University IT's (UIT) Voice, Oak Storage, and Build a Meeting Room services will move to a modern ordering and billing system as the final phase in the multi-year project to streamline the ordering process for all University IT services.
Our current ordering system, OrderIT, is used when requesting new IT services and changes or cancellations to existing IT services. Beginning at 5 p.m. PDT on March 14, 2024, we will update the ordering process for Voice and Telephone, Oak Storage, and Build a Meeting Room services. Below are some important changes to note.
What to expect for Voice and Telephone services
Ordering in OrderIT will be offline from 5 p.m. on March 14, 2024, through 2 p.m. PDT on March 23, 2024, as the service gets migrated to the new ordering and billing system.
- Between now and 5 p.m. PDT on March 14, 2024, submit orders in OrderIT to avoid any disruptions.
- Between 5 p.m. PDT on March 14, 2024, and 2 p.m. on March 23, 2024, only emergency adds and moves will be processed.
- After 2 p.m. PDT on March 23, 2024, submit orders in the new ordering system. New links for adding, changing, or canceling service will be available on the Telephone for Faculty and Staff (SU) and Telephone for Hospitals (SHC and SCH) service pages. To get a sneak peek of the new forms, review the Stanford Children's Health, Stanford Health Care, and Stanford University step-by-step ordering guides.
What to expect for Oak Storage and Build a Meeting Room services
- Between now and 2 p.m. PDT on March 23, 2024, continue submitting requests to add, change, or cancel service as you do today.
- After 2 p.m. PDT on March 23, 2024, request forms for adding, changing, or canceling service will automatically redirect to new forms. These forms will have a slightly different format than the current forms, but they will still be processed using the same ticketing portal. To get a sneak peek of the new forms, review the Oak Storage Service and Build a Meeting Room step-by-step ordering guides.
Learn more
Stay tuned to these service pages for information regarding the migration of each service.
- Telephone Services for Stanford Health Care and Stanford Children’s Health
- Telephone Services for Faculty and Staff
- Oak Storage
- Build a Meeting Room
How to get help
If you have questions about this change, submit a Help request.
