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Lost or Stolen Mobile Devices

If your mobile device is lost or stolen, you must take these steps:

  1. Report that your device is lost or stolen:
    • University and School of Medicine Clients:  fill out a privacy incident report to report a device lost/stolen. The device may also be reported by calling the Privacy Office at 650-725-1828. Please visit for more information.
    • SHC (Stanford Health Care): Call the Service Desk at 650-723-3333 (available 24/7).
    • SCH (Stanford Children's Health): Call the Service Desk at 650-498-7500 (available 24/7).
  2. Wipe your mobile device:
    • Stanford University (only): Log into MyDevices, ( and either lock the device or wipe all data from the device.
    • SHC and SCH: When you call the Service Desk to report lost or stolen device, they will help you lock or wipe your device.

To suspend service, call 5-Help (650-725-4357), option 3. Please note that:

  • If you suspend your service, MyDevices removes the data, but the SIM card in the lost/stolen phone can be moved and used in another unsecured device.
  • We will only suspend service on your device after the two steps above (reporting and wiping your device) are completed.
  • Monthly service and features charges will continue to be billed.
  • If a device needs to be replaced, we must have the approval from the Department Contact/STARs before issuing a new device.
Last modified June 15, 2021