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Telephone Services for Stanford Health Care and Stanford Children’s Health

In September 2022, rates will change for several of the technology services provided by University IT. To view the majority of our planned rate changes for services that are broadly available to our community, please visit this page. For more information, please visit the rates section of our website.

University IT (UIT) offers Cisco VoIP (Voice over Internet Protocol) for Stanford Health Care (SHC) and Stanford Children’s Health (SCH) departments requiring telephone service. VoIP technology offers a variety of advanced features and gives you the freedom to move your phone from one office to another within the same building without having to place a service call.

Important information about VoIP telephone service:

  • Before moving a phone to another office or building, please notify UIT via the Order IT website so we can update your emergency 911 location information.
  • In the event of a power outage, telephone and network service in most locations should be available for approximately 20 minutes via a UPS (uninterruptible power source). It is important to know the location of an analog phone (also know as "plain old telephone service") for use in an emergency; consult your Department IT Contact if you're not sure where to find one. Depending upon the extent of the emergency, e.g., a major earthquake, cellular service may also be unavailable.

Features

Cisco VoIP transmits calls over the same data network that your computer uses. Combining voice and data over the same network means that you have more control over your phone and its features.

Cisco technology adds the ability to associate your primary telephone number with your login ID, password, and associated profile preferences. Because your profile is associated with your login, you can log in to any Cisco phone within your call group and place or receive calls on that phone as if it were your own.

  • Receive calls from any Extension Mobility (EM) phone with a simple login
  • Up to three calls per line, with a fourth reserved for conferencing and transferring
  • Set up six-way audio conferencing from your phone
  • Look up directory services from your phone
  • Look up, manage, and create directories via a web user portal
  • Remotely call-forward your phone number
  • Ring a primary phone number and up to two remote destinations

Note: VoIP phones plug into a network port instead of a phone port. There is a simple login procedure at initial setup for Extension Mobility (EM) phones. Most phones in common areas are static and do not require login. See How to Use Your Phone Equipment for instructions.

Designed for

Stanford Health Care and Stanford Children’s Health departments

Data security

Telephone traffic is not subject to the Risk Classifications as defined by the Information Security Office, however, clients with systems on the data network that contain High Risk Data should contact the Information Security Office for guidance in securing these university assets.

Rates

Effective Nov. 1, 2021, all new phone handsets are offered as a one-time purchase for Healthcare clients. Please see the Changes to Cisco Phone Lease Policy FAQ for additional information.

Telephone models available for purchase

Due to current supply and demand challenges, prices are subject to change.

For detailed information about phone equipment, visit How to Use Your Phone.

CISCO VoIP Telephone Sets One-Time Purchase Price
Cisco 7841  $143
Cisco 8851 $216
Cisco 8865 (video desk phone) $325
Cisco 8821 (wireless) $420
Cisco 8831 (conference phone) $735
(does not include microphone)
Cisco 8831 (conference phone with microphone) $880
Non-VoIP (copper line) Telephone Sets Purchase Price
ITT Basic Wall $34
Warranty: Cisco Handsets carry a 90-day warranty from the date of purchase. The warranty covers any defects from manufacturing or workmanship. Warranty does NOT cover issues relating to customer abuse, power outages, liquid spills, or any other accidents. Unapproved cleaning practices of handsets are also NOT covered under the manufacturer's warranty.
Note: After the phone equipment has been provisioned, the device cannot be returned unless it is found to be defective within the warranty period.

Equipment Repairs/Rush Fee

Service One-time
Repair visit: technician determines problem is with service providers equipment no charge
Repair visit: technician determines problem as a result of facilities infrastructure time & materials rate
billed to responsible party
Rush fee and after-hours requests $250 rush fee per request
(After hours = post 5 p.m. Mon - Fri, all day Sat & Sun)

Get started

To request a UIT staff consultation to provide additional service details, discuss your needs, and help you implement the service, submit a Help request:

Or, contact a UIT Healthcare Account Team representative.

Please refer to your department contact for all changes to your current voice services.

Get help

  • Please submit a Help ticket.
  • For assistance Monday through Friday, 8 a.m. to 5 p.m., call:
    • SHC - (650) 725-4357 (5-HELP)
    • SCH - (650) 725-4357 (5-HELP)

Learn more

See also

Advanced Phone Tree

Last modified May 17, 2022