University IT 2020 Priority Initiatives

Partner with Stanford Alumni Association (SAA) and Office of Development (OOD) to implement new Salesforce-based platform for alumni and donor relations

Implement technical guardrails, establish monitoring, and build organizational expertise to prevent and/or detect misconfiguration of cloud-based systems used by Stanford

Proactively identify and remediate unduly exposed files, implement automated protection mechanisms, and archive unneeded data across all major university file storage systems

Support the continued growth and development of our internal talent and the diversity of our community in an inclusive environment

Create a holistic Managed Print Services (MPS) program for Stanford University (including SRWC) with the goal of improving workflow efficiency, reducing security risks, enhancing end-user experience, reducing total cost of ownership, and achieving long-term sustainability goals

Leverage and expand on existing data foundations to provide more comprehensive solutions for information management and delivery for end-to-end research life-cycle reporting

Enhance Rimeto to improve directory visualization and collaboration among community; specifically: expand the current Stanford-Only view of Rimeto with a Public View and link to collaboration tools

Work with a broad set of campus stakeholders to identify alternatives for support of a cloud infrastructure service, including funding and staffing recommendations for a sustainable business model

Replace Web Content Management System (CMS) and other web-related AFS services with cloud-based Drupal 8 and WordPress

Improve resiliency of Business Affairs applications and services, including response plans in the event of major incidents or disasters; and improve capability of Business Affairs staff to maintain continuity of operations for critical functions

Enhance the Stanford Mobile application with an initial focus on improving functionality most relevant to the student experience

Review and redesign university’s IT governance groups to increase strategic focus and alignment

Transition Stanford from the existing Avaya Call Center solution to the new Cisco Contact Center Platform in a multi-year project that will implement more modern technology at hundreds of call centers across Stanford and the hospitals.

Enable UIT to more efficiently understand and prioritize demand for its services by providing a transparent governance model that gathers, evaluates, and prioritizes clients’ needs, and provides improved visibility to pipeline and project status across the UIT portfolio.