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Cardinal Print Known Issues

These known issues may affect your experience with Cardinal Print.

IssueWorkaround
When you scan a document and select the Send to Myself button, the email address that displays is SUNet@devicename rather than your email address.

You must fill out your SU Contact information in StanfordYou to make your email address visible on a Cardinal Print device. To check or update this information:

  1. Go to StanfordYou.
  2. Select Maintain your directory and AlertSU emergency contact information.
  3. Review the "SU contact info" section to make sure it includes your email address.
  4. If needed, select change... to change the information, then select the save button.
The Cardinal Print Center cannot print some PDF documents depending on their formatted or how they were created. 

Please print using the Cardinal Print Driver instead of uploading to Cardinal Print Center. When printing through the driver, the PDF will print successfully. After installing the driver, a new printer will be added to your computer called "Cardinal Print". Select "Cardinal Print" and go to any Cardinal Print device to retrieve your PDF print job.

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