University IT
AV Technologies Support
Service Agreements with AV Technologies (AVT) provide seamless responses to reduce system downtimes.
Our coverage options include the following:
Base Level Agreement
AVT provides remote support during regular business hours, in-room documentation instructions, and regularly scheduled preventive maintenance system sweeps.
Labor and professional services associated with equipment replacement to be quoted at discounted Service Agreement rates.
| Service | Rate |
|---|---|
| Base Level Agreement | $47.50 per room monthly |
Tailored Support Agreement
AVT can provide a custom agreement based on specific support requirements.
- Prioritized Ticket Response and Support
- Expedited Site Response
- Resolution of Non-Equipment Failure Related Issues
- Diagnosis of Issues Requiring Equipment Repair or Replacement
- Equipment Removal and RMA Depot Service
- Discounted Labor Rates
Replacement hardware and professional services associated with equipment failure to be quoted at Service Agreement rates.
| Service | Rate |
|---|---|
| Tailored Service Agreement | To be quoted |
Time & Materials Support
Provides support technicians with deep knowledge of standard AV systems to address issues for spaces not covered under AVT Support Agreement. Standard rates apply.
UIT technicians operate under normal business hours, Monday through Friday, 7 a.m. to 5 p.m.
| Service | Rate |
|---|---|
| Provisioning Video Endpoint | $525 per endpoint registration |
| Provisioning Scheduling Touch Panel | $276 per device registration |
