Cardinal Print Known Issues

These known issues may affect your experience with Cardinal Print.

Issue	Workaround
Trouble Printing PDFs from the Print Center. The Cardinal Print Center cannot print some PDF documents depending on their formatting or how they were created.	Please print using the Cardinal Print Driver instead of uploading to Cardinal Print Center. When printing through the driver, the PDF will print successfully. After installing the driver, a new printer will be added to your computer called "Cardinal Print". Select "Cardinal Print" and go to any Cardinal Print device to retrieve your PDF print job.
The Cardinal Print driver cannot be installed on ARM-based PCs (e.g. Snapdragon-powered laptops). These devices use a different architecture than traditional x86/x64 computers, making them incompatible with standard Windows print drivers.	Submit your document to print via the Cardinal Print Center. Once uploaded, you job will be processed to print without the need to install a print driver locally.
When you scan a document and select the Send to Myself button, the email address that displays is SUNet@devicename rather than your email address.	You must fill out your SU Contact information in StanfordYou to make your email address visible on a Cardinal Print device. To check or update this information: Go to StanfordYou. Select Maintain your directory and AlertSU emergency contact information. Review the "SU contact info" section to make sure it includes your email address. If needed, select change... to change the information, then select the save button.