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Mobile Device Repair

Confirm Apple Care+ Purchase

Order a Replacement Device

In September 2022, rates will change for several of the technology services provided by University IT. To view the majority of our planned rate changes for services that are broadly available to our community, please visit this page. For more information, please visit the rates section of our website.

Features

Option 1: Apple Care+
AppleCare+ for iPhones provides coverage for up to two incidents of accidental damage from handling. Each incident is subject to a service fee plus applicable tax.  It is at your department’s discretion to cover payment/reimbursements made via PCard or personal Credit Card.

All Apple Care+ Repair Requests must be made through Apple.  To file a claim, call (800) 275-2273 or visit the Apple Store Genius Bar.  For your convenience, the nearest Apple Store is located at the Stanford Shopping Center near Nieman Marcus (650) 798-6180.  Click the Confirm Apple Care+ Purchase button on this page to confirm that Apple Care+ was purchased for your device.

Note:  Before bringing in your device, it is recommended you back up your device’s data.

Option 2:  Order a Replacement Device
Have your Admin/Department Contact place an order in OrderIT for a new replacement device.  For more information, use the button on the right side of this page.

Designed for

University students, faculty, and staff; Stanford Hospital & Clinics staff; Stanford Children's Health staff.

Requirements

A personal credit card or departmental Purchasing card.

Last modified September 9, 2021