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Stanford Health Care (SHC) Mobile Ordering

Mobile Device Service Options

Stanford health care employees who qualify for a Stanford business mobile phone will need to contact their Departmental STAR or Admin to order, change or cancel mobile device service. If you are a Departmental STAR or Admin, select the Add Mobile Device Service or Change or Cancel Mobile Device Service quick buttons at the top of this page or choose from the mobile device service options below.

Add Mobile Device Service

SHC policy for Mobile Device Orders: The SHC standard devices for all new lines of service and upgrades are iPhone 14-128GB and Samsung S23-128GB. All other devices (Pro Series, Ultra Series, etc.) will require approval from Jeff Montague (jmontague@stanfordhealthcare.org), Jimmy Yu (jiyu@stanfordhealthcare.org), or Ann-Marie Yap in order to proceed with a non-SHC standard device.

Add Mobile Device Service

Change or Cancel Mobile Device Service

Request to add features, change plans or cancel service

Change or Cancel Mobile Device Service

Check upgrade eligibility

Inquire about a mobile device(s) upgrade eligibility

Check upgrade eligibility

Request international plan

For travelers who are traveling outside of the country and require an international plan

Request international plan

Request billing details

Request billing details for questions regarding your bill

Request billing details

Review Your Submitted Tickets

See a list of all the tickets you have submitted by clicking the button below.

Review Your Submitted Tickets

Get Help

Click the learn more links below to view helpful documents, or choose from the following support options to request additional help.

Support Options

  • Submit a Help request to the Mobile Device Services Team.
  • Call our mobile support desk at 4-HELP opt 4 (650-724-4357)
  • The Mobile Device Services office is located at 505 Broadway | Cardinal Hall  Rm C415 | Redwood City, CA 94063. ID Mail 8814. Office hours are Monday through Friday, from 9 to 11:30 a.m. and 1:30 to 4 p.m., by appointment only.