Captioning and Live Events

Before hosting a meeting or live event, please review the Digital Inclusion Checklist.

Auto-generated captions can include critical errors that impact the information or context of what is being communicated. A professional captioner has a higher level of accuracy compared to auto-generated captions but requires advanced scheduling to arrange for their service.

For assistance on remote real-time captioning solutions, please submit a Help request. If an on campus event requires Communication Access Real-time Translation (CART) or sign language interpreting submit a Deaf and Hard of Hearing Services Request.

Zoom and captions

Zoom provides the capability of including captions from a professional captioner or to use auto-generated live captions from automatic speech recognition (ASR) engines. For live events that are not public-facing or in which there is no request for captioning services, follow these steps to enable the live transcription feature in Zoom:

As the host, go to Zoom Settings and In Meeting (Advanced).
Move to the Closed Captioning option.
Check the option "Enable live transcription service to show transcript on the side panel in-meeting."
Participants will then be able to choose to display auto-generated live captions during the Zoom meeting or event.