These known issues may affect your experience with Cardinal Print.
| Issue | Workaround |
|---|---|
| When you use Scan to Cloud, you may see a Sign Out button in the top right section of the main screen prior to selecting Box, Google Drive, or OneDrive. This button is not functional and will be removed in the future. | This button will be removed in the future. |
| You are not able to login to Google Drive at the printer to scan and are presented with a "Cardinal Key Required." This happens when you are part of the Cardinal Key Restricted workgroup, and typically occurs if you access PHI or restricted data via Google Drive. | You can submit a Cardinal Key Temporary Exclusion Request. This issue is currently being worked on and we will update this site when more information is available. |
| You cannot change the login account when you use the Scan to Cloud button to scan to Box or Google Drive. | When you scan to Box or scan to Google Drive using the Scan to Cloud button, be sure to log in using your Stanford Box or Stanford Google account, not a personal account. Currently, you cannot change the account you used on a printer after you have logged in. Canon is working with the software vendor to fix to this. |
| When you scan a document and select the Send to Myself button, the email address that displays is SUNet@devicename rather than your email address. | You must fill out your SU Contact information in StanfordYou to make your email address visible on a Cardinal Print device. To check or update this information:
|
| When you use a Mac computer, or a PC that is not Stanford domain-joined, you see an additional pop-up login screen at the beginning of each session. This pop-up appears after you log out of or restart your computer. | If you have a PC, you can have the computer joined to the Stanford domain. Consult your desktop support team to determine whether this is an option. There is no workaround for the Mac computer. |
