If your computer is encrypted and you forget the password that unlocks your hard drive, you'll need the encryption recovery key to unlock your drive. In most cases, Stanford users have their recovery keys backed up in a secure database by the university. The recovery key can then be retrieved in MyDevices.
If your Windows device is encrypted but MyDevices is not showing the recovery key, you may follow the steps below to escrow your recovery key into MyDevices:
- Click the Start button.
- Type "BitLocker Manager" in the search bar.
- Click on "BitLocker Drive Encryption" in the results.
- Turn off Bitlocker and wait for that process to finish.
- Then run the Stanford Device Registration application to encrypt the computer. This will make the recovery key available in MyDevices.
