December 2018
- UIT News article: More Help Available through the Services & Support Portal
- UIT Tips & Tricks: What are some tips for finding, submitting, saving favorite help ticket forms in the Services & Support Portal?
August 2018
- Presentation: Stakeholders meeting (August 2018)
May 2018
- Presentation: Stakeholders meeting (May 2018)
April 2018
- Cardinal at Work News article: Services Portal Launches with Human Resources Support (April 2018)
- UIT Newsletter article: Services & Support Portal Serves You Better (April 2018)
- Presentation: Stakeholders meeting (April 2018)
March 2018
- Presentation: Stakeholders meeting (March 2018)
February 2018
- UIT Community article: UIT Made it SNOW Again (February 2018)
- UIT Newsletter article: The First SNOWfall of 2018 (February 2018)
- Stanford Services & Support portal video series
December 2017
Tech Briefing: ServiceNow @ Stanford
November 2017
- UIT Community article: Another ServiceNow Release Success!
- Stakeholders meeting (November 2017)
October 2017
- Presentation: Stakeholders meeting (October 2017)
July 2017
- UIT Newsletter: SNOW Makes Its Way Across Campus (July 2017)
- Stakeholders meeting (July 2017)
- School of Medicine - ServiceNow Lessons Learned (July 2017)
- Changes to Knowledge in July 24 release (Knowledge article)
May 2017
- Stakeholders meeting slides (May 2017)
- UIT Newsletter article: Service Past, ServiceNow, Service Future
March-April 2017
- UIT Community article: ServiceNow Surges Ahead to Campus Partners
- Change Champions (March 2017)
- Reporting Workshop (BlueJeans recording)
- ServiceNow Reporting (Knowledge article)
- ServiceNow Fulfiller Tips and Tricks (Knowledge article)
January 2017
- Presentation: Stakeholders (January 2016)
- Presentation: Change Champions (January 2016)
- BlueJeans recording: Change Champions (January 2016)
December 2016
- Presentation: Change Champions (December 2016)
- ServiceNow Video Series
- Email: It's Alive...ServiceNow December launch complete' (December 2016)
- UIT Newsletter article: HelpSU is Changing (December 2016)
- UIT Newsletter article: Two New Ways to Get IT Help (December 2016)
- UIT announcement: HelpSU is Changing (December 2016)
November 2016
- UIT Community article: Just 7 Days to ServiceNow Launch (November 2016)
- Change Champions presentation: ServiceNow project update (November 2016)
- Change Champions BlueJeans recording (November 2016)
October 2016
Change Champions and Stakeholders meetings (October 2016)
- Email: Reducing Aging Remedy Tickets
- Change Champions presentation: ServiceNow project update
- Stakeholders presentation: ServiceNow project update
- Presentation: User Testing for the ServiceNow Portal (Jo-Ann Cuevas)
- Presentation: Request Fulfillment: A Sneak Peek (Kelly Schnaps)
September 2016
- UIT Community News: Up Next for ServiceNow (Sept. 26, 2016)
- Email: Upcoming ServiceNow UAT (Sept. 20, 2016)
Stakeholders' meeting
- Presentation: ServiceNow update
- Presentation: Portal Sneak Peek (Megan Miller) and Knowledge Management (Barb Koss)
Change Champions meeting
- Presentation: ServiceNow update
- Presentation: Portal Sneak Peek (Megan Miller) and Knowledge Management (Barb Koss)
- BlueJeans recording
August 2016
July 2016
June 2016
Stakeholders meeting
- Presentation: ServiceNow update
- Presentation: Portal Sneak Peak (Megan Miller)
- Video: ServiceNow update and portal sneak peek
Change Champions meeting
- Change process high level flow documents
- Presentation: Change Champions (June 22, 2016)
- Presentation: Change Champions (June 9, 2016)
- Video: ServiceNow update and portal sneak peek
- Training participants for August release (Change and JIRA)
- ServiceNow Round 1 Data - Change Champions view (June 2016)
- Campus partners outreach plan
May 2016
- Presentation: Stakeholders​
- Campus partners outreach plan
April 2016
- Presentation: Change Champions
March 2016
- Campus partner documentation
- Presentation: Stakeholders
- Presentation: Change Champions
February 2016
- Presentation: Stakeholders
- Presentation: Change Champions
January 2016
- Presentation: Stakeholders
- Presentation: Alpha Release Managers
- Presentation: Change Champions
September-December 2015
- Video: Dec. 10 ServiceNow demo
- Presentation: Stakeholders (December 2015)
- Email: December 2015 demo
- Email: November 2015 update
- Presentation: Stakeholders (October 2015)
- Newsletter article: Transforming University IT Through Service Management (September 2015)
