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How to Activate Your Mobile Device

SHC Policy Change

New or Upgrade Eligible Devices

The standard selections for all new lines of service and upgrades are:

  • iPhone SE 64GB • iPhone SE 128GB • iPhone XR 64GB • iPhone XR 128GB • iPhone 11 64GB • iPhone 11 128GB

All other devices will need the approval by Jeff Montague (jmontague@stanfordhealthcare.org), Jimmy Yu (jiyu@stanfordhealthcare.org) or Ann-Marie Yap.

Broken, Damaged, Non-Eligible devices

Orders must be reviewed by Jeff Montague, jmontague@stanfordhealthcare.org or Jimmy Yu, jiyu@stanfordhealthcare.org.  A Field Services Technician will come and evaluate the device within 24 hours and confirm that an upgrade is necessary.

Equipment with new numbers

If you have purchased equipment that has a new number, it will be active out of the box. You will be able to turn on your device and proceed with the initial setup. Please carefully review the activation instructions for new mobile devices.

Upgrades and replacement devices

For all upgrades and replacement devices, please refer to the activation Instructions. For additional support, please call the Stanford UIT Service Desk at 650-725-4357 (5-HELP), option 3 to activate.

Last modified July 1, 2021