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Workforce Optimization Rates

Workforce optimization services can be purchased individually or in packages, as listed and priced below.

Individual services

Service One-Time License Fee per Named Agent Monthly Fee per Named Agent
Agent Call Recording $955 $19
Quality Monitoring
(only available as an add-on to Agent Call Recording)
$290 $13.50
Workforce Management $1,005 $29.50
Workforce Manager License
(must purchase at least one of these licenses in conjunction with other services)
$395 (per named supervisor) $7.50

Service packages

Service Package One-Time License Fee per Named Agent Monthly Fee per Named Agent
Agent Call Recording and Quality Monitoring $1,245 $32.50
Agent Call Recording, Quality Monitoring, and Workforce Management $2,250 $62
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.
Last modified October 5, 2018