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Adobe License Agreement FAQ

1. What is the Adobe ETLA license agreement and who is eligible?
Negotiated by University IT, the new Enterprise Term License Agreement (ETLA) provides the opportunity to purchase one-year subscription licenses for Adobe Creative Cloud and Acrobat Pro at significantly discounted costs. The new licenses are available to all university faculty, staff and students using the software for Stanford work.
2. What version of Window is required for a shared device license?
Shared device licenses require Windows 10 1703 or above.
3. Can I pay with a credit card or Pcard?
Webstore purchases require use of a PTA only.
4. Can I purchase a license for personal use?
No. Licenses are for the performance of university work only.
5. Will expiring licenses purchased under the old VIP program auto-renew with the new ETLA agreement?
Unfortunately, there is no auto-renewal for current licenses. Users need to go to Software Licensing Webstore to place an order.
6. If my current Adobe ID license is about to expire, when should I purchase the new license under the new ETLA agreement?
Adobe provides a 30-day grace period between your current license expiration and its cancellation. To continue service without interruption, you must purchase your new license under the ETLA agreement prior to end of the grace period.
7. Can I place an order on behalf of someone else?
You can place a proxy order for another person provided he/she has recently logged in to the Software Licensing Webstore. Logging in to the webstore activates his/her account so the order can be placed on his/her behalf.
8. Do dual boot systems, or systems with two operating systems, require two licenses?
Yes, systems with dual boot systems require two licenses.
9. How much storage is included with Adobe Creative Cloud?
Every user has up to 100 GB of Adobe Creative Cloud storage. If you reach storage capacity, you’ll be prompted to clear space by removing or moving files to another storage solution.
10. How many active devices are allowed for a named user license?
Each license is allowed two active devices. However, an active device can be changed or deactivated to use another device.
11. How are individual Creative Cloud (e.g. Illustrator, Photoshop) licenses installed?
To install the Creative Cloud, you must accept the Creative Cloud (CC) install of desktop utility, which then allows you to select the individual CC applications you would like to install. You only need to install those you use and you may install or uninstall applications at any time.
12. Are After Effects, Font Folio and Premiere Elements included in Creative Cloud?
Yes. Premiere Rush replaces Premiere Elements and Typekit replaces Font Folio. They are both components of Creative Cloud.
13. If someone has a perpetual license and gets a new license under the university-wide agreement, what happens to the perpetual license?
A perpetual license is owned for life, provided they have a machine that will still run those older versions of the applications. The ETLA license will not overwrite an application installed with a perpetual license or require you delete it.
14. Is Adobe software approved for high risk data?
At this time, Creative Cloud and Acrobat Pro are approved for low and moderate risk data only.
15. If I purchase Creative Cloud 2019 from the webstore, can I install a previous version?
Yes, you can install a previous version by following these instructions.
16. What is the difference between a Share Device License and a Named User License?
A Shared Device License or SDL is intended for lab, classroom or departmental devices shared by many people and requires each person to sign in with his or her Adobe ID or Enterprise ID. If a person does not have either ID, he or she can create an Adobe ID for free that includes 2GB of cloud storage. A Named User License is intended for an individual. For more details, visit https://helpx.adobe.com/enterprise/using/licensing.html.
17. I purchased a new license from the web store and received a notice that I do not have a license or my license has expired, it requires a license key, or I am getting a 7-day free trial. What am I to do?
First, confirm that you have attempted to properly sign in with the Enterprise ID option according to KB00016471 for Creative Cloud or KB00016475 for Acrobat Pro. If the KB does not resolve your issue, attempt solution #4 at Adobe license association. The Creative Cloud cleaning tool is the last procedure before submitting a support case with Adobe. Please submit a SNOW ticket requesting an Adobe support case for assistance noting you continue to receive an error message after attempting all aforementioned procedures from the Adobe FAQ.
18. How do I sign into the free temporary Creative Cloud license for students or resolve my sign-in problem with such a license?

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access through May 31 for impacted students so that students can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

a. Visit https://creativecloud.adobe.com and use your school credentials to sign in.

b. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen. 

c. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
 

If you have problems signing in following the above instructions or receive a message indicating you have a trial license after signing in, below are known remedies:

a. Adobe recommends following the “I see a trial prompt when I sign in to Acrobat DC on my computer.” procedure at https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

b. If the option above does not solve the problem, or you do not have a Windows computer, try signing in with “@stanford.edu” only as the email address which should take you through Stanford’s authentication process signing you into your license.

c. If none of the options above resolve your issue, follow FAQ #17 above.

 

Last modified April 22, 2020