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Upgrading Your Stanford Devices FAQs

Out-of-date operating systems become increasingly vulnerable to compromise over time. Applying updates is an important step you can take to keep your data and systems safe. 

Who can help me upgrade my device?
Contact the University IT Service Desk or your departmental IT for assistance.
How do I know which devices need to be upgraded?
The MyDevices webpage shows a list of your Stanford-registered devices and their operating system versions (updated nightly).
What happens if I don’t upgrade?
Your device will become increasingly vulnerable to compromise, and your Stanford email access options will be limited from that device. Without an approved exception, the device will be blocked from accessing the campus network.
What happens if my device does not support the required version?
It’s time to upgrade to a new device.
What if I’m running special software that prevents me from upgrading?
  1. Submit an exception request via the Request a Compliance Exception webpage. 
  2. Your email access options will be limited from that device.
Where can I find a list of my devices that are registered for use at Stanford?
Visit the MyDevices webpage.
What if I don’t see my device listed in MyDevices?
You will still need to upgrade to at least the minimum required operating system version.
How can I learn more about the email security project?
Visit the Modern Email Authentication webpage.
How can I see which operating systems are going out of support?
Visit Service and Software Sunset Schedule webpage.
What if I don’t want to be on the latest version of macOS?
  1. Refer to Apple documentation: How to get old versions of macOS
  2. If you upgrade to Catalina or later you will break 32-bit apps, but if you upgrade to Mojave you will only be compliant until the end of 2021.
Last modified March 21, 2024