University IT, in partnership with Verint Systems, offers a software-based recorder that provides full-time recording and compliance recording to help increase operational effectiveness, reduce liability, comply with the Payment Card Industry Data Security Standard (PCI DSS) and other industry standards, and expedite dispute resolution.
Recordings are available through a single web interface. You can search, replay, and report on calls by topic.
- Call recording: Record voice interactions with clients.
- Encrypted calls: Calls are encrypted during recording, in transit, and when archived.
Agent Call Recording is ideal for contact centers that want to - or need to - monitor and record agent interactions with clients, including when needing to meet compliance requirements or delivering critical healthcare services. You can also use the service to monitor client service and identify agent training opportunities.
Refer to the UIT rates section for more details.
To request that a University IT staff member contact you to provide more service details, discuss your needs, and help you implement the service, submit a Help request.