January 2025
ServiceNow Production Changes for R:250130
ServiceNow R:250130 changes applied between 01-24-2025 and 01-30-2025 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a New Bio-X Poster Printer Account' form
CHG00086782 Request Management Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' forms
CHG00086806 Request Management Enhancement Modify 'Get Clark Center IT Support' form
CHG00086808 Request Management Enhancement Modify 'Ask a SoE Facilities Question' form
CHG00086811 Request Management Enhancement Modify 'Visiting Student Researcher Application' form
CHG00086815 Request Management Enhancement Modify 'Request with Administrative Support for FMS' form
CHG00086850 Request Management Enhancement Create 'Get Assistance with the Mobile Requisition Approval App' form
CHG00086851 Request Management Enhancement Modify 'Initiate Certification Letter for H1B' form
CHG00086852 Request Management Enhancement Modify 'De-Stanfordize Computer (SoM)' form
CHG00086870 Request Management Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form
CHG00086917 Request Management Enhancement Add Item to task_variables table for guest submission (for SR)
CHG00086790 Request Management ServiceNow Production Changes for R:250123
ServiceNow R:250123 changes applied between 01-17-2025 and 01-23-2025 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify email notification to differentiate a Service Alert vs Service Advisory
CHG00086619 Major Incident Enhancement Create 'Request a New Bio-X Poster Printer Account' form
CHG00086631 Request Management Enhancement Modify 'Request Stanford User Data Access' form
CHG00086648 Request Management Enhancement Modify 'Request General Network Services' form
CHG00086678 Request Management Enhancement Modify 'Request Sponsorship for a SUNet ID: Stanford Children's Health' form
CHG00086679 Request Management Enhancement Modify 'Add Research Computing Service' form
CHG00086731 Request Management Enhancement Modify 'Add Voice or Telephone Service' form
CHG00086732 Request Management Enhancement Request a datafix to mimic cancellation workflow and clear out attributes for ORBIT "In-Stock" Voice Assets
CHG00086733 Request Management Enhancement Modify 'Request Non-Degree Admissions Support' form
CHG00086737 Request Management Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms
CHG00086741 Request Management ServiceNow Production Changes for R:250116
ServiceNow R:250116 changes applied between 01-09-25 and 01-16-25 included [0] New Features, [14] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form
CHG00086521 Request Management Enhancement Modify 'Get Assistance with Financial Transactions' form
CHG00086519 Request Management Enhancement Modify 'Add or Modify Access to Storyblok' form
CHG00086468 Request Management Enhancement Modify 'Get Help Fixing a Web Accessibility Issue for External Relations / SAA sites' form
CHG00086467 Request Management Enhancement Modify 'Request to Remove Cardinal Print Device' form
CHG00086466 Request Management Enhancement Modify 'Request to Relocate Cardinal Print Device' form
CHG00086465 Request Management Enhancement Modify 'Request Cardinal Print Paper Toner and/or Staples' form
CHG00086464 Request Management Enhancement Create a flag at asset/model and catalog level to identify all ORBIT forms
CHG00086463 ORBIT Enhancement Reflect current rate on internal change/cancel forms and existing assets when pricing changes
CHG00086462 Request Management Enhancement Modify 'Request General Network Services' form
CHG00086460 Request Management Enhancement Modify 'Report SoE Building Maintenance Issue' form
CHG00086459 Request Management Enhancement Modify Support Request from Interaction chat behavior
CHG00086453 Service Operations Workspace Enhancement Modify 'Elm Cold Storage Service' form
CHG00086430 Request Management Enhancement Modify 'Request SCRA (Stanford Campus Recreation Association) Card' form
CHG00086413 Request Management ServiceNow Production Changes for R:250109
ServiceNow R:250109 changes applied between 12-20-2024 and 01-09-2025 included [0] New Features, [4] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create new consumables for Business Agreement ORBIT forms
CHG00086035 Request Management Enhancement Automatically grant 'Request Admin' role based on SU Authority table
CHG00086175 Request Management Enhancement Modify 'Request Technical Assistance with Cardinal Print' form
CHG00086279 Request Management Enhancement Modify 'Get Assistance with Marketing Automation' form
CHG00086326 Request Management
December 2024
ServiceNow Production Changes for R:241219
ServiceNow R:241219 changes applied between 12-13-2024 and 12-19-2024 included [0] New Features, [13] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Sponsorship for a SUNet ID: Stanford Children's Hospital' form
CHG00085867 Request Management Enhancement Modify HILA email notifications
CHG00085932 Request Management Enhancement Data fix for SR tickets submitted by Guest with Empty Item task variables
CHG00085963 Request Management Enhancement Add 'Expenditure Type Description' in fulfiller view for all ORBIT forms
CHG00085976 Request Management Enhancement Create 'Elm Cold Storate Service' form
CHG00086020 Request Management Enhancement Create 'Request ServiceNow Support' form
CHG00086022 Request Management Enhancement Add CRC consumables to CRC ORBIT forms
CHG00086034 Request Management Enhancement Modify Outage Reminder for Major Incidents
CHG00086075 Major Incident Enhancement Create 'Request Bank Account Change' form
CHG00086101 Request Management Enhancement Create 'Request Zoom Services' form
CHG00086102 Request Management Enhancement Modify 'Report a MBA/MSx Admission Login Issue' form
CHG00086103 Request Management Enhancement Modify 'Request Classroom and ILC AV/IT Assistance' form
CHG00086104 Request Management Enhancement Modify 'Get MCD Operations & Facilities Support' form
CHG00086108 Request Management Fix Incorrect customer profile populating on Adjust Voice Services form
CHG00085974 Request Management Fix Related Task table on Interaction record pulling from wrong source
CHG00085987 Call Management ServiceNow Production Changes for R:241212
ServiceNow R:241212 changes applied between 12-05-24 and 12-12-24 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Voice or Telephone Service' and 'Change or Cancel Voice or Telephone Service' forms
CHG00085869 Request Management Enhancement Modify 'Request Remote Mobile Deposit or Desktop Deposit Access' form
CHG00085866 Request Management Enhancement Add "Network Engineering" workgroup to the Enterprise Technology Department relationship
CHG00085782 CMDB Enhancement Modify 'Request UIT Asset Lifecycle Management Support' form
CHG00085774 Request Management Enhancement Modify 'Request EH&S SafeSU Support' form
CHG00085773 Request Management Enhancement Remove SoM Order Guide banner
CHG00085742 Request Management Fix Item field is empty for Guest submitted tickets
CHG00085872 Reporting ServiceNow Production Changes for R:241205
ServiceNow R:241205 changes applied between 11-29-2024 and 12-05-2024 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Assistance with Stanford Family Weekend' form
CHG00085536 Request Management Enhancement Modify 'GSB Media Services Request' form
CHG00085608 Request Management Enhancement Add CAB supported field to email notifications
CHG00085616 Change Management Enhancement Modify 'Change or Cancel Computing Services' form
CHG00085646 Request Management Enhancement Modify 'Get Assistance with External Relations, Stanford..' form
CHG00085647 Request Management Enhancement Modify 'Request software evaluation and/or non-standard software' form
CHG00085648 Request Management
November 2024
ServiceNow Production Changes for R:241121
ServiceNow R:241121 changes applied between 11-14-24 and 11-21-24 included [0] New Features, [8] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form
CHG00085342 Request Management Enhancement Modify 'Stanford Universityy Compliance Helpine' form
CHG00085242 Request Management Enhancement Modify 'Request Support from the Tech Desk' form
CHG00085241 Request Management Enhancement Modify 'Inquire about Collection Agencies & Final Demand Letters' form
CHG00085240 Request Management Enhancement Modify 'Request Room Support Service' form
CHG00085232 Request Management Enhancement Update Outstanding Problem Task email notifications
CHG00085212 Reporting Enhancement Update Demand category for a demand record
CHG00085194 PPM Enhancement Show text highlighting ffor Chromium
CHG00085160 Request Management ServiceNow Production Changes for R:241114
ServiceNow R:241114 changes applied between 11-08-2024 and 11-14-2024 included [0] New Features, [15] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request UIT DPA General Support' form
CHG00084905 Request Management Enhancement Create 'UIT Problem PTASKS' dashboard
CHG00084919 Reporting Enhancement Modify the email notifications for new OCRO projects
CHG00084975 PPM Enhancement Enable auditing fields on asset table (Capturing Field Change in Activities)
CHG00085001 SUHP Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreement' forms
CHG00085005 Request Management Enhancement Add 'Activities' tab and audit 'Comments' field on PO tickets
CHG00085006 SUHP Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form
CHG00085019 Request Management Enhancement Modify 'Request Instrument Training' form
CHG00085022 Request Management Enhancement Modify 'Harassment Prevention Training Programs (SHARE Edu)' form
CHG00085023 Request Management Enhancement Make deactivated groups visible to normal ITIL role
CHG00085049 Request Management Enhancement Modify 'Get Assistance with WalkMe' form
CHG00085050 Request Management Enhancement Modify 'Get GSB Facilities & Hospitality Support' form
CHG00085051 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00085125 Request Management Enhancement Modify 'Request SoE CEE Shop Support' form
CHG00085126 Request Management Enhancement Modify 'Request SLAC Print Support and/or Toner' form
CHG00085127 Request Management ServiceNow Production Changes for R:241107
ServiceNow R:241107 changes applied between 11-01-24 and 11-07-24 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty Program' form
CHG00084813 Request Management Enhancement Create 'Reserve Clark Center Room' form
CHG00084814 Request Management Enhancement Modify 'Request Technical Assistance with Cardinal Print' form
CHG00084815 Request Management Enhancement Modify 'Request SRWC Event Resources' form
CHG00084816 Request Management Enhancement Disable all On-call schedule email notifications
CHG00084858 Call Management Enhancement Modify 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms
CHG00084862 Request Management Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms
CHG00084863 Request Management Enhancement Modify Project Status Homepage
CHG00084898 PPM Enhancement Modify 'Add Paging Service' form
CHG00084900 Request Management
October 2024
ServiceNow Production Changes for R:241031
ServiceNow R:241031 changes applied between 10-24-24 and 10-31-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Card Service' form
CHG00084679 Request Management Enhancement Modify 'Change or Cancel Smartsheet Service' form
CHG00084677 Request Management Enhancement Redirect financial services forms
CHG00084675 Request Management Enhancement Modify 'Soe CEE Shop - General Request' form
CHG00084674 Request Management Enhancement Create 'Get Help & Provide Feedback on ExRe SAA AI' form
CHG00084673 Request Management Enhancement Update Information Technology Contact Us page
CHG00084592 Service portal Enhancement Modify 'Request Data Owner Approval'
CHG00084590 Request Management Enhancement Modify 'Get Assistance with Supplier/Payee' form
CHG00084589 Request Management Enhancement Modify 'Set up a New Freezer Sensor or Request Access to SmartSense' form
CHG00084588 Request Management Enhancement Modify 'Get Assistance with Buying and Paying' form
CHG00084587 Request Management Enhancement Update SoM Walk up locations
N/A
CHG00084446 Request Management Fix Fix ITI SLA P3 - P4 schedule
CHG00084638 Service Level Agreement ServiceNow Production Changes for R:241024
ServiceNow R:241024 changes applied between 10-18-2024 and 10-24-2024 included [0] New Features, [11] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Enable the 'Save Bundle' feature on the ServiceNow portal
N/A
CHG00083754 Portal Patch ServiceNow Vancouver Patch
N/A
CHG00083897 ServiceNow Enhancement Modify 'Adjust Voice Services' form
CHG00084368 Request Management Enhancement Modify 'Request Support from The Tech Desk' form
CHG00084375 Request Management Enhancement Modify 'Add or Modify Access to Storyblok' form
CHG00084376 Request Management Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project submission' form
CHG00084378 SUHP Enhancement Modify 'Giving to Stanford IA' email inbound action
CHG00084444 Incident Management Enhancement Create 'Submit an Inquiry to the SAS User Experience & Design Strategy team' form
CHG00084468 Request Management Enhancement Create 'Request Projects/Operations Hand-Off' form
CHG00084477 Request Management Enhancement Create 'Request Enhancement of the Course Research / Course Registration System' form
CHG00084478 Request Management Enhancement Modify ORBIT API URLs
CHG00084484 ORBIT Enhancement Modify 'Request LKSC - ILC Assistance' form
CHG00084377 Request Management Fix Change Request entry, switching from Type Normal to Expedited is impacted
CHG00084327 Request Management Fix Incidents can bypass 'Resolved' state and going straight to 'Closed'
CHG00084373 Incident Management Fix Script Error under opened for field when creating new Interaction in SNOW
CHG00084387 Request Management ServiceNow Production Changes for R:241017
ServiceNow R:241017 changes applied between 10-11-2024 and 10-17-2024 included [0] New Features, [19] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify RITM/TASK and SR tickets to display VIP users
CHG00083861 Request Management Enhancement Modify 'Request for Classroom Support' form
CHG00084041 Request Management Enhancement Modify 'Inquire about Medical Billing Statement' form
CHG00084074 Request Management Enhancement Modify 'Submit SGG Project' form
CHG00084109 Request Management Enhancement Modify 'Get Assistance with a Rental Car Direct Billing Account' form
CHG00084127 Request Management Enhancement Modify SUHP computer workflow
CHG00084144 SUHP Enhancement Modify INC routing for VPUE, LBRE, EH&S
CHG00084145 Incident Management Enhancement Create 'Get Assistance with Financial Close (Month-End Close and Year-End Close)' form
CHG00084146 Request Management Enhancement Modify 'Get GSB Facilities & Hospitality Support' form
CHG00084147 Request Management Enhancement Modify 'Get Help with My Academic Path (MAP)' form
CHG00084148 Request Management Enhancement Modify 'Report Out Month 1, 2, and 3' reports on OCRO Project Dashboards
CHG00084192 Request Management Enhancement Modify 'Reported by' field for users past tickets
CHG00084207 Request Management Enhancement Create email inbound action for Clark Center Room Reservations
CHG00084216 Request Management Enhancement Modify ClarkPoster email inbound action
CHG00084218 Request Management Enhancement Modify 'SoM Computer Request' form
CHG00084235 Request Management Enhancement Create 'Set up a new freezer sensor or request access to SmartSense' form
CHG00084245 Request Management Enhancement Modify 'Claim Missing, Unidentified Funds or Branch Deposits' form
CHG00084249 Request Management Enhancement Modify 'Get Help with CPB' form
CHG00084250 Request Management Enhancement Modify 'Confirm Insurance Information Uploaded' form
CHG00084251 Request Management ServiceNow Production Changes for R:241010
ServiceNow R:241010 changes applied between 10-04-2024 and 10-10-2024 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Upcoming CT Changes This Week' report
CHG00083846 Reporting Enhancement Create Data Fix script to close open TASKs on closed REQs
CHG00083867 Request Management Enhancement Modify 'Add or Modify Access to Storyblok' form
CHG00083900 Request Management Enhancement Modify 'Get help with Stanford Alumni Groups' form
CHG00083901 Request Management Enhancement Modify 'De-Stanfordize Computer (SoM)' form
CHG00083902 Request Management Enhancement Modify 'Inquire about Vaden Finance and Medical Billing' form
CHG00083903 Request Management Enhancement Modify 'Get Assistance with Financial Transactions' form
CHG00083954 Request Management Enhancement Modify 'Request Instrument Training' form
CHG00083969 Request Management Enhancement Modify 'Get Assistance with Facility Issues or Requests' form
CHG00083997 Request Management Enhancement Modify 'Request with Administrative Support for FMS' form
CHG00083998 Request Management Fix SUHP workflow is not assigning tickets to the correct assignment group
CHG00083914 SUHP ServiceNow Production Changes for R:241003
ServiceNow R:241003 changes applied between 09-27-2024 and 10-03-2024 included [0] New Features, [12] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Create website on Stanford Sites' email notifications
CHG00083608 Request Management Enhancement Modify 'De-Standordize computer (SoM)' form
CHG00083689 Request Management Enhancement Modify 'Involuntary Leave of Absense (ILOA)' form
CHG00083690 Request Management Enhancement Modify 'Oak Storage Service' rates
CHG00083749 Request Management Enhancement Modify 'Request LBRE Finance P2P Services' form
CHG00083751 Request Management Enhancement Modify 'University Privacy Office' form
CHG00083785 Request Management Enhancement Create 'Upload Private Insurance' form
CHG00083786 Request Management Enhancement Modify 'Request a Lenel Account' form
CHG00083787 Request Management Enhancement Modify 'Add, Modify, or Retire a Service in ServiceNow' form
CHG00083788 Request Management Enhancement Modify 'Add Paging Service' rates
CHG00083789 Request Management Enhancement Modify 'Add VDI Service' rates
CHG00083790 Request Management Enhancement Remove duplicate consumable models
CHG00083796 Asset Management
September 2024
ServiceNow Production Changes for R:240926
ServiceNow R:240926 changes applied between 08-30-2024 and 09-26-2024 included [0] New Features, [32] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add labels to the GCP and Nero form
N/A
CHG00082994 Request Management Enhancement Modify SSC Live Chat existing notification to not be sent during off-hours
CHG00083043 Request Management Enhancement Modify existing inbound action to apply date to created SR
CHG00083046 Request Management Enhancement Add new inbound action to create Incidents for Clark poster
CHG00083130 Request Management Enhancement Migrate Google Workspace Optimization (GWO) to PRD
N/A
CHG00083143 GWO Enhancement Create 'Inquire about Vaden Finance and Medical Billing' form
CHG00083302 Request Management Enhancement Modify 'Add, Modify, or Delete User Access to Merchant Account' form
CHG00083358 Request Management Enhancement Modify 'Request Cardinal Flex Workspace Reservations' form
CHG00083359 Request Management Enhancement Modify 'Add Business Agreements Service' form
CHG00083399 Request Management Enhancement Close all open SNOW tickets based on a report without notifying
CHG00083406 Request Management Enhancement Modify 'Request LBRE Finance P2P Services' form
CHG00083417 Request Management Enhancement Create 'Request a Video Account' form
CHG00083418 Request Management Enhancement Remove time tracking message pop up after resolving incidents
CHG00083426 Incident Management Enhancement Modify 'Consult with AV Technology (SoM)' form
CHG00083447 Request Management Enhancement Create 'Request Department Billing' form
CHG00083448 Request Management Enhancement Create 'Request Howard Hughes Medical Institution (HHMI) Courtesy Card' form
CHG00083450 Request Management Enhancement Modify 'Request Graduate Student/Staff Support' form
CHG00083452 Request Management Enhancement Create 'Get Assistance with My Retiree Benefits' form
CHG00083453 Request Management Enhancement Modify 'Request alumni email address alias' form
CHG00083454 Request Management Enhancement Modify 'Get Assistance with Daily Gift Mail' form
CHG00083455 Request Management Enhancement Modify 'Request a New Resource Calendar' form
CHG00083456 Request Management Enhancement Modify 'Request to Update Ways Designation' form
CHG00083457 Request Management Enhancement Modify 'Request Interdepartmental Mail (ID Mail) and Mail Codes Assistance' form
CHG00083459 Request Management Enhancement Update ServiceNow tickets submitted by Stephen Han from old SUNet 'sshan' to new SUNet 'shan8'
CHG00083461 Reporting Enhancement Update fulfillment group on all product models to 'UIT SUHP'
CHG00083462 SUHP Enhancement Modify 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms
CHG00083526 Request Management Enhancement Modify 'Add Point-to-point Circuits Service' form
CHG00083558 Request Management Enhancement Modify 'Add Fiber Circuits Service' form
CHG00083563 Request Management Enhancement Modify 'Get Help with CPB' form
CHG00083564 Request Management Enhancement Create 'Request ExRe SAA Pay System Support' form
CHG00083565 Request Management Enhancement Modify 'Request to Update Ways Designation' form
CHG00083566 Request Management Enhancement Modify 'Add Business Agreements Service' form
CHG00083568 Request Management Fix SSC chat bubble still sending chats when not displaying on screen
CHG00083040 Incident Management Fix Service Portal does not show an error message when viewing a form that is not available to the user
CHG00083398 Portal Fix Blank space issue noted in between Category blocks on Service Portal forms
CHG00083458 Portal Patch Apply security updates for Knowledge Bases
CHG00082839 Platform / Knowledge Management
August 2024
ServiceNow Production Changes for R:240829
ServiceNow R:240829 changes applied between 08-23-2024 and 08-29-2024 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'How can we help you?' incident form
CHG00082623 Request Management Enhancement Modify workflow for 'Add CrashPlan Service' and 'Change or Cancel CrashPlan Service' forms
CHG00082625 Request Management Enhancement Modify 'Add Card Service' and 'Change or Cancel Card Service' forms
CHG00082626 Request Management Enhancement Modify ORBIT forms to send rejection email when the approval is rejected
CHG00082680 Request Management Enhancement Create 'Assist with MEP Clerkships' form
CHG00082684 Request Management Enhancement Modify 'Get Assistance with Daily Gift Mail' form
CHG00082685 Request Management Enhancement Modify 'Assist with Admitted Graduate Student Documentation' form
CHG00082686 Request Management Enhancement Reactivate and rename 'Contingency Support Request' to 'Request Contingency Support' form
CHG00082687 Request Management Fix Two confirmation emails being sent out for Guest submitted incidents
CHG00082660 Incident Management ServiceNow Production Changes for R:240822
ServiceNow R:240822 changes applied between 08-16-24 and 08-22-24 included [0] New Features, [8] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Purchase a Parking Permit' form
CHG00082548 Request Management Enhancement Modify 'Request Outbound Dialing' form
CHG00082547 Request Management Enhancement Modify Notify impacted business unit behavior on Outage form
CHG00082523 Major Incident Management Enhancement Prevent duplicate Support Request creation for Cert Alerts
CHG00082485 Request Management Enhancement Modify 'SOM Computer Request' form
CHG00082453 Request Management Enhancement Create 'Request Assistance with Stanford AI Playground' form
CHG00082447 Request Management Enhancement Modify 'Request Graduate Admissions Support' form
CHG00082446 Request Management Enhancement Create 'Request Cardinal Cloud GitHub' form
CHG00082429 Request Management ServiceNow Production Changes for R:240815
ServiceNow R:240815 changes applied between 08-09-2024 and 08-15-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update OOD SOW: Modify 'VIP Active Support Requests' report
CHG00082211 Service Operations Workspace Enhancement Modify 'Request Non-Degree Admissions Support' form
CHG00082233 Request Management Enhancement Modify 'Request SLAC Print Support and/or Toner' form
CHG00082252 Request Management Enhancement Modify 'Get Help with Graduate Financial Support (GFS)' form
CHG00082253 Request Management Enhancement Modify 'IT Contact Us' page for SOM
CHG00082307 Portal Enhancement Modify 'Add Card Service' and 'Change or Cancel Card Service' forms
CHG00082328 Request Management Enhancement Modify 'UIT CRC Research Lab Support' form
CHG00082329 Request Management Enhancement Close SUHP tickets open when all TASKs are complete
CHG00082243 Request Management Enhancement Remove duplicate consumable models
CHG00082327 Asset Management Fix Nero project name not auto-generating on tickets submitted for 'Request a Nero Google Cloud Platform (GCP) Project' form
CHG00082240 Request Management ServiceNow Production Changes for R:240808
ServiceNow R:240808 changes applied between 08-02-2024 and 08-08-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update OOD SOW: Modify 'My Assigned Tickets' report
CHG00082033 Service Operations Workspace Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms
CHG00082038 Request Management Enhancement Modify 'Inquire about Transfer Credit' form
CHG00082040 Request Management Enhancement Create 'Request Transfer Credit for Coursework Pre-Approved in the Database' form
CHG00082041 Request Management Enhancement Modify 'Request Housing and Dispatching Services' form
CHG00082042 Request Management Enhancement Update OOD SOW: Modify 'VIP Active Support Requests' report
CHG00082059 Service Operations Workspace Enhancement Update OOD SOW: Modify 'Interactions Today' report
CHG00082060 Service Operations Workspace Enhancement Update OOD SOW: Add 'T1 - OPEN TICKETS BY AGE PER PERSON' report
CHG00082068 Service Operations Workspace Enhancement Increase maximum entries for activity log to 300
CHG00082069 Request Management Fix Error when accessing KB articles from the portal search results
CHG00082067 Portal ServiceNow Production Changes for R:240801
ServiceNow R:240801 changes applied between 07-26-24 and 08-01-24 included [0] New Features, [6] Enhancement(s), [0] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Patch ServiceNow Patching July 2024
N/A
CHG00080810 Platform Enhancement Modify 'Request Housing and Dispatching Services' form
CHG00081610 Request Management Enhancement Delete Copper Pair duplicate model
CHG00081749 Request Management Enhancement Modify 'Ask for SoE Dean's Office General Admin Support' form
CHG00081750 Request Management Enhancement Modify 'Request Assistance with My Academic Path' form
CHG00081751 Request Management Enhancement Modify Email for Sponsored Stanford Google Workspace ID
CHG00081793 Request Management Enhancement Create FMS inbound action
CHG00081799 Request Management
July 2024
ServiceNow Production Changes for R:240725
ServiceNow R:240725 changes applied between 07-19-2024 and 07-25-2024 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Voice TDM & VOIP Services' and 'Change or Cancel Voice TDM & VOIP Services' forms
CHG00081430 Request Management Enhancement Modify 'Request Exec Ed Operations, Technology, and Finance Assistance' form
CHG00081449 Request Management Enhancement Create 'Request Housing and Dispatching Services' form
CHG00081488 Request Management Enhancement Create 'Register For Stanford DisGo' form
CHG00081537 Request Management Enhancement Modify 'Add Bulk Assets' form
CHG00081538 Request Management Enhancement Create 'Get Assistance with Daily Gift Mail' form
CHG00081540 Request Management Enhancement Modify 'Reimburse Travel Expenses' form
CHG00081609 Request Management Fix Modify 'Details' tab in SOW
CHG00081394 Service Operations Workspace Enhancement Removing consumable model validation testing
CHG00081534 Request Management Fix Delete 'Conv Fee' duplicate model
CHG00081608 Request Management Fix 'Requestor information' section displaying wrong information
CHG00081533 Request Management ServiceNow Production Changes for R:240718
ServiceNow R:240718 changes applied between 07-12-2024 and 07-18-2024 included [0] New Features, [22] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Remove existing inbound action for Grad Admissions
CHG00081167 Request Management Enhancement Modify 'Add Voice TDM & VOIP Services' form
CHG00081213 Request Management Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' form
CHG00081215 Request Management Enhancement Update in Flow for "Request a Stanford Google Workspace ID for Base (Free) Sponsored SUNet IDs" form
CHG00081222 Request Management Enhancement Modify 'High Raina Involvement' tableau report to make Priority into Customizable field
CHG00081245 Reporting Enhancement Modify 'Get MCD Operations & Facilities Support' form
CHG00081260 Request Management Enhancement Update in SUHP Notification URL
CHG00081264 SUHP Enhancement Update in Hospital Employee Portal
CHG00081265 Portal Enhancement Remove Live Feed table from search results
CHG00081284 Core Enhancement GSB Exec Ed ServiceNow onboarding
CHG00081302 Request Management Enhancement Create 'Submit an Inquiry to the Office of the University Registrar' form
CHG00081307 Request Management Enhancement Update the 'Outage' form to show the Business Unit similarly to the INC form
CHG00081308 Request Management Enhancement Modify 'Request Client Technology Solutions & Consulting Services' form
CHG00081319 Request Management Enhancement Update in 'Student Services & Academics' Portal
CHG00081326 Portal Enhancement Modify 'Add Networking Service' form
CHG00081327 Request Management Enhancement Update SUHP workflow to show automated asset updates by "system"
N/A
CHG00081365 SUHP Enhancement Modify 'Request Technical Assistance with Cardinal Print' form
CHG00081367 Request Management Enhancement Modify 'Order or Change Mobile Device/Desk Phone' form
CHG00081368 Request Management Enhancement Create 'Request Cardinal Print Paper, Toner, and/or Staples' form
CHG00081369 Request Management Enhancement Create 'Request SAS Support (Vaden Insurance Staff only)' form
CHG00081370 Request Management Enhancement Modify 'Add Wiring & Construction Service' and 'Change or Cancel Wiring & Construction Service' forms
CHG00081372 Request Management Enhancement Remove the chat bubble on portal outside of the chat window for Student Services
N/A
CHG00081378 Portal Fix 'Oak Storage Service' form sending automated cancellation emails to users who didn't request service cancellation
CHG00081261 Request Management ServiceNow Production Changes for R:240711
ServiceNow R:240711 changes applied between 07-05-24 and 07-11-24 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Room Support Service' form
CHG00081104 Request Management Enhancement Create 'Get Assistance with Capital Plan' form
CHG00081101 Request Management Enhancement Modify 'Release Hold on an Invoice' form
CHG00081099 Request Management Enhancement Modify 'Request SRWC Event Resources' form
CHG00081098 Request Management Enhancement Add Requestor Information to 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms
CHG00081054 Request Management Enhancement Add new stockroom SRWC - Cardinal - C217
CHG00081002 SUHP Enhancement Modify Interactions Today report
CHG00080935 Service Operations Workspace Enhancement Modify 'Add Mobile Service' workflow
CHG00080929 Request Management Enhancement Move Item Code logic to workflow for 'Add Voice or Telephone Service' form
CHG00080928 Request Management Enhancement Modify 'Request for Matlab Network Institution License' form
CHG00080927 Request Management Enhancement Modify 'Request Goods from VM&C' form
CHG00080926 Request Management Enhancement Modify 'Inquire about Medical Billing Statement' form
CHG00080903 Request Management Enhancement Create and deactivate SoM Computer models for 'SoM Computer Request' order guide
CHG00080874 Request Management Fix Warning message displayed after submitting the 'How Can We Help You?' form
CHG00081012 Service Portal ServiceNow Production Changes for R:240704
ServiceNow R:240704 changes applied between 06-27-2024 and 07-04-2024 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Draft' function on Request forms
N/A
CHG00080508 Portal / Request Management Enhancement Restore Configuration menu for ITIL users on Fulfiller view
CHG00080692 Core Enhancement Modify 'Change or Cancel Smartsheet' form
CHG00080695 Request Management Enhancement Modify 'Take Quiz' DMCA notification
CHG00080741 Request Management Enhancement Modify order of 'Details' tab on SOW
CHG00080748 Service Operations Workspace Enhancement Categorize email notifications preferences
CHG00080764 Core Enhancement Back out changes to 'Details' tab on SOW
CHG00080860 Service Operations Workspace
June 2024
ServiceNow Production Changes for R:240627
ServiceNow R:240627 changes applied between 06-21-24 and 06-27-24 included [0] New Features, [15] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request SRWC Health & Safety Services' form
CHG00080368 Request Management Enhancement Move 'Opened for' field on interaction form
CHG00080384 Request Management Enhancement Modify 'SOM Computer Request' form
CHG00080480 Request Management Enhancement Create 'Purchase a Parking Permit' form
CHG00080522 Request Management Enhancement Modify 'Request SRWC Water Point Services' form
CHG00080523 Request Management Enhancement Modify 'Request SRWC Facilities Support' form
CHG00080524 Request Management Enhancement Modify 'Work notes' field in dark mode theme
CHG00080528 Core Enhancement Stop 'Notification type' field from clearing on outage form
CHG00080531 Request Management Enhancement Modify 'ET Offboarding Process' workflow
CHG00080629 Request Management Enhancement Add item code for 'Add Video Conference Service' and 'Change or Cancel Video Conference Service' forms
CHG00080630 Request Management Enhancement Create 'Request Interdepartmental Mail (ID Mail) and Mail Codes Assistance' form
CHG00080631 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00080632 Request Management Enhancement Modify 'Request a New GSB Computer' workflow
CHG00080634 Request Management Enhancement Process data fix for Service Key 4 to 'Red Phone' on assets
CHG00080643 Asset Management Enhancement Create validation for manual asset numbers on ORBIT form
CHG00080641 Request Management Fix Unable to post 'Work notes' within auto: Task
CHG00080633 Request Management ServiceNow Production Changes for R:240620
ServiceNow R:240620 changes applied between 06-07-24 and 06-20-24 included [0] New Features, [28] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add item codes to 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms
CHG00080372 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00080371 Request Management Enhancement Create 'Request SRWC Mail & Packages Services' form
CHG00080370 Request Management Enhancement Remove item code from 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms
CHG00080369 Request Management Enhancement Modify 'Book Travel with TCard' form
CHG00080367 Request Management Enhancement Create 'Inquire about VA Student Support' form
CHG00080366 Request Management Enhancement Make 'Opened for' mandatory on Interaction form
CHG00080365 Interaction Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00080364 Request Management Enhancement Modify 'Request Technical Operations Support & Repair' form
CHG00080343 Request Management Enhancement Add item code for 'Add Research Computing Service' and 'Change or Cancel Research Computing Service' forms
CHG00080342 Request Management Enhancement Modify 'Get GSB Facilities & Hospitality Support' form
CHG00080341 Request Management Enhancement Modify 'ET Offboarding Process' workflow
CHG00080339 Request Management Enhancement Modify 'Add CRC Service' workflow
CHG00080337 Request Management Enhancement Modify 'Change or Cancel Voice Service' form
CHG00080336 Request Management Enhancement Add item code for 'Add Voice TDM & VOIP Services' and 'Change or Cancel Voice TDM & VOIP Services' forms
CHG00080334 Request Management Enhancement Update UIT Project Dashboard portal page
N/A
CHG00080333 Portal Enhancement Create 'Google Workspace ID for base SUNet IDs via WG-API' form
CHG00080314 Request Management Enhancement Modify PIR field on Change Request form
CHG00080313 Change Management Enhancement Modify 'Report an Ethics or Compliance Concern' link
CHG00080311 Portal Enhancement Modify 'Void and Do not Reissue' form
CHG00080310 Request Management Enhancement Modify 'SOM Computer Request' form
CHG00080309 Request Management Enhancement Stop sending notification when someone initiates chat outside of chat time window
CHG00080293 Agent Chat Enhancement Modify 'UIT Data Center - Device Install Request' workflow
CHG00080281 Request Management Enhancement Modify OCRO Project Email Notification Recipients
CHG00080280 PPM Enhancement Modify UIT Service Desk Landing Page
CHG00080256 Service Operations Workspace Enhancement Modify report on UIT Service Desk Landing Page
CHG00080197 Service Operations Workspace Enhancement Modify Status Report redirect URL
CHG00080162 PPM Enhancement Remove Activity clause from 'ADD Voice TDM & VOIP Services' aform
CHG00080379 Request Management Fix 'Build a Meeting Room' forms available to the Public
CHG00080198 Request Management Fix Escalate button reopens Closed Incidents
CHG00080196 Incident Management ServiceNow Production Changes for R:240606
ServiceNow R:240606 changes applied between 05-31-2024 and 06-06-2024 included [0] New Features, [31] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty Program' workflow
CHG00079726 Request Management Enhancement Create 'Request Support for Commencement 2024' form
CHG00079607 Request Management Enhancement Create 'Request a ThankView Portal Account and/or Support' form
CHG00079841 Request Management Enhancement Modify 'Oak Storage Service' notification
CHG00079844 Request Management Enhancement Modify 'Order Catering' form
CHG00079852 Request Management Enhancement Modify 'Request a Purchase with a PCard' form
CHG00079854 Request Management Enhancement Modify 'Order Business Cards' form
CHG00079855 Request Management Enhancement Modify 'Request Assistance with Event Planning' form
CHG00079856 Request Management Enhancement Modify 'Schedule Interviews' form
CHG00079857 Request Management Enhancement Create 'SOW Agent Chat' templates
CHG00079868 Service Operations Workspace Enhancement Modify SUHP 'Asset Cost' update
N/A
CHG00079878 Request Management Enhancement Modify 'Request Mobile Phone' form
CHG00079886 Request Management Enhancement Modify 'My tickets' search bar in Service Portal
CHG00079888 Portal Enhancement Modify 'sc_cat_item report acl'
CHG00079895 Reporting Enhancement Modify 'Request UIT DPA General Support' form
CHG00079930 Request Management Enhancement Add 'Close notes' to Service Portal
CHG00079941 Portal Enhancement Modify 'Request a *.stanford.edu domain name on domains.stanford.edu web hosting platform' form notification
CHG00079946 Request Management Enhancement Modify 'Student Services Center' SOW dashboard
CHG00079949 Service Operations Workspace Enhancement Modify 'Request a New Camera' form
CHG00079953 Request Management Enhancement Modify 'Inquire about External Test Credit on Academic Record' form
CHG00079968 Request Management Enhancement Create 'Transferring to Alumni' SOW template
CHG00079979 Service Operations Workspace Enhancement Create 'Transferring to SSC' SOW template
CHG00079980 Service Operations Workspace Enhancement Create 'Card Services' SOW template
CHG00079982 Service Operations Workspace Enhancement Create 'Data collection' SOW template
CHG00079984 Service Operations Workspace Enhancement Create 'Anything else?' SOW template
CHG00079986 Service Operations Workspace Enhancement Create 'Closing statement' SOW template
CHG00079987 Service Operations Workspace Enhancement Create 'Call in to verify' SOW template
CHG00079990 Service Operations Workspace Enhancement Modify 'Add SU Hardware Program Service' & 'Change or Cancel SU Hardware Program Service' form
CHG00080010 Request Management Enhancement ORBIT template and variable set updates
N/A
CHG00080012 Request Management Enhancement Modify 'Add Research Computing Service' & 'Change or Cancel Research Computing Service' forms
CHG00080023 Request Management Enhancement Modify 'Create or Modify a Purchase Order (PO)' form
CHG00080038 Request Management Fix 'UIT Refresh' notification has a link to the DEV order guide
CHG00079961 Request Management Fix Guest or not logged in user prompted to login each time they are switching domains
CHG00080001 Portal Fix Variables not clearing on submitted tickets on 'Request LBRE Purchasing Services' form
CHG00080006 Request Management
May 2024
ServiceNow Production Changes for R:240530
ServiceNow R:240530 changes applied between 05-24-2024 and 05-30-2024 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'New Vanity URL Subdomain Request' form
CHG00079530 Request Management Enhancement Modify webservice workflow when performing bulk asset attribute updates
CHG00079607 Asset Management Enhancement Modify real time material sync standard validation for bulk material/consumable updates
CHG00079614 Asset Management Enhancement Modify view 'Variables' on RITM level
CHG00079662 Request Management Enhancement Copy 'Close notes' to 'Work notes' on Incident record
CHG00079663 Incident Management Enhancement Modify 'Request SLAC Print Support and/or Toner' form
CHG00079714 Request Management Enhancement Create 'Request a General Expense Reimbursement (SoE)' form
CHG00079715 Request Management Enhancement Modify 'Bill Start Date' logic on ORBIT forms
CHG00079718 Request Management Enhancement Modify 'Add Voice or Telephone Service' form
CHG00079720 Request Management Enhancement Create 'Check-out PCard' form
CHG00079737 Request Management Enhancement Create 'Request an iProcurement Order' form
CHG00079738 Request Management Fix New Nero project creation is failing because project name is too long
CHG00079667 Request Management Fix Old 'No asset found' error message displaying on Portal
CHG00079713 Portal ServiceNow Production Changes for R:240523
ServiceNow R:240523 changes applied between 05-17-24 and 05-23-24 included [0] New Features, [10] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Submit Approved Travel Medical Accommodations for Faculty, Staff, and Students' form
CHG00079517 Request Management Enhancement Modify On Hold Task behavior
CHG00079419 Request Management Enhancement Modify Copy Incident behavior for Reported by/for user
CHG00079409 Service Operations Workspace Enhancement Add Survey Response field on Requested Item
CHG00079385 Service Operations Workspace Enhancement Create ORBIT Voice Service Dashboard
N/A
CHG00079365 Reporting Enhancement Modify ticket search behavior in the portal
CHG00079361 Portal Enhancement Create 'Request Expense Requests System Additional Approvers Authority' form
CHG00079360 Request Management Enhancement Modify 'Add or Modify Access to Storyblok' form
CHG00079359 Request Management Enhancement Modify time reporting dashboard
CHG00079309 Reporting Enhancement Modify 'Request Vendor Management Help' form
CHG00079276 Request Management Fix In SOW certain tabs will get stuck or frozen on Details
CHG00079512 Service Operations Workspace Fix TASK additional comments not copying to RITM
CHG00079511 Service Operations Workspace Fix Duplicate Interaction records
CHG00079369 Service Operations Workspace Fix Missing variable fields on Change or Cancel Mobile Service form
CHG00079358 Request Management ServiceNow Production Changes for R:240516
ServiceNow R:240516 changes applied between 05-09-24 and 05-16-24 included [0] New Features, [8] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty Program' workflow
CHG00079094 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00079147 Request Management Enhancement Create 'Request Student Data Access' form
CHG00079227 Request Management Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form
CHG00079235 Request Management Enhancement Modify 'Reserve Meeting and Event Spaces' form
CHG00079237 Request Management Enhancement Create 'Request CAM Building Audio/Video Meeting Support' form
CHG00079257 Request Management Enhancement Create 'Get Help with Zoom for Government' form
CHG00079258 Request Management Enhancement Modify 'Request Facilities Engineering Billing' workflow
CHG00079259 Request Management Fix SOW shared templates no longer visible to assignment group members
CHG00079222 Service Operations Workspace Fix PPM New Resource Plan does not fill in Task number automatically
CHG00079239 PPM ServiceNow Production Changes for R:240509
ServiceNow R:240509 changes applied between 05-02-24 and 05-09-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Change or Cancel Mobile Service' form
CHG00078751 Request Management Enhancement Modify SOW 'Tasks That Require My Attention' report
CHG00078783 Service Operations Workspace Enhancement Modify UIT SOW landing page 'Announcements' widget
CHG00078806 Service Operations Workspace Enhancement Create 'Change or Cancel Smartsheet Service' form
CHG00078859 Request Management Enhancement Orbit Group 9 Voice Migration
N/A
CHG00078864 Request Management Enhancement Update error message when asset is not found on ORBIT internal forms
CHG00078890 Request Management Enhancement Create 'Reserve a Radiology Department Golf Cart' form
CHG00078903 Request Management Enhancement Default 'Assignment group' to blank when INC is created from Interaction
CHG00078935 Service Operations Workspace Enhancement Modify UIT Service Desk Agent Chat greeting after agent joins chat
CHG00078986 Service Operations Workspace Enhancement Move 'Create Request' button in SOW on new interaction record
CHG00079000 Service Operations Workspace Fix SUHP Workflow trigger causing duplicate workflow
CHG00078923 Request Management ServiceNow Production Changes for R:240502
ServiceNow R:240502 changes applied between 04-25-24 and 05-02-24 included [0] New Features, [13] Enhancement(s), [5] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Vendor Management Help' form
CHG00078770 Request Management Enhancement Update Facilities Contact page
CHG00078766 Service Portal Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00078753 Request Management Enhancement Create inbound email integration for Office of the Treasurer
CHG00078719 Request Management Enhancement Update Pending SUHP Approvals job
CHG00078713 Integration Enhancement Interaction description to work note
CHG00078671 Service Operations Workspace Enhancement Modify 'Request New GSB Tablet' notification
CHG00078663 Request Management Enhancement Create 'Request UIT DPA General Support' form
CHG00078660 Request Management Enhancement Modify SoM Order guide model descriptions
CHG00078658 Request Management Enhancement Create 'Request UIT Asset Lifecycle Management Support' form
CHG00078643 Request Management Enhancement Modify Manager dashboard report
CHG00078620 Reporting Enhancement Modify 'Get Assistance with Labor Schedules and Labor Distribution Adjustments' form
CHG00078440 Request Management Enhancement Modify 'Get Assistance with the Faculty Financial Inquiry Tool (FFIT)' form
CHG00078438 Request Management Enhancement Vancouver Upgrade
N/A
CHG00078013 Platform Fix End date for "Get Onboarding or Offboarding Help" clearing value
CHG00078674 Request Management Fix Create Request option missing from Incident menu
CHG00078664 Incident Management Fix Metric instance report no longer working
CHG00078662 Reporting Fix UIT Service Desk landing page reports not showing proper filters
CHG00078661 Service Operations Workspace Fix Portal timesheet shows error message
CHG00078611 Service Portal
April 2024
ServiceNow Production Changes for R:240425
ServiceNow R:240425 changes applied between 04-19-2024 and 04-25-2024 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00078398 Request Management Enhancement Create 'Request User Access for WorkTango Survey Platform (Cardinal Pulse)' form
CHG00078400 Request Management Enhancement Modify Knowledge Article system property to allow external videos to play
CHG00078410 Knowledge Management Enhancement Create 'Request Cardinal Pay Support' form
CHG00078425 Request Management Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form
CHG00078470 Request Management Enhancement Implement Time Tracking for IT Infrastructure
N/A
CHG00078474 Core Enhancement Modify Knowledge Article retirement notifications
CHG00078495 Knowledge Management Enhancement Modify 'Request Special Staff Access to Alumni-Only Offerings' form
CHG00078424 Request Management Enhancement Create 'Request R&DE VM&C' form
CHG00078522 Request Management ServiceNow Production Changes for R:240418
ServiceNow R:240418 changes applied between 04-12-2024 and 04-18-2024 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'AV Campus Project (UIT Only)' form
CHG00078154 Request Management Enhancement Modify 'Request for Endpoint Engineering and Development (EED)' form
CHG00078155 Request Management Enhancement Modify 'Report Accessibility Issues' portal link
CHG00078168 Portal Management Enhancement Create Homepage Deprecation report
CHG00078200 Reporting Enhancement Modify 'New AWS Service Request' form
CHG00078203 Request Management Enhancement Create 'Request Application Security Support' form
CHG00078204 Request Management Enhancement Modify 'Get Assistance with Post Grads or Corral (Intranet) Site' form
CHG00078205 Request Management Enhancement Modify 'Inquire About Student Reporting' form
CHG00078298 Request Management Enhancement Modify Homepage Deprecation report
CHG00078299 Reporting Fix Values come in blank on 'Add Card Service' form
CHG00078171 Request Management ServiceNow Production Changes for R:240411
ServiceNow R:240411 changes applied between 04-05-2024 and 04-11-2024 included [0] New Features, [6] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Submit Feedback about the Navigator' form
CHG00077920 Request Management Enhancement Modify 'Request a Food Truck' workflow
CHG00078041 Request Management Enhancement Create 'API Infrastructure - ET Internal Request' form
CHG00078080 Request Management Enhancement Modify 'Request Outbound Cisco Jabber' form
CHG00078081 Request Management Enhancement Modify Create Bundle button behavior for ORBIT forms
CHG00077875 Request Management Enhancement Modify workflows for AFS forms
CHG00077973 Request Management Fix Who are you ordering for? field details are not visible in the fulfiller view for Add Wiring & Construction Service
CHG00077961 Request Management Fix Jira components are not loading in PRD
CHG00078072 Request Management Fix Welcome email for Oak service broken after ORBIT migration
CHG00078089 Request Management ServiceNow Production Changes for R:240404
ServiceNow R:240404 changes applied between 03-29-2024 and 04-04-2024 included [0] New Features, [8] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request a Zoom for Government Host Account' form
CHG00077658 Request Management Enhancement Create LBRE Supplier Help Inbound Action
CHG00077700 Request Management Enhancement Modify 'Request to Reimage Computer for new User (for H&S)' user criteria
CHG00077719 Request Management Enhancement Modify 'Request Technical Assistance with Cardinal Print' form
CHG00077724 Request Management Enhancement Modify TASK name in ORBIT workflow
CHG00077734 Request Management Enhancement Modify Demand notifications to fire to Business unit Demand manager
CHG00077761 PPM Enhancement Grant additional view access for SU Billable table
CHG00077832 Core Enhancement Modify 'Inquire about Early Start Cardinal Care' form
CHG00077853 Request Management Fix Text on Project Status portal page is cut off
CHG00077787 Portal Management / PPM Fix Users cannot see specific forms they should have access to
CHG00077802 Request Management
March 2024
ServiceNow Production Changes for R:240328
ServiceNow R:240328 changes applied between 03-22-2024 and 03-28-2024 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update UIT Portfolio Manager for Status Report automative message
CHG00077486 Reporting Enhancement Modify 'Create a SPOT or PostGrads ID List' form
CHG00077499 Request Management Enhancement Migrate SUHP and Voice ELIN ORBIT Dashboards
N/A
CHG00077503 Reporting Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms
CHG00077505 Request Management Enhancement Modify 'Request for Classroom Support' form
CHG00077570 Request Management Enhancement Create 'Submit Feedback about the Navigator' form
CHG00077576 Request Management Enhancement Create 'Request to Relocate Cardinal Print Device' form
CHG00077583 Request Management Enhancement Install plugin Homepage Deprecation Help Tool
N/A
CHG00077585 Core Enhancement Create 'Request to Remove Cardinal Print Device' form
CHG00077602 Request Management Enhancement Create 'Request SLAC Print Support and/or Toner' form
CHG00077633 Request Management Fix 'OCRO Subject Matter Expert (SME)' under 'SU Project Attribute' tab is still available in PRD after migration
CHG00077504 PPM ServiceNow Production Changes for R:240321
ServiceNow R:240321 changes applied between 03-15-2024 and 03-21-2024 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Migrate ORBIT Group 9 into Prd
N/A
CHG00076790 Request Management Enhancement Hide Subject Matter Expert (SME) from SU Project Attribute Values and add Subject Matter Expert to OCRO Stakeholder
CHG00077150 PPM Enhancement Modify OCRO Project Dashboard - Sponsoring Department Filter
CHG00077251 PPM / Reporting Enhancement Modify 'Get Assistance with ThruText, BDI, Team Generator or GRE' form
CHG00077315 Request Management Enhancement Modify approval workflow for 'Enterprise Infrastructure - Modify Storage' form
CHG00077322 Request Management Enhancement Modify 'UHR Staff Compensation Access' user criteria
CHG00077379 Request Management Enhancement Update Service Key 3 for Card Services Assets
CHG00077382 Asset / Request Management ServiceNow Production Changes for R:240314
ServiceNow R:240314 changes applied between 03-08-2024 and 03-14-2024 included [0] New Features, [18] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Add Voice or Telephone Service' form
CHG00076745 Request Management Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form
CHG00076935 Request Management Enhancement Modify 'Request Remittance' form
CHG00076965 Request Management Enhancement Modify 'Get Assistance with Pay Transparency' form
CHG00076998 Request Management Enhancement Modify 'Get Assistance with Remote Pay Questions' form
CHG00076999 Request Management Enhancement Create Inbound action for SoE CEE Shop
CHG00077005 Request Management Enhancement Create 'Request Change or Cancel Telephone or Voice Service' form
CHG00077040 Request Management Enhancement Modify 'Add Video Conference Service' form
CHG00077048 Request Management Enhancement Modify 'Request for New ExRe/SAA Project' form and workflow
CHG00077049 Request Management Enhancement Modify 'Get Assistance with Supplemental Pay Requests' form
CHG00077052 Request Management Enhancement Modify 'Get Assistance with Staff Compensation Policy Questions' form
CHG00077053 Request Management Enhancement Modify ‘Get Assistance with Remote Pay Questions' form
CHG00077054 Request Management Enhancement Modify 'Get Assistance with Temp/Casual Pay Requests' form
CHG00077055 Request Management Enhancement Modify 'Get Assistance with Bonus Policy Questions' form
CHG00077056 Request Management Enhancement Modify 'Get Assistance with PostGrads, Corral (Intranet) site & Teamsite' form
CHG00077057 Request Management Enhancement Modify 'SOM Computer Request' form
CHG00077065 Request Management Enhancement Modify 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form
CHG00077137 Request Management Enhancement Modify 'Project Sub-Status' for OCRO projects
CHG00077139 PPM Fix Variables in 'Billing Information' section not displaying on 'Add Generic Asset Group Service' tickets
CHG00076990 Request Management Fix UIT Project portal page not displaying correct colors in status reports
CHG00077068 PPM ServiceNow Production Changes for R:240307
ServiceNow R:240307 changes applied between 03-01-2024 and 03-07-2024 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Grant Access to PeopleSoft CS Admin' form
CHG00076741 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00076742 Request Management Enhancement Modify 'Involuntary Leave of Absence (ILOA)' form
CHG00076823 Request Management Enhancement Modify 'Get Assistance with Gift Processing System' form
CHG00076824 Request Management Enhancement Modify SGG Project Proposal portal page
CHG00076873 PPM Enhancement Create API integration for GAR Accounts
CHG00076875 Integration Enhancement Modify 'Request to Reimage Computer for New User' form and workflow
CHG00076886 Request Management Enhancement Modify 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form
CHG00076912 Request Management Enhancement Modify 'Request Instrument Training' form
CHG00076913 Request Management
February 2024
ServiceNow Production Changes for R:240229
ServiceNow R:240229 changes applied between 02-23-2024 and 02-29-2024 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Contact Alumni Online Customer Service' form
CHG00076433 Request Management Enhancement Hide two reporting widgets on the 'UIT Projects' client facing dashboard
CHG00076435 PPM / Reporting Enhancement Modify 'Claim Missing, Unidentified Funds or Branch Deposits' form
CHG00076469 Request Management Enhancement Modify 'Card Services and Access Control Systems' form
CHG00076491 Request Management Enhancement Create 'Request Fit, Usage, and Policy Review for EXRE or SAA Web Apps and Properties (for External Devs)' form
CHG00076499 Request Management Enhancement Transfer Assets: Move all the CI's from 'H&S Refresh' to 'Stanford University Hardware Program'
CHG00076504 Asset / Request Management Enhancement Modify 'Release Hold on an Invoice' form
CHG00076513 Request Management Enhancement Update 'Faculty Housing' category and knowledge category to 'Faculty Housing Utilities'
CHG00076519 Portal Enhancement Create 'Request Prior Service Verification for SCRP Eligibility' form
CHG00076527 Request Management Enhancement Replacing MuleSoft APIs (PTA SUHP)
CHG00076554 Integration Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form
CHG00076572 Request Management Enhancement Modify 'Mobile Device Purchasing - General Request' form
CHG00076621 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00076622 Request Management Fix Field value not displaying correctly for 'Adjust Wiring & Construction Service' form
CHG00076490 Request Management Fix Section/Values not appearing on ticket backend for ORBIT forms
CHG00076623 Request Management Fix 'Filter by SGG Projects Only' filter on the 'UIT Projects' portal is gone
CHG00076628 Portal / PPM ServiceNow Production Changes for R:240222
ServiceNow R:240222 changes applied between 02-16-2024 and 02-22-2024 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Get Help with CPB' form
CHG00076325 Request Management Enhancement Modify 'Remove Global Unsubscribe' form
CHG00076326 Request Management Enhancement Modify 'Remove Network Circuits - General Request' form
CHG00076362 Request Management Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project' email notifications
CHG00076381 Request Management Enhancement Modify 'H&S PCard Software Purchase Request' email notifications
CHG00076420 Request Management Enhancement Modify 'Get Assistance with External Relations and/or Stanford Alumni Association Web Applications and Properties' form
CHG00076422 Request Management ServiceNow Production Changes for R:240215
ServiceNow R:240215 changes applied between 02-09-2024 and 02-15-2024 included [0] New Features, [4] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Configure or Grant Access to Google Analytics' form
CHG00076069 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00076070 Request Management Enhancement Modify 'Request Google Drive Storage Consulting Services' form
CHG00076114 Request Management Enhancement Document and implement behavior for outdated knowledge articles
CHG00076162 Knowledge Management Fix Mirrored Request Tickets are not sending updates to the client
CHG00076020 Request Management Fix GAR Subscriber Information Variable set is not present for 'Add Generic Asset Group Service' form
CHG00076152 Request Management ServiceNow Production Changes for R:240208
ServiceNow R:240208 changes applied between 02-02-24 and 02-08-24 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Clear incorrect bill start date for paging assets
CHG00075963 Asset Management Enhancement Create 'Request a Loaner Computer from CRC' form
CHG00075929 Request Management Enhancement Modify 'Add CRC Service' form
CHG00075899 Request Management Enhancement Make billing start date required for paging forms
CHG00075821 Request Management Enhancement Create 'Get Assistance with SAA FileMaker' form
CHG00075803 Request Management Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form
CHG00075802 Request Management ServiceNow Production Changes for R:240201
ServiceNow R:240201 changes applied between 01-26-24 and 02-01-24 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Make OCRO projects secure by default
CHG00075717 PPM Enhancement Modify 'Request with Administrative Support for FMS' form
CHG00075703 Request Management Enhancement Modify 'Get Assistance with SAA GiveGab' form
CHG00075671 Request Management Enhancement Create 'Request for New ExRe/SAA Project' form
CHG00075623 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00075621 Request Management Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form
CHG00075620 Request Management Enhancement Modify 'Get Assistance with Department Move (SoM)' form
CHG00075619 Request Management Enhancement Add email to UIT Research Computing - Nero group
CHG00075564 Request Management Enhancement Add multi-attribute filter for OCRO dashboard
CHG00075559 Reporting Enhancement Update Moogsoft Integration
CHG00075523 Incident Management Enhancement Modify 'Request CVent Support' form
CHG00075471 Request Management Fix Incorrect pricing for CRC FST 200 Service
CHG00075616 Request Management
January 2024
ServiceNow Production Changes for R:240125
ServiceNow R:240125 changes applied between 01-19-2024 and 01-25-2024 included [0] New Features, [19] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'GSB Media Services Request' form
CHG00075311 Request Management Enhancement Create 'Request GSB Digital Solutions AI Support' form
CHG00075313 Request Management Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form
CHG00075347 Request Management Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form
CHG00075353 Request Management Enhancement Create 'Consult on Google Workspace Optimization' form
CHG00075355 Request Management Enhancement Modify 'Get Mobile Device Purchasing Assistance' form
CHG00075356 Request Management Enhancement Modify 'Request DAPER Building Maintenance' form
CHG00075398 Request Management Enhancement Modify 'Request New GSB Computer' form
CHG00075403 Request Management Enhancement Modify 'Get Hoover Library & Archives Assistance' form
CHG00075407 Request Management Enhancement Modify 'Add Research Computing Service' form
CHG00075413 Request Management Enhancement Modify 'Reserve a 1000+ Capacity Webinar License' form
CHG00075414 Request Management Enhancement Modify 'Change or Cancel CrashPlan Service' and 'Add CrashPlan Service' forms
CHG00075417 Request Management Enhancement Modify 'Request Client Technology Solutions & Consulting Services' form
CHG00075430 Request Management Enhancement Create 'Get Assistance with a Rental Car Direct Billing Account' form
CHG00075472 Request Management Enhancement Create 'Request LKSC - ILC Assistance' form
CHG00075482 Request Management Enhancement Modify 'Get technical support with the University Events Calendar (events.stanford.edu)' form
CHG00075483 Request Management Enhancement Modify 'Get Assistance with Financial Transactions' form
CHG00075484 Request Management Enhancement Modify 'Stanford Calendar Resource Request' form
CHG00075485 Request Management Enhancement Create 'Request Zoom Services' form
CHG00075487 Request Management Fix Add to Cart feature broken
CHG00075310 Request Management Patch Apply new security patches in January 2024
N/A
CHG00074913 Platform ServiceNow Production Changes for R:240118
ServiceNow R:240118 changes applied between 01-12-24 and 01-18-24 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement PPM - Project Cost Enhancement and Dashboards
N/A
CHG00074601 PPM Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00075086 Request Management Enhancement Create 'Adjust Paging Service' form
CHG00075152 Request Management Enhancement Modify Call record
CHG00075206 Call Management Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form
CHG00075211 Request Management Enhancement Modify 'Add User(s) to Cardinal Flex Application' form
CHG00075224 Request Management Enhancement Modify 'Request Non-Standard Software' form
CHG00075225 Request Management Enhancement SUHP - Modify PTA Requisition Authority
CHG00075244 Request Management Enhancement Modify 'Add or Modify Access to SAA FileMaker Database' form
CHG00075245 Request Management Enhancement Modify 'Need help with your gift or updating your Stanford Account?' form
CHG00075247 Request Management Fix SU Asset Attribute Values not updating properly to the new model
CHG00075243 Incident Management ServiceNow Production Changes for R:240111
ServiceNow R:240111 changes applied between 12-15-24 and 01-11-24 included [0] New Features, [19] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Travel Loaner Program Request' form
CHG00075048 Request Management Enhancement OCRO Project sub-status shows only OCRO values
CHG00075039 PPM Enhancement Modify 'Petition for Retroactive eForm Submission' form
CHG00075037 Request Management Enhancement Modify 'Create website on Stanford Sites' form
CHG00075028 Request Management Enhancement Remove duplicate stakeholders
CHG00075006 PPM Enhancement Update item code for CRC service forms
CHG00074997 Request Management Enhancement Modify 'Add Business Agreements Service' form
CHG00074951 Request Management Enhancement Modify 'Change or Cancel Paging Service' form
CHG00074949 Request Management Enhancement Modify 'Request a Food Truck' form
CHG00074878 Request Management Enhancement Update Student Services classification codes
CHG00074858 Incident Management Enhancement Create SUHP Asset Cost and Assigned to report
CHG00074849 Reporting Enhancement Modify 'Get Hoover Library & Archives Assistance' form
CHG00074749 Request Management Enhancement Create user criteria for SoM Order Guide
CHG00074745 Request Management Enhancement Modify 'Add Video Conference Service' form
CHG00074743 Request Management Enhancement Modify 'Add and Change/cancel Hosting Service' form
CHG00074742 Request Management Enhancement Modify 'Request a Test/Dev Computer Form
CHG00074740 Request Management Enhancement Add VDI service cost change
CHG00074739 Request Management Enhancement ServiceNow Development dashboard ACL update
CHG00074716 Reporting Enhancement Modify 'SUHP Order Guide' logic
CHG00074589 Request Management Fix ORBIT Template multi-select question options out of order
CHG00074741 Request Management Fix Cancellation for Carrier Service got processed on Point-to-Point Asset
CHG00074707 Request Management
December 2023
ServiceNow Production Changes for R:231214
ServiceNow R:231214 changes applied between 12-07-23 and 12-14-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Card Service' form
CHG00074585 Request Management Enhancement Hide inactive mobile models on mobile ORBIT forms
CHG00074558 Request Management Enhancement OCRO Project Attribute Value reporting implementation
CHG00074552 Reporting Enhancement Modify 'Get Hoover Library & Archives Assistance' notifications
CHG00074548 Request Management Enhancement Create 'Grant Access to PeopleSoft CS Admin' form
CHG00074546 Request Management Enhancement PPM - SGG Portal Dashboard
N/A
CHG00074540 PPM Enhancement PPM Onboarding for VPSA
CHG00074521 PPM Enhancement Modify 'Add Video Conference Service' form
CHG00074495 Request Management Enhancement Modify 'Get Assistance with SAA GiveGab' form
CHG00074490 Request Management Enhancement Create 'Request a New Card Reader' form
CHG00074489 Request Management Enhancement Modify 'Pay with Travel Card' form
CHG00074488 Request Management Enhancement Modify 'Request General Admin Support' form
CHG00074487 Request Management Enhancement Automate sending of project status report
CHG00074190 PPM Fix Fix Request Item has been fulfilled email notification
CHG00074457 Request Management ServiceNow Production Changes for R:231207
ServiceNow R:231107 changes applied between 12-01-2023 and 12-07-2023 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement ORBIT Group 7 Migration
N/A
CHG00073719 Request Management Enhancement Modify 'Request Ergonomics Services' form
CHG00074143 Request Management Enhancement PPM Enhancement - Automate sending of project status report
CHG00074190 PPM Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' form
CHG00074236 Request Management Enhancement Create 'SUHP - DAPER' user criteria
CHG00074318 Request Management Enhancement Create 'NSOD', 'ABLA', & 'QVPA' user criterias
CHG00074320 Request Management Enhancement Modify Demand date field
CHG00074322 Demand Management Enhancement Modify Project Sponsoring department field
CHG00074361 PPM Enhancement Modify 'Check My Mobile Device Eligibility' form
CHG00074369 Request Management Enhancement Modify 'Add Cloud Service' & 'Change or Cancel Cloud Service' forms
CHG00074370 Request Management Enhancement Modify 'H&S PCard Software Purchase Request' form
CHG00074371 Request Management Fix Stakeholder field on Project record adding () in the original record
CHG00074360 PPM Fix Questions not populating on 'Change or Cancel Point-to-Point' form
CHG00074375 Request Management
November 2023
ServiceNow Production Changes for R:231130
ServiceNow R:231130 changes applied between 11-24-2023 and 11-30-2023 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a New Card Reader or Camera' form
CHG00073937 Request Management Enhancement To give access to Jira logs in Prod to Dev team
CHG00073940 Reporting Enhancement Create 'Request General Expense Reimbursement' form
CHG00073969 Request Management Enhancement Modify 'Request Travel Expense Reimbursement' form
CHG00073972 Request Management Enhancement Modify 'Change or Cancel Fiber Circuit Service' and ' Change or Cancel Point-to-point Circuit Service' forms
CHG00074069 Request Management Fix Report columns showing empty on Ticket Metric table
CHG00073978 Reporting ServiceNow Production Changes for R:231116
ServiceNow R:231116 changes applied between 11-09-23 and 11-16-23 included [0] New Features, [14] Enhancement(s), [0] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Add Time & Materials Service' form
CHG00073774 Request Management Enhancement Modify 'Change or Cancel Fiber Circuit Service' form
CHG00073773 Request Management Enhancement Modify 'Add Research Computing Service' form
CHG00073772 Request Management Enhancement Modify Contact Us link on Alumni Portal
CHG00073771 Portal Enhancement Modify Emergency Change behavior
CHG00073767 Change Management Enhancement Modify 'Request a Nero On-Premise Account' form
CHG00073766 Request Management Enhancement Modify 'Request for Residential Study Space Support' form
CHG00073765 Request Management Enhancement Modify 'Get Assistance with Honor Rolls' form
CHG00073660 Request Management Enhancement Modify 'Enroll for PCI Awareness Training' form
CHG00073659 Request Management Enhancement Add consumable to Card Services forms
CHG00073658 Request Management Enhancement Modify 'Add Wiring & Construction' form
CHG00073657 Request Management Enhancement Modify 'Request Meal Assistance' form
CHG00073653 Request Management Enhancement Modify 'Request Help with Event Planning' form
CHG00073641 Request Management Enhancement Update ITI SLA Phase 1
CHG00073571 Service Level Management Patch Install Tokyo Patch 10 Hot Fix 1a
N/A
CHG00073305 Platform ServiceNow Production Changes for R:231109
ServiceNow R:231109 changes applied between 11-03-2023 and 11-09-2023 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Report a Stanford Doerr School Facilities Problem' form
CHG00073373 Request Management Enhancement Modify 'Inquire about WorkLife Programs' form
CHG00073376 Request Management Enhancement Modify 'Request a new Microsoft Teams team for Stanford University' form
CHG00073411 Request Management Enhancement Sub-classifications in Demand and Project clean up
CHG00073413 PPM Enhancement Modify 'Request ServiceNow Support' form
CHG00073424 Request Management Enhancement Modify 'Request Cvent Support' form
CHG00073426 Request Management Enhancement Modify 'Get Hoover Library & Archives Assistance' form
CHG00073427 Request Management Enhancement Modify 'New AWS Service Request' form to change AWS tag
CHG00073524 Request Management Enhancement Modify 'Add or Modify Access to Storyblok' form
CHG00073528 Request Management Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' forms
CHG00073529 Request Management ServiceNow Production Changes for R:231102
ServiceNow R:231102 changes applied between 10-27-23 and 11-02-23 included [0] New Features, [13] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Make PTA not mandatory for Smartsheet license
CHG00073077 Asset Management Enhancement Create 'Request an IT Project Manager' form
CHG00073111 Request Management Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form
CHG00073158 Request Management Enhancement Create 'Mastodon - General Request' form
CHG00073178 Request Management Enhancement Modify 'Strategic Area' field
CHG00073179 PPM Enhancement Create 'Request CTSC Services' form
CHG00073235 Request Management Enhancement Create 'Request for Analysis for International Revenue-Generating Activity/Business Engagement' form
CHG00073236 Request Management Enhancement Modify 'Graduate Student Dismissal' form
CHG00073237 Request Management Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' shipping email notification
CHG00073238 Request Management Enhancement Modify 'Add Fiber Circuits Service' & 'Add Point-to-point Circuits Service' forms
CHG00073286 Request Management Enhancement Modify "SU Internal Billing Form Criteria" user criteria
CHG00073287 Request Management Enhancement Create 'Request Coursedog Modification' form
CHG00073288 Request Management Enhancement Modify 'Pay With Purchasing Card (PCard)' form
CHG00073298 Request Management
October 2023
ServiceNow Production Changes for R:231026
ServiceNow R:231026 changes applied between 10-19-23 and 10-26-23 included [0] New Features, [15] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify SoM getMyTickets API
CHG00073044 Integration Enhancement Create 'Request a R&DE Project' form
CHG00073040 Request Management Enhancement Create Inbound Action for University Budget Office
CHG00073030 Request Management Enhancement Create 'Request to Reimage Computer for New User' form
CHG00073024 Request Management Enhancement Modify 'UIT CRC Research Lab Support - General Request' form
CHG00073019 Request Management Enhancement Create 'Get Assistance with Honor Rolls' form
CHG00072993 Request Management Enhancement Make PTA not mandatory for Smartsheet license
CHG00072983 Asset Management Enhancement Add Sub-classifications to Demand and Project
CHG00072982 PPM Enhancement Modify 'Request for Give Gab Stripe Access' form
CHG00072980 Request Management Enhancement Modify 'Request for Give Gab Stripe Access Credit' form
CHG00072979 Request Management Enhancement Create 'Inquire about Changes to My Undergraduate Program' form
CHG00072978 Request Management Enhancement Limit Resource Plan creation to no more than 5 years
CHG00072953 PPM Enhancement Modify 'Get Assistance with Financial Transactions' form
CHG00072949 Request Management Enhancement Adding Business Agreement Consumables
CHG00072928 Asset Management Enhancement ORBIT Group 8 Migration
N/A
CHG00072758 ORBIT Fix Change Request being created with incorrect user from Jira
CHG00073065 Request Management Fix Fix blue text on Project Classification filter
CHG00073045 PPM ServiceNow Production Changes for R:231019
ServiceNow R:231019 changes applied between 10-13-23 and 10-19-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Suppress OOB rejection notification
CHG00072649 SUHP Enhancement Create SWS Inbound Action
CHG00072674 Request Management Enhancement Modify OCRO Project Dashboard filter
CHG00072769 Reporting Enhancement Create 'Request to Add Hardware Asset to SUHP' form
CHG00072770 Request Management Enhancement Modify 'Need help with your gift or updating your Stanford Account?' form
CHG00072778 Request Management Enhancement Modify HILA Inbound Action spam filter
CHG00072838 Request Management Enhancement Modify 'Add Paging Services' form pricing
CHG00072856 Request Management ServiceNow Production Changes for R:231012
ServiceNow R:231012 changes applied between 10-06-23 and 10-12-23 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Cardinal at Work Cares' form
CHG00072459 Request Management Enhancement Modify 'OCRO Project Dashboard' interactive filters
CHG00072481 Reporting Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00072513 Request Management Enhancement Modify 'Research Policy, Integrity and COI - General Request' form
CHG00072514 Request Management Enhancement Modify 'Story' ticket type
CHG00072515 PPM Enhancement Modify 'Request ADAPT Infrastructure - ET Internal' form
CHG00072547 Request Management Enhancement Modify 'OCRO Project Dashboard' values
CHG00072565 Reporting Enhancement Create SUHP Asset Report
CHG00072597 Reporting Enhancement Modify 'Get Assistance with a SAML/OIDC Website' form
CHG00072624 Request Management Enhancement Create 'Request a Food Truck' form and workflow
CHG00072657 Request Management Enhancement Modify Demand/Project classification choice value
CHG00072658 PPM ServiceNow Production Changes for R:231005
ServiceNow R:231005 changes applied between 09-28-23 and 10-05-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Need help with your gift or Stanford Account?' form
CHG00072449 Request Management Enhancement Send email to HR notifying employee clearance
CHG00072448 Health Check Enhancement Modify 'Cancel Site-to-Site VPN Service' form
CHG00072447 Request Management Enhancement Create 'Request Desk Phone' form
CHG00072433 Request Management Enhancement Create 'Request ServiceNow Project Portfolio Management' form
CHG00072381 PPM Enhancement Modify 'Request Service Animal ID card' form
CHG00072376 Request Management Enhancement Create su_approval group type
CHG00072375 Core Enhancement Modify 'Add Wiring & Construction' form
CHG00072374 Request Management Enhancement Restrict Business unit on Demands to UIT and OCRO
CHG00072335 PPM Enhancement Cleanup project size value
CHG00072332 PPM Enhancement Audit trail on Group form
CHG00072324 Core Enhancement Modify SGG/Demand has been received notification
CHG00072253 PPM Enhancement Update PPM Status Report
CHG00071426 PPM Fix Revert OCRO SU Project attribute values
CHG00072446 PPM
September 2023
ServiceNow Production Changes for R:230928
ServiceNow R:230928 changes applied between 09-22-23 and 09-28-23 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Enroll for PCI Awareness Training' form
CHG00072062 Request Management Enhancement Run project size clean up script
N/A
CHG00072065 PPM Enhancement Modify 'Request for Residential Study Space Support' form
CHG00072079 Request Management Enhancement Modify 'Add Mobile Service' & 'Change or Cancel Mobile Service' forms
CHG00072094 Request Management Enhancement Modify 'Request Computer and/or Workspace Accessory Consultation (H&S)' form
CHG00072110 SUHP Enhancement Software Asset Management - Smartsheet upload
CHG00072116 Core Enhancement Created filter by SGG Projects Only checkbox for the UIT Projects Status report webpage
CHG00072202 PPM Fix Billing start date field not displaying in variable section of RITM
CHG00072089 Request Management ServiceNow Production Changes for R:230921
ServiceNow R:230921 changes applied between 08-25-23 and 09-21-23 included [0] New Features, [25] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'New GCP Service Request' form
CHG00072010 Request Management Enhancement Modify 'Image/Re-image a Computer (SoM)' form
CHG00071935 Request Management Enhancement Modify 'Change or Cancel Paging Services' form
CHG00071932 Request Management Enhancement Modify 'Request Stanford Alumni Association Web Applications and Properties Feature Enhancement' form
CHG00071954 Request Management Enhancement Create 'Request Mobile Phone' form
CHG00071990 Request Management Enhancement Create 'Request RAD Facilities Assistance' form
CHG00071987 Request Management Enhancement Create 'New Azure Subscription Request' form
CHG00071968 Request Management Enhancement Modify 'Process a Change Order' form
CHG00071898 Request Management Enhancement Modify 'Process a Purchase Requisition' form
CHG00071897 Request Management Enhancement Create 'Request Support from the Tech Desk' form
CHG00071896 Request Management Enhancement Migrate SUHP: Prefinancial Approval
N/A
CHG00071852 SUHP Enhancement Modify 'Request Help with Technology' form
CHG00066536 Request Management Enhancement Modify 'Add or Modify Access to SAA Filemaker Database' form
CHG00071677 Request Management Enhancement Create 'Request Business Expense Support - SMC' form
CHG00071675 Request Management Enhancement Migrate PPMaaS R.2
N/A
CHG00071671 PPM Enhancement Modify 'Request Computer Loaner' form
CHG00071671 Request Management Enhancement Modify 'Get Help with Graduate Financial Support' form
CHG00071550 Request Management Enhancement Add "Service" to major incident email
CHG00071547 Major Incident Management Enhancement Modify 'Stanford Website Info Group' email notification
CHG00071546 Request Management Enhancement Modify 'SU Hardware Program - Am I eligible for a new computer?' form
CHG00071964 Request Management Enhancement Modify computer eligibility check message for order guides
CHG00071961 SUHP Enhancement Add Item code LABOR AV O to 'Add Video Conference Service' and 'Change or Cancel Video Conference Service' forms
CHG00071933 Request Management Enhancement Modify access to Defects report
CHG00071931 Reporting Enhancement Modify 'GSB Media Services Request' form
CHG00071930 Request Management Fix Create Incident from Support Request related records fix
CHG00071940 Request Management Fix Remove eligibility message for monitors
CHG00071955 SUHP
August 2023
ServiceNow Production Changes for R:230831
ServiceNow R:230831 changes applied between 08-25-23 and 08-31-23 included [0] New Features, [0] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Fix SUHP pre-financial workflow failing new SUHP requests
CHG00071409 SUHP ServiceNow Production Changes for R:230824
ServiceNow R:230824 changes applied between 08-17-23 and 08-24-23 included [0] New Features, [19] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Get Assistance with Salary Planning Requests' form
CHG00071314 Request Management Enhancement Create 'Get Assistance with Staff Compensation Policy Questions' form
CHG00071316 Request Management Enhancement Create 'Get Assistance with Supplemental Pay Requests' form
CHG00071318 Request Management Enhancement Create 'Get Assistance with Remote Pay Questions' form
CHG00071319 Request Management Enhancement Create 'Get Assistance with Pay Transparency' form
CHG00071320 Request Management Enhancement Filter Mapping for Nero workgroup
CHG00071280 Request Management Enhancement Create 'Request for Classroom Support' API
CHG00071339 Integration Enhancement Create 'Request AFS Quota Increase' workflow
CHG00071348 Integration Enhancement Modify 'Request Rec Support' form
CHG00071347 Request Management Enhancement Create SUHP Order Guide for PPO
CHG00071346 SUHP Enhancement Add Consumable to Research Computing ORBIT forms
CHG00071354 Request Management Enhancement Create 'Get Assistance with Temp/Casual Pay Requests' form
CCHG00071325 Request Management Enhancement Create 'Request Computer Loaner' form
CHG00071353 Request Management Enhancement Modify 'Add Residential Network Service' form
CHG00071372 Request Management Enhancement Add/Modify OCRO PPM specific fields
CHG00071359 PPM Enhancement Create 'Get Assistance with Bonus Policy Questions' form
CHG00071355 Request Management Enhancement Create 'Request for Classroom Support' form
CHG00071352 Request Management Enhancement Modify DMCA notifications
CHG00071224 Request Management Enhancement Update existing resource plan upload script
CHG00071291 PPM ServiceNow Production Changes for R:230817
ServiceNow R:230817 changes applied between 08-11-23 and 08-17-23 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance Helpline' form
CHG00071014 Request Management Enhancement Modify 'Request Ergonomics Services' form
CHG00071105 Request Management Enhancement Modify 'Inquire about Student Account or Bill Charges' form
CHG00071153 Request Management Enhancement Modify 'Get help with Stanford Alumni Groups' form
CHG00071155 Request Management Enhancement Modify 'Change Existing Payee/Supplier Information' form
CHG00071156 Request Management Enhancement Modify 'Video-conference Medical Interpretation (Jabber) - General Request' form
CHG00071157 Request Management Enhancement PTA Validation configuration
CHG00071200 Request Management Fix SNOW data cache not clearing in Incorta report
CHG00071190 Reporting ServiceNow Production Changes for R:230810
ServiceNow R:230810 changes applied between 08-04-23 and 08-10-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request or Change Faculty, Staff, or Student Data' form
CHG00070838 Request Management Enhancement Modify 'Report a GSB Slate Login Issue' form
CHG00070863 Request Management Enhancement Modify 'Request a Spouse/Partner Courtesy Card and/or Dependent Card' form
CHG00070872 Request Management Enhancement Modify appointment times for 'FMS Check Walk Up Appointments'
CHG00070893 Core Enhancement Modify 'Request for GiveGab/Stripe access, credit card payment processing support, or device (SAA)' form
CHG00070936 Request Management Enhancement Modify 'Request Computer and/or Workspace Accessory Consultation (H&S)' form
CHG00070952 Request Management Enhancement Modify 'Load STARS Historical Records' form
CHG00070953 Request Management ServiceNow Production Changes for R:230803
ServiceNow R:230803 changes applied between 07-28-23 and 08-03-23 included [0] New Features, [11] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Cloud Security Management (Wiz)' form
CHG00070440 Request Management Enhancement Modify 'Get help with Stanford Alumni Groups' form
CHG00070556 Request Management Enhancement Modify 'Add Card Service' & 'Change or Cancel Card Service' forms
CHG00070572 Request Management Enhancement Create 'Request alumni email address alias or POP/IMAP password' form
CHG00070613 Request Management Enhancement Modify 'Get Assistance with Gift Processing System' form
CHG00070628 Request Management Enhancement Modify 'Request OCRO Expense Reimbursement' form
CHG00070661 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00070663 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00070666 Request Management Enhancement Modify 'Add Video Conference Service' & 'Change or Cancel Video Conference Service' forms
CHG00070715 Request Management Enhancement Create 'Request UIT CRC Service for HSDO' form
CHG00070722 Request Management Enhancement Increase order of delete secure records clean up script
CHG00070546 Core
July 2023
ServiceNow Production Changes for R:230727
ServiceNow R:230727 changes applied between 07-20-23 and 07-27-23 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request change to varsity sports in your alumni/donor account' form
CHG00070429 Request Management Enhancement Modify 'Image/Re-Image a Computer (SoM)' form
CHG00070396 Request Management Enhancement Modify SoM Building routing list
CHG00070391 Request Management Enhancement Create 'Inquire about Enrollment Groups' form
CHG00070434 Request Management Enhancement Create OCRO PPM email notification
CHG00070316 PPM Enhancement Modify 'Request for Matlab Network Institution License' form
CHG00070300 Request Management Enhancement Create University Hall - Check Pick Up Queue Dashboard
N/A
CHG000702844 Reporting Enhancement Modify Crowdstrike ET Servers
CHG00070321 Request Management Enhancement Modify Project Classification
CHG00070299 PPM Enhancement Modify UIT Ordering and Billing categories
CHG00070298 Service Portal Fix Clear "I am not eligible" error message on UIT Order Guide
CHG00070387 Request Management ServiceNow Production Changes for R:230720
ServiceNow R:230720 changes applied between 07-14-2023 and 07-20-2023 included [0] New Features, [10] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add Customer visible to Close notes for Incidents and Support Requests
CHG00070052 Incident / Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00070059 Request Management Enhancement Create 'FMS Walk-up will call check pickup' release
N/A
CHG00070087 Core Enhancement Modify 'Add Video Conference Service' form
CHG00070089 Request Management Enhancement Create AWS - Tag updates migration to Production
N/A
CHG00070141 Request Management Enhancement Create 'Request Cardinal Print Refund/Credit' form
CHG00070167 Request Management Enhancement Modify 'Request Clark SCi3 Access' form
CHG00070209 Request Management Enhancement Stop Knowledge search from auto-expanding when short description is modified on SRT (Support Request Tasks)
CHG00070225 Request Management Enhancement Create PPM as a Service Release-1 PRD Support Tasks
N/A
CHG00070230 PPM Enhancement Modify 'Add Time & Materials Service' form
CHG00070234 Request Management Fix 'Guest' is no longer an option in 'Request by' field on tickets
CHG00070008 Incident / Request Management Fix GCP asset not pulling up as option to on GCP form
CHG00070057 Asset Management Fix 'Demand Owner' field loads slowly on Demand record
CHG00070197 AGILE ServiceNow Production Changes for R:230713
ServiceNow R:230713 changes applied between 07-07-23 and 07-13-23 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'UIT CRC Research Lab Support - General Request' form
CHG00069773 Request Management Enhancement Modify 'Change or Cancel Business Agreements Service' form
CHG00069777 Request Management Enhancement Modify 'Obtain Key/Card Access to SoE Building or Office' and 'Obtain Access to SoE Laboratory/Shop and/or Office' forms
CHG00069799 Request Management Enhancement Modify 'Request a Nero Google Cloud Platform (GCP) Project' form
CHG00069800 Request Management Enhancement Modify 'Report Student COVID-19 Isolation' form
CHG00069820 Health Check Enhancement Disable Color Job and Emails
CHG00069821 Health Check Enhancement Modify 'Request Technical Assistance with Cardinal Print' form
CHG00069822 Request Management Enhancement SUHP improvements and update migration
N/A
CHG00069826 Request Management Enhancement Modify 'Add Business Agreements Service' and 'Change or Cancel Business Agreements Service' forms
CHG00069854 Request Management Enhancement Create inbound action for Smartsheet
CHG00069861 Request Management Enhancement Modify 'Request a Contractor-Vendor Card' form
CHG00069897 Request Management Enhancement Re-process TASK00528735
CHG00069911 Request Management Enhancement Modify Demand owner field
CHG00069935 AGILE Fix Email notifications not sending when replying through email
CHG00069813 Incident Management ServiceNow Production Changes for R:230706
ServiceNow R:230706 changes applied between 06-29-23 and 07-06-23 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Organization Code Hierarchy' form
CHG00069680 Request Management Enhancement Migrate ORBIT Group 4 and Group 5 internal forms
N/A
CHG00069385 ORBIT Enhancement Create OCRO Dashboards
CHG00069073 Reporting Enhancement PPM as a Service rollout
N/A
CHG00068959 PPM Enhancement Create 'Workforce Optimization - General Request' form
CHG00069609 Request Management Enhancement Modify 'Subversion (SVN) Code Repository' form
CHG00069475 Request Management Enhancement Modify 'UIT Billing and Revenue Operations' form and categories
CHG00069508 Request Management Enhancement Create 'UHR Staff Compensation' user criteria
CHG00069604 Request Management Enhancement Revert 'Get Assistance with SAA GiveGab' form to prior version
CHG00069676 Request Management Fix New owner not populating on submitted 'Request to Update SUHP Hardware Asset Owner' form
CHG00069678 Request Management Fix Shopping cart widget appears in Service Portal for SoM catalog items related to their order guide
CHG00069664 Portal
June 2023
ServiceNow Production Changes for R:230629
ServiceNow R:230629 changes applied between 06-23-23 and 06-29-23 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get assistance with a Travel Profile' form
CHG00069323 Request Management Enhancement Modify 'Request UIT Service Systems & Solutions (S3) Support' form
CHG00069346 Request Management Enhancement Create ITI Operations Dashboard
CHG00069359 Reporting Enhancement Create 'Request a new Microsoft Teams team for Stanford University' form
CHG00069361 Request Management Enhancement Create 'Request Rec Support' form
CHG00069362 Request Management Enhancement Modify 'Subversion (SVN) Code Repository request form' form
CHG00069475 Request Management Enhancement Modify "Billing and UIT Revenue Operations" & "OrderIT (PMG)" Service Categories and Catalog Items
CHG00069508 Portal ServiceNow Production Changes for R:230622
ServiceNow R:230622 changes applied between 06-01-23 and 06-22-23 included [0] New Features, [21] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Gift Processing System' form
CHG00069138 Request Management Enhancement Create 'Cloud Security Management (Wiz)' form
CHG00069139 Request Management Enhancement Modify 'Add Business Agreements Service' form
CHG00069140 Request Management Enhancement Create 'Request AFS Quota Increase' form
CHG00069200 Request Management Enhancement Modify SUHP accessory workflow
CHG00069180 Request Management Enhancement Modify 'Upgrade Mac OS' assignment group routing
CHG00069179 Request Management Enhancement Create 'Request UIT Service Systems & Solutions (S3) Support' form
CHG00068853 Request Management Enhancement Modify Nero Project folder
CHG00069148 Request Management Enhancement Modify 'Submit Comments or Concerns Regarding the 2021-22 Stanford University Sports Gender Equity Review' form
CHG00068867 Request Management Enhancement Modify 'Claim Missing Unidentified Funds or Branch Deposits' form
CHG00068906 Request Management
Enhancement Modify 'Report Barcode printer issues' form
CHG00068920 Request Management Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise (UCCE)' form
CHG00068934 Request Management Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form
CHG00068956 Request Management Enhancement Modify 'Request change to your name while at Stanford (from the Registrar) in your alumni/donor account' form
CHG00069015 Request Management Enhancement Modify 'Request Graduate Admissions Support' form
CHG00069083 Request Management Enhancement Modify 'Request SUDPS Data' form
CHG00069132 Request Management Enhancement Create 'Request Cvent Support' form
CHG00069144 Request Management Enhancement Create forward inbound action for SOM NetDB emails
CHG00069077 Core Enhancement Show RITM watch list on TASK tickets
CHG00069086 Request Management Enhancement Add user presence system properties
CHG00069075 Core Enhancement Modify 'OrderIT (PMG)' form
CHG00069188 Request Management Fix Owned by and Requested by not populating in Stanford Site Factory assets
CHG00069141 Asset Management Fix Jira ticket details not showing in Change Requests and Change Tasks
CHG00068922 Integration ServiceNow Production Changes for R:230601
ServiceNow R:230601 changes applied between 05-25-23 and 06-01-23 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request for GiveGab/Stripe, credit card payment processing support, or device (SAA)access' form
CHG00068766 Request Management Enhancement Modify ITI assignment group name and form workflow changes
CHG00068748 Request Management Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form
CHG00068655 Request Management Enhancement Modify 'Request Marketing and Systems Support for Stanford Transportation' workflow
CHG00068724 Request Management Enhancement Display hover text for manager delegate and alternate assessor
CHG00068767 Core Enhancement Reduce maximum file attachment size
CHG00068614 Core Enhancement Modify 'Involuntary Leave of Absence' form
CHG00068562 Request Management Enhancement Modify 'Upload Excel Data to Tidemark' form
CHG00068586 Request Management Fix Some email replies are not updating TASK records
CHG00068649 Core
May 2023
ServiceNow Production Changes for R:230525
ServiceNow R:230525 changes applied between 05-19-23 and 05-25-23 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Jira cloud migration
N/A
CHG00067545 Integration Enhancement Disable JIRA Integration in ServiceNow
N/A
CHG00067913 Integration Enhancement Create API integration for DMCA
CHG00068297 Integration Enhancement Create 'SOM compliance' report
CHG00068357 Reporting Enhancement Modify 'SOM Computer Request' form
CHG00068358 Request Management Enhancement Modify 'Cardinal Protect VDI' form
CHG00068359 Request Management Enhancement Modify 'Image/Reimage a Computer (SoM)' form
CHG00068379 Request Management Enhancement Modify 'Add Business Agreements Service' form
CHG00068383 Request Management Enhancement Modify 'Enroll for PCI Awareness Training' form
CHG00068388 Request Management Enhancement Modify 'SOM Computer Request' form
CHG00068404 Request Management Enhancement Modify 'Request SRWC Facilities Support' form
CHG00068446 Request Management Enhancement Modify 'Request ServiceNow Support' form
CHG00068516 Request Management Enhancement Clone script clean up
CHG00068526 Core Fix Assets in AMDB are getting empty Asset Tags
CHG00068515 Asset Management ServiceNow Production Changes for R:230518
ServiceNow R:230518 changes applied between 05-12-23 and 05-18-23 included [0] New Features, [1] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Add Mobile Service approval email
CHG00068079 Request Management Fix Health Check alerts not sending for first time submitters
CHG00068179 Health Check ServiceNow Production Changes for R:230511
ServiceNow R:230511 changes applied between 05-04-23 and 05-11-23 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Jamf Access for IT Professionals' form
CHG00068024 Request Management Enhancement Modify Add and Change approval email templates
CHG00068093 Request Management Enhancement Modify 'Request New GSB Computer' workflow
CHG00068009 Request Management Enhancement Modify 'Hospital Employees Page'
CHG00067890 Portal Enhancement Modify Alumni Donor Account forms
CHG00068017 Request Management Enhancement Modify 'LBRE Purchasing Services' form
CHG00068011 Request Management Fix P1 tickets not showing red dot on list view
CHG00068068 Core ServiceNow Production Changes for R:230504
ServiceNow R:230504 changes applied between 04-28-2023 and 05-04-2023 included [0] New Features, [13] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get assistance with OBI (OOD/SAA/External Relations Only)' form
CHG00067633 Request Management Enhancement Modify 'Request changes to a student activity/ies or residence/s in your alumni/donor account' form
CHG00067635 Request Management Enhancement Create 'Request Assistance with Undergraduate Distinction' form
CHG00067667 Request Management Enhancement Create 'SoE IT Consultation - Specialized Workstation / Server Request' form
CHG00067678 Request Management Enhancement Create OCRO order guide
CHG00067734 SUHP Enhancement Create 'Request a new Microsoft Teams team in the School of Medicine' form
CHG00067739 Request Management Enhancement Create 'Request On-Premise Kubernetes Cluster' form
CHG00067753 Request Management Enhancement Create 'Request Jamf Access for IT Professionals' form
CHG00067757 Request Management Enhancement Set assets to retired state
CHG00067765 Asset Management Enhancement Modify 'Request Remote Mobile Deposit or Desktop Deposit Access' form
CHG00067766 Request Management Enhancement Modify 'Request Emergency Change to Plan' form
CHG00067790 Request Management Enhancement Modify 'Request Enterprise Technology Storage Infrastructure Support' form
CHG00067791 Request Management Enhancement Modify 'Request a Mobile Device or Plan' form
CHG00067864 Request Management
April 2023
ServiceNow Production Changes for R:230427
ServiceNow R:230427 changes applied between 04-21-2023 and 04-27-2023 included [0] New Features, [2] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request vSphere Replication' form
CHG00067619 Request Management Enhancement Update Cleanup Script for SRT Deletions
CHG00067598 Core Fix Nero Form project is not creating from API calls
CHG00067489 Integration / Request Management ServiceNow Production Changes for R:230420
ServiceNow R:230420 changes applied between 04-14-2023 and 04-20-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Migrate ORBIT Group 3 into Prd
N/A
CHG00067043 Request Management Enhancement Modify 'Request Carnegie Institution Courtesy Card' form
CHG00067246 Request Management Enhancement Create 'Get Assistance with IT Wiring Construction Work Orders' form
CHG00067269 Request Management Enhancement Create 'Add User(s) to Cardinal Flex Application' form
CHG00067350 Request Management Enhancement Enhance Nero R.2
N/A
CHG00067371 Request Management Enhancement Create 'Get Help with University IT Technology Training' form
CHG00067383 Request Management Fix 'Impacted Services/CIs' automatically added to the Change Request based on predefined CI relationships
CHG00067296 Change Management ServiceNow Production Changes for R:230413
ServiceNow R:230413 changes applied between 04-07-2023 and 04-13-2023 included [0] New Features, [12] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request an ASSU Courtesy Card' form
CHG00067060 Request Management Enhancement Create 'Request Carnegie Foundation Courtesy Card' form
CHG00067128 Request Management Enhancement Create 'Get Help With Mobile Network Connectivity' form
CHG00067077 Request Management Enhancement Modify 'Request ServiceNow Support' form
CHG00067160 Request Management Enhancement Modify 'Change or Cancel Mobile Service' approval email
CHG00067156 Request Management Enhancement Create 'Request for eProtocol Help' form
CHG00067111 Request Management Enhancement Modify 'GSB Media Service Request' form
CHG00067202 Request Management Enhancement Create 'Request for PDF Version of the Stanford Bulletin' form
CHG00067219 Request Management Enhancement Modify FMS Administrative Support forms
CHG00067221 Request Management Enhancement Do not expand Search Knowledge results when modifying short description
CHG00067157 Knowledge Management Enhancement Modify 'Report Student COVID-19 Isolation' form
CHG00067106 Health Check Enhancement Modify 'CRCTime' API
CHG00067238 Integration ServiceNow Production Changes for R:230406
ServiceNow R:230406 changes applied between 03-31-2023 and 04-06-2023 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00066797 Request Management Enhancement Modify 'Request a Smartsheet Account' form URL redirection
CHG00066802 Request Management Enhancement Modify 'My Ticket' widget on Service Portal
CHG00066865 Portal Enhancement Modify 'SoM Computer Request' order guide
CHG00066866 Request Management Enhancement Modify 'Reserve Space/Conference Room in Science & Engineering Quad' form
CHG00066875 Request Management Enhancement Modify INC priority mirroring
CHG00066900 Incident Management Enhancement Create 'Get Assistance with Organization (Org) Code Hierarchy' form
CHG00066912 Request Management Enhancement Modify 'Add Research Computing Service' form
CHG00066938 Request Management Enhancement Modify 'Request Mobile ID Support' form
CHG00067006 Request Management Enhancement Modify 'Request changes to a student activity/ies or residence/s in your alumni/donor account' form
CHG00067012 Request Management Fix 'Copy Change' allowed 'Retired' CIs to be used and routed for approval
CHG00066936 Change Management Fix SUHP Asset 'Stockroom' not audited in Activity log
CHG00066958 Asset Management
March 2023
ServiceNow Production Changes for R:230330
ServiceNow R:230330 changes applied between 03-24-2023 and 03-30-2023 included [0] New Features, [10] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create URP-SRWC-Cardinal-C217 Stockroom
CHG00066601 Request Management Enhancement Modify 'Centralized Logging - Enterprise (Splunk) - General Request' form
CHG00066608 Request Management Enhancement Modify VPSA Inbound Actions
CHG00066627 Request Management Enhancement Modify 'Change or Cancel Mobile Service' form
CHG00066673 Request Management Enhancement Create 'Request a Service Animal ID Card' form
CHG00066689 Request Management Enhancement Add the 'Time Worked' field to Support Request ticket types
CHG00066705 Request Management Enhancement Update the existing INC email notification
CHG00066724 Request Management Enhancement Request to 'quiet close' all of the expired tickets in a report
CHG00066742 Request Management Enhancement Create 'Request Chan Zuckerberg Biohub Courtesy Card' form
CHG00066796 Request Management Enhancement Update ExRE/MCD scheduled retirement date
CHG00066798 Request Management Fix GSB Media Service Request 'Actual Start/End Time' field incorrect
CHG00066712 Request Management Fix 'Copy Change' automatically adding user to system chat
CHG00066745 Change Management Fix Variable fields are in the wrong position on fulfiller view
CHG00066761 Request Management Fix Add Paging Service workflow incorrectly requires mandatory field
CHG00066799 Request Management ServiceNow Production Changes for R:230323
ServiceNow R:230323 changes applied between 03-17-2023 and 03-23-2023 included [0] New Features, [17] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify when Shipping Information section shows on 'Change or Cancel Mobile Service' form
CHG00066534 Request Management Enhancement Modify Data/Service Plan on 'Change or Cancel Mobile Service' form
CHG00066591 Request Management Enhancement New Health Check notifications
N/A
CHG00066592 Health Check Enhancement Add a label to Alumni Donor forms
CHG00066600 Request Management Enhancement Modify 'GSB Media Services Request' form
CHG00066569 Request Management Enhancement Modify 'Request a New Card Reader' form
CHG00066568 Request Management Enhancement Modify student isolation notification
CHG00066500 Health Check Enhancement Modify 'Get Assistance with the Stanford Travel Program' form
CHG00066497 Request Management Enhancement Modify 'Get Assistance with a Travel Profile' form
CHG00066498 Request Management Enhancement Modify 'Get Assistance with Unused Airline Tickets' form
CHG00066499 Request Management Enhancement Create 'Request Carnegie Institution Courtesy Card' form
CHG00066501 Request Management Enhancement Create 'Help with Financial Data Analysis and Insights' form
CHG00066514 Request Management Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form
CHG00066517 Request Management Enhancement Modify 'Request with Administrative Support for FMS' form
CHG00066519 Request Management Enhancement Create 'Request Special Staff Access to Alumni Only Offerings' form
CHG00066518 Request Management Enhancement Restrict COVID Isolation Resubmission
CHG00066485 Health Check Enhancement Modify access to SU Dynamic Asset Lookup
CHG00066502 Asset Management Fix CRC Webservice API fix for timeout error
CHG00066575 Integration Fix Remove AI search message on fulfiller view of knowledge article
CHG00066603 Knowledge Management Fix Subscriber name not displaying for SHC/SCH email for 'Add Mobile Service' form
CHG00066593 Request Management ServiceNow Production Changes for R:230316
ServiceNow R:230316 changes applied between 03-10-2023 and 03-16-2023 included [0] New Features, [9] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Read Only Role to View Billable Tables
CHG00066289 Core Enhancement Modify UIT CCT Inbound Action
CHG00066293 Request Management Enhancement Remove incident button on the On Call Schedule category page
CHG00066306 Portal Enhancement Modify SUHP order guide workflow
CHG00066307 SUHP Enhancement Create 'Request H&S Smartsheet' form
CHG00066317 Request Management Enhancement Create 'Request for Phone Coverage' form
CHG00066329 Request Management Enhancement Modify 'Request changes to community affinities in your alumni/donor account' form
CHG00066363 Request Management Enhancement Modify HCE 90 days baseline changes
N/A
CHG00066419 Health Check Enhancement Modify Project - Business Case tab view
CHG00066442 PPM ServiceNow Production Changes for R:230309
ServiceNow R:230309 changes applied between 03-03-2023 and 03-09-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Upgrade ServiceNow to Tokyo
N/A
CHG00065566 Core Enhancement Improve search capabilities for Project and Demand Records
CHG00066005 PPM Enhancement Modify ‘Hardware Requests & Returns’ form
CHG00066014 Request Management Enhancement Modify ‘Request SUDPS Data’ form
CHG00066073 Request Management Enhancement Modify ‘Ask for a Travel Medical Waiver: Airfare Class Exception’ form
CHG00066075 Request Management Enhancement Modify ‘Request YubiKey Reimbursement’ form
CHG00066101 Request Management Enhancement Disable OOB Notification in ServiceNow
N/A
CHG00066103 Request Management Enhancement Modify Alumni Donor Forms
CHG00066104 Request Management Enhancement Create DMCA integration with ServiceNow
N/A
CHG00066117 Integration Enhancement Modify ‘Obtain Key/Card Access to R&DE Buildings’ form
CHG00066155 Request Management Enhancement Modify ‘Obtain Access to SoE Laboratory/Shop’ form
CHG00066175 Request Management Enhancement Modify ‘Request Technical Assistance with Cardinal Print’ form
CHG00066180 Request Management Enhancement Modify SUHP Order Guide Model Display Name
N/A
CHG00066204 Request Management Fix Tokyo - Subcategories on Service Portal are not expanding. Instead it shows {{cat.title}}
CHG00066108 Portal Fix SUHP Asset ‘Billed flag’ not being set
CHG00066198 Asset Management ServiceNow Production Changes for R:230302
ServiceNow R:230302 changes applied between 02-24-2023 and 03-02-2023 included [0] New Features, [16] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request changes to the skills & specialties list in your alumni/donor account' form
CHG00065841 Request Management Enhancement Modify 'Request a Contractor-Vendor Card' form
CHG00065899 Request Management Enhancement Modify 'Request Exception for Undergraduate Travel to "High" or "Extreme" Location' form
CHG00065935 Request Management Enhancement Modify 'New AWS Service Request' form
CHG00065939 Request Management Enhancement Health Check updates related to buildings accessed
N/A
CHG00065491 Health Check Enhancement Modify 'Request New GSB Computer' form
CHG00065890 Request Management Enhancement Modify 'Change or Cancel Paging Service' form headers
CHG00065951 Request Management Enhancement Modify 'Change or Cancel Mobile Service' form headers
CHG00065950 Request Management Enhancement Add new Inbound Action for Smart Page Directory updates to create a Support Request
CHG00065830 Request Management Enhancement Modify 'Request a Spouse/Partner Courtesy Card' form
CHG00065812 Request Management Enhancement Modify 'ET Offboarding Process' workflow
CHG00065838 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00065736 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00065737 Request Management Enhancement Modify 'Get MCD Operations & Facilities Support' form
CHG00065739 Request Management Enhancement Modify 'Request a new Computer and/or Accessories: GSB' form
CHG00065790 Request Management Enhancement Add 'YubiKey Reimbursement Request' form
CHG00065832 Request Management Fix 'Add Mobile Service workflow' not closing RITM when closed incomplete
CHG00065956 Request Management Fix Header is missing for 'Change or Cancel Research Computing Service' form and typo in 'Adjust Mobile Service' form's error popup window
CHG00065718 Request Management Fix Item quantity field is accepting the decimal number only if zero is added before decimal point
CHG00065810 Request Management
February 2023
ServiceNow Production Changes for R:230223
ServiceNow R:230223 changes applied between 02-17-2023 and 02-23-2023 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement SUHP enhancement migration to production
N/A
CHG00065570 Request Management Enhancement Modify 'Request Wasabi Cloud Storage' form
CHG00065618 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00065619 Request Management Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' notifications
CHG00065672 Request Management Enhancement Modify Student Isolation notifications
CHG00065713 Health Check Enhancement Modify Health Check notification
CHG00065714 Health Check Fix 'Adjust Mobile Services' form bill start date field not displaying in backend
CHG00065665 Request Management ServiceNow Production Changes for R:230216
ServiceNow R:230126 changes applied between 02-10-2023 and 02-16-2023 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Create GSB Applicant Authentication Issue' form
CHG00065479 Request Management Enhancement Modify 'Hardware Requests & Returns' form
CHG00065480 Request Management Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' workflow
CHG00065535 Request Management Enhancement Modify 'Add Mobile Service' and 'Change or Cancel Mobile Service' form
CHG00065534 Request Management Enhancement Modify SUHP asset upload workflow to create multiple assets separated by commas
N/A
CHG00065481 Request Management Enhancement Update quick search filters for Stories
CHG00065491 Agile Development Enhancement Modify 'Change or Cancel Mobile Service' form to hide 'Select Device' question when 'Cancel' is selected
CHG00065434 Request Management Enhancement Modify 'Request LBRE Accounts Payable Services' form
CHG00065304 Request Management Enhancement Modify 'Request Code Group Support' form
CHG00065306 Request Management Fix Call record that is transferred to Incident does not show under Related Calls tab on Incident record
CHG00065494 Incident Management Fix 'Adjust Mobile Services' form questions not displaying standard behavior
CHG00064802 Request Management ServiceNow Production Changes for R:230209
ServiceNow R:230209 changes applied between 02-03-2023 and 02-09-2023 included [0] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify secure Incident ACL
CHG00064932 Incident Management Enhancement Modify 'Undergraduate Visiting Research Intern Application' form
CHG00065090 Request Management Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian'' form
CHG00065097 Request Management Enhancement Modify 'Request Instrument Training' form
CHG00065100 Request Management Enhancement Modify 'Financial Risk Management' form
CHG00065154 Request Management Enhancement Create 'Request a new Computer and/or Accessories: VPA' order guide
CHG00065155 Request Management Enhancement Modify 'SAA & MCD' order guides
CHG00065167 Request Management Enhancement Modify 'Close a Non-Sponsored Project Task Awards (PTA) or Segment' form
CHG00065170 Request Management Enhancement Modify 'Request a new Computer and/or Accessories' order guide
CHG00065171 Request Management Enhancement Modify 'Other Merchant Services Related Inquiries/Requests' form
CHG00065178 Request Management Enhancement Modify 'Create SUHP Order Guide for New Client' form
CHG00065180 Request Management Enhancement Modify 'Service Alert' ordering
CHG00065192 Portal Enhancement Modify 'Get Hoover Library & Archives Assistance' form notification
CHG00065206 Request Management Enhancement Modify SUHP DOR order guide user criteria
N/A
CHG00065208 Request Management Enhancement Modify 'Request Event Admin access to events.stanford.edu' form
CHG00065214 Request Management Enhancement Modify 'ET Offboarding' form
CHG00065229 Request Management Enhancement Create 'Request Technical Operations Support & Repair' form
CHG00065288 Request Management Enhancement Modify ITI incident SLA for P3 and P4
CHG00065290 Incident Management Fix PTA variable field missing on 'Change or Cancel Mobile/Paging Service' forms
CHG00065293 Request Management ServiceNow Production Changes for R:230202
ServiceNow R:230202 changes applied between 01-27-2023 and 02-02-2023 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Smart Page On-Call Schedule Support' form
CHG00064812 Request Management Enhancement Create 'Request changes to race/ethnicity..' form
CHG00064816 Request Management Enhancement Create 'Report issues with Stanford degrees..' form
CHG00064818 Request Management Enhancement Create multiple OOD forms
TASK00437442 / TASK00437447 / TASK00437448 / TASK00437450 / TASK00437451 / TASK00442461 / TASK00451095
CHG00064854 Request Management Enhancement Modify 'Request Data Owner Approval' form
CHG00064889 Request Management Enhancement Modify 'Visiting Student Researcher Application' form
CHG00064893 Request Management Enhancement Modify 'Enroll for PCI Awareness Training' form
CHG00064967 Request Management Enhancement Modify ORBIT Mobile Device Type table
CHG00064975 Request Management Enhancement Create 'Operator Services Center - General Request' form
CHG00064979 Request Management Enhancement Modify Struxureware URL to update items to PRD
CHG00065004 Request Management Enhancement Create 'Request change to your name while at Stanford..' form
CHG00065015 Request Management Enhancement Create 'Request a new Computer and/or Accessories: SUHP' form
CHG00065021 Request Management Enhancement Modify 'Request LBRE Purchasing Services' and "Request LBRE Accounts Payable..' forms
CHG00065047 Request Management Fix Cardinal Protect option on Order Guides is not defaulting to 'No'
CHG00064969 Request Management Fix Ethics and Compliance form not saving on fulfiller view
CHG00064981 Request Management Fix H&S Asset field not mandatory for SUHP Non-recommended Accessory Model
CHG00065025 Request Management
January 2023
ServiceNow Production Changes for R:230126
ServiceNow R:230126 changes applied between 01-20-2023 and 01-26-2023 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request New GSB Tablet' form
CHG00064862 Request Management Enhancement Create 'Request a Faculty Invitation Letter (Barile Law)' form
CHG00064749 Request Management Enhancement Create 'Stanford Device Registration Request' form
CHG00064763 Request Management Enhancement Modify 'Obtain Key/Card Access to R&DE Buildings' form
CHG00064787 Request Management Enhancement Modify 'Request ServiceNow Support' form
CHG00064804 Request Management Enhancement Modify 'Request Facilities Engineering Billing' form
CHG00064835 Request Management Enhancement Create 'Request a Business Affairs Job Posting' form
N/A
CHG00064802 Request Management Enhancement SLA ITI Phase I
CHG00064416 Incident Management Enhancement Modify 'SOM Computer Request' form
CHG00064666 Request Management Enhancement ORBIT Phase 2: Mobile Add/Change/Cancel forms
N/A
CHG00063255 Request Management Enhancement Add PPM Resource Management Contract Schedule
CHG00064814 PPM Enhancement Add new metric and database view for assignment group changes
CHG00064702 Core / Reporting Fix 'Other' option fields display incorrectly on 'Change or Cancel Mobile Service' form
CHG00064807 Request Management Fix Some SUHP Approvals not being sent to EAM
CHG00064775 SUHP Fix SUHP order guide accessory workflow - auto return asset error
CHG00064757 SUHP ServiceNow Production Changes for R:230119
ServiceNow R:230119 changes applied between 01-13-2023 and 01-19-2023 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a new Computer and/or Accessories' form
CHG00064456 Request Management Enhancement Modify 'Need help with your gift or Stanford Account?' form
CHG00064517 Request Management Enhancement Modify 'R&DE' forms
CHG00064521 Request Management Enhancement Modify 'Mobile Deposit Access' form
CHG00064550 Request Management Enhancement Modify 'Request Graduate Admissions Support' form
CHG00064552 Request Management Enhancement Remove 'Computer & Laptops' category from portal
CHG00064568 Portal Enhancement Modify all H&S assets scheduled retirement dates
CHG00064577 Asset Management Enhancement Modify 'Environment' field on 'Story' records
CHG00064578 AGILE Fix Child Incident active on closure of Parent Incident
CHG00064543 Reporting ServiceNow Production Changes for R:230112
ServiceNow R:230112 changes applied between 01-06-2023 and 01-12-2023 included [0] New Features, [14] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Grant Location API' form
CHG00064142 Request Management Enhancement Modify 'Hospital Employees' ServiceNow page
CHG00064374 Portal Enhancement Modify recipient list for 'Outstanding SHC and SCH Related Change Requests' report
CHG00064401 Reporting Enhancement Update images in 'How to Log into Smart Page Profile' knowledge article
CHG00064399 Knowledge Management Enhancement Deactivate Health Check scheduled emails for students
N/A
CHG00064414 Health Check Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form
CHG00064288 Request Management Enhancement Modify 'Technical Assistance with Cardinal Print' form
CHG00064291 Request Management Enhancement Modify 'Request New GSB Computer' form
CHG00064297 Request Management Enhancement Create 'Request TSO repair (Student Residential)' form
CHG00064300 Request Management Enhancement Modify 'Contact Alumni Online Customer Service' form
CHG00064320 Request Management Enhancement Modify 'Request Travel Expense Reimbursement' form
CHG00064322 Request Management Enhancement Enable incoming chat audio notification
CHG00064318 Core Enhancement Modify 'SOM Computer Request' form
CHG00064323 Request Management Enhancement Modify 'Get Assistance with OBI (OOD/SAA Only)' form
CHG00064328 Request Management Fix Unable to add multiple items to cart
CHG00064319 Portal Fix Duplication of request updated emails
CHG00064262 Request Management ServiceNow Production Changes for R:230105
ServiceNow R:230105 changes applied between 12-16-2022 and 01-05-2023 included [0] New Features, [2] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'University Privacy Office' form
CHG00064142 Request Management Enhancement Modify 'Get Help with End-Term Course Evaluations' form
CHG00064238 Request Management
December 2022
ServiceNow Production Changes for R:221215
ServiceNow R:221215 changes applied between 12-09-2022 and 12-15-2022 included [0] New Features, [16] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Cardinal Flex Workspace Reservations' form
CHG00063904 Request Management Enhancement SUHP enhancement migration to production
N/A
CHG00063916 Request Management Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form
CHG00063933 Request Management Enhancement Modify 'Request Marketing Support for Stanford Transporation..' form
CHG00063934 Request Management Enhancement Modify 'SD:Telecommunications Request' form
CHG00063946 Request Management Enhancement Modify 'Request Graduate Admissions Support' form
CHG00063965 Request Management Enhancement Modify HILA custom email notifications
CHG00063975 Request Management Enhancement Modify 'Comments and work notes' field ACL on List View for secure tickets
CHG00064002 Incident / Request Management Enhancement Modify 'Request Exception for Undergraduate Travel' form
CHG00064007 Request Management Enhancement Modify Health Check 'Date Approved Changes' field
CHG00064010 Health Check Enhancement Modify 'Request Access to OAK Storage Service' form
CHG00064039 Request Management Enhancement Modify 'Visiting Student Researcher Application' form
CHG00064044 Request Management Enhancement Modify 'Undergraduate Visiting Research Intern Application' form
CHG00064045 Request Management Enhancement Modify 'Stanford University Hardware Program' form
CHG00064048 Request Management Enhancement Modify 'Hardware Requetss & Returns' form
CHG00064049 Request Management Enhancement Modify Health Check nightly job
CHG00064072 Health Check Fix Proposed Major Incident does not update to 'Active' state
CHG00063947 Major Incident Fix Module 'My Profile' option broken in Filter Navigator
CHG00063958 Core ServiceNow Production Changes for R:221208
ServiceNow R:221208 changes applied between 12-02-2022 and 12-08-2022 included [0] New Features, [5] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Hardware Requests & Returns' form
CHG00063685 Request Management Enhancement Modify 'Requested for support, access, or a credit card reader..' form
CHG00063688 Request Management Enhancement Modify 'Faculty and Academic Staff' Portal and Contact Us page
CHG00063764 Portal Enhancement Modify 'Stanford Doerr School of Sustainability Website Feedback' form
CHG00063770 Request Management Enhancement Add 'Cardinal Protect' question to SUHP Order Guides
CHG00063812 Request Management ServiceNow Production Changes for R:221201
ServiceNow R:221201 changes applied between 11-25-2022 and 12-01-2022 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Extended Student Isolation policies
N/A
CHG00063431 Health Check Enhancement Modify 'Request Access to a School of Medicine..'' form
CHG00063433 Request Management Enhancement Modify 'Request MCD Planned Giving Services' form
CHG00063434 Request Management Enhancement Modify 'Inquire About Exchange Programs for Stanford Students' form
CHG00063435 Request Management Enhancement Modify SUHP Computer Model name format
CHG00063441 Asset Management Enhancement Modify Related list to add 'Epics' on 'Scrum view'
CHG00063523 AGILE Enhancement Modify 'Hardware Requests & Returns' form
CHG00063559 Request Management
November 2022
ServiceNow Production Changes for R:221124
ServiceNow R:221124 changes applied between 11-18-2022 and 11-24-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Reset Smart Page Password' form
CHG00063324 Request Management Enhancement Modify 'Request SRWC Health & Safety Services' form
CHG00063327 Request Management Enhancement Modify 'Request SRWC Water/Anchor Point Services form
CHG00063336 Request Management Enhancement Modify 'Request SRWC Facilities Support' form
CHG00063340 Request Management Enhancement Modify 'Request CASHNet Historical Data' form
CHG00063356 Request Management Fix Cannot sign into ServiceNow
CHG00063350 Core ServiceNow Production Changes for R:221117
ServiceNow R:221117 changes applied between 11-12-2022 and 11-17-2022 included [0] New Features, [10] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request MCD Planned Giving Services' form
CHG00063034 Request Management Enhancement Modify Major Incident email notifications
CHG00063110 Major Incident Enhancement Modify 'Get Help with MCD Reporting' form
CHG00063115 Request Management Enhancement Create Order Guide for DoR
CHG00063134 Request Management Enhancement Modify 'Inquire about Changes to My Graduate Program' form
CHG00063138 Request Management Enhancement Modify ACL for Assignment Group creation
CHG00063149 Core Enhancement SUHP enhancement migration to production
N/A
CHG00063191 Request Management Enhancement Modify 'COVID-19 Inquiry' form
CHG00063195 Health Check Enhancement Modify HILA custom email notifications
CHG00063198 Request Management Enhancement Modify 'Hardware Requests & Returns' form
CHG00063217 Request Management ServiceNow Production Changes for R:221110
ServiceNow R:221110 changes applied between 11-04-2022 and 11-11-2022 included [0] New Features, [10] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Cash and Check Bank Deposits - General Request' form
CHG00062244 Request Management Enhancement Modify 'SU Core Delivery Information' variable set
CHG00062666 Request Management Enhancement Create 'Get Assistance with Group or Program Travel' form
CHG00062791 Request Management Enhancement Modify 'Request MCD Research' form
CHG00062838 Request Management Enhancement Create 'Remove Activation Locks' form
CHG00062846 Request Management Enhancement Modify 'Report a Concern to the Stanford University Ethics..' form
CHG00062874 Request Management Enhancement Modify 'ET Offboarding' form
CHG00062977 Request Management Enhancement Modify 'Hardware Requests & Returns' form
CHG00063004 Request Management Enhancement Run data clean up on 'Requested by/for' fields
CHG00063015 Core Enhancement Modify 'UIT Communications Request' form
CHG00063017 Request Management Fix 'Request ServiceNow Support' form does not send email confirmation
CHG00062881 Request Management Fix Asset being assigned to mulitple users
CHG00062973 Asset Management Fix Fields missing from Demand record
CHG00063046 PPM Patch SOA Upgrade for Lenel and CCure Webservice
N/A
CHG00062958 Integration ServiceNow Production Changes for R:221103
ServiceNow R:221103 changes applied between 10-28-2022 and 11-03-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Varsity Building Maintenance' form
CHG00062615 Request Management Enhancement Modify 'Support Request Cisco Unified Contact..' form
CHG00062618 Request Management Enhancement Modify 'Get Help with MCD Reporting' form
CHG00062636 Request Management Enhancement Create 'Request VDI Support' form
CHG00062643 Request Management Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form
CHG00062645 Request Management Enhancement Modify 'Requested for' field to OOB on RITM table
CHG00062648 Request Management Enhancement Create 'Request SoM TDS EXO New Server' form
CHG00062649 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00062709 Request Management Enhancement Modify 'ET Windows On Premise Server Build Request..' form
CHG00062735 Request Management Fix Service Criticality and Priority inconsistency
CHG00062708 Incident Management Patch Stanford Rome Patch 9b/10 Hot Fix
N/A
CHG00061811 Core
October 2022
ServiceNow Production Changes for R:221027
ServiceNow R:221027 changes applied between 10-21-2022 and 10-27-2022 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' data sync rules
CHG00062403 Reporting Enhancement Modify 'Hardware Requests & Returns' form
CHG00062449 Request Management Enhancement Modify Inbound Action to block spam account
CHG00062463 Request Management Enhancement Modify 'Request Loaner Laptop Extension from The Tech Desk' form
CHG00062465 Request Management Enhancement Modify 'Get WalkMe Support and Submit Feedback' form
CHG00062495 Request Management Enhancement Create custom peripheral for SOM Order Guide
CHG00062506 Request Management Enhancement Modify 'GSB Media Services Request' form
CHG00062509 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00062510 Request Management Enhancement Modify 'Request Call Review - Operator Services' form
CHG00062546 Request Management Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing Dashboard..' form
CHG00062551 Request Management Enhancement Create 'Service' columns on Task table for all ticket types
CHG00062557 Reporting Fix Unable to create SUHP Hardware Assets
CHG00062507 Asset Management ServiceNow Production Changes for R:221020
ServiceNow R:221020 changes applied between 10-14-2022 and 10-20-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with Remote Worker Reimbursements' form
CHG00062160 Request Management Enhancement Modify 'Create website on Stanford Sites' form
CHG00062179 Request Management Enhancement Modify 'Build a Meeting Room' workflow
CHG00062215 Request Management Enhancement Modify 'SOM Computer Request' form
CHG00062217 Request Management Enhancement Modify 'Stanford Calendar Resource Request' form
CHG00062220 Request Management Enhancement Modify 'Visiting Student Researcher Application' form
CHG00062241 Request Management Enhancement Modify 'Survey Tool (Qualtrics) - General Request' form
CHG00062242 Request Management Enhancement Create 'Request Call Review - Operator Services' form
CHG00062250 Request Management Enhancement Modify 'Request Authority for HR Simplication, Manager Center..' form
CHG00062286 Request Management Enhancement Modify 'Requested for support, access, or a credit card reader..' form
CHG00062301 Request Management Enhancement Modify 'Request Data Owner Approval' form
CHG00062331 Request Management Enhancement Modify 'Facilities Services' Contact Us page
CHG00062362 Portal Fix Related tickets on 'Reported for' not working on Call record
CHG00062219 Call Management Fix Metric Instance table displays 'Known error' on old records
CHG00062355 Reporting ServiceNow Production Changes for R:221013
ServiceNow R:221013 changes applied between 10-07-2022 and 10-13-2022 included [0] New Features, [22] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' field to be OOB configuration
N/A
CHG00061566 Core Enhancement Modify three LBRE Finance forms
CHG00061953 Request Management Enhancement Modify Incident to Support Request behavior
CHG00061980 Request Management Enhancement Modify 'Request My Mobile Device Billing Details' form
CHG00061995 Request Management Enhancement Modify 'UIT HR Employment Actions' workflow
CHG00061996 Request Management Enhancement Create 'Request for support, access, or a credit card..' form
CHG00062006 Request Management Enhancement Modify 'Requested by/for' field on Health Check creation
CHG00062015 Health Check Enhancement Modify 'University Privacy Office' form
CHG00062027 Request Management Enhancement Modify 'Requested by/for' fields on templates
CHG00062033 Request Management Enhancement Modify 'Reserve Space/Conference Room in Science..' form
CHG00062043 Request Management Enhancement Create Order Guides for UHR, OER/EXRE, SAA, MCD, and IAIS
TASK00390184 / TASK00398136 / TASK00398175 / TASK00398178 / TASK00414737
CHG00062053 Request Management Enhancement Modify 'UIT Communications Request' form
CHG00062059 Request Management Enhancement Create 'Cancel a Scheduled Payment' form
CHG00062077 Request Management Enhancement Modify 'Requested by' field back to OOB on Demand record
CHG00062080 PPM Enhancement Modify Short Description on SUHP Eligibility TASK
CHG00062091 Request Management Enhancement Modify 'Request Stanford Office of Development Web Applications..' form
CHG00062104 Request Management Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form
CHG00062105 Request Management Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form
CHG00062137 Request Management Enhancement Create 'Add or Modify Access to SAA Travel/Study GiveGab' form
CHG00062138 Request Management Enhancement Create 'Add or Modify Access to Storyblok' form
CHG00062139 Request Management Enhancement Modify 'Request Assistance with SAA Filemake Database' form
CHG00062140 Request Management Enhancement Revert CHG00061468 to previous version
N/A
CHG00062159 Portal / Incident Management Fix REQ/RITM/TASK short description missing 'Requested by' field
CHG00062076 Request Management Fix 'Requested by/for' Tabs missing on Users record
CHG00062079 Request Management ServiceNow Production Changes for R:221006
ServiceNow R:221006 changes applied between 09-30-2022 and 10-06-2022 included [0] New Features, [13] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Data Owner Approval' workflow
CHG00061675 Request Management Enhancement Modify 'UIT Communication Request' form
CHG00061732 Request Management Enhancement Modify 'Add or Modify Access to Alumni, Donor & External..' form
CHG00061737 Request Management Enhancement Modify 'Request create:space 3D Print' form
CHG00061768 Request Management Enhancement Create 'Reopen Count' field on Support Request table
CHG00061781 Reporting Enhancement Modify 'Vaden Dashboard Access - Isolation' dashboard
CHG00061791 Health Check Enhancement Modify 'Request Vendor Management Help' form
CHG00061808 Request Management Enhancement Modify 'Request Virtual Meeting and Webinar Support' form
CHG00061810 Request Management Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form
CHG00061858 Request Management Enhancement Modify 'Date approved' field with new requirements
N/A
CHG00061864 Health Check Enhancement Add Phone to 'Type' field in Agent Workspace
N/A
CHG00061879 Request Management Enhancement Modify Scheduled Report email for 'Outstanding SHC and SCH Related..' report
CHG00061881 Reporting Enhancement Create reporting ability to Activities log of Assets
CHG00061918 Asset Management / Reporting Fix Portal is not in compliance with accessibility requirements
N/A
CHG00061635 Portal
September 2022
ServiceNow Production Changes for R:220929
ServiceNow R:220929 changes applied between 09-23-2022 and 09-29-2022 included [0] New Features, [15] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Back Out Major Incident workbench changes
N/A
CHG00061523 Major Incident Enhancement Modify 'Assist with Admitted Graduate Student Documentation' form
CHG00061540 Request Management Enhancement Create 'Request create:space 3D Print' form
CHG00061542 Request Management Enhancement Create custom fields on Demand and Project record
CHG00061567 AGILE Enhancement Modify 'Research Administration' SU BU Workgroup name
CHG00061569 Core Enhancement Modify 'Request Marketing Support for Stanford Transportation' form
CHG00061571 Request Management Enhancement Create SDSS Business unit
CHG00061572 Core Enhancement Modify 'Request Data Owner Approval' form
CHG00061578 Request Management Enhancement Modify 'Get WalkMe Support and Submit Feedback' form
CHG00061615 Request Management Enhancement Create API for GSB
CHG00061621 Integration Enhancement Modify 'Report Student COVID-19 Isolation' form
CHG00061633 Health Check Enhancement Modify 'Report Student COVID-19 Isolation' form
CHG00061634 Health Check Enhancement Add Novavax as Vaccine Manufacturer on Health Check
CHG00061645 Health Check Enhancement Modify 'Request ServiceNow Support' form
CHG00061666 Request Management Enhancement Modify 'Secure Pager' price on 'Paging Services' form
CHG00061685 Request Management ServiceNow Production Changes for R:220922
ServiceNow R:220922 changes applied between 08-26-2022 and 09-22-2022 included [0] New Features, [34] Enhancement(s), [6] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement SUHP enhancement migration to production
N/A
CHG00060869 Request Management Enhancement Modify 'Report Student COVID-19 Isolation' workflow
N/A
CHG00060870 Health Check Enhancement Modify 'Request Exception for Undergraduate Travel..' form
CHG00060935 Request Management Enhancement Disable COVID-19 Employee Compliance email
CHG00060994 Health Check Enhancement Modify Major Incident workbench email behavior
CHG00060995 Major Incident Enhancement Modify two Enterprise Infrastructure forms
CHG00060998 Request Management Enhancement Create Inbound Action for SoM NetDB
CHG00061000 Incident Management Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form
CHG00061001 Request Management Enhancement Create 'Request Loaner Laptop Extension from The Tech Desk' form
CHG00061030 Request Management Enhancement Modify 'Get WalkMe Support and Submit Feedback' form
CHG00061096 Request Management Enhancement Modify 'Grant STARS Administrator Authority' form
CHG00061103 Request Management Enhancement Modify email notification for 'Get Hoover Library..' form
CHG00061156 Request Management Enhancement Modify Agent Workspace landing page
CHG00061157 Request Management Enhancement Disable Walk-Up notifications on Agent Workspace
CHG00061178 Request Management Enhancement Modify Health Check forms, emails, and workflows
N/A
CHG00061181 Health Check Enhancement Modify three VPSA Degree Admissions forms
CHG00061217 Request Management Enhancement Modify 'Report a Concern to the Stanford University Ethics and Compliance' form
CHG00061244 Request Management Enhancement Modify 'Reset or Inquire about Recommending Lists' form
CHG00061248 Request Management Enhancement Modify models from SoM Order Guide
CHG00061266 Request Management Enhancement Create Inbound Action for Stanford Doerr Facilities
CHG00061275 Request Management Enhancement Modify 'Inquire about Transfer Credit' form
CHG00061279 Request Management Enhancement Modify 'Threat Concern' form
CHG00061296 Request Management Enhancement Create Incident and Change Request Related List on Service Offering record
CHG00061309 AGILE Enhancement Create 'State' and 'Assignment group' metric definitions for TASK/Defect/Story
CHG00061310 Reporting Enhancement Modify 'SOM Computer Request' form
CHG00061321 Request Management Enhancement Create two Site-to-Site VPN forms
CHG00061329 Request Management Enhancement Modify Mirrored ticket behavior with Priority field
CHG00061334 Incident Management Enhancement Create 'UIT Employment Actions' form
N/A
CHG00061335 Request Management Enhancement Disable Health Check submission reminders
CHG00061350 Health Check Enhancement Modify 'Ask for a Travel Medical Waiver: Airfare Class Exception' form
CHG00061443 Request Management Enhancement Create flag in CI to show Incident priority on 'My Tickets'
CHG00061468 Portal / Incident Management Enhancement Create 'Inquire About Exchange Out Programs..' form
CHG00061476 Request Management Enhancement SUHP enhancement migration to production
N/A
CHG00061479 Request Management Enhancement Agent Workspace migration 20220915
N/A
CHG00061481 Request Management Fix Quantity is greater than 1 on HC Pager field on Paging form
CHG00060790 Asset Management Fix Two approval emails send on 'Obtain Presecription Safety Glasses..' form
CHG00060960 Request Management Fix TASK on 'Change AWS' form is routing incorrectly
CHG00061083 Request Management Fix Labels displaying incorrectly on Portal and Fulfiller view
CHG00061146 Core Fix PTAE changes not fully logging into Asest log
CHG00061304 Asset Management Fix ServiceNow Portal chevron tiles redirect incorrectly
CHG00061328 Portal
August 2022
ServiceNow Production Changes for R:220825
ServiceNow R:220825 changes applied between 08-19-2022 and 08-25-2022 included [1] New Features, [18] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications New Feature Agent Workspace Migration
N/A
CHG00060366 Core Enhancement Modify 'SU - GSB Media Services Location' table
CHG00058425 Request Management Enhancement Modify 'Request New Hire Onboarding or Employee..' form
CHG00060557 Request Management Enhancement Create three UCOMM forms
CHG00060559 Request Management Enhancement Modify standard email notification subject line
CHG00060575 Request Management Enhancement Modify 'Create Group/Department Website..' form
CHG00060580 Request Management Enhancement Create 'Get Help with My Payment Plan' form
CHG00060582 Request Management Enhancement Modify 'SoM Computer Request' email notification
CHG00060591 Request Management Enhancement Modify 'Request Non-Degree Admissions Support' form
CHG00060602 Request Management Enhancement Modify 'Enroll for PCI Awareness Training' form
CHG00060604 Request Management Enhancement Create five OCRO Executive Support forms
CHG00060636 Request Management Enhancement Modify 'Residential Cluster and A/V Support' form
CHG00060658 Request Management Enhancement Create 'Cancel My Payment Plan' form
CHG00060662 Request Management Enhancement Modify 'Get WalkMe Support and Submit Feedback' form
CHG00060670 Request Management Enhancement Onboard LBRE Transportion to ServiceNow
CHG00060683 Request Management Enhancement Modify 'Dev response' field on Defect
CHG00060684 AGILE Enhancement Modify 'Add, Modify, or Retire a Service in ServiceNow' form
CHG00060688 Request Management Enhancement Modify 'AFS / Secure AFS - General Request' form
CHG00060693 Request Management Enhancement Create 'Report a Stanford Doerr School Facilities Problem' form
CHG00060705 Request Management Fix PTAE changes are not logged into Asset log
CHG00060588 Asset Management ServiceNow Production Changes for R:220818
ServiceNow R:220818 changes applied between 08-12-2022 and 08-18-2022 included [0] New Features, [9] Enhancement(s), [2] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Access & Facilities Requests' form
CHG00060387 Request Management Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form
CHG00060406 Request Management Enhancement Create 'Key Replacement' form
CHG00060422 Request Management Enhancement Create 'Request Assistance with My Academic Path' form
CHG00060426 Request Management Enhancement Modify 'SUHP-export - All Active Requests' report
CHG00060479 Reporting Enhancement Create 'Request Enterprise Technology Virtualization..' form
CHG00060481 Request Management Enhancement Create 'Request Enterprise Technology Storage..' form
CHG00060482 Request Management Enhancement Create new multi-value attribute type
CHG00060492 Configuration Management Enhancement Onboard OHC Health Check to ServiceNow
CHG00060493 Request Management Fix Tickets are not displaying in 'My Tickets'
CHG00060303 Portal Fix iFrame is no longer working in Knowledge Articles
CHG00060488 Knowledge Management Patch ServiceNow scheduled maintenance
N/A
CHG00060416 Core ServiceNow Production Changes for R:220811
ServiceNow R:220811 changes applied between 08-05-2022 and 08-11-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Troubleshoot Coterm Application..' form
CHG00060225 Request Management Enhancement Modify 'Request DAPER Fields Assistance' form
CHG00060273 Request Management Enhancement Modify 'Request Emergency Change to Plan' form
CHG00060274 Request Management Enhancement Modify 'Request Ergonomics Services' form
CHG00060275 Request Management Enhancement Modify 'Request Non-Standard Software' form
CHG00060309 Request Management Enhancement Create new email notification for PRB and PTASK records
CHG00060325 AGILE Enhancement Trace root cause for Paging failures in PRD
CHG00060327 Request Management Enhancement Create 'Cisco Services - General Project Request' form
CHG00060339 Request Management Fix Duplicate email notifications firing out
CHG00060291 Request Management Fix Spam tickets created via Inbound Action
CHG00060311 Request Management Fix Valley Care cost centers displaying incorrectly
CHG00060332 Request Management ServiceNow Production Changes for R:220804
ServiceNow R:220804 changes applied between 07-29-2022 and 08-04-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Assist with Linux Scheduling Service' form
CHG00059971 Request Management Enhancement Create 'Assist with Otica Resource Management' form
CHG00059972 Request Management Enhancement SUHP Sprint 20220721 Migration
N/A
CHG00060002 Request Management Enhancement Modify 'Inquire about Graduate Admission Policies' form
CHG00060096 Request Management Enhancement Create 'Harassment and Disruptive Phone Call Blocking' form
CHG00060103 Request Management Fix SU Authority Manager is not validating authority end-date
CHG00059649 Request Management
July 2022
ServiceNow Production Changes for R:220728
ServiceNow R:220728 changes applied between 07-22-2022 and 07-28-2022 included [0] New Features, [6] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Check My Mobile Device Eligibility' form
CHG00059685 Request Management Enhancement Create 'Assist with a Debian Package Archive' form
CHG00059768 Request Management Enhancement Create 'Assist with a Debian Archive Mirror' form
CHG00059769 Request Management Enhancement Modify email notification for International Travel form
CHG00059770 Request Management Enhancement Modify 'Add or Modify Access to Alumni, Donor..' form
CHG00059778 Request Management Enhancement Create 'Upgrade Mac OS' form
CHG00059835 Request Management ServiceNow Production Changes for R:220721
ServiceNow R:220721 changes applied between 07-15-2022 and 07-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify SUHP Asset Management functionality
N/A
CHG00059468 Asset Management Enhancement Modify 'Undergraduate Visiting Research Intern..' form
CHG00059483 Request Management Enhancement Modify multiple Graduate Admission forms
CHG00059506 Request Management Enhancement Modify 'Request for Matlab Network Institution License' form
CHG00059510 Request Management Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form
CHG00059512 Request Management Enhancement Create 'Request University International Travel Exceptions' form
CHG00059569 Request Management Enhancement Request SoM API
CHG00059573 Integration Enhancement Modify 'Build a Meeting Room' workflow
CHG00059587 Request Management Fix Approver for Cost Center is not hidden on ORBIT
CHG00059572 Request Management Patch Stanford Rome Patch 9
CHG00058743 Core ServiceNow Production Changes for R:220714
ServiceNow R:220714 changes applied between 07-08-2022 and 07-14-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Project table Date tab
CHG00059341 AGILE Enhancement Create data script to close old tickets for UCOMM
CHG00059352 Request Management Enhancement Modify 'Get Help with Graduate Financial Support' form
CHG00059359 Request Management Enhancement Create DAPER Order Guide
CHG00059366 Request Management Enhancement Modify 'Build a Meeting Room' internal email workflow
CHG00059390 Request Management Enhancement Create 'Request for SuperMongo Software' form
CHG00059428 Request Management Enhancement Modify 'SoM Computer Request' form
CHG00059454 Request Management Enhancement Create 'Get Assistance with BeWell, Healthy Living..' form
CHG00059463 Request Management Fix ITIL Users cannot change 'Service' field on Change Request
CHG00059457 Change Management Patch Upgrade ServiceNow Mid-Tier (SC2)
N/A
CHG00059335 Core ServiceNow Production Changes for R:220707
ServiceNow R:220707 changes applied between 07-01-2022 and 07-07-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request SRWC Custodial Service' form
CHG00059073 Request Management Enhancement Modify 'Contact University Communications' form
CHG00059101 Request Management Enhancement Modify ORBIT Approver process for Cost Center
CHG00059131 Request Management Enhancement Create 'Request New AFS Group Volume' form
CHG00059134 Request Management Enhancement Modify 'Get Assistance with the Stanford Travel Program' form
CHG00059147 Request Management Enhancement Modify 'Get Assistance with Unused Airline Tickets' form
CHG00059148 Request Management Enhancement Modify 'Request to Update Ways Designation' form
CHG00059204 Request Management Fix Old accessory showing up on SoM Computer Request form
CHG00059169 Request Management
June 2022
ServiceNow Production Changes for R:220630
ServiceNow R:220630 changes applied between 06-24-2022 and 06-30-2022 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Contact University Communications' form
CHG00058921 Request Management Enhancement Create R&DE report
CHG00058924 Reporting Enhancement Create 'Get Assistance with Events Management (Cvent)' form
CHG00058960 Request Management Enhancement Modify 'ET Offboarding Process' form
CHG00059015 Request Management Enhancement Index tables in DEV
CHG00059016 Request Management Enhancement Create custom notification for UIT OPACS
CHG00059017 Request Management Enhancement Modify Health Check User Criteria
CHG00059021 Health Check Fix Dynamic routing on SUHP Order Guide broken
CHG00058930 Request Management Fix SUHP eligibility workflow does not consider new hires
CHG00059024 Request Management ServiceNow Production Changes for R:220623
ServiceNow R:220623 changes applied between 06-17-2022 and 06-23-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Assistance with a Travel Profile' form
CHG00058684 Request Management Enhancement Modify 'Troubleshoot Reading Committee Issues' form
CHG00058686 Request Management Enhancement Modify 'Request ServiceNow Support' form
CHG00058695 Request Management Enhancement Modify R&DE Student Housing email notifications
CHG00058731 Request Management Enhancement Modify 'Build a Meeting Room' form
CHG00058741 Request Management Enhancement Modify Epic and Story tables
N/A
CHG00058760 AGILE Enhancement Create API Integration for ISO
CHG00058761 Integration Enhancement Create fix script to clean Resource Allocation table data
N/A
CHG00058775 PPM Enhancement Create 'Reserve Space/Conference Room in Science..' form
CHG00058820 Request Management Enhancement Modify 90 day baseline Nightly job
N/A
CHG00058852 Health Check Fix Assets are showing up on Portal Search
CHG00058728 Portal ServiceNow Production Changes for R:220616
ServiceNow R:220616 changes applied between 05-27-2022 and 06-16-2022 included [0] New Features, [21] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create script to close ICT and ICP tickets for ITOC
CHG00054275 Request Management Enhancement Modify 'TSO Signal Drawings - General Request' form
CHG00058169 Request Management Enhancement SUHP Sprint 20220526 Migration
N/A
CHG00058321 Request Management Enhancement Modify 'Create Group/Department Website on Stanford Sites' form
CHG00058347 Request Management Enhancement Modify 'Request Varsity Building Maintenance' form
CHG00058352 Request Management Enhancement Modify 'Get Assistance with Financial Transactions' form
CHG00058354 Request Management Enhancement Modify 'Get Assistance with WalkMe on iProcurement' form
CHG00058362 Request Management Enhancement Create 'UIT Ikiwiki - General Request' form
CHG00058364 Request Management Enhancement Create 'Request to Add or Modify Telephone Services' form
CHG00058365 Request Management Enhancement Modify 'EUX Service Delivery' form
CHG00058393 Request Management Enhancement Create 'Request H&S/CPI American Voiecs Project (AVP)...' form
CHG00058407 Request Management Enhancement Modify 'Get Help with Stanford Alumni Groups' form
CHG00058455 Request Management Enhancement Modify 'Get Assistance with Creating an Egencia Guest Profile' form
CHG00058456 Request Management Enhancement Modify 'ET Offboarding Process' form
CHG00058524 Request Management Enhancement Create Title IX Regulations form with anonymous feature
CHG00058585 Request Management Enhancement SUHP Sprint 20220609 Migration
N/A
CHG00058611 Request Management Enhancement Modify 'Request MCD Planned Giving Services' form
CHG00058628 Request Management Enhancement Modify OOB ServiceNow user profile on Portal
CHG00058644 Portal Enhancement Modify 'Request Data Owner Approval' form
CHG00058645 Request Management Enhancement Modify Student Isolation workflow
CHG00058646 Health Check Enhancement Modify Problem table with new RCA Category
CHG00058647 AGILE Fix Re-opening closed parent INC causes child INC to change to Active state
CHG00058269 Incident Management Fix Serial Number widget duplicating on SUHP Stockroom form
CHG00058597 Request Management Fix Transfer 'Model' to Local IT TASK fields are incorrect
CHG00058599 Asset Management Fix User roles are being added when submitting forms
CHG00058643 Core
May 2022
ServiceNow Production Changes for R:220526
ServiceNow R:220526 changes applied between 05-20-2022 and 05-26-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create SE3 Order Guide
CHG00057739 Request Management Enhancement Modify 'SU - SOMBuildings' table
CHG00057970 Request Management Enhancement Modify 'Request a Holiday Schedule Change/Update' form
CHG00058061 Request Management Enhancement Modify 'ACD (Avaya) Services - General Request' form
CHG00058062 Request Management Enhancement Create 'Request CS Gold Account' form
CHG00058072 Request Management Enhancement Modify Schedule tab fields on Information Change Request
CHG00058089 Change Management Enhancement Create 'Request Cardinal Flex Workspace Reservations' form
CHG00058092 Request Management Enhancement Create 'Request TSO Signal Drawing Access' form
CHG00058093 Request Management Enhancement Modify 'Request a Non-Employee Record in HRMS (PeopleSoft)' form
CHG00058109 Request Management Enhancement Create 'Request Traka Information' form
CHG00058132 Request Management Enhancement Modify 'Update or Report an Issue with a Non-Employee Record' form
CHG00058190 Request Management Enhancement Modify 'Locate a Stanford University ID for FASA' form
CHG00058191 Request Management Fix Firewall Workflow errors out
CHG00058030 Request Management Fix UI Policy broken on 'Request Assistance with SAA Filemaker Database' form
CHG00058099 Request Management Fix No TASK created from 'SoM Computer Request' form
CHG00058165 Request Management ServiceNow Production Changes for R:220519
ServiceNow R:220519 changes applied between 05-13-2022 and 05-19-2022 included [0] New Features, [8] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' fields for Health Check and Request
N/A
CHG00057704 Core Enhancement Create 'EUX Service Delivery' form
CHG00057855 Request Management Enhancement Modify 'Report Student COVID-19 Isolation' form
CHG00057866 Health Check Enhancement Modify SUHP Asset Management
N/A
CHG00057869 Asset Management Enhancement Modify Change Task (CTASK) form fields
CHG00057910 Change Management Enhancement Create 'OpsGenie - General Request' form
CHG00057951 Request Management Enhancement Modify 'Support Request Cisco Unified Contact Center Enterprise' form
CHG00057966 Request Management Enhancement Modify 'Video Surveillance - General Request' form
CHG00057972 Request Management Fix Department table referencing old data
CHG00057871 Request Management Fix Correct SHC User Records with same SUNet ID
N/A
CHG00057881 Core Fix SUHP Data imports impact SoM Data imports
CHG00057960 Asset Management ServiceNow Production Changes for R:220512
ServiceNow R:220512 changes applied between 05-06-2022 and 05-12-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Traka Deployment Guide' form
CHG00057528 Request Management Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form
CHG00057645 Request Management Enhancement Modify 'Request MCD Planned Giving Services' form
CHG00057646 Request Management Enhancement Modify 'Request New GSB Tablet' form
CHG00057649 Request Management Enhancement Modify 'Request Varsity Building Maintenance' form
CHG00057650 Request Management Enhancement Modify 'Inquire about Dissertation, Engineer Thesis, or D.M.A.' form
CHG00057678 Request Management Enhancement Modify 'Request Assistance with SAA Filemaker' form
CHG00057738 Request Management Enhancement Create VP/CFOO Office Operations Order Guide
CHG00057742 Request Management Fix Fulfiller view has mandatory field issue
CHG00057745 Request Management ServiceNow Production Changes for R:220505
ServiceNow R:220505 changes applied between 04-29-2022 and 05-05-2022 included [0] New Features, [16] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify SUHP Order Guide functionality
N/A
CHG00056911 Request Management Enhancement Modify Chat 'Incident Link' to Portal
CHG00057065 Request Management Enhancement Modify 'STS-Daily CSAT Results' report ACL
CHG00057371 Reporting Enhancement Create new Manufacturer for Assets
CHG00057372 Asset Management Enhancement Modify 'Change AWS Service Request' form
CHG00057398 Request Management Enhancement Modify 'Request Cardinal Protect' form
CHG00057412 Request Management Enhancement Modify 'Request a New ID Card' form
CHG00057425 Request Management Enhancement Update Student Compliance to include Booster
CHG00057434 Health Check Enhancement Modify AB685 webservice action for non-Univeristy ID
CHG00057435 Health Check Enhancement Modify two VPSA Student Curriculum forms
CHG00057482 Request Management Enhancement Modify 'Request Computer and/or Workspace Accessory' form
CHG00057498 Request Management Enhancement Modify 'Hardware Requests & Returns' form
CHG00057513 Request Management Enhancement Modify 'SUHP - General Request' form
CHG00057522 Request Management Enhancement Modify 'Create Order Guide for SUHP New Client' form
CHG00057524 Request Management Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form
CHG00057526 Request Management Enhancement Modify 'Request SUDPS Data' form
CHG00057531 Request Management Fix Announcement banner on Portal displays incorrectly
CHG00057437 Portal Fix RITM field missing on TASK ticket
CHG00057442 Request Management Fix Cannot 'Close complete' Firewall TASKs
CHG00057472 Request Management Fix CAB Meeting Agenda buttons not working
CHG00057521 AGILE
April 2022
ServiceNow Production Changes for R:220428
ServiceNow R:220428 changes applied between 04-22-2022 and 04-28-2022 included [0] New Features, [14] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Clinical Trial forms
CHG00057109 Request Management Enhancement Install ACL Assessment for Reports plugin
N/A
CHG00057112 Reporting Enhancement Modify 'Assist with Admitted Graduate Student' form
CHG00057135 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00057149 Request Management Enhancement Create 'SUDPS Data Request - General Request' form
CHG00057181 Request Management Enhancement Modify reporting on Project Status Portal
CHG00057190 PPM Enhancement Modify 'Request Cardinal Protect' form
CHG00057235 Request Management Enhancement Modify 'Ask for a Travel Medical Waiver' form
CHG00057243 Request Management Enhancement Modify 'New Azure Subscription Request' form
CHG00057267 Request Management Enhancement Modify Student Isolation email notification
CHG00057274 Health Check Enhancement Modify Code Reviewer field on Story table
CHG00057277 AGILE Enhancement Modify report ownership for PPM reports
CHG00057280 PPM Enhancement Create new email for 'Family Members Courtesy Card' form
CHG00057299 Request Management Enhancement Create new email for 'Request a Dependent Card' form
CHG00057300 Request Management Fix Project Status dashboard missing Executive Summary
CHG00057275 PPM Patch ServiceNow scheduled migration
N/A
CHG00056105 Core ServiceNow Production Changes for R:220421
ServiceNow R:220421 changes applied between 04-15-2022 and 04-21-2022 included [0] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Status of SRs when reopened
CHG00054162 Request Management Enhancement Modify 'Request New GSB Tablet' form
CHG00056947 Request Management Enhancement Update 'Resource Aggregate' tables for PMO
N/A
CHG00056981 PPM Enhancement Create 'Residential Cluster and A/V Support' form
CHG00057023 Request Management Enhancement Modify 'Hardware Requests & Returns' form
CHG00057031 Request Management Enhancement Modify Status of SRs when reopened
CHG00057033 Request Management Enhancement Modify Service Alerts on Service Portal to count 'Localized' outages
CHG00057034 Major Incident Enhancement Modify 'Add Hardware or Consumable Model' form
CHG00057045 Request Management Fix Health Check 'Reporting History' not displaying 90 day metric
CHG00057058 Health Check ServiceNow Production Changes for R:220414
ServiceNow R:220414 changes applied between 04-08-2022 and 04-14-2022 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement ServiceNow ACL Assessment for Reports
N/A
CHG00056102 Reporting Enhancement Modify 'Get Assistance with the Megaprofile API' form
CHG00056705 Request Management Enhancement Create Inbound Action for SoM USB-Assistance
CHG00056756 Request Management Enhancement Modify email notification for 'Spouse/Domestic Partner Courtesy Card' form
CHG00056761 Request Management Enhancement Create two forms for Anesthesia department
CHG00056762 Request Management Enhancement Create 'Magstripe or Prox Chip Removal from ID Card' form
CHG00056765 Request Management Enhancement Modify ACL on reports
CHG00056766 Reporting Enhancement Create 'Early Start Cardinal Care' form
CHG00056787 Request Management Enhancement Modify Student Compliance email text
CHG00056868 Health Check Enhancement Update props for Lenel CCure API Migration to Mule
CHG00056869 Health Check Enhancement Modify 90 day positive email notification
CHG00056876 Health Check Fix Hardware asset tab no longer displays "Stockroom" info
CHG00056826 Asset Management Fix Category reference table not displaying on Portal
CHG00056866 Request Management ServiceNow Production Changes for R:220407
ServiceNow R:220407 changes applied between 04-01-2022 and 04-07-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Upgrade ServiceNow to Rome
N/A
CHG00055935 Core Enhancement Modify Call record Department field options
CHG00056532 Call Management Enhancement Modify 'Request Apple Developer Connection..' form
CHG00056587 Request Management Enhancement Modify 'Request a Holiday Schedule Change/Update' form
CHG00056588 Request Management Enhancement Create email to fire if code manually modified in production
CHG00056592 Core Enhancement Modify 'SOM Computer Request' form
CHG00056607 Request Management Enhancement Modify 'Request Non-Standard Software' form
CHG00056630 Request Management Enhancement Modify 'SoE IT Hardware Purchase - General Request' form
CHG00056644 Request Management Enhancement Modify non-vax traveler email notification
CHG00056674 Health Check Enhancement Modify Vaccinated/Booster Student Compliance
N/A
CHG00056675 Health Check Fix CSS issue on Portal navigation from 'My Tickets'
CHG00056678 Request Management Fix Duplicate Requested fulfilled email firing
CHG00056689 Request Management
March 2022
ServiceNow Production Changes for R:220331
ServiceNow R:220331 changes applied between 03-25-2022 and 03-31-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request Student Isolation' form
CHG00056271 Request Management Enhancement Remove 'ASWSUAT' reference
CHG00056317 Request Management Enhancement Modify 'Request Diploma Distribution/Diploma Hold..' form
CHG00056324 Request Management Enhancement Modify Temporary Residence column for Q/I table
CHG00056329 Health Check Enhancement Modify 'Request Sponsorship for a SUNet ID' form
CHG00056334 Request Management Enhancement Modify 'Data Center Hosting - General Request' form
CHG00056335 Request Management Enhancement Create 'Request Email Virtual Domain' form
CHG00056337 Request Management Enhancement Create 'Remove Global Unsubscribe' form
CHG00056340 Request Management Enhancement Modify 'Request Student Isolation' form
CHG00056443 Request Management Fix Image on 'Parents of Student' guest page not loading
CHG00056320 Portal ServiceNow Production Changes for R:220324
ServiceNow R:220324 changes applied between 03-18-2022 and 03-24-2022 included [0] New Features, [6] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Request Mobile ID Support' form
CHG00056017 Request Management Enhancement Modify 'Get Assistance with Expense Reimbursements System' form
CHG00056088 Request Management Enhancement Modify 'Support Request Cisco Unified..' form
CHG00056113 Request Management Enhancement Modify 'ACD (Avaya) Services - General Request' form
CHG00056114 Request Management Enhancement Modify Health Check workflow and emails
N/A
CHG00056186 Health Check Enhancement Modify 'Request New GSB Tablet' form
CHG00056192 Request Management Fix SUHP Accessories assigning items incorrectly
CHG00056112 Request Management Patch Update ServiceNow SAMLP SP Keystone Certificate
N/A
CHG00056079 Core ServiceNow Production Changes for R:220317
ServiceNow R:220317 changes applied between 03-11-2022 and 03-17-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request DAPER Building Access' form
CHG00055907 Request Management Enhancement Modify 'Get Stanford Purchasing Card..' form
CHG00055911 Request Management Enhancement Create SipDB API
CHG00055912 Integration Enhancement Modify 'IDEAL Learning' text on HR tile
CHG00055914 Portal Enhancement Modify 'ACD (Avaya) Services' form
CHG00055916 Request Management Enhancement Modify 'Request Rec Center Building Maintenance' form
CHG00055923 Request Management Enhancement Remove rows in Dynamic Student Lookup table
N/A
CHG00055975 Health Check Enhancement Create GET endpoint for Firewall API
CHG00056012 Integration Enhancement Modify 'non-vaccinated travel' email notification
N/A
CHG00056013 Health Check Enhancement Create 'DOC Notification List Change - General Request' form
CHG00056016 Request Management Enhancement Create 'SoE IT Hardware Purchase - General Request' form
CHG00056018 Request Management Enhancement Modify 'Request Sponsorship for a SUNet ID' form
CHG00056028 Request Management Fix PTAE widget not validating end dates
CHG00055913 Request Management Fix SUHP Accessories assigning items incorrectly
CHG00056014 Request Management ServiceNow Production Changes for R:220310
ServiceNow R:220310 changes applied between 03-04-2022 and 03-10-2022 included [0] New Features, [9] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a Nero GCP Project' form
CHG00055526 Request Management Enhancement Modify 'Request Varsity Building Maintenance' form
CHG00055659 Request Management Enhancement Create notification for Rejected requests
CHG00055766 Request Management Enhancement Modify 'Request a Stanford Travel Training Session' form
CHG00055767 Request Management Enhancement Modify 'Get Assistance with the Travel Policy' form
CHG00055769 Request Management Enhancement Create 'Get Assistance with Unused Airline Tickets' form
CHG00055770 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00055772 Request Management Enhancement Modify Student Services Contact Us page
CHG00055773 Portal Enhancement Modify 'Cardinal Print Deployment and Network Setup' form
CHG00055774 Request Management Fix Popup displays 'Leave site?' after guest user submits forms
CHG00055656 Portal ServiceNow Production Changes for R:220303
ServiceNow R:220303 changes applied between 02-25-2022 and 03-03-2022 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify LDAP URL for 'SHC AD LDAP' due to SHC IP Change
N/A
CHG00054967 Request Management Enhancement Modify confirmation email for 'Harrassment Prevent Training Programs' form
CHG00055377 Request Management Enhancement Create 'Get Assistance with eReceipts' form
CHG00055378 Request Management Enhancement Create 'Request Stanford Office of Development Web Applications..' form
CHG00055392 Request Management Enhancement Modify 'Request Help with the IDEAL Learaning Journey' form
CHG00055439 Request Management Enhancement Create new user criteria for DAPER Staff and Students
CHG00055440 Request Management Enhancement Modify SoM Order Guide image and text
CHG00055444 Request Management Enhancement Modify 'Request Access to Oak Storage Service' form
CHG00055489 Request Management Enhancement Modify 'Request Stanford Alumni Association Web Applications..' form
CHG00055523 Request Management Enhancement Modify Student Services Contact Us page
CHG00055527 Portal Enhancement Auto-close Open child Support Request tickets when parent ticket is Resolved or Closed
CHG00055530 Request Management Enhancement Modify Individual Project Status report page
CHG00055534 PPM Fix Error message 'Cannot change the planned end date of closed task' Project records
CHG00055380 PPM Fix Resolved or Closed Incident created Major Incident Candidate when priority changed
CHG00055491 Major Incident Fix Domain title wraps and displays underneath Chevron tile on Portal
CHG00055525 Portal
February 2022
ServiceNow Production Changes for R:220224
ServiceNow R:220224 changes applied between 02-18-2022 and 02-24-2022 included [0] New Features, [2] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify secure email business rule for Support Requests
CHG00055106 Request Management Enhancement Create Mulesoft endpoint for Approver API
CHG00055280 Integration Fix Modifications done to 'GSB Media Services' form is missing
CHG00055275 Request Management Patch ServiceNow MID servers and Mid-Tier (SC2) VMs Upgrade
N/A
CHG00055170 Core ServiceNow Production Changes for R:220217
ServiceNow R:220217 changes applied between 02-11-2022 and 02-17-2022 included [0] New Features, [10] Enhancement(s), [2] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Enable Index Interview tab for all health status
CHG00054891 Health Check Enhancement Modify sub-prd environment service names
N/A
CHG00054958 Core Enhancement Modify multiple Student Enrollment forms
CHG00054995 Request Management Enhancement Modify 'Get Assistance with Labor Schedules' form
CHG00054996 Request Management Enhancement Modify PTAE Validation Mulesoft API
CHG00054998 Integration Enhancement Create 'Request edits to Group, Department, or Place page' form
CHG00055050 Request Management Enhancement Modify 'Request Help with Technology' form
CHG00055102 Request Management Enhancement Modify 'Stanford University Hardware Program - General Request' form
CHG00055104 Request Management Enhancement Modify multiple Student Enrollment forms
CHG00055110 Request Management Enhancement Modify Student Compliance job for non-vaccinated
CHG00055116 Health Check Fix State is incorrect when adding accessories to SUHP Order Guide
CHG00054977 Request Management Fix 'Show All Services' checkbox on INC form does not filter results
CHG00055007 Incident Management Patch ServiceNow Scheduled Maintenance
N/A
CHG00054630 Core ServiceNow Production Changes for R:220210
ServiceNow R:220210 changes applied between 02-04-2022 and 02-10-2022 included [0] New Features, [9] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Hardware Requests & Returns' form
CHG00054731 Request Management Enhancement Modify email notification for Booster upload
CHG00054732 Health Check Enhancement Modify 'Request to integrate WorkGroup Manager group with Microsoft 365' form
CHG00054779 Request Management Enhancement Modify Booster email notification
CHG00054795 Health Check Enhancement Modify SoM Order Guide image
CHG00054882 Request Management Enhancement Modify Travel email notification
CHG00054883 Health Check Enhancement Modify 'GSB Media Services' form
CHG00054884 Request Management Enhancement Modify 'Close Contact' email notification
CHG00054889 Health Check Enhancement Modify 'Open or Close a Petty Cash Fund or Change a Custodian' form
CHG00054903 Request Management Fix Incorrect message populates using Quiet Close without 'Assigned to'
CHG00054775 Incident Management Fix Cannot add 'Workgroup owner' on 'Create Group/Department' form
CHG00054776 Request Management Fix Contextual search for Knowledge is broken
CHG00054841 Incident Management / Request Management ServiceNow Production Changes for R:220203
ServiceNow R:220203 changes applied between 01-28-2022 and 02-03-2022 included [0] New Features, [7] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request UIT Technical Facilities Support' form
CHG00054556 Request Management Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification
CHG00054605 Request Management Enhancement Modify Vaccination form to include Booster upload
N/A
CHG00054632 Health Check Enhancement Modify 'GSB Media Services' form
CHG00054665 Request Management Enhancement Modify GSB Media Services API
CHG00054670 Integration Enhancement Create 'Request a 1098-T' form
CHG00054686 Request Management Enhancement Create 'Delete Sensitive Email from Stanford User Mailboxes' form
CHG00054687 Request Management Fix Cannot add attachment to Change/Cancel Paging form
CHG00054334 Request Management
January 2022
ServiceNow Production Changes for R:220127
ServiceNow R:220127 changes applied between 01-21-2022 and 01-27-2022 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Vaccination scheduler
CHG00054198 Health Check Enhancement Modify auto-assignment rule for CRC Sharks
CHG00054274 Incident Management Enhancement Modify 'Report Barcode printer issues' form
CHG00054283 Request Management Enhancement Modify 'Get Assistance with Faculty Search and Applicant Tracking (FSAT)' form
CHG00054286 Request Management Enhancement Create 'Inquire about Plan-Specific Milestones Set-up and Management' form
CHG00054290 Request Management Enhancement Migrate Asset Management for SUHP
N/A
CHG00054294 Asset Management Enhancement Modify 'Request to Update SUHP Hardware Asset Owner' form
CHG00054381 Request Management Enhancement Create workflow for 'Detected Student' to autoreview cases
N/A
CHG00054383 Health Check Enhancement Modify 'Get Clark Center IT Support' form
CHG00054387 Request Management Enhancement Modify 'Request MCD Research' form
CHG00054424 Request Management Fix 'Contact Travel/Study' form not editable for non-auth users
CHG00054389 Request Management ServiceNow Production Changes for R:220120
ServiceNow R:220120 changes applied between 01-14-2022 and 01-20-2022 included [0] New Features, [5] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement ORBIT Phase 1 Cutover
N/A
CHG00053911 Request Management Enhancement Modify 'SU - Student Quarantine or Isolation' workflow
CHG00054033 Health Check Enhancement Modify 'Positive' email notification for Student and non-Student
N/A
CHG00054051 Health Check Enhancement Modify 'Request Data Owner Approval' workflow
CHG00054143 Request Management Enhancement Modify 'Positive' email notification for non-Student
N/A
CHG00054161 Health Check Fix Missing Expenditure Type on 'Create SUHP Order Guide for New Client' form
CHG00054156 Request Management ServiceNow Production Changes for R:220113
ServiceNow R:220113 changes applied between 01-07-2022 and 01-13-2022 included [0] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Project Assigned' email notification
CHG00053805 PPM Enhancement Modify 'Request Cardinal Protect' form
CHG00053846 Request Management Enhancement Modify 'Get Hoover Library & Archives Assistance' email notification
CHG00053863 Request Management Enhancement Create multiple client and email scripts for Health Check
CHG00053870 Health Check Enhancement Modify 'Request Data Science Resources Consultation' email notification
CHG00053872 Request Management Enhancement Modify 'Request a Cloud Virtual Machine' form
CHG00053874 Request Management Enhancement Create 'Request AEM Training Website Access (SoM)' form
CHG00053975 Request Management Enhancement Modify 'SU-SOMBuilding' data table and workflow
CHG00053977 Request Management Enhancement Modify 90 day baseline for positive changes
N/A
CHG00053982 Health Check Enhancement Modify 'SU - Student Quarantine or Isolation' workflow
CHG00053987 Health Check Enhancement Modify GSB Calendar API
CHG00053999 Integration Enhancement Modify 'Request Building Access Card' form
CHG00054000 Request Management Fix PTAE widget does not accept split PTAs on Asset Record
CHG00053992 Request Management / Asset Management Patch Paris Patch 10a and 10b
N/A
CHG00053035 Core ServiceNow Production Changes for R:220106
ServiceNow R:220106 changes applied between 12-17-2021 and 01-06-2022 included [0] New Features, [12] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Activate 'Restore Deleted Records' plugin
CHG00053595 Core Enhancement Create 'Student UID' filter for Q/I dashboard
CHG00053644 Health Check / Reporting Enhancement Modify 'Create Group/Department Website on Stanford Sites' email notification
CHG00053661 Request Management Enhancement Modify 'Notice of Positive Test' email notification for Students
CHG00053667 Health Check Enhancement Create 'Student UID' filter for Catalog Tasks on Q/I dashboard
CHG00053696 Health Check / Reporting Enhancement Modify mouse over help text on Change Request 'Withdraw' button
CHG00053725 Change Management Enhancement Modify 'Create Group/Department Website on Stanford Sites' form
CHG00053726 Request Management Enhancement Include SHC tests for Employee Compliance
N/A
CHG00053727 Health Check Enhancement Modify 'Technical Assistance with Cardinal Print' form
CHG00053728 Request Management Enhancement Modify 'ET Windows Cloud Server Build Request - ET Internal Request' form
CHG00053731 Request Management Enhancement Create 'Get Help with iBudgets' form
CHG00053737 Request Management Enhancement Create 'COVID-19 Isolation Student Information' form
CHG00053744 Health Check / Request Management Fix Secure RITM/TASK tickets delete attachments after it is closed
CHG00053653 Request Management Fix AB685 email is not triggered when 'Buildings visited' info is manually entered
CHG00053657 Health Check
December 2021
ServiceNow Production Changes for R:211216
ServiceNow R:211216 changes applied between 12-10-2021 and 12-16-2021 included [1] New Features, [8] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications New Features ORBIT Project Go-Live
N/A
CHG00052879 Core Enhancement Enable Booster appointment and location walk up
N/A
CHG00053238 Health Check Enhancement Migrate ORBIT Pager Service dashboard from DEV2 to PRD
CHG00053289 Reporting Enhancement Remove 'Description' field from OOB Request Rejected notification
CHG00053345 Request Management Enhancement Modify 'Inquire about Student Milestones' form
CHG00053350 Request Management Enhancement Modify 'Request Varsity Building Maintenance' form
CHG00053354 Request Management Enhancement Modify 'Create Group/Department Website..' form
CHG00053360 Request Management Enhancement Modify 'Request Event Admin Access to events.stanford.edu' form
CHG00053369 Request Management Enhancement Add Bharat Vaccine manufacturer
N/A
CHG00053473 Health Check Fix 'Get Help' form displays blank page
CHG00053265 Portal / Incident Management ServiceNow Production Changes for R:211209
ServiceNow R:211209 changes applied between 12-03-2021 and 12-09-2021 included [0] New Features, [11] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Research Policy and Integrity & COI - General Requset' form
CHG00053079 Request Management Enhancement Modify 'Request Postdoc Data or a Report' form
CHG00053111 Request Management Enhancement Create 'Request Organizational Effectiveness Services and Support' form
CHG00053175 Request Management Enhancement Modify 'Request Instrument Training' form
CHG00053186 Request Management Enhancement Create 'Assistance with Migrating Data from University Box' form
CHG00053187 Request Management Enhancement Modify 'Cardinal Protect VDI' form
CHG00053188 Request Management Enhancement Create 'Request SoE IT Purchasing' form
CHG00053189 Request Management Enhancement Modify 'SU - DRA GSB DS Security' email notification
CHG00053193 Request Management Enhancement Create 'Authority Manager Request - Hospital STAR Access' form
CHG00053199 Request Management Enhancement Modify 'New AWS Service Request' form workflow
CHG00053208 Request Management Enhancement Modify HILA custom email notification
CHG00053214 Request Management Fix Excessive Notifications on Promoted Major Incident
CHG00053077 Major Incident Fix Date variable field allows submission with text
CHG00053195 Request Management ServiceNow Production Changes for R:211202
ServiceNow R:211202 changes applied between 11-19-2021 and 12-02-2021 included [0] New Features, [21] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Major Incident Problem' checkbox on Problem Record
CHG00052704 Problem Management Enhancement Disable custom notification and enable OOB notification
CHG00052772 Request Management Enhancement Modify 'Get EXRE/OOD/SAA Facilities Support' form
CHG00052775 Request Management Enhancement Modify 'Request Varsity Building Maitenance' form name
CHG00052777 Request Management Enhancement Modify custom HILA confirmation email notification
CHG00052781 Request Management Enhancement Modify custom GSB Media Services email notifications
CHG00052792 Request Management Enhancement Create 'Request DAPER Fleet Issues' form
CHG00052803 Request Management Enhancement Create 'Request for Endpoint Engineering and Development (EED)' form
CHG00052845 Request Management Enhancement Modify 'Request Ergonomics Services' form workflow
CHG00052846 Request Management Enhancement Create 'Report Barcode Printer Issues' form
CHG00052870 Request Management Enhancement Modify Points column on Story table
CHG00052871 AGILE Enhancement Modify 'Request Data Owner Approval' form
CHG00052886 Request Management Enhancement Modify 'Request a Digital or Wet Signature' form
CHG00052957 Request Management Enhancement Modify 'Request Event Admin access to events.stanford.edu' form
CHG00052959 Request Management Enhancement Modify SoM Order Guide
CHG00052961 Request Management Enhancement Create 'Request Instrument Training' form workflow
CHG00052968 Request Management Enhancement Modify SoM Order Guide
CHG00052973 Request Management Enhancement Enable 'Hide to Cart' checkbox for catalog items
CHG00052974 Request Management Enhancement Onboard Research Policy and Integrity to ServiceNow
CHG00052981 Request Management Enhancement Allow Manager Delegate role to modify Task Type field
CHG00052982 Request / Incident Management Enhancement Modify 'Request MCD Research' form
CHG00052983 Request Management Fix Duplicate capacity records for select user resources
CHG00052962 PPM Patch Paris Patch 10 and 10a
N/A
CHG00052205 Core
November 2021
ServiceNow Production Changes for R:211118
ServiceNow R:211118 changes applied between 11-12-2021 and 11-18-2021 included [0] New Features, [13] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Story and Defect form field layout
CHG00051748 Agile Development Enhancement Modify 'Request DAPER Building Maintenance' form
CHG00052550 Request Management Enhancement Create 'Request an Exception to Academic Policy' form
CHG00052553 Request Management Enhancement Create 'Request OnceHub (ScheduleOnce) License' form
CHG00052589 Request Management Enhancement Create 'Cardinal Protect VDI' form
CHG00052590 Request Management Enhancement Create 'Request Rec Center Building Maintenance' form
CHG00052594 Request Management Enhancement Modify 'Mobile Deposit Access' approval workflow
CHG00052599 Request Management Enhancement Modify 'SU - SOMBuildings' table
CHG00052601 Request Management Enhancement Modify service elements to use new 'Requested by' field
N/A
CHG00052635 Core Enhancement Create 'Get Assistance with Travel/Study' form
CHG00052664 Request Management Enhancement Modify 'SU Outage' notification for Major Incidents
CHG00052673 Major Incident Enhancement Modify 'OrderIT (PMG) - Request OrderIT, UIT Billing..' form
CHG00052677 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00052680 Request Management Fix Portal Org Chart displaying incorrect data
CHG00052660 Portal Management Fix Attachments not viewable on Request tickets
CHG00052672 Request Management ServiceNow Production Changes for R:211111
ServiceNow R:211111 changes applied between 11-05-2021 and 11-11-2021 included [0] New Features, [11] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request ServiceNow Support' notifications
CHG00052319 Request Management Enhancement Retire bulk AMDB Assets
CHG00052320 Asset Management Enhancement Restrict 'Cleared' flag for Red Badged students
CHG00052351 Health Check Enhancement Create 'Request Advanced Phone Tree' form
CHG00052353 Request Management Enhancement Create 'Request Data Owner Approval' form
CHG00052369 Request Management Enhancement Modify 'Request Virtual Desktop' form
CHG00052370 Request Management Enhancement Modify CRC OpsBot API param to include 'assignGroup'
CHG00052371 Integration Enhancement Add CMDB Staging Business Schema for Incorta
N/A
CHG00052381 Reporting Enhancement Create 'Request an Exception to Academic Policy' form
CHG00052425 Request Management Enhancement Modify Ethics and Compliance form
CHG00052466 Request Management Enhancement Update Health Check Dashboard with vaccine information
N/A
CHG00052478 Health Check / Reporting Fix CRC OpsBot API pulling all Assignment Group
CHG00052464 Integration ServiceNow Production Changes for R:211104
ServiceNow R:211104 changes applied between 10-29-2021 and 11-04-2021 included [0] New Features, [11] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify bulk load asset attribute script for SUHP
CHG00052047 Asset Management Enhancement Create 'Need Help with your Gift or Stanford Account' form
CHG00052127 Request Management Enhancement Modify 'Request IT Infrastructure Services Billing' form
CHG00052138 Request Management Enhancement Modify 'Request Department Access to Stanford CASHNet..' form
CHG00052143 Request Management Enhancement Modify values on Order Guide
CHG00052144 Request Management Enhancement Modify 'Request for Matlab Network Institution License' form
CHG00052218 Request Management Enhancement Modify 'Alumni Donor & External Relations Systems' form
CHG00052233 Request Management Enhancement Add Category column to Affiliation table
CHG00052234 Health Check Enhancement Modify 'Stanford Mobile App' form
CHG00052236 Request Management Enhancement Create 'Request Stanford Alumni Association Web App..' form
CHG00052237 Request Management Enhancement Modify UIT CCT Inbound Action
CHG00052239 Request Management Fix 'Planned End Date' on Project record not pulled correctly from Demand
CHG00052242 PPM Fix Data duplication when using multiple PTAE for SUHP
CHG00052252 Reporting Fix PPM variable clearing on 'Request ServiceNow Support' form
CHG00052141 Request Management
October 2021
ServiceNow Production Changes for R:211028
ServiceNow R:211028 changes applied between 10-22-2021 and 10-28-2021 included [0] New Features, [12] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Turn SP legacy flag off and update SAML configuration
N/A
CHG00051755 Core Enhancement Modify email notification for Story and Defect tickets
CHG00051833 Agile Development Enhancement Create 'Get Assistance with Creating an Egencia Guest Profile' form
CHG00051835 Request Management Enhancement Onboard SoM BioBank to ServiceNow
CHG00051872 Request Management Enhancement Create 'Get Assistance with H&S Space Audit' form
CHG00051875 Request Management Enhancement Modify Task and Label schema on dashboard
N/A
CHG00051878 Reporting Enhancement Modify Student Compliance by undergrad vs grad
CHG00051969 Health Check Enhancement Exclude non-vax notification for med / rel accommodation
CHG00051970 Health Check Enhancement Create two new Ergonomic Evaluation forms
CHG00051978 Request Management Enhancement Modify 'Stanford Management Company Transfer' workflow
CHG00051981 Request Management Enhancement Modify 'Hardware Request and Returns' form
CHG00051986 Request Management Enhancement Add timestamps field to Task schema on dashboard
N/A
CHG00052009 Reporting Fix FSC Call integration auto-populating wrong user information
CHG00051856 Call Management Fix New 'u_requested_by' column not showing up on dashboard
CHG00051870 Request / Incident Management Fix Planned end date on Project changes to Demand end date
CHG00051985 PPM ServiceNow Production Changes for R:211021
ServiceNow R:211021 changes applied between 10-15-2021 and 10-21-2021 included [0] New Features, [10] Enhancement(s), [5] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Medical and Religious accommodation forms
N/A
CHG00051580 Health Check Enhancement Modify 'Receive and create Computer asset' task for SUHP
CHG00051625 Request Management Enhancement Create 'Get Assistance with GSB Slate' form
CHG00051627 Request Management Enhancement Modify 'AV Campus Project (UIT Only)' form workflow
CHG00051651 Request Management Enhancement Onboard DAPER Facilities to ServiceNow
CHG00051712 Request Management Enhancement Create default Stanford PPM Resource Holiday Schedule
CHG00051714 PPM Enhancement Modify 'SU - GSBMediaServices' workflow
CHG00051738 Request Management Enhancement Modify 'Request ServiceNow Support' form
CHG00051740 Request Management Enhancement Create permissions for Asset creation (SUHP Phase 2 Release)
N/A
CHG00051750 Asset Management Enhancement Close RITMs with pending approval for two forms
CHG00051754 Request Management Fix Emails do not fire when 'Guest' INC is updated to SUNet user
CHG00051628 Incident Management Fix Inactive users receiving non-vaccinated email notification
CHG00051660 Health Check Fix Workflow not triggered on Oak Storage request form
CHG00051683 Request Management Fix Business Rule causing duplicate Support Request task
CHG00051734 Request Management Fix New Incident forms are able to use inactive Service Offerings
CHG00051752 Incident Management Patch Paris Patch 10
N/A
CHG00050753 Core ServiceNow Production Changes for R:211014
ServiceNow R:211014 changes applied between 10-08-2021 and 10-14-2021 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Update SoM Tech Bar banners
CHG00051455 Request Management Enhancement Create PPM Contractor schedule for next 2 years
CHG00051458 PPM Enhancement Modify 'Get Clark Center IT Support' form
CHG00051464 Request Management Enhancement Onboard Threat Assessment and Management (TAM) to ServiceNow
CHG00051467 Request Management Enhancement Modify 'Assist with Student Account Financial Holds' form
CHG00051493 Request Management Enhancement Create role to restrict view to TAM variables
CHG00051509 Request Management Enhancement Modify Health Check compliance job to update Status date
CHG00051539 Health Check Enhancement Onboard SoM SCi3 to ServiceNow
CHG00051541 Request Management Enhancement Create script to close all tickets assigned to David Gregory
CHG00051542 Request Management Enhancement Run data fix script for SUHP Asset attributes
CHG00051551 Asset Management Enhancement Modify Health Check dashboards
N/A
CHG00051564 Health Check Fix Guest names displaying incorrect
CHG00051462 Request Management Fix SUHP workflow not setting asset attributes
CHG00051500 Request Management Fix Facilities Contact Us page has a broken link
CHG00051548 Portal Management Fix 'Planned End Date' on Project record not pulled correctly from Demand
CHG00051561 PPM ServiceNow Production Changes for R:211007
ServiceNow R:211007 changes applied between 10-01-2021 and 10-07-2021 included [0] New Features, [11] Enhancement(s), [5] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Inbound Action for GSE Facilities
CHG00051207 Request Management Enhancement Modify 'Involuntary Leave of Absence (ILOA)' form
CHG00051212 Request Management Enhancement Modified ZZSK - HHMD department Business unit to SoM
CHG00051228 Core Enhancement Modify Health Check dashboards
N/A
CHG00051251 Health Check Enhancement Modify Health Check record jobs
N/A
CHG00051319 Health Check Enhancement Modify Major Incident email business rule
CHG00051330 Incident Management Enhancement Modify 'Request a *.stanford.edu domain web hosting platform' form
CHG00051333 Request Management Enhancement Modify PTA variable set (SUHP Phase 2 Release)
N/A
CHG00051340 Request Management Enhancement Modify 'Request Access to Oak Storage Service' form
CHG00051346 Request Management Enhancement Create 'Request GSB DS information Security Support' form
CHG00051347 Request Management Enhancement Modify 'University Privacy Office' form
CHG00051348 Request Management Fix Email not firing on 'Request ServiceNow Support' workflow
CHG00051208 Request Management Fix Empyrean Integration firing double notifications
CHG00051214 Request Management Fix Closed tickets appearing in 'My Tickets' queue
CHG00051218 Portal Management Fix New Incident forms are able to use inactive Service Offerings
CHG00051225 Incident Management Fix New Service Offerings are being created by oodWS
CHG00051227 CMDB Management
September 2021
ServiceNow Production Changes for R:210930
ServiceNow R:210930 changes applied between 09-24-2021 and 09-30-2021 included [1] New Features, [12] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications New Feature Create TASK to Story ticket integration
CHG00050942 Agile Development Enhancement Modify 'Request Data Science Resources Consultation' form
CHG00050906 Request Management Enhancement Add 'Dell 27"4k UHD Monitor' accessory to Order Guide
CHG00050908 Request Management Enhancement Modify 'Get Assistance with Corral (Intranet) Site' form
CHG00050925 Request Management Enhancement Enable 'Attachment viewer' option on ServiceNow SDLC module
CHG00050926 Agile Development Enhancement Modify 'Contact Alumni Online Customer Service' form
CHG00050927 Request Management Enhancement Modify 'ET Windows On Premise Server Build Request' form
CHG00050930 Request Management Enhancement Modify 'Vaccination status confirmed' automated email to students
CHG00050938 Health Check Enhancement Add 'Logitech MX Wireless Mouse' accessory to Order Guide
CHG00050939 Request Management Enhancement Modify 'ET Windows Cloud Server Build Request' form
CHG00050941 Request Management Enhancement Modify 'Reinstate Student Admitted Prior to 1985' form
CHG00050943 Request Management Enhancement Created 'Total tests' and 'Campus accessed' counts for Health Check
N/A
CHG00051027 Health Check Enhancement Modify HR Health Check Dashboard
N/A
CHG00051053 Health Check Fix PTA Approver table disappears when 'Previous' button used on Order Guide
CHG00050893 Request Management Patch Paris Patch 9 Hot Fix 2b
N/A
CHG00049984 Core ServiceNow Production Changes for R:210923
ServiceNow R:210923 changes applied between 08-27-2021 and 09-23-2021 included [1] New Features, [27] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications New Feature Migrate Stanford University Hardware Program (SUHP) to production
N/A
CHG00049407 Request Management Enhancement Create 'Request Onboarding a new SoE Employee' form
CHG00050120 Request Management Enhancement Modify 'Get Help with Graduate Financial Support (GFS)' form
CHG00050122 Request Management Enhancement Create 'Stanford Microsoft Multiple Activtion Key (MAK) Request' form
CHG00050140 Request Management Enhancement Modify payload structure for 'GSB Media Services' form
CHG00050146 Request Management Enhancement Modify existing Health Check email notifications
CHG00050159 Health Check Enhancement Modify student compliance for vaccinated students
N/A
CHG00050355 Health Check Enhancement Create 'SUHP Order Guide for New Client' form
CHG00050394 Request Management Enhancement Modify Vaccination Reminder email notification to employees
CHG00050461 Health Check Enhancement Modify Positive Test email notification to students
CHG00050462 Health Check Enhancement Onboard OGC Legal Services to ServiceNow
CHG00050468 Request Management Enhancement Modify Student Vaccination email notification subject line
CHG00050475 Health Check Enhancement Modify HR Non-Compliance dashboard
N/A
CHG00050552 Health Check Enhancement Modify Employee Monitoring
N/A
CHG00050554 Health Check Enhancement Modify 'University Privacy Office' form
CHG00050591 Request Management Enhancement Modify 'Get Clark Center IT Support' form
CHG00050593 Request Management Enhancement Modify 'Build a Meeting Room' form workflow
CHG00050666 Request Management Enhancement Modify 'Request Virtual Desktop' form
CHG00050669 Request Management Enhancement Create 'Multiple Family Member Cards Request' form
CHG00050670 Request Management Enhancement Modify custom email notification for HILA
CHG00050723 Request Management Enhancement Create 'Swap Payments' form
CHG00050765 Request Management Enhancement Create 'Hardware Requests & Returns' form
CHG00050770 Request Management Enhancement Modify 'Add or Modify Access to Alumni, Donor & External Relations Systems' form
CHG00050774 Request Management Enhancement Modify 'Get Assistance with card' form
CHG00050787 Request Management Enhancement Modify Travel Advisory email notification
N/A
CHG00050789 Health Check Enhancement Create 'GSB DS Info Security' form and modify 'Pre-Screening DRA' form
CHG00050793 Request Management Enhancement Modify Asset, RITM PTAE, CMDB, Compliance schema
N/A
CHG00050799 Core Enhancement Modify PTAE approver logic
CHG00050812 Request Management Fix Anonymous feature displaying user info on REQ ticket
CHG00050238 Request Management Fix Ethics and Compliance form sending out survey email when resolved
CHG00050500 Request Management Fix Assets not mapping properly in production
CHG00050555 Asset Management Fix Request forms not sending out 'Request Received' email notifications
CHG00050647 Request Management
August 2021
ServiceNow Production Changes for R:210826
ServiceNow R:210826 changes applied between 08-20-2021 and 08-26-2021 included [0] New Features, [6] Enhancement(s), [2] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Student Services Knowledge Article parent/child relation
CHG00049978 Knowledge Management Enhancement Modify non-vaccinated email notification
CHG00049981 Health Check Enhancement Create Content Block for UIT FIRe dashboard
CHG00049986 Request Management Enhancement Modify 'ET Offboarding Process' form
CHG00050060 Request Management Enhancement Create customized email confirmation for Student Housing groups
CHG00050068 Request Management Enhancement Modify 'Request a Non-Employee Record in HRMS (Peoplesoft)' form
CHG00050069 Request Management Fix Last Submit and Date Approved not updating on CRX
CHG00049533 Health Check Fix SoE Triage Routing not assigning correctly
CHG00050061 Incident Management Patch Paris Patch 9 Hot Fix 2a
N/A
CHG00049161 Core ServiceNow Production Changes for R:210819
ServiceNow R:210819 changes applied between 08-13-2021 and 08-19-2021 included [0] New Features, [11] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Virtual Desktop Infrastructure - General Request' form
CHG00049791 Request Management Enhancement Modify 'Close' button to 'Close Complete' on TASK tickets
CHG00049792 Request Management Enhancement Create 'Request Personal Information Update' form
CHG00049793 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00049794 Request Management Enhancement Modify 'CardinalPrintDeployment' workflow
CHG00049795 Request Management Enhancement Modify 'SU - Vendor Management' workflow
CHG00049801 Request Management Enhancement Update links and content for non-vaccinated employee email notification
N/A
CHG00049870 Health Check Enhancement Modify CRC WS API
CHG00049871 Integration Enhancement Modify SoM Order Guide
CHG00049874 Request Management Enhancement Modify 'Ethics and Compliance Helpline' form
CHG00049876 Request Management Enhancement Onboarded LTS group to ServiceNow
CHG00049880 Request Management Fix Update links for non-vaccinated email notification
CHG00049771 Health Check Fix Data Fix on table structure for vaccination upload
N/A
CHG00049804 Health Check Fix Resource plan shows 'Confirmed' in Workbench but not in Project
CHG00049873 PPM Fix RITM is closed but workflow is not closed
CHG00049878 Request Management ServiceNow Production Changes for R:210812
ServiceNow R:210812 changes applied between 08-06-2021 and 08-12-2021 included [0] New Features, [9] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Bug Bounty' workflow
CHG00049625 Request Management Enhancement Modify 'Request Stanford User Data' workflow
CHG00049688 Request Management Enhancement Enable 'Extend Resource Plan' button for resource managers
CHG00049689 PPM Enhancement Modify Student Opt-Out form
N/A
CHG00049692 Health Check / Request Management Enhancement Modify non-vaccinated email notification
N/A
CHG00049693 Health Check Enhancement Modify building access email notification for non-cleared persons
CHG00049694 Health Check Enhancement Modify 'Obtain Prescription Safety Glasses or Lab Coats' form
CHG00049695 Request Management Enhancement Modify 'Request Student Quarantine or Isolation' form
CHG00049697 Health Check / Request Management Enhancement Modify 'Inquire about Package & Mail Center Fee' form
CHG00049710 Request Management Fix Update vaccination question for vaccinated persons
CHG00049636 Health Check Fix 'Get Assistance with an Egencia' form fields not passed to fulfiller view
CHG00049696 Request Management ServiceNow Production Changes for R:210805
ServiceNow R:210805 changes applied between 07-30-2021 and 08-05-2021 included [0] New Features, [7] Enhancement(s), [2] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create Round Robin business rule
CHG00049086 Incident / Request Management Enhancement Modify HILA email notification
CHG00049413 Request Management Enhancement Create 'Request Vendor Management Help' form
CHG00049435 Request Management Enhancement Modify CRC API 'Requested by/for' params
CHG00049441 Integration Enhancement Modify SoM Tech Bar Lounge modules
CHG00049467 Request Management Enhancement Modify 'Financial Risk Management' form
CHG00049525 Request Management Enhancement Modify email notification for non-vaccinated travellers
N/A
CHG00049532 Health Check Fix Cleared flag job has conflict with other scheduled jobs
CHG00049444 Health Check Fix 'Google List - General Request' workflow erroring out
CHG00049523 Request Management
July 2021
ServiceNow Production Changes for R:210729
ServiceNow R:210729 changes applied between 07-23-2021 and 07-29-2021 included [0] New Features, [9] Enhancement(s), [1] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create 'Cardinal Key Exception Request' form
CHG00049159 Request Management Enhancement Modify H&S Order Guide
CHG00049162 Request Management Enhancement Modify UIT Order Guide
CHG00049163 Request Management Enhancement Run fix script to modify 'Actual Return Date' variable
CHG00049164 Request Management Enhancement Add 'Other' variable to 'GSB Media Services Request' form
CHG00049184 Request Management Enhancement Modify 'Request Student Quarantine or Isolation' form
CHG00049185 Request Management Enhancement Modify 'Request Building Access Card' form
CHG00049186 Request Management Enhancement Create Scripted REST API for Travel Policy
N/A
CHG00049278 Health Check Enhancement Auto-tag TASKs from 'Get Access to UIT-Managed Data Center Space' form
CHG00049293 Request Management Fix Templates do not populate 'Assigned to' field correctly
CHG00049307 Request Management Patch Apply ServiceNow June 2021 Security Patch
N/A
CHG00048296 Core ServiceNow Production Changes for R:210722
ServiceNow R:210722 changes applied between 07-16-2021 and 07-22-2021 included [0] New Features, [10] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add 'Preserve Data' to Moogsoft Properties
CHG00048887 Integration Enhancement Update 'Requested by' field to prevent showing as 'system'
CHG00048944 Request Management Enhancement Update IT Services Contact Us page
CHG00048958 Portal Enhancement Modify 'Request Stanford User Data Access' form workflow
CHG00049052 Request Management Enhancement Add 'Dell Wired Optical Mouse' accessory to SoM Order Guide
CHG00049057 Request Management Enhancement Add 'USB-C Cable' accessory to SoM Order Guide
CHG00049060 Request Management Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00049064 Request Management Enhancement Create 'Request Tech Support for SoM Rooms' form
CHG00049074 Request Management Enhancement Modify SoM Order Guide workflow to include SoM IRT SRWC Stockroom
CHG00049080 Request Management Enhancement Create three new SoM Tech Bar Lounge modules
CHG00049081 Request Management Fix PPM Resource Capacity does not reflect 2022 holiday schedule
CHG00048954 PPM ServiceNow Production Changes for R:210715
ServiceNow R:210715 changes applied between 07-09-2021 and 07-15-2021 included [0] New Features, [4] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify compliance cadence and vaccination processes
N/A
CHG00047465 Health Check Enhancement Modify 'Get Onboarding or Offboarding Help' form
CHG00048722 Request Management Enhancement Create Inbound Action for OOD/SAA Online Giving
CHG00048724 Request Management Enhancement Modify 'Request for Matlab Network Institution License' form
CHG00048725 Request Management Fix Issue with cleared flag on update of 'Date approved'
N/A
CHG00048681 Health Check Fix Workflow auto-closing RITM before all TASKs are closed
CHG00048743 Request Management Fix NullPointer error when adding attachment in Order Guide
CHG00048744 Request Management ServiceNow Production Changes for R:210708
ServiceNow R:210708 changes applied between 07-02-2021 and 07-08-2021 included [0] New Features, [10] Enhancement(s), [0] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify H&S Order Guide
CHG00048523 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00048524 Request Management Enhancement Modify SoE Triage Routing rule
CHG00048535 Request Management Enhancement Modify 'Date approved' nightly job
N/A
CHG00048608 Health Check Enhancement Modify 'Get Assistance with a New Hire, Change in Role, or Departure' form
CHG00048609 Request Management Enhancement Modify 'Request ERP Reserved Instance' form
CHG00048611 Request Management Enhancement Modify 'SU-CardinalPrintDeployment' workflow and notification
CHG00048612 Request Management Enhancement Modify 'Get Help with Stanford Groups' form
CHG00048614 Request Management Enhancement Create two Cardinal Voice forms
CHG00048616 Request Management Enhancement Added 'Create Support Request' feature for Live Chat
CHG00048632 Request Management Patch Upgrade ServiceNow Mid-Tier MongoDB and Tomcat
N/A
CHG00047839 Core ServiceNow Production Changes for R:210701
ServiceNow R:210701 changes applied between 06-25-2021 and 07-01-2021 included [0] New Features, [7] Enhancement(s), [3] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create workflow for 'Add a service offering into ServiceNow (IT groups)' form
CHG00048301 Request Management Enhancement Modify CRC Time API 'Assigned to' param
CHG00048425 Integration Enhancement Modify class choice 'Discretionary' to 'PPM Group' on pm_project table
CHG00048426 PPM / Reporting Enhancement Add new equipment to UIT Order Guide
CHG00048427 Request Management Enhancement Create 'Vaccination Card Upload' form
N/A
CHG00048428 Health Check Enhancement Modify 'Obtain Key/Card Access to SoE Building or Office' form
CHG00048430 Request Management Enhancement Update resource capacity for 2022 holiday schedule
CHG00048448 PPM Fix When extending staff resource plan, confirmed/allocated hours are incorrect
CHG00048198 PPM Fix Resource capacity incorrect for some users
CHG00048200 PPM Fix Customized approval email no longer able to approve/reject
CHG00048438 Request Management Patch Apply ServiceNow June 2021 Security Patch
N/A
CHG00047364 Core
June 2021
ServiceNow Production Changes for R:210624
ServiceNow R:210624 changes applied between 06-18-2021 and 06-24-2021 included [0] New Features, [6] Enhancement(s), [4] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Get Help with Stanford Sites Drupal Self-Service Website' form
CHG00048104 Request Management Enhancement Modify H&S Order Guide form
CHG00048112 Request Management Enhancement Modify Resource Aggregates UI Action
CHG00048169 PPM Enhancement Modify Health Check Compliance
N/A
CHG00048192 Health Check Enhancement Add new equipment to SoM Order Guide
CHG00048196 Request Management Enhancement Modify 'Request Postdoc Data or a Report' form
CHG00048207 Request Management Fix User Criteria not on forms not working correctly
CHG00048102 Request Management Fix CRC WS API populates with the wrong 'Requested by/for' fields
CHG00048193 Integration Fix Approval notification email duplicating for 'Mobile Deposit Access' form
CHG00048214 Request Management Fix Color API not pulling all page results
CHG00048223 Health Check ServiceNow Production Changes for R:210617
ServiceNow R:210617 changes applied between 05-28-2021 and 06-17-2021 included [0] New Features, [19] Enhancement(s), [6] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Add Coronavac/Sinovac to Vaccine Manufacturer options
CHG00047600 Health Check Enhancement Modify System Scheduler module
N/A
CHG00047864 Core Enhancement Update database and SUHP report to show serial number and asset tag
CHG00047878 Reporting Enhancement Modify 'Web Virtual Proxy Host Retirement Support' form
CHG00047889 Request Management Enhancement Modify 'Report a Web Accessibility Issue' form
CHG00047890 Request Management Enhancement Modify 'Stanford Office of Digital Accessibility - General Request' form
CHG00047892 Request Management Enhancement Modify 'Inquire about status of Degree/Enrollment Certification Request' form
CHG00047894 Request Management Enhancement Modify H&S and UIT Order Guide PTA
CHG00047960 Request Management Enhancement Modify 'Demand owner' field on PPM form
CHG00047961 PPM Enhancement Modify Health Check vaccination responses
CHG00047962 Health Check Enhancement Modify 'GSB Media Services Request' form
CHG00047963 Request Management Enhancement Add new equipment to UIT Order Guide
CHG00047966 Request Management Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00047973 Request Management Enhancement Modify 'Change Diploma Method' form
CHG00047974 Request Management Enhancement Create 'Diploma Cover Request' form
CHG00047983 Request Management Enhancement Modify 'Emergency Request to Withdraw an Application to Graduate' form
CHG00048003 Request Management Enhancement Modify 'Assist with Coterm Billing issue' form
CHG00048004 Request Management Enhancement Create 'New Vanity URL Subdomain Request' form
CHG00048005 Request Management Enhancement Modify 'Create Personal Website on Stanford Sites' form
CHG00048006 Request Management Fix Approval notification does not relay approval to ticket
CHG00047410 Request Management Fix Replies to CAB Meeting invite fails
CHG00047822 Change Management Fix UIT Order Guide hardware models missing cost
CHG00047882 Request Management Fix Calendar icon displays in wrong location on UIT Order Guide
CHG00047965 Request Management Fix Duplicate INC entries on Outage Related list
CHG00047970 Incident Management Fix UIT Order Guide view changes when web browser is narrowed
CHG00048007 Request Management
May 2021
ServiceNow Production Changes for R:210527
ServiceNow R:210527 changes applied between 05-21-2021 and 05-27-2021 included [0] New Features, [16] Enhancement(s), [5] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Time worked' field for Clark Center IT Service Desk
CHG00047242 Request Management Enhancement Modify UIT Computer Refresh Order Guide
CHG00047379 Request Management Enhancement Modify SLA Timer on FSC tickets
CHG00047380 Request Management Enhancement Modify report label truncation length
CHG00047381 Reporting Enhancement Modify 'Get Assistance with Expense Reimbursements' form
CHG00047382 Request Management Enhancement Modify 'Get Word Press Support' form
CHG00047383 Request Management Enhancement Modify 'Get Assistance with Cash Management' form
CHG00047384 Request Management Enhancement Create two new BeWell forms
CHG00047388 Request Management Enhancement Add additional variable to UIT Computer Refresh Order Guide
CHG00047389 Request Management Enhancement Modify 'SU - Secure UIT Subtask form' workflow
CHG00047396 Request Management Enhancement Modify 'Request New Hire Onboarding or Employee Offboarding' form
CHG00047397 Request Management Enhancement Sync 'Requested by/for' data for active records
CHG00047399 Incident / Request Management Enhancement Add Sinopharm to Vaccination Manufacturer options
N/A
CHG00047467 Health Check Enhancement Modify 'GSB Media Services Request' form
CHG00047468 Request Management Enhancement Create Inbound Action for GSE Support and GSE Instructional Support
CHG00047486 Request Management Enhancement Create 'Request ERP Reserved Instance' form
CHG00047487 Request Management Fix Fulfiller only fields are showing up mandatory
CHG00047333 Request Management Fix UIT and H&S Order Guide assigning incorrect asset
CHG00047394 Request Management Fix Support Request notification using wrong 'Requested by/for' fields
CHG00047476 Request Management Fix H&S Order Guide assets missing PTAE information
CHG00047478 Request Management Fix Error message appears on Allocation Workbench incorrectly
CHG00047489 PPM Patch Update SAML configuration in ServiceNow
N/A
CHG00047278 Core ServiceNow Production Changes for R:210520
ServiceNow R:210520 changes applied between 05-14-2021 and 05-20-2021 included [0] New Features, [12] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request LBRE Purchasing Services' form
CHG00047147 Request Management Enhancement Modify 'Request a Dependent Card' form
CHG00047149 Request Management Enhancement Remove 'Apply template' box on PPM Project records
CHG00047152 PPM Enhancement Modify 'SHARE, Education' team form notification
CHG00047153 Request Management Enhancement Modify 'Request a *.stanford.edu domain name' form
CHG00047154 Request Management Enhancement Modify 'GSB Media Services Request' form
CHG00047159 Request Management Enhancement Create 'Department' column on 'SU BU Workgroups' table
CHG00047166 CMDB Management Enhancement Modify Change Task state dropdown order
CHG00047241 CMDB Management Enhancement Modify PPM Project Task form 'Assignment group' field
CHG00047244 PPM Enhancement Run 'Requested by/for' data sync for active records
N/A
CHG00047246 Core Enhancement Modify business unit field on H&S/UIT Assets
CHG00047248 Asset Management Enhancement Modify SoM Order Guide
CHG00047250 Request Management Fix Assets appear in the Portal catalog search
CHG00046582 Asset Management ServiceNow Production Changes for R:210513
ServiceNow R:210513 changes applied between 05-07-2021 and 05-13-2021 included [0] New Features, [8] Enhancement(s), [4] Fixes and [1] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify Color compliance lock job
CHG00046944 Health Check Enhancement Modify GCP utility class
N/A
CHG00046945 Core Enhancement Create 'Request a Fellow Card' form
CHG00046947 Request Management Enhancement Modify 'Request a Spouse/Domestic Partner Courtesy Card' form
CHG00046956 Request Management Enhancement Create 'Inquire About Student Health Requirements' form
CHG00046973 Request Management Enhancement Modify 'GSB Media Services Request' notifications
CHG00047031 Request Management Enhancement Create 'Request a Stanford Travel Training Session' form
CHG00047052 Request Management Enhancement Create 'Order Guide Requests' database view
CHG00047060 Reporting Fix Resource capacity incorrect in 2022
CHG00046898 PPM Fix Change Request stays active even when 'Closed Successful'
CHG00046984 Change Management Fix 'Reported by' field not mirrored over correctly from SHC
CHG00047023 Incident Management Fix VIP Flag icon not displaying with new 'Requested by/for' field
CHG00047036 Incident / Request Management Patch Upgrade ServiceNow Mid-Tier Java to 11
N/A
CHG00046903 Core ServiceNow Production Changes for R:210506
ServiceNow R:210506 changes applied between 04-30-2021 and 05-06-2021 included [0] New Features, [10] Enhancement(s), [6] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request a Cloud Virtual Machine (VM)' form
CHG00046688 Request Management Enhancement Modify Color compliance process and notifications
N/A
CHG00046708 Health Check Enhancement Modify 'Request ServiceNow Support' form
CHG00046714 Request Management Enhancement Modify SoM Order Guide
CHG00046715 Request Management Enhancement Enable Scrum program plugin
CHG00046808 Agile Development Enhancement Vaccination and Building field changes on Health Check
N/A
CHG00046809 Health Check Enhancement Modify tabs under Related Links on Story records
CHG00046810 Agile Development Enhancement Create 'Get Section 117 Reporting Assistance' form
CHG00046812 Request Management Enhancement Modify UIT Order Guide graphic
CHG00046818 Request Management Enhancement Sync resource capacity with 2021 Holiday Schedule
CHG00046819 PPM Fix Knowledge articles stuck in pending Approval state
CHG00046720 Knowledge Management Fix Stockroom out of sync with stock
CHG00046723 Asset / Request Management Fix Related tickets on Call Record using old 'Requested for' field
CHG00046760 Call Management Fix Support Request 'Reported field' not populating properly
CHG00046804 Request Management Fix Workflow for 'OOT Mobile Deposit Access' is incorrect
CHG00046815 Request Management Fix CRC API param using wrong 'Requested for' field
CHG00046825 Integration
April 2021
ServiceNow Production Changes for R:210429
ServiceNow R:210429 changes applied between 04-23-2021 and 04-29-2021 included [0] New Features, [7] Enhancement(s), [0] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Request ServiceNow Support' form
CHG00046469 Request Management Enhancement Modify 'Get Assistance with the Graduate Financial Planning System' form
CHG00046470 Request Management Enhancement Create 'Request UComm Web Support' form
CHG00046472 Request Management Enhancement Modify 'Get Assistance with Expense Reimbursements' form
CHG00046474 Request Management Enhancement Onboard OOT group to ServiceNow
CHG00046580 Core Enhancement Modify H&S Order Guide graphic
CHG00046590 Request Management Enhancement Modify 'Requesting Encrypted USB Enforcement Assistance' form
CHG00046594 Request Management ServiceNow Production Changes for R:210422
ServiceNow R:210422 changes applied between 04-16-2021 and 04-22-2021 included [0] New Features, [5] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Create notification sent to Demand Owners when their Demand is approved
CHG00046227 PPM Enhancement Create 'Obtain Key Card Access to Shriram' form
CHG00046228 Request Management Enhancement Create 'Request SCRA (Stanford Campus Recreation Association) Card' form
CHG00046231 Request Management Enhancement Modify H&S Order Guide
CHG00046249 Request Management Enhancement Modify 'Enterprise Windows Infrastructure - ET Internal Request' form
CHG00046335 Request Management Fix Multiple Support Request issues
INC01427035 / INC01427156 / INC01427356 / INC01428613 / INC01431413 / INC01431729
CHG00046209 Core Fix Assets not auto-assigning to user for UIT Order Guide
CHG00046226 Asset / Request Management Fix Converting INC to RITM does not populate requestor name on Short Description
CHG00046311 Request Management ServiceNow Production Changes for R:210415
ServiceNow R:210415 changes applied between 04-09-2021 and 04-15-2021 included [0] New Features, [15] Enhancement(s), [5] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Upgrade ServiceNow to Paris
N/A
CHG00044931 Core Enhancement Add 'Wired Keyboard' accessory to SoM Order Guide
CHG00046010 Request Management Enhancement Modify 'Get Assistance with the Protection of Minors Management System' form
CHG00046011 Request Management Enhancement Remove select accessories from UIT Order Guide
CHG00046012 Request Management Enhancement Add 'Dell 27" USB-C Monitor' accessory to H&S Order Guide
CHG00046013 Request Management Enhancement Modify 'Temporarily request to opt-out of Student COVID-19 screening' form
CHG00046015 Request Management Enhancement Clear API endpoint data returns
CHG00046019 Integration Enhancement Modify 'Health Check Program Request' form
CHG00046025 Request Management Enhancement Modify Survey response sent out at end of every ticket
CHG00046078 Incident / Request Management Enhancement Modify Compliance notification text
CHG00046101 Health Check Enhancement Modify label on Health Check tab under User table
CHG00046102 Health Check Enhancement Create Content Block for keyword searching on TASK table
CHG00046103 Reporting Enhancement Hide 'Notes' tab on Health Check record
CHG00046104 Health Check Enhancement Create 'Enterprise Infrastructure - Modify Storage' and 'Enterprise Technology - Modify Service Access' forms
CHG00046113 Request Management Enhancement Add new validation on AB685 button
CHG00046114 Health Check Fix Cancel button on Resource Plan mislabeled
CHG00045895 PPM Fix Incidents displays 'empty' on 'Requested by/for' field on TASK [task] table
CHG00045941 Reporting Fix Call Record to Support Request conversion not populating with caller info
CHG00045948 Request Management Fix Discrepancy between environments for CRC Scripted REST API
CHG00046024 Integration Fix Variable fields come in empty after submission
CHG00046042 Request Management ServiceNow Production Changes for R:210408
ServiceNow R:210408 changes applied between 04-02-2021 and 04-08-2021 included [0] New Features, [13] Enhancement(s), [3] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify 'Requested by/for' fields for Support Request
CHG00045759 Core Enhancement Modify Problem Task record fields to be mandatory
CHG00045776 Problem Management Enhancement Modify 'Get Assistance with an Egencia Profile' form
CHG00045795 Request Management Enhancement Modify 'Get Assistance with the GMIX Platform' form
CHG00045801 Request Management Enhancement Modify 'SU-SOMBuildings' data table and workflow
CHG00045802 Request Management Enhancement Modify 'Request a Visiting Scholar/Visiting Postdoctoral...' form
CHG00045806 Request Management Enhancement Create Hardware Upload Data Mapping for ORBIT
N/A
CHG00045866 Asset Management Enhancement Modify assignment rule for DoR Triage routing
CHG00045894 Incident Management Enhancement Create UIT CCT Inbound Action
CHG00045896 Request Management Enhancement Modify 'Ask a Question about Employee Disability and Family Leaves' form
CHG00045897 Request Management Enhancement Modify 'GSB Media Services' form
CHG00045898 Request Management Enhancement Modify 'Student Covid Compliance' form
CHG00045911 Request Management Enhancement Modify 'Get Assistance with Gift Processing System' form
CHG00045923 Request Management Fix Login from direct link redirects to 'Security Constraint' page
CHG00045737 Portal Fix Assets not auto-assigning to user for H&S Order Guide
CHG00045793 Asset / Request Management Fix Guest Name field not appearing when creating new Support Request
CHG00045925 Request Management ServiceNow Production Changes for R:210401
ServiceNow R:210401 changes applied between 03-26-2021 and 04-01-2021 included [0] New Features, [6] Enhancement(s), [1] Fixes and [0] Patches.
Type Short Description Change Request # SNOW Applications Enhancement Modify CRC Scripted REST API for 'getsupportrequests'
CHG00045585 Integration Enhancement Modify CRC Scripted REST API for 'getrequests'
CHG00045586 Integration Enhancement Create 'Get Assistance with the Megaprofile API' form
CHG00045605 Request Management Enhancement Modify 'Get Assistance with the Stanford Travel Program' form
CHG00045647 Request Management Enhancement Modify 'SU - Student Quarantine or Isolation' workflow
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