Enroll in training
Training opportunities are listed below.
Online fulfiller training for incident, request, support request, change management, and knowledge modules is available through STARS. View and register for courses
- Introductory ServiceNow Reporting workshop: Sept. 4, 2018 from at 2-3:30 p.m. in Bambi, Room 5. Register for the class.
User guides, slides, and more from the ServiceNow training at Stanford are available below.
- ServiceNow Overview Guide
- Knowledge Management Fulfiller Guide
- Incident Management Fulfiller Guide
- Request Management Fulfiller Guide
- Problem Management Fulfiller Guide
- Change Management Fulfiller Guide
- Support Request Fulfiller Guide
- Glossary of ServiceNow terms
- Financial Management Services Quick Guide
- University Human Resources Quick Guide
- IT Fulfillers Support Request Guide
- Student Services Quick Guide
Explore the tool
These videos provide a look at the ServiceNow interface and Stanford's Services Portal.