facilities CHG00061275 Request Management
Enhancement Modify 'Inquire about Transfer Credit' form CHG00061279 Request Management
Enhancement Modify 'Threat Concern' form CHG00061296 Request Management
Enhancement Create Incident and Change Request Related List on Service Offering record CHG00061309 AGILE
Enhancement Create 'State' and 'Assignment group' metric definitions for TASK/Defect/Story CHG00061310 Reporting
Enhancement Modify 'SOM Computer Request' form CHG00061321 Request Management
Enhancement Create two Site-to-Site VPN forms CHG00061329 Request Management
Enhancement Modify Mirrored ticket behavior with Priority field CHG00061334 Incident Management
Enhancement Create 'UIT Employment Actions' form N/A
CHG00061335 Request Management
Enhancement Disable Health Check submission reminders CHG00061350 Health Check
Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form CHG00061443 Request Management
Enhancement Create flag in CI to show Incident priority on 'My Tickets' CHG00061468 Portal / Incident Management
Enhancement Create 'Inquire About Exchange Out Programs..' form CHG00061476 Request Management
Enhancement SUHP enhancement migration to production N/A
CHG00061479 Request Management
Enhancement Agent Workspace migration 20220915 N/A
CHG00061481 Request Management
Fix Quantity is greater than 1 on HC Pager field on Paging form CHG00060790 Asset Management
Fix Two approval emails send on 'Obtain Presecription Safety Glasses..' form CHG00060960 Request Management
Fix TASK on 'Change AWS' form is routing incorrectly CHG00061083 Request Management
Fix Labels displaying incorrectly on Portal and Fulfiller view CHG00061146 Core
Fix PTAE changes not fully logging into Asest log CHG00061304 Asset Management
Fix ServiceNow Portal chevron tiles redirect incorrectly CHG00061328 Portal
August 2022
- ServiceNow Production Changes for R:220825
-
ServiceNow R:220825 changes applied between 08-19-2022 and 08-25-2022 included [1] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications New Feature Agent Workspace Migration N/A
CHG00060366 Core
Enhancement Modify 'SU - GSB Media Services Location' table CHG00058425 Request Management
Enhancement Modify 'Request New Hire Onboarding or Employee..' form CHG00060557 Request Management
Enhancement Create three UCOMM forms CHG00060559 Request Management
Enhancement Modify standard email notification subject line CHG00060575 Request Management
Enhancement Modify 'Create Group/Department Website..' form CHG00060580 Request Management
Enhancement Create 'Get Help with My Payment Plan' form CHG00060582 Request Management
Enhancement Modify 'SoM Computer Request' email notification CHG00060591 Request Management
Enhancement Modify 'Request Non-Degree Admissions Support' form CHG00060602 Request Management
Enhancement Modify 'Enroll for PCI Awareness Training' form CHG00060604 Request Management
Enhancement Create five OCRO Executive Support forms CHG00060636 Request Management
Enhancement Modify 'Residential Cluster and A/V Support' form CHG00060658 Request Management
Enhancement Create 'Cancel My Payment Plan' form CHG00060662 Request Management
Enhancement Modify 'Get WalkMe Support and Submit Feedback' form CHG00060670 Request Management
Enhancement Onboard LBRE Transportion to ServiceNow CHG00060683 Request Management
Enhancement Modify 'Dev response' field on Defect CHG00060684 AGILE
Enhancement Modify 'Add, Modify, or Retire a Service in ServiceNow' form CHG00060688 Request Management
Enhancement Modify 'AFS / Secure AFS - General Request' form CHG00060693 Request Management
Enhancement Create 'Report a Stanford Doerr School Facilities Problem' form CHG00060705 Request Management
Fix PTAE changes are not logged into Asset log CHG00060588 Asset Management
- ServiceNow Production Changes for R:220818
-
ServiceNow R:220818 changes applied between 08-12-2022 and 08-18-2022 included [0] New Features, [9] Enhancement(s), [2] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Access & Facilities Requests' form CHG00060387 Request Management
Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form CHG00060406 Request Management
Enhancement Create 'Key Replacement' form CHG00060422 Request Management
Enhancement Create 'Request Assistance with My Academic Path' form CHG00060426 Request Management
Enhancement Modify 'SUHP-export - All Active Requests' report CHG00060479 Reporting
Enhancement Create 'Request Enterprise Technology Virtualization..' form CHG00060481 Request Management
Enhancement Create 'Request Enterprise Technology Storage..' form CHG00060482 Request Management
Enhancement Create new multi-value attribute type CHG00060492 Configuration Management
Enhancement Onboard OHC Health Check to ServiceNow CHG00060493 Request Management
Fix Tickets are not displaying in 'My Tickets' CHG00060303 Portal
Fix iFrame is no longer working in Knowledge Articles CHG00060488 Knowledge Management
Patch ServiceNow scheduled maintenance N/A
CHG00060416 Core
- ServiceNow Production Changes for R:220811
-
ServiceNow R:220811 changes applied between 08-05-2022 and 08-11-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Troubleshoot Coterm Application..' form CHG00060225 Request Management
Enhancement Modify 'Request DAPER Fields Assistance' form CHG00060273 Request Management
Enhancement Modify 'Request Emergency Change to Plan' form CHG00060274 Request Management
Enhancement Modify 'Request Ergonomics Services' form CHG00060275 Request Management
Enhancement Modify 'Request Non-Standard Software' form CHG00060309 Request Management
Enhancement Create new email notification for PRB and PTASK records CHG00060325 AGILE
Enhancement Trace root cause for Paging failures in PRD CHG00060327 Request Management
Enhancement Create 'Cisco Services - General Project Request' form CHG00060339 Request Management
Fix Duplicate email notifications firing out CHG00060291 Request Management
Fix Spam tickets created via Inbound Action CHG00060311 Request Management
Fix Valley Care cost centers displaying incorrectly CHG00060332 Request Management
- ServiceNow Production Changes for R:220804
-
ServiceNow R:220804 changes applied between 07-29-2022 and 08-04-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Assist with Linux Scheduling Service' form CHG00059971 Request Management
Enhancement Create 'Assist with Otica Resource Management' form CHG00059972 Request Management
Enhancement SUHP Sprint 20220721 Migration N/A
CHG00060002 Request Management
Enhancement Modify 'Inquire about Graduate Admission Policies' form CHG00060096 Request Management
Enhancement Create 'Harassment and Disruptive Phone Call Blocking' form CHG00060103 Request Management
Fix SU Authority Manager is not validating authority end-date CHG00059649 Request Management
July 2022
- ServiceNow Production Changes for R:220728
-
ServiceNow R:220728 changes applied between 07-22-2022 and 07-28-2022 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Check My Mobile Device Eligibility' form CHG00059685 Request Management
Enhancement Create 'Assist with a Debian Package Archive' form CHG00059768 Request Management
Enhancement Create 'Assist with a Debian Archive Mirror' form CHG00059769 Request Management
Enhancement Modify email notification for International Travel form CHG00059770 Request Management
Enhancement Modify 'Add or Modify Access to Alumni, Donor..' form CHG00059778 Request Management
Enhancement Create 'Upgrade Mac OS' form CHG00059835 Request Management
- ServiceNow Production Changes for R:220721
-
ServiceNow R:220721 changes applied between 07-15-2022 and 07-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify SUHP Asset Management functionality N/A
CHG00059468 Asset Management
Enhancement Modify 'Undergraduate Visiting Research Intern..' form CHG00059483 Request Management
Enhancement Modify multiple Graduate Admission forms CHG00059506 Request Management
Enhancement Modify 'Request for Matlab Network Institution License' form CHG00059510 Request Management
Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form CHG00059512 Request Management
Enhancement Create 'Request University International Travel Exceptions' form CHG00059569 Request Management
Enhancement Request SoM API CHG00059573 Integration
Enhancement Modify 'Build a Meeting Room' workflow CHG00059587 Request Management
Fix Approver for Cost Center is not hidden on ORBIT CHG00059572 Request Management
Patch Stanford Rome Patch 9 CHG00058743 Core
- ServiceNow Production Changes for R:220714
-
ServiceNow R:220714 changes applied between 07-08-2022 and 07-14-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Project table Date tab CHG00059341 AGILE
Enhancement Create data script to close old tickets for UCOMM CHG00059352 Request Management
Enhancement Modify 'Get Help with Graduate Financial Support' form CHG00059359 Request Management
Enhancement Create DAPER Order Guide CHG00059366 Request Management
Enhancement Modify 'Build a Meeting Room' internal email workflow CHG00059390 Request Management
Enhancement Create 'Request for SuperMongo Software' form CHG00059428 Request Management
Enhancement Modify 'SoM Computer Request' form CHG00059454 Request Management
Enhancement Create 'Get Assistance with BeWell, Healthy Living..' form CHG00059463 Request Management
Fix ITIL Users cannot change 'Service' field on Change Request CHG00059457 Change Management
Patch Upgrade ServiceNow Mid-Tier (SC2) N/A
CHG00059335 Core
- ServiceNow Production Changes for R:220707
-
ServiceNow R:220707 changes applied between 07-01-2022 and 07-07-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request SRWC Custodial Service' form CHG00059073 Request Management
Enhancement Modify 'Contact University Communications' form CHG00059101 Request Management
Enhancement Modify ORBIT Approver process for Cost Center CHG00059131 Request Management
Enhancement Create 'Request New AFS Group Volume' form CHG00059134 Request Management
Enhancement Modify 'Get Assistance with the Stanford Travel Program' form CHG00059147 Request Management
Enhancement Modify 'Get Assistance with Unused Airline Tickets' form CHG00059148 Request Management
Enhancement Modify 'Request to Update Ways Designation' form CHG00059204 Request Management
Fix Old accessory showing up on SoM Computer Request form CHG00059169 Request Management
June 2022
- ServiceNow Production Changes for R:220630
-
ServiceNow R:220630 changes applied between 06-24-2022 and 06-30-2022 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Contact University Communications' form CHG00058921 Request Management
Enhancement Create R&DE report CHG00058924 Reporting
Enhancement Create 'Get Assistance with Events Management (Cvent)' form CHG00058960 Request Management
Enhancement Modify 'ET Offboarding Process' form CHG00059015 Request Management
Enhancement Index tables in DEV CHG00059016 Request Management
Enhancement Create custom notification for UIT OPACS CHG00059017 Request Management
Enhancement Modify Health Check User Criteria CHG00059021 Health Check
Fix Dynamic routing on SUHP Order Guide broken CHG00058930 Request Management
Fix SUHP eligibility workflow does not consider new hires CHG00059024 Request Management
- ServiceNow Production Changes for R:220623
-
ServiceNow R:220623 changes applied between 06-17-2022 and 06-23-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with a Travel Profile' form CHG00058684 Request Management
Enhancement Modify 'Troubleshoot Reading Committee Issues' form CHG00058686 Request Management
Enhancement Modify 'Request ServiceNow Support' form CHG00058695 Request Management
Enhancement Modify R&DE Student Housing email notifications CHG00058731 Request Management
Enhancement Modify 'Build a Meeting Room' form CHG00058741 Request Management
Enhancement Modify Epic and Story tables N/A
CHG00058760 AGILE
Enhancement Create API Integration for ISO CHG00058761 Integration
Enhancement Create fix script to clean Resource Allocation table data N/A
CHG00058775 PPM
Enhancement Create 'Reserve Space/Conference Room in Science..' form CHG00058820 Request Management
Enhancement Modify 90 day baseline Nightly job N/A
CHG00058852 Health Check
Fix Assets are showing up on Portal Search CHG00058728 Portal
- ServiceNow Production Changes for R:220616
-
ServiceNow R:220616 changes applied between 05-27-2022 and 06-16-2022 included [0] New Features, [21] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create script to close ICT and ICP tickets for ITOC CHG00054275 Request Management
Enhancement Modify 'TSO Signal Drawings - General Request' form CHG00058169 Request Management
Enhancement SUHP Sprint 20220526 Migration N/A
CHG00058321 Request Management
Enhancement Modify 'Create Group/Department Website on Stanford Sites' form CHG00058347 Request Management
Enhancement Modify 'Request Varsity Building Maintenance' form CHG00058352 Request Management
Enhancement Modify 'Get Assistance with Financial Transactions' form CHG00058354 Request Management
Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form CHG00058362 Request Management
Enhancement Create 'UIT Ikiwiki - General Request' form CHG00058364 Request Management
Enhancement Create 'Request to Add or Modify Telephone Services' form CHG00058365 Request Management
Enhancement Modify 'EUX Service Delivery' form CHG00058393 Request Management
Enhancement Create 'Request H&S/CPI American Voiecs Project (AVP)...' form CHG00058407 Request Management
Enhancement Modify 'Get Help with Stanford Alumni Groups' form CHG00058455 Request Management
Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form CHG00058456 Request Management
Enhancement Modify 'ET Offboarding Process' form CHG00058524 Request Management
Enhancement Create Title IX Regulations form with anonymous feature CHG00058585 Request Management
Enhancement SUHP Sprint 20220609 Migration N/A
CHG00058611 Request Management
Enhancement Modify 'Request MCD Planned Giving Services' form CHG00058628 Request Management
Enhancement Modify OOB ServiceNow user profile on Portal CHG00058644 Portal
Enhancement Modify 'Request Data Owner Approval' form CHG00058645 Request Management
Enhancement Modify Student Isolation workflow CHG00058646 Health Check
Enhancement Modify Problem table with new RCA Category CHG00058647 AGILE
Fix Re-opening closed parent INC causes child INC to change to Active state CHG00058269 Incident Management
Fix Serial Number widget duplicating on SUHP Stockroom form CHG00058597 Request Management
Fix Transfer 'Model' to Local IT TASK fields are incorrect CHG00058599 Asset Management
Fix User roles are being added when submitting forms CHG00058643 Core
May 2022
- ServiceNow Production Changes for R:220526
-
ServiceNow R:220526 changes applied between 05-20-2022 and 05-26-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create SE3 Order Guide CHG00057739 Request Management
Enhancement Modify 'SU - SOMBuildings' table CHG00057970 Request Management
Enhancement Modify 'Request a Holiday Schedule Change/Update' form CHG00058061 Request Management
Enhancement Modify 'ACD (Avaya) Services - General Request' form CHG00058062 Request Management
Enhancement Create 'Request CS Gold Account' form CHG00058072 Request Management
Enhancement Modify Schedule tab fields on Information Change Request CHG00058089 Change Management
Enhancement Create 'Request Cardinal Flex Workspace Reservations' form CHG00058092 Request Management
Enhancement Create 'Request TSO Signal Drawing Access' form CHG00058093 Request Management
Enhancement Modify 'Request a Non-Employee Record in HRMS (PeopleSoft)' form CHG00058109 Request Management
Enhancement Create 'Request Traka Information' form CHG00058132 Request Management
Enhancement Modify 'Update or Report an Issue with a Non-Employee Record' form CHG00058190 Request Management
Enhancement Modify 'Locate a Stanford University ID for FASA' form CHG00058191 Request Management
Fix Firewall Workflow errors out CHG00058030 Request Management
Fix UI Policy broken on 'Request Assistance with SAA Filemaker Database' form CHG00058099 Request Management
Fix No TASK created from 'SoM Computer Request' form CHG00058165 Request Management
- ServiceNow Production Changes for R:220519
-
ServiceNow R:220519 changes applied between 05-13-2022 and 05-19-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' fields for Health Check and Request N/A
CHG00057704 Core
Enhancement Create 'EUX Service Delivery' form CHG00057855 Request Management
Enhancement Modify 'Report Student COVID-19 Isolation' form CHG00057866 Health Check
Enhancement Modify SUHP Asset Management N/A
CHG00057869 Asset Management
Enhancement Modify Change Task (CTASK) form fields CHG00057910 Change Management
Enhancement Create 'OpsGenie - General Request' form CHG00057951 Request Management
Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise' form CHG00057966 Request Management
Enhancement Modify 'Video Surveillance - General Request' form CHG00057972 Request Management
Fix Department table referencing old data CHG00057871 Request Management
Fix Correct SHC User Records with same SUNet ID N/A
CHG00057881 Core
Fix SUHP Data imports impact SoM Data imports CHG00057960 Asset Management
- ServiceNow Production Changes for R:220512
-
ServiceNow R:220512 changes applied between 05-06-2022 and 05-12-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Traka Deployment Guide' form CHG00057528 Request Management
Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form CHG00057645 Request Management
Enhancement Modify 'Request MCD Planned Giving Services' form CHG00057646 Request Management
Enhancement Modify 'Request New GSB Tablet' form CHG00057649 Request Management
Enhancement Modify 'Request Varsity Building Maintenance' form CHG00057650 Request Management
Enhancement Modify 'Inquire about Dissertation, Engineer Thesis, or D.M.A.' form CHG00057678 Request Management
Enhancement Modify 'Request Assistance with SAA Filemaker' form CHG00057738 Request Management
Enhancement Create VP/CFOO Office Operations Order Guide CHG00057742 Request Management
Fix Fulfiller view has mandatory field issue CHG00057745 Request Management
- ServiceNow Production Changes for R:220505
-
ServiceNow R:220505 changes applied between 04-29-2022 and 05-05-2022 included [0] New Features, [16] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify SUHP Order Guide functionality N/A
CHG00056911 Request Management
Enhancement Modify Chat 'Incident Link' to Portal CHG00057065 Request Management
Enhancement Modify 'STS-Daily CSAT Results' report ACL CHG00057371 Reporting
Enhancement Create new Manufacturer for Assets CHG00057372 Asset Management
Enhancement Modify 'Change AWS Service Request' form CHG00057398 Request Management
Enhancement Modify 'Request Cardinal Protect' form CHG00057412 Request Management
Enhancement Modify 'Request a New ID Card' form CHG00057425 Request Management
Enhancement Update Student Compliance to include Booster CHG00057434 Health Check
Enhancement Modify AB685 webservice action for non-Univeristy ID CHG00057435 Health Check
Enhancement Modify two VPSA Student Curriculum forms CHG00057482 Request Management
Enhancement Modify 'Request Computer and/or Workspace Accessory' form CHG00057498 Request Management
Enhancement Modify 'Hardware Requests & Returns' form CHG00057513 Request Management
Enhancement Modify 'SUHP - General Request' form CHG00057522 Request Management
Enhancement Modify 'Create Order Guide for SUHP New Client' form CHG00057524 Request Management
Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form CHG00057526 Request Management
Enhancement Modify 'Request SUDPS Data' form CHG00057531 Request Management
Fix Announcement banner on Portal displays incorrectly CHG00057437 Portal
Fix RITM field missing on TASK ticket CHG00057442 Request Management
Fix Cannot 'Close complete' Firewall TASKs CHG00057472 Request Management
Fix CAB Meeting Agenda buttons not working CHG00057521 AGILE
April 2022
- ServiceNow Production Changes for R:220428
-
ServiceNow R:220428 changes applied between 04-22-2022 and 04-28-2022 included [0] New Features, [14] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Clinical Trial forms CHG00057109 Request Management
Enhancement Install ACL Assessment for Reports plugin N/A
CHG00057112 Reporting
Enhancement Modify 'Assist with Admitted Graduate Student' form CHG00057135 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00057149 Request Management
Enhancement Create 'SUDPS Data Request - General Request' form CHG00057181 Request Management
Enhancement Modify reporting on Project Status Portal CHG00057190 PPM
Enhancement Modify 'Request Cardinal Protect' form CHG00057235 Request Management
Enhancement Modify 'Ask for a Travel Medical Waiver' form CHG00057243 Request Management
Enhancement Modify 'New Azure Subscription Request' form CHG00057267 Request Management
Enhancement Modify Student Isolation email notification CHG00057274 Health Check
Enhancement Modify Code Reviewer field on Story table CHG00057277 AGILE
Enhancement Modify report ownership for PPM reports CHG00057280 PPM
Enhancement Create new email for 'Family Members Courtesy Card' form CHG00057299 Request Management
Enhancement Create new email for 'Request a Dependent Card' form CHG00057300 Request Management
Fix Project Status dashboard missing Executive Summary CHG00057275 PPM
Patch ServiceNow scheduled migration N/A
CHG00056105 Core
- ServiceNow Production Changes for R:220421
-
ServiceNow R:220421 changes applied between 04-15-2022 and 04-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Status of SRs when reopened CHG00054162 Request Management
Enhancement Modify 'Request New GSB Tablet' form CHG00056947 Request Management
Enhancement Update 'Resource Aggregate' tables for PMO N/A
CHG00056981 PPM
Enhancement Create 'Residential Cluster and A/V Support' form CHG00057023 Request Management
Enhancement Modify 'Hardware Requests & Returns' form CHG00057031 Request Management
Enhancement Modify Status of SRs when reopened CHG00057033 Request Management
Enhancement Modify Service Alerts on Service Portal to count 'Localized' outages CHG00057034 Major Incident
Enhancement Modify 'Add Hardware or Consumable Model' form CHG00057045 Request Management
Fix Health Check 'Reporting History' not displaying 90 day metric CHG00057058 Health Check
- ServiceNow Production Changes for R:220414
-
ServiceNow R:220414 changes applied between 04-08-2022 and 04-14-2022 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement ServiceNow ACL Assessment for Reports N/A
CHG00056102 Reporting
Enhancement Modify 'Get Assistance with the Megaprofile API' form CHG00056705 Request Management
Enhancement Create Inbound Action for SoM USB-Assistance CHG00056756 Request Management
Enhancement Modify email notification for 'Spouse/Domestic Partner Courtesy Card' form CHG00056761 Request Management
Enhancement Create two forms for Anesthesia department CHG00056762 Request Management
Enhancement Create 'Magstripe or Prox Chip Removal from ID Card' form CHG00056765 Request Management
Enhancement Modify ACL on reports CHG00056766 Reporting
Enhancement Create 'Early Start Cardinal Care' form CHG00056787 Request Management
Enhancement Modify Student Compliance email text CHG00056868 Health Check
Enhancement Update props for Lenel CCure API Migration to Mule CHG00056869 Health Check
Enhancement Modify 90 day positive email notification CHG00056876 Health Check
Fix Hardware asset tab no longer displays "Stockroom" info CHG00056826 Asset Management
Fix Category reference table not displaying on Portal CHG00056866 Request Management
- ServiceNow Production Changes for R:220407
-
ServiceNow R:220407 changes applied between 04-01-2022 and 04-07-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Upgrade ServiceNow to Rome N/A
CHG00055935 Core
Enhancement Modify Call record Department field options CHG00056532 Call Management
Enhancement Modify 'Request Apple Developer Connection..' form CHG00056587 Request Management
Enhancement Modify 'Request a Holiday Schedule Change/Update' form CHG00056588 Request Management
Enhancement Create email to fire if code manually modified in production CHG00056592 Core
Enhancement Modify 'SOM Computer Request' form CHG00056607 Request Management
Enhancement Modify 'Request Non-Standard Software' form CHG00056630 Request Management
Enhancement Modify 'SoE IT Hardware Purchase - General Request' form CHG00056644 Request Management
Enhancement Modify non-vax traveler email notification CHG00056674 Health Check
Enhancement Modify Vaccinated/Booster Student Compliance N/A
CHG00056675 Health Check
Fix CSS issue on Portal navigation from 'My Tickets' CHG00056678 Request Management
Fix Duplicate Requested fulfilled email firing CHG00056689 Request Management
March 2022
- ServiceNow Production Changes for R:220331
-
ServiceNow R:220331 changes applied between 03-25-2022 and 03-31-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Student Isolation' form CHG00056271 Request Management
Enhancement Remove 'ASWSUAT' reference CHG00056317 Request Management
Enhancement Modify 'Request Diploma Distribution/Diploma Hold..' form CHG00056324 Request Management
Enhancement Modify Temporary Residence column for Q/I table CHG00056329 Health Check
Enhancement Modify 'Request Sponsorship for a SUNet ID' form CHG00056334 Request Management
Enhancement Modify 'Data Center Hosting - General Request' form CHG00056335 Request Management
Enhancement Create 'Request Email Virtual Domain' form CHG00056337 Request Management
Enhancement Create 'Remove Global Unsubscribe' form CHG00056340 Request Management
Enhancement Modify 'Request Student Isolation' form CHG00056443 Request Management
Fix Image on 'Parents of Student' guest page not loading CHG00056320 Portal
- ServiceNow Production Changes for R:220324
-
ServiceNow R:220324 changes applied between 03-18-2022 and 03-24-2022 included [0] New Features, [6] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Mobile ID Support' form CHG00056017 Request Management
Enhancement Modify 'Get Assistance with Expense Reimbursements System' form CHG00056088 Request Management
Enhancement Modify 'Support Request Cisco Unified..' form CHG00056113 Request Management
Enhancement Modify 'ACD (Avaya) Services - General Request' form CHG00056114 Request Management
Enhancement Modify Health Check workflow and emails N/A
CHG00056186 Health Check
Enhancement Modify 'Request New GSB Tablet' form CHG00056192 Request Management
Fix SUHP Accessories assigning items incorrectly CHG00056112 Request Management
Patch Update ServiceNow SAMLP SP Keystone Certificate N/A
CHG00056079 Core
- ServiceNow Production Changes for R:220317
-
ServiceNow R:220317 changes applied between 03-11-2022 and 03-17-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request DAPER Building Access' form CHG00055907 Request Management
Enhancement Modify 'Get Stanford Purchasing Card..' form CHG00055911 Request Management
Enhancement Create SipDB API CHG00055912 Integration
Enhancement Modify 'IDEAL Learning' text on HR tile CHG00055914 Portal
Enhancement Modify 'ACD (Avaya) Services' form CHG00055916 Request Management
Enhancement Modify 'Request Rec Center Building Maintenance' form CHG00055923 Request Management
Enhancement Remove rows in Dynamic Student Lookup table N/A
CHG00055975 Health Check
Enhancement Create GET endpoint for Firewall API CHG00056012 Integration
Enhancement Modify 'non-vaccinated travel' email notification N/A
CHG00056013 Health Check
Enhancement Create 'DOC Notification List Change - General Request' form CHG00056016 Request Management
Enhancement Create 'SoE IT Hardware Purchase - General Request' form CHG00056018 Request Management
Enhancement Modify 'Request Sponsorship for a SUNet ID' form CHG00056028 Request Management
Fix PTAE widget not validating end dates CHG00055913 Request Management
Fix SUHP Accessories assigning items incorrectly CHG00056014 Request Management
- ServiceNow Production Changes for R:220310
-
ServiceNow R:220310 changes applied between 03-04-2022 and 03-10-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a Nero GCP Project' form CHG00055526 Request Management
Enhancement Modify 'Request Varsity Building Maintenance' form CHG00055659 Request Management
Enhancement Create notification for Rejected requests CHG00055766 Request Management
Enhancement Modify 'Request a Stanford Travel Training Session' form CHG00055767 Request Management
Enhancement Modify 'Get Assistance with the Travel Policy' form CHG00055769 Request Management
Enhancement Create 'Get Assistance with Unused Airline Tickets' form CHG00055770 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00055772 Request Management
Enhancement Modify Student Services Contact Us page CHG00055773 Portal
Enhancement Modify 'Cardinal Print Deployment and Network Setup' form CHG00055774 Request Management
Fix Popup displays 'Leave site?' after guest user submits forms CHG00055656 Portal
- ServiceNow Production Changes for R:220303
-
ServiceNow R:220303 changes applied between 02-25-2022 and 03-03-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify LDAP URL for 'SHC AD LDAP' due to SHC IP Change N/A
CHG00054967 Request Management
Enhancement Modify confirmation email for 'Harrassment Prevent Training Programs' form CHG00055377 Request Management
Enhancement Create 'Get Assistance with eReceipts' form CHG00055378 Request Management
Enhancement Create 'Request Stanford Office of Development Web Applications..' form CHG00055392 Request Management
Enhancement Modify 'Request Help with the IDEAL Learaning Journey' form CHG00055439 Request Management
Enhancement Create new user criteria for DAPER Staff and Students CHG00055440 Request Management
Enhancement Modify SoM Order Guide image and text CHG00055444 Request Management
Enhancement Modify 'Request Access to Oak Storage Service' form CHG00055489 Request Management
Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form CHG00055523 Request Management
Enhancement Modify Student Services Contact Us page CHG00055527 Portal
Enhancement Auto-close Open child Support Request tickets when parent ticket is Resolved or Closed CHG00055530 Request Management
Enhancement Modify Individual Project Status report page CHG00055534 PPM
Fix Error message 'Cannot change the planned end date of closed task' Project records CHG00055380 PPM
Fix Resolved or Closed Incident created Major Incident Candidate when priority changed CHG00055491 Major Incident
Fix Domain title wraps and displays underneath Chevron tile on Portal CHG00055525 Portal
February 2022
- ServiceNow Production Changes for R:220224
-
ServiceNow R:220224 changes applied between 02-18-2022 and 02-24-2022 included [0] New Features, [2] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify secure email business rule for Support Requests CHG00055106 Request Management
Enhancement Create Mulesoft endpoint for Approver API CHG00055280 Integration
Fix Modifications done to 'GSB Media Services' form is missing CHG00055275 Request Management
Patch ServiceNow MID servers and Mid-Tier (SC2) VMs Upgrade N/A
CHG00055170 Core
- ServiceNow Production Changes for R:220217
-
ServiceNow R:220217 changes applied between 02-11-2022 and 02-17-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Enable Index Interview tab for all health status CHG00054891 Health Check
Enhancement Modify sub-prd environment service names N/A
CHG00054958 Core
Enhancement Modify multiple Student Enrollment forms CHG00054995 Request Management
Enhancement Modify 'Get Assistance with Labor Schedules' form CHG00054996 Request Management
Enhancement Modify PTAE Validation Mulesoft API CHG00054998 Integration
Enhancement Create 'Request edits to Group, Department, or Place page' form CHG00055050 Request Management
Enhancement Modify 'Request Help with Technology' form CHG00055102 Request Management
Enhancement Modify 'Stanford University Hardware Program - General Request' form CHG00055104 Request Management
Enhancement Modify multiple Student Enrollment forms CHG00055110 Request Management
Enhancement Modify Student Compliance job for non-vaccinated CHG00055116 Health Check
Fix State is incorrect when adding accessories to SUHP Order Guide CHG00054977 Request Management
Fix 'Show All Services' checkbox on INC form does not filter results CHG00055007 Incident Management
Patch ServiceNow Scheduled Maintenance N/A
CHG00054630 Core
- ServiceNow Production Changes for R:220210
-
ServiceNow R:220210 changes applied between 02-04-2022 and 02-10-2022 included [0] New Features, [9] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Hardware Requests & Returns' form CHG00054731 Request Management
Enhancement Modify email notification for Booster upload CHG00054732 Health Check
Enhancement Modify 'Request to integrate WorkGroup Manager group with Microsoft 365' form CHG00054779 Request Management
Enhancement Modify Booster email notification CHG00054795 Health Check
Enhancement Modify SoM Order Guide image CHG00054882 Request Management
Enhancement Modify Travel email notification CHG00054883 Health Check
Enhancement Modify 'GSB Media Services' form CHG00054884 Request Management
Enhancement Modify 'Close Contact' email notification CHG00054889 Health Check
Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form CHG00054903 Request Management
Fix Incorrect message populates using Quiet Close without 'Assigned to' CHG00054775 Incident Management
Fix Cannot add 'Workgroup owner' on 'Create Group/Department' form CHG00054776 Request Management
Fix Contextual search for Knowledge is broken CHG00054841 Incident Management / Request Management
- ServiceNow Production Changes for R:220203
-
ServiceNow R:220203 changes applied between 01-28-2022 and 02-03-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request UIT Technical Facilities Support' form CHG00054556 Request Management
Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification CHG00054605 Request Management
Enhancement Modify Vaccination form to include Booster upload N/A
CHG00054632 Health Check
Enhancement Modify 'GSB Media Services' form CHG00054665 Request Management
Enhancement Modify GSB Media Services API CHG00054670 Integration
Enhancement Create 'Request a 1098-T' form CHG00054686 Request Management
Enhancement Create 'Delete Sensitive Email from Stanford User Mailboxes' form CHG00054687 Request Management
Fix Cannot add attachment to Change/Cancel Paging form CHG00054334 Request Management
January 2022
- ServiceNow Production Changes for R:220127
-
ServiceNow R:220127 changes applied between 01-21-2022 and 01-27-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Vaccination scheduler CHG00054198 Health Check
Enhancement Modify auto-assignment rule for CRC Sharks CHG00054274 Incident Management
Enhancement Modify 'Report Barcode printer issues' form CHG00054283 Request Management
Enhancement Modify 'Get Assistance with Faculty Search and Applicant Tracking (FSAT)' form CHG00054286 Request Management
Enhancement Create 'Inquire about Plan-Specific Milestones Set-up and Management' form CHG00054290 Request Management
Enhancement Migrate Asset Management for SUHP N/A
CHG00054294 Asset Management
Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form CHG00054381 Request Management
Enhancement Create workflow for 'Detected Student' to autoreview cases N/A
CHG00054383 Health Check
Enhancement Modify 'Get Clark Center IT Support' form CHG00054387 Request Management
Enhancement Modify 'Request MCD Research' form CHG00054424 Request Management
Fix 'Contact Travel/Study' form not editable for non-auth users CHG00054389 Request Management
- ServiceNow Production Changes for R:220120
-
ServiceNow R:220120 changes applied between 01-14-2022 and 01-20-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement ORBIT Phase 1 Cutover N/A
CHG00053911 Request Management
Enhancement Modify 'SU - Student Quarantine or Isolation' workflow CHG00054033 Health Check
Enhancement Modify 'Positive' email notification for Student and non-Student N/A
CHG00054051 Health Check
Enhancement Modify 'Request Data Owner Approval' workflow CHG00054143 Request Management
Enhancement Modify 'Positive' email notification for non-Student N/A
CHG00054161 Health Check
Fix Missing Expenditure Type on 'Create SUHP Order Guide for New Client' form CHG00054156 Request Management
- ServiceNow Production Changes for R:220113
-
ServiceNow R:220113 changes applied between 01-07-2022 and 01-13-2022 included [0] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Project Assigned' email notification CHG00053805 PPM
Enhancement Modify 'Request Cardinal Protect' form CHG00053846 Request Management
Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification CHG00053863 Request Management
Enhancement Create multiple client and email scripts for Health Check CHG00053870 Health Check
Enhancement Modify 'Request Data Science Resources Consultation' email notification CHG00053872 Request Management
Enhancement Modify 'Request a Cloud Virtual Machine' form CHG00053874 Request Management
Enhancement Create 'Request AEM Training Website Access (SoM)' form CHG00053975 Request Management
Enhancement Modify 'SU-SOMBuilding' data table and workflow CHG00053977 Request Management
Enhancement Modify 90 day baseline for positive changes N/A
CHG00053982 Health Check
Enhancement Modify 'SU - Student Quarantine or Isolation' workflow CHG00053987 Health Check
Enhancement Modify GSB Calendar API CHG00053999 Integration
Enhancement Modify 'Request Building Access Card' form CHG00054000 Request Management
Fix PTAE widget does not accept split PTAs on Asset Record CHG00053992 Request Management / Asset Management
Patch Paris Patch 10a and 10b N/A
CHG00053035 Core
- ServiceNow Production Changes for R:220106
-
ServiceNow R:220106 changes applied between 12-17-2021 and 01-06-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Activate 'Restore Deleted Records' plugin CHG00053595 Core
Enhancement Create 'Student UID' filter for Q/I dashboard CHG00053644 Health Check / Reporting
Enhancement Modify 'Create Group/Department Website on Stanford Sites' email notification CHG00053661 Request Management
Enhancement Modify 'Notice of Positive Test' email notification for Students CHG00053667 Health Check
Enhancement Create 'Student UID' filter for Catalog Tasks on Q/I dashboard CHG00053696 Health Check / Reporting
Enhancement Modify mouse over help text on Change Request 'Withdraw' button CHG00053725 Change Management
Enhancement Modify 'Create Group/Department Website on Stanford Sites' form CHG00053726 Request Management
Enhancement Include SHC tests for Employee Compliance N/A
CHG00053727 Health Check
Enhancement Modify 'Technical Assistance with Cardinal Print' form CHG00053728 Request Management
Enhancement Modify 'ET Windows Cloud Server Build Request - ET Internal Request' form CHG00053731 Request Management
Enhancement Create 'Get Help with iBudgets' form CHG00053737 Request Management
Enhancement Create 'COVID-19 Isolation Student Information' form CHG00053744 Health Check / Request Management
Fix Secure RITM/TASK tickets delete attachments after it is closed CHG00053653 Request Management
Fix AB685 email is not triggered when 'Buildings visited' info is manually entered CHG00053657 Health Check
December 2021
- ServiceNow Production Changes for R:211216
-
ServiceNow R:211216 changes applied between 12-10-2021 and 12-16-2021 included [1] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications New Features ORBIT Project Go-Live N/A
CHG00052879 Core
Enhancement Enable Booster appointment and location walk up N/A
CHG00053238 Health Check
Enhancement Migrate ORBIT Pager Service dashboard from DEV2 to PRD CHG00053289 Reporting
Enhancement Remove 'Description' field from OOB Request Rejected notification CHG00053345 Request Management
Enhancement Modify 'Inquire about Student Milestones' form CHG00053350 Request Management
Enhancement Modify 'Request Varsity Building Maintenance' form CHG00053354 Request Management
Enhancement Modify 'Create Group/Department Website..' form CHG00053360 Request Management
Enhancement Modify 'Request Event Admin Access to events.stanford.edu' form CHG00053369 Request Management
Enhancement Add Bharat Vaccine manufacturer N/A
CHG00053473 Health Check
Fix 'Get Help' form displays blank page CHG00053265 Portal / Incident Management
- ServiceNow Production Changes for R:211209
-
ServiceNow R:211209 changes applied between 12-03-2021 and 12-09-2021 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Research Policy and Integrity & COI - General Requset' form CHG00053079 Request Management
Enhancement Modify 'Request Postdoc Data or a Report' form CHG00053111 Request Management
Enhancement Create 'Request Organizational Effectiveness Services and Support' form CHG00053175 Request Management
Enhancement Modify 'Request Instrument Training' form CHG00053186 Request Management
Enhancement Create 'Assistance with Migrating Data from University Box' form CHG00053187 Request Management
Enhancement Modify 'Cardinal Protect VDI' form CHG00053188 Request Management
Enhancement Create 'Request SoE IT Purchasing' form CHG00053189 Request Management
Enhancement Modify 'SU - DRA GSB DS Security' email notification CHG00053193 Request Management
Enhancement Create 'Authority Manager Request - Hospital STAR Access' form CHG00053199 Request Management
Enhancement Modify 'New AWS Service Request' form workflow CHG00053208 Request Management
Enhancement Modify HILA custom email notification CHG00053214 Request Management
Fix Excessive Notifications on Promoted Major Incident CHG00053077 Major Incident
Fix Date variable field allows submission with text CHG00053195 Request Management
- ServiceNow Production Changes for R:211202
-
ServiceNow R:211202 changes applied between 11-19-2021 and 12-02-2021 included [0] New Features, [21] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Major Incident Problem' checkbox on Problem Record CHG00052704 Problem Management
Enhancement Disable custom notification and enable OOB notification CHG00052772 Request Management
Enhancement Modify 'Get EXRE/OOD/SAA Facilities Support' form CHG00052775 Request Management
Enhancement Modify 'Request Varsity Building Maitenance' form name CHG00052777 Request Management
Enhancement Modify custom HILA confirmation email notification CHG00052781 Request Management
Enhancement Modify custom GSB Media Services email notifications CHG00052792 Request Management
Enhancement Create 'Request DAPER Fleet Issues' form CHG00052803 Request Management
Enhancement Create 'Request for Endpoint Engineering and Development (EED)' form CHG00052845 Request Management
Enhancement Modify 'Request Ergonomics Services' form workflow CHG00052846 Request Management
Enhancement Create 'Report Barcode Printer Issues' form CHG00052870 Request Management
Enhancement Modify Points column on Story table CHG00052871 AGILE
Enhancement Modify 'Request Data Owner Approval' form CHG00052886 Request Management
Enhancement Modify 'Request a Digital or Wet Signature' form CHG00052957 Request Management
Enhancement Modify 'Request Event Admin access to events.stanford.edu' form CHG00052959 Request Management
Enhancement Modify SoM Order Guide CHG00052961 Request Management
Enhancement Create 'Request Instrument Training' form workflow CHG00052968 Request Management
Enhancement Modify SoM Order Guide CHG00052973 Request Management
Enhancement Enable 'Hide to Cart' checkbox for catalog items CHG00052974 Request Management
Enhancement Onboard Research Policy and Integrity to ServiceNow CHG00052981 Request Management
Enhancement Allow Manager Delegate role to modify Task Type field CHG00052982 Request / Incident Management
Enhancement Modify 'Request MCD Research' form CHG00052983 Request Management
Fix Duplicate capacity records for select user resources CHG00052962 PPM
Patch Paris Patch 10 and 10a N/A
CHG00052205 Core
November 2021
- ServiceNow Production Changes for R:211118
-
ServiceNow R:211118 changes applied between 11-12-2021 and 11-18-2021 included [0] New Features, [13] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Story and Defect form field layout CHG00051748 Agile Development
Enhancement Modify 'Request DAPER Building Maintenance' form CHG00052550 Request Management
Enhancement Create 'Request an Exception to Academic Policy' form CHG00052553 Request Management
Enhancement Create 'Request OnceHub (ScheduleOnce) License' form CHG00052589 Request Management
Enhancement Create 'Cardinal Protect VDI' form CHG00052590 Request Management
Enhancement Create 'Request Rec Center Building Maintenance' form CHG00052594 Request Management
Enhancement Modify 'Mobile Deposit Access' approval workflow CHG00052599 Request Management
Enhancement Modify 'SU - SOMBuildings' table CHG00052601 Request Management
Enhancement Modify service elements to use new 'Requested by' field N/A
CHG00052635 Core
Enhancement Create 'Get Assistance with Travel/Study' form CHG00052664 Request Management
Enhancement Modify 'SU Outage' notification for Major Incidents CHG00052673 Major Incident
Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing..' form CHG00052677 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00052680 Request Management
Fix Portal Org Chart displaying incorrect data CHG00052660 Portal Management
Fix Attachments not viewable on Request tickets CHG00052672 Request Management
- ServiceNow Production Changes for R:211111
-
ServiceNow R:211111 changes applied between 11-05-2021 and 11-11-2021 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request ServiceNow Support' notifications CHG00052319 Request Management
Enhancement Retire bulk AMDB Assets CHG00052320 Asset Management
Enhancement Restrict 'Cleared' flag for Red Badged students CHG00052351 Health Check
Enhancement Create 'Request Advanced Phone Tree' form CHG00052353 Request Management
Enhancement Create 'Request Data Owner Approval' form CHG00052369 Request Management
Enhancement Modify 'Request Virtual Desktop' form CHG00052370 Request Management
Enhancement Modify CRC OpsBot API param to include 'assignGroup' CHG00052371 Integration
Enhancement Add CMDB Staging Business Schema for Incorta N/A
CHG00052381 Reporting
Enhancement Create 'Request an Exception to Academic Policy' form CHG00052425 Request Management
Enhancement Modify Ethics and Compliance form CHG00052466 Request Management
Enhancement Update Health Check Dashboard with vaccine information N/A
CHG00052478 Health Check / Reporting
Fix CRC OpsBot API pulling all Assignment Group CHG00052464 Integration
- ServiceNow Production Changes for R:211104
-
ServiceNow R:211104 changes applied between 10-29-2021 and 11-04-2021 included [0] New Features, [11] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify bulk load asset attribute script for SUHP CHG00052047 Asset Management
Enhancement Create 'Need Help with your Gift or Stanford Account' form CHG00052127 Request Management
Enhancement Modify 'Request IT Infrastructure Services Billing' form CHG00052138 Request Management
Enhancement Modify 'Request Department Access to Stanford CASHNet..' form CHG00052143 Request Management
Enhancement Modify values on Order Guide CHG00052144 Request Management
Enhancement Modify 'Request for Matlab Network Institution License' form CHG00052218 Request Management
Enhancement Modify 'Alumni Donor & External Relations Systems' form CHG00052233 Request Management
Enhancement Add Category column to Affiliation table CHG00052234 Health Check
Enhancement Modify 'Stanford Mobile App' form CHG00052236 Request Management
Enhancement Create 'Request Stanford Alumni Association Web App..' form CHG00052237 Request Management
Enhancement Modify UIT CCT Inbound Action CHG00052239 Request Management
Fix 'Planned End Date' on Project record not pulled correctly from Demand CHG00052242 PPM
Fix Data duplication when using multiple PTAE for SUHP CHG00052252 Reporting
Fix PPM variable clearing on 'Request ServiceNow Support' form CHG00052141 Request Management
October 2021
- ServiceNow Production Changes for R:211028
-
ServiceNow R:211028 changes applied between 10-22-2021 and 10-28-2021 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Turn SP legacy flag off and update SAML configuration N/A
CHG00051755 Core
Enhancement Modify email notification for Story and Defect tickets CHG00051833 Agile Development
Enhancement Create 'Get Assistance with Creating an Egencia Guest Profile' form CHG00051835 Request Management
Enhancement Onboard SoM BioBank to ServiceNow CHG00051872 Request Management
Enhancement Create 'Get Assistance with H&S Space Audit' form CHG00051875 Request Management
Enhancement Modify Task and Label schema on dashboard N/A
CHG00051878 Reporting
Enhancement Modify Student Compliance by undergrad vs grad CHG00051969 Health Check
Enhancement Exclude non-vax notification for med / rel accommodation CHG00051970 Health Check
Enhancement Create two new Ergonomic Evaluation forms CHG00051978 Request Management
Enhancement Modify 'Stanford Management Company Transfer' workflow CHG00051981 Request Management
Enhancement Modify 'Hardware Request and Returns' form CHG00051986 Request Management
Enhancement Add timestamps field to Task schema on dashboard N/A
CHG00052009 Reporting
Fix FSC Call integration auto-populating wrong user information CHG00051856 Call Management
Fix New 'u_requested_by' column not showing up on dashboard CHG00051870 Request / Incident Management
Fix Planned end date on Project changes to Demand end date CHG00051985 PPM
- ServiceNow Production Changes for R:211021
-
ServiceNow R:211021 changes applied between 10-15-2021 and 10-21-2021 included [0] New Features, [10] Enhancement(s), [5] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Medical and Religious accommodation forms N/A
CHG00051580 Health Check
Enhancement Modify 'Receive and create Computer asset' task for SUHP CHG00051625 Request Management
Enhancement Create 'Get Assistance with GSB Slate' form CHG00051627 Request Management
Enhancement Modify 'AV Campus Project (UIT Only)' form workflow CHG00051651 Request Management
Enhancement Onboard DAPER Facilities to ServiceNow CHG00051712 Request Management
Enhancement Create default Stanford PPM Resource Holiday Schedule CHG00051714 PPM
Enhancement Modify 'SU - GSBMediaServices' workflow CHG00051738 Request Management
Enhancement Modify 'Request ServiceNow Support' form CHG00051740 Request Management
Enhancement Create permissions for Asset creation (SUHP Phase 2 Release) N/A
CHG00051750 Asset Management
Enhancement Close RITMs with pending approval for two forms CHG00051754 Request Management
Fix Emails do not fire when 'Guest' INC is updated to SUNet user CHG00051628 Incident Management
Fix Inactive users receiving non-vaccinated email notification CHG00051660 Health Check
Fix Workflow not triggered on Oak Storage request form CHG00051683 Request Management
Fix Business Rule causing duplicate Support Request task CHG00051734 Request Management
Fix New Incident forms are able to use inactive Service Offerings CHG00051752 Incident Management
Patch Paris Patch 10 N/A
CHG00050753 Core
- ServiceNow Production Changes for R:211014
-
ServiceNow R:211014 changes applied between 10-08-2021 and 10-14-2021 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update SoM Tech Bar banners CHG00051455 Request Management
Enhancement Create PPM Contractor schedule for next 2 years CHG00051458 PPM
Enhancement Modify 'Get Clark Center IT Support' form CHG00051464 Request Management
Enhancement Onboard Threat Assessment and Management (TAM) to ServiceNow CHG00051467 Request Management
Enhancement Modify 'Assist with Student Account Financial Holds' form CHG00051493 Request Management
Enhancement Create role to restrict view to TAM variables CHG00051509 Request Management
Enhancement Modify Health Check compliance job to update Status date CHG00051539 Health Check
Enhancement Onboard SoM SCi3 to ServiceNow CHG00051541 Request Management
Enhancement Create script to close all tickets assigned to David Gregory CHG00051542 Request Management
Enhancement Run data fix script for SUHP Asset attributes CHG00051551 Asset Management
Enhancement Modify Health Check dashboards N/A
CHG00051564 Health Check
Fix Guest names displaying incorrect CHG00051462 Request Management
Fix SUHP workflow not setting asset attributes CHG00051500 Request Management
Fix Facilities Contact Us page has a broken link CHG00051548 Portal Management
Fix 'Planned End Date' on Project record not pulled correctly from Demand CHG00051561 PPM
- ServiceNow Production Changes for R:211007
-
ServiceNow R:211007 changes applied between 10-01-2021 and 10-07-2021 included [0] New Features, [11] Enhancement(s), [5] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Inbound Action for GSE Facilities CHG00051207 Request Management
Enhancement Modify 'Involuntary Leave of Absence (ILOA)' form CHG00051212 Request Management
Enhancement Modified ZZSK - HHMD department Business unit to SoM CHG00051228 Core
Enhancement Modify Health Check dashboards N/A
CHG00051251 Health Check
Enhancement Modify Health Check record jobs N/A
CHG00051319 Health Check
Enhancement Modify Major Incident email business rule CHG00051330 Incident Management
Enhancement Modify 'Request a *.stanford.edu domain web hosting platform' form CHG00051333 Request Management
Enhancement Modify PTA variable set (SUHP Phase 2 Release) N/A
CHG00051340 Request Management
Enhancement Modify 'Request Access to Oak Storage Service' form CHG00051346 Request Management
Enhancement Create 'Request GSB DS information Security Support' form CHG00051347 Request Management
Enhancement Modify 'University Privacy Office' form CHG00051348 Request Management
Fix Email not firing on 'Request ServiceNow Support' workflow CHG00051208 Request Management
Fix Empyrean Integration firing double notifications CHG00051214 Request Management
Fix Closed tickets appearing in 'My Tickets' queue CHG00051218 Portal Management
Fix New Incident forms are able to use inactive Service Offerings CHG00051225 Incident Management
Fix New Service Offerings are being created by oodWS CHG00051227 CMDB Management
September 2021
- ServiceNow Production Changes for R:210930
-
ServiceNow R:210930 changes applied between 09-24-2021 and 09-30-2021 included [1] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications New Feature Create TASK to Story ticket integration CHG00050942 Agile Development
Enhancement Modify 'Request Data Science Resources Consultation' form CHG00050906 Request Management
Enhancement Add 'Dell 27"4k UHD Monitor' accessory to Order Guide CHG00050908 Request Management
Enhancement Modify 'Get Assistance with Corral (Intranet) Site' form CHG00050925 Request Management
Enhancement Enable 'Attachment viewer' option on ServiceNow SDLC module CHG00050926 Agile Development
Enhancement Modify 'Contact Alumni Online Customer Service' form CHG00050927 Request Management
Enhancement Modify 'ET Windows On Premise Server Build Request' form CHG00050930 Request Management
Enhancement Modify 'Vaccination status confirmed' automated email to students CHG00050938 Health Check
Enhancement Add 'Logitech MX Wireless Mouse' accessory to Order Guide CHG00050939 Request Management
Enhancement Modify 'ET Windows Cloud Server Build Request' form CHG00050941 Request Management
Enhancement Modify 'Reinstate Student Admitted Prior to 1985' form CHG00050943 Request Management
Enhancement Created 'Total tests' and 'Campus accessed' counts for Health Check N/A
CHG00051027 Health Check
Enhancement Modify HR Health Check Dashboard N/A
CHG00051053 Health Check
Fix PTA Approver table disappears when 'Previous' button used on Order Guide CHG00050893 Request Management
Patch Paris Patch 9 Hot Fix 2b N/A
CHG00049984 Core
- ServiceNow Production Changes for R:210923
-
ServiceNow R:210923 changes applied between 08-27-2021 and 09-23-2021 included [1] New Features, [27] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications New Feature Migrate Stanford University Hardware Program (SUHP) to production N/A
CHG00049407 Request Management
Enhancement Create 'Request Onboarding a new SoE Employee' form CHG00050120 Request Management
Enhancement Modify 'Get Help with Graduate Financial Support (GFS)' form CHG00050122 Request Management
Enhancement Create 'Stanford Microsoft Multiple Activtion Key (MAK) Request' form CHG00050140 Request Management
Enhancement Modify payload structure for 'GSB Media Services' form CHG00050146 Request Management
Enhancement Modify existing Health Check email notifications CHG00050159 Health Check
Enhancement Modify student compliance for vaccinated students N/A
CHG00050355 Health Check
Enhancement Create 'SUHP Order Guide for New Client' form CHG00050394 Request Management
Enhancement Modify Vaccination Reminder email notification to employees CHG00050461 Health Check
Enhancement Modify Positive Test email notification to students CHG00050462 Health Check
Enhancement Onboard OGC Legal Services to ServiceNow CHG00050468 Request Management
Enhancement Modify Student Vaccination email notification subject line CHG00050475 Health Check
Enhancement Modify HR Non-Compliance dashboard N/A
CHG00050552 Health Check
Enhancement Modify Employee Monitoring N/A
CHG00050554 Health Check
Enhancement Modify 'University Privacy Office' form CHG00050591 Request Management
Enhancement Modify 'Get Clark Center IT Support' form CHG00050593 Request Management
Enhancement Modify 'Build a Meeting Room' form workflow CHG00050666 Request Management
Enhancement Modify 'Request Virtual Desktop' form CHG00050669 Request Management
Enhancement Create 'Multiple Family Member Cards Request' form CHG00050670 Request Management
Enhancement Modify custom email notification for HILA CHG00050723 Request Management
Enhancement Create 'Swap Payments' form CHG00050765 Request Management
Enhancement Create 'Hardware Requests & Returns' form CHG00050770 Request Management
Enhancement Modify 'Add or Modify Access to Alumni, Donor & External Relations Systems' form CHG00050774 Request Management
Enhancement Modify 'Get Assistance with card' form CHG00050787 Request Management
Enhancement Modify Travel Advisory email notification N/A
CHG00050789 Health Check
Enhancement Create 'GSB DS Info Security' form and modify 'Pre-Screening DRA' form CHG00050793 Request Management
Enhancement Modify Asset, RITM PTAE, CMDB, Compliance schema N/A
CHG00050799 Core
Enhancement Modify PTAE approver logic CHG00050812 Request Management
Fix Anonymous feature displaying user info on REQ ticket CHG00050238 Request Management
Fix Ethics and Compliance form sending out survey email when resolved CHG00050500 Request Management
Fix Assets not mapping properly in production CHG00050555 Asset Management
Fix Request forms not sending out 'Request Received' email notifications CHG00050647 Request Management
August 2021
- ServiceNow Production Changes for R:210826
-
ServiceNow R:210826 changes applied between 08-20-2021 and 08-26-2021 included [0] New Features, [6] Enhancement(s), [2] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Student Services Knowledge Article parent/child relation CHG00049978 Knowledge Management
Enhancement Modify non-vaccinated email notification CHG00049981 Health Check
Enhancement Create Content Block for UIT FIRe dashboard CHG00049986 Request Management
Enhancement Modify 'ET Offboarding Process' form CHG00050060 Request Management
Enhancement Create customized email confirmation for Student Housing groups CHG00050068 Request Management
Enhancement Modify 'Request a Non-Employee Record in HRMS (Peoplesoft)' form CHG00050069 Request Management
Fix Last Submit and Date Approved not updating on CRX CHG00049533 Health Check
Fix SoE Triage Routing not assigning correctly CHG00050061 Incident Management
Patch Paris Patch 9 Hot Fix 2a N/A
CHG00049161 Core
- ServiceNow Production Changes for R:210819
-
ServiceNow R:210819 changes applied between 08-13-2021 and 08-19-2021 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Virtual Desktop Infrastructure - General Request' form CHG00049791 Request Management
Enhancement Modify 'Close' button to 'Close Complete' on TASK tickets CHG00049792 Request Management
Enhancement Create 'Request Personal Information Update' form CHG00049793 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00049794 Request Management
Enhancement Modify 'CardinalPrintDeployment' workflow CHG00049795 Request Management
Enhancement Modify 'SU - Vendor Management' workflow CHG00049801 Request Management
Enhancement Update links and content for non-vaccinated employee email notification N/A
CHG00049870 Health Check
Enhancement Modify CRC WS API CHG00049871 Integration
Enhancement Modify SoM Order Guide CHG00049874 Request Management
Enhancement Modify 'Ethics and Compliance Helpline' form CHG00049876 Request Management
Enhancement Onboarded LTS group to ServiceNow CHG00049880 Request Management
Fix Update links for non-vaccinated email notification CHG00049771 Health Check
Fix Data Fix on table structure for vaccination upload N/A
CHG00049804 Health Check
Fix Resource plan shows 'Confirmed' in Workbench but not in Project CHG00049873 PPM
Fix RITM is closed but workflow is not closed CHG00049878 Request Management
- ServiceNow Production Changes for R:210812
-
ServiceNow R:210812 changes applied between 08-06-2021 and 08-12-2021 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty' workflow CHG00049625 Request Management
Enhancement Modify 'Request Stanford User Data' workflow CHG00049688 Request Management
Enhancement Enable 'Extend Resource Plan' button for resource managers CHG00049689 PPM
Enhancement Modify Student Opt-Out form N/A
CHG00049692 Health Check / Request Management
Enhancement Modify non-vaccinated email notification N/A
CHG00049693 Health Check
Enhancement Modify building access email notification for non-cleared persons CHG00049694 Health Check
Enhancement Modify 'Obtain Prescription Safety Glasses or Lab Coats' form CHG00049695 Request Management
Enhancement Modify 'Request Student Quarantine or Isolation' form CHG00049697 Health Check / Request Management
Enhancement Modify 'Inquire about Package & Mail Center Fee' form CHG00049710 Request Management
Fix Update vaccination question for vaccinated persons CHG00049636 Health Check
Fix 'Get Assistance with an Egencia' form fields not passed to fulfiller view CHG00049696 Request Management
- ServiceNow Production Changes for R:210805
-
ServiceNow R:210805 changes applied between 07-30-2021 and 08-05-2021 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Round Robin business rule CHG00049086 Incident / Request Management
Enhancement Modify HILA email notification CHG00049413 Request Management
Enhancement Create 'Request Vendor Management Help' form CHG00049435 Request Management
Enhancement Modify CRC API 'Requested by/for' params CHG00049441 Integration
Enhancement Modify SoM Tech Bar Lounge modules CHG00049467 Request Management
Enhancement Modify 'Financial Risk Management' form CHG00049525 Request Management
Enhancement Modify email notification for non-vaccinated travellers N/A
CHG00049532 Health Check
Fix Cleared flag job has conflict with other scheduled jobs CHG00049444 Health Check
Fix 'Google List - General Request' workflow erroring out CHG00049523 Request Management
July 2021
- ServiceNow Production Changes for R:210729
-
ServiceNow R:210729 changes applied between 07-23-2021 and 07-29-2021 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Cardinal Key Exception Request' form CHG00049159 Request Management
Enhancement Modify H&S Order Guide CHG00049162 Request Management
Enhancement Modify UIT Order Guide CHG00049163 Request Management
Enhancement Run fix script to modify 'Actual Return Date' variable CHG00049164 Request Management
Enhancement Add 'Other' variable to 'GSB Media Services Request' form CHG00049184 Request Management
Enhancement Modify 'Request Student Quarantine or Isolation' form CHG00049185 Request Management
Enhancement Modify 'Request Building Access Card' form CHG00049186 Request Management
Enhancement Create Scripted REST API for Travel Policy N/A
CHG00049278 Health Check
Enhancement Auto-tag TASKs from 'Get Access to UIT-Managed Data Center Space' form CHG00049293 Request Management
Fix Templates do not populate 'Assigned to' field correctly CHG00049307 Request Management
Patch Apply ServiceNow June 2021 Security Patch N/A
CHG00048296 Core
- ServiceNow Production Changes for R:210722
-
ServiceNow R:210722 changes applied between 07-16-2021 and 07-22-2021 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add 'Preserve Data' to Moogsoft Properties CHG00048887 Integration
Enhancement Update 'Requested by' field to prevent showing as 'system' CHG00048944 Request Management
Enhancement Update IT Services Contact Us page CHG00048958 Portal
Enhancement Modify 'Request Stanford User Data Access' form workflow CHG00049052 Request Management
Enhancement Add 'Dell Wired Optical Mouse' accessory to SoM Order Guide CHG00049057 Request Management
Enhancement Add 'USB-C Cable' accessory to SoM Order Guide CHG00049060 Request Management
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00049064 Request Management
Enhancement Create 'Request Tech Support for SoM Rooms' form CHG00049074 Request Management
Enhancement Modify SoM Order Guide workflow to include SoM IRT SRWC Stockroom CHG00049080 Request Management
Enhancement Create three new SoM Tech Bar Lounge modules CHG00049081 Request Management
Fix PPM Resource Capacity does not reflect 2022 holiday schedule CHG00048954 PPM
- ServiceNow Production Changes for R:210715
-
ServiceNow R:210715 changes applied between 07-09-2021 and 07-15-2021 included [0] New Features, [4] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify compliance cadence and vaccination processes N/A
CHG00047465 Health Check
Enhancement Modify 'Get Onboarding or Offboarding Help' form CHG00048722 Request Management
Enhancement Create Inbound Action for OOD/SAA Online Giving CHG00048724 Request Management
Enhancement Modify 'Request for Matlab Network Institution License' form CHG00048725 Request Management
Fix Issue with cleared flag on update of 'Date approved' N/A
CHG00048681 Health Check
Fix Workflow auto-closing RITM before all TASKs are closed CHG00048743 Request Management
Fix NullPointer error when adding attachment in Order Guide CHG00048744 Request Management
- ServiceNow Production Changes for R:210708
-
ServiceNow R:210708 changes applied between 07-02-2021 and 07-08-2021 included [0] New Features, [10] Enhancement(s), [0] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify H&S Order Guide CHG00048523 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00048524 Request Management
Enhancement Modify SoE Triage Routing rule CHG00048535 Request Management
Enhancement Modify 'Date approved' nightly job N/A
CHG00048608 Health Check
Enhancement Modify 'Get Assistance with a New Hire, Change in Role, or Departure' form CHG00048609 Request Management
Enhancement Modify 'Request ERP Reserved Instance' form CHG00048611 Request Management
Enhancement Modify 'SU-CardinalPrintDeployment' workflow and notification CHG00048612 Request Management
Enhancement Modify 'Get Help with Stanford Groups' form CHG00048614 Request Management
Enhancement Create two Cardinal Voice forms CHG00048616 Request Management
Enhancement Added 'Create Support Request' feature for Live Chat CHG00048632 Request Management
Patch Upgrade ServiceNow Mid-Tier MongoDB and Tomcat N/A
CHG00047839 Core
- ServiceNow Production Changes for R:210701
-
ServiceNow R:210701 changes applied between 06-25-2021 and 07-01-2021 included [0] New Features, [7] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create workflow for 'Add a service offering into ServiceNow (IT groups)' form CHG00048301 Request Management
Enhancement Modify CRC Time API 'Assigned to' param CHG00048425 Integration
Enhancement Modify class choice 'Discretionary' to 'PPM Group' on pm_project table CHG00048426 PPM / Reporting
Enhancement Add new equipment to UIT Order Guide CHG00048427 Request Management
Enhancement Create 'Vaccination Card Upload' form N/A
CHG00048428 Health Check
Enhancement Modify 'Obtain Key/Card Access to SoE Building or Office' form CHG00048430 Request Management
Enhancement Update resource capacity for 2022 holiday schedule CHG00048448 PPM
Fix When extending staff resource plan, confirmed/allocated hours are incorrect CHG00048198 PPM
Fix Resource capacity incorrect for some users CHG00048200 PPM
Fix Customized approval email no longer able to approve/reject CHG00048438 Request Management
Patch Apply ServiceNow June 2021 Security Patch N/A
CHG00047364 Core
June 2021
- ServiceNow Production Changes for R:210624
-
ServiceNow R:210624 changes applied between 06-18-2021 and 06-24-2021 included [0] New Features, [6] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Help with Stanford Sites Drupal Self-Service Website' form CHG00048104 Request Management
Enhancement Modify H&S Order Guide form CHG00048112 Request Management
Enhancement Modify Resource Aggregates UI Action CHG00048169 PPM
Enhancement Modify Health Check Compliance N/A
CHG00048192 Health Check
Enhancement Add new equipment to SoM Order Guide CHG00048196 Request Management
Enhancement Modify 'Request Postdoc Data or a Report' form CHG00048207 Request Management
Fix User Criteria not on forms not working correctly CHG00048102 Request Management
Fix CRC WS API populates with the wrong 'Requested by/for' fields CHG00048193 Integration
Fix Approval notification email duplicating for 'Mobile Deposit Access' form CHG00048214 Request Management
Fix Color API not pulling all page results CHG00048223 Health Check
- ServiceNow Production Changes for R:210617
-
ServiceNow R:210617 changes applied between 05-28-2021 and 06-17-2021 included [0] New Features, [19] Enhancement(s), [6] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add Coronavac/Sinovac to Vaccine Manufacturer options CHG00047600 Health Check
Enhancement Modify System Scheduler module N/A
CHG00047864 Core
Enhancement Update database and SUHP report to show serial number and asset tag CHG00047878 Reporting
Enhancement Modify 'Web Virtual Proxy Host Retirement Support' form CHG00047889 Request Management
Enhancement Modify 'Report a Web Accessibility Issue' form CHG00047890 Request Management
Enhancement Modify 'Stanford Office of Digital Accessibility - General Request' form CHG00047892 Request Management
Enhancement Modify 'Inquire about status of Degree/Enrollment Certification Request' form CHG00047894 Request Management
Enhancement Modify H&S and UIT Order Guide PTA CHG00047960 Request Management
Enhancement Modify 'Demand owner' field on PPM form CHG00047961 PPM
Enhancement Modify Health Check vaccination responses CHG00047962 Health Check
Enhancement Modify 'GSB Media Services Request' form CHG00047963 Request Management
Enhancement Add new equipment to UIT Order Guide CHG00047966 Request Management
Enhancement Modify 'Request LBRE Purchasing Services' form CHG00047973 Request Management
Enhancement Modify 'Change Diploma Method' form CHG00047974 Request Management
Enhancement Create 'Diploma Cover Request' form CHG00047983 Request Management
Enhancement Modify 'Emergency Request to Withdraw an Application to Graduate' form CHG00048003 Request Management
Enhancement Modify 'Assist with Coterm Billing issue' form CHG00048004 Request Management
Enhancement Create 'New Vanity URL Subdomain Request' form CHG00048005 Request Management
Enhancement Modify 'Create Personal Website on Stanford Sites' form CHG00048006 Request Management
Fix Approval notification does not relay approval to ticket CHG00047410 Request Management
Fix Replies to CAB Meeting invite fails CHG00047822 Change Management
Fix UIT Order Guide hardware models missing cost CHG00047882 Request Management
Fix Calendar icon displays in wrong location on UIT Order Guide CHG00047965 Request Management
Fix Duplicate INC entries on Outage Related list CHG00047970 Incident Management
Fix UIT Order Guide view changes when web browser is narrowed CHG00048007 Request Management
May 2021
- ServiceNow Production Changes for R:210527
-
ServiceNow R:210527 changes applied between 05-21-2021 and 05-27-2021 included [0] New Features, [16] Enhancement(s), [5] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Time worked' field for Clark Center IT Service Desk CHG00047242 Request Management
Enhancement Modify UIT Computer Refresh Order Guide CHG00047379 Request Management
Enhancement Modify SLA Timer on FSC tickets CHG00047380 Request Management
Enhancement Modify report label truncation length CHG00047381 Reporting
Enhancement Modify 'Get Assistance with Expense Reimbursements' form CHG00047382 Request Management
Enhancement Modify 'Get Word Press Support' form CHG00047383 Request Management
Enhancement Modify 'Get Assistance with Cash Management' form CHG00047384 Request Management
Enhancement Create two new BeWell forms CHG00047388 Request Management
Enhancement Add additional variable to UIT Computer Refresh Order Guide CHG00047389 Request Management
Enhancement Modify 'SU - Secure UIT Subtask form' workflow CHG00047396 Request Management
Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form CHG00047397 Request Management
Enhancement Sync 'Requested by/for' data for active records CHG00047399 Incident / Request Management
Enhancement Add Sinopharm to Vaccination Manufacturer options N/A
CHG00047467 Health Check
Enhancement Modify 'GSB Media Services Request' form CHG00047468 Request Management
Enhancement Create Inbound Action for GSE Support and GSE Instructional Support CHG00047486 Request Management
Enhancement Create 'Request ERP Reserved Instance' form CHG00047487 Request Management
Fix Fulfiller only fields are showing up mandatory CHG00047333 Request Management
Fix UIT and H&S Order Guide assigning incorrect asset CHG00047394 Request Management
Fix Support Request notification using wrong 'Requested by/for' fields CHG00047476 Request Management
Fix H&S Order Guide assets missing PTAE information CHG00047478 Request Management
Fix Error message appears on Allocation Workbench incorrectly CHG00047489 PPM
Patch Update SAML configuration in ServiceNow N/A
CHG00047278 Core
- ServiceNow Production Changes for R:210520
-
ServiceNow R:210520 changes applied between 05-14-2021 and 05-20-2021 included [0] New Features, [12] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request LBRE Purchasing Services' form CHG00047147 Request Management
Enhancement Modify 'Request a Dependent Card' form CHG00047149 Request Management
Enhancement Remove 'Apply template' box on PPM Project records CHG00047152 PPM
Enhancement Modify 'SHARE, Education' team form notification CHG00047153 Request Management
Enhancement Modify 'Request a *.stanford.edu domain name' form CHG00047154 Request Management
Enhancement Modify 'GSB Media Services Request' form CHG00047159 Request Management
Enhancement Create 'Department' column on 'SU BU Workgroups' table CHG00047166 CMDB Management
Enhancement Modify Change Task state dropdown order CHG00047241 CMDB Management
Enhancement Modify PPM Project Task form 'Assignment group' field CHG00047244 PPM
Enhancement Run 'Requested by/for' data sync for active records N/A
CHG00047246 Core
Enhancement Modify business unit field on H&S/UIT Assets CHG00047248 Asset Management
Enhancement Modify SoM Order Guide CHG00047250 Request Management
Fix Assets appear in the Portal catalog search CHG00046582 Asset Management
- ServiceNow Production Changes for R:210513
-
ServiceNow R:210513 changes applied between 05-07-2021 and 05-13-2021 included [0] New Features, [8] Enhancement(s), [4] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Color compliance lock job CHG00046944 Health Check
Enhancement Modify GCP utility class N/A
CHG00046945 Core
Enhancement Create 'Request a Fellow Card' form CHG00046947 Request Management
Enhancement Modify 'Request a Spouse/Domestic Partner Courtesy Card' form CHG00046956 Request Management
Enhancement Create 'Inquire About Student Health Requirements' form CHG00046973 Request Management
Enhancement Modify 'GSB Media Services Request' notifications CHG00047031 Request Management
Enhancement Create 'Request a Stanford Travel Training Session' form CHG00047052 Request Management
Enhancement Create 'Order Guide Requests' database view CHG00047060 Reporting
Fix Resource capacity incorrect in 2022 CHG00046898 PPM
Fix Change Request stays active even when 'Closed Successful' CHG00046984 Change Management
Fix 'Reported by' field not mirrored over correctly from SHC CHG00047023 Incident Management
Fix VIP Flag icon not displaying with new 'Requested by/for' field CHG00047036 Incident / Request Management
Patch Upgrade ServiceNow Mid-Tier Java to 11 N/A
CHG00046903 Core
- ServiceNow Production Changes for R:210506
-
ServiceNow R:210506 changes applied between 04-30-2021 and 05-06-2021 included [0] New Features, [10] Enhancement(s), [6] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a Cloud Virtual Machine (VM)' form CHG00046688 Request Management
Enhancement Modify Color compliance process and notifications N/A
CHG00046708 Health Check
Enhancement Modify 'Request ServiceNow Support' form CHG00046714 Request Management
Enhancement Modify SoM Order Guide CHG00046715 Request Management
Enhancement Enable Scrum program plugin CHG00046808 Agile Development
Enhancement Vaccination and Building field changes on Health Check N/A
CHG00046809 Health Check
Enhancement Modify tabs under Related Links on Story records CHG00046810 Agile Development
Enhancement Create 'Get Section 117 Reporting Assistance' form CHG00046812 Request Management
Enhancement Modify UIT Order Guide graphic CHG00046818 Request Management
Enhancement Sync resource capacity with 2021 Holiday Schedule CHG00046819 PPM
Fix Knowledge articles stuck in pending Approval state CHG00046720 Knowledge Management
Fix Stockroom out of sync with stock CHG00046723 Asset / Request Management
Fix Related tickets on Call Record using old 'Requested for' field CHG00046760 Call Management
Fix Support Request 'Reported field' not populating properly CHG00046804 Request Management
Fix Workflow for 'OOT Mobile Deposit Access' is incorrect CHG00046815 Request Management
Fix CRC API param using wrong 'Requested for' field CHG00046825 Integration
April 2021
- ServiceNow Production Changes for R:210429
-
ServiceNow R:210429 changes applied between 04-23-2021 and 04-29-2021 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request ServiceNow Support' form CHG00046469 Request Management
Enhancement Modify 'Get Assistance with the Graduate Financial Planning System' form CHG00046470 Request Management
Enhancement Create 'Request UComm Web Support' form CHG00046472 Request Management
Enhancement Modify 'Get Assistance with Expense Reimbursements' form CHG00046474 Request Management
Enhancement Onboard OOT group to ServiceNow CHG00046580 Core
Enhancement Modify H&S Order Guide graphic CHG00046590 Request Management
Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form CHG00046594 Request Management
- ServiceNow Production Changes for R:210422
-
ServiceNow R:210422 changes applied between 04-16-2021 and 04-22-2021 included [0] New Features, [5] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create notification sent to Demand Owners when their Demand is approved CHG00046227 PPM
Enhancement Create 'Obtain Key Card Access to Shriram' form CHG00046228 Request Management
Enhancement Create 'Request SCRA (Stanford Campus Recreation Association) Card' form CHG00046231 Request Management
Enhancement Modify H&S Order Guide CHG00046249 Request Management
Enhancement Modify 'Enterprise Windows Infrastructure - ET Internal Request' form CHG00046335 Request Management
Fix Multiple Support Request issues INC01427035 / INC01427156 / INC01427356 / INC01428613 / INC01431413 / INC01431729
CHG00046209 Core
Fix Assets not auto-assigning to user for UIT Order Guide CHG00046226 Asset / Request Management
Fix Converting INC to RITM does not populate requestor name on Short Description CHG00046311 Request Management
- ServiceNow Production Changes for R:210415
-
ServiceNow R:210415 changes applied between 04-09-2021 and 04-15-2021 included [0] New Features, [15] Enhancement(s), [5] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Upgrade ServiceNow to Paris N/A
CHG00044931 Core
Enhancement Add 'Wired Keyboard' accessory to SoM Order Guide CHG00046010 Request Management
Enhancement Modify 'Get Assistance with the Protection of Minors Management System' form CHG00046011 Request Management
Enhancement Remove select accessories from UIT Order Guide CHG00046012 Request Management
Enhancement Add 'Dell 27" USB-C Monitor' accessory to H&S Order Guide CHG00046013 Request Management
Enhancement Modify 'Temporarily request to opt-out of Student COVID-19 screening' form CHG00046015 Request Management
Enhancement Clear API endpoint data returns CHG00046019 Integration
Enhancement Modify 'Health Check Program Request' form CHG00046025 Request Management
Enhancement Modify Survey response sent out at end of every ticket CHG00046078 Incident / Request Management
Enhancement Modify Compliance notification text CHG00046101 Health Check
Enhancement Modify label on Health Check tab under User table CHG00046102 Health Check
Enhancement Create Content Block for keyword searching on TASK table CHG00046103 Reporting
Enhancement Hide 'Notes' tab on Health Check record CHG00046104 Health Check
Enhancement Create 'Enterprise Infrastructure - Modify Storage' and 'Enterprise Technology - Modify Service Access' forms CHG00046113 Request Management
Enhancement Add new validation on AB685 button CHG00046114 Health Check
Fix Cancel button on Resource Plan mislabeled CHG00045895 PPM
Fix Incidents displays 'empty' on 'Requested by/for' field on TASK [task] table CHG00045941 Reporting
Fix Call Record to Support Request conversion not populating with caller info CHG00045948 Request Management
Fix Discrepancy between environments for CRC Scripted REST API CHG00046024 Integration
Fix Variable fields come in empty after submission CHG00046042 Request Management
- ServiceNow Production Changes for R:210408
-
ServiceNow R:210408 changes applied between 04-02-2021 and 04-08-2021 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' fields for Support Request CHG00045759 Core
Enhancement Modify Problem Task record fields to be mandatory CHG00045776 Problem Management
Enhancement Modify 'Get Assistance with an Egencia Profile' form CHG00045795 Request Management
Enhancement Modify 'Get Assistance with the GMIX Platform' form CHG00045801 Request Management
Enhancement Modify 'SU-SOMBuildings' data table and workflow CHG00045802 Request Management
Enhancement Modify 'Request a Visiting Scholar/Visiting Postdoctoral...' form CHG00045806 Request Management
Enhancement Create Hardware Upload Data Mapping for ORBIT N/A
CHG00045866 Asset Management
Enhancement Modify assignment rule for DoR Triage routing CHG00045894 Incident Management
Enhancement Create UIT CCT Inbound Action CHG00045896 Request Management
Enhancement Modify 'Ask a Question about Employee Disability and Family Leaves' form CHG00045897 Request Management
Enhancement Modify 'GSB Media Services' form CHG00045898 Request Management
Enhancement Modify 'Student Covid Compliance' form CHG00045911 Request Management
Enhancement Modify 'Get Assistance with Gift Processing System' form CHG00045923 Request Management
Fix Login from direct link redirects to 'Security Constraint' page CHG00045737 Portal
Fix Assets not auto-assigning to user for H&S Order Guide CHG00045793 Asset / Request Management
Fix Guest Name field not appearing when creating new Support Request CHG00045925 Request Management
- ServiceNow Production Changes for R:210401
-
ServiceNow R:210401 changes applied between 03-26-2021 and 04-01-2021 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify CRC Scripted REST API for 'getsupportrequests' CHG00045585 Integration
Enhancement Modify CRC Scripted REST API for 'getrequests' CHG00045586 Integration
Enhancement Create 'Get Assistance with the Megaprofile API' form CHG00045605 Request Management
Enhancement Modify 'Get Assistance with the Stanford Travel Program' form CHG00045647 Request Management
Enhancement Modify 'SU - Student Quarantine or Isolation' workflow <
Last modified November 18, 2024
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