Enroll in training
Training opportunities are listed below.
Online fulfiller training for incident, request, support request, change management, and knowledge modules is available through STARS. View and register for courses
Instructor-led fulfiller training for the August release will take place August 13-17. Registration is limited to fulfillers in Student Services. For more information, please send email to Julie Nelson. If you are a fulfiller onboarding in August, use this spreadsheet to sign-up for the training with your team.
User guides, slides, and more from the ServiceNow training at Stanford are available below.
- ServiceNow Overview Guide
- Knowledge Management Fulfiller Guide
- Incident Management Fulfiller Guide
- Request Management Fulfiller Guide
- Problem Management Fulfiller Guide
- Change Management Fulfiller Guide
- Support Request Fulfiller Guide
- Glossary of ServiceNow terms
- Financial Management Services Quick Guide
- University Human Resources Quick Guide
- IT Fulfillers Support Request Guide
Explore the tool
These videos provide a look at the ServiceNow interface and Stanford's Services Portal.