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ServiceNow Project

Online ServiceNow fulfiller training is now available through STARS. View STARS courses

Important Dates

Upcoming go-live dates for distributed campus groups:

  • University Human Resources - April 23, 2018
  • UIT & GSB Administrative, Facilities (non-billable), Student Services - August 2018
  • Student Housing - November 2018

Stakeholders/Change Champions meetings:

  • May 23, 2:00-3:00 p.m.
  • June 20, 2:00-3:00 p.m.

Communications

Presentation: Stakeholders meeting (April 2018)

Presentation: Stakeholders meeting (March 2018)

UIT Community article: UIT Made it SNOW Again (February 2018)

UIT Newsletter: The First SNOWfall of 2018 (February 2018)

Video series: Stanford Services & Support portal (February 2018)

Tech Briefing: ServiceNow @ Stanford (December 2017)
Presentation
Video

UIT Community article: Another ServiceNow Release Success!

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Project Support

Questions about the project? We can point you to the right people.

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Training

Online fulfiller training for incident, request change management, and knowledge modules is available through STARS. View and register for courses

Instructor-led fulfiller training for the April release will take place April 13, 16, 17, 18, and 19. Registration is limited to fulfillers in Human Resources. For more information, please send email to Julie Nelson.

Learn more about ServiceNow

Production Support

The status of enhancement requests can be tracked through the Production Support Dashboard, which is updated every two weeks. 

Production release notes are also regularly published to show all enhancements and fixes to the system. If you have feedback or requests related to the system, submit an enhancement request.

Learn more about the Project

Last modified April 18, 2018