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Before purchasing electronic products or services, review our guidelines 

Our office is available to help you review and understand a product’s level of conformance with established accessibility standards. This review can be for a product or service that is under development, currently in use, or being considered for purchase.

Vendor documentation checklist

Before purchasing electronic products or services, it’s helpful to request information from vendors to determine how familiar they are with established accessibility standards and how they approach accessibility in their product development.

To understand how a product conforms with established accessibility standards, you should request a Voluntary Product Accessibility Report (VPAT) from a vendor prior to purchase. Our office is available to provide feedback and recommendations based on the vendor’s documentation.

Ask vendors to provide the following:

  • Information about how the current product version conforms to the Web Content Accessibility Guidelines 2.0 (WCAG 2.0), Level A and Level AA standard.
  • Formal documentation (VPAT, Accessibility Conformance Report, etc.) regarding the current level of conformance with the WCAG 2.0, Level A and Level AA standards from the past 12 months.
  • Contact information for the designated representative at the company to address issues, questions, or the resolution of accessibility barriers in the application.
  • Description of processes used to evaluate and remediate accessibility issues as part of the software development lifecycle, including any tools and/or assistive technologies used as part of the review process.
  • Description of the types of automated and manual accessibility testing procedures performed when evaluating the accessibility of an application.

A Temporary Exception may be requested when conformance with the Web Content Accessibility Guidelines 2.0, Level A and Level AA standard, is not technically feasible or would result in a fundamental alteration of the nature of the services provided through the electronic content. Learn more about Temporary exception requests.