What is Service Design?
Service design is the first stage in the service lifecycle. During this stage, you will design the blueprint for a service, identifying the vision, key deliverables, processes, stakeholders, and tools needed for ongoing success.
Examples of key deliverables include:
- Service support
- Costing and rate development
- Ordering and provisioning
- Securing your service
- Developing Key Performance Indicators (KPIs) to help you measure and manage your service
- Campus readiness
- User experience
Why do I need to design my service?
Having a strong service design will ensure that you meet the vision and service objectives as defined by the business owner. A solid design will also reduce costs over the lifetime of your service.
Service Design steps
- Establish a clear vision of how the service will deliver value (including what, why, and how).
- Create a clearly defined set of service requirements that support the vision, including the voice of the customer and leadership.
- Identify key stakeholders needed for the development and ongoing success of your service.
- Identify and document processes, tools, and resources needed for the development and ongoing success of your service.
- Complete the Service Design Template.
- Engage with the service management consulting team by submitting a Help request.
- Submit a demand to obtain resources and approval to move forward.
- Finally, prepare to develop and launch your service.
