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Lost or Stolen Mobile Devices

Before you wipe your mobile device with MyDevices, you must report your lost or stolen device to the following:

  • University and School of Medicine Clients must visit to report device lost/stolen
  • SHC (Stanford Health Care) Service Desk at 650-723-3333 (available 24/7)
  • SCH (Stanford Children's Health) Service Desk at 650-498-7500 (available 24/7

       Stanford University (only) next steps:

  • Log into MyDevices, and either lock the device or wipe all data from the device.
  • For SHC and SCH when calling into report lost or stolen they will help you lock or wipe your device.

To suspend service call 5-Help (650-725-4357), option 3

  • You can suspend your service.  MyDevices removes the data, but the SIM card in the lost/stolen phone can be moved and used in another unsecured device.
  • We will only suspend service on your device after the above 2 options are completed
  • Monthly service and features charges will continue to be billed.
  • If a device needs to be replaced, we must have the approval from the Department Contact/STARs before issuing a new device.
Last modified June 12, 2017