Your device needs to check in regularly to ensure that appropriate security controls are in place. You can see when your device last checked in to Stanford MDM in the Management System Information section of the Device Details page for your device.
A device that hasn't checked in for a while might:
- Be turned off or inoperable.
- Be lost or stolen.
- Have uninstalled the AirWatch app.
- Have forced the AirWatch app to quit.
If your device has not checked in for over two weeks and is in your possession, turn the device on and open the AirWatch app. Tap on your device in the Status section and tap the Send Data button. If you've lost your device, see the Manage Your Lost Device page for more information.
iOS compliance checks
iOS — Has your device reported that it is not jailbroken?
The MDM service checks your device to make sure it isn't jailbroken. Jailbreaking compromises its built-in security features.
If your device has been jailbroken, you can fix it by following the "How to Un-Jailbreak Your Phone" instructions on the Jailbreaking Information page.
iOS — Are you running iOS 9.3.5 or higher?
Older versions of iOS have known vulnerabilities.
You should run the current version of iOS on your device to get the full benefit of security features and software patches.
iOS — is the AirWatch app installed?
If you don't have this app installed, please download it again from iTunes or the App Store. Launch the app, tap your device, and then tap the Send Data button to update your status.
The app must remain running in the background. It remains inactive save for sending a signal once a day to update your check-in status. Please do not force the app to quit.
Android compliance checks
Android — has your device reported that it has not been rooted?
The MDM service checks your device to make sure it isn't rooted. Rooting compromises its built-in security features. If you need assistance with unrooting your device, please submit a Help ticket.
Android — is your device encrypted?
Your device must be encrypted. If it has not yet been encrypted, you will see a red alert.
To encrypt your device, it must have a password with a minimum of four digits, be plugged in, and be charged to 80%. Once you begin the encryption process, it may take up to two hours. Your phone must remain plugged in and will not receive phone calls or text messages during this period. It may also get hot. We recommend beginning the encryption process at bedtime.
Android — does your device have a password?
Stanford University requires that you have a minimum of a four-character password. Face Unlock and Pattern security are not allowed. Some devices may have a stronger password requirement.
To set a password, go to Settings > Security > Screen lock.