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Mobile Services

Submit your order for the new iPhone 7 today!

Order IT has been updated with new iPhones, and the Mobile Device Team is now processing orders with carriers.

Getting a phone

Stanford contracts with AT&T, Sprint, and Verizon to provide mobile phone services for faculty and staff business use.

Order a phone

Learn more about the ordering process for employees and department contacts.

Learn more about ordering cell phones and mobile devices

Choose a phone

Choose from different carriers, devices, and colors.

Learn more about cellphone models

Choose a plan

Choose from packages that include voice, text, and/or data.

Learn more about plans

Service discounts

Stanford faculty and staff may receive a monthly discount on their personal service plans.

Learn more about personal service discounts

Setting up your phone

Mobile Device Management and two-step authentication can help ensure no one steals your information.

Activate your phone

All new devices that are upgrades or replacement phones will need to be activated by the IT Service Desk.

Learn more about activating your mobile device

Mobile Device Management

Installing profiles on your mobile device enables you to connect securely to internal networks.

Learn more about Mobile Device Management

Two-step authentication

This type of authentication is required to access Stanford systems that have higher than normal levels of security.

Learn more about Two-step authentication

Maintaining your phone

Review mobile policies at Stanford, get discounts on accessories, and repair your broken device.

Accessory discounts

AT&T, Sprint, and Verizon offer discounted mobile device accessories for Stanford faculty and staff.

Learn more about personal accessory discounts

Repair broken device

Repair your iOS or Android device.

Learn more about Mobile Device Repair

Exchanges and returns

You have 30 days, from the date of shipment, to exchange or return your mobile device.

Learn more about exchanges and returns

Admin Guide: 8.1.3

This memo outlines policy on the provision of mobile equipment and related services.

Learn more about Admin Guide: 8.1.3 Provision of Mobile Equipment and Related Services

Traveling

Follow these tips if you plan on traveling internationally.

International travel tips

Follow these steps before leaving the country.

Learn more about international travel tips

Using Wi-Fi abroad

Avoid high roaming costs by using Wi-Fi abroad.

Learn more about using Wi-Fi while abroad

Travel Loaner Program

Request an iPad kit, a MacBook kit, or a Surface Pro kit when traveling to a high-risk country.

Learn more about iPad Loaner Program

Disposing or losing your phone

Learn about recycling your phone or what to do if you lose your phone.

Lost or stolen mobile devices

Learn about what you should do in case of lost or stolen mobile devices.

Learn more about Mobile Device Program Policies

Recycle mobile device

Drop off or mail your device to us and we'll make sure it's securely wiped and recycled. 

Learn more about recycling cell phones and mobile devices

Order new service, upgrade your device, or disconnect a service
Give your phone and plan information to your department contact. Your department contact will submit your request through the Order IT website.

Eligibility

  • Current faculty and staff affiliated with Stanford University, Stanford Health Care, and Stanford Children's Health
  • University and Hospital departments can charge services to their department account.
  • Faculty and staff are eligible for Stanford employee discounts on personal purchases. Faculty and staff discounts differ from student discounts.

Support

  • Submit a HelpSU request to the Mobile Device Services Team.
  • Call our mobile support desk at [University & SCH] 5-HELP (725-4357) or [SHC] 4-HELP (724-4357)
  • The Mobile Device Services office is located at 215-B Panama St, Oak Modular, Room 125, Stanford, CA  MC 4128. Office hours are Monday through Friday, from 9 to 11:30 a.m. and 1:30 to 4 p.m., by appointment only.
  • Order, change, or discontinue services through the OrderIT website.