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Communications

In-house business and residential telephone, and Internet service are provided to the main campus and satellite locations, to the medical center and related clinics, to several faculty/staff residential communities, and to student resident halls.

Automated Call Distribution (eACD)

The enhanced Automated Call Distribution (eACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent.

Please note: The University IT Communication Services team is transitioning groups across Stanford from the existing Avaya Call Center solution to the new Cisco Contact Center Platform in a multi-year project that will implement more modern technology at hundreds of call centers across Stanford and the hospitals.

https://uit.stanford.edu/service/contact-center-solutions

Call Recording

Call recording systems for Avaya Contact Centers provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance. Call recording is also available for individual Cisco phones.

https://uit.stanford.edu/service/wfo/callrecording

Callback Assist

The Avaya Callback Assist (CBA) application gives contact centers the option to have agents call clients back rather than wait on hold when the contact center is experiencing peak volume.

https://uit.stanford.edu/service/callbackassist

Circuits

University IT (UIT) offers Point-To-point copper and fiber circuits to extend your carrier or internal services from one building to another.  

https://uit.stanford.edu/service/circuits

Communication Services

University IT provides a full range of enterprise grade telephone, voice messaging, mobile/wireless, and advanced call management services.

https://uit.stanford.edu/telephone

Contact Center Workforce Optimization

University IT (UIT) is pleased to offer contact centers a single, unified, enterprise-wide workforce optimization (WFO) solution. Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage, and analyze customer interactions.

https://uit.stanford.edu/service/contactcenter

Instant Messaging

Slack is a tool that enhances work group communications. It provides a platform for individual and groups to chat live online and keep conversations organized and accessible from anywhere, anytime. 

With Stanford Slack it's easy to discover and join other workspaces that are central to your work, although some workspaces require approval to join. You'll also be able to send a direct message to almost anyone at Stanford.

https://uit.stanford.edu/service/slack

Mobile Services

Stanford contracts with AT&T, Sprint, and Verizon to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.

https://uit.stanford.edu/service/mobile

Non-Student Residential Communication Services

Information about internet, telephone, and cable TV services for residents of Coaches Corner, Welch Road, Stanford West, Olmsted Terrace, University Terrace, and Faculty Residential. 

https://uit.stanford.edu/service/residential

Paging Services

The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.

https://uit.stanford.edu/service/paging

Pocket Phones (Medical Center)

Pocket Telephones play an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The pocket telephone functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk.

https://uit.stanford.edu/service/mobiledevice/pocketphone

Telephone Service for Students

University IT provides basic phone service and a network connection with multiple IP addresses in every on-campus residence. Most single rooms have phones; quads share one phone, usually located in the common area. All residents in Stanford student housing are assessed a technology fee on their university bill. Basic phone service and network service are included in this fee.

https://uit.stanford.edu/service/phone/students

Telephone Services for Faculty and Staff

University IT (UIT) offers Cisco VoIP (Voice over Internet Protocol) for faculty and staff requiring telephone service. VoIP technology offers a variety of advanced features and gives you the freedom to move your phone from one office to another within the same building without having to place a service call. A simplified business model called Converged Communication streamlines ordering and billing.

https://uit.stanford.edu/service/phone/facultystaff

Telephone Services for Stanford Health Care and Stanford Children’s Health

University IT (UIT) offers Cisco VoIP (Voice over Internet Protocol) for Stanford Health Care (SHC) and Stanford Children’s Health (SCH) departments requiring telephone service. VoIP technology offers a variety of advanced features and gives you the freedom to move your phone from one office to another within the same building without having to place a service call.

https://uit.stanford.edu/service/phone/healthcare

Video Conferencing

Stanford's video conferencing options include online solutions to host and join video conferencing meetings and onsite solutions to create your own meeting room, get technical support for your meeting room, or get technical support and equipment for a video conferencing event.

https://uit.stanford.edu/videoconferencing

Voicemail

 Easily receive, send, and manage voicemail messages with UIT's voicemail service for faculty and staff.

https://uit.stanford.edu/service/voicemail

WebEx Video Conferencing

The WebEx service lets you schedule, host, and attend video conferencing meetings.

https://uit.stanford.edu/service/webex

Zoom Video Conferencing

The Zoom service, Stanford's recommended video conferencing tool, lets you schedule, host, and attend video conferencing meetings.

https://uit.stanford.edu/service/zoom