University IT at Stanford University provides telephone, internet, and cable television services in residences.
Faculty and staff residences at these locations have the following services available:
- Cable TV
The cable modem provided by University IT provides internet service through a wired Ethernet connection. If you want to have wireless internet access, purchase a broadband router and connect that router to the cable modem through the Ethernet port.
To see rates, select your residence location:
- Olmsted Terrace, Stanford West, and Welch Road Apartments Residential Communication Services
- University Terrace Residential Communication Services
You can make payments 24/7 using CASHNet, the university’s online billing and payment service. With CASHNet, you can also
- Set up auto-payment from your bank account or credit card.
- Authorize others to pay your bill online.
- View activity since the last bill and the current account balance.
- View billing history.
For more information, instructions, or to link to CASHNet, see Paying Your Bill.
To order new communication services in your residence, to see rates, or to make changes to your existing services, select your residence location:
For assistance with your telephone, voice mail, cable TV, internet connections, billing, and other service questions, contact University IT at (650) 725-HELP (select option 3), Monday through Friday, 8 a.m. to 5 p.m. or submit a help ticket.
After hours and holiday trouble calls are answered around the clock by the IT Operations Center. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.