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Using Jabber Softphone on an Android Device

Using the softphone feature, you can easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection. University IT provides support for a softphone through the Jabber application, allowing you to simulate your Stanford telephone using your iOS device.

The Jabber softphone feature is also available for Windows and Mac computers and iOS mobile devices.

Place a call

You can place a softphone call in three ways:

USING YOUR CONTACTS LIST

  1. On the Jabber home page, tap Contacts.
  2. On the Contacts page, tap the name of the person you want to call.
  3. Tap the Phone icon to the right of the contact name.
  4. The persons's contact information displays. Tap the phone number to place the call.
    The call is placed to the person’s Stanford telephone number.

SEARCHING THE STANFORD JABBER DIRECTORY

  1. On the Jabber home page, tap Contacts.
  2. On the Contacts page, tap the Search icon in the upper-right corner.
  3. Enter the person's name in the Search or call field.
  4. Tap the call icon to the right of the name.
  5. The persons's contact information displays. Tap the phone number to place the call.
    The call is placed to the person’s Stanford telephone number.

TYPING THE TELEPHONE NUMBER

  1. On the Jabber home page, tap Call.
  2. Tap the Keypad icon in the lower-right corner.
  3. Enter the phone number you want to call and then tap the Phone icon.

Receive a call

You must be logged in to Jabber to receive a call using your softphone. Settings affect a telephone number regardless whether they are set on your desk phone or your softphone. For example, if your forward your desk phone to voicemail, your softphone is also forwarded to voicemail and you will not receive calls. Changing the setting on one also changes the setting on the other.

When you receive an call, an incoming call window opens on your mobile device.

  • Tap Answer to accept the call.
  • Tap Decline to forward the call to voicemail.

Forward and unforward calls

Forwarding sends incoming calls to your Stanford phone number to your Stanford voicemail or any other phone number you choose. Unforwarding your calls make them ring on both your desk phone and softphone (when active). Forwarding or unforwarding  calls on your desk phone or softphone affects both phones.

FORWARDING YOUR CALLS

  1. On the Jabber home page, tap Settings.
  2. On the Settings page, tap Call Forwarding.
  3. Tap New number.
  4. Enter a phone number, including 9, 1, area code and seven-digit phone number (e.g., 914159876543) and tap Save.

UNFORWARDING YOUR CALLS

  1. On the Jabber home page, tap Settings.
  2. On the Settings page, tap Call forwarding.
  3. Tap Do not forward calls.

Place a call on hold

  1. Answer the incoming call.
  2. Tap the More icon more icon to access additional features to access additional softphone features.
  3. Tap Hold.
    The call is placed on hold. Tap Resume to resume the call.

Transfer a call

  1. Answer the incoming call.
  2. Tap the More icon more icon to access additional features to access additional softphone features.
  3. Tap Transfer.
  4. Type the name of the person or the phone number that you want to transfer the call to in the Search or call field.
  5. Select the person or number when it appears in the search list. This places the active call on hold and you are connected to that number.
  6. Tap Resume to resume the active call.
  7. Tap the Call Transfer icon transfer a call icon.
  8. Tap the End Call icon to end your participation in the call.
Last modified December 19, 2017