Workforce optimization services can be purchased individually or in packages, as listed and priced below.
|Service||Monthly Fee per Named Agent|
|Agent Call Recording||$20.50|
|Workforce Manager License
(must have Workforce Optimization package)
|Service Package||Monthly Fee per Named Agent|
|Agent Call Recording, Quality Monitoring, and Workforce Management||$70.35|
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.