ServiceNow Project
Important Dates
Remedy Countdown - Remedy decommission is June 27. More information.
Upcoming go-live dates for distributed campus groups:
- MCD, OOD Finance Gift Transmittal, Provost Office, VPTL, Faculty Affairs FASA - April 15 2019
Communications
Service Management Newsletter (March 2019)
Service Management Newsletter (February 2019)
Service Management Newsletter (January 2019)
Service Management Newsletter (December 2018)
More Help Available through the Services & Support Portal - UIT News article (December 2018)
What are some tips for finding, submitting, saving favorite help ticket forms in the Services & Support Portal? - UIT Tips & Tricks (December 2018)
Service Management Newsletter (November 2018)
Service Management Newsletter (October 2018)
Presentation: Stakeholders meeting (August 2018)
Service Management Newsletter (July 2018)
Service Management Newsletter (June 2018)
Presentation: Stakeholders meeting (May 2018)
Project Support
Questions about the project? We can point you to the right people.
- Project Manager: Padma Kapoor
- Asset Management: Lucrecia Kim-Boswell
- Change Management: Larry Dillard
- Configuration Management: Maria Inciong
- Incident Management: Lori Wisneski
- Knowledge Management: Barb Koss
- Problem Management: Matthew Ricks
- Request Management: Kelly Schnaps
- Support Request and Request Management: Kelly Schnaps
- Services portal: Megan S. Miller
- Service catalog: Kelly Schnaps
- Campus outreach: Sherry Gong, Karen Grimm, Padma Kapoor, Emily Nguyen
- Communications: Rachel Manongdo
- Training: Wendy Chapman
- Core Team and Process Owners
Training
Online fulfiller training for incident, request, support request, change management, and knowledge modules is available through STARS. View and register for courses
Production Support
The status of enhancement requests can be tracked through the Production Support Dashboard, which is updated every two weeks.
Project and production release notes are regularly published to show all enhancements and fixes to the system.
If you have feedback or requests related to the system, submit an enhancement request.
