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ServiceNow Project Release Notes

 

May 2021

ServiceNow Production Changes for R:210520

ServiceNow R:210513 changes applied between 05-14-2021 and 05-20-2021 included [0] New Features, [12] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00200327

CHG00047147

Request Management

Enhancement Modify 'Request a Dependent Card' form

TASK00206697

CHG00047149

Request Management

Enhancement Remove 'Apply template' box on PPM Project records

CHG00047152

PPM

Enhancement Modify 'SHARE, Education' team form notification

TASK00207053

CHG00047153

Request Management

Enhancement Modify 'Request a *.stanford.edu domain name' form

TASK00207215

CHG00047154

Request Management

Enhancement Modify 'GSB Media Services Request' form

TASK00206754

CHG00047159

Request Management

Enhancement Create 'Department' column on 'SU BU Workgroups' table

TASK00102024

CHG00047166

CMDB Management

Enhancement Modify Change Task state dropdown order

TASK00185775

CHG00047241

CMDB Management

Enhancement Modify PPM Project Task form 'Assignment group' field

TASK00205599

CHG00047244

PPM

Enhancement Run 'Requested by/for' data sync for active records

N/A

CHG00047246

Core

Enhancement Modify business unit field on H&S/UIT Assets

TASK00206731

CHG00047248

Asset Management

Enhancement Modify SoM Order Guide

TASK00207261 / TASK00207296

CHG00047250

Request Management

Fix Assets appear in the Portal catalog search

INC01430896

CHG00046582

Asset Management

ServiceNow Production Changes for R:210513

ServiceNow R:210513 changes applied between 05-07-2021 and 05-13-2021 included [0] New Features, [8] Enhancement(s), [4] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Color compliance lock job

SR00904636

CHG00046944

Health Check

Enhancement Modify GCP utility class

N/A

CHG00046945

Core

Enhancement Create 'Request a Fellow Card' form

TASK00205538

CHG00046947

Request Management

Enhancement Modify 'Request a Spouse/Domestic Partner Courtesy Card' form

TASK00205073

CHG00046956

Request Management

Enhancement Create 'Inquire About Student Health Requirements' form

TASK00206373

CHG00046973

Request Management

Enhancement Modify 'GSB Media Services Request' notifications

TASK00192880

CHG00047031

Request Management

Enhancement Create 'Request a Stanford Travel Training Session' form

TASK00206110

CHG00047052

Request Management

Enhancement Create 'Order Guide Requests' database view

TASK00204355

CHG00047060

Report Management

Fix Resource capacity incorrect in 2022

INC01436009

CHG00046898

PPM

Fix Change Request stays active even when 'Closed Successful'

INC01443604

CHG00046984

Change Management

Fix 'Reported by' field not mirrored over correctly from SHC

INC01440380

CHG00047023

Incident Management

Fix VIP Flag icon not displaying with new 'Requested by/for' field

INC01443770

CHG00047036

Incident / Request Management

Patch Upgrade ServiceNow Mid-Tier Java to 11

N/A

CHG00046903

Core

ServiceNow Production Changes for R:210506

ServiceNow R:210506 changes applied between 04-30-2021 and 05-06-2021 included [0] New Features, [10] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a Cloud Virtual Machine (VM)' form

TASK00196653

CHG00046688

Request Management

Enhancement Modify Color compliance process and notifications

N/A

CHG00046708

Health Check

Enhancement Modify 'Request ServiceNow Support' form

TASK00202471

CHG00046714

Request Management

Enhancement Modify SoM Order Guide

TASK00203334

CHG00046715

Request Management

Enhancement Enable Scrum program plugin

TASK00200492

CHG00046808

Agile Development

Enhancement Vaccination and Building field changes on Health Check

N/A

CHG00046809

Health Check

Enhancement Modify tabs under Related Links on Story records

TASK00199875

CHG00046810

Agile Development

Enhancement Create 'Get Section 117 Reporting Assistance' form

TASK00203432

CHG00046812

Request Management

Enhancement Modify UIT Order Guide graphic

TASK00204805

CHG00046818

Request Management

Enhancement Sync resource capacity with 2021 Holiday Schedule

TASK00200232

CHG00046819

PPM

Fix Knowledge articles stuck in pending Approval state

INC01432341

CHG00046720

Knowledge Management

Fix Stockroom out of sync with stock

INC01439161

CHG00046723

Asset / Request Management

Fix Related tickets on Call Record using old 'Requested for' field

INC01437781

CHG00046760

Call Management

Fix Support Request 'Reported field' not populating properly

INC01434702

CHG00046804

Request Management

Fix Workflow for 'OOT Mobile Deposit Access' is incorrect

INC01440617

CHG00046815

Request Management

Fix CRC API param using wrong 'Requested for' field

INC01431383 / INC01437103

CHG00046825

Integration

April 2021

ServiceNow Production Changes for R:210429

ServiceNow R:210429 changes applied between 04-23-2021 and 04-29-2021 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request ServiceNow Support' form

TASK00187241

CHG00046469

Request Management

Enhancement Modify 'Get Assistance with the Graduate Financial Planning System' form

TASK00196461

CHG00046470

Request Management

Enhancement Create 'Request UComm Web Support' form

TASK00201477

CHG00046472

Request Management

Enhancement Modify 'Get Assistance with Expense Reimbursements' form

TASK00198317

CHG00046474

Request Management

Enhancement Onboard OOT group to ServiceNow

TASK00197969 / TASK00197979 / TASK00197986

CHG00046580

Core

Enhancement Modify H&S Order Guide graphic

TASK00203244

CHG00046590

Request Management

Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form

TASK00197976

CHG00046594

Request Management

ServiceNow Production Changes for R:210422

ServiceNow R:210422 changes applied between 04-16-2021 and 04-22-2021 included [0] New Features, [5] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create notification sent to Demand Owners when their Demand is approved

TASK00192203

CHG00046227

PPM

Enhancement Create 'Obtain Key Card Access to Shriram' form

TASK00198058

CHG00046228

Request Management

Enhancement Create 'Request SCRA (Stanford Campus Recreation Associaton) Card' form

TASK00197705

CHG00046231

Request Management

Enhancement Modify H&S Order Guide

TASK00199059 / TASK00199060

CHG00046249

Request Management

Enhancement Modify 'Enterprise Windows Infrastructure - ET Internal Request' form

TASK00200999

CHG00046335

Request Management

Fix Multiple Support Request issues

INC01427035 / INC01427156 / INC01427356 / INC01428613 / INC01431413 / INC01431729

CHG00046209

Core

Fix Assets not auto-assigning to user for UIT Order Guide

INC01431816

CHG00046226

Asset / Request Management

Fix Converting INC to RITM does not populate requestor name on Short Description

INC01431679

CHG00046311

Request Management

ServiceNow Production Changes for R:210415

ServiceNow R:210415 changes applied between 04-09-2021 and 04-15-2021 included [0] New Features, [15] Enhancement(s), [5] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Upgrade ServiceNow to Paris

N/A

CHG00044931

Core

Enhancement Add 'Wired Keyboard' accessory to SoM Order Guide

TASK00196539

CHG00046010

Request Management

Enhancement Modify 'Get Assistance with the Protection of Minors Management System' form

TASK00197828

CHG00046011

Request Management

Enhancement Remove select accessories from UIT Order Guide

TASK00196576

CHG00046012

Request Management

Enhancement Add 'Dell 27" USB-C Monitor' accessory to H&S Order Guide

TASK00198489

CHG00046013

Request Management

Enhancement Modify 'Temporarily request to opt-out of Student COVID-19 screening' form

TASK00199290

CHG00046015

Request Management

Enhancement Clear API endpoint data returns

SR00887734

CHG00046019

Integration

Enhancement Modify 'Health Check Program Request' form

TASK00199394

CHG00046025

Request Management

Enhancement Modify Survey response sent out at end of every ticket

TASK00189505

CHG00046078

Incident / Request Management

Enhancement Modify Compliance notification text

TASK00199607

CHG00046101

Health Check

Enhancement Modify label on Health Check tab under User table

TASK00198371

CHG00046102

Health Check

Enhancement Create Content Block for keyword searching on TASK table

TASK00196237

CHG00046103

Report Management

Enhancement Hide 'Notes' tab on Health Check record

TASK00199854

CHG00046104

Health Check

Enhancement Create 'Enterprise Infrastructure - Modify Storage' and 'Enterprise Technology - Modify Service Acces' forms

TASK00021703

CHG00046113

Request Management

Enhancement Add new validation on AB685 button

TASK00199381

CHG00046114

Health Check

Fix Cancel button on Resource Plan mislabeled

INC01425214

CHG00045895

PPM

Fix Incidents displays 'empty' on 'Requested by/for' field on TASK [task] table

INC01417650

CHG00045941

Report Management

Fix Call Record to Support Request conversion not populating with caller info

INC01427035

CHG00045948

Request Management

Fix Discrepancy between environments for CRC Scripted REST API

INC01427667

CHG00046024

Integration

Fix Variable fields come in empty after submission

INC01428085

CHG00046042

Request Management

ServiceNow Production Changes for R:210408

ServiceNow R:210408 changes applied between 04-02-2021 and 04-08-2021 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' fields for Support Request

STRY00045825

CHG00045759

Core

Enhancement Modify Problem Task record fields to be mandatory

TASK00193299

CHG00045776

Problem Management

Enhancement Modify 'Get Assistance with an Egencia Profile' form

TASK00195335

CHG00045795

Request Management

Enhancement Modify 'Get Assistance with the GMIX Platform' form

TASK00191435

CHG00045801

Request Management

Enhancement Modify 'SU-SOMBuildings' data table and workflow

TASK00196414

CHG00045802

Request Management

Enhancement Modify 'Request a Visiting Scholar/Visiting Postdoctoral...' form

TASK00191471

CHG00045806

Request Management

Enhancement Create Hardware Upload Data Mapping for ORBIT

N/A

CHG00045866

Asset Management

Enhancement Modify assignment rule for DoR Triage routing

TASK00196945

CHG00045894

Incident Management

Enhancement Create UIT CCT Inbound Action

TASK00186954

CHG00045896

Request Management

Enhancement Modify 'Ask a Question about Employee Disability and Family Leaves' form

TASK00197184

CHG00045897

Request Management

Enhancement Modify 'GSB Media Services' form

TASK00195025

CHG00045898

Request Management

Enhancement Modify 'Student Covid Compliance' form

TASK00197956

CHG00045911

Request Management

Enhancement Modify 'Get Assistance with Gift Processing System' form

TASK00186965

CHG00045923

Request Management

Fix Login from direct link redirects to 'Security Constraint' page

INC01422483

CHG00045737

Portal

Fix Assets not auto-assigning to user for H&S Order Guide

INC01400989

CHG00045793

Asset / Request Management

Fix Guest Name field not appearing when creating new Support Request

INC01427256

CHG00045925

Request Management

ServiceNow Production Changes for R:210401

ServiceNow R:210401 changes applied between 03-26-2021 and 04-01-2021 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify CRC Scripted REST API for 'getsupportrequests'

TASK00192411

CHG00045585

Integration

Enhancement Modify CRC Scripted REST API for 'getrequests'

TASK00190050

CHG00045586

Integration

Enhancement Create 'Get Assistance with the Megaprofile API' form

TASK00189100

CHG00045605

Request Management

Enhancement Modify 'Get Assistance with the Stanford Travel Program' form

TASK00195337

CHG00045647

Request Management

Enhancement Modify 'SU - Student Quarantine or Isolation' workflow

TASK00192859

CHG00045674

Health Check

Enhancement Transition to Color Testing for Graduate Students

N/A

CHG00045675

Health Check

Fix Incidents displays 'empty' on 'Requested by/for' field on TASK [task] table

INC01417650

CHG00045575

Report Management

March 2021

ServiceNow Production Changes for R:210325

ServiceNow R:210325 changes applied between 03-19-2021 and 03-25-2021 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form

TASK00188255

CHG00045310

Request Management

Enhancement Modify 'Inquire about Experiential Learning Opportunities' form

TASK00190525

CHG00045313

Request Management

Enhancement Modify 'University Privacy Office' form

TASK00192947

CHG00045314

Request Management

Enhancement Modify 'Request a Lenel Account' workflow

TASK00191479

CHG00045334

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00192605

CHG00045407

Request Management

Enhancement Modify 'ET Offboarding Process' workflow

TASK00191369

CHG00045433

Request Management

Enhancement Modify Problem record workflow to auto-create PTASK

TASK00191051

CHG00045437

Problem Management

Enhancement Modify 'Add or Modify Access to Alumni & Donor Systems' form

TASK00185577

CHG00045440

Request Management

Enhancement Transition to Color Testing for Graduate Students

N/A

CHG00045442

Health Check

Fix Chat to Incident auto-populates caller agent data in 'Reported for' field

INC01419468

CHG00045434

Call Management

Fix Portal menu dropdown only works once

INC01415401

CHG00045446

Portal

ServiceNow Production Changes for R:210318

ServiceNow R:210318 changes applied between 03-12-2021 and 03-18-2021 included [0] New Features, [22] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a Second or Replacement Monitor' form

TASK00186959

CHG00044865

Request Management

Enhancement Modify 'COVID-19 Inquiry' form

TASK00191272

CHG00045024

Request Management

Enhancement Create 'Request Wasabi Cloud Storage' form

TASK00168422

CHG00045060

Request Management

Enhancement Create new ACL for ITIL role to be able to report on variable sets

TASK00184037

CHG00045062

Report Management

Enhancement Modify 'SU - Subscribe - CI affected by Problem notification' workflow

TASK00191223

CHG00045066

Problem Management

Enhancement Modify 'GSB Media Services' form

TASK00168868 / TASK00185262

CHG00045075

Request Management

Enhancement Modify 'Access & Facilities Request' form

TASK00177874

CHG00045081

Request Management

Enhancement Modify CRC Scripted Rest API to use SUNet ID for unique identifier

TASK00188766

CHG00045160

Integration

Enhancement Transition to Color Testing for Graduate Students

N/A

CHG00045162

Health Check

Enhancement Modify Health Check API

TASK00191470

CHG00045163

Health Check

Enhancement Create PPM Resource Report

TASK00190152

CHG00045164

PPM

Enhancement Modify H&S Order Guide Workflow

TASK00183849

CHG00045168

Request Management

Enhancement Modify Knowledge Feedback Management module

TASK00183113

CHG00045170

Knowledge Management

Enhancement Modify Report label truncation property

TASK00186951

CHG00045171

Report Management

Enhancement Modify 'Assigned to' field to be mandatory when closing TASK

TASK00189047

CHG00045172

Request Management

Enhancement Enable ticket history tab on Call Record

TASK00171810

CHG00045174

Call Management

Enhancement Modify 'University Privacy Office' notification

TASK00185294

CHG00045176

Request Management

Enhancement Modify 'University Privacy Office' form

TASK00188177

CHG00045179

Request Management

Enhancement Create 'Request to Update H&S Hardware Asset Owner' form

TASK00192574

CHG00045183

Request Management

Enhancement Create 'Stanford University Hardware Program - General Request' form

TASK00192428

CHG00045184

Request Management

Enhancement Modify 'Request New Hire Computer Equipment & Set-up' form

TASK00186961

CHG00045189

Request Management

Enhancement Modify 'SU - AWS - New Service Request' workflow

TASK00189136

CHG00045191

Request Management

Fix RITM tickets not creating child TASK tickets

INC01401343

CHG00045059

Request Management

Fix Converting INC to SR not pre-populating requestor data

INC01414745

CHG00045178

Incident / Request Management

ServiceNow Production Changes for R:210311

ServiceNow R:210311 changes applied between 03-05-2021 and 03-11-2021 included [0] New Features, [12] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' for Incident Management

STRY00044693

CHG00044639

Core

Enhancement Create 'Privacy and Security Review - General Request' form

TASK00187388

CHG00044687

Request Management

Enhancement Modify Import Article module for Knowledge Management

TASK00168189

CHG00044689

Knowledge Management

Enhancement Modify 'SU-SOMBuildings' data table and workflow

TASK00184716

CHG00044769

Request Management

Enhancement Modify 'Harassment Prevention Training Programs (SHARE edu)' form

TASK00188170

CHG00044774

Request Management

Enhancement Modify 'Get Assistance with Labor Distribution (LD)' form

TASK00189638

CHG00044784

Request Management

Enhancement Modify 'Get Assistance with CARD' form

TASK00189103

CHG00044786

Request Management

Enhancement Create new approval emails for non-recommended models on SUHP

TASK00189135

CHG00044790

Request Management

Enhancement Modify 'Create/Group Department Website on Stanford Sites' workflow

TASK00175429

CHG00044791

Request Management

Enhancement Modify 'Contact Us' page on Information Technology domain

TASK00190837

CHG00044822

Portal

Enhancement Transition to Color Testing for Graduate Students

N/A

CHG00044862

Health Check

Enhancement Modify GSB Location data table

TASK00190309

CHG00044866

Request Management

Fix Change Request form is miscalculating 'Type' based on 'Risk/Impact'

INC01408768

CHG00044867

CMDB

ServiceNow Production Changes for R:210304

ServiceNow R:210304 changes applied between 02-26-2021 and 03-04-2021 included [0] New Features, [4] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Caused by Change' Incident tab on Change Request

TASK00179937

CHG00044555

CMDB

Enhancement Create 'Change PTA for Expiring or Expired PTAs' form

TASK00183190

CHG00044566

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00185085

CHG00044567

Request Management

Enhancement Modify 'Assist with Student Account Financial Holds' form

TASK00182709

CHG00044643

Request Management

Fix Mandatory fields not populating user response on fulfiller view

INC01407526

CHG00044572

Request Management

Patch ServiceNow scheduled maintenance

N/A

CHG00044066

Core

February 2021

ServiceNow Production Changes for R:210225

ServiceNow R:210225 changes applied between 02-19-2021 and 02-25-2021 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add 'HyperDrive 9-in-1 USB-C Hub' accesory to H&S Order Guide

TASK00185343

CHG00044314

Request Management

Enhancement Modify 'Request a *.stanford.edu domain name' approval workflow

TASK00183608

CHG00044360

Request Management

Enhancement Modify automated email notification for Problem records

TASK00182164

CHG00044370

Problem Management

Enhancement Create new Hardware Model manufacturer 'Camio'

TASK00183818

CHG00044380

Asset Management

Enhancement Modify multiple OOD/SAA request forms

TASK00185586

CHG00044387

Request Management

Enhancement Create UIT ET Inbound Action

TASK00122585

CHG00044415

Request Management

Enhancement Modify Vaccine scheduling platform

N/A

CHG00044416

Health Check

Fix Mirrored Incident populates location details in wrong fields

INC01397924

CHG00044315

Incident Management

ServiceNow Production Changes for R:210218

ServiceNow R:210218 changes applied between 02-12-2021 and 02-18-2021 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Round Robin ticket triage capability

TASK00148814

CHG00042995

Core

Enhancement Modify Card System approvers

TASK00175920

CHG00043962

Request Management

Enhancement Modify cumulative test count for Student Opt-Out form

TASK00182262 / TASK00183604

CHG00044002

Health Check

Enhancement Modify 'Requested by/for' field for Change Management

STRY00044306

CHG00044098

Core

Enhancement Create Vaccine scheduling platform

N/A

CHG00044108

Health Check

Enhancement Modify Vaccine scheduling platform

N/A

CHG00044133

Health Check

Enhancement Modify default Demand Manager

TASK00184236

CHG00044146

PPM

Enhancement Modify H&S Order Guide workflow short descriptions

TASK00184497

CHG00044147

Request Management

Enhancement Modify Health Check building search criteria

STRY00044605

CHG00044149

Health Check

Enhancement Modify AB685 email notifications

STRY00044111STRY00044113STRY00044114

CHG00044150

Health Check

Enhancement Modify 'Petition for Retroactive eForm Submission' form

TASK00182689

CHG00044155

Request Management

Enhancement Modify 'Get Assistance with Grow and Perform..' form

TASK00184134

CHG00044157

Request Management

Enhancement Modify Knowledge Article creation from Problem record workflow

TASK00183711

CHG00044165

Knowledge Management

Fix 'GSB Media Services' workflow errors out

INC01394571

CHG00044145

Request Management

ServiceNow Production Changes for R:210211

ServiceNow R:210211 changes applied between 02-05-2021 and 02-11-2021 included [0] New Features, [19] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Student Testing Compliance

STRY00043382

CHG00043764

Health Check

Enhancement Hide 'Health Check' tab on User Record for non-admins

TASK00178794

CHG00043852

Core

Enhancement Create 'Request a *.stanford.edu domain name..' form

TASK00168441

CHG00043854

Request Management

Enhancement Modify 'SU-SOMBuildings' data table and workflow

TASK00180049

CHG00043856

Request Management

Enhancement Modify Ethics and Compliance form

TASK00178752

CHG00043858

Request Management

Enhancement Modify 'Access & Facilities Requests' form

TASK00178357

CHG00043859

Request Management

Enhancement Modify 'Request with Administrative Support for FMS' form

TASK00178362

CHG00043861

Request Management

Enhancement Modify 'Request MCD Research under the assignment group MCD Research' form

TASK00182098

CHG00043874

Request Management

Enhancement Create UIT ET Inbound Action

TASK00174346

CHG00043915

Request Management

Enhancement Add 'Dell 27in USB-C Monitor' accessory to UIT Order Guide

TASK00178649

CHG00043919

Request Management

Enhancement Modify 'Request Outbound Cisco Jabber' form

TASK00180522

CHG00043920

Request Management

Enhancement Modify 'Get Assistance with Financial Transactions' form

TASK00178391

CHG00043928

Request Management

Enhancement Create 'Enterprise Collaboration Platforms - ET Internal Request' form

TASK00181928

CHG00043930

Request Management

Enhancement Modify general Incident form layout

TASK00172451

CHG00043947

Incident Management

Enhancement Modify 'GSB Media Services' form

TASK00170815

CHG00043948

Request Management

Enhancement Modify 'Box Migration Assistance' form

TASK00182187

CHG00043950

Request Management

Enhancement Modify 'Student Covid Compliance' form

TASK00183751

CHG00043951

Request Management

Enhancement Modify 'Request Cloud File Migration Consultation' form

TASK00182196

CHG00043952

Request Management

Enhancement Modify 'Request Changes to ServiceNow Medical Center..' form

TASK00182141

CHG00043958

Request Management

Fix Notifications not firing when status goes from exposed/asymptomatic to postive

INC01386024

CHG00043866

Health Check

ServiceNow Production Changes for R:210204

ServiceNow R:210204 changes applied between 01-29-2021 and 02-04-2021 included [0] New Features, [12] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Student Testing Compliance

N/A

CHG00043500

Health Check

Enhancement UIT Order Guide Enhancements

TASK00153439TASK00174835TASK00176278TASK00178339

CHG00043606

Request Management

Enhancement Modify a Scripted REST API for Ops Bot

TASK00177692

CHG00043607

Integration

Enhancement Modify 'Get Help with Kerberos' form

TASK00177320

CHG00043620

Request Management

Enhancement Modify 'Vanity URL - General Request' form

TASK00180225

CHG00043681

Request Management

Enhancement Modify 'Web Virtual Proxy Host - General Request' form

TASK00180233

CHG00043683

Request Management

Enhancement

Create 'Request Facilities Engineering Billing' form

TASK00149907

CHG00043705

Request Management

Enhancement Modify 'Request a Digital or Wet Signature' form

TASK00180503

CHG00043709

Request Management

Enhancement Modify 'Get Assistance with Financial Transactions' form

TASK00178486

CHG00043710

Request Management

Enhancement Open 'question_choice' table to public

TASK00177326

CHG00043711

Request Management

Enhancement Create 'Inquire about Campus Health Service Fee' form

TASK00178209

CHG00043712

Request Management

Enhancement Remove 'Billing and UIT Revenue' PCAT from Portal

TASK00178660

CHG00043719

Portal

Fix Fulfiller free form text variable not retaining

INC01391708

CHG00043609

Request Management

Fix Confidential field not clearing when switching to Anonymous option

INC01391710

CHG00043619

Request Management

Fix Asset automatically assigned without PTA information

INC01373991

CHG00043628

Request Management

Fix Mandatory TASK variables missing on submission

INC01390333

CHG00043707

Request Management

Fix Assets not auto-assigning in H&S Order Guide workflow

INC01392193

CHG00043731

Asset Management

Fix Fulfiller view showing incorrect mandatory fields

INC01394528

CHG00043739

Request Management

January 2021

ServiceNow Production Changes for R:210128

ServiceNow R:210128 changes applied between 01-22-2021 and 01-28-2021 included [0] New Features, [20] Enhancement(s), [4] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'GSB Media Services' location field

TASK00167512

CHG00043207

Request Management

Enhancement Modify Student Compliance email notifications

N/A

CHG00043246

Health Check

Enhancement Create 'Create New Online Registration Account/Access' form

TASK00161493

CHG00043313

Request Management

Enhancement Create 'LBRE P2P Finance' email signature

TASK00170839

CHG00043314

Request Management

Enhancement Modify 'Get Assistance with BTS Training Resources' form

TASK00176675

CHG00043316

Request Management

Enhancement Hide 'False' checkbox results from Portal view

TASK00175824

CHG00043337

Portal

Enhancement Retire KB articles created as workaround from Problem ticket

TASK00170951

CHG00043338

Knowledge Management

Enhancement Surpress Container Title labels on Support Request

TASK00170831

CHG00043340

Request Management

Enhancement Modify 'Get Assistance with Stanford Travel Program' form

TASK00176288

CHG00043341

Request Management

Enhancement Create 'Request Building Access Card' form

TASK00175847

CHG00043344

Request Management

Enhancement Modify 'Requested by' field on Problem records

STRY00042391

CHG00043367

Core

Enhancement Modify 'Get Assistance with the Travel Policy' form

TASK00176288

CHG00043389

Request Management

Enhancement Create 'Request Biomedical Seminars Admin Access' form

TASK00161232

CHG00043404

Request Management

Enhancement Modify 'Get Access to UIT-Managed Data Center Space' form

TASK00175419

CHG00043406

Request Management

Enhancement Modify AB685 Email Notification

STRY00043973STRY00043974

CHG00043435

Health Check

Enhancement Show 'Item' column in Task Related List on REQ

TASK00176870

CHG00043436

Request Management

Enhancement Modify Epic form layout

TASK00177641

CHG00043437

Agile Development

Enhancement Modify Student Testing Compliance

N/A

CHG00043444

Health Check

Enhancement Modify 'Request support for SRWC Furniture' form

TASK00174486

CHG00043448

Request Management

Enhancement Modify UIT Order Guide details

TASK00177254

CHG00043456

Request Management

Fix Cannot leave comment on portal when TASK is "Work in Progress"

INC01384318

CHG00043336

Portal

Fix Empty assets created in PRD from Struxureware migration

INC01384623

CHG00043342

Asset Management

Fix Asset automatically assigned without PTA information

INC01373991

CHG00043348

Request Management

Fix Major Incident created from P3 and P4 Incidents

INC01384955

CHG00043440

Incident Management

Patch Upgrade MongoDB from 4.2.6 to 4.4.3

N/A

CHG00042942

Core

ServiceNow Production Changes for R:210121

ServiceNow R:210121 changes applied between 01-15-2021 and 01-21-2021 included [0] New Features, [8] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify CRC Rest API for OpsBot

TASK00169610

CHG00043098

Integration

Enhancement Modify 'Request a Vendor/Contractor Card' form

TASK00175843

CHG00043103

Request Management

Enhancement Modify 'University Privacy Office' form

TASK00175527

CHG00043110

Request Management

Enhancement Create 'Student Covid Compliance' form

N/A

CHG00043116

Request Management

Enhancement Modify Business Function on VPSA Inbound Action 

TASK00176065

CHG00043165

Request Management

Enhancement Modify default date value on User Record

SR00829606

CHG00043178

Core

Enhancement Modify 'Student Covid Compliance' form

N/A

CHG00043185

Request Management

Enhancement Create Student Compliance lock out process

N/A

CHG00043192

Health Check

ServiceNow Production Changes for R:210114

ServiceNow R:210114 changes applied between 01-08-2021 and 01-14-2021 included [0] New Features, [7] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Variables view' layout on RITM

TASK00171900

CHG00042929

Request Management

Enhancement Create 'Requesting Encrypted USB Enforcement Assitance' form

TASK00168981

CHG00042948

Request Management

Enhancement Modify 'Covid-19 Inquiry' form

TASK00174468

CHG00043000

Request Management

Enhancement Create 'Request Vanity URL for Course Support' form

TASK00173889

CHG00043016

Request Management

Enhancement Create 'Request Outbound Cisco Jabber' form

TASK00175056

CHG00043019

Request Management

Enhancement Modify 'Involuntary Leave of Absense (ILOA)' form

TASK00175433

CHG00043020

Request Management

Enhancement Create 'Request SUNet ID Protection for AEM Pages' form

TASK00173077

CHG00043026

Request Management

Fix UIT Refresh Program workflow error message

INC01380166

CHG00042898

Request Management

Patch December 2020 Security Patch

N/A

CHG00042244

Core

ServiceNow Production Changes for R:210107

ServiceNow R:210107 changes applied between 12-11-2020 and 01-07-2021 included [0] New Features, [6] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement ESHC R.2-Emergency Self Report AB685 - Fix 3

N/A

CHG00042717

Health Check

Enhancement Modify Ethics and Compliance form

TASK00171790

CHG00042736

Request Management

Enhancement Create Nero On-Prem and Nero GCP forms

TASK00122513

CHG00042776

Request Management

Enhancement Modify 'Request GSB Media Services' form

TASK00170819

CHG00042806

Request Management

Enhancement Add users first and last name to User record web service

STRY00042689

CHG00042812

Health Check

Enhancement Disable customization on Hardware Asset table

TASK00172663

CHG00042814

Asset Management

Fix Anonymous function does not hide 'Opened by' user

INC01371222

CHG00042568

Request Management

Fix Anonymous function does not hide attachment 'Created by' user

INC01372020

CHG00042742

Request Management

Fix Assets are not being automtically assigned to users

INC01378207

CHG00042824

Asset Management

December 2020

ServiceNow Production Changes for R:201210

ServiceNow R:201210 changes applied between 12-04-2020 and 12-10-2020 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Onboard HR Simplification and Manager Center

TASK00106605

CHG00042573

Core

Enhancement

Get Global Accounting Platform (GAP) Assistance form

TASK00171940

CHG00042569

Request Management

Enhancement

ServiceNow InstaCloud Provisioning Project

N/A

CHG00042560

Integration

Enhancement

Data Load: Upload legacy H&S computer assets

STRY00042611

CHG00042558

Request Management

Enhancement

Stanford Health Check AB685 Theme

N/A

CHG00042547

Health Check

Enhancement

Create 'VPUE Web Product' form

TASK00169913

CHG00042467

Incident / Request Management

Enhancement

H&S Order Guide Changes

N/A

CHG00042464

Request Management

Enhancement

Put 'Ethics and Compliance' form as link on Portal pages

TASK00171169

CHG00042462

Portal

Enhancement

Student Isolation form changes

N/A

CHG00042458

Health Check

Enhancement

Request a Digital or Wet Signature

TASK00171239

CHG00042451

Request Management

Enhancement

Request EED Product Support

TASK00158995

CHG00042447

Request Management

Enhancement

 "canvasCourseId" value from payload

TASK00168410

CHG00042446

Integration

Enhancement

Request Mobile Device or Plan

TASK00160699

CHG00042407

Request Management

Fix

Ethics and Compliance anonymous script bug

INC01371222

CHG00042568

Portal

ServiceNow Production Changes for R:201203

ServiceNow R:201203 changes applied between 11-20-2020 and 12-03-2020 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Update 'Services' category banner text

TASK00170570

CHG00042327

Portal

Enhancement

Onboard Ethics and Compliance to ServiceNow

TASK00145798

CHG00042325

Core

Enhancement

H&S Refresh Program Sprint 1 with Fix 1 & 2

N/A

CHG00042317

Request Management

Enhancement

SR Email Updates

TASK00169917

CHG00042315

Request Management

Enhancement

Slack - Servicenow message enhancements (R2)

N/A

CHG00042301

Request Management

Enhancement

Add a question to identify Santa Clara county users

STRY00042463

CHG00042257

Health Check

Enhancement

Nose swab test set to default

TASK00169841

CHG00042219

Health Check

Enhancement

Add an alert if mailing list wrapper API returns other than 200

TASK00169230

CHG00042191

Integration

Enhancement

Send test results to frontend based on SUNet

STRY00041903

CHG00042189

Health Check

Enhancement

Exposure Notification updates

STRY00041708 & STRY00041709

CHG00042074

Health Check

Enhancement

Modify existing email notifications

TASK00167243

CHG00042070

Request Management

Enhancement

AWS Workflow Changes

TASK00150220

CHG00042069

Request Management

Enhancement

Onboard LBRE Finance to ServiceNow

TASK00145606

CHG00042068

Core

Enhancement

Hide "False" checkboxes in the description on the backend

TASK00166591

CHG00041969

Request Management

Fix

Status change from "Awaiting User Info" to "Active"

INC01356587

CHG00042306

Incident

Fix

Guest email functionality not working as expected

INC01357893

CHG00042071

Request Management

November 2020

ServiceNow Production Changes for R:201119

ServiceNow R:201119 changes applied between 11-13-2020 and 11-19-2020 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Change PTA on Purchase Order (PO) for $2,500 or Less

TASK00166295

CHG00041963

Request Management

Enhancement

Get Assistance with Financial Transactions

TASK00162006

CHG00041961

Request Management

Enhancement

Request with Administrative Support for FMS

TASK00162005

CHG00041955

Request Management

Enhancement

Remove dependency on the FSS proxy server from ServiceNow MID server

N/A

CHG00041903

Integration

Enhancement

Get Assistance with Grow and Perform at Stanford, Taleo Perform, or Simple Eval notification update

TASK00166029

CHG00041863

Request Management

Enhancement

Adding detailed logs to CRC WS APIs

TASK00162515

CHG00041859

Integration

Enhancement

Get help with Stanford Groups (Pilot) form update

TASK00167310

CHG00041858

Request Management

Fix

Hardware asset business unit fix

INC01356900

CHG00041924

Incident / Request Management

ServiceNow Production Changes for R:201112

ServiceNow R:201112 changes applied between 11-06-2020 and 11-12-2020 included [0] New Features, [9] Enhancement(s), [5] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Request form set up for BC/DR

TASK00157555

CHG00041753

Request Management

Enhancement

Virtual Meeting/Webinar Service

TASK00166063

CHG00041751

Request Management

Enhancement

ESHC R2 - Ccure integration and add Affil for Mob and Email Notifications

N/A

CHG00041734

Integration

Enhancement

Clark Center IT Inbound Email Action

TASK00160167

CHG00041658

Request Management

Enhancement

Modify workflow 'SU-ETOffboardingProcess'

TASK00165216

CHG00041650

Request Management

Enhancement

Changes to SOM Order Guide

TASK00165685

CHG00041647

Request Management

Enhancement

Disable Cloudtrail setup from AWS SC2

TASK00158997

CHG00041643

Integration

Enhancement

Update Google Email

TASK00166439

CHG00041596

Request Management

Enhancement

SoM Security pcat

TASK00158778

CHG00041551

Request Management

Fix

Using the "Add New Agenda Items - No email" link to add agenda items, duplicates existing changes on the agenda

INC01350398

CHG00041759

PPM

Fix

Status change from "Awaiting User Info" to "Active"

INC01356587

CHG00041747

Request Management

Fix

SU SOM IRT EAM Finance - pulls both SOM and UIT inventory from SNOW

INC01354634

CHG00041655

Request Management

Fix

Variables on the RITM form are missing for Item "Request Servicenow Support"

INC01353810

CHG00041610

Request Management

Fix

URP Request "stuck" workflow stopped : Handle Timers

INC01335516

CHG00041534

Request Management

ServiceNow Production Changes for R:201105

ServiceNow R:201105 changes applied between 10-30-2020 and 11-05-2020 included [0] New Features, [6] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Add the cause field for the failed Color test results

STRY00041002

CHG00041519

Core

Enhancement

Updates to UIT Order Guide

TASK00164411

CHG00041451

Request Management

Enhancement

Modify 'Request a Spouse/Domestic Partner Courtsey Card' form

TASK00163528

CHG00041447

Request Management

Enhancement

GSB Media form changes

TASK00161517

CHG00041429

Request Management

Enhancement

Update Slack Notifications

TASK00165570

CHG00041425

Integration

Enhancement

Change the label of 'Cancel' button to 'Cancel Plan'

TASK00164507

CHG00041424

Project Management

Fix

Guest users are creating duplicate tickets for SR since the submitted button is not graying out

INC01351563

CHG00041378

Request Management / Incident

Fix

iix redirect issue on portal

PRB00002392

CHG00041373

Portal

Patch

New York Patch 10a

N/A

CHG00041312

Core

October 2020

ServiceNow Production Changes for R:201029

ServiceNow R:201029 changes applied between 10-23-2020 and 10-29-2020 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Create 'Get Assistance with Stanford Group (Pilot)' form

TASK00160368

CHG00041307

Request Management

Enhancement

Create 'Reporting Inappropriate Content' form

TASK00162748

CHG00041306

Request Management

Enhancement

Slack notification update

TASK00164398

CHG00041299

Integration

Enhancement

Metrics on Date approved to be onsite for Health Record

TASK00164883

CHG00041297

Health Check

Enhancement

Chevrons on Change

TASK00161512

CHG00041264

Change Management

Enhancement

Slack notification update

TASK00163607

CHG00041241

Request Management

Enhancement

Update Cleanup Script to include Instance Identifier

SR00815081

CHG00041238

Core

Fix

Student's history at the front end shows "not Cleared" for days they have submitted and cleared in  ServiceNow

INC01350823

CHG00041296

Health Check

Fix

Link from "Project has been assigned to you" email not resolving correctly

INC01349117

CHG00041248

Project Management

ServiceNow Production Changes for R:201022

ServiceNow R:201022 changes applied between 10-10-2020 and 10-22-2020 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Append Last Cloned DateTime to Banner

SR00811362

CHG00041150

Portal

Enhancement

ESHC Health Check updates 10/22

N/A

CHG00041143

Health Check

Enhancement

Enable Google Groups provisioning

N/A

CHG00041078

Integration

Enhancement

Update Inbound Action SU - FMS - Create Support Request RE to correct error log entry (Stanford HealthScan Scorecard)

SR00812791

CHG00041077

Health Check

Enhancement

New Type to Problem Task

TASK00162609

CHG00041064

Problem Management

Enhancement

Clean Jira Log table

SR00811584

CHG00041062

Integration

Enhancement

Isolation notification and form changes

TASK00162638 & TASK00162418

CHG00041052

Health Check

Enhancement

Update Search Icon

TASK00161092

CHG00041044

Incident

Fix

Slack Integration with ServiceNow tickets sends multiple notifications when closed

INC01330882

CHG00041061

Integration

ServiceNow Production Changes for R:201015

ServiceNow R:201015 changes applied between 10-09-2020 and 10-15-2020 included [0] New Features, [5] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Modify ServiceNow Scripted REST API

TASK00161231

CHG00040968

Integration

Enhancement

ESHC Health Check updates 10/15

N/A

CHG00040957

Health Check

Enhancement

Update Active Notifications with Appropriate Category (Stanford HealthScan Report)

N/A

CHG00040949

Health Check

Enhancement

Modify E&HS OHC Form

TASK00159720

CHG00040909

Request Management

Enhancement

Demand Workspace Email Upgrade

TASK00161300

CHG00040867

Demand

Fix

Project is Appearing for Resource in Allocation Workbench

INC01333431

CHG00040965

PPM

Fix

SNOW Slack bot shows code block for assignment group change

INC01334579

CHG00040962

Request Management

Fix

Fix Requested by/for Update R.1 - Core fields

STRY00020152

CHG00040930

Core

Fix

Catalog Tasks show "empty" the requested By

INC01327906

CHG00040850

Incident

ServiceNow Production Changes for R:201008

ServiceNow R:201008 changes applied between 10-02-2020 and 10-08-2020 included [0] New Features, [6] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Isolation form changes

TASK00160862

CHG00040751

Request Management

Enhancement

Enable Activity Plan Resource Logs

TASK00160200

CHG00040744

Request Management

Enhancement

ESHC Health Check updates - 10/8

N/A

CHG00040742

Health Check

Enhancement

Create a report for SU ServiceNow development group for custom objects

SR00767758

CHG00040636

Report Management

Enhancement

Request for Invoice Payment (Vendors) form

TASK00156470

CHG00040629

Request Management

Enhancement

Update PPM Form defaults

TASK00159070

CHG00040609

PPM

Fix

Fix Lab test result issue with "patient name" coumn

INC01339144

CHG00040754

Incident

Fix

Allocation Workbench resource plan assignment

INC01323936

CHG00040746

PPM

Fix

Fix multiple emails sent with same info when a record is updated multiple times

INC01336676

CHG00040715

Health Check

Fix

Fix Allocation Type value in list view 

INC01324118

CHG00040670

Incident

ServiceNow Production Changes for R:201001

ServiceNow R:201001 changes applied between 09-25-2020 and 10-01-2020 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Update RDE email on student quarantine-isolation notifications

TASK00159538

CHG00040559

Health Check

Enhancement

Update form: Get Assistance with the Graduate Financial Planning System

TASK00158592

CHG00040556

Request Management

Enhancement VNR data collection/conversion catalog item

TASK00158507

CHG00040555

Request Management

Enhancement

Oak Storage Notifications Update

TASK00156804

CHG00040517

Request Management

Enhancement ESHC Health Check updates - Close Contacts (COVID related)

N/A

CHG00040511

Health Check

Enhancement

Request Matlab Network Form

TASK00158914

CHG00040477

Request Management

Fix

Email address notification problem

INC01328744

CHG00040427

Incident

September 2020

ServiceNow Production Changes for R:200924

ServiceNow R:200924 changes applied between 09-18-2020 and 09-24-2020 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Update Change fields on Incident and Problem forms

TASK00150386
CHG00040345

Incident / Problem Management

Enhancement

Modify a ServiceNow Scripted REST API

TASK00153306
CHG00040342

Integration

Enhancement

Create a metric for the 'Cleared' flag on the Health Record

TASK00158026
CHG00040331

Health Check

Enhancement

Request IT Infrastructure Services Billing form modification

TASK00155451
CHG00040307

Request Management

Enhancement

Modify Budget Unit Visibility

TASK00154252
CHG00040221

Request Management

Enhancement Walk-Up: Allow EH&S Occupational Health Center group to select and use catalog item

STRY00039449

CHG00040213

Request Management

Enhancement Update Request Room Support Service

TASK00153828

CHG00040180

Request Management

Enhancement

PCI DSS Merchant Website - General Request

TASK00155201

CHG00040176

Request Management

Enhancement Create new catalog item - Rescind Leave of Absence Request (current term) TASK00154819 CHG00040172

Request Management

Enhancement Request Stanford Zone ID

TASK00156725

CHG00040171

Health Check

Enhancement Modify Access to Alumni & Donor Systems

TASK00142584

CHG00040169

Request Management

Fix Student Isolation Procedure Fixes

N/A

CHG00040336

Health Check

ServiceNow Production Changes for R:200917

ServiceNow R:200917 changes applied between 09-11-2020 and 09-17-2020 included [0] New Features, [6] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create new form and workflow for Student Isolation Procedure

N/A

CHG00039902

Health Check

Enhancement Validate MIE API Result integration

SR00794343

CHG00039937

Integration

Enhancement Create 'Inquire about Covid-19 Testing & Surveillance' form

TASK00152904

CHG00039952

Request Management

Enhancement Modify Student Isolation Procedure form

N/A

CHG00039996

Health Check

Enhancement Modify 'Contact Us' page for Finance, Payroll & Budgeting domain

TASK00156073

CHG00040028

Portal

Enhancement ESHC Health Check updates

N/A

CHG00040029

Health Check

Fix Automated job for 'Cleared' flag resetting incorrect records

INC01324834

CHG00039932

Health Check

Fix Allocation Workbench does not display some Operational Work resource plans

INC01300623

CHG00039938

Report Management

ServiceNow Production Changes for R:200910

ServiceNow R:200910 changes applied between 09-04-2020 and 09-10-2020 included [0] New Features, [5] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify LDAP sync to include data for Health Check

TASK00154094

CHG00039728

Core / Health Check

Enhancement Modify VPSA Inbound Email action

TASK00154309

CHG00039744

Request Management

Enhancement Modify CRC REST API to retrieve Support Request tickets

TASK00151802

CHG00039770

Integration

Enhancement Create ServiceNow Scripted REST API for Color Lab Eligibility List

SR00789475

CHG00039808

Integration

Enhancement Modify 'UIT Order Guide' form

TASK00154134 / TASK00154135

CHG00039824

Request Management

ServiceNow Production Changes for R:200903

ServiceNow R:200903 changes applied between 08-28-2020 and 09-03-2020 included [0] New Features, [12] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Alumni, Donor & External Relations Services' domain and forms

TASK00151656

CHG00039535

Request Management / Portal

Enhancement Create 'Medical Student Paging Services Request' form

TASK00151918

CHG00039536

Request Management

Enhancement Create 'Inquire about Civic Engagement Hold' form

TASK00152788

CHG00039537

Request Management

Enhancement Create 'Enforcing TLS Over Email for External Parties' form

TASK00149503

CHG00039538

Request Management

Enhancement Schedule job to clean up JIRA logs older than six months

SR00782910

CHG00039541

Core

Enhancement Modify Resource Allocation report to display Project Number

TASK00144055

CHG00039546

Report Management

Enhancement Modify MIE Lab Integration mapping based on HL7 format change

N/A

CHG00039560

Report Management

Enhancement Modify 'Request Matlab Network Institution License' form

TASK00153279

CHG00039649

Requset Management

Enhancement Create 'Suppress Login' option for Knowledge Articles

TASK00152869

CHG00039677

Knowledge Management / Portal

Enhancement Modify notifications sent on Harassment Prevention form 

TASK00153797

CHG00039679

Request Management

Enhancement ESHC Health Check updates and new Mobile Application

N/A

CHG00039681

Health Check

Enhancement Create 'Request Stanford Zone ID' form

TASK00153786

CHG00039699

Request Management

Fix Guest users able to bypass mandatory fields on forms

INC01301760

CHG00039695

Incident / Request Management

August 2020

ServiceNow Production Changes for R:200827

ServiceNow R:200827 changes applied between 08-21-2020 and 08-27-2020 included [1] New Features, [11] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Add Color result notifications and modules

N/A

CHG00039331

Health Check

Enhancement Modify 'UIT Order Guide' workflow timers

TASK00147374

CHG00039209

Request Management

Enhancement Create 'Remote Teaching and Learning Support from ATS' form

TASK00151578

CHG00039273

Request Management

Enhancement Modify OHC Health Check notifications

N/A

CHG00039278

Health Check

Enhancement Clean up ServiceNow custom program log

SR00759825

CHG00039318

Core

Enhancement Modify business rule to email HR when Health Check status changes

N/A

CHG00039329

Health Check

Enhancement Create 'Request Matlab Network Institution License' form

TASK00150108

CHG00039330

Request Management

Enhancement Create 'Create New Wordpress Site (SoM)' form

TASK00148236

CHG00039415

Request Management

Enhancement Create 'Request Enterprise Cloud Back-Up' form

TASK00138679

CHG00039419

Request Management

Enhancement Modify 'Add, Modify, or Delete User Access to Merchant Account' form

TASK00152156

CHG00039421

Request Management

Enhancement Modify 'UIT Order Guide' equipment options

TASK00147996

CHG00039430

Request Management

Enhancement Remove completed resource plans from 'Allocation Details' report

TASK00149061

CHG00039433

Report Management

Fix Inconsistent name value displayed in Resource Report drilldown

INC01308617

CHG00039205

Report Management

Fix Cannot access Walk-up online check-in using Incognito

INC01312001

CHG00039244

Health Check

Fix Walk-up Experience schedule not auto-closing

INC01314493 / INC01314637

CHG00039413

Health Check

ServiceNow Production Changes for R:200820

ServiceNow R:200820 changes applied between 08-14-2020 and 08-20-2020 included [1] New Features, [8] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature MIE Lab Result Integration with ServiceNow

N/A

CHG00039139

Report Management / Integration

Enhancement Modify 'Ask for a Travel Medical Waiver' form

TASK00148646

CHG00039146

Request Management

Enhancement Modify 'Request a Dependent Card' form

TASK00143423

CHG00039147

Request Management

Enhancement Center image on 'UIT Order Guide' form

TASK00147141

CHG00039153

Request Management

Enhancement Remove 'Approver' field from PTA widget on UIT Order Guide

N/A

CHG00039173

Request Management

Enhancement Modify 'UIT Order Guide' expenditure type for accessories

N/A

CHG00039198

Request Management

Enhancement Modify HL7 Parsing for MIE Lab Result Integration

N/A

CHG00039206

Report Management / Integration

Enhancement Modify 'Request ServiveNow Support' form

TASK00150531

CHG00039210

Request Management

Enhancement ESHC Health Check updates

N/A

CHG00039213

Health Check

ServiceNow Production Changes for R:200813

ServiceNow R:200813 changes applied between 08-07-2020 and 08-13-2020 included [1] New Features, [6] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Integrate ServiceNow with Slack

N/A

CHG00039007

Incident Management / Integration

Enhancement Modify Demand Manager default when new Demand is submitted

TASK00148096

CHG00038906

Demand

Enhancement New catalog item: Request ServiceNow Support

TASK00103178

CHG00038929

Request Management

Enhancement New 'Research' category and multiple new catalog items

TASK00145007

CHG00038930

Request Management / Portal

Enhancement Enable AFS for new user provisioning

N/A

CHG00039005

Service Management

Enhancement Onboard Financial Risk Advisory & Controls Team (FRACT) group

TASK00146289

CHG00039020

Core

Enhancement ESHC Health Check updates R.2

N/A

CHG00039030

Health Check

Fix Issue with payload going to GSB Media Event

SR00776820

CHG00039022

Service Management

Fix 'Fully approved' email notification firing incorrectly

INC01299422

CHG00039023

Request Management

ServiceNow Production Changes for R:200806

ServiceNow R:200806 changes applied between 07-31-2020 and 08-06-2020 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create a metric for Last Submitted Date

STRY00036162

CHG00038648

CMDB

Enhancement Update email notifications for Demand

TASK00146986

CHG00038630

Demand

Enhancement Added linking functionality to Incident and Support Request

STRY00020058

CHG00038662

Incident / Request Management

Enhancement Form Petition for Retroactive eForm Submission updated

TASK00147177

CHG00038727

Request Management

Enhancement New catalog item: Financial Aid Office Cash Advance Request

TASK00147024

CHG00038728

Request Management

Enhancement New catalog item:  UIT Special Event Telecom Support

TASK00144722

CHG00038729

Request Management

Enhancement New catalog item: MedWiki Support

TASK00138788

CHG00038730

Request Management

Enhancement Extended Maintenance Window date updated

N / A

CHG00038732

Service Management

Enhancement Form update: Graduate Cash Advance Request

TASK00147441

CHG00038767

Request Management

Enhancement New catalog item: Academic Year 2020-21 Quarterly Check-in

TASK00147637

CHG00038768

Request Management

Enhancement ESHC Health Check updates R.1

N / A

CHG00038780

Health Check

Fix Knowledge base selection of same-frame hyperlinks is now working

INC01297986

CHG00038647

Knowledge Management

August 2019

ServiceNow Production Changes for R:190829

ServiceNow R:190829 changes applied on 08-09-2019 to 08-29-2019 included [0] New Features, [17] Enhancement(s), [8] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Enable Standard Change Request Task template in 'Standard Change Properties'

N/A

CHG00027450

CMDB

Enhancement Enable 'Standard Change Request Task' template in 'Standard Change Properties'

N/A

CHG00027473

CMDB

Enhancement Create 'Get Assistance with Checks Made Payable to Stanford University' form

TASK00089951

CHG00027506

Request Management

Enhancement Create 'Cardinal Print Deployment and Network Setup' form

TASK00086319

CHG00027542

Request Management

Enhancement Create 'Participate in Faculty Google Mail/Calendar Pilot' form

TASK00093620

CHG00027596

Request Management

Enhancement Add 'Time worked' field to Incident Task form

TASK00095448

CHG00028184

Incident Management

Enhancement Modify Knowledge Management KCS Results table on all forms

TASK00091866

CHG00028249

Knowledge Management

Enhancement Modify 'Request Apple Developer Connection/Google Play Console Access' form

TASK00094259

CHG00028263

Request Management

Enhancement Modify two OOD/SAA forms

TASK00095508

CHG00028291

Request Management

Enhancement Modify 'Get MCD Operations & Facilities Support' form

TASK00093554

CHG00028360

Request Management

Enhancement

Create new user criteria for SoE Dean's Office

TASK00093829

CHG00028361

Incident / Request Management

Enhancement Create UIT Computer Refresh order guide

TASK00087153

CHG00028400

AMDB / Request Management

Enhancement Create SoM workflow to route ticket based on address selection

TASK00087969

CHG00028401

Request Management

Enhancement Modify 'Build a Meeting Room' workflow

TASK00096079

CHG00028428

Request Management

Enhancement Modify 'Request for Data Preservation' form

TASK00095462

CHG00028429

Request Management

Enhancement Create 'Request Emergency Change to Plan' form

TASK00094298

CHG00028430

Request Management

Enhancement Move multiple OOD Support Request forms to production

TASK00096740

CHG00028432

Request Management

Fix STD Change auto-create process for Firewall Rule requests fail

INC01024532

CHG00027456

CMDB

Fix Email notifications for '@mention' not including ticket number

TASK00094115

CHG00027571

Incident / Request Management

Fix 'SoM Computer Request' Order Guide missing associated variable on item

INC01041398

CHG00028192

Request Management

Fix Support Request inbound email actions not updating for Guest responses

INC01043283

CHG00028252

Request Management

Fix Users cannot create template for Support Request Task

INC01044224

CHG00028301

Request Management

Fix Unassigned Support Requests triggering work note notification incorrectly

INC01049308

CHG00028319

Request Management

Fix Department field on 'Add a Service Offering into ServiceNow' is broken

INC00981710

CHG00028363

Request Management

Fix Support Request sends duplicate notifications for guest users

INC01025298

CHG00028431

Request Management

Patch London Patch 8 Hot Fix 2a

N/A

CHG00027520

Core

ServiceNow Production Changes for R:190808

ServiceNow R:190808 changes applied on 07-26-2019 to 08-08-2019 included [0] New Features, [15] Enhancement(s), [4] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create time limit for when closed tickets can be reopened

TASK00045372

CHG00027017

Incident / Request Management

Enhancement Modify Firewall Request form workflow

TASK00067187

CHG00027035

Request Management

Enhancement Modify 'Request Access to Alumni & Donor Systems' form

TASK00088076

CHG00027036

Request Management

Enhancement Add approval workflow to 'Request an Enhancement for PostGrads System' form

TASK00088697

CHG00027038

Request Management

Enhancement Remove incomplete OOB Knowledge Search on all ticket type

TASK00091878

CHG00027040

Knowledge Management

Enhancement Onboard FMS Admin group

TASK00082119

CHG00027044

Core

Enhancement Modify Portal Outage announcement UI

TASK00087825

CHG00027061

Portal

Enhancement Create 'Inquire about Student eForms (Staff Only)' form

TASK00091984

CHG00027073

Request Management

Enhancement Modify 'SOM Computer Request' form

TASK00091915

CHG00027096

Request Management

Enhancement Update various items for OOD/SAA Admin Support group

TASK00092681

CHG00027097

Core

Enhancement Create 'UIT EUX Accelerator' form

TASK00092881

CHG00027163

Request Management

Enhancement Rename service 'Email Services' to 'SHC Email Services'

TASK00087796

CHG00027294

CMDB

Enhancement Modify 'Finance Contact Us' page

TASK00092772

CHG00027352

Portal

Enhancement Create 'VAST Voice and Messaging Custom Requests and Project' form

TASK00093035

CHG00027401

Request Management

Enhancement Modify H&S Inbound Email action to include FWD emails

TASK00093719

CHG00027404

Request Management

Fix Leadership Nomination form hidden fields not auto-populating

INC00963717

CHG00026997

Request Management

Fix Outage warning not triggered when duplicate Outage ticket created

INC01009885

CHG00027089

Major Incident Management

Fix ServiceNow validation not preventing form from submitting

INC01027282

CHG00027090

Request Management

Fix Variable fields not populating on fulfiller view for 'HR e-Files (OpenText)' form

INC01027297

CHG00027094

Request Management

Patch Enable ServiceNow glideapp flow designer plug-in

N/A

CHG00027336

Core

July 2019

ServiceNow Production Changes for R:190725

ServiceNow R:190725 changes applied on 07-12-2019 to 07-25-2019 included [0] New Features, [22] Enhancement(s), [6] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Knowledge Base to allow ability to attach article to ticket

TASK00081652

CHG00026660

Knowledge Management

Enhancement Create 'Survey Response Score' column to ticket tables for reporting

TASK00081655

CHG00026680

Report Management

Enhancement Create 'SoE Admin Team' Support Request Inbound Email action

TASK00082635

CHG00026692

Request Management

Enhancement Modify 'Request Stanford User Data Access' form and routing rules

TASK00088185

CHG00026693

Request Management

Enhancement Modify FMS Gift Securities email notifications

TASK00090078

CHG00026702

Request Management

Enhancement Modifications to OOD/SAA forms

TASK00090491

CHG00026723

Request Management

Enhancement Modify 'Travel Loaner Program Request Form' form

TASK00088305

CHG00026725

Request Management

Enhancement Modify 'Get Assistance with PostGrads, Barnyard & Teamsite' form

TASK00090855

CHG00026727

Request Management

Enhancement Modify 'Search Knowledge' function to only appear on Incident tickets

TASK00091065

CHG00026768

Knowledge / Incident Management

Enhancement Modify 'Request Stanford User Data Access' form workflow

TASK00089266

CHG00026785

Request Management

Enhancement Create 'Request My Billing Detail' form

TASK00090184

CHG00026786

Request Management

Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form

TASK00089270

CHG00026791

Request Management

Enhancement Create 'Stanford Mobile App' form

TASK00091142

CHG00026862

Request Management

Enhancement Modify SoE Incident Email Inbound action

TASK00089385

CHG00026871

Incident Management

Enhancement Disable ServiceNow to Remedy transfer functionality

TASK00088683

CHG00026927

Core

Enhancement Create 'OOD BTS Department Members' user criteria

TASK00091581

CHG00026947

Request Management

Enhancement Modify 'Inquire About Student Form(s)' form

TASK00091968

CHG00026989

Request Management

Enhancement Create 'Request H&S Website Support' form

TASK00090557

CHG00027001

Request Management

Enhancement Create 'Create a New Stanford Earth Workgroup' form

TASK00091334

CHG00027004

Request Management

Enhancement Onboard SUL LOCKSS/CLOCKSS group

TASK00077866

CHG00027008

Core

Enhancement Modify 'Get MCD Operations & Facilities Support' form

TASK00091816

CHG00027009

Request Management

Enhancement Onboard FMS Admin group

TASK00082119

CHG00027013

Core

Fix Variable order in Support Request description does not match Portal order

INC00842584

CHG00026721

Request Management / Portal

Fix 'New Call' records overwrite Requested by with person creating ticket

INC01021428

CHG00026764

Call / Request Management

Fix 'Survey Response Score' field should not be visible on tickets

INC01022233

CHG00026892

Incident / Request Management

Fix Support Request emails display 'LINK' instead of ticket number

INC01022767

CHG00026895

Request Management

Fix 'Assigned to' receives email on Problem tickets when creating worknotes

INC01024774

CHG00026985

Problem Management

Fix 'Submit' button broken on DASHER form

INC01025998

CHG00026995

Request Management

Patch London Patch 8 Hot Fix 2

N/A

CHG00026534

Core

ServiceNow Production Changes for R:190711

ServiceNow R:190711 changes applied on 06-21-2019 to 07-11-2019 included [0] New Features, [19] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form

TASK00085999

CHG00026291

Request Management

Enhancement Onboard SoM Human Resources group

TASK00087659

CHG00026295

Core

Enhancement Create customized notification for FMS Gift Securities group

TASK00083284

CHG00026296

Request Management

Enhancement Onboard Gift Securities group

TASK00071083

CHG00026297

Core

Enhancement Add 'Contact Gift Securities' to Contact Us page

TASK00087815

CHG00026340

Portal

Enhancement Activate various ServiceNow recommended security constraints

TASK00080927

CHG00026342

Core

Enhancement Create 'Insert and Stay' option for multi-value attribute table

TASK00085380

CHG00026365

Configuration Management

Enhancement Modify Acquia Inbound Email Action text

TASK00082945

CHG00026366

Request Management

Enhancement Remove lock and login required message for guests on IT catalog

TASK00086521

CHG00026370

Portal

Enhancement Deactivate 'SoM IRT Data Center' SLA - 4 hour response

TASK00088087

CHG00026535

Incident Management

Enhancement Create H&S Inbound Email action

TASK00074813

CHG00026543

Request Management

Enhancement Onboard FMS IAIS group

TASK00082119

CHG00026546

Core

Enhancement Onboard SoE Admin Support group

TASK00087717

CHG00026552

Core

Enhancement Create 'GSB Institutional Research Data' form

TASK00085979

CHG00026593

Request Management

Enhancement Onboard OOD/SAA Facilities group

TASK00089896

CHG00026598

Core

Enhancement Create 'Contingency Support Request' form

TASK00073266

CHG00026601

Request Management

Enhancement Modify 'GSB Facilities Operations Email List' template

TASK00088277

CHG00026629

Request Management

Enhancement Modify 'Order a New SoM Computer' form

TASK00088756

CHG00026631

Request Management

Enhancement Modify 'Update Biographic Information' form

TASK00089985

CHG00026641

Request Management

Fix Users with 'su_restrict_portfolio_admin' role cannot edit Service Offerings

INC01003498

CHG00026634

Configuration Management

Fix Cannot submit 'New GCP Request' form

INC01006185

CHG00026645

Portal

Patch London Patch 4 Hot Fix to London Patch 6b

N/A

CHG00025838

Core

June 2019

ServiceNow Production Changes for R:190620

ServiceNow R:190620 changes applied on 05-24-2019 to 06-20-2019 included [1] New Features, [11] Enhancement(s), [5] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'OrderIT (PMG) - Request OrderIT and Reporting Access' form

TASK00079485

CHG00025662

Request Management

Enhancement Create 'Get Assistance with Gift Processing System' Support Request

TASK00083929

CHG00025740

Request Management

Enhancement Modify multiple descriptions on OOD forms

TASK00084515

CHG00025817

Request Management

Enhancement Create 'ServiceNow Group Membership Request' form

TASK00084985 / TASK00084803

CHG00025840

Request Management

Enhancement Modify 'GSB Facilities Operations Email List' template

TASK00083739

CHG00025922

Request Management

Enhancement Phase 2: SoM Consumables to Asset

N/A

CHG00025972

Asset Management

Enhancement Update link on 'Activate a Network Port (SoM)' form

TASK00085413

CHG00026070

Request Management

Enhancement Modify CRC APIs to retrieve, insert/update tags for Incidents

TASK00080343

CHG00026079

Incident Management / Integration

Enhancement Modify AWS/GCP RITMs with State/Stage fixes

TASK00080865

CHG00026118

Request Management

Enhancement Create 'Ad Hoc Data Request (SoM)' form

TASK00083031

CHG00026150

Request Management

Enhancement Modify 'Request a Holiday Schedule Change/Update' form

TASK00075406

CHG00026162

Request Management

Enhancement Move OOD catalog items through DEV/TEST to production

TASK00087146

CHG00026181

Request Management

Fix Knowledge Articles in 'Draft' state showing up in Portal search

INC00964111

CHG00025873

Knowledge Management

Fix Support Request activity log not updating for JIRA state changes

INC00205217

CHG00025952

SDLC

Fix Checkboxes on Support Request forms displaying variables incorrectly in 'My Tickets' on Portal

INC00719141

CHG00026115

Request Management

Fix Mobile ServiceNow Portal missing 'Report a Problem' from IT menu

INC00966396

CHG00026116

Portal / Incident Management

Fix Guest names are visible on secure Incidents in list view searches

INC00956269

CHG00026145

Incident Management

May 2019

ServiceNow Production Changes for R:190523

ServiceNow R:190523 changes applied on 05-10-2019 to 05-23-2019 included [0] New Features, [9] Enhancement(s), [5] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create HR-Leadership group/category/catalog form

TASK00070705

CHG00025311

Request Management

Enhancement Modify 'Late Application to Graduate Emergency' form

TASK00081272

CHG00025329

Request Management

Enhancement Modify 'Submit a Leadership Nomination' form

TASK00070705

CHG00025354

Request Management

Enhancement Create new 'HR eFiles' group and catalog form

TASK00081870

CHG00025436

Request Management

Enhancement Create 'Request Sponsored ID Card' form

TASK00082015

CHG00025450

Request Management

Enhancement Modify 'Copy' button for Change Request

TASK00082600

CHG00025459

Change Management

Enhancement Modify 'Change Paging Service' form

TASK00073122

CHG00025580

Request Management

Enhancement Modify 'Cancel Paging Service' form

TASK00073126

CHG00025582

Request Management

Enhancement Create 'Emergency Request to Withdraw an Application to Graduate' form

TASK00082525

CHG00025660

Request Management

Fix Incident state not auto-updating from 'Awaiting User Info' to 'Active'

INC00915577

CHG00025324

Incident Management

Fix Technical Contact field on 'New GCP Project' displaying incorrectly

INC00948287

CHG00025433

Request Management

Fix Manually added Change Approvers immediately receive approval request

INC00956227

CHG00025666

Change Management

Fix 'Save' button on Call form missing after selecting 'Transfer'

TASK00081864

CHG00025673

Call Management

Fix SoE Email Inbound Actions not working properly

INC00966376

CHG00025682

Incident Management

Patches ServiceNow Patch: DMARC email policy update

N/A

CHG00025040

Core

ServiceNow Production Changes for R:190509

ServiceNow R:190509 changes applied on 04-26-2019 to 05-09-2019 included [0] New Features, [6] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create new SLA metrics for SoM IRT Data Center

TASK00071236

CHG00025254

Reporting

Enhancement Create a ServiceNow Scripted REST API for SoM IRT Web Services

TASK00054982

CHG00025045

Integration

Enhancement Create new notification and workflow for 'VPTL Canvas'

TASK00076827

CHG00024825

Incident Management

Enhancement Create two Graduate Admissions catalog items

TASK00077503

CHG00024802

Request Management

Enhancement Move 'GSB Facilities Operations Email List Template' into Production environment

TASK00080764

CHG00024797

Request Management

Enhancement Deactivate UHR inbound email action to stop duplicate notifications from firing

TASK00080545

CHG00024727

Request Management

Fix Workflow for 'Build a Meeting Room' is broken

INC00947111

CHG00025073

Request Management

Fix 'Service' field on Change Request mislabeled as 'Configuration Item'

INC00949381

CHG00025059

Change Management

Fix 'Impacted Services/CIs' tab on Change Request does not display any items

INC00878553

CHG00024815

Change Management

Fix Close notes are firing before state is 'Resolved' on Support Request

INC00923483

CHG00024795

Request Management

April 2019

ServiceNow Production Changes for R:190425

ServiceNow R:190425 changes applied on 04-12-2019 to 04-25-2019 included [0] New Features, [6] Enhancement(s), [5] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Access to a School of Medicine AEM Website' form

TASK00077343

CHG00024465

Request Management

Enhancement Create 'Late Application to Graduate Emergency Ticket' form

TASK00076041

CHG00024587

Request Management

Enhancement Create 'Inquire about Late Application to Graduate Fees' form

TASK00076039

CHG00024589

Request Management

Enhancement Create 'Troubleshoot Issues with Applying to Graduate' form

TASK00076039

CHG00024590

Request Management

Enhancement Modify 'Add Paging Service' form for public users

TASK00076455

CHG00024596

Request Management

Enhancement Migrate QA Incorta and Tableau Testing reports from DEV to PRD

TASK00080236

CHG00024638

Reporting

Fix Portal link navigates to ServiceNow instead of two-step authentication

INC00906705 / TASK00070049

CHG00024274

Portal

Fix 'UIT Change Management' unable to close Change requests

INC00882839

CHG00024303

Change Management

Fix Classification code 'None' was deleted from ServiceNow

INC00931720

CHG00024365

Request / Incident Management

Fix Inbound email actions from "re:" not processing for Support Requests

INC00911529 / INC00911549

CHG00024427

Request Management

Fix IT domain search bar and quick links resize with page

INC00938876

CHG00024676

Portal

ServiceNow Production Changes for R:190411

ServiceNow R:190411 changes applied on 03-29-2019 to 04-11-2019 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Get Stanford Vendor Services Assistance' form

TASK00076227

CHG00023943

Request Management

Enhancement Create 'Help with ASSU Waiver' form

TASK00066428

CHG00023993

Request Management

Enhancement Modify 'Request New GSB Computer' workflow

TASK00072148

CHG00023995

Request Management

Enhancement Modify 'Support Request Cisco UCCE' form

TASK00076057

CHG00024020

Request Management

Enhancement Remove field from 'SoM Computer Request' order guide

TASK00072883

CHG00024086

Request Management

Enhancement Remove orphaned SU Approvers and SU CI Multi-Value Attribute records

TASK00064250

CHG00024112

Configuration Management

Enhancement Create 'Submit Outside Funding Letter for Review' form

TASK00075954

CHG00024240

Request Management

Enhancement Remove inactive ITIL user accounts

TASK00077471

CHG00024294

Core

Fix WebServices/Integration accounts not separated from user accounts

INC00896531

CHG00023570

Core

Fix Buttons on Change Request form displaying incorrect options

INC00849021

CHG00024113

Change Management

Fix ServiceNow Knowledge Management notification "Article has been created" should not be sent

INC00917662

CHG00024182

Knowledge Management

March 2019

ServiceNow Production Changes for R:190328

ServiceNow R:190328 changes applied on 03-15-2019 to 03-28-2019 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add 'do-not-reply@stanford.edu' to outgoing @mention notification

TASK00072082

CHG00023279

Core

Enhancement Change Update Set 'Name' field from 40 to 50 characters

TASK00075880

CHG00023406

SDLC / Agile Development

Enhancement Modify 'Pay with Purchasing Card (PCard)' form

TASK00076065

CHG00023512

Request Management

Enhancement Modify R&DE Staff forms for public usage

TASK00073696

CHG00023514

Request Management

Enhancement Modify 'Request Apple Developer Connection' request

TASK00071396

CHG00023748

Request Management

Enhancement Create 'Request Endpoint Engineering and Development' form

TASK00076512

CHG00023773

Request Management

Enhancement Modify Cardinal Print/Canon resolution email notification

TASK00077235

CHG00023794

Incident Management

Fix SoM Computer Request 'Additional Accessories' not displaying

INC00899712

CHG00023634

Request Management

Fix 'Related Categories' does not display if no catalog items

INC00842220

CHG00023841

Portal

ServiceNow Production Changes for R:190314

ServiceNow R:190314 changes applied on 03-01-2019 to 03-14-2019 included [0] New Features, [11] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create new value for 'Created by' field for asset record

SR00345265

CHG00022876

Configuration Management

Enhancement Create 'Load STARS Historical Records' form

TASK00072994

CHG00022954

Request Management

Enhancement Apply 'Watch List' template to GSB Facilities tickets

TASK00072602

CHG00023078

Request Management

Enhancement Update 'Floor' reference table selections

TASK00074188

CHG00023088

Request Management

Enhancement Create 'Retrieve Stanford User Data' form

TASK00066506

CHG00023106

Request Management

Enhancement Modify workflow for 'SoM Conference Room Sweep' form

TASK00070108

CHG00023181

Request Management

Enhancement Modify 'Card System Approvers' module with additional approvers

TASK00073793

CHG00023275

Request Management

Enhancement Modify 'Add Paging Service' form

TASK00073115

CHG00023293

Request Management

Enhancement Create 'Windows 7 to Windows 10 Upgrade Request' form

TASK00072127

CHG00023329

Request Management

Enhancement Create 'Enhancement for Alumni & Development Systems' form

TASK00068349

CHG00023377

Request Management

Enhancement Create custom notification for incidents assigned to 'UIT Cardinal Print Vendor' group

TASK00074355

CHG00023384

Request Management

Fix Call record 'Opened by' business unit and department pulled from 'Reported for'

INC00892238

CHG00023325

Call Management

Fix Support Request inbound email actions not working properly

INC00894044 / INC00895877

CHG00023251

Request Management

Patch Upgrade ServiceNow mid-tier MongoDB from 3.6 to 4.0

N/A

CHG00022635

Core

February 2019

ServiceNow Production Changes for R:190228

ServiceNow R:190228 changes applied on 02-15-2019 to 02-28-2019 included [0] New Features, [4] Enhancement(s), [8] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Onboard Group to ServiceNow' form

TASK00073233

CHG00022547

Request Management

Enhancement Add 'Show related incidents' option for 'Reported for' field

TASK00060323

CHG00022600

Incident Management

Enhancement Modify 'Get Assistance with the Tuition Grant Program' form

TASK00072992

CHG00022642

Request Management

Enhancement Modify workflow for two Drupal forms

TASK00070341

CHG00022815

Request Management

Fix SHC Mirror tickets are sending notifications from SU and SHC instances

INC00862968

CHG00022415

Incident Management

Fix Emails sent to payrollhelp@stanford.edu are not creating Support Request

INC00852439

CHG00022596

Request Management

Fix Function/Service and Business Service fields are editable on secure ticket view

INC00854255

CHG00022597

Request Management

Fix Fulfillers unable to see 'Budget Unit' field on user record

INC00875228

CHG00022604

Core

Fix Emails with 'soeithelp@stanford.edu' cc'd is generating multiple emails

INC00863659

CHG00022647

Incident Management

Fix CI Managers not able to modify 'Multi-value attributes' or 'Approvers' tab

INC00880934

CHG00022702

Configuration Management

Fix Support Requests allow users to remove 'Assignment Group' field

INC00881055

CHG00022773

Request Management

Fix Guest responses to 'FMS Payroll (Secure)' queue not being received

INC00881200

CHG00022794

Request Management

Patch ServiceNow preventative maintenance

N/A

CHG00022016

Core

ServiceNow Production Changes for R:190214

ServiceNow R:190214 changes applied on 02-01-2019 to 02-14-2019 included [0] New Features, [14] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Obtain Access to SoE Laboratory/Shop' form

TASK00069802

CHG00022003

Request Management

Enhancement Update attachment to include who uploaded and date / time stamp

TASK00065011

CHG00022035

Request Management

Enhancement Add new 'UIT Asset Number' field under 'Location' tab for Incidents

TASK00062450

CHG00022037

Incident Management

Enhancement Modify 'Obtain Key/Card Access to SoE or SEQ Building or Office' form

TASK00069796

CHG00022054

Request Management

Enhancement Modify DASHER 'Request Data Science Resources Consultation' form

TASK00068158

CHG00022078

Request Management

Enhancement Add logic behind 'Active' flag on classification codes

TASK00067329

CHG00022164

Configuration Management

Enhancement Update name from 'Campus Life' to 'Postdoctoral Services' for announcements

TASK00071550

CHG00022169

Request Management

Enhancement Limit 'Also in this Category' table to only query up to 30 records

TASK00069308

CHG00022205

Portal

Enhancement Create 'Request for Late Form Submission' support request form

TASK00070136

CHG00022249

Request Management

Enhancement Create 'Cisco Unified Contact Center Enterprise (UCCE)' support request form

TASK00066114

CHG00022252

Request Management

Enhancement Modify 'Request Custom Training' form

TASK00059300

CHG00022329

Request Management

Enhancement Modify checkbox behavior on DASHER form

TASK00068158

CHG00022330

Request Management

Enhancement Create 'Request Access to TeamSite' form

TASK00065194

CHG00022338

Request Management

Enhancement Create 'New resolution' email for DASHER form

TASK00072514

CHG00022361

Request Management

Fix Assets for 'current day' not importing to eAM from the ServiceNow eAM API

INC00828980

CHG00021416

Configuration Management

Fix RITM / TASK and Support Request 'Related Lists' loading slowly

INC00856235

CHG00021939

Request Management

Fix 'High Risk Data' on all catalog items in portal displaying incorrect text

INC00854472

CHG00021955

Portal

Fix Portal load and search function is very slow

INC00862978

CHG00022204

Portal

January 2019

ServiceNow Production Changes for R:190131

ServiceNow R:190131 changes applied on 01-18-2019 to 01-31-2019 included [0] New Features, [7] Enhancement(s), [5] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify SHC / UIT Incident Mirror tickets

TASK00061047 / TASK00061048 / TASK00061049 / TASK00061050 / TASK00061051 / TASK00066772

CHG00021330

Incident Management

Enhancement Remove 'New' button for Configuration Item managers on 'Application' and 'Web Services' CI

TASK00066763

CHG00021419

Configuration Management

Enhancement Create 'Stanford Electronic Research Administration (SeRA) - Request' form

TASK00022255

CHG00021548

Request Management

Enhancement Modify WYSIWYG editor so hyperlink target defaults to open links on 'Same Page'

TASK00066055

CHG00021635

Knowledge Management

Enhancement Allow users copied (CC'd) on inbound emails are applied to the 'Watch List'

TASK00068849

CHG00021833

Request Management

Enhancement Create 'Request Cisco Unified Contact Center Enterprise (UCCE)' form

TASK00066114

CHG00021853

Request Management

Enhancement Update 'Remove or Change Access for Alumni & Development' form

TASK00069050

CHG00021854

Request Management

Fix Variable fields missing when configuring Catalog Task and Request Item templates

INC00827994

CHG00021525

Request Management

Fix SUSI Rest API not returning records with ServiceNow URL

INC00847204

CHG00021617

Integration

Fix Rating and Commenting is not working on Portal Knowledge Articles

INC00838703

CHG00021791

Knowledge Management

Fix All fulfillers can run reports on secure data against 'TASK Variables' table

INC00847660

CHG00021792

Reporting

Fix Link in 'My Tickets' to view HelpSU tickets routes to guest HelpSU page

INC00851944

CHG00021851

Portal / Request Management

Patch ServiceNow quarterly patch

N/A

CHG00021156

Core

ServiceNow Production Changes for R:190117

ServiceNow R:181220 changes applied on 12-21-2018 to 01-17-2019 included [0] New Features, [9] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request Presentation and Meeting Support' form

TASK00064410

CHG00021302

Request Management

Enhancement Create 'Remove or Change Access for Alumni & Development Systems' form

TASK00062288

CHG00021309

Request Management

Enhancement Remove 'Delete' option in Service Offering and Business Function tabs

TASK00066303

CHG00021311

Configuration Management

Enhancement Apply 'Clark Facilities Email List' template to BIOX Clark Center Facilities group

TASK00067932

CHG00021375

Request Management

Enhancement Modify existing School of Medicine request forms

TASK00043377

CHG00021397

Request Management

Enhancement Create workflow to 'Order Computer Equipment or Software (VPUE)' form

TASK00066806

CHG00021406

Request Management

Enhancement Create workflow to 'SoM Conference Room Sweep' form

TASK00058732

CHG00021432

Request Management

Enhancement Change font / icon in predictive search fields on portal

TASK00066615

CHG00021457

Portal

Enhancement Create portal user criteria for UIT Service Design / HR group

TASK00068837

CHG00021473

Request Management

Fix Inbound emails to FMS distribution lists are not imported in to ServiceNow requests

INC00833823

CHG00021230

Incident Management

Fix 'Reject' option for Approvers not working on Requests or Changes

INC00811270

CHG00021303

Request / Change Management

Fix 'State Change' metric definition displays 'System' on reports

INC00805340

CHG00021351

Reporting

Fix Comments field missing on Portal when requests are in 'Hold' state

INC00837412

CHG00021418

Portal / Request Management

Fix 'Assigned to' and 'Assignment group' metric definition displays 'System' on reports

INC00840306

CHG00021465

Reporting

Fix CMDB managers cannot edit their Service Offerings

INC00834482

CHG00021476

Configuration Management

December 2018

ServiceNow Production Changes for R:181220

ServiceNow R:181220 changes applied on 12-07-2018 to 12-20-2018 included [0] New Features, [12] Enhancement(s), [8] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Provide Astound Predict program additional records for processing

N/A

CHG00020591

Incident Management

Enhancement Modify 'SU Auto add Impacted Service' rule to fire on 'Assessment' state

INC00817848

CHG00020832

Change Management

Enhancement Add approval workflow routing for Card Account requests

TASK00027519

CHG00021006

Request Management

Enhancement Create email notification to 'Requested by' when Incident converted to Support Request

TASK00063507

CHG00021061

Incident / Request Management

Enhancement Modify GCP Workflow and forms (Add, Change, Cancel)

TASK00065907

CHG00021072

Request Management

Enhancement Create new workflow and PTA Approval email for 'SoM Computer Inventory'

TASK00066255

CHG00021073

Request Management

Enhancement Create 'Support Request' button and workflow to convert Incidents to Support Requests

TASK00061976 / TASK00061977 / TASK00061978

CHG00021074

Core

Enhancement Create 'Troubleshoot Online Course Evaluations' Support Request

TASK00066097

CHG00021076

Request Management

Enhancement Update 'Last 90 Days' banner to include Localized and Service Advisory outage types

TASK00065898

CHG00021109

Major Incident / Service Alerts

Enhancement Modify 'Request New GSB Computer' workflow and form

TASK00062836

CHG00021112

Request Management

Enhancement Prevent Order Guide items from being stand-alone catalog items

N/A

CHG00021122

Request Management

Enhancement Add 'Active' checkbox on BU/Dept/Workgroup table

TASK00062772

CHG00021125

Configuration Management

Fix Support Request ticket link in email notification sends users to homepage

INC00817163

CHG00020775

Request Management

Fix 'Submitted' button misspelled for Guests when submitting Incidents

INC00818078

CHG00020788

Portal

Fix Guest email cannot be updated once Support Request is created

INC00814126

CHG00020839

Request Management

Fix Selections on order guide not clearing when selecting different option

INC00825343

CHG00021054

Request Management

Fix Calendar Resource XML field is 'undefined' when no phone number is present

INC00824933

CHG00021059

Request Management

Fix Business unit not displaying in 'Service' field on Incident forms

INC00824973

CHG00021130

Incident Management

Fix Business unit is not filling in for AWS or GCP Assets 

INC00811913

CHG00021131

Configuration Management

Fix 'PPO CMDB Management' members have 'Undefined' business unit values

INC00725871

CHG00021135

Core

ServiceNow Production Changes for R:181206

ServiceNow R:181206 changes applied on 11-21-2018 to 12-06-2018 included [0] New Features, [5] Enhancement(s), [5] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Suppress retired Business Services from displaying for Support Requests

TASK00061795

CHG00020523

Request Management

Enhancement Modify UI Policy to hide fields on 'Change AWS Service Request' form

TASK00063273

CHG00020568

Request Management

Enhancement Create 'Haas Center' user criteria

TASK00063710

CHG00020589

Request Management

Enhancement Add hover text to 'CMDB Related Lists' for all Category Items

TASK00061702

CHG00020759

Configuration Management

Enhancement Create two request forms for GSB DS CRM/Marketing

TASK00064034

CHG00020760

Request Management

Fix Guest users required to 'log in' and GCP script error when submitting 

N/A

CHG00020409

Core / Portal

Fix 'Reported by' field for Incidents not generating data for Task tables

INC00799995

CHG00020582

Reporting / Incident Management

Fix User criteria cannot be added to request forms that are copied

INC00799927

CHG00020588

Request Management

Fix Selecting 'Reject' for RITM does not auto-close ticket

INC00812420

CHG00020701

Request Management

Fix Variable values in Support Request not displaying in description on fulfiller end

INC00799808

CHG00020740

Request Management

November 2018

ServiceNow Production Changes for R:181120

ServiceNow R:181120 changes applied on 11-09-2018 to 11-20-2018 included [0] New Features, [12] Enhancement(s), [5] Fixes and [2] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create new 'Service Advisory' and 'Localized' Outage types

TASK00058440

CHG00019173

Major Incident Management

Enhancement Create business rule 'SU - Group Query' to allow user_admin to view inactive groups

TASK00061006

CHG00020136

Core

Enhancement Rename/Add UIT Department and Workgroups

TASK00060375

CHG00020295

Configuration Management

Enhancement Modify category dropdown to display only 10 items for non-IT domain pages

TASK00063406

CHG00020301

Portal

Enhancement Add 'Search Knowledge' icon on Caller form to mimic Incident form

TASK00061982

CHG00020302

Call / Knowledge Management

Enhancement Modify existing Mobile Device Services request forms

TASK00061638

CHG00020310

Request Management

Enhancement Create new 'Graduate Admissions' category under 'Student Services & Academics' domain

TASK00059633

CHG00020313

Portal

Enhancement Create 'Get Help with Graduate Financial Systems (GFS)' Support Request

TASK00061940

CHG00020318

Request Management

Enhancement Modify Dasher routing workflow to have affiliation logic for QSU clients

TASK00063693

CHG00020319

Request Management

Enhancement Create 'Modify Student Personal Data' Support Request

TASK00063715

CHG00020322

Request Management

Enhancement Create new Business Unit 'FAO'

TASK00063709

CHG00020378

Configuration Management

Enhancement Extend 'Valid to' date for Knowledgebase articles created by 'Drupal System Account'

TASK00063928

CHG00020431

Knowledge Management

Fix Business rule causing duplicate emails to send out

INC00745552

CHG00020291

Incident Management

Fix Max character length for 'Short Description' field for all processees 

INC00795824

CHG00020305

Core

Fix 'Service' field for Change request not pulling dataset

INC00779933

CHG00020400

Change Management

Fix 'Related Incidents' tab on Support Requests not functioning properly

INC00763696

CHG00020405

Request / Incident Management

Fix GCP approval email not processing because approver has SHC account

INC00732702

CHG00020418

Request Management

Patch ServiceNow Kingston Patch 9

N/A

CHG00020039

Core

Patch Table properties causing excessive storage consumption

N/A

CHG00020041

Core

ServiceNow Production Changes for R:181108

ServiceNow R:181108 changes applied on 10-26-2018 to 11-08-2018 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Outage' form to trigger emails based on Frequency

TASK00055839

CHG00019794

Major Incident Management

Enhancement Modify retired Business Functions/Service Offerings to keep 'Status' field active

TASK00061792

CHG00019818

Configuration Management

Enhancement Modify 'User Look-Up' field with Name and SUNet ID for non-ServiceNow Users

TASK00060488

CHG00019835

Portal/Request Management

Enhancement Create 'Cloud Success Consultation' request form

TASK00060192

CHG00019858

Request Management

Enhancement Create 'Salesforce Consultation' request form

TASK00061561

CHG00019915

Request Management

Enhancement Create 'Request a Vendor/Contractor Card' request form

TASK00061468

CHG00019918

Request Management

Enhancement Modify 'DRA Assessment' workflow for moderate-type requests

TASK00059934

CHG00019996

Request Management

Enhancement Remove 'Delete' button for CMDB from 'portfolio_admin' role

TASK00062114

CHG00020011

Configuration Management

Enhancement Remove 'Delete' button for CMDB from all 'Asset' roles

TASK00062116

CHG00020013

Configuration Management

Enhancement Create 'Automated Task' workflow support group

TASK00062874

CHG00020051

Core

Enhancement Create 'Request Data Science Resources Consultation (Dasher)' and workflow

TASK00056756

CHG00020130

Request Management

Enhancement Update text for GCP and AWS PTA Approval Request notifications

TASK00061650

CHG00020134

Request Management

Enhancement Create OOD/Postgrad catalog items and workflow

TASK00041999

CHG00020146

Request Management

Enhancement Add Department/Workgroup changes to Activity log (Work Notes)

TASK00062770

CHG00020149

Configuration Management

Fix Knowledge Articles 'Published time' has additional 'ago' in text

INC00780703

CHG00019815

Portal/Knowledge Management

Fix Basic functionality of ServiceNow app no longer working

INC00749994

CHG00020150

Mobile

October 2018

ServiceNow Production Changes for R:181025

ServiceNow R:181025 changes applied on 10-12-2018 to 10-25-2018 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create widget and popover for 'Getting Started' menu item

TASK00059067

CHG00019462

Portal

Enhancement Rename metric definition metrics to follow Stanford naming convention

TASK00059834

CHG00019465

Reporting

Enhancement Create 'Reinstate Student Admitted Prior to 1999' Support Request

TASK00055986

CHG00019506

Request Management

Enhancement Create 'Request for a Review/Correction of Student Data' Support Request

TASK00059956

CHG00019522

Request Management

Enhancement Create 'Create Facebook Workplace Account' Support Request

TASK00044939

CHG00019553

Request Management

Enhancement Add keyword 'Earth' to auto-route Stanford Earth tickets to UIT CRC Raptors

TASK00059932

CHG00019584

Incident Management

Enhancement Create automated email notification to UIT group managers for open Incidents

TASK00058257

CHG00019629

Incident Management

Enhancement Update Business rule 'Service Portal Outage Events' to trigger reminder notifications correctly based on frequency selected

TASK00055839

CHG00019700

Major Incident Management

Enhancement Add user to list of approvers for 'Build a Meeting Room'

TASK00059509

CHG00019727

Request Management

Enhancement Modify 'Purchase Requisition Request' form

TASK00045807

CHG00019728

Request Management

Enhancement Update 'Create GCP Project' to make 'Project Number' field mandatory

TASK00056017

CHG00019767

Request Management

Fix Quiet Close for Support Requests are allowing clients to re-open tickets via email

INC00688630 / INC00741839

CHG00019461

Request Management

Fix Fulfillers unable to edit/delete personal templates

INC00761980

CHG00019482

Core

Fix Secured Incidents converted to Change Request are auto-securing for everyone

INC00755646

CHG00019536

Incident / Change Management

Fix Knowledge Managers are not able to edit published articles directly

INC00772147

CHG00019677

Knowledge Management

ServiceNow Production Changes for R:181011

ServiceNow R:181011 changes applied on 09-28-2018 to 10-11-2018 included [0] New Features, [12] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create a ServiceNow Scripted REST API for Acquia Cloud Site Factory

TASK00050155

CHG00019058

Integration

Enhancement Modify and improve 'Outage' form for UIT Operations Center 

TASK00055839

CHG00019143

Major Incident Management

Enhancement Create 'Inquire about UC Berkeley, UC San Francisco, or UC Santa Cruz Exchange Application' Support Request

TASK00057844

CHG00019171

Request Management

Enhancement Create 'Assist with coterm billing issues' Support Request

TASK00057609

CHG00019172

Request Management

Enhancement Create 'Change or Update Course or Project Material created by GSB DLS' Request form

TASK00037190

CHG00019189

Request Management

Enhancement Create 'Assistance with GAP' Support Request form

TASK00058749

CHG00019201

Request Management

Enhancement Add 'Secure Incident' flag to activity log

TASK00057899

CHG00019206

Incident Management

Enhancement Modify 'Create a Group/Department Website on Stanford Sites' form workflow for group vs department type

TASK00055421

CHG00019224

Request Management

Enhancement Modify 'Outage' email notifications

TASK00058709

CHG00019268

Major Incident Management

Enhancement Create 'Assigned to' metric definitions for reporting capabilities

TASK00058387

CHG00019311

Reporting

Enhancement Add instructional headings above tiles on Portal

TASK00057492

CHG00019338

Portal

Enhancement Rename ServiceNow scripts to follow Stanford naming convention

TASK00058358

CHG00019358

Core

Fix Home page formatting and images are missing when user logs in from guest view

INC00758579

CHG00018895

Portal

Fix Users unable to add comments to open tickets from Portal

INC00760326

CHG00019138

Portal

Fix Duplicate emails generated to fulfiller when a work note is added to Story

INC00747452

CHG00019175

Agile Development

Fix Attachment icon not showing up for RITM/TASK records

INC00735056

CHG00019198

Request Management

Fix 'CMDB adminitrators' have the ability to update or create new support requests/record producers

INC00753124

CHG00019329

Configuration Management

Fix 'Work notes' field is missing on Incident task forms

INC00763625

CHG00019417

Incident Management

September 2018

ServiceNow Production Changes for R:180927

ServiceNow R:180927 changes applied on 08-31-2018 to 09-27-2018 included [0] New Features, [10] Enhancement(s), [7] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Remove 'Graduate Admissions' from hover text of 'Other Services & Support' tile on Portal Homepage

TASK00055280

CHG00018545

Portal

Enhancement Enable ability to change color palette in reports by ITIL users

TASK00036651

CHG00018576

Reporting

Enhancement Create 'Assignment group' metric definitions for reporting capabilities 

TASK00054066

CHG00018717

Reporting

Enhancement Change pop-up messages, notifications, and auto-close mechanism for Data Risk Assessment form 

TASK00054035

CHG00018758

Request Management

Enhancement Create 'Stanford Earth Website Feedback' form 

TASK00055746

CHG00018759

Request Management

Enhancement Create 'Waive Grad Auth Fee' form

TASK00055688

CHG00018793

Request Management

Enhancement Change pick list offering for CI Support groups for query / reports

TASK00054795

CHG00018856

Reporting

Enhancement Change comment field on Portal to not visible for tickets that are 'Quiet Close'

TASK00056125

CHG00018882

Portal

Enhancement Add 'CI class' field to Business Functions form 

SR00345190

CHG00018984

Request Management

Enhancement Create logic to auto-fill 'CI Support Group' when 'Business Unit' is entered on Business Functions form 

SR00345196

CHG00019035

Configuration Management

Fix Open Incidents are appearing without an INC number in Incident table 

INC00724185

CHG00018368

Incident Management

Fix Short descriptions are visible for 'secure' Incidents created by public users 

INC00736542

CHG00018585

Incident Management

Fix Modify script for 'Call Status' field for new call records to generate results more quickly

INC00733741

CHG00018659

Call Management

Fix 'My Approvals' link that says 'Change Request: CHG000####' no longer takes users to the Change Request form

DFCT00011237

CHG00018855

Change Management

Fix MyTickets dropdown menu showing more than 10 items in ServiceNow Portal 

INC00734134

CHG00018880

Portal

Fix Asset Model record has missing attributes for GCP / AWS, causing CIs to be created with missing information

INC00745123

CHG00019033

Asset Management

Fix Email address is not auto-populating on Support Request tickets when created in Fulfiller view 

INC00737770

CHG00019054

Request Management

Patch Maintenance to address known error with ECBDownloader feature

N/A

CHG00018757

Core

August 2018

ServiceNow Production Changes for R:180830

ServiceNow R:180830 changes applied on 08-17-2018 to 08-30-2018 included [0] New Features, [10] Enhancement(s), [18] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Change Knowledge Base category pages breadcrumb 

TASK00044334

CHG00017853

Knowledge Management

Enhancement Update ServiceNow SSL certificate

N/A

CHG00017977

Core

Enhancement Update 'Business unit' field to auto-populate on Financial Tab

TASK00053180

CHG00018217

Asset Management

Enhancement Update 'Assignment group'/'Assigned to' notification message

TASK00035670

CHG00018232

Request Management

Enhancement Add 'Support Request' catalog items to 'Business Functions' records 

TASK00052972

CHG00018294

Request Management

Enhancement Change character constraints and routing of 'GCP' requests

TASK00053089 / TASK00050098 / INC00723588 / INC00723594

CHG00018300

Request Management

Enhancement Create 'AV Campus Refresh' form and workflow 

TASK00047736

CHG00018307

Request Management

Enhancement Expand workflow stages for 'Build a Meeting Room' in Portal view

TASK00045995

CHG00018334

Portal

Enhancement Create 'R&DE Network Patching' form

TASK00046316

CHG00018380

Request Management

Enhancement Change workflow, notification text, and catalog item for 'Request New GSB Computer'

TASK00052585

CHG00018393

Request Management

Fix 'Other Services & Support' tile on GUEST view prompts user to log into Remedy

DFCT00011242

CHG00018120

Portal

Fix Student Services items show 'Service Catalog' in breadcrumb

DFCT00011246

CHG00018124

Portal

Fix Templates are not allowing users to edit

INC00724652

CHG00018136

Core

Fix Regular fulfillers able to create new assignment groups

INC00724669

CHG00018143

Core

Fix Open Incident without a number assigned

INC00011585

CHG00018228

Incident Management

Fix Descriptive text prompt on 'Feedback' widget is empty

INC00717817

CHG00018281

Portal

Fix 'Client visible comment' not appearing on TASK, only on the RITM

INC00724963

CHG00018292

Request Management

Fix 'Business Applications' and 'Floor Plan' showing in the left-hand nav bar under 'Self-Service'

DFCT00011247

CHG00018293

Core

Fix Header menu items not showing on Portal

INC00724091

CHG00018302

Portal

Fix Not able to approve 'Changes' by clicking on checkbox and selecting 'Approve Change'

INC00724098

CHG00018324

Change Management

Fix PCAT re-directs incorrectly back to generic form after login

INC00725124

CHG00018333

Portal

Fix 'Related Lists' view now showing for RITMs

INC00730661

CHG00018337

Request Management

Fix Missing script for 'Inquire about Military-Affiliated Communities' form

INC00732165

CHG00018344

Request Management

Fix Script missing when creating new 'Support Request' form

INC00732082

CHG00018363

Request Management

Fix Mirrored Incidents sending out notifications on UIT side

INC00726750

CHG00018373

Incident Management

Fix Knowledge articles in 'Draft' mode missing 'Publish' button

INC00729307

CHG00018381

Knowledge Management

Fix 'Problem' ticket being created when 'Change' ticket is created from JIRA ticket

INC00689367

CHG00018386

Change Management

Fix 'Get Assistance Sending OS/Application Logs to Spluk' has a mandatory macro that is breaking the processing of the TASK

INC00734209

CHG00018388

Request Management

ServiceNow Production Changes for R:180816

ServiceNow R:180816 changes applied on 08-03-2018 to 08-16-2018 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Change the CAB Workbench logo from ServiceNow to Stanford branding

TASK00050067

CHG00017796

Change Management

Enhancement Create a ServiceNow Scripted REST API for SU SoM TechBar

TASK00036035

CHG00017804

Integration

Enhancement Create assignment rules for FSH Service Desk routing

TASK00050481

CHG00017844

Incident Management

Enhancement Create new Metric database views

TASK00050207

CHG00017962

Reporting

Enhancement Create email references for SoE inbound emails

TASK00046894

CHG00017980

Incident Management 

Fix Incidents created from Call populating 'Contact type' on incident with Self-service instead of Phone

INC00688314

CHG00017978

Call / Incident Management

ServiceNow Production Changes for R:180802

ServiceNow R:180802 changes applied on 07-20-2018 to 08-02-2018 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add "QA Resource" field under "Tester" field on Enhancement Form

TASK00049361

CHG00017338

Agile Development

Enhancement Update website address list on "Create Group/Department Website on Stanford Sites" catalog item

TASK00049432

CHG00017357

Request Management

Enhancement Create way to transfer DFCT tickets between ENHC tickets in SDLC module

TASK00049101

CHG00017420

Agile Development

Enhancement Update "UHR Contact Us" page

TASK00050593

CHG00017519

Portal

Enhancement Add fields to the Enhancement form under "Description" to mimic Story form

TASK00050584

CHG00017520

Agile Development

Enhancement Remove 'Secure' flag for all open 'Firewall' RITMs

TASK00050497

CHG00017595

Request Management

Enhancement Change assignment group for task 'IDP Mapping (Manual)' on AWS forms

TASK00049512

CHG00017658

Request Management

Enhancement Move 'Billables' flag from Service Offerings to Asset forms under the Financial tab

TASK00049969

CHG00017672

Asset/Configuration Management

Enhancement Add and update 'Operations Owner' attribute type under SU Multi-Value Attributes table

TASK00049970

CHG00017682

Configuration Management

Enhancement Add 'Class Name' field to the Business Service form

TASK00047889

CHG00017687

Configuration Management

Fix 'Personal Contact Information' option was showing up for Stanford users in the catalog menu tree

INC00237810

CHG00017642

Call Management

Project Releases - Phase 2D

April 27, 2019 Release

This release includes:

  • London Upgrade
  • Faculty & Academic Staff services
  • Alumni & Donor Domain services
  • Cloud Account Management enhancements
Click here to review the Release Notes
December 20, 2018 Release
Click here to review the Release Notes
August 30, 2018 Release
Click here to review the Release Notes
April 30, 2018 Release
General Update

The value in the field, Requested For, on the Support Request catalog form, is now populated on the fulfiller form. The information icon next to Requested For field displays this person's LDAP information.

Early Billables Release

This Release offers two new cloud services in ServiceNow for simplified ordering and provisioning of AWS and GCP accounts, as well as integration to Oracle eAM. Automated monthly PTA-level billing in Oracle Financials (OF) for these accounts will be released in May 2018, enabling June billing for new accounts requested through ServiceNow in May. The release includes:

  • Cloud Account Management for Amazon Web Services (AWS) for new UIT users only 
  • Cloud Account Management for Google Cloud Platform (GCP) for existing SOM users (~80) and new campus-wide users

AWS and GCP are cloud service platforms, offering compute power, database storage, content delivery and other functionality. 

The two services in ServiceNow are supported by: 

  • New service catalog forms (new/change/delete request) to support the services, supported by workflow 
  • New integration with Oracle for PTAE validation
  • New integrations to facilitate account set-up:
    • AWS: sub-account set-up through mid-tier solution (Nirmata)
    • GCP: manual project setup at this time, including for high-risk and PHI data
  • New web services to facilitate Oracle monthly billing starting June 
  • AMDB (Asset management Data Base) setup in ServiceNow to support billing
  • CMDB modification to sync with AMDB and support the workflow

Cloud Account Management for AWS forms appear below. The same types of forms have been created for Cloud Account Management for Google Cloud Platform (GCP).

The AMDB (Asset Management Data Base) has been turned on and modified to Stanford's needs on behalf of the new billable services. This module facilities the auto-provisioning and billing for billable services. It interfaces with eAM and syncs with CMDB to provide full cycle support. Some changes on the asset record will also be reflected on its companion CI as there is a one-to-one relationship between an AMDB and CMDB record.

The CMDB (Configuration Management Data Base) has been updated with two new infrastructure classes, Data Center and Web Sites. This Data Center class type is related to the two new services offerings being launched as of this release. The Web Sites class will be used shortly by another new service hosted by Acquia.

The CMDB classes have been renamed in the left nav bar from Business Services to Configuration.

In support of these two infrastructure classes, several ITSM forms have been modified with a new field, Configuration Item (CI): Incident, Outage, Problem/Problem Task, Change/Change Task. By design the Configuration Item field was not added to Support Request, the traditional Request forms and Knowledge.


 

Various Other Changes

The type-ahead feature in the CI field now shows the name of the item, the CMDB class to which it belongs, the business unit owning/supporting the CI and the CI status. In fact the CMDB class has been added to many CI list views now that more classes are visible to the fulfiller: service offerings, business functions, data center, websites, approvers and multi-value attributes.


As of the release, the only CIs that will display are those in support of the AWS and GCP services.  Over time as more services make use of the infrastructure CIs, this list will grow.

New ServiceNow roles have been created to ensure a smooth operation and maintenance of the service data and the underlying records in AMDB and CMDB.

A new service role, Alt Operations Owner, has been added to the SU CI Multi-Value Attribute table to be used by service owners. No logic has been applied to this role; at this time it is for record keeping purposes only.

CHG00014446

April 23, 2018 Release

General Update

Support Requests are now available for IT fulfillers to use for internal request management. This ticket type does not replace Incident or any other established processes. It is merely a lightweight tool for groups to manage requests that do not follow a standard provisioning process.

This additional functionality will help fulfillers request an action by another fulfiller unrelated to an incident, problem, request or change.  Anticipated users of this increased functionality would be IT staff in Tiers 3 and 4 support teams to route requests within or across teams.

Changes to the form include:

  • The Business Function field has been renamed to Function/Service so Service Offerings can now be selected on the Support Request form 
  • Need by date field has been added to the Notes tab


UHR Release

University HR (UHR) has joined the ServiceNow platform! Their data needs and functionality are characterized by the following:

  • New portal domain, Human Resources & Benefits
  • New business functions in the CMDB (36)
  • New users (~60)
  • New groups (14)
  • New catalog request forms (~49)
  • New knowledge bases for HR-specific topics including the addition of article "count" feature (2)
  • Integration with Empyrean, Stanford Benefits provider

Highlights of the Human Resources & Benefits domain:

  • Catalog of items that has a unique focus on HR and benefits questions, information and requests
  • Contact Us information customized to the UHR (University Human Resources)
  • URL shows domain name
  • Customized domain-related quick links upon drill-down
  • Domain-specific announcements now available 
  • Two domain-specific knowledge-bases that support search
  • My Tickets shows additional request status information
  • New My Favorites functionality

The needs of a public user (or non-authenticated users) are addressed. There are different views for the public user from the SUNet authenticated users to ensure a smooth user experience for the two distinct user groups and to secure content to the appropriate audience. Types of public users for this domain are as follows:

  • Supplier or Payee
  • Stanford Retiree
  • Former Stanford employees

Highlights of the public user:

  • A limited catalog of items is open to public users
  • Limited search results, knowledge articles and other catalog items that are available to public users

To support a proper flow of activities, there is a new integration between ServiceNow and Empyrean, the Stanford Benefits Administration system for those tasks that need to be tracked within University HR

CHG00014446

July 2018

ServiceNow Production Changes for R:180719

ServiceNow R:180719 changes applied on 07-06-2018 to 07-19-2018 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create FQDB org code assignment rule to auto-assign Incidents to 'FSH Service Desk'

TASK00048585

CHG00017059

Incident Management

Enhancement Automate PTA Verification for both the AWS and GCP New/Change requests

TASK00043565

CHG00017088

Request Management

Enhancement Change workgroup 'ADVSYS' under AS to 'Advancement Systems'

TASK00049119

CHG00017108

Configuration Management

Enhancement Add hyperlink to Story and Defect forms to 'SDLC Process Diagram' web address

TASK00048574

CHG00017174

Agile Development

Enhancement Re-develop scripted API for SoM Service Desk Console Application (Scout)

TASK00046090

CHG00017184

Incident Management / Integration

Enhancement Remove 'Operator Services' CMDB Category

TASK00047670

CHG00017196

Configuration Management

Enhancement Create filter to only allow Open Incidents to be related to a Problem ticket

TASK00047957

CHG00017197

Problem Management

Enhancement Add 'Reporting Group' and logic to 'Report Access' tab to relate support groups

TASK00046161

CHG00017232

Reporting

Enhancement Create 'State' metric definitions

TASK00046753

CHG00017233

Reporting

Enhancement Add warning message upon retirement of Service Offering if related items

TASK00046246

CHG00017244

Configuration Management

Enhancement Modify Defect 'SDLC Status' workflow status to mimic Story workflow

TASK00048572

CHG00017290

Agile Development

Enhancement Create metric for all 'Service Changes' during the lifecycle of an Incident

TASK00047169

CHG00017315

Reporting

Fix Additional Comments on Support Request are not sending notifications to 'Requested by' once resolved

INC00291642

CHG00017089

Request Management

Fix Preferred contact method on Incidents are displaying email addresses along with Email and Phone options

INC00319123

CHG00017181

Incident Management

Fix Pick-List for 'Building Address' on SoM Catalog Item pulling too many values

INC00312919

CHG00017291

Request Management

ServiceNow Production Changes for R:180705

ServiceNow R:180705 changes applied on 06-22-2018 to 07-05-2018 included [0] New Features, [10] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Call Record Enhancement/Remove 'Save' button for new Call and add 'Create Incident' button

TASK00044704

CHG00016794

Call/Incident Management

Enhancement Request form changes - Add Preferred contact method, Email and Phone number fields to copy appropriately from Call record

TASK00044691

CHG00016815

Call/Request Management

Enhancement Call record form changes - Add Preferred contact method, Email, Phone number and 'Opened by Business unit' (hidden) and 'Opened by department' (hidden) fields. Remove Alternate contact, KCS solution and Primary affiliation

TASK00044692

CHG00016815

Call

Enhancement Incident form changes - Add Preferred contact method, Email and Phone number fields to copy appropriately from Call record

TASK00044679

CHG00016815

Call/Incident Management

Enhancement
Support Request Form changes - Add Preferred contact method, Email and Phone number fields to copy appropriately from Call record

CHG00016815

Call/Request Management

Enhancement Modify SoM catalog item 'Activate a Network Port' building location text field to be pick list so users can select the building location from a list defined by SoM

TASK00043483

CHG00016813

Request Management

Enhancement Modify Support Request record producer to include IT  Service Offerings

TASK00045964

CHG00016715

Request Management

Enhancement Update website address list on "Create Group/Department Website on Stanford Sites" catalog item

TASK00046827

CHG00016643

Request Management

Enhancement Hide 'Create or Join Chat Room' on Call record

TASK00046282

CHG00016641

Call

Enhancement Add UIT Healthcare Account team to change approvals when SHC/SCH selected as impacted org

TASK00024684

CHG00016730

Change Management

Fix Guests using deep links for incidents are having them route to UIT Triage and not service offering defined Tier 1

INC00294319

CHG00016686

Incident Management

Fix Short description and description not mapping to appropriate fields when converting Call to Incident

INC00311098

CHG00016875

Call/Incident Management

Fix Sync State and Incident State on Closed state

INC00221663

CHG00016751

Incident Management/Core Reporting

Fix SC2-SNOW integration failing because of CI changed in the New AWS catalog item

INC00310402

CHG00016842

Request Management/Integration

June 2018

ServiceNow Production Changes for R:180621

ServiceNow R:180621 changes applied on 06-08-2018 to 06-21-2018 included [0] New Features, [7] Enhancement(s), [3] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add Paging Services catalog items to production

TASK00042756

CHG00016402

Request Management

Enhancement Renumber variables on the "Public User Fields" variable set to display in order on Support Request

TASK00046844

CHG00016545

Request Management

Enhancement Modify ServiceNow Scripted REST API for CRC to include RITM and TASK number

TASK00044093

CHG00016385

Integration

Enhancement Remove 'Service' from being mandatory on the RITM of Requests

TASK00045219

CHG00016286

Request Management

Enhancement Associate 'it-services-alerts@lists.stanford.edu' email address to the UIT business unit on the outage form so outage emails can be sent there

TASK00046374

CHG00016392

Incident Management/Outage 

Enhancement Rename workflow stages for 'Build A Meeting Room' Catalog Item

TASK00045333

CHG00016371

Request Management

Enhancement Create and move GSB laptop support Catalog Items to production

TASK00039177

CHG00016237

Request Management

Fix User criteria not working for 'Create Group/Department Website on Stanford Sites' catalog item

INC00289841

CHG00016464

Request Management

Fix Resolve performance issue for SUSI application API with a one time data dump

INC00287998

CHG00016423

Integration

Fix Accessibility issues when submitting incident from portal as 'guest'

INC00193439

CHG00016387

Incident Management

Patch ServiceNow Patch to avoid issue after upgrade to Kingston

N/A

CHG00016185

Core

ServiceNow Production Changes for R:180607

ServiceNow R:180607 changes applied on 05-25-2018 to 06-07-2018 included [0] New Features, [11] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify LDAP API to only retrieve recently updated user records

TASK00040874

CHG00015863

Core

Enhancement Add ADVSYS workgroup to picklist

TASK00043448

CHG00015892

Core

Enhancement Add Cable TV form to IT Catalog

TASK00044468

CHG00015965

Request Management

Enhancement Change "Fix Something" to "Report a Problem" on Portal

TASK00044472

CHG00016032

Incident Management/Portal

Enhancement Modify universal Stanford footer to comply with GDPR regulations

TASK00044471

CHG00016034

Portal

Enhancement Add link to portal from fulfiller view

TASK00041851

CHG00016086

Portal

Enhancement Reroute "Request a Slack Consultation (SoM)" to external URL

TASK00044168

CHG00016087

Request Management

Enhancement Add new table and catalog client script to validate websites on "Create Group/Department Websites on Stanford Sites"

TASK00042354

CHG00016117

Request Management

Enhancement Modify universal Stanford footer to adjust according to device screen size

TASK00044995

CHG00016122

Mobile/Portal

Enhancement Add "Request Card Reader Repair" Catalog Item

TASK00044685

CHG00016148

Request Management

Enhancement Add a Related List called "RITMs" to Asset screen to associate RITMs to Asset

TASK00043999

CHG00016164

Asset Management

Fix Alignment issues on mobile UI HR and Finance domain home 

INC00276543

CHG00015910

Mobile/Portal

Fix CI is lost during login when following the Get Help "Login" link

INC00283280

CHG00016169

Incident Management

Fix Duplicate incident records appearing in Task extended tables

INC00283613

CHG00016171

Incident Management

May 2018

ServiceNow Production Changes for R:180524

ServiceNow R:[number] changes applied on 05-11-2018 to 05-24-2018 included [0] New Features, [6] Enhancement(s), [8] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add ADVPS project information to support Jira integration

TASK00043956

CHG00015839 Support Request/Incident 
Management/Jira
Enhancement Display close notes on portal under 'My Tickets'

TASK00040930

CHG00015877 Portal
Enhancement Add users to Build-A-Meeting Room workflow to approve

TASK00043358 

CHG00015833 Request Management
Enhancement Update "Report an accessibility issues"  links to open in new browser tab/window

TASK00040873

CHG00015655 Portal
Enhancement Update logic for when a Jira ticket (created from an incident task), is closed before a CR is created

TASK00040409

CHG00015643 Change Management/Jira 
Enhancement Update AWS confirmation email to change Patient Health Information (PHI) to Protected Health Information

TASK00042447

CHG00015515 Request Management
Fix Retired knowledge articles appearing in portal 

INC00268367

CHG00015876 Portal/Knowledge Management
Fix Content item reroutes not working correctly from 'view all results' generating blank ServiceNow tickets

INC00262636

CHG00015808 Request Management/Portal
Fix Duplicate values displaying in call record related tasks

INC00239894

CHG00015754 Call/Request Management
Fix Links to Request forms and KB articles in Finance & Payroll and HR domain pages are not working in SNOW Portal Mobile View

INC00264003

CHG00015681 Portal/Mobile View
Fix Deactivate Scheduled job (university ids)

None

CHG00015619 Core
Fix UHR forms coming in blank where employee name variable is listed

INC00266891

CHG00015652 Request Management
Fix FMS inbound action is not processing emails if there are any cap letters in any of the FMS participant email addresses

INC00267630

CHG00015541 Request Management
Fix New AWS request shows master account number as blank

INC00264156

CHG00015521 Request Management
Patch ServiceNow Quarterly Patching (Q2-2018) 

None

CHG00015477

Core
ServiceNow Production Changes for R:180510

ServiceNow R:[number] changes applied from 04-27-2018 to 05-10-2018 included [0] New Features, [6] Enhancement(s), [11] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

SUSI application integration to extract Minimum Security Standards Temporary Exception Request data from ServiceNow

TASK00014616

CHG00015393 Request Management
Enhancement

Move "View all Favorites" link to the top of the menu instead of the bottom in "My Favorites" dropdown menu

TASK00040881

CHG00015381 Portal
Enhancement

Custom catalog item 'Request Purchase Requisition' for UIT Vendor Management

TASK00028728

CHG00015416 Request Management
Enhancement

Build business service and function relationship on Support Request (Maintain Support Request Items) and remove mandatory fields 

TASK00035126

CHG00015411 Request Management
Enhancement

Add SMARTS address to notifications for emergency and expedited changes  

TASK00039208

CHG00015339 Incident Management
Enhancement

Add a new field called 'QA resource' to the story and defect forms

TASK00039692

CHG00015340 SDLC/Agile Development
Enhancement

Add 'Related support request' tab to change request form and add 'Related changes' to support request form

TASK00039163

CHG00015284 Change Management/ Request Management
Enhancement

Modify support request notifications to align description field header and lines in between comments 

TASK00033453

CHG00015219 Request Management
Enhancement

AWS custom notification - update variable in the custom notification to map to RITM variables 

TASK00041981

CHG00015338 Request Management
Enhancement

Add UI Action 'Add to Update Set' to be used by developers to capture more records in update sets

None

CHG00015111 Core
Enhancement

Do not override phone number and email field on incident form if submission is from a guest but reported by gets updated with appropriate SU affiliate 

TASK00041240

CHG00015233 Incident Management
Enhancement

Update asset attribute names in ServiceNow Asset Management (AMDB) for GCP 

TASK00041488

CHG00015140 Request Management
Fix

Emails sent to finhelp@stanford.edu coming in to ServiceNow generating duplicate tickets - one a SR assigning it to FMS and also an incident assigning it to SoE

INC00262443

CHG00015413 Incident Management/ Request Management
Fix

Emails sent to finhelp@stanford.edu coming in to ServiceNow generating duplicate tickets - one a SR assigning it to FMS and also an incident assigning it to SoE

INC00262443

CHG00015413 Incident Management/ Support Request
Fix

Users unable to create enhancement requests via Jira integration from support requests 

INC00255172

CHG00015302 Request Management/Jira
Fix

Type ahead for function/service not working for support requests and knowledge

INC00259300

CHG00015309 Request Management/ Knowledge
Fix

Closed support requests allowing state to be changed

INC00235861

CHG00015196 Request Management
Fix

Support requests coming in without associated business service/function and assignment group pre-populated

INC00257432 and INC00251887​

CHG00015197 Request Management
Fix

Authentication not passing through to catalog items (requests and support requests) so forms displaying blank when coming in with direct link

INC00242671

CHG00015195 Request Management
Fix

Emails sent to incident-services@stanford.edu or request-services@stanford.edu generating duplicate tickets and assigning the support request to FMS and the incident to SoE

INC00257000

CHG00015198 Request Management/ Incident Management
Fix

Requested For not populating when a support request is submitted from the portal

INC00237893

CHG00015127 Request Management
Fix

FMS emails not all generating support requests and SoE receiving incidents generated from SoE affiliates who sent emails to finhelp@stanford.edu

INC00225278 and INC00226953

CHG00014804 Request Management/ Incident Management
Fix

When entering a GCP asset from the fulfiller view, the default expenditure type is blank on the PTA tab, should be pre-populated with 58325

INC00237823

CHG00015099 Request Management

April 2018

ServiceNow Production Changes for R:180426

ServiceNow R:[number] changes applied from 04-13-2018 to 04-26-2018 included [0] New Features, [6] Enhancement(s), [11] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement

Instructure email for GSB - Formatting and text changes 

TASK00040821​

CHG00014893 Portal/Incident Management
Enhancement Catalog item updates moved to production - Grant Access to Shared Network Drive (SoM)

TASK00032667

CHG00014796 Request Management
Enhancement TechBar application - Modification to time format

TASK00037697

CHG00014778 Incident Management
Enhancement Catalog item updates moved to production - Order Computer Hardware Peripherals (SoM)

TASK00032666

CHG00014797 Request Management
Enhancement

Catalog item moved to production - Request a Slack Consultation (SoM)

TASK00039390

CHG00014837 Request Management
Enhancement Deploy sc2 war into production environment for AWS configuration

None

CHG00014839 Core
Fix Support Request Tasks stuck in status of assigned but active = false

INC00226337

CHG00015001
CHG00014937
Request Management
Fix New AWS, Change AWS, New GCP, Change GCP request forms - HTML code displaying in Internet Explorer only in the Enter Valid PTA section

INC00238363

CHG00014991 Request Management 
Fix If a Public User or Guest is listed in Reported by field of an incident and they submit a reply, the Assigned To is not receiving email notifications​

INC00225602​

CHG00015000 Incident Management
Fix

Log-in prompt missing from the incident submission form on the portal

INC00240847​

CHG00014984 Portal/Incident Management
Fix Checking the 'secure flag' button is not securing Support Requests

INC00237898​

CHG00014939 Request Management
Fix Global list and list views were reset to sort in alpha order instead of personalized settings

INC00203074

CHG00014931 All
Fix "Guest" tickets submitted from incident portal not populating first and last name of user in incident record

INC00238365​

 

CHG00014932 Incident Management
Fix Replace sc2config.properties file in PRD environment and restart tomcat​

None

CHG00014902 Core
Fix Tasks unable to be generated off of Support Requests

INC00237012

CHG00014868 Request Management
Fix Remove 'new' buttons allowing for orphaned tasks to be created and clicking 'save' on Jira integration creates SDLC ticket

INC00231170

CHG00014826 Request Management
Fix Guest email address unable to be updated when Support Request generated from call

INC00211643

CHG00014670 Call/Request Management
ServiceNow Production Changes for R:180412

ServiceNow R:[number] changes applied from 03-30-2018 to 04-12-2018 included [1] New Features, [1] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature When an incident is in a state of “awaiting user info” and the Reported by replies, state now changes to “active”

TASK00038518

CHG00014668 Incident Management
Enhancement Remove “Configuration by Category” from the navigation menu

TASK00038727

CHG00014649 Core
Fix Finance knowledge workflow - articles selected to retire are not routing for retirement approval

INC00215926

CHG00014574 Knowledge Management

March 2018

ServiceNow Production Changes for R:180329

ServiceNow R:[R:180329] changes applied from 03-16-2018 to 03-29-2018 included [0] New Feature, [8] Enhancement(s), [9] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement New field on group form for Incorta reporting- Adds a Report Access related list on the Group form to allow assignment of Support/Reporting of groups. Prevents Reporting groups from relating any other groups to itself.

TASK00035616

CHG00014281 Reporting
Enhancement Modified the mailing lists for P1 and P2 incident notifications to avoid duplication of high priority incidents.

TASK00038334

CHG00014279 Incident Management
Enhancement Scripted ServiceNow API for UIT TCG group to return any ticket under TCG group that is still not closed/done.

TASK00028708

CHG00014227 All
Enhancement Add “please include your ticket number” message onto the feedback widget in order to properly match feedback submitted through the widget to a ticket.

TASK00037680

CHG00014197 Portal
Enhancement Update “Additional website owner(s)” field on the Acquia "Create Group/Department Website on Stanford Sites" request form to include the SUNet ID of the owner is order to distinguish the correct one.

TASK00034837

CHG00014184 Request Management
Enhancement Modify the fields on the “Get Mobile Device Purchasing Assistance” request form for the UIT Admin Team.

TASK00035448

CHG00014149 Request Management
Enhancement Email to Support Request for FMS for buyandpay@stanford.edu

TASK00036109

CHG00014052 Request Management
Enhancement Enhancement to Instructure custom notification for GSB

TASK00025306

CHG00014056 Incident Management
Fix Resolved email notifications for priority 2 incidents, sent again when state = closed

INC00217388

CHG00014288 Incident Management
Fix New AWS, Change AWS, New GCP, Change GCP forms have HTML code displaying in the Enter Valid PTA section when using Internet Explorer only

INC00238363

CHG00014991 Portal/Request Management
Fix IT knowledge workflow not allowing for instant retirement.

INC00203618

CHG00014194 Knowledge Management
Fix IT knowledge workflow fix to prevent clicking save button instantly retiring an article.

INC00207090

CHG00014141 Knowledge Management
Fix FMS inbound action creates SRs even when email is not coming from one of the FMS email addresses

INC00214608

CHG00014113 Request Management
Fix Incident form shows Phone number = undefined

INC00210868 & INC00207716

CHG00014039 Core
Fix Duplicate values displaying in the call/related tasks section

TASK00036046

CHG00014057 Call
Fix End-user notification should be from SHC for mirrored Incidents between UIT-SHC

INC00184350

CHG00013890 Incident Management
Fix Users without ITIL licenses are not able to add comments on Support Requests on the portal

INC00208776

CHG00014068 Portal/Request Management
ServiceNow Production Changes for R:180315

ServiceNow R:180315 changes applied from 03-02-2018 to 03-15-2018 included [1] New Feature, [6] Enhancement(s), [6] Fixes and [2] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Provide ITIL fulfillers with a “Fulfiller Login” link from the main portal page (services.stanford.edu) under the “Hello, Fulfiller” header in the top right hand corner to allow fulfillers to log in to the back-end easily from the portal

TASK00035357

CHG00013537 Portal
Enhancement Make the Acquia inbound action condition a property that would be variable based on the environment it is loaded into to allow for testing and training.

TASK00035263

CHG00013641 Acquia/Drupal/Workflow
Enhancement Move custom catalog item “Sign up for Stanford ID Card Swap” into production for UIT Card Office team.

TASK00033882

CHG00013594 Request Management
Enhancement Move custom catalog item “Build a Website with Stanford Web Services (SWS)” for the UIT Web Services team.

TASK00030675

CHG00013592 Request Management
Enhancement Update inbound action for soeithelp@stanford.edu to capture the reported by email content to additional comments instead of work notes for FDW and NEW emails..

TASK00034357

CHG00013517 Request Management
Enhancement Update the Website title field on the “Create Group/Department Website on Stanford Sites” catalog item to allow spaces and hyphens and special character like ampersand

TASK00034790

CHG00013552 Request Management
Enhancement Secure attachments on secured incidents so they are only visible to assignment group the incident is assigned to

TASK00034605

CHG00013483 Request Management
Fix Fix bug that allowed users to hover over the info i icon in the list view over requests and support requests and see attachments on secured requests.

INC00197037

CHG00013483 Request Management
Fix Work in Progress tickets in the ‘My Tickets’ section of the portal displaying under the breadcrumb Home > Closed Tickets > Ticket details - should be Home > Open Tickets > Ticket details.

INC00197511

CHG00013870 Portal
Fix New incidents coming in from the OOD/SAA web service are not initially being marked as secure

INC00206646

CHG00013871 Incident Management
Fix Remove bug that allows users to make updates on Support Request Tasks after they are closed

INC00194665

CHG00013563 Support Requests
Fix Remove the “Human Resources” domain from the services.stanford.edu portal page displaying under the Stanford Services & Support logo > Home that inadvertently got brought in

INC00207722

CHG00013756 Portal
Fix Users without an ITIL license unable to drill in and view their open non-secured Support Requests in their “My Tickets” from the portal - error message “Requested record not found” displays

INC00203004

CHG00013548 Portal
Fix Quarterly patching (Q1-2018) to update to Istanbul Patch 10b to address security issues CHG00013141 Platform Security
Fix Patch applied by vendor, ServiceNow to improve security on our instances CHG00013779 Platform Security
ServiceNow Production Changes for R:180301

ServiceNow R:[number] changes applied on 03-01-2018 included [0] New Feature, [4] Enhancement(s), and [2] Fixes.

Type Short Description Change Request # SNOW Applications
Enhancement
  1. Updated Inbound Email Action "SU - Create Incident"
  2. Added entries to lookup table "SU - Group Assignment Lookups" [
  3. Configure Mailing lists:

From: TASK00030355 - ServiceNow - General Request for: Vesna Siracevska (IRDS - Email to Incident)

CHG00012057 Platform / Email
Fix AS Built: NO NOTES PROVIDED BY DEVELOPMENT.

From: JIRA - FSN-386 - I do not see my assigned tickets in service now.

CHG00013082 Incident Management
Enhancement Update Support Request reopened notification email to go to assigned to and manager

TASK00035153 - Update request notification email to go to assigned to and manager - not assignment group members)

CHG00013116 Notification / Email
Fix Configured "Incident" ACLs

INC00199192 - Incidents & Support Requests are able to be reopened

CHG00013430 Platform Security
Enhancement Updated Workflow in DEV

TASK00034949 Acquia form updates

CHG00013378 Acquia/Drupal/Workflow
Enhancement
  1. Created ACL to prevent changes to list view of Condition field
  2. Added field label Viewable by to form to apply selectable choices of user friendly nomenclature
  3. Created UI Policy to hide Viewable by field on form
  4. Updated dictionary entries for Condition and Viewable by fields

TASK00033761 User friendly Quick Link condition values

CHG00013354 Platform Security
TASK00198605
Last modified June 17, 2021