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Support and Training

Support is available to all for IT issues through email, phone, and web knowledgebase. The Stanford community can register for courses and programs on a variety of computing topics, and may be eligible to rent training facilities.

The Stanford University Hardware Program (SUHP) relieves your department of the procurement hassles associated with purchasing new work computers and standard accessories for faculty and staff. Under the program, UIT manages procurement and inventory management, and quickly gets the equipment to your IT support team for configuration and deployment.

The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

Co-sponsored by University IT and Stanford Libraries, this annual fall quarter event is designed especially for faculty and staff but also draws a number of students. Representatives from about 30 campus-wide technology service groups reserve booth space to meet attendees, answer their questions, and distribute literature, samples, and souvenirs.

The IT Operations Center (ITOC) provides first-tier support for technology systems, services, and network infrastructure to stay up and running. Key responsibilities include driving the Major Incident process, tracking service monitoring tools identify issues and quickly escalating to the relevant service team.

Requests for support can be submitted via the Stanford Services & Support portal, or by calling 5-HELP (725-4356).

Stanford Information Security Academy (SISA) supports the ongoing professional growth of system administrators and web developers.

The Stanford University Hardware Program (SUHP) relieves your department of the procurement hassles associated with purchasing new work computers and standard accessories for faculty and staff. Under the program, UIT manages procurement and inventory management, and quickly gets the equipment to your IT support team for configuration and deployment.

Technology Training Services (Tech Training) provides the Stanford Community with learning opportunities that span the entire computing spectrum. Curricular programs range from enrollment-based in-classroom and online courses to on-demand or specially arranged personal and small-group instruction. In addition, Tech Training hosts a weekly program of briefings/workshops on topical technology subjects.

Five training facilities are available for Stanford departments and groups to rent for instructional and other approved uses.