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March ServiceNow Updates Set the Stage for Future Upgrade

February 27, 2023

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ServiceNow is an enterprise system that helps develop and manage consistent processes so the Stanford community receives timely, consistent support and an improved overall service experience. Learn more by reviewing the Training and our ServiceNow Knowledge Articles.


Online fulfiller training for incident, request, support request, change management, and knowledge modules are available through STARS. 

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ServiceNow Knowledge Articles

Browse our knowledge articles for answers to frequently asked questions, how-to guides, and troubleshooting tips.

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Get a glimpse of where we are going in our up-to-date roadmap, including the next system upgrade to Tokyo, and see the latest enhancements and fixes published in our release notes. 


Have you ever wondered what ServiceNow enhancements are on the horizon? Our Project roadmap outlines our upcoming updates and strategic priorities, so you know where we are heading.

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Release Notes

Project and production release notes are published to show all enhancements and fixes to the system.

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Tokyo Upgrade

The ServiceNow upgrade to Tokyo will include several new features that look, feel and behave differently than previous versions. Reviewing the upcoming changes is the best way for fulfillers to prepare.

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Contact Us

Requests ServiceNow support, report a problem or submit your ideas for new features within our Idea portal. 

Idea portal

Submit your ideas or suggestions for new features within our Idea portal. You can also vote on other ideas that have been submitted. Ideas will be considered by the ServiceNow Product and Advisory groups for implementation.

Submit an ideaVote on ideas

Submit a Request

University IT staff may submit general requests for ServiceNow support,  report a problem, or submit feedback.

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