Online ServiceNow fulfiller training is now available through STARS.
View STARS courses
Remedy Countdown - Remedy decommission is planned for mid-2019. More information.
Upcoming go-live dates for distributed campus groups:
Service Management Newsletter (December 2018)
More Help Available through the Services & Support Portal - UIT News article (December 2018)
What are some tips for finding, submitting, saving favorite help ticket forms in the Services & Support Portal? - UIT Tips & Tricks (December 2018)
Service Management Newsletter (November 2018)
Service Management Newsletter (October 2018)
Presentation: Stakeholders meeting (August 2018)
Service Management Newsletter (July 2018)
Service Management Newsletter (June 2018)
Presentation: Stakeholders meeting (May 2018)
Questions about the project? We can point you to the right people.
Online fulfiller training for incident, request, support request, change management, and knowledge modules is available through STARS. View and register for courses
The status of enhancement requests can be tracked through the Production Support Dashboard, which is updated every two weeks.
Project and production release notes are regularly published to show all enhancements and fixes to the system.
If you have feedback or requests related to the system, submit an enhancement request.
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