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Jabber Basics: Windows

Familiarizing yourself with some of the Jabber basics will help you better understand some of the terminology in the feature instructions and get the most out of the tool.

Navigating the Jabber Hub

  1. Status message 
  2. Search bar 
  3. Contacts 
  4. Chats  
  5. Chat rooms
  6. Recent calls 
  7. Meetings 
  8. Voicemail
  9. Settings menu
  10. Custom groups
  11. Call settings 

Managing Contacts

Contacts and contact lists let you easily organize and access contact information in your Jabber hub for those colleagues you communicate with often. 


To add a new contact to your Jabber hub:

  1. In the Jabber hub, select the Menu (gear) icon and choose File > New > Contact.

  2. The Add Contacts box appears. Start typing a person's name to search the directory, then double-click to select it.
    Search results will appear. (It is best to type the name as completely as possible since Jabber will only display the first 15 matches.)

  3. In the Add to: drop down menu, select the personal group to which you’d like to add the contact.
    See Creating a New Contact Group (below) for information on creating personal contact groups.
  4. Click Add.
    The new contact appears in your Jabber hub under the appropriate contact group.


You can create customized contact list groups (e.g., My team, Project A team) under which you can organize your contacts. Contacts can appear in multiple contact list groups.

To create a new contact list group:

  1. Click the Menu (gear) icon and select File > New > Group.

  2. Type the name of the contact list group name you’d like in the Group name: field.
  3. Click Create.
    The new contact list group appears in your Jabber hub under Contacts. 

You can move a contact into contact list groups by:

  1. Right click the contact name in your Jabber hub and select:
    • Copy to group and select the group from the drop down menu to copy the contact into the new group and keep it in its existing group(s).
    • Move to group and select the group from the drop down menu to move the contact into the new group and remove it from its existing group.


  1. Click  in the Jabber hub. 

  2. Using your mouse, hover over the name of the person for whom you want to display a profile. The profile shows the contact's email address, phone number, and availability status. Click the buttons to call or chat with the contact. 

Managing presence

Presence lets your colleagues know when your are, and are not, available. Your colleagues can see your status through your status message in their Jabber hub.


By default, your status message is set to Available. To change your status message:

  1. In the Jabber hub, click your initials in the top left to see your status. Click the > next to your status message.
  2. Select among the available options. The default are Available, Away, Do Not Disturb. Your status is changed to that option.


If a meeting is scheduled on your calendar, you can have Jabber automatically set your status  to "In a meeting "when that meeting begins. To integrate your status message with your calendar:

  1. Click the  Menu (gear) icon and select Settings > Calendar.
  2. Select the calendar your want to integrate with your status and click OK.
    See Access Google Calendar Events in Cisco Jabber for additional instructions if you select Google Calendar.


You can add other status messages to the default list. To add a custom status message:

  1. In the Jabber hub, click your initials in the top left to see your status. Click the > next to your status message.
  2. Select Add Custom Status.
  3. Type the custom status you’d like and select which of the default color status setting you’d like to associate with it.

  4. Click Add.
    The new custom status becomes your current status and is available in the future as a default option in the status drop down menu.
Last modified July 12, 2021