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Take Action for Lost or Stolen Devices

Reporting a lost or stolen device (LSD) is crucial to protect sensitive personal information and prevent unauthorized access to Stanford data. 

Steps for reporting a lost or stolen device

Step 1: Report your device to local authorities

Report your missing or stolen device to the local authorities in the location where it was lost or stolen. (Airport security, local police)
Step 2: Check your encryption status & serial number

To check your device encryption status: 

  1. Go to MyDevices (https://mydevices.stanford.edu).
  2. In the device section of the MyDevices dashboard, click on the device name to view your device’s profile. 
  3. The status section of your device profile will display the encryption status.
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Device serial numbers can be found on the left-hand side of the device profile page.

General information about your device, such as encryption status and serial number, will be required when submitting a ticket to the University Privacy Office (UPO).
Step 3: Submit a Help request to the University Privacy Office (UPO) 

If your device is lost or stolen, submit a Help request to the UPO.

Select the following options:

  1. Under “What is the nature of your request?” select “Privacy Incident” in the dropdown menu. 
  2. Under “What type of incident are you reporting?” select either “Lost/stolen device” or Lost/stolen device and paper PHI/PII (Protected Health Information/Personal) ​
  3. Proceed to complete the remainder of the form. 
Step 4 (Optional): Remote wiping and device locking

To attempt remote wiping or locking actions on your device, follow these guidelines:

Windows Devices

  • There are no remote wipe or lock options for Windows devices except for Cardinal Protect Workstations.
  • If you misplaced a Cardinal Protect Workstation device, submit a Help request to seek remote wiping or locking options.

Mac Devices

  • Preferred Method: Locate your macOS device using Apple's "FindMy" under the account associated with the device's Apple ID, and then decide to wipe or lock the device.
  • Stanford Jamf Managed Systems: To wipe or lock your stolen Mac device, submit a Help request to the Jamf team.

To verify if your device is managed by Jamf:

  1. Go to MyDevices (https://mydevices.stanford.edu).
  2. In the device section of the MyDevices dashboard, click on the device name to view your device’s profile.
  3. Click the Management System tab to view your device's mobile management system.​​

If you misplaced a Cardinal Protect Workstation device, submit a Help request to seek remote wiping or locking options.
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