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ServiceNow Project Release Notes

 

March 2023

ServiceNow Production Changes for R:230323

ServiceNow R:230323 changes applied between 03-17-2023 and 03-23-2023 included [0] New Features, [17] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify when Shipping Information section shows on 'Change or Cancel Mobile Service' form

TASK00473789

CHG00066534

Request Management

Enhancement Modify Data/Service Plan on 'Change or Cancel Mobile Service' form

TASK00476835

CHG00066591

Request Management

Enhancement New Health Check notifications

N/A

CHG00066592

Health Check

Enhancement Add a label to Alumni Donor forms

TASK00467497

CHG00066600

Request Management

Enhancement Modify 'GSB Media Services Request' form

TASK00454368

CHG00066569

Request Management

Enhancement Modify 'Request a New Card Reader' form

TASK00478092

CHG00066568

Request Management

Enhancement Modify student isolation notification

TASK00476801

CHG00066500

Health Check

Enhancement Modify 'Get Assistance with the Stanford Travel Program' form

TASK00474580

CHG00066497

Request Management

Enhancement Modify 'Get Assistance with a Travel Profile' form

TASK00474587

CHG00066498

Request Management

Enhancement Modify 'Get Assistance with Unused Airline Tickets' form

TASK00474602

CHG00066499

Request Management

Enhancement Create 'Request Carnegie Institution Courtesy Card' form

TASK00454089

CHG00066501

Request Management

Enhancement Create 'Help with Financial Data Analysis and Insights' form

TASK00464239

CHG00066514

Request Management

Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form

TASK00469682

CHG00066517

Request Management

Enhancement Modify 'Request with Administrative Support for FMS' form

TASK00469709

CHG00066519

Request Management

Enhancement Create 'Request Special Staff Access to Alumni Only Offerings' form

TASK00472579

CHG00066518

Request Management

Enhancement Restrict COVID Isolation Resubmission

TASK00474880

CHG00066485

Health Check

Enhancement Modify access to SU Dynamic Asset Lookup

TASK00476246

CHG00066502

Asset Management

Fix CRC Webservice API fix for timeout error

INC01839279

CHG00066575

Integration

Fix Remove AI search message on fulfiller view of knowledge article

INC01849197

CHG00066603

Knowledge Management

Fix Subscriber name not displaying for SHC/SCH email for 'Add Mobile Service' form

INC01847527

CHG00066593

Request Management

ServiceNow Production Changes for R:230316

ServiceNow R:230316 changes applied between 03-10-2023 and 03-16-2023 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Read Only Role to View Billable Tables

TASK00467821

CHG00066289

Core

Enhancement Modify UIT CCT Inbound Action

TASK00473396

CHG00066293

Request Management

Enhancement Remove incident button on the On Call Schedule category page

TASK00459613

CHG00066306

Portal

Enhancement Modify SUHP order guide workflow

TASK00459838

CHG00066307

SUHP

Enhancement Create 'Request H&S Smartsheet' form

TASK00467508

CHG00066317

Request Management

Enhancement Create 'Request for Phone Coverage' form

TASK00450242

CHG00066329

Request Management

Enhancement Modify 'Request changes to community affinities in your alumni/donor account' form

TASK00467489

CHG00066363

Request Management

Enhancement Modify HCE 90 days baseline changes

N/A

CHG00066419

Health Check

Enhancement Modify Project - Business Case tab view

TASK00472337

CHG00066442

PPM

ServiceNow Production Changes for R:230309

ServiceNow R:230309 changes applied between 03-03-2023 and 03-09-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Upgrade ServiceNow to Tokyo

N/A

CHG00065566

Core

Enhancement Improve search capabilities for Project and Demand Records

TASK00465270

CHG00066005

PPM

Enhancement Modify ‘Hardware Requests & Returns’ form

TASK00468767

CHG00066014

Request Management

Enhancement Modify ‘Request SUDPS Data’ form

TASK00466427

CHG00066073

Request Management

Enhancement Modify ‘Ask for a Travel Medical Waiver: Airfare Class Exception’ form

TASK00462159

CHG00066075

Request Management

Enhancement Modify ‘Request YubiKey Reimbursement’ form

TASK00470075

CHG00066101

Request Management

Enhancement Disable OOB Notification in ServiceNow

N/A

CHG00066103

Request Management

Enhancement Modify Alumni Donor Forms

TASK00467494

CHG00066104

Request Management

Enhancement Create DMCA integration with ServiceNow

N/A

CHG00066117

Integration

Enhancement Modify ‘Obtain Key/Card Access to R&DE Buildings’ form

TASK00463642 / TASK00463647 / TASK00463653

CHG00066155

Request Management

Enhancement Modify ‘Obtain Access to SoE Laboratory/Shop’ form

TASK00469308

CHG00066175

Request Management

Enhancement Modify ‘Request Technical Assistance with Cardinal Print’ form

TASK00467156

CHG00066180

Request Management

Enhancement Modify SUHP Order Guide Model Display Name

N/A

CHG00066204

Request Management

Fix Tokyo - Subcategories on Service Portal are not expanding. Instead it shows {{cat.title}}

INC01838763

CHG00066108

Portal

Fix SUHP Asset ‘Billed flag’ not being set

INC01834962

CHG00066198

Asset Management

ServiceNow Production Changes for R:230302

ServiceNow R:230302 changes applied between 02-24-2023 and 03-02-2023 included [0] New Features, [16] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request changes to the skills & specialties list in your alumni/donor account' form

TASK00460980

CHG00065841

Request Management

Enhancement Modify 'Request a Contractor-Vendor Card' form

TASK00465854

CHG00065899

Request Management

Enhancement Modify 'Request Exception for Undergraduate Travel to "High" or "Extreme" Location' form

TASK00462797

CHG00065935

Request Management

Enhancement Modify 'New AWS Service Request' form

TASK00458594

CHG00065939

Request Management

Enhancement Health Check updates related to buildings accessed

N/A

CHG00065491

Health Check

Enhancement Modify 'Request New GSB Computer' form

TASK00457754

CHG00065890

Request Management

Enhancement Modify 'Change or Cancel Paging Service' form headers

TASK00465333

CHG00065951

Request Management

Enhancement Modify 'Change or Cancel Mobile Service' form headers

TASK00465329

CHG00065950

Request Management

Enhancement Add new Inbound Action for Smart Page Directory updates to create a Support Request

TASK00451528

CHG00065830

Request Management

Enhancement Modify 'Request a Spouse/Partner Courtesy Card' form

TASK00448904

CHG00065812

Request Management

Enhancement Modify 'ET Offboarding Process' workflow

TASK00463413

CHG00065838

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00463067

CHG00065736

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00462745

CHG00065737

Request Management

Enhancement Modify 'Get MCD Operations & Facilities Support' form

TASK00459643

CHG00065739

Request Management

Enhancement Modify 'Request a new Computer and/or Accessories: GSB' form

TASK00457204

CHG00065790

Request Management

Enhancement Add 'YubiKey Reimbursement Request' form

TASK00466464

CHG00065832

Request Management

Fix 'Add Mobile Service workflow' not closing RITM when closed incomplete

INC01835862

CHG00065956

Request Management

Fix Header is missing for 'Change or Cancel Research Computing Service' form and typo in 'Adjust Mobile Service' form's error popup window

INC01822801/INC01829011

CHG00065718

Request Management

Fix Item quantity field is accepting the decimal number only if zero is added before decimal point

INC01829057

CHG00065810

Request Management

February 2023

ServiceNow Production Changes for R:230223

ServiceNow R:230223 changes applied between 02-17-2023 and 02-23-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement SUHP enhancement migration to production

N/A

CHG00065570

Request Management

Enhancement Modify 'Request Wasabi Cloud Storage' form

TASK00461572

CHG00065618

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00459485

CHG00065619

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' notifications

TASK00462401 / TASK00462721

CHG00065672

Request Management

Enhancement Modify Student Isolation notifications

TASK00461513

CHG00065713

Health Check

Enhancement Modify Health Check notification

TASK00461375

CHG00065714

Health Check

Fix 'Adjust Mobile Services' form bill start date field not displaying in backend

INC01827134

CHG00065665

Request Management

ServiceNow Production Changes for R:230216

ServiceNow R:230126 changes applied between 02-10-2023 and 02-16-2023 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Create GSB Applicant Authentication Issue' form

TASK00451508

CHG00065479

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00458393

CHG00065480

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' workflow

TASK00451965

CHG00065535

Request Management

Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' form

TASK00453350

CHG00065534

Request Management

Enhancement Modify SUHP asset upload workflow to create multiple assets separated by commas

N/A

CHG00065481

Request Management

Enhancement Update quick search filters for Stories

TASK00443950

CHG00065491

Agile Development

Enhancement Modify 'Change or Cancel Mobile Service' form to hide 'Select Device' question when 'Cancel' is selected

TASK00457365

CHG00065434

Request Management

Enhancement Modify 'Request LBRE Accounts Payable Services' form

TASK00457078

CHG00065304

Request Management

Enhancement Modify 'Request Code Group Support' form

TASK00428444

CHG00065306

Request Management

Fix Call record that is transferred to Incident does not show under Related Calls tab on Incident record

INC01827513

CHG00065494

Incident Management

Fix 'Adjust Mobile Services' form questions not displaying standard behavior

INC01827135 / INC01827131

CHG00064802

Request Management

ServiceNow Production Changes for R:230209

ServiceNow R:230209 changes applied between 02-03-2023 and 02-09-2023 included [0] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify secure Incident ACL

TASK00185076

CHG00064932

Incident Management

Enhancement Modify 'Undergraduate Visiting Research Intern Application' form

TASK00452181

CHG00065090

Request Management

Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian'' form

TASK00439747

CHG00065097

Request Management

Enhancement Modify 'Request Instrument Training' form

TASK00455006

CHG00065100

Request Management

Enhancement Modify 'Financial Risk Management' form

TASK00451498

CHG00065154

Request Management

Enhancement Create 'Request a new Computer and/or Accessories: VPA' order guide

TASK00450425

CHG00065155

Request Management

Enhancement Modify 'SAA & MCD' order guides

TASK00454235

CHG00065167

Request Management

Enhancement Modify 'Close a Non-Sponsored Project Task Awards (PTA) or Segment' form

TASK00453977

CHG00065170

Request Management

Enhancement Modify 'Request a new Computer and/or Accessories' order guide

TASK00450243

CHG00065171

Request Management

Enhancement Modify 'Other Merchant Services Related Inquiries/Requests' form

TASK00456490

CHG00065178

Request Management

Enhancement Modify 'Create SUHP Order Guide for New Client' form

TASK00450429

CHG00065180

Request Management

Enhancement Modify 'Service Alert' ordering

TASK00436011

CHG00065192

Portal

Enhancement Modify 'Get Hoover Library & Archives Assistance' form notification

TASK00453957

CHG00065206

Request Management

Enhancement Modify SUHP DOR order guide user criteria

N/A

CHG00065208

Request Management

Enhancement Modify 'Request Event Admin access to events.stanford.edu' form

TASK00452129

CHG00065214

Request Management

Enhancement Modify 'ET Offboarding' form

TASK00456940

CHG00065229

Request Management

Enhancement Create 'Request Technical Operations Support & Repair' form

TASK00450526

CHG00065288

Request Management

Enhancement Modify ITI incident SLA for P3 and P4

TASK00452515

CHG00065290

Incident Management

Fix PTA variable field missing on 'Change or Cancel Mobile/Paging Service' forms

INC01820903

CHG00065293

Request Management

ServiceNow Production Changes for R:230202

ServiceNow R:230202 changes applied between 01-27-2023 and 02-02-2023 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request Smart Page On-Call Schedule Support' form

TASK00431208

CHG00064812

Request Management

Enhancement Create 'Request changes to race/ethnicity..' form

TASK00437445

CHG00064816

Request Management

Enhancement Create 'Report issues with Stanford degrees..' form

TASK00437446

CHG00064818

Request Management

Enhancement Create multiple OOD forms

TASK00437442 / TASK00437447 / TASK00437448 / TASK00437450 / TASK00437451 / TASK00442461 / TASK00451095

CHG00064854

Request Management

Enhancement Modify 'Request Data Owner Approval' form

SR01245169

CHG00064889

Request Management

Enhancement Modify 'Visiting Student Researcher Application' form

TASK00449047

CHG00064893

Request Management

Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00447485

CHG00064967

Request Management

Enhancement Modify ORBIT Mobile Device Type table

TASK00448697

CHG00064975

Request Management

Enhancement Create 'Operator Services Center - General Request' form

TASK00450171

CHG00064979

Request Management

Enhancement Modify Struxureware URL to update items to PRD

TASK00453926

CHG00065004

Request Management

Enhancement Create 'Request change to your name while at Stanford..' form

TASK00437449

CHG00065015

Request Management

Enhancement Create 'Request a new Computer and/or Accessories: SUHP' form

TASK00446492

CHG00065021

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' and "Request LBRE Accounts Payable..' forms

TASK00426972 / TASK00437192

CHG00065047

Request Management

Fix Cardinal Protect option on Order Guides is not defaulting to 'No'

INC01813609

CHG00064969

Request Management

Fix Ethics and Compliance form not saving on fulfiller view

INC01814585

CHG00064981

Request Management

Fix H&S Asset field not mandatory for SUHP Non-recommended Accessory Model

INC01815046

CHG00065025

Request Management

January 2023

ServiceNow Production Changes for R:230126

ServiceNow R:230126 changes applied between 01-20-2023 and 01-26-2023 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request New GSB Tablet' form

TASK00445252

CHG00064862

Request Management

Enhancement Create 'Request a Faculty Invitation Letter (Barile Law)' form

TASK00429109

CHG00064749

Request Management

Enhancement Create 'Stanford Device Registration Request' form

TASK00446292

CHG00064763

Request Management

Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form

TASK00450474

CHG00064787

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00393457

CHG00064804

Request Management

Enhancement Modify 'Request Facilities Engineering Billing' form

TASK00445462

CHG00064835

Request Management

Enhancement Create 'Request a Business Affairs Job Posting' form

N/A

CHG00064802

Request Management

Enhancement SLA ITI Phase I

TASK00413914

CHG00064416

Incident Management

Enhancement Modify 'SOM Computer Request' form

TASK00445369

CHG00064666

Request Management

Enhancement ORBIT Phase 2: Mobile Add/Change/Cancel forms

N/A

CHG00063255

Request Management

Enhancement Add PPM Resource Management Contract Schedule

TASK00429554

CHG00064814

PPM

Enhancement Add new metric and database view for assignment group changes

TASK00085294

CHG00064702

Core / Reporting

Fix 'Other' option fields display incorrectly on 'Change or Cancel Mobile Service' form

INC01811261

CHG00064807

Request Management

Fix Some SUHP Approvals not being sent to EAM

INC01793256

CHG00064775

SUHP

Fix SUHP order guide accessory workflow - auto return asset error

INC01797179

CHG00064757

SUHP

ServiceNow Production Changes for R:230119

ServiceNow R:230119 changes applied between 01-13-2023 and 01-19-2023 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a new Computer and/or Accessories' form

TASK00439975

CHG00064456

Request Management

Enhancement Modify 'Need help with your gift or Stanford Account?' form

TASK00442457

CHG00064517

Request Management

Enhancement Modify 'R&DE' forms

TASK00418058 / TASK00431454 / TASK00431451

CHG00064521

Request Management

Enhancement Modify 'Mobile Deposit Access' form

TASK00439970

CHG00064550

Request Management

Enhancement Modify 'Request Graduate Admissions Support' form

TASK00444620

CHG00064552

Request Management

Enhancement Remove 'Computer & Laptops' category from portal

TASK00437202

CHG00064568

Portal

Enhancement Modify all H&S assets scheduled retirement dates

TASK00425432

CHG00064577

Asset Management

Enhancement Modify 'Environment' field on 'Story' records

TASK00444058

CHG00064578

AGILE

Fix Child Incident active on closure of Parent Incident

INC01796218

CHG00064543

Reporting

ServiceNow Production Changes for R:230112

ServiceNow R:230112 changes applied between 01-06-2023 and 01-12-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Grant Location API' form

TASK00369753

CHG00064142

Request Management

Enhancement Modify 'Hospital Employees' ServiceNow page

TASK00434812

CHG00064374

Portal

Enhancement Modify recipient list for 'Outstanding SHC and SCH Related Change Requests' report

TASK00444234

CHG00064401

Reporting

Enhancement Update images in 'How to Log into Smart Page Profile' knowledge article

TASK00443896

CHG00064399

Knowledge Management

Enhancement Deactivate Health Check scheduled emails for students

N/A

CHG00064414

Health Check

Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form

TASK00435495

CHG00064288

Request Management

Enhancement Modify 'Technical Assistance with Cardinal Print' form

TASK00440401

CHG00064291

Request Management

Enhancement Modify 'Request New GSB Computer' form

TASK00441828

CHG00064297

Request Management

Enhancement Create 'Request TSO repair (Student Residential)' form

TASK00434883

CHG00064300

Request Management

Enhancement Modify 'Contact Alumni Online Customer Service' form

TASK00442458

CHG00064320

Request Management

Enhancement Modify 'Request Travel Expense Reimbursement' form

TASK00440311

CHG00064322

Request Management

Enhancement Enable incoming chat audio notification

TASK00442496

CHG00064318

Core

Enhancement Modify 'SOM Computer Request' form

TASK00442155

CHG00064323

Request Management

Enhancement Modify 'Get Assistance with OBI (OOD/SAA Only)' form

TASK00433018

CHG00064328

Request Management

Fix Unable to add multiple items to cart

INC01796801

CHG00064319

Portal

Fix Duplication of request updated emails

INC01801963

CHG00064262

Request Management

ServiceNow Production Changes for R:230105

ServiceNow R:230105 changes applied between 12-16-2022 and 01-05-2023 included [0] New Features, [2] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'University Privacy Office' form

TASK00416776

CHG00064142

Request Management

Enhancement Modify 'Get Help with End-Term Course Evaluations' form

TASK00437105

CHG00064238

Request Management

December 2022

ServiceNow Production Changes for R:221215

ServiceNow R:221215 changes applied between 12-09-2022 and 12-15-2022 included [0] New Features, [16] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Cardinal Flex Workspace Reservations' form

TASK00437679

CHG00063904

Request Management

Enhancement SUHP enhancement migration to production

N/A

CHG00063916

Request Management

Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form

TASK00435250

CHG00063933

Request Management

Enhancement Modify 'Request Marketing Support for Stanford Transporation..' form

TASK00421404

CHG00063934

Request Management

Enhancement Modify 'SD:Telecommunications Request' form

TASK00433355

CHG00063946

Request Management

Enhancement Modify 'Request Graduate Admissions Support' form

TASK00439197

CHG00063965

Request Management

Enhancement Modify HILA custom email notifications

TASK00439532

CHG00063975

Request Management

Enhancement Modify 'Comments and work notes' field ACL on List View for secure tickets

SR01209158

CHG00064002

Incident / Request Management

Enhancement Modify 'Request Exception for Undergraduate Travel' form

TASK00437613

CHG00064007

Request Management

Enhancement Modify Health Check 'Date Approved Changes' field

TASK00438434

CHG00064010

Health Check

Enhancement Modify 'Request Access to OAK Storage Service' form

TASK00435943

CHG00064039

Request Management

Enhancement Modify 'Visiting Student Researcher Application' form

TASK00440133

CHG00064044

Request Management

Enhancement Modify 'Undergraduate Visiting Research Intern Application' form

TASK00439136

CHG00064045

Request Management

Enhancement Modify 'Stanford University Hardware Program' form

TASK00439867

CHG00064048

Request Management

Enhancement Modify 'Hardware Requetss & Returns' form

TASK00438208

CHG00064049

Request Management

Enhancement Modify Health Check nightly job

TASK00440108

CHG00064072

Health Check

Fix Proposed Major Incident does not update to 'Active' state

INC01781563

CHG00063947

Major Incident

Fix Module 'My Profile' option broken in Filter Navigator

INC01793217

CHG00063958

Core

ServiceNow Production Changes for R:221208

ServiceNow R:221208 changes applied between 12-02-2022 and 12-08-2022 included [0] New Features, [5] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Hardware Requests & Returns' form

TASK00436139

CHG00063685

Request Management

Enhancement Modify 'Requested for support, access, or a credit card reader..' form

TASK00432473

CHG00063688

Request Management

Enhancement Modify 'Faculty and Academic Staff' Portal and Contact Us page

TASK00429496

CHG00063764

Portal

Enhancement Modify 'Stanford Doerr School of Sustainability Website Feedback' form

TASK00435456

CHG00063770

Request Management

Enhancement Add 'Cardinal Protect' question to SUHP Order Guides

TASK00413916

CHG00063812

Request Management

ServiceNow Production Changes for R:221201

ServiceNow R:221201 changes applied between 11-25-2022 and 12-01-2022 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Extended Student Isolation policies

N/A

CHG00063431

Health Check

Enhancement Modify 'Request Access to a School of Medicine..'' form

TASK00428990

CHG00063433

Request Management

Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00432143

CHG00063434

Request Management

Enhancement Modify 'Inquire About Exchange Programs for Stanford Students' form

TASK00432467

CHG00063435

Request Management

Enhancement Modify SUHP Computer Model name format

TASK00417950

CHG00063441

Asset Management

Enhancement Modify Related list to add 'Epics' on 'Scrum view'

TASK00434824

CHG00063523

AGILE

Enhancement Modify 'Hardware Requests & Returns' form

TASK00433918

CHG00063559

Request Management

November 2022

ServiceNow Production Changes for R:221124

ServiceNow R:221124 changes applied between 11-18-2022 and 11-24-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Reset Smart Page Password' form

TASK00431206

CHG00063324

Request Management

Enhancement Modify 'Request SRWC Health & Safety Services' form

TASK00433395

CHG00063327

Request Management

Enhancement Modify 'Request SRWC Water/Anchor Point Services form

TASK00433397

CHG00063336

Request Management

Enhancement Modify 'Request SRWC Facilities Support' form

TASK00433401

CHG00063340

Request Management

Enhancement Modify 'Request CASHNet Historical Data' form

TASK00429005

CHG00063356

Request Management

Fix Cannot sign into ServiceNow

INC01783218

CHG00063350

Core

ServiceNow Production Changes for R:221117

ServiceNow R:221117 changes applied between 11-12-2022 and 11-17-2022 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00398334

CHG00063034

Request Management

Enhancement Modify Major Incident email notifications

TASK00255168 / TASK00421245

CHG00063110

Major Incident

Enhancement Modify 'Get Help with MCD Reporting' form

TASK00430634

CHG00063115

Request Management

Enhancement Create Order Guide for DoR

TASK00421837

CHG00063134

Request Management

Enhancement Modify 'Inquire about Changes to My Graduate Program' form

TASK00429921

CHG00063138

Request Management

Enhancement Modify ACL for Assignment Group creation

TASK00429686

CHG00063149

Core

Enhancement SUHP enhancement migration to production

N/A

CHG00063191

Request Management

Enhancement Modify 'COVID-19 Inquiry' form

TASK00429701

CHG00063195

Health Check

Enhancement Modify HILA custom email notifications

TASK00428600

CHG00063198

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00431679

CHG00063217

Request Management

ServiceNow Production Changes for R:221110

ServiceNow R:221110 changes applied between 11-04-2022 and 11-11-2022 included [0] New Features, [10] Enhancement(s), [3] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Cash and Check Bank Deposits - General Request' form

TASK00418638

CHG00062244

Request Management

Enhancement Modify 'SU Core Delivery Information' variable set

TASK00420995

CHG00062666

Request Management

Enhancement Create 'Get Assistance with Group or Program Travel' form

TASK00416680

CHG00062791

Request Management

Enhancement Modify 'Request MCD Research' form

TASK00426525

CHG00062838

Request Management

Enhancement Create 'Remove Activation Locks' form

TASK00419881

CHG00062846

Request Management

Enhancement Modify 'Report a Concern to the Stanford University Ethics..' form

TASK00416542

CHG00062874

Request Management

Enhancement Modify 'ET Offboarding' form

TASK00393951

CHG00062977

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00428827

CHG00063004

Request Management

Enhancement Run data clean up on 'Requested by/for' fields

SR01197646

CHG00063015

Core

Enhancement Modify 'UIT Communications Request' form

TASK00427455

CHG00063017

Request Management

Fix 'Request ServiceNow Support' form does not send email confirmation

INC01769567

CHG00062881

Request Management

Fix Asset being assigned to mulitple users

INC01750934

CHG00062973

Asset Management

Fix Fields missing from Demand record

INC01775794

CHG00063046

PPM

Patch SOA Upgrade for Lenel and CCure Webservice

N/A

CHG00062958

Integration

ServiceNow Production Changes for R:221103

ServiceNow R:221103 changes applied between 10-28-2022 and 11-03-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00417173

CHG00062615

Request Management

Enhancement Modify 'Support Request Cisco Unified Contact..' form

TASK00422230

CHG00062618

Request Management

Enhancement Modify 'Get Help with MCD Reporting' form

TASK00420296

CHG00062636

Request Management

Enhancement Create 'Request VDI Support' form

TASK00418618

CHG00062643

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form

TASK00425137

CHG00062645

Request Management

Enhancement Modify 'Requested for' field to OOB on RITM table

TASK00418279

CHG00062648

Request Management

Enhancement Create 'Request SoM TDS EXO New Server' form

TASK00425945

CHG00062649

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00395665

CHG00062709

Request Management

Enhancement Modify 'ET Windows On Premise Server Build Request..' form

TASK00427244

CHG00062735

Request Management

Fix Service Criticality and Priority inconsistency

INC01762564

CHG00062708

Incident Management

Patch Stanford Rome Patch 9b/10 Hot Fix

N/A

CHG00061811

Core

October 2022

ServiceNow Production Changes for R:221027

ServiceNow R:221027 changes applied between 10-21-2022 and 10-27-2022 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' data sync rules

SR01197515

CHG00062403

Reporting

Enhancement Modify 'Hardware Requests & Returns' form

TASK00417268

CHG00062449

Request Management

Enhancement Modify Inbound Action to block spam account

TASK00418714

CHG00062463

Request Management

Enhancement Modify 'Request Loaner Laptop Extension from The Tech Desk' form

TASK00421126

CHG00062465

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00421402

CHG00062495

Request Management

Enhancement Create custom peripheral for SOM Order Guide

TASK00408731 / TASK00421626

CHG00062506

Request Management

Enhancement Modify 'GSB Media Services Request' form

TASK00420903

CHG00062509

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00424582

CHG00062510

Request Management

Enhancement Modify 'Request Call Review - Operator Services' form

TASK00421686

CHG00062546

Request Management

Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing Dashboard..' form

TASK00419666

CHG00062551

Request Management

Enhancement Create 'Service' columns on Task table for all ticket types

TASK00321235

CHG00062557

Reporting

Fix Unable to create SUHP Hardware Assets

INC01743457

CHG00062507

Asset Management

ServiceNow Production Changes for R:221020

ServiceNow R:221020 changes applied between 10-14-2022 and 10-20-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with Remote Worker Reimbursements' form

TASK00349772

CHG00062160

Request Management

Enhancement Modify 'Create website on Stanford Sites' form

TASK00412479

CHG00062179

Request Management

Enhancement Modify 'Build a Meeting Room' workflow

TASK00404715

CHG00062215

Request Management

Enhancement Modify 'SOM Computer Request' form

TASK00417521

CHG00062217

Request Management

Enhancement Modify 'Stanford Calendar Resource Request' form

TASK00414060

CHG00062220

Request Management

Enhancement Modify 'Visiting Student Researcher Application' form

TASK00418717

CHG00062241

Request Management

Enhancement Modify 'Survey Tool (Qualtrics) - General Request' form

TASK00418091

CHG00062242

Request Management

Enhancement Create 'Request Call Review - Operator Services' form

TASK00409250

CHG00062250

Request Management

Enhancement Modify 'Request Authority for HR Simplication, Manager Center..' form

TASK00418254

CHG00062286

Request Management

Enhancement Modify 'Requested for support, access, or a credit card reader..' form

TASK00420269

CHG00062301

Request Management

Enhancement Modify 'Request Data Owner Approval' form

SR01197667

CHG00062331

Request Management

Enhancement Modify 'Facilities Services' Contact Us page

TASK00419912

CHG00062362

Portal

Fix Related tickets on 'Reported for' not working on Call record

INC01756872

CHG00062219

Call Management

Fix Metric Instance table displays 'Known error' on old records

SR01174772

CHG00062355

Reporting

ServiceNow Production Changes for R:221013

ServiceNow R:221013 changes applied between 10-07-2022 and 10-13-2022 included [0] New Features, [22] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' field to be OOB configuration

N/A

CHG00061566

Core

Enhancement Modify three LBRE Finance forms

TASK00411828

CHG00061953

Request Management

Enhancement Modify Incident to Support Request behavior

TASK00337349

CHG00061980

Request Management

Enhancement Modify 'Request My Mobile Device Billing Details' form

TASK00417584

CHG00061995

Request Management

Enhancement Modify 'UIT HR Employment Actions' workflow

TASK00415914

CHG00061996

Request Management

Enhancement Create 'Request for support, access, or a credit card..' form

TASK00410003

CHG00062006

Request Management

Enhancement Modify 'Requested by/for' field on Health Check creation

SR01198344

CHG00062015

Health Check

Enhancement Modify 'University Privacy Office' form

TASK00415622

CHG00062027

Request Management

Enhancement Modify 'Requested by/for' fields on templates

TASK00418133

CHG00062033

Request Management

Enhancement Modify 'Reserve Space/Conference Room in Science..' form

TASK00397226

CHG00062043

Request Management

Enhancement Create Order Guides for UHR, OER/EXRE, SAA, MCD, and IAIS

TASK00390184 / TASK00398136 / TASK00398175 / TASK00398178 / TASK00414737

CHG00062053

Request Management

Enhancement Modify 'UIT Communications Request' form

TASK00418084

CHG00062059

Request Management

Enhancement Create 'Cancel a Scheduled Payment' form

TASK00401441

CHG00062077

Request Management

Enhancement Modify 'Requested by' field back to OOB on Demand record

TASK00418591

CHG00062080

PPM

Enhancement Modify Short Description on SUHP Eligibility TASK

TASK00412014

CHG00062091

Request Management

Enhancement Modify 'Request Stanford Office of Development Web Applications..' form

TASK00418914

CHG00062104

Request Management

Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form

TASK00418919

CHG00062105

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form

TASK00417328

CHG00062137

Request Management

Enhancement Create 'Add or Modify Access to SAA Travel/Study GiveGab' form

TASK00419129

CHG00062138

Request Management

Enhancement Create 'Add or Modify Access to Storyblok' form

TASK00419144

CHG00062139

Request Management

Enhancement Modify 'Request Assistance with SAA Filemake Database' form

TASK00419171

CHG00062140

Request Management

Enhancement Revert CHG00061468 to previous version

N/A

CHG00062159

Portal / Incident Management

Fix REQ/RITM/TASK short description missing 'Requested by' field

INC01755988

CHG00062076

Request Management

Fix 'Requested by/for' Tabs missing on Users record

INC01755983

CHG00062079

Request Management

ServiceNow Production Changes for R:221006

ServiceNow R:221006 changes applied between 09-30-2022 and 10-06-2022 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Data Owner Approval' workflow

TASK00399772

CHG00061675

Request Management

Enhancement Modify 'UIT Communication Request' form

TASK00411626

CHG00061732

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form

TASK00390636

CHG00061737

Request Management

Enhancement Modify 'Request create:space 3D Print' form

TASK00414839

CHG00061768

Request Management

Enhancement Create 'Reopen Count' field on Support Request table

TASK00403933

CHG00061781

Reporting

Enhancement Modify 'Vaden Dashboard Access - Isolation' dashboard

TASK00413153

CHG00061791

Health Check

Enhancement Modify 'Request Vendor Management Help' form

TASK00408364

CHG00061808

Request Management

Enhancement Modify 'Request Virtual Meeting and Webinar Support' form

TASK00411647

CHG00061810

Request Management

Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form

TASK00413484

CHG00061858

Request Management

Enhancement Modify 'Date approved' field with new requirements

N/A

CHG00061864

Health Check

Enhancement Add Phone to 'Type' field in Agent Workspace

N/A

CHG00061879

Request Management

Enhancement Modify Scheduled Report email for 'Outstanding SHC and SCH Related..' report

TASK00404439

CHG00061881

Reporting

Enhancement Create reporting ability to Activities log of Assets

TASK00412463

CHG00061918

Asset Management / Reporting

Fix Portal is not in compliance with accessibility requirements

N/A

CHG00061635

Portal

September 2022

ServiceNow Production Changes for R:220929

ServiceNow R:220929 changes applied between 09-23-2022 and 09-29-2022 included [0] New Features, [15] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Back Out Major Incident workbench changes

N/A

CHG00061523

Major Incident

Enhancement Modify 'Assist with Admitted Graduate Student Documentation' form

TASK00410104

CHG00061540

Request Management

Enhancement Create 'Request create:space 3D Print' form

TASK00410229

CHG00061542

Request Management

Enhancement Create custom fields on Demand and Project record

TASK00405068

CHG00061567

AGILE

Enhancement Modify 'Research Administration' SU BU Workgroup name

TASK00410437

CHG00061569

Core

Enhancement Modify 'Request Marketing Support for Stanford Transportation' form

TASK00407827

CHG00061571

Request Management

Enhancement Create SDSS Business unit

TASK00407478

CHG00061572

Core

Enhancement Modify 'Request Data Owner Approval' form

SR01184040

CHG00061578

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00411983

CHG00061615

Request Management

Enhancement Create API for GSB

TASK00401972

CHG00061621

Integration

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00411443

CHG00061633

Health Check

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00408656

CHG00061634

Health Check

Enhancement Add Novavax as Vaccine Manufacturer on Health Check

TASK00401952

CHG00061645

Health Check

Enhancement Modify 'Request ServiceNow Support' form

TASK00413828

CHG00061666

Request Management

Enhancement Modify 'Secure Pager' price on 'Paging Services' form

TASK00410819

CHG00061685

Request Management

ServiceNow Production Changes for R:220922

ServiceNow R:220922 changes applied between 08-26-2022 and 09-22-2022 included [0] New Features, [34] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement SUHP enhancement migration to production

N/A

CHG00060869

Request Management

Enhancement Modify 'Report Student COVID-19 Isolation' workflow

N/A

CHG00060870

Health Check

Enhancement Modify 'Request Exception for Undergraduate Travel..' form

TASK00401952

CHG00060935

Request Management

Enhancement Disable COVID-19 Employee Compliance email

TASK00402183

CHG00060994

Health Check

Enhancement Modify Major Incident workbench email behavior

TASK00289286

CHG00060995

Major Incident

Enhancement Modify two Enterprise Infrastructure forms

TASK00403198

CHG00060998

Request Management

Enhancement Create Inbound Action for SoM NetDB

TASK00386065

CHG00061000

Incident Management

Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form

TASK00360991

CHG00061001

Request Management

Enhancement Create 'Request Loaner Laptop Extension from The Tech Desk' form

TASK00401650

CHG00061030

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00402586

CHG00061096

Request Management

Enhancement Modify 'Grant STARS Administrator Authority' form

TASK00405890

CHG00061103

Request Management

Enhancement Modify email notification for 'Get Hoover Library..' form

TASK00401627

CHG00061156

Request Management

Enhancement Modify Agent Workspace landing page

TASK00405881

CHG00061157

Request Management

Enhancement Disable Walk-Up notifications on Agent Workspace

TASK00406041

CHG00061178

Request Management

Enhancement Modify Health Check forms, emails, and workflows

N/A

CHG00061181

Health Check

Enhancement Modify three VPSA Degree Admissions forms

TASK00408470

CHG00061217

Request Management

Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance' form

TASK00401687

CHG00061244

Request Management

Enhancement Modify 'Reset or Inquire about Recommending Lists' form

TASK00406071

CHG00061248

Request Management

Enhancement Modify models from SoM Order Guide

TASK00400197

CHG00061266

Request Management

Enhancement Create Inbound Action for Stanford Doerr Facilities

TASK00409482

CHG00061275

Request Management

Enhancement Modify 'Inquire about Transfer Credit' form

TASK00404873

CHG00061279

Request Management

Enhancement Modify 'Threat Concern' form

TASK00406496

CHG00061296

Request Management

Enhancement Create Incident and Change Request Related List on Service Offering record

TASK00398741

CHG00061309

AGILE

Enhancement Create 'State' and 'Assignment group' metric definitions for TASK/Defect/Story

TASK00103448

CHG00061310

Reporting

Enhancement Modify 'SOM Computer Request' form

TASK00399730

CHG00061321

Request Management

Enhancement Create two Site-to-Site VPN forms

TASK00392046

CHG00061329

Request Management

Enhancement Modify Mirrored ticket behavior with Priority field

TASK00377891

CHG00061334

Incident Management

Enhancement Create 'UIT Employment Actions' form

N/A

CHG00061335

Request Management

Enhancement Disable Health Check submission reminders

TASK00410376

CHG00061350

Health Check

Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form

TASK00360991

CHG00061443

Request Management

Enhancement Create flag in CI to show Incident priority on 'My Tickets'

TASK00403119

CHG00061468

Portal / Incident Management

Enhancement Create 'Inquire About Exchange Out Programs..' form

TASK00408536

CHG00061476

Request Management

Enhancement SUHP enhancement migration to production

N/A

CHG00061479

Request Management

Enhancement Agent Workspace migration 20220915

N/A

CHG00061481

Request Management

Fix Quantity is greater than 1 on HC Pager field on Paging form

INC01701931

CHG00060790

Asset Management

Fix Two approval emails send on 'Obtain Presecription Safety Glasses..' form

INC01730861

CHG00060960

Request Management

Fix TASK on 'Change AWS' form is routing incorrectly

INC01707981

CHG00061083

Request Management

Fix Labels displaying incorrectly on Portal and Fulfiller view

INC01727568

CHG00061146

Core

Fix PTAE changes not fully logging into Asest log

INC01698796

CHG00061304

Asset Management

Fix ServiceNow Portal chevron tiles redirect incorrectly

INC01724772

CHG00061328

Portal

August 2022

ServiceNow Production Changes for R:220825

ServiceNow R:220825 changes applied between 08-19-2022 and 08-25-2022 included [1] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Agent Workspace Migration

N/A

CHG00060366

Core

Enhancement Modify 'SU - GSB Media Services Location' table

TASK00398992

CHG00058425

Request Management

Enhancement Modify 'Request New Hire Onboarding or Employee..' form

TASK00379974

CHG00060557

Request Management

Enhancement Create three UCOMM forms

TASK00393698

CHG00060559

Request Management

Enhancement Modify standard email notification subject line

TASK00359467

CHG00060575

Request Management

Enhancement Modify 'Create Group/Department Website..' form

TASK00398204

CHG00060580

Request Management

Enhancement Create 'Get Help with My Payment Plan' form

TASK00396645

CHG00060582

Request Management

Enhancement Modify 'SoM Computer Request' email notification

TASK00370489

CHG00060591

Request Management

Enhancement Modify 'Request Non-Degree Admissions Support' form

TASK00392870

CHG00060602

Request Management

Enhancement Modify 'Enroll for PCI Awareness Training' form

TASK00398485

CHG00060604

Request Management

Enhancement Create five OCRO Executive Support forms

TASK00390076

CHG00060636

Request Management

Enhancement Modify 'Residential Cluster and A/V Support' form

TASK00398249

CHG00060658

Request Management

Enhancement Create 'Cancel My Payment Plan' form

TASK00389484

CHG00060662

Request Management

Enhancement Modify 'Get WalkMe Support and Submit Feedback' form

TASK00396905

CHG00060670

Request Management

Enhancement Onboard LBRE Transportion to ServiceNow

TASK00361491

CHG00060683

Request Management

Enhancement Modify 'Dev response' field on Defect

TASK00342738

CHG00060684

AGILE

Enhancement Modify 'Add, Modify, or Retire a Service in ServiceNow' form

TASK00260952

CHG00060688

Request Management

Enhancement Modify 'AFS / Secure AFS - General Request' form

TASK00398189

CHG00060693

Request Management

Enhancement Create 'Report a Stanford Doerr School Facilities Problem' form

TASK00378955

CHG00060705

Request Management

Fix PTAE changes are not logged into Asset log

INC01698796

CHG00060588

Asset Management

ServiceNow Production Changes for R:220818

ServiceNow R:220818 changes applied between 08-12-2022 and 08-18-2022 included [0] New Features, [9] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Access & Facilities Requests' form

TASK00379950

CHG00060387

Request Management

Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form

TASK00392966

CHG00060406

Request Management

Enhancement Create 'Key Replacement' form

TASK00388613

CHG00060422

Request Management

Enhancement Create 'Request Assistance with My Academic Path' form

TASK00394542

CHG00060426

Request Management

Enhancement Modify 'SUHP-export - All Active Requests' report

TASK00354187

CHG00060479

Reporting

Enhancement Create 'Request Enterprise Technology Virtualization..' form

TASK00395007

CHG00060481

Request Management

Enhancement Create 'Request Enterprise Technology Storage..' form

TASK00395010

CHG00060482

Request Management

Enhancement Create new multi-value attribute type

TASK00394783

CHG00060492

Configuration Management

Enhancement Onboard OHC Health Check to ServiceNow

TASK00385315

CHG00060493

Request Management

Fix Tickets are not displaying in 'My Tickets'

INC01704448

CHG00060303

Portal

Fix iFrame is no longer working in Knowledge Articles

INC01703541

CHG00060488

Knowledge Management

Patch ServiceNow scheduled maintenance

N/A

CHG00060416

Core

ServiceNow Production Changes for R:220811

ServiceNow R:220811 changes applied between 08-05-2022 and 08-11-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Troubleshoot Coterm Application..' form

TASK00388656

CHG00060225

Request Management

Enhancement Modify 'Request DAPER Fields Assistance' form

TASK00390348

CHG00060273

Request Management

Enhancement Modify 'Request Emergency Change to Plan' form

TASK00391605

CHG00060274

Request Management

Enhancement Modify 'Request Ergonomics Services' form

TASK00379041

CHG00060275

Request Management

Enhancement Modify 'Request Non-Standard Software' form

TASK00382686

CHG00060309

Request Management

Enhancement Create new email notification for PRB and PTASK records

TASK00306148

CHG00060325

AGILE

Enhancement Trace root cause for Paging failures in PRD

SR01151766

CHG00060327

Request Management

Enhancement Create 'Cisco Services - General Project Request' form

TASK00383069

CHG00060339

Request Management

Fix Duplicate email notifications firing out

INC01711909

CHG00060291

Request Management

Fix Spam tickets created via Inbound Action

INC01712340

CHG00060311

Request Management

Fix Valley Care cost centers displaying incorrectly

INC01700075

CHG00060332

Request Management

ServiceNow Production Changes for R:220804

ServiceNow R:220804 changes applied between 07-29-2022 and 08-04-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Assist with Linux Scheduling Service' form

TASK00383708

CHG00059971

Request Management

Enhancement Create 'Assist with Otica Resource Management' form

TASK00383711

CHG00059972

Request Management

Enhancement SUHP Sprint 20220721 Migration

N/A

CHG00060002

Request Management

Enhancement Modify 'Inquire about Graduate Admission Policies' form

TASK00389501

CHG00060096

Request Management

Enhancement Create 'Harassment and Disruptive Phone Call Blocking' form

TASK00386148

CHG00060103

Request Management

Fix SU Authority Manager is not validating authority end-date

INC01702322

CHG00059649

Request Management

July 2022

ServiceNow Production Changes for R:220728

ServiceNow R:220728 changes applied between 07-22-2022 and 07-28-2022 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Check My Mobile Device Eligibility' form

TASK00384979

CHG00059685

Request Management

Enhancement Create 'Assist with a Debian Package Archive' form

TASK00383720

CHG00059768

Request Management

Enhancement Create 'Assist with a Debian Archive Mirror' form

TASK00383728

CHG00059769

Request Management

Enhancement Modify email notification for International Travel form

TASK00384142

CHG00059770

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor..' form

TASK00374055

CHG00059778

Request Management

Enhancement Create 'Upgrade Mac OS' form

TASK00356514

CHG00059835

Request Management

ServiceNow Production Changes for R:220721

ServiceNow R:220721 changes applied between 07-15-2022 and 07-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify SUHP Asset Management functionality

N/A

CHG00059468

Asset Management

Enhancement Modify 'Undergraduate Visiting Research Intern..' form

TASK00378821

CHG00059483

Request Management

Enhancement Modify multiple Graduate Admission forms

TASK00377593

CHG00059506

Request Management

Enhancement Modify 'Request for Matlab Network Institution License' form

TASK00373445

CHG00059510

Request Management

Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form

TASK00377841

CHG00059512

Request Management

Enhancement Create 'Request University International Travel Exceptions' form

TASK00337020

CHG00059569

Request Management

Enhancement Request SoM API

SR01120103 SR01140063

CHG00059573

Integration

Enhancement Modify 'Build a Meeting Room' workflow

TASK00382654

CHG00059587

Request Management

Fix Approver for Cost Center is not hidden on ORBIT

INC01699646

CHG00059572

Request Management

Patch Stanford Rome Patch 9

TASK00358251

CHG00058743

Core

ServiceNow Production Changes for R:220714

ServiceNow R:220714 changes applied between 07-08-2022 and 07-14-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Project table Date tab

TASK00358251

CHG00059341

AGILE

Enhancement Create data script to close old tickets for UCOMM

TASK00375023 

CHG00059352

Request Management

Enhancement Modify 'Get Help with Graduate Financial Support' form

TASK00379050

CHG00059359

Request Management

Enhancement Create DAPER Order Guide

TASK00364839

CHG00059366

Request Management

Enhancement Modify 'Build a Meeting Room' internal email workflow

SR01118456

CHG00059390

Request Management

Enhancement Create 'Request for SuperMongo Software' form

TASK00379650

CHG00059428

Request Management

Enhancement Modify 'SoM Computer Request' form

TASK00370444

CHG00059454

Request Management

Enhancement Create 'Get Assistance with BeWell, Healthy Living..' form

TASK00347765

CHG00059463

Request Management

Fix ITIL Users cannot change 'Service' field on Change Request

INC01694665

CHG00059457

Change Management

Patch Upgrade ServiceNow Mid-Tier (SC2)

N/A

CHG00059335

Core

ServiceNow Production Changes for R:220707

ServiceNow R:220707 changes applied between 07-01-2022 and 07-07-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request SRWC Custodial Service' form

TASK00372837

CHG00059073

Request Management

Enhancement Modify 'Contact University Communications' form

TASK00376129

CHG00059101

Request Management

Enhancement Modify ORBIT Approver process for Cost Center

TASK00369254

CHG00059131

Request Management

Enhancement Create 'Request New AFS Group Volume' form

TASK00358854

CHG00059134

Request Management

Enhancement Modify 'Get Assistance with the Stanford Travel Program' form

TASK00360969

CHG00059147

Request Management

Enhancement Modify 'Get Assistance with Unused Airline Tickets' form

TASK00359197

CHG00059148

Request Management

Enhancement Modify 'Request to Update Ways Designation' form

TASK00377712

CHG00059204

Request Management

Fix Old accessory showing up on SoM Computer Request form

INC01691263

CHG00059169

Request Management

June 2022

ServiceNow Production Changes for R:220630

ServiceNow R:220630 changes applied between 06-24-2022 and 06-30-2022 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Contact University Communications' form

TASK00367911

CHG00058921

Request Management

Enhancement Create R&DE report

TASK00352800

CHG00058924

Reporting

Enhancement Create 'Get Assistance with Events Management (Cvent)' form

TASK00371379

CHG00058960

Request Management

Enhancement Modify 'ET Offboarding Process' form

TASK00373442

CHG00059015

Request Management

Enhancement Index tables in DEV

SR01131934

CHG00059016

Request Management

Enhancement Create custom notification for UIT OPACS

TASK00360071

CHG00059017

Request Management

Enhancement Modify Health Check User Criteria

TASK00375045

CHG00059021

Health Check

Fix Dynamic routing on SUHP Order Guide broken

INC01681655

CHG00058930

Request Management

Fix SUHP eligibility workflow does not consider new hires

INC01668174

CHG00059024

Request Management

ServiceNow Production Changes for R:220623

ServiceNow R:220623 changes applied between 06-17-2022 and 06-23-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Assistance with a Travel Profile' form

TASK00360960

CHG00058684

Request Management

Enhancement Modify 'Troubleshoot Reading Committee Issues' form

TASK00358532

CHG00058686

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00361004

CHG00058695

Request Management

Enhancement Modify R&DE Student Housing email notifications

TASK00361757

CHG00058731

Request Management

Enhancement Modify 'Build a Meeting Room' form

TASK00362718

CHG00058741

Request Management

Enhancement Modify Epic and Story tables

N/A

CHG00058760

AGILE

Enhancement Create API Integration for ISO

TASK00191436

CHG00058761

Integration

Enhancement Create fix script to clean Resource Allocation table data

N/A

CHG00058775

PPM

Enhancement Create 'Reserve Space/Conference Room in Science..' form

TASK00362996

CHG00058820

Request Management

Enhancement Modify 90 day baseline Nightly job

N/A

CHG00058852

Health Check

Fix Assets are showing up on Portal Search 

INC01666704

CHG00058728

Portal

ServiceNow Production Changes for R:220616

ServiceNow R:220616 changes applied between 05-27-2022 and 06-16-2022 included [0] New Features, [21] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create script to close ICT and ICP tickets for ITOC

TASK00347863

CHG00054275

Request Management

Enhancement Modify 'TSO Signal Drawings - General Request' form

TASK00359364

CHG00058169

Request Management

Enhancement SUHP Sprint 20220526 Migration

N/A

CHG00058321

Request Management

Enhancement Modify 'Create Group/Department Website on Stanford Sites' form

TASK00358798

CHG00058347

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00361659

CHG00058352

Request Management

Enhancement Modify 'Get Assistance with Financial Transactions' form

TASK00347928

CHG00058354

Request Management

Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form

TASK00353732

CHG00058362

Request Management

Enhancement Create 'UIT Ikiwiki - General Request' form

TASK00360036

CHG00058364

Request Management

Enhancement Create 'Request to Add or Modify Telephone Services' form

TASK00357145

CHG00058365

Request Management

Enhancement Modify 'EUX Service Delivery' form

TASK00363995

CHG00058393

Request Management

Enhancement Create 'Request H&S/CPI American Voiecs Project (AVP)...' form

TASK00363899

CHG00058407

Request Management

Enhancement Modify 'Get Help with Stanford Alumni Groups' form

TASK00363098

CHG00058455

Request Management

Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form

TASK00360965

CHG00058456

Request Management

Enhancement Modify 'ET Offboarding Process' form

TASK00366461

CHG00058524

Request Management

Enhancement Create Title IX Regulations form with anonymous feature 

TASK00357230

CHG00058585

Request Management

Enhancement SUHP Sprint 20220609 Migration

N/A

CHG00058611

Request Management

Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00366411

CHG00058628

Request Management

Enhancement Modify OOB ServiceNow user profile on Portal 

TASK00340502

CHG00058644

Portal

Enhancement Modify 'Request Data Owner Approval' form

TASK00362769

CHG00058645

Request Management

Enhancement Modify Student Isolation workflow

TASK00362954

CHG00058646

Health Check

Enhancement Modify Problem table with new RCA Category

TASK00359719

CHG00058647

AGILE

Fix Re-opening closed parent INC causes child INC to change to Active state

INC01652079

CHG00058269

Incident Management

Fix Serial Number widget duplicating on SUHP Stockroom form

INC01661360

CHG00058597

Request Management

Fix Transfer 'Model' to Local IT TASK fields are incorrect

INC01675155

CHG00058599

Asset Management

Fix User roles are being added when submitting forms

INC01677480

CHG00058643

Core

May 2022

ServiceNow Production Changes for R:220526

ServiceNow R:220526 changes applied between 05-20-2022 and 05-26-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create SE3 Order Guide

TASK00355175

CHG00057739

Request Management

Enhancement Modify 'SU - SOMBuildings' table

TASK00355482

CHG00057970

Request Management

Enhancement Modify 'Request a Holiday Schedule Change/Update' form

TASK00359910

CHG00058061

Request Management

Enhancement Modify 'ACD (Avaya) Services - General Request' form

TASK00359918

CHG00058062

Request Management

Enhancement Create 'Request CS Gold Account' form

TASK00357799

CHG00058072

Request Management

Enhancement Modify Schedule tab fields on Information Change Request

TASK00357029

CHG00058089

Change Management

Enhancement Create 'Request Cardinal Flex Workspace Reservations' form

TASK00339705

CHG00058092

Request Management

Enhancement Create 'Request TSO Signal Drawing Access' form

TASK00343081

CHG00058093

Request Management

Enhancement Modify 'Request a Non-Employee Record in HRMS (PeopleSoft)' form

TASK00357739

CHG00058109

Request Management

Enhancement Create 'Request Traka Information' form

TASK00356751

CHG00058132

Request Management

Enhancement Modify 'Update or Report an Issue with a Non-Employee Record' form

TASK00357740

CHG00058190

Request Management

Enhancement Modify 'Locate a Stanford University ID for FASA' form

TASK00357741

CHG00058191

Request Management

Fix Firewall Workflow errors out

INC01666454

CHG00058030

Request Management

Fix UI Policy broken on 'Request Assistance with SAA Filemaker Database' form

INC01666724

CHG00058099

Request Management

Fix No TASK created from 'SoM Computer Request' form

INC01668392

CHG00058165

Request Management

ServiceNow Production Changes for R:220519

ServiceNow R:220519 changes applied between 05-13-2022 and 05-19-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Requested by/for' fields for Health Check and Request

N/A

CHG00057704

Core

Enhancement Create 'EUX Service Delivery' form

TASK00346781

CHG00057855

Request Management

Enhancement Modify 'Report Student COVID-19 Isolation' form

TASK00357319

CHG00057866

Health Check

Enhancement Modify SUHP Asset Management

N/A

CHG00057869

Asset Management

Enhancement Modify Change Task (CTASK) form fields

TASK00350657

CHG00057910

Change Management

Enhancement Create 'OpsGenie - General Request' form

TASK00355906

CHG00057951

Request Management

Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise' form

TASK00359913

CHG00057966

Request Management

Enhancement Modify 'Video Surveillance - General Request' form

TASK00358384

CHG00057972

Request Management

Fix Department table referencing old data

INC01657940

CHG00057871

Request Management

Fix Correct SHC User Records with same SUNet ID

N/A

CHG00057881

Core

Fix SUHP Data imports impact SoM Data imports

INC01665639

CHG00057960

Asset Management

ServiceNow Production Changes for R:220512

ServiceNow R:220512 changes applied between 05-06-2022 and 05-12-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Traka Deployment Guide' form

TASK00350753

CHG00057528

Request Management

Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form

TASK00355663

CHG00057645

Request Management

Enhancement Modify 'Request MCD Planned Giving Services' form

TASK00343193

CHG00057646

Request Management

Enhancement Modify 'Request New GSB Tablet' form

TASK00346753

CHG00057649

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00353896

CHG00057650

Request Management

Enhancement Modify 'Inquire about Dissertation, Engineer Thesis, or D.M.A.' form

TASK00354776

CHG00057678

Request Management

Enhancement Modify 'Request Assistance with SAA Filemaker' form

TASK00353231

CHG00057738

Request Management

Enhancement Create VP/CFOO Office Operations Order Guide

TASK00354253

CHG00057742

Request Management

Fix Fulfiller view has mandatory field issue

INC01658420

CHG00057745

Request Management

ServiceNow Production Changes for R:220505

ServiceNow R:220505 changes applied between 04-29-2022 and 05-05-2022 included [0] New Features, [16] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify SUHP Order Guide functionality

N/A

CHG00056911

Request Management

Enhancement Modify Chat 'Incident Link' to Portal

TASK00337280

CHG00057065

Request Management

Enhancement Modify 'STS-Daily CSAT Results' report ACL

TASK00349726

CHG00057371

Reporting

Enhancement Create new Manufacturer for Assets

TASK00347585

CHG00057372

Asset Management

Enhancement Modify 'Change AWS Service Request' form

TASK00340440

CHG00057398

Request Management

Enhancement Modify 'Request Cardinal Protect' form

TASK00349002

CHG00057412

Request Management

Enhancement Modify 'Request a New ID Card' form

TASK00351895

CHG00057425

Request Management

Enhancement Update Student Compliance to include Booster

TASK00348292

CHG00057434

Health Check

Enhancement Modify AB685 webservice action for non-Univeristy ID

TASK00335393

CHG00057435

Health Check

Enhancement Modify two VPSA Student Curriculum forms

TASK00353432 / TASK00353433

CHG00057482

Request Management

Enhancement Modify 'Request Computer and/or Workspace Accessory' form

TASK00352008

CHG00057498

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00351370

CHG00057513

Request Management

Enhancement Modify 'SUHP - General Request' form

TASK00352278

CHG00057522

Request Management

Enhancement Modify 'Create Order Guide for SUHP New Client' form

TASK00354474

CHG00057524

Request Management

Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form

TASK00344730

CHG00057526

Request Management

Enhancement Modify 'Request SUDPS Data' form

TASK00354263

CHG00057531

Request Management

Fix Announcement banner on Portal displays incorrectly

INC01652762

CHG00057437

Portal

Fix RITM field missing on TASK ticket

INC01653639

CHG00057442

Request Management

Fix Cannot 'Close complete' Firewall TASKs

INC01643634

CHG00057472

Request Management

Fix CAB Meeting Agenda buttons not working

INC01637636

CHG00057521

AGILE

April 2022

ServiceNow Production Changes for R:220428

ServiceNow R:220428 changes applied between 04-22-2022 and 04-28-2022 included [0] New Features, [14] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Clinical Trial forms

TASK00292256

CHG00057109

Request Management

Enhancement Install ACL Assessment for Reports plugin

N/A

CHG00057112

Reporting

Enhancement Modify 'Assist with Admitted Graduate Student' form

TASK00348829

CHG00057135

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00348965

CHG00057149

Request Management

Enhancement Create 'SUDPS Data Request - General Request' form

TASK00334099

CHG00057181

Request Management

Enhancement Modify reporting on Project Status Portal

TASK00310204

CHG00057190

PPM

Enhancement Modify 'Request Cardinal Protect' form

TASK00349002

CHG00057235

Request Management

Enhancement Modify 'Ask for a Travel Medical Waiver' form

TASK00327438

CHG00057243

Request Management

Enhancement Modify 'New Azure Subscription Request' form

TASK00345181

CHG00057267

Request Management

Enhancement Modify Student Isolation email notification

TASK00350800

CHG00057274

Health Check

Enhancement Modify Code Reviewer field on Story table

SR01096395

CHG00057277

AGILE

Enhancement Modify report ownership for PPM reports

TASK00350302

CHG00057280

PPM

Enhancement Create new email for 'Family Members Courtesy Card' form

TASK00345015

CHG00057299

Request Management

Enhancement Create new email for 'Request a Dependent Card' form

TASK00345016

CHG00057300

Request Management

Fix Project Status dashboard missing Executive Summary

INC01650927

CHG00057275

PPM

Patch ServiceNow scheduled migration

N/A

CHG00056105

Core

ServiceNow Production Changes for R:220421

ServiceNow R:220421 changes applied between 04-15-2022 and 04-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Status of SRs when reopened

TASK00343877

CHG00054162

Request Management

Enhancement Modify 'Request New GSB Tablet' form

TASK00346024

CHG00056947

Request Management

Enhancement Update 'Resource Aggregate' tables for PMO

N/A

CHG00056981

PPM

Enhancement Create 'Residential Cluster and A/V Support' form

TASK00339476

CHG00057023

Request Management

Enhancement Modify 'Hardware Requests & Returns' form

TASK00347017

CHG00057031

Request Management

Enhancement Modify Status of SRs when reopened

TASK00343877

CHG00057033

Request Management

Enhancement Modify Service Alerts on Service Portal to count 'Localized' outages

TASK00345302

CHG00057034

Major Incident

Enhancement Modify 'Add Hardware or Consumable Model' form

TASK00347568

CHG00057045

Request Management

Fix Health Check 'Reporting History' not displaying 90 day metric

INC01646135

CHG00057058

Health Check

ServiceNow Production Changes for R:220414

ServiceNow R:220414 changes applied between 04-08-2022 and 04-14-2022 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement ServiceNow ACL Assessment for Reports

N/A

CHG00056102

Reporting

Enhancement Modify 'Get Assistance with the Megaprofile API' form

TASK00338470

CHG00056705

Request Management

Enhancement Create Inbound Action for SoM USB-Assistance

TASK00320144

CHG00056756

Request Management

Enhancement Modify email notification for 'Spouse/Domestic Partner Courtesy Card' form

TASK00337036

CHG00056761

Request Management

Enhancement Create two forms for Anesthesia department

TASK00341125

CHG00056762

Request Management

Enhancement Create 'Magstripe or Prox Chip Removal from ID Card' form

TASK00336806

CHG00056765

Request Management

Enhancement Modify ACL on reports

TASK00340896

CHG00056766

Reporting

Enhancement Create 'Early Start Cardinal Care' form

TASK00339946

CHG00056787

Request Management

Enhancement Modify Student Compliance email text

TASK00345150

CHG00056868

Health Check

Enhancement Update props for Lenel CCure API Migration to Mule

SR01067371

CHG00056869

Health Check

Enhancement Modify 90 day positive email notification

TASK00345241

CHG00056876

Health Check

Fix Hardware asset tab no longer displays "Stockroom" info

INC01634685

CHG00056826

Asset Management

Fix Category reference table not displaying on Portal

INC01637246

CHG00056866

Request Management

ServiceNow Production Changes for R:220407

ServiceNow R:220407 changes applied between 04-01-2022 and 04-07-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Upgrade ServiceNow to Rome

N/A

CHG00055935

Core

Enhancement Modify Call record Department field options

TASK00299901

CHG00056532

Call Management

Enhancement Modify 'Request Apple Developer Connection..' form

TASK00333978

CHG00056587

Request Management

Enhancement Modify 'Request a Holiday Schedule Change/Update' form

TASK00336492

CHG00056588

Request Management

Enhancement Create email to fire if code manually modified in production

SR01029875

CHG00056592

Core

Enhancement Modify 'SOM Computer Request' form

TASK00311862

CHG00056607

Request Management

Enhancement Modify 'Request Non-Standard Software' form

TASK00340244

CHG00056630

Request Management

Enhancement Modify 'SoE IT Hardware Purchase - General Request' form

TASK00341172

CHG00056644

Request Management

Enhancement Modify non-vax traveler email notification

TASK00340548

CHG00056674

Health Check

Enhancement Modify Vaccinated/Booster Student Compliance

N/A

CHG00056675

Health Check

Fix CSS issue on Portal navigation from 'My Tickets'

INC01602703

CHG00056678

Request Management

Fix Duplicate Requested fulfilled email firing

INC01634237

CHG00056689

Request Management

March 2022

ServiceNow Production Changes for R:220331

ServiceNow R:220331 changes applied between 03-25-2022 and 03-31-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request Student Isolation' form

TASK00337869

CHG00056271

Request Management

Enhancement Remove 'ASWSUAT' reference

SR01056517

CHG00056317

Request Management

Enhancement Modify 'Request Diploma Distribution/Diploma Hold..' form

TASK00334243

CHG00056324

Request Management

Enhancement Modify Temporary Residence column for Q/I table

TASK00315443

CHG00056329

Health Check

Enhancement Modify 'Request Sponsorship for a SUNet ID' form

TASK00337571

CHG00056334

Request Management

Enhancement Modify 'Data Center Hosting - General Request' form

TASK00337653

CHG00056335

Request Management

Enhancement Create 'Request Email Virtual Domain' form

TASK00337365

CHG00056337

Request Management

Enhancement Create 'Remove Global Unsubscribe' form

TASK00338325

CHG00056340

Request Management

Enhancement Modify 'Request Student Isolation' form

TASK00338444 / TASK00338978

CHG00056443

Request Management

Fix Image on 'Parents of Student' guest page not loading

INC01629123

CHG00056320

Portal

ServiceNow Production Changes for R:220324

ServiceNow R:220324 changes applied between 03-18-2022 and 03-24-2022 included [0] New Features, [6] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Request Mobile ID Support' form

TASK00332578

CHG00056017

Request Management

Enhancement Modify 'Get Assistance with Expense Reimbursements System' form

TASK00327433

CHG00056088

Request Management

Enhancement Modify 'Support Request Cisco Unified..' form

TASK00283317

CHG00056113

Request Management

Enhancement Modify 'ACD (Avaya) Services - General Request' form

TASK00333793

CHG00056114

Request Management

Enhancement Modify Health Check workflow and emails

N/A

CHG00056186

Health Check

Enhancement Modify 'Request New GSB Tablet' form

TASK00315365

CHG00056192

Request Management

Fix SUHP Accessories assigning items incorrectly

INC01617411

CHG00056112

Request Management

Patch Update ServiceNow SAMLP SP Keystone Certificate

N/A

CHG00056079

Core

ServiceNow Production Changes for R:220317

ServiceNow R:220317 changes applied between 03-11-2022 and 03-17-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request DAPER Building Access' form

TASK00327094

CHG00055907

Request Management

Enhancement Modify 'Get Stanford Purchasing Card..' form

TASK00325865

CHG00055911

Request Management

Enhancement Create SipDB API

TASK00264680

CHG00055912

Integration

Enhancement Modify 'IDEAL Learning' text on HR tile

TASK00329771

CHG00055914

Portal

Enhancement Modify 'ACD (Avaya) Services' form

TASK00314712

CHG00055916

Request Management

Enhancement Modify 'Request Rec Center Building Maintenance' form

TASK00331981

CHG00055923

Request Management

Enhancement Remove rows in Dynamic Student Lookup table

N/A

CHG00055975

Health Check

Enhancement Create GET endpoint for Firewall API

TASK00316004

CHG00056012

Integration

Enhancement Modify 'non-vaccinated travel' email notification

N/A

CHG00056013

Health Check

Enhancement Create 'DOC Notification List Change - General Request' form

TASK00331304

CHG00056016

Request Management

Enhancement Create 'SoE IT Hardware Purchase - General Request' form

TASK00332213

CHG00056018

Request Management

Enhancement Modify 'Request Sponsorship for a SUNet ID' form

TASK00332191

CHG00056028

Request Management

Fix PTAE widget not validating end dates

INC01613721

CHG00055913

Request Management

Fix SUHP Accessories assigning items incorrectly

INC01617411

CHG00056014

Request Management

ServiceNow Production Changes for R:220310

ServiceNow R:220310 changes applied between 03-04-2022 and 03-10-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request a Nero GCP Project' form

TASK00326370

CHG00055526

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00326647

CHG00055659

Request Management

Enhancement Create notification for Rejected requests

TASK00315021

CHG00055766

Request Management

Enhancement Modify 'Request a Stanford Travel Training Session' form

TASK00326581

CHG00055767

Request Management

Enhancement Modify 'Get Assistance with the Travel Policy' form

TASK00326588

CHG00055769

Request Management

Enhancement Create 'Get Assistance with Unused Airline Tickets' form

TASK00326885

CHG00055770

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00327143

CHG00055772

Request Management

Enhancement Modify Student Services Contact Us page

TASK00329602

CHG00055773

Portal

Enhancement Modify 'Cardinal Print Deployment and Network Setup' form

TASK00329872

CHG00055774

Request Management

Fix Popup displays 'Leave site?' after guest user submits forms

INC01603535

CHG00055656

Portal

ServiceNow Production Changes for R:220303

ServiceNow R:220303 changes applied between 02-25-2022 and 03-03-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify LDAP URL for 'SHC AD LDAP' due to SHC IP Change

N/A

CHG00054967

Request Management

Enhancement Modify confirmation email for 'Harrassment Prevent Training Programs' form

TASK00325469

CHG00055377

Request Management

Enhancement Create 'Get Assistance with eReceipts' form

TASK00315025

CHG00055378

Request Management

Enhancement Create 'Request Stanford Office of Development Web Applications..' form

TASK00323175

CHG00055392

Request Management

Enhancement Modify 'Request Help with the IDEAL Learaning Journey' form

TASK00317607

CHG00055439

Request Management

Enhancement Create new user criteria for DAPER Staff and Students

TASK00319769

CHG00055440

Request Management

Enhancement Modify SoM Order Guide image and text

TASK00326476

CHG00055444

Request Management

Enhancement Modify 'Request Access to Oak Storage Service' form

TASK00327322

CHG00055489

Request Management

Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form

TASK00310432

CHG00055523

Request Management

Enhancement Modify Student Services Contact Us page

TASK00325466

CHG00055527

Portal

Enhancement Auto-close Open child Support Request tickets when parent ticket is Resolved or Closed

TASK00318603

CHG00055530

Request Management

Enhancement Modify Individual Project Status report page

TASK00310530

CHG00055534

PPM

Fix Error message 'Cannot change the planned end date of closed task' Project records

INC01595647

CHG00055380

PPM

Fix Resolved or Closed Incident created Major Incident Candidate when priority changed

INC01604697

CHG00055491

Major Incident

Fix Domain title wraps and displays underneath Chevron tile on Portal

INC01602371

CHG00055525

Portal

February 2022

ServiceNow Production Changes for R:220224

ServiceNow R:220224 changes applied between 02-18-2022 and 02-24-2022 included [0] New Features, [2] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify secure email business rule for Support Requests

TASK00318172

CHG00055106

Request Management

Enhancement Create Mulesoft endpoint for Approver API

SR01047804

CHG00055280

Integration

Fix Modifications done to 'GSB Media Services' form is missing

INC01603973

CHG00055275

Request Management

Patch ServiceNow MID servers and Mid-Tier (SC2) VMs Upgrade 

N/A

CHG00055170

Core

ServiceNow Production Changes for R:220217

ServiceNow R:220217 changes applied between 02-11-2022 and 02-17-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Enable Index Interview tab for all health status

TASK00314435

CHG00054891

Health Check

Enhancement Modify sub-prd environment service names

N/A

CHG00054958

Core

Enhancement Modify multiple Student Enrollment forms

TASK00315030

CHG00054995

Request Management

Enhancement Modify 'Get Assistance with Labor Schedules' form

TASK00312199

CHG00054996

Request Management

Enhancement Modify PTAE Validation Mulesoft API

SR01038925 

CHG00054998

Integration

Enhancement Create 'Request edits to Group, Department, or Place page' form

TASK00310874

CHG00055050

Request Management

Enhancement Modify 'Request Help with Technology' form

TASK00310979

CHG00055102

Request Management

Enhancement Modify 'Stanford University Hardware Program - General Request' form

TASK00314327

CHG00055104

Request Management

Enhancement Modify multiple Student Enrollment forms

TASK00314660

CHG00055110

Request Management

Enhancement Modify Student Compliance job for non-vaccinated

TASK00318708 

CHG00055116

Health Check

Fix State is incorrect when adding accessories to SUHP Order Guide

INC01599213

CHG00054977

Request Management

Fix 'Show All Services' checkbox on INC form does not filter results

INC01592438

CHG00055007

Incident Management

Patch ServiceNow Scheduled Maintenance

N/A

CHG00054630

Core

ServiceNow Production Changes for R:220210

ServiceNow R:220210 changes applied between 02-04-2022 and 02-10-2022 included [0] New Features, [9] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Hardware Requests & Returns' form

TASK00313004

CHG00054731

Request Management

Enhancement Modify email notification for Booster upload

TASK00314365

CHG00054732

Health Check

Enhancement Modify 'Request to integrate WorkGroup Manager group with Office 365' form

TASK00312820

CHG00054779

Request Management

Enhancement Modify Booster email notification

TASK00315517

CHG00054795

Health Check

Enhancement Modify SoM Order Guide image

TASK00311862

CHG00054882

Request Management

Enhancement Modify Travel email notification

TASK00311129

CHG00054883

Health Check

Enhancement Modify 'GSB Media Services' form

TASK00308422

CHG00054884

Request Management

Enhancement Modify 'Close Contact' email notification

TASK00311150

CHG00054889

Health Check

Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form

TASK00309728

CHG00054903

Request Management

Fix Incorrect message populates using Quiet Close without 'Assigned to'

INC01592530

CHG00054775

Incident Management

Fix Cannot add 'Workgroup owner' on 'Create Group/Department' form

TASK00309765 / INC01596694

CHG00054776

Request Management

Fix Contextual search for Knowledge is broken

INC01594658

CHG00054841

Incident Management / Request Management

ServiceNow Production Changes for R:220203

ServiceNow R:220203 changes applied between 01-28-2022 and 02-03-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request UIT Technical Facilities Support' form

TASK00235306

CHG00054556

Request Management

Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification

TASK00312288

CHG00054605

Request Management

Enhancement Modify Vaccination form to include Booster upload

N/A

CHG00054632

Health Check

Enhancement Modify 'GSB Media Services' form

TASK00308433

CHG00054665

Request Management

Enhancement Modify GSB Media Services API

TASK00308321

CHG00054670

Integration

Enhancement Create 'Request a 1098-T' form

TASK00312291

CHG00054686

Request Management

Enhancement Create 'Delete Sensitive Email from Stanford User Mailboxes' form

TASK00311182

CHG00054687

Request Management

Fix Cannot add attachment to Change/Cancel Paging form

INC01582661

CHG00054334

Request Management

January 2022

ServiceNow Production Changes for R:220127

ServiceNow R:220127 changes applied between 01-21-2022 and 01-27-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Vaccination scheduler

TASK00308721

CHG00054198

Health Check

Enhancement Modify auto-assignment rule for CRC Sharks

TASK00305823

CHG00054274

Incident Management

Enhancement Modify 'Report Barcode printer issues' form

TASK00302531

CHG00054283

Request Management

Enhancement Modify 'Get Assistance with Faculty Search and Applicant Tracking (FSAT)' form

TASK00302625

CHG00054286

Request Management

Enhancement Create 'Inquire about Plan-Specific Milestones Set-up and Management' form

TASK00297197

CHG00054290

Request Management

Enhancement Migrate Asset Management for SUHP

N/A

CHG00054294

Asset Management

Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form

TASK00304896

CHG00054381

Request Management

Enhancement Create workflow for 'Detected Student' to autoreview cases

N/A

CHG00054383

Health Check

Enhancement Modify 'Get Clark Center IT Support' form

TASK00309639

CHG00054387

Request Management

Enhancement Modify 'Request MCD Research' form

TASK00301972

CHG00054424

Request Management

Fix 'Contact Travel/Study' form not editable for non-auth users

INC01588555

CHG00054389

Request Management

ServiceNow Production Changes for R:220120

ServiceNow R:220120 changes applied between 01-14-2022 and 01-20-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement ORBIT Phase 1 Cutover

N/A

CHG00053911

Request Management

Enhancement Modify 'SU - Student Quarantine or Isolation' workflow

TASK00306388

CHG00054033

Health Check

Enhancement Modify 'Positive' email notification for Student and non-Student

N/A

CHG00054051

Health Check

Enhancement Modify 'Request Data Owner Approval' workflow

TASK00307024

CHG00054143

Request Management

Enhancement Modify 'Positive' email notification for non-Student

N/A

CHG00054161

Health Check

Fix Missing Expenditure Type on 'Create SUHP Order Guide for New Client' form

INC01581418

CHG00054156

Request Management

ServiceNow Production Changes for R:220113

ServiceNow R:220113 changes applied between 01-07-2022 and 01-13-2022 included [0] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Project Assigned' email notification

TASK00298896

CHG00053805

PPM

Enhancement Modify 'Request Cardinal Protect' form

TASK00297216

CHG00053846

Request Management

Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification

TASK00302594

CHG00053863

Request Management

Enhancement Create multiple client and email scripts for Health Check

TASK00303024

CHG00053870

Health Check

Enhancement Modify 'Request Data Science Resources Consultation' email notification

TASK00302539

CHG00053872

Request Management

Enhancement Modify 'Request a Cloud Virtual Machine' form

TASK00303695

CHG00053874

Request Management

Enhancement Create 'Request AEM Training Website Access (SoM)' form

TASK00302619

CHG00053975

Request Management

Enhancement Modify 'SU-SOMBuilding' data table and workflow

TASK00296168

CHG00053977

Request Management

Enhancement Modify 90 day baseline for positive changes

N/A

CHG00053982

Health Check

Enhancement Modify 'SU - Student Quarantine or Isolation' workflow

TASK00305313

CHG00053987

Health Check

Enhancement Modify GSB Calendar API

TASK00263030

CHG00053999

Integration

Enhancement Modify 'Request Building Access Card' form

TASK00304605

CHG00054000

Request Management

Fix PTAE widget does not accept split PTAs on Asset Record

INC01580639 / INC01580673 / INC01580687

CHG00053992

Request Management / Asset Management

Patch Paris Patch 10a and 10b

N/A

CHG00053035

Core

ServiceNow Production Changes for R:220106

ServiceNow R:220106 changes applied between 12-17-2021 and 01-06-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Activate 'Restore Deleted Records' plugin

SR01015698

CHG00053595

Core

Enhancement Create 'Student UID' filter for Q/I dashboard

TASK00301386

CHG00053644

Health Check / Reporting

Enhancement Modify 'Create Group/Department Website on Stanford Sites' email notification

TASK00298680

CHG00053661

Request Management

Enhancement Modify 'Notice of Positive Test' email notification for Students

TASK00301982

CHG00053667

Health Check

Enhancement Create 'Student UID' filter for Catalog Tasks on Q/I dashboard 

TASK00302224

CHG00053696

Health Check / Reporting

Enhancement Modify mouse over help text on Change Request 'Withdraw' button

TASK00299174

CHG00053725

Change Management

Enhancement Modify 'Create Group/Department Website on Stanford Sites' form

TASK00278744

CHG00053726

Request Management

Enhancement Include SHC tests for Employee Compliance

N/A

CHG00053727

Health Check

Enhancement Modify 'Technical Assistance with Cardinal Print' form

TASK00276595

CHG00053728

Request Management

Enhancement Modify 'ET Windows Cloud Server Build Request - ET Internal Request' form

TASK00302485

CHG00053731

Request Management

Enhancement Create 'Get Help with iBudgets' form

TASK00298959

CHG00053737

Request Management

Enhancement Create 'COVID-19 Isolation Student Information' form

TASK00302590

CHG00053744

Health Check / Request Management

Fix Secure RITM/TASK tickets delete attachments after it is closed

INC01564183

CHG00053653

Request Management

Fix AB685 email is not triggered when 'Buildings visited' info is manually entered

INC01574992

CHG00053657

Health Check

December 2021

ServiceNow Production Changes for R:211216

ServiceNow R:211216 changes applied between 12-10-2021 and 12-16-2021 included [1] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Features ORBIT Project Go-Live

N/A

CHG00052879

Core

Enhancement Enable Booster appointment and location walk up

N/A

CHG00053238

Health Check

Enhancement Migrate ORBIT Pager Service dashboard from DEV2 to PRD

TASK00297089

CHG00053289

Reporting

Enhancement Remove 'Description' field from OOB Request Rejected notification

TASK00297969

CHG00053345

Request Management

Enhancement Modify 'Inquire about Student Milestones' form

TASK00297200

CHG00053350

Request Management

Enhancement Modify 'Request Varsity Building Maintenance' form

TASK00297362

CHG00053354

Request Management

Enhancement Modify 'Create Group/Department Website..' form

TASK00296126

CHG00053360

Request Management

Enhancement Modify 'Request Event Admin Access to events.stanford.edu' form

TASK00297240

CHG00053369

Request Management

Enhancement Add Bharat Vaccine manufacturer

N/A

CHG00053473

Health Check

Fix 'Get Help' form displays blank page

INC01567749

CHG00053265

Portal / Incident Management

ServiceNow Production Changes for R:211209

ServiceNow R:211209 changes applied between 12-03-2021 and 12-09-2021 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Research Policy and Integrity & COI - General Requset' form

TASK00295242

CHG00053079

Request Management

Enhancement Modify 'Request Postdoc Data or a Report' form

TASK00294445

CHG00053111

Request Management

Enhancement Create 'Request Organizational Effectiveness Services and Support' form

TASK00284254

CHG00053175

Request Management

Enhancement Modify 'Request Instrument Training' form

TASK00295880

CHG00053186

Request Management

Enhancement Create 'Assistance with Migrating Data from University Box' form

TASK00294621

CHG00053187

Request Management

Enhancement Modify 'Cardinal Protect VDI' form

TASK00295694

CHG00053188

Request Management

Enhancement Create 'Request SoE IT Purchasing' form

TASK00284762

CHG00053189

Request Management

Enhancement Modify 'SU - DRA GSB DS Security' email notification

TASK00292174

CHG00053193

Request Management

Enhancement Create 'Authority Manager Request - Hospital STAR Access' form

TASK00293980

CHG00053199

Request Management

Enhancement Modify 'New AWS Service Request' form workflow

TASK00282509

CHG00053208

Request Management

Enhancement Modify HILA custom email notification

TASK00296802

CHG00053214

Request Management

Fix Excessive Notifications on Promoted Major Incident

INC01564543

CHG00053077

Major Incident

Fix Date variable field allows submission with text

INC01563234

CHG00053195

Request Management

ServiceNow Production Changes for R:211202

ServiceNow R:211202 changes applied between 11-19-2021 and 12-02-2021 included [0] New Features, [21] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Major Incident Problem' checkbox on Problem Record

TASK00287757

CHG00052704

Problem Management

Enhancement Disable custom notification and enable OOB notification

TASK00288683

CHG00052772

Request Management

Enhancement Modify 'Get EXRE/OOD/SAA Facilities Support' form

TASK00282941

CHG00052775

Request Management

Enhancement Modify 'Request Varsity Building Maitenance' form name

TASK00290793

CHG00052777

Request Management

Enhancement Modify custom HILA confirmation email notification

TASK00291158

CHG00052781

Request Management

Enhancement Modify custom GSB Media Services email notifications

TASK00217338

CHG00052792

Request Management

Enhancement Create 'Request DAPER Fleet Issues' form

TASK00287827

CHG00052803

Request Management

Enhancement Create 'Request for Endpoint Engineering and Development (EED)' form

TASK00286501

CHG00052845

Request Management

Enhancement Modify 'Request Ergonomics Services' form workflow

TASK00291377

CHG00052846

Request Management

Enhancement Create 'Report Barcode Printer Issues' form

TASK00287636

CHG00052870

Request Management

Enhancement Modify Points column on Story table

SR01012533

CHG00052871

AGILE

Enhancement Modify 'Request Data Owner Approval' form

TASK00291366

CHG00052886

Request Management

Enhancement Modify 'Request a Digital or Wet Signature' form

TASK00281757

CHG00052957

Request Management

Enhancement Modify 'Request Event Admin access to events.stanford.edu' form

TASK00288785

CHG00052959

Request Management

Enhancement Modify SoM Order Guide

TASK00293452

CHG00052961

Request Management

Enhancement Create 'Request Instrument Training' form workflow

TASK00293948

CHG00052968

Request Management

Enhancement Modify SoM Order Guide

TASK00292147

CHG00052973

Request Management

Enhancement Enable 'Hide to Cart' checkbox for catalog items

SR01016653

CHG00052974

Request Management

Enhancement Onboard Research Policy and Integrity to ServiceNow

TASK00292832

CHG00052981

Request Management

Enhancement Allow Manager Delegate role to modify Task Type field

TASK00242940

CHG00052982

Request / Incident Management

Enhancement Modify 'Request MCD Research' form

TASK00286872

CHG00052983

Request Management

Fix Duplicate capacity records for select user resources

INC01527894

CHG00052962

PPM

Patch Paris Patch 10 and 10a

N/A

CHG00052205

Core

November 2021

ServiceNow Production Changes for R:211118

ServiceNow R:211118 changes applied between 11-12-2021 and 11-18-2021 included [0] New Features, [13] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify Story and Defect form field layout

TASK00240363 / TASK00240367

CHG00051748

Agile Development

Enhancement Modify 'Request DAPER Building Maintenance' form

TASK00285111

CHG00052550

Request Management

Enhancement Create 'Request an Exception to Academic Policy' form

TASK00282429

CHG00052553

Request Management

Enhancement Create 'Request OnceHub (ScheduleOnce) License' form

TASK00288617

CHG00052589

Request Management

Enhancement Create 'Cardinal Protect VDI' form

TASK00276829

CHG00052590

Request Management

Enhancement Create 'Request Rec Center Building Maintenance' form

TASK00285948

CHG00052594

Request Management

Enhancement Modify 'Mobile Deposit Access' approval workflow

TASK00281193

CHG00052599

Request Management

Enhancement Modify 'SU - SOMBuildings' table

TASK00242595

CHG00052601

Request Management

Enhancement Modify service elements to use new 'Requested by' field

N/A

CHG00052635

Core

Enhancement Create 'Get Assistance with Travel/Study' form

TASK00282776

CHG00052664

Request Management

Enhancement Modify 'SU Outage' notification for Major Incidents

TASK00288077

CHG00052673

Major Incident

Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing..' form

TASK00290096

CHG00052677

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00289099

CHG00052680

Request Management

Fix Portal Org Chart displaying incorrect data

INC01551090

CHG00052660

Portal Management

Fix Attachments not viewable on Request tickets

INC01553179

CHG00052672

Request Management

ServiceNow Production Changes for R:211111

ServiceNow R:211111 changes applied between 11-05-2021 and 11-11-2021 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Request ServiceNow Support' notifications

TASK00284839

CHG00052319

Request Management

Enhancement Retire bulk AMDB Assets

TASK00284775

CHG00052320

Asset Management

Enhancement Restrict 'Cleared' flag for Red Badged students

TASK00282002

CHG00052351

Health Check

Enhancement Create 'Request Advanced Phone Tree' form

TASK00273195

CHG00052353

Request Management

Enhancement Create 'Request Data Owner Approval' form

TASK00152306

CHG00052369

Request Management

Enhancement Modify 'Request Virtual Desktop' form

TASK00284872

CHG00052370

Request Management

Enhancement Modify CRC OpsBot API param to include 'assignGroup'

TASK00276392

CHG00052371

Integration

Enhancement Add CMDB Staging Business Schema for Incorta

N/A

CHG00052381

Reporting

Enhancement Create 'Request an Exception to Academic Policy' form

TASK00282429

CHG00052425

Request Management

Enhancement Modify Ethics and Compliance form

TASK00280749

CHG00052466

Request Management

Enhancement Update Health Check Dashboard with vaccine information

N/A

CHG00052478

Health Check / Reporting

Fix CRC OpsBot API pulling all Assignment Group

INC01552184

CHG00052464

Integration

ServiceNow Production Changes for R:211104

ServiceNow R:211104 changes applied between 10-29-2021 and 11-04-2021 included [0] New Features, [11] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify bulk load asset attribute script for SUHP

TASK00282395

CHG00052047

Asset Management

Enhancement Create 'Need Help with your Gift or Stanford Account' form

TASK00220329

CHG00052127

Request Management

Enhancement Modify 'Request IT Infrastructure Services Billing' form

TASK00277864

CHG00052138

Request Management

Enhancement Modify 'Request Department Access to Stanford CASHNet..' form

TASK00283281

CHG00052143

Request Management

Enhancement Modify values on Order Guide

TASK00283419

CHG00052144

Request Management

Enhancement Modify 'Request for Matlab Network Institution License' form

TASK00280645

CHG00052218

Request Management

Enhancement Modify 'Alumni Donor & External Relations Systems' form

TASK00276962

CHG00052233

Request Management

Enhancement Add Category column to Affiliation table

TASK00283247

CHG00052234

Health Check

Enhancement Modify 'Stanford Mobile App' form

TASK00282511

CHG00052236

Request Management

Enhancement Create 'Request Stanford Alumni Association Web App..' form

TASK00283139

CHG00052237

Request Management

Enhancement Modify UIT CCT Inbound Action

TASK00283341

CHG00052239

Request Management

Fix 'Planned End Date' on Project record not pulled correctly from Demand

INC01544290

CHG00052242

PPM

Fix Data duplication when using multiple PTAE for SUHP

INC01542970

CHG00052252

Reporting

Fix PPM variable clearing on 'Request ServiceNow Support' form

INC01546101

CHG00052141

Request Management

October 2021

ServiceNow Production Changes for R:211028

ServiceNow R:211028 changes applied between 10-22-2021 and 10-28-2021 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Turn SP legacy flag off and update SAML configuration

N/A

CHG00051755

Core

Enhancement Modify email notification for Story and Defect tickets

TASK00279315

CHG00051833

Agile Development

Enhancement Create 'Get Assistance with Creating an Egencia Guest Profile' form

TASK00271479

CHG00051835

Request Management

Enhancement Onboard SoM BioBank to ServiceNow

TASK00238076

CHG00051872

Request Management

Enhancement Create 'Get Assistance with H&S Space Audit' form

TASK00276751

CHG00051875

Request Management

Enhancement Modify Task and Label schema on dashboard

N/A

CHG00051878

Reporting

Enhancement Modify Student Compliance by undergrad vs grad

TASK00278839

CHG00051969

Health Check

Enhancement Exclude non-vax notification for med / rel accommodation

TASK00280983

CHG00051970

Health Check

Enhancement Create two new Ergonomic Evaluation forms

TASK00239773

CHG00051978

Request Management

Enhancement Modify 'Stanford Management Company Transfer' workflow

TASK00281191

CHG00051981

Request Management

Enhancement Modify 'Hardware Request and Returns' form

TASK00282120

CHG00051986

Request Management

Enhancement Add timestamps field to Task schema on dashboard

N/A

CHG00052009

Reporting

Fix FSC Call integration auto-populating wrong user information

INC01530347

CHG00051856

Call Management

Fix New 'u_requested_by' column not showing up on dashboard

INC01537619

CHG00051870

Request / Incident Management

Fix Planned end date on Project changes to Demand end date

INC01538728

CHG00051985

PPM

ServiceNow Production Changes for R:211021

ServiceNow R:211021 changes applied between 10-15-2021 and 10-21-2021 included [0] New Features, [10] Enhancement(s), [5] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Medical and Religious accommodation forms

N/A

CHG00051580

Health Check

Enhancement Modify 'Receive and create Computer asset' task for SUHP

TASK00277835

CHG00051625

Request Management

Enhancement Create 'Get Assistance with GSB Slate' form

TASK00276103

CHG00051627

Request Management

Enhancement Modify 'AV Campus Project (UIT Only)' form workflow

TASK00277914

CHG00051651

Request Management

Enhancement Onboard DAPER Facilities to ServiceNow

TASK00238466

CHG00051712

Request Management

Enhancement Create default Stanford PPM Resource Holiday Schedule

TASK00257164

CHG00051714

PPM

Enhancement Modify 'SU - GSBMediaServices' workflow

TASK00239134

CHG00051738

Request Management

Enhancement Modify 'Request ServiceNow Support' form

TASK00257498

CHG00051740

Request Management

Enhancement Create permissions for Asset creation (SUHP Phase 2 Release)

N/A

CHG00051750

Asset Management

Enhancement Close RITMs with pending approval for two forms

TASK00276873

CHG00051754

Request Management

Fix Emails do not fire when 'Guest' INC is updated to SUNet user

INC01529942

CHG00051628

Incident Management

Fix Inactive users receiving non-vaccinated email notification

INC01534687

CHG00051660

Health Check

Fix Workflow not triggered on Oak Storage request form

INC01537264

CHG00051683

Request Management

Fix Business Rule causing duplicate Support Request task

SR00972017

CHG00051734

Request Management

Fix New Incident forms are able to use inactive Service Offerings

INC01532021

CHG00051752

Incident Management

Patch Paris Patch 10

N/A

CHG00050753

Core

ServiceNow Production Changes for R:211014

ServiceNow R:211014 changes applied between 10-08-2021 and 10-14-2021 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Update SoM Tech Bar banners

TASK00258073

CHG00051455

Request Management

Enhancement Create PPM Contractor schedule for next 2 years

TASK00257160

CHG00051458

PPM

Enhancement Modify 'Get Clark Center IT Support' form

TASK00269103

CHG00051464

Request Management

Enhancement Onboard Threat Assessment and Management (TAM) to ServiceNow

TASK00215547

CHG00051467

Request Management

Enhancement Modify 'Assist with Student Account Financial Holds' form

TASK00275565

CHG00051493

Request Management

Enhancement Create role to restrict view to TAM variables

TASK00276450

CHG00051509

Request Management

Enhancement Modify Health Check compliance job to update Status date

TASK00274933

CHG00051539

Health Check

Enhancement Onboard SoM SCi3 to ServiceNow

TASK00219237

CHG00051541

Request Management

Enhancement Create script to close all tickets assigned to David Gregory

TASK00273205

CHG00051542

Request Management

Enhancement Run data fix script for SUHP Asset attributes

TASK00267942

CHG00051551

Asset Management

Enhancement Modify Health Check dashboards

N/A

CHG00051564

Health Check

Fix Guest names displaying incorrect 

INC01531458

CHG00051462

Request Management

Fix SUHP workflow not setting asset attributes

INC01521677

CHG00051500

Request Management

Fix Facilities Contact Us page has a broken link

INC01534012

CHG00051548

Portal Management

Fix 'Planned End Date' on Project record not pulled correctly from Demand

INC01529773

CHG00051561

PPM

ServiceNow Production Changes for R:211007

ServiceNow R:211007 changes applied between 10-01-2021 and 10-07-2021 included [0] New Features, [11] Enhancement(s), [5] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Inbound Action for GSE Facilities

TASK00269881

CHG00051207

Request Management

Enhancement Modify 'Involuntary Leave of Absence (ILOA)' form

TASK00266309

CHG00051212

Request Management

Enhancement Modified ZZSK - HHMD department Business unit to SoM

TASK00271844

CHG00051228

Core

Enhancement Modify Health Check dashboards

N/A

CHG00051251

Health Check

Enhancement Modify Health Check record jobs

N/A

CHG00051319

Health Check

Enhancement Modify Major Incident email business rule

TASK00238432

CHG00051330

Incident Management

Enhancement Modify 'Request a *.stanford.edu domain web hosting platform' form

TASK00273047

CHG00051333

Request Management

Enhancement Modify PTA variable set (SUHP Phase 2 Release)

N/A

CHG00051340

Request Management

Enhancement Modify 'Request Access to Oak Storage Service' form

TASK00267111

CHG00051346

Request Management

Enhancement Create 'Request GSB DS information Security Support' form 

TASK00272319

CHG00051347

Request Management

Enhancement Modify 'University Privacy Office' form

TASK00273369

CHG00051348

Request Management

Fix Email not firing on 'Request ServiceNow Support' workflow

INC01527383

CHG00051208

Request Management

Fix Empyrean Integration firing double notifications

INC01450322

CHG00051214

Request Management

Fix Closed tickets appearing in 'My Tickets' queue

INC01520421

CHG00051218

Portal Management

Fix New Incident forms are able to use inactive Service Offerings

INC01525223

CHG00051225

Incident Management

Fix New Service Offerings are being created by oodWS

INC01525224

CHG00051227

CMDB Management

September 2021

ServiceNow Production Changes for R:210930

ServiceNow R:210930 changes applied between 09-24-2021 and 09-30-2021 included [1] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Create TASK to Story ticket integration

TASK00212396

CHG00050942

Agile Development

Enhancement Modify 'Request Data Science Resources Consultation' form

TASK00267103

CHG00050906

Request Management

Enhancement Add 'Dell 27"4k UHD Monitor' accessory to Order Guide

TASK00266440

CHG00050908

Request Management

Enhancement Modify 'Get Assistance with Corral (Intranet) Site' form

TASK00219185

CHG00050925

Request Management

Enhancement Enable 'Attachment viewer' option on ServiceNow SDLC module

TASK00257335

CHG00050926

Agile Development

Enhancement Modify 'Contact Alumni Online Customer Service' form

TASK00258300

CHG00050927

Request Management

Enhancement Modify 'ET Windows On Premise Server Build Request' form

TASK00267473

CHG00050930

Request Management

Enhancement Modify 'Vaccination status confirmed' automated email to students

TASK00263284

CHG00050938

Health Check

Enhancement Add 'Logitech MX Wireless Mouse' accessory to Order Guide

TASK00267366

CHG00050939

Request Management

Enhancement Modify 'ET Windows Cloud Server Build Request' form

TASK00267474

CHG00050941

Request Management

Enhancement Modify 'Reinstate Student Admitted Prior to 1985' form

TASK00267990

CHG00050943

Request Management

Enhancement Created 'Total tests' and 'Campus accessed' counts for Health Check

N/A

CHG00051027

Health Check

Enhancement Modify HR Health Check Dashboard

N/A

CHG00051053

Health Check

Fix PTA Approver table disappears when 'Previous' button used on Order Guide

INC01522215

CHG00050893

Request Management

Patch Paris Patch 9 Hot Fix 2b

N/A

CHG00049984

Core

ServiceNow Production Changes for R:210923

ServiceNow R:210923 changes applied between 08-27-2021 and 09-23-2021 included [1] New Features, [27] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
New Feature Migrate Stanford University Hardware Program (SUHP) to production

N/A

CHG00049407

Request Management

Enhancement Create 'Request Onboarding a new SoE Employee' form

TASK00233336

CHG00050120

Request Management

Enhancement Modify 'Get Help with Graduate Financial Support (GFS)' form

TASK00237665

CHG00050122

Request Management

Enhancement Create 'Stanford Microsoft Multiple Activtion Key (MAK) Request' form

TASK00244353

CHG00050140

Request Management

Enhancement Modify payload structure for 'GSB Media Services' form

TASK00216423

CHG00050146

Request Management

Enhancement Modify existing Health Check email notifications

TASK00250749

CHG00050159

Health Check

Enhancement Modify student compliance for vaccinated students

N/A

CHG00050355

Health Check

Enhancement Create 'SUHP Order Guide for New Client' form

TASK00261511

CHG00050394

Request Management

Enhancement Modify Vaccination Reminder email notification to employees

TASK00257485

CHG00050461

Health Check

Enhancement Modify Positive Test email notification to students

TASK00261044

CHG00050462

Health Check

Enhancement Onboard OGC Legal Services to ServiceNow

TASK00236511

CHG00050468

Request Management

Enhancement Modify Student Vaccination email notification subject line

TASK00263016

CHG00050475

Health Check

Enhancement Modify HR Non-Compliance dashboard

N/A

CHG00050552

Health Check

Enhancement Modify Employee Monitoring

N/A

CHG00050554

Health Check

Enhancement Modify 'University Privacy Office' form

TASK00258276

CHG00050591

Request Management

Enhancement Modify 'Get Clark Center IT Support' form

TASK00240662

CHG00050593

Request Management

Enhancement Modify 'Build a Meeting Room' form workflow

TASK00164516

CHG00050666

Request Management

Enhancement Modify 'Request Virtual Desktop' form

TASK00252281

CHG00050669

Request Management

Enhancement Create 'Multiple Family Member Cards Request' form

TASK00240047

CHG00050670

Request Management

Enhancement Modify custom email notification for HILA

TASK00259502

CHG00050723

Request Management

Enhancement Create 'Swap Payments' form

TASK00241567

CHG00050765

Request Management

Enhancement Create 'Hardware Requests & Returns' form

TASK00242730

CHG00050770

Request Management

Enhancement Modify 'Add or Modify Access to Alumni, Donor & External Relations Systems' form

TASK00253673

CHG00050774

Request Management

Enhancement Modify 'Get Assistance with card' form

TASK00242702

CHG00050787

Request Management

Enhancement Modify Travel Advisory email notification

N/A

CHG00050789

Health Check

Enhancement Create 'GSB DS Info Security' form and modify 'Pre-Screening DRA' form

TASK00204896

CHG00050793

Request Management

Enhancement Modify Asset, RITM PTAE, CMDB, Compliance schema

N/A

CHG00050799

Core

Enhancement Modify PTAE approver logic

TASK00242968

CHG00050812

Request Management

Fix Anonymous feature displaying user info on REQ ticket

INC01505476

CHG00050238

Request Management

Fix Ethics and Compliance form sending out survey email when resolved

INC01514073

CHG00050500

Request Management

Fix Assets not mapping properly in production

INC01516040

CHG00050555

Asset Management

Fix Request forms not sending out 'Request Received' email notifications

INC01518920

CHG00050647

Request Management

August 2021

ServiceNow Production Changes for R:210826

ServiceNow R:210826 changes applied between 08-20-2021 and 08-26-2021 included [0] New Features, [6] Enhancement(s), [2] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Student Services Knowledge Article parent/child relation

TASK00241208

CHG00049978

Knowledge Management

Enhancement Modify non-vaccinated email notification

TASK00251038

CHG00049981

Health Check

Enhancement Create Content Block for UIT FIRe dashboard

TASK00249910

CHG00049986

Request Management

Enhancement Modify 'ET Offboarding Process' form

TASK00248386

CHG00050060

Request Management

Enhancement Create customized email confirmation for Student Housing groups

TASK00249504

CHG00050068

Request Management

Enhancement Modify 'Request a Non-Employee Record in HRMS (Peoplesoft)' form

TASK00247154

CHG00050069

Request Management

Fix Last Submit and Date Approved not updating on CRX

INC01499363

CHG00049533

Health Check

Fix SoE Triage Routing not assigning correctly

INC01499439

CHG00050061

Incident Management

Patch Paris Patch 9 Hot Fix 2a

N/A

CHG00049161

Core

ServiceNow Production Changes for R:210819

ServiceNow R:210819 changes applied between 08-13-2021 and 08-19-2021 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Virtual Desktop Infrastructure - General Request' form

TASK00218113

CHG00049791

Request Management

Enhancement Modify 'Close' button to 'Close Complete' on TASK tickets

TASK00242320

CHG00049792

Request Management

Enhancement Create 'Request Personal Information Update' form

TASK00231255

CHG00049793

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00243033

CHG00049794

Request Management

Enhancement Modify 'CardinalPrintDeployment' workflow

TASK00243560

CHG00049795

Request Management

Enhancement Modify 'SU - Vendor Management' workflow

TASK00246912

CHG00049801

Request Management

Enhancement Update links and content for non-vaccinated employee email notification

N/A

CHG00049870

Health Check

Enhancement Modify CRC WS API

TASK00241759

CHG00049871

Integration

Enhancement Modify SoM Order Guide

TASK00248233

CHG00049874

Request Management

Enhancement Modify 'Ethics and Compliance Helpline' form

TASK00240861

CHG00049876

Request Management

Enhancement Onboarded LTS group to ServiceNow

TASK00214966

CHG00049880

Request Management

Fix Update links for non-vaccinated email notification

INC01497076

CHG00049771

Health Check

Fix Data Fix on table structure for vaccination upload

N/A

CHG00049804

Health Check

Fix Resource plan shows 'Confirmed' in Workbench but not in Project

INC01395600

CHG00049873

PPM

Fix RITM is closed but workflow is not closed

INC01483172

CHG00049878

Request Management

ServiceNow Production Changes for R:210812

ServiceNow R:210812 changes applied between 08-06-2021 and 08-12-2021 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Bug Bounty' workflow

TASK00215036

CHG00049625

Request Management

Enhancement Modify 'Request Stanford User Data' workflow

TASK00241484

CHG00049688

Request Management

Enhancement Enable 'Extend Resource Plan' button for resource managers

TASK00240671

CHG00049689

PPM

Enhancement Modify Student Opt-Out form

N/A

CHG00049692

Health Check / Request Management

Enhancement Modify non-vaccinated email notification

N/A

CHG00049693

Health Check

Enhancement Modify building access email notification for non-cleared persons

TASK00232617

CHG00049694

Health Check

Enhancement Modify 'Obtain Prescription Safety Glasses or Lab Coats' form

TASK00214956

CHG00049695

Request Management

Enhancement Modify 'Request Student Quarantine or Isolation' form

TASK00241197

CHG00049697

Health Check / Request Management

Enhancement Modify 'Inquire about Package & Mail Center Fee' form

TASK00242539

CHG00049710

Request Management

Fix Update vaccination question for vaccinated persons

INC01492987

CHG00049636

Health Check

Fix 'Get Assistance with an Egencia' form fields not passed to fulfiller view

INC01491321

CHG00049696

Request Management

ServiceNow Production Changes for R:210805

ServiceNow R:210805 changes applied between 07-30-2021 and 08-05-2021 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create Round Robin business rule

TASK00189041

CHG00049086

Incident / Request Management

Enhancement Modify HILA email notification

TASK00237293

CHG00049413

Request Management

Enhancement Create 'Request Vendor Management Help' form

TASK00211993

CHG00049435

Request Management

Enhancement Modify CRC API 'Requested by/for' params

TASK00227906

CHG00049441

Integration

Enhancement Modify SoM Tech Bar Lounge modules

TASK00236178

CHG00049467

Request Management

Enhancement Modify 'Financial Risk Management' form

TASK00237133

CHG00049525

Request Management

Enhancement Modify email notification for non-vaccinated travellers

N/A

CHG00049532

Health Check

Fix Cleared flag job has conflict with other scheduled jobs

INC01483461

CHG00049444

Health Check

Fix 'Google List - General Request' workflow erroring out

INC01485341

CHG00049523

Request Management

July 2021

ServiceNow Production Changes for R:210729

ServiceNow R:210729 changes applied between 07-23-2021 and 07-29-2021 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create 'Cardinal Key Exception Request' form

TASK00212012

CHG00049159

Request Management

Enhancement Modify H&S Order Guide

TASK00233202

CHG00049162

Request Management

Enhancement Modify UIT Order Guide

TASK00235216

CHG00049163

Request Management

Enhancement Run fix script to modify 'Actual Return Date' variable

TASK00210139

CHG00049164

Request Management

Enhancement Add 'Other' variable to 'GSB Media Services Request' form

TASK00217340

CHG00049184

Request Management

Enhancement Modify 'Request Student Quarantine or Isolation' form

TASK00235064

CHG00049185

Request Management

Enhancement Modify 'Request Building Access Card' form

TASK00234105

CHG00049186

Request Management

Enhancement Create Scripted REST API for Travel Policy

N/A

CHG00049278

Health Check

Enhancement Auto-tag TASKs from 'Get Access to UIT-Managed Data Center Space' form

TASK00234136

CHG00049293

Request Management

Fix Templates do not populate 'Assigned to' field correctly

INC01453234

CHG00049307

Request Management

Patch Apply ServiceNow June 2021 Security Patch

N/A

CHG00048296

Core

ServiceNow Production Changes for R:210722

ServiceNow R:210722 changes applied between 07-16-2021 and 07-22-2021 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add 'Preserve Data' to Moogsoft Properties

TASK00229511

CHG00048887

Integration

Enhancement Update 'Requested by' field to prevent showing as 'system'

SR00915038

CHG00048944

Request Management

Enhancement Update IT Services Contact Us page

TASK00227892

CHG00048958

Portal

Enhancement Modify 'Request Stanford User Data Access' form workflow

TASK00231287

CHG00049052

Request Management

Enhancement Add 'Dell Wired Optical Mouse' accessory to SoM Order Guide

TASK00230668

CHG00049057

Request Management

Enhancement Add 'USB-C Cable' accessory to SoM Order Guide

TASK00230316

CHG00049060

Request Management

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00225417

CHG00049064

Request Management

Enhancement Create 'Request Tech Support for SoM Rooms' form

TASK00208816

CHG00049074

Request Management

Enhancement Modify SoM Order Guide workflow to include SoM IRT SRWC Stockroom

TASK00215522

CHG00049080

Request Management

Enhancement Create three new SoM Tech Bar Lounge modules

TASK00215972

CHG00049081

Request Management

Fix PPM Resource Capacity does not reflect 2022 holiday schedule

INC01476854

CHG00048954

PPM

ServiceNow Production Changes for R:210715

ServiceNow R:210715 changes applied between 07-09-2021 and 07-15-2021 included [0] New Features, [4] Enhancement(s), [3] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify compliance cadence and vaccination processes

N/A

CHG00047465

Health Check

Enhancement Modify 'Get Onboarding or Offboarding Help' form

TASK00217283

CHG00048722

Request Management

Enhancement Create Inbound Action for OOD/SAA Online Giving

TASK00219543

CHG00048724

Request Management

Enhancement Modify 'Request for Matlab Network Institution License' form

TASK00227837

CHG00048725

Request Management

Fix Issue with cleared flag on update of 'Date approved'

N/A

CHG00048681

Health Check

Fix Workflow auto-closing RITM before all TASKs are closed

INC01462567

CHG00048743

Request Management

Fix NullPointer error when adding attachment in Order Guide

INC01474907

CHG00048744

Request Management

ServiceNow Production Changes for R:210708

ServiceNow R:210708 changes applied between 07-02-2021 and 07-08-2021 included [0] New Features, [10] Enhancement(s), [0] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify H&S Order Guide

TASK00220090

CHG00048523

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00218076

CHG00048524

Request Management

Enhancement Modify SoE Triage Routing rule

TASK00216121

CHG00048535

Request Management

Enhancement Modify 'Date approved' nightly job

N/A

CHG00048608

Health Check

Enhancement Modify 'Get Assistance with a New Hire, Change in Role, or Departure' form

TASK00209734

CHG00048609

Request Management

Enhancement Modify 'Request ERP Reserved Instance' form

TASK00217902

CHG00048611

Request Management

Enhancement Modify 'SU-CardinalPrintDeployment' workflow and notification

TASK00208150

CHG00048612

Request Management

Enhancement Modify 'Get Help with Stanford Groups' form

TASK00216504

CHG00048614

Request Management

Enhancement Create two Cardinal Voice forms

TASK00219778

CHG00048616

Request Management

Enhancement Added 'Create Support Request' feature for Live Chat

TASK00206651

CHG00048632

Request Management

Patch Upgrade ServiceNow Mid-Tier MongoDB and Tomcat

N/A

CHG00047839

Core

ServiceNow Production Changes for R:210701

ServiceNow R:210701 changes applied between 06-25-2021 and 07-01-2021 included [0] New Features, [7] Enhancement(s), [3] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Create workflow for 'Add a service offering into ServiceNow (IT groups)' form

TASK00205179

CHG00048301

Request Management

Enhancement Modify CRC Time API 'Assigned to' param

TASK00207441

CHG00048425

Integration

Enhancement Modify class choice 'Discretionary' to 'PPM Group' on pm_project table

TASK00202483

CHG00048426

PPM / Reporting

Enhancement Add new equipment to UIT Order Guide

TASK00218043

CHG00048427

Request Management

Enhancement Create 'Vaccination Card Upload' form

N/A

CHG00048428

Health Check

Enhancement Modify 'Obtain Key/Card Access to SoE Building or Office' form

TASK00218171

CHG00048430

Request Management

Enhancement Update resource capacity for 2022 holiday schedule

TASK00216198

CHG00048448

PPM

Fix When extending staff resource plan, confirmed/allocated hours are incorrect

INC01439703

CHG00048198

PPM

Fix Resource capacity incorrect for some users

INC01460177

CHG00048200

PPM

Fix Customized approval email no longer able to approve/reject

INC01466914

CHG00048438

Request Management

Patch Apply ServiceNow June 2021 Security Patch

N/A

CHG00047364

Core

June 2021

ServiceNow Production Changes for R:210624

ServiceNow R:210624 changes applied between 06-18-2021 and 06-24-2021 included [0] New Features, [6] Enhancement(s), [4] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Get Help with Stanford Sites Drupal Self-Service Website' form

TASK00210048

CHG00048104

Request Management

Enhancement Modify H&S Order Guide form

TASK00215642

CHG00048112

Request Management

Enhancement Modify Resource Aggregates UI Action

TASK00216139

CHG00048169

PPM

Enhancement Modify Health Check Compliance

N/A

CHG00048192

Health Check

Enhancement Add new equipment to SoM Order Guide

TASK00216379

CHG00048196

Request Management

Enhancement Modify 'Request Postdoc Data or a Report' form

TASK00210061

CHG00048207

Request Management

Fix User Criteria not on forms not working correctly

INC01459736

CHG00048102

Request Management

Fix CRC WS API populates with the wrong 'Requested by/for' fields

INC01462100

CHG00048193

Integration

Fix Approval notification email duplicating for 'Mobile Deposit Access' form

INC01463569

CHG00048214

Request Management

Fix Color API not pulling all page results

INC01465610

CHG00048223

Health Check

ServiceNow Production Changes for R:210617

ServiceNow R:210617 changes applied between 05-28-2021 and 06-17-2021 included [0] New Features, [19] Enhancement(s), [6] Fixes and [0] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Add Coronavac/Sinovac to Vaccine Manufacturer options

STRY00055222

CHG00047600

Health Check

Enhancement Modify System Scheduler module

N/A

CHG00047864

Core

Enhancement Update database and SUHP report to show serial number and asset tag

TASK00204355

CHG00047878

Reporting

Enhancement Modify 'Web Virtual Proxy Host Retirement Support' form

TASK00211488

CHG00047889

Request Management

Enhancement Modify 'Report a Web Accessibility Issue' form

TASK00212290

CHG00047890

Request Management

Enhancement Modify 'Stanford Office of Digital Accessibility - General Request' form

TASK00212744

CHG00047892

Request Management

Enhancement Modify 'Inquire about status of Degree/Enrollment Certification Request' form

TASK00214220

CHG00047894

Request Management

Enhancement Modify H&S and UIT Order Guide PTA

TASK00211851 / TASK00211853

CHG00047960

Request Management

Enhancement Modify 'Demand owner' field on PPM form

TASK00203843

CHG00047961

PPM

Enhancement Modify Health Check vaccination responses

STRY00056725

CHG00047962

Health Check

Enhancement Modify 'GSB Media Services Request' form

TASK00212037

CHG00047963

Request Management

Enhancement Add new equipment to UIT Order Guide

TASK00211713 / TASK00212006

CHG00047966

Request Management

Enhancement Modify 'Request LBRE Purchasing Services' form

TASK00209326

CHG00047973

Request Management

Enhancement Modify 'Change Diploma Method' form

TASK00210254

CHG00047974

Request Management

Enhancement Create 'Diploma Cover Request' form

TASK00214221

CHG00047983

Request Management

Enhancement Modify 'Emergency Request to Withdraw an Application to Graduate' form

TASK00214215

CHG00048003

Request Management

Enhancement Modify 'Assist with Coterm Billing issue' form

TASK00212033

CHG00048004

Request Management

Enhancement Create 'New Vanity URL Subdomain Request' form

TASK00207752

CHG00048005

Request Management

Enhancement Modify 'Create Personal Website on Stanford Sites' form

TASK00209784

CHG00048006

Request Management

Fix Approval notification does not relay approval to ticket

INC01445682

CHG00047410

Request Management

Fix Replies to CAB Meeting invite fails

INC01453729

CHG00047822

Change Management

Fix UIT Order Guide hardware models missing cost

INC01451755

CHG00047882

Request Management

Fix Calendar icon displays in wrong location on UIT Order Guide

INC01451754

CHG00047965

Request Management

Fix Duplicate INC entries on Outage Related list

INC01456679

CHG00047970

Incident Management

Fix UIT Order Guide view changes when web browser is narrowed

INC01451651 / INC01451665

CHG00048007

Request Management

May 2021

ServiceNow Production Changes for R:210527

ServiceNow R:210527 changes applied between 05-21-2021 and 05-27-2021 included [0] New Features, [16] Enhancement(s), [5] Fixes and [1] Patches.

Type Short Description Change Request # SNOW Applications
Enhancement Modify 'Time worked' field for Clark Center IT Service Desk

TASK00200538

CHG00047242

Request Management

Enhancement Modify UIT Computer Refresh Order Guide

TASK00206769 / TASK00208246

CHG00047379

Request Management

Enhancement Modify SLA Timer on FSC tickets

TASK00152566

CHG00047380

Request Management

Enhancement Modify report label truncation length

TASK00201257

CHG00047381

Reporting

Enhancement Modify 'Get Assistance with Expense Reimbursements' form

TASK00208798

CHG00047382

Request Management

Enhancement Modify 'Get Word Press Support' form

TASK00203798