Stanford health care employees who qualify for a Stanford business mobile phone will need to contact their Departmental STAR or Admin to order, change or cancel mobile device service. If you are a Departmental STAR or Admin, select the Add Mobile Device Service or Change or Cancel Mobile Device Service quick buttons at the top of this page or choose from the mobile device service options below.
Add Mobile Device Service
Request to add a new service with a new mobile number or transfer service from a personal account to Stanford’s account.
SHC Mobile Device Policy: The SHC-approved standard devices for all new lines of service and upgrades are as follows (Note: Device varies per carrier).
- AT&T: iPhone 16 (128GB)
- Verizon & T-Mobile: iPhone 15 (128GB)
- All Carriers: S24 (128GB)
Any requests for devices outside of this standard - such as Pro Series, Ultra Series, additional storage, etc. must receive prior authorization before submitting the request. Approval may be obtained from Jeff Montague (jmontague@stanfordhealthcare.org), Jimmy Yu (jiyu@stanfordhealthcare.org), or Ann-Marie Yap.
Thank you for your attention to this policy.
Change or Cancel Mobile Device Service
Request to upgrade equipment, change service carrier, update subscribers, update cost centers, or cancel service.
SHC Mobile Device Policy: The SHC-approved standard devices for all new lines of service and upgrades are as follows (Note: Device varies per carrier).
- AT&T: iPhone 16 (128GB)
- Verizon & T-Mobile: iPhone 15 (128GB)
- All Carriers: S24 (128GB)
Any requests for devices outside of this standard - such as Pro Series, Ultra Series, additional storage, etc. must receive prior authorization before submitting the request. Approval may be obtained from Jeff Montague (jmontague@stanfordhealthcare.org), Jimmy Yu (jiyu@stanfordhealthcare.org), or Ann-Marie Yap.
Thank you for your attention to this policy.
Check upgrade eligibility
Inquire about a mobile device(s) upgrade eligibility
Request international plan
For travelers who are traveling outside of the country and require an international plan
Request billing details
Request billing details for questions regarding your bill
Review Your Submitted Tickets
See a list of all the tickets you have submitted by clicking the button below.
