This page includes commonly asked questions.
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Authority to Order and View Billing Reports
For University staff, authority can only be granted by task Org, and this automatically grants access to all PTAs for that org.
For Hospital staff, authority is granted by cost center.
Please refer to How to Request Authority for Ordering and Reporting for more information.
Billing dates
The billing cycle is the first through the last day of the month. The billing reports are made available around the 7th after the last completed month. For more information, refer to How to Run Service Billing Reports Using BI or How to View Billing Details Using UIT Billing Dashboard.
Questions about charges
Submit a help ticket for questions regarding your University IT bill. Complete all required fields in the ticket form and provide any other information that will help UIT staff to understand the issue.
Change billing accounts
If the PTA or Cost Center has changed for one or some of your services, complete and submit the Change form for that service to update your billing account.
Ending Charges to a PTA
PTAs will continue to be charged for any monthly recurring charges unless a change order is placed to update the PTA or until a cancelation order is placed to end service.
When a department PTA has monthly recurring charges that are no longer valid, the Department IT or Financial Contact for that PTA is responsible for updating the PTA to a valid PTA. Auto-generated email notifications will be sent to the Task Manager of the PTA notifying them if there is billing for University IT (UIT) service with a PTA expiring in 45 days or less.
Charges for UIT services that fail to process due to expired PTAs will be posted to the default clearing account associated with that department. Please see How to Clear Charges from a Default Clearing Account for more information.
Services may be disconnected if there is no valid PTA associated to the service.
