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Service Design

Service Lifecycle

Service Design     Develop and Launch Service     Manage and Improve Service     Service Retirement

What is Service Design?

Service design is the first stage in the service lifecycle. During this stage, you will design the blueprint for a service, identifying the vision, key deliverables, processes, stakeholders, and tools needed for ongoing success. 

Examples of key deliverables include:

  • Service support
  • Costing and rate development
  • Ordering and provisioning
  • Securing your service
  • Developing Key Performance Indicators (KPIs) to help you measure and manage your service
  • Campus readiness 
  • User experience

Why do I need to design my service? 

Having a strong service design will ensure that you meet the vision and service objectives as defined by the business owner. A solid design will also reduce costs over the lifetime of your service. 

Service Design steps

  1. Establish a clear vision of how the service will deliver value (including what, why, and how).
  2. Create a clearly defined set of service requirements that support the vision, including the voice of the customer and leadership. 
  3. Identify key stakeholders needed for the development and ongoing success of your service.
  4. Identify and document processes, tools, and resources needed for the development and ongoing success of your service.
  5. Complete the Service Design Template. 
  6. Engage with the service management consulting team by submitting a Help request.
  7. Submit a demand to obtain resources and approval to move forward.
  8. Finally, prepare to develop and launch your service.
Last modified April 14, 2023