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Advanced Communications Services


University IT (UIT) offers advanced communications services to meet the needs of our diverse client base. These services are ordered and billed separately.

Advanced Services

Advanced Phone Tree -  This service includes options beyond a basic phone tree and allows business groups to gain self-service insights into the volume and types of calls coming to their team.

Auto Attendant - Upon dialing your number, callers receive a menu with predefined options. Your department specifies the destinations that the options represent and the call is automatically routed when the caller selects an option. 

Call Recording - A software-based recorder providing full-time recording and compliance recording to help increase operational effectiveness, reduce liability, comply with the Payment Card Industry Data Security Standard (PCI DSS) and other industry standards, and expedite dispute resolution.

Hunt Group Plus - A Voice over IP (VoIP) based configuration that combines auto attendant functionality with queue controls, providing many of the same features as a call center platform, but with limited reporting controls. For more information about this service, please submit a Help request.

Ring Down Service - When the receiver is lifted, the telephone automatically dials one specified location. For more information about this service, please submit a Help request.


Please see the Advanced Communications Services Rates page for details.

Last modified May 23, 2022