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Workforce Optimization Rates

Workforce optimization services can be purchased individually or in packages, as listed and priced below.

Individual services

Service Monthly Fee per Named Agent
Agent Call Recording $20.50
Workforce Manager License
(must have Workforce Optimization package)

Service packages

Service Package Monthly Fee per Named Agent
Agent Call Recording, Quality Monitoring, and Workforce Management $70.35
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.
Last modified August 31, 2023