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Order, Change or Cancel Mobile Device Service

Stanford employees who qualify for a Stanford business mobile phone will need to contact their Departmental IT contact to order, change or cancel mobile device service. Select the Stanford Employees section below to see more information.

If you are a Departmental IT contact, select the Departmental IT Contacts section below to add, change or cancel a mobile device order.

Stanford employees who qualify for a Stanford business mobile phone will need to contact their Departmental IT Contact to order a new mobile device. There is a departmental IT contact assigned to every department or group on campus. If you don't know the department contact for your group, call 5-HELP, Option 3 for clarification.

Request a department-approved mobile device or hotspot

Stanford employees who qualify for a Stanford business mobile phone or hotspot must take these steps:

  1. Get department approval for a stipend or a department-sponsored phone.
  2. Choose a phone. Note: If you work with High Risk Data you must install MDM.
  3. Take the steps to transfer your existing number, or request a new one.
  4. Ask your department contact to order the phone and service through the Stanford IT Services & Support portal.

Mobile device services options you may request:

  • A new device and service with a new phone number.
  • A mobile hotspot and data plan. Learn more about mobile hotspots and outdoor learning services. 
  • An upgrade to your current Stanford-owned device.
  • A transfer of your personal phone number (also known as "transfer of liability") to Stanford's corporate account.
  • A transfer of your personal phone number from one carrier to another (also known as "port") and to Stanford's corporate account. You must order a new device if you port your number to another carrier.

Some departments have guidelines on the devices you can purchase. Check with your department contact or STAR.

Please note that AppleCare, and accessories ( headsets, cases, and Bluetooth devices ) cannot be purchased through the Mobile Device program.

 

Transfer your phone number to Stanford's corporate account

Choose your preferred carrier and transfer your phone number to Stanford's corporate account.

  • If you keep the same carrier, the billing change requires a transfer of liability.
  • If you switch carriers, the billing change requires a port.

For a Transfer of Liability (TOL):

  1. The account holder needs to contact the carrier to authorize the release of your mobile number to Stanford University. If on a family plan, discuss with your carrier the impact of changes.
  2. If this number is a Pre-Paid line, it must be converted to a Post Paid account before submitting a request to transfer to a corporate account.
  3. Equipment Installment and contract plans must be paid in full before transferring the liability of the mobile number to Stanford.
  4. Ask the carrier to note in your account that you give permission for a transfer of liability to Stanford. The representative may use the acronym "TOL" when confirming your permission.
  5. Ask your department contact or STAR to place the order for your department-approved phone and service.

For a port:

  1. Ask your department contact or STAR to place the order for your department-approved phone and service.
  2. You will receive an email from its-cell-support@lists.stanford.edu asking for your carrier name, billing address, account number, and pin code or password for the account.  Note: Never transmit sensitive data such as your social security number by email.

Add, change, or cancel mobile device service for someone in your group. For step-by-step instructions, visit the What's New for Mobile Device Ordering page. Or click the "Add" or "Change" action buttons below to go directly to the relative forms.

Order a new phone for someone in your group

Mobile Device Services recommends that the new faculty/staff is fully onboarded prior to placing an order request. The new employee can either order a new device with a new number or transfer their personal number to the Stanford corporate account.  If an order is placed incorrectly, it could result in an Early Termination Fee.   

Be sure to indicate the exact shipping address for the prompt delivery of the mobile device. Street address, room number, and correct zip code are required to prevent shipment delays.

If this is a Transfer of Liability or Port from Personal to Stanford University:

  • Make sure the account holder calls the carrier directly to place a notation releasing financial responsibility to Stanford University.
  • The carrier name, billing address, account number, and pin code on the account are required for a port.
  • Confirm that the mobile number is not on a device payment plan or tied to a contract. This will allow Stanford to assume liability and avoid any order delays. If on a family plan, inform the client to work with a mobile carrier on the impact of billing for their personal account.
  • Ensure that the personal account is current, with no past-due charges.

Add mobile device service

Change plans or add features

University IT contracts support for all 3 major carriers ( AT&T, Verizon, T-Mobile) through Mobile Device Services.

Mobile Device Services has partnered with the University IT Service Desk who works with the carriers on behalf of Stanford employees.  You can request help by either calling the service desk or submitting a help ticket.

  • Monday through Friday, 8 a.m. to 5 p.m — 5-HELP (725-4357), option 3

Change or Cancel Mobile Device Service