Workforce optimization services can be purchased individually or in packages, as listed and priced below.
Individual services
| Service | Monthly Fee per Named Agent |
|---|---|
| Agent Call Recording | $20.50 |
| Workforce Manager License (must have Workforce Optimization package) |
$8.10 |
Service packages
| Service Package | Monthly Fee per Named Agent |
|---|---|
| Agent Call Recording, Quality Monitoring, and Workforce Management | $70.35 |
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.
