Starting Sept. 1, 2024, Stanford Health Care and Stanford Children’s Health will migrate to new cost center numbers. However, you must continue using the old cost center numbers in the University IT's service ordering, billing, and reporting systems until full integration is completed by the target date of Nov. 1, 2024.
Stanford Health Care (SHC) Mobile Ordering
Mobile Device Service Options
Stanford health care employees who qualify for a Stanford business mobile phone will need to contact their Departmental STAR or Admin to order, change or cancel mobile device service. If you are a Departmental STAR or Admin, select the Add Mobile Device Service or Change or Cancel Mobile Device Service quick buttons at the top of this page or choose from the mobile device service options below.
Add Mobile Device Service
SHC policy for Mobile Device Orders: The SHC standard devices for all new lines of service and upgrades are iPhone 15-128GB and Samsung S24-128GB. All other devices (Pro Series, Ultra Series, etc.) will require approval from Jeff Montague (jmontague@stanfordhealthcare.org), Jimmy Yu (jiyu@stanfordhealthcare.org), or Ann-Marie Yap to proceed with a non-SHC standard device.
Change or Cancel Mobile Device Service
Request to add features, change plans, or cancel service
SHC policy for Mobile Device Orders: The SHC standard devices for all new lines of service and upgrades are iPhone 15-128GB and Samsung S24-128GB. All other devices (Pro Series, Ultra Series, etc.) will require approval from Jeff Montague (jmontague@stanfordhealthcare.org), Jimmy Yu (jiyu@stanfordhealthcare.org), or Ann-Marie Yap to proceed with a non-SHC standard device.
Check upgrade eligibility
Inquire about a mobile device(s) upgrade eligibility
Request international plan
For travelers who are traveling outside of the country and require an international plan
Request billing details
Request billing details for questions regarding your bill
Review Your Submitted Tickets
See a list of all the tickets you have submitted by clicking the button below.
Get Help
Click the learn more links below to view helpful documents, or choose from the following support options to request additional help.
Support Options
- Submit a Help request to the Mobile Device Services Team.
- Call our mobile support desk at 4-HELP opt 4 (650-724-4357)
- The Mobile Device Services office is located at 505 Broadway | Cardinal Hall Rm C415 | Redwood City, CA 94063. ID Mail 8814. Office hours are Monday through Friday, from 9 to 11:30 a.m. and 1:30 to 4 p.m., by appointment only.
