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Mobile Services

Stanford contracts with AT&T, T-Mobile and Verizon to provide cellular phone services for faculty and staff professional needs.

Stanford contracts with AT&T, T-Mobile, and Verizon to provide mobile phone services for faculty and staff business use.

Order a phone

Learn more about the ordering process for employees and department contacts.

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Choose a phone

Choose from different carriers, devices, and colors.

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Choose a plan

Choose from packages that include voice, text, and/or data.

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Service discounts

Stanford faculty and staff may receive a monthly discount on their personal service plans.

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Services for outdoor learning

Choose a mobile hotspot/service plan for outdoor learning capabilities. 

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Mobile Device Management and two-step authentication can help ensure no one steals your information.

Activate your phone

New numbers are active out of the box. For upgrades, see the activation instructions.

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Mobile Device Management

Installing profiles on your mobile device enables you to connect securely to internal networks.

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Two-step authentication

This type of authentication is required to access Stanford systems that have higher than normal levels of security.

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Voice over Wi-Fi Calling

Wi-Fi Calling allows you to make mobile phone calls using a Wi-Fi connection rather than using the cell network.

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Review mobile policies at Stanford, get discounts on accessories, and repair your broken device.

Repair broken device

Repair your iOS or Android device.

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Exchanges and returns

You have 30 days, from the date of shipment, to exchange or return your mobile device.

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Admin Guide: 8.1.3

This memo outlines policy on the provision of mobile equipment and related services.

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Follow these tips if you plan on traveling internationally.

International travel tips

Follow these steps before leaving the country.

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Travel Loaner Program

Request an iPad kit, a MacBook kit, or a Surface Pro kit when traveling to a high-risk country.

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Learn about recycling your phone or what to do if you lose your phone.

Lost or stolen mobile devices

Learn about what you should do in case of lost or stolen mobile devices.

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Recycle mobile device

Drop off or mail your device to us and we'll make sure it's securely wiped and recycled. 

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Order new service, upgrade your device, or disconnect a service
Give your phone and plan information to your department contact. Your department contact will submit your request through the Stanford IT Services & Support portal.

Eligibility

  • Current faculty and staff affiliated with Stanford University, Stanford Health Care, and Stanford Children's Health
  • University and Hospital departments can charge services to their department account.
  • Faculty and staff are eligible for Stanford employee discounts on personal purchases. Faculty and staff discounts differ from student discounts.

Support

  • Submit a Help request to the Mobile Device Services Team.
  • Call our mobile support desk at 
    • University & SCH: 650-725-4357 (5-HELP) Opt. 3, select 1 for paging services or 2 for mobile services 
    • SHC: 650-725-4357 (5-HELP) Opt. 3, select 1 for paging services or 2 for mobile services
  • The Mobile Device Services office is located at 505 Broadway | Cardinal Hall  Rm C415 | Redwood City, CA 94063. ID Mail 8814. Office hours are Monday through Friday, from 9 to 11:30 a.m. and 1:30 to 4 p.m., by appointment only.
  • Order, change, or discontinue services through the Stanford IT Services & Support portal.