The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.
Support and Training
Support is available to all for IT issues through email, phone, and web knowledgebase. The Stanford community can register for courses and programs on a variety of computing topics, and may be eligible to rent training facilities.
Co-sponsored by University IT and Stanford Libraries, this annual fall quarter event is designed especially for faculty and staff but also draws a number of students. Representatives from about 30 campus-wide technology service groups reserve booth space to meet attendees, answer their questions, and distribute literature, samples, and souvenirs.
Lynda.com is an online training library with almost 3000 courses spanning topics in areas such as business, web design, software, and programming. Members of the Stanford community have free and unlimited access to lynda.com.
UIT is replacing the Remedy service with the ServiceNow service. For more information, see the ServiceNow project page.
Stanford Information Security Academy (SISA) supports the ongoing professional growth of system administrators and web developers.
Technology Training Services (Tech Training) provides the Stanford Community with learning opportunities that span the entire computing spectrum. Curricular programs range from enrollment-based in-classroom and online courses to on-demand or specially arranged personal and small-group instruction. In addition, Tech Training hosts a weekly program of briefings/workshops on topical technology subjects.
Five training facilities are available for Stanford departments and groups to rent for instructional and other approved uses.