The enhanced Automated Call Distribution (eACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent.
In-house business and residential telephone, cable TV, and Internet service are provided to the main campus and satellite locations, to the medical center and related clinics, to several faculty/staff residential communities, and to student resident halls.
Campus cable TV service for student and faculty/staff residences, classrooms, conferences rooms, and offices. Courtesy Service is provided free-of-charge in student rooms and residential lounges. Cardinal Cable Basic and Cardinal Cable Premium is by subscription and is billed monthly.
Call recording systems for Avaya Contact Centers provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance. Call recording is also available for individual Cisco phones.
The Avaya Callback Assist (CBA) application gives contact centers the option to have agents call clients back rather than wait on hold when the contact center is experiencing peak volume.
University IT provides a full range of enterprise grade telephone, voice messaging, mobile/wireless, and advanced call management services.
University IT (UIT) is pleased to offer contact centers a single, unified, enterprise-wide workforce optimization (WFO) solution. Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage, and analyze customer interactions.
Slack is a tool that enhances work group communications. It provides a platform for individual and groups to chat live online and keep conversations organized and accessible from anywhere, anytime.
With Stanford Slack it's easy to discover and join other workspaces that are central to your work, although some workspaces require approval to join. You'll also be able to send a direct message to almost anyone at Stanford.
Jabber is a comprehensive communication and collaboration tool that's easy to use, reliable, and secure.
Stanford contracts with AT&T, Sprint, and Verizon to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.
The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.
Pocket Telephones play an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The pocket telephone functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk.
Information about telephone, voice mail, cable TV, and internet services for Olmsted Terrace, Stanford West, and Welch Road Apartments.
For a quarterly “communications fee,” Stanford provides phone service — including the telephone itself — in every residence.
Stanford's in-house business and residential telephone services are provided to the main campus and satellite locations, to the medical center and related clinics, as well as to several faculty/staff residential communities. The standard offering for business phone service now features advanced Cisco VoIP (voice over IP) equipment and software. A simplified business model called Converged Communication streamlines ordering and billing.
See Cable TV (Cardinal Cable).
See Residential Communication Services (Cable TV).
Stanford's video conferencing options include online solutions to host and join video conferencing meetings and onsite solutions to create your own meeting room, get technical support for your meeting room, or get technical support and equipment for a video conferencing event.
Stanford Voice Messaging provides Stanford faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. University IT has developed Stanford's voicemail services far beyond message-taking—especially in administrative and clinical environments. The department has designed and now supports more than 200 advanced call processing applications (message/routing trees) that overlay the daily maintenance of a 17,000-mailbox system.
The WebEx service lets you schedule, host, and attend video conferencing meetings.
The Zoom service, Stanford's recommended video conferencing tool, lets you schedule, host, and attend video conferencing meetings.