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In April 2024, the ServiceNow platform will be upgraded to the Vancouver version, and with it, extensive visual changes to the fulfiller view. More information coming soon.

ServiceNow Chat Upgrade: A New Look Coming this Spring

February 20, 2024

IT Portal Clean-Up Project: Knowledge Articles

December 11, 2023

Get Started

ServiceNow is an enterprise system that helps develop and manage consistent processes so the Stanford community receives timely, consistent support and an improved overall service experience. Learn more by reviewing the Training and our ServiceNow Knowledge Articles.


Online fulfiller training for incident, request, support request, change management, and knowledge modules are available through STARS. 

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ServiceNow Knowledge Articles

Browse our knowledge articles for answers to frequently asked questions, how-to guides, and troubleshooting tips.

View knowledge articles

Learn More

Get a glimpse of where we are going in our up-to-date roadmap, including the next system upgrade to Vancouver, and see the latest enhancements and fixes published in our release notes. 


Our Project roadmap outlines our upcoming updates and strategic priorities, so you know where we are heading.

View roadmap

Release Notes

Project and production release notes are published to show all enhancements and fixes to the system.

View release notes

Vancouver Upgrade

The ServiceNow upgrade to Vancouver will include changes to key features within the platform.

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Medium Enhancements

View approved upcoming enhancements for this quarter.

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Contact Us

Requests ServiceNow support, report a problem or submit your ideas for new features within our Idea portal. 

Idea portal

Submit your ideas or suggestions for new features within our Idea portal. You can also vote on other ideas that have been submitted. Ideas will be considered by the ServiceNow Product and Advisory groups for implementation.

Submit an ideaVote on ideas

Submit a Request

University IT staff may submit general requests for ServiceNow support,  report a problem, or submit feedback.

Submit a request