If your computer is encrypted and you forget the password that unlocks your hard drive, you'll need the encryption recovery key to unlock your drive. In most cases, Stanford mac users have their recovery keys backed up in a secure database by the university. The recovery key can then be retrieved in MyDevices. If your device is encrypted but your encryption recovery key cannot be retrieved in MyDevices, you can regenerate a recovery key that is safely stored in Jamf.
Regenerate Recovery Key Guide
Important: Your recovery key will not be displayed and will be securely stored in Jamf Pro.
Before You Start
- Save any active work.
- You will need to log out or restart your computer to complete this process.
Regenerate your recovery key
When you are ready, follow these three steps to regenerate your recovery key:
- Initiate the process: Click here or open the Self Service application on your Jamf-enrolled macOS device (located at "/Applications/Self Service.app"). Next, find and select Run under "FileVault - Encrypt or Regenerate Recovery Keys".
- Log out: You will see a prompt to log out. Follow these instructions or manually log out/restart your computer.
- Log in: After logging back in, your computer will either prompt you to encrypt or automatically regenerate the recovery key.
Optional: Immediate Key Escrow
If you want the recovery key to be escrowed immediately, initiate immediate escrow by following the steps below:
- Click here or open the Self Service application on your Jamf-enrolled macOS device (located at "/Applications/Self Service.app").
- Find and select Send under "Send Jamf Inventory".
