Order, Change or Cancel Mobile Device Service

Stanford employees who qualify for a Stanford business mobile phone or hotspot must take these steps:

1. Get department approval for a stipend or a department-sponsored phone.
2. Choose a phone. Note: If you work with High Risk Data you must install MDM.
3. Take the steps to transfer your existing number, or request a new one.
4. Ask your department contact to order the phone and service through the Stanford IT Services & Support portal.

Mobile device services options you may request:

• A new device and service with a new phone number.
• A mobile hotspot and data plan. Learn more about mobile hotspots and outdoor learning services. 
• An upgrade to your current Stanford-owned device.
• A transfer of your personal phone number (also known as "transfer of liability") to Stanford's corporate account.
• A transfer of your personal phone number from one carrier to another (also known as "port") and to Stanford's corporate account. You must order a new device if you port your number to another carrier.

Some departments have guidelines on the devices you can purchase. Check with your department contact or STAR.

Please note that AppleCare, and accessories ( headsets, cases, and Bluetooth devices ) cannot be purchased through the Mobile Device program.

Choose your preferred carrier and transfer your phone number to Stanford's corporate account.

• If you keep the same carrier, the billing change requires a transfer of liability.
• If you switch carriers, the billing change requires a port.

For a Transfer of Liability (TOL):

1. The account holder needs to contact the carrier to authorize the release of your mobile number to Stanford University. If on a family plan, discuss with your carrier the impact of changes.
2. If this number is a Pre-Paid line, it must be converted to a Post Paid account before submitting a request to transfer to a corporate account.
3. Equipment Installment and contract plans must be paid in full before transferring the liability of the mobile number to Stanford.
4. Ask the carrier to note in your account that you give permission for a transfer of liability to Stanford. The representative may use the acronym "TOL" when confirming your permission.
5. Ask your department contact or STAR to place the order for your department-approved phone and service.

For a port:

1. Ask your department contact or STAR to place the order for your department-approved phone and service.
2. You will receive an email from its-cell-support@lists.stanford.edu asking for your carrier name, billing address, account number, and pin code or password for the account.  Note: Never transmit sensitive data such as your social security number by email.