Workforce optimization services can be purchased individually or in packages, as listed and priced below.
|Service||One-Time License Fee per Named Agent||Monthly Fee per Named Agent|
|Agent Call Recording||$955||$19|
(only available as an add-on to Agent Call Recording)
|Workforce Manager License
(must purchase at least one of these licenses in conjunction with other services)
|$395 (per named supervisor)||$7.50|
|Service Package||One-Time License Fee per Named Agent||Monthly Fee per Named Agent|
|Agent Call Recording and Quality Monitoring||$1,245||$32.50|
|Agent Call Recording, Quality Monitoring, and Workforce Management||$2,250||$62|
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.