Reporting a lost or stolen device (LSD) is crucial to protect sensitive personal information and prevent unauthorized access to Stanford data.
Steps for reporting a lost or stolen device
Step 1: Report your device to local authorities |
Report your missing or stolen device to the local authorities in the location where it was lost or stolen. (Airport security, local police) |
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Step 2: Check your encryption status & serial number |
To check your device encryption status:
Device serial numbers can be found on the left-hand side of the device profile page. General information about your device, such as encryption status and serial number, will be required when submitting a ticket to the University Privacy Office (UPO). |
Step 3: Submit a Help request to the University Privacy Office (UPO) |
If your device is lost or stolen, submit a Help request to the UPO. Select the following options:
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Step 4 (Optional): Remote wiping and device locking |
To attempt remote wiping or locking actions on your device, follow these guidelines: Windows Devices
Mac Devices
To verify if your device is managed by Jamf:
If you misplaced a Cardinal Protect Workstation device, submit a Help request to seek remote wiping or locking options. |