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How to Reset Your Secure Email Password

You can submit a request to reset your secure email password if you forget it. You will receive an email that includes a link to reset your password.

The email with the link to reset your password expires in 30 minutes and only can be used once.

  1. Open the message and click the attachment to download it.
  2. Open the attachment.
  3. In the dialog box that displays, click Click to read message.

    Click to read message button
  4. In the Login screen, enter your email address and then click Forgot Password.

    Login screen with Forgot Password link
  5. A message displays saying that a password reset request has been sent.

    Password reset request sent message
  6. Check your email and open the message with the subject Proofpoint Encryption Password Reset. Click the link in the message.
  7. A screen to enter a new password displays. Enter your new password and enter it again to confirm. Then, click Continue to open the message.

    enter a new password
  8. Click the email attachment to read the message.
Last modified January 20, 2017