Meet Camila | University IT

WCAG Guidelines: Understandable

For Camila to consume digital content easily, the content needs to be kept simple. Her challenge is digesting the level of information presented. Camila feels pressure from unexpected context changes and when fast decisions are required. She could also represent a new or inexperienced technology user who doesn’t know where to begin when too much information is presented all at once.

Demographics: 23 year old graduate student, on the autism spectrum, often turns off images to focus on content, sessions timing out causes frustration

"Everything seems complicated when too much is happening at once."

Tech Savvy: Medium

How to Test

Read through all the content and make sure it is easy to understand, including all abbreviations and acronyms. Ensure that all navigation elements are presented clearly and predictably, including indicating where a user is in a series of steps. Turn off images using a tool such as the web developer toolbar to make sure that all content is still understandable. Make sure that all animations or other moving content can be disabled.

Could Be

ADHD/autistic/dyslexic
Tired or have a headache
A new or inexperienced user

Could Use

Browser color and brightness settings
Screen filters
Spelling and grammar checker

Appreciates

Simple, well-structured layouts
Plain language
‘Just right’ level of information
Contextual support and guidance
Patterns that help her focus
Logical order moving through the content
Ability to see visual focus as she tabs through the content

Avoid

Assuming she remembers details
Complex workflows
Large blocks of dense text or everything in images with animation
Timed interactions