Enroll in training
Training opportunities are listed below.
Online fulfiller training for incident, request, support request, change management, and knowledge modules are available through STARS.
You can search for the courses by number in STARS:
- ServiceNow Getting Started Training - SNOW-1000
- ServiceNow Incident and Request Management Training - SNOW-3000
- ServiceNow Support Request Management Training - SNOW-3030
- ServiceNow Knowledge Management Training - SNOW-3020
- ServiceNow Online Change Management Training - SNOW-3010
User guides, slides, and more from the ServiceNow training at Stanford are available below.
- ServiceNow Overview Guide
- Knowledge Management Fulfiller Guide
- Incident Management Fulfiller Guide
- Request Management Fulfiller Guide
- Problem Management Fulfiller Guide
- Change Management Fulfiller Guide
- Support Request Fulfiller Guide
- Glossary of ServiceNow terms
- Financial Management Services Quick Guide
- University Human Resources Quick Guide
- IT Fulfillers Support Request Guide
- Student Services Quick Guide
Explore the tool
These videos provide a look at the ServiceNow interface and Stanford's Services Portal.