Online ServiceNow fulfiller training is now available through STARS. View STARS course
Important Dates
Instructor-led training: October 16 and 19, 2017
Phase 2 Go-Live for distributed campus groups: October 30, 2017
Communications
UIT Newsletter: SNOW Makes Its Way Across Campus (July 2017)
Stakeholders meeting (July 2017)
School of Medicine - ServiceNow Lessons Learned (July 2017)
Changes to Knowledge in July 24 release (Knowledge article)
Project Support
Questions about the project? We can point you to the right people.
- Project Managers: Claudia Dencker
- Project Coordinator/UAT: Kellie Trauner
- Incident Management: Jon Russell
- Request Management: Kathy Pappas Kassaras, Kelly Schnaps
- Change Management: Larry Dillard, Chris Lundin
- Problem Management: Matthew Ricks
- Knowledge Management: Barb Koss
- Services portal: Megan Miller
- Service catalog: Kelly Schnaps, Michelle Collette
- Campus outreach: Vesna Siracevska, Karen Grimm, Padma Kapoor
- Communications: Nancy Ware, Jim Knox, Rachel Manongdo
- Training: Rachel Manongdo
- Core Team, Process Owners, Steering Committee
- Stakeholders and Change Champions
Training
Online fulfiller training for incident and request modules is available through STARS. View and register for course
Instructor-led fulfiller training for the October release will take place October 16 and 19, 2017. Register for course.
Instructor-led Writing Compelling Knowledge Base Articles with End Users in Mind will take place on November 13, 2017. Learn more and register for the course.
About the Project
Production Support
The status of enhancement requests can be tracked through the Production Support Dashboard, which is updated every two weeks.
Production release notes are also regularly published to show all enhancements and fixes to the system. If you have feedback or requests related to the system, submit an enhancement request.
