University IT
Residential Communication Services
Non-Student Residences
Residential Communication Services offers internet and telephone options for Stanford residences.
Services vary by location. To see available services, select your residence.
Stanford West, Olmsted Terrace, Coaches Corner, and Welch Road
University Terrace
Faculty Residential
Pay Online
You can make payments 24/7 using CASHNet, the university’s online billing and payment service. With CASHNet, you can also:
- Set up auto-payment from your bank account or credit card
- Authorize others to pay your bill online
- View activity since the last bill and the current account balance
- View billing history
For more information and user instructions, visit CASHNet Instructions: How to Pay Your Bill
Get Help
For assistance with your telephone, voice mail, internet connections, billing, and other service questions, contact University IT Service Desk at 650-725-4357 (5-HELP), Monday through Friday, 7 a.m. to 6 p.m. or submit a help request.
About Service Support
After-hours and holiday trouble calls are answered around the clock by the IT Operations Center. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.
