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Workforce Optimization Rates

Workforce optimization services can be purchased individually or in packages, as listed and priced below.

Individual services

Service Monthly Fee per Named Agent
Agent Call Recording $19
Quality Monitoring
(only available as an add-on to Agent Call Recording)
Workforce Management $29.50
Workforce Manager License
(must purchase at least one of these licenses in conjunction with other services)

Service packages

Service Package Monthly Fee per Named Agent
Agent Call Recording, Quality Monitoring, and Workforce Management $62
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.
Last modified April 21, 2022