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Jabber Quick Guides

The basics

Using softphone

Using the softphone feature allows you to easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection.

Using chat

Using the chat feature, you can instant message with an individual colleague or a group of colleagues.

Using video conferencing

Support

  • University affiliates: Submit a Help request.
  • SHC affiliates: Call 650.724.4357 (4-HELP)
  • SCH affiliates: Call 650.498.7500

If you use macOS Catalina (v. 10.15) you may have issues using the Jabber softphone. To fix this problem, Mac users can download Jabber version 12.9.6. Jabber 12.9.6 has the same features as the current Stanford version but has a slightly different look and feel.

The basics

Using softphone

Using the softphone feature allows you to easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection.

Using chat

Using the chat feature, you can instant message with an individual colleague or a group of colleagues.

Using video conferencing

Support

  • University affiliates: Submit a Help request.
  • SHC affiliates: Call 650.724.4357 (4-HELP)
  • SCH affiliates: Call 650.498.7500

The basics

Using softphone

Using the softphone feature allows you to easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection.

Using chat

Using the chat feature, you can instant message with an individual colleague or a group of colleagues.

Support

  • University affiliates: Submit a Help request.
  • SHC affiliates: Call 650.724.4357 (4-HELP)
  • SCH affiliates: Call 650.498.7500

The basics

Using softphone

Using the softphone feature allows you to easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection.

Using chat

Using the chat feature, you can instant message with an individual colleague or a group of colleagues.

Support

  • University affiliates: Submit a Help request.
  • SHC affiliates: Call 650.724.4357 (4-HELP)
  • SCH affiliates: Call 650.498.7500

Cisco provide additional documentation about Jabber, although not all the features they include are available at Stanford.