Dec 5

HelpSU is Changing...Today

Today, the familiar HelpSU service started evolving as University IT introduces a new Services Portal.

Do you click the “Have a SUNet ID?” button when you come to to submit a help request? You’ll find that the button is going to take you to the Stanford Services Portal—your new location for getting IT support.

Nov 3

HelpSU is Changing. Get a Sneak Peek

Do you click the Have a SUNet ID? button when you go to to submit a help request? Starting December 5, you’ll find that the button takes you to the new Services Portal.

Oct 21

Problems Connecting to Internet Sites and Services

UPDATE: Earlier connection issues have been resolved.  You should be able to reach Stanford services that were affected by the DOS attack.

INVESTIGATING: You may have difficulty reaching many non-Stanford websites and Internet services due to a Denial of Service (DOS) attack affecting a major Internet provider, Dyn. This issue is external to Stanford, but does affect some Stanford services, including Box, Qualtrics, BlueJeans, and Github. For updates, see the Dyn site.

Oct 12

AlertSU Test Thursday, October 13

On Thursday, Oct. 13, between noon and 12:30 p.m., Stanford will conduct its annual test of the campus AlertSU system. Alert messages will be sent via text message and email to the Stanford community. Also tested will be an enhancement to the AlertSU system via Cisco VoIP speaker phones. The test also will include activation of the outdoor warning system, which will sound an audible tone for about 60 seconds, followed by a verbal message from each of the seven sirens at various campus locations.

Oct 12

Stanford University Jabber to Temporarily Revert to Previous Login Process

In September, the login process for Stanford University Jabber was changed to use Stanford WebLogin. That new process has caused connections to time out more quickly than expected. As a result, University IT has reverted the login process back to the original Cisco method while we work with Cisco to correct the problem.

When prompted with the Cisco login screen when connecting to Jabber, you should continue to enter your SUNet ID and password.  

Oct 11

Problems Connecting to Webmail

Update 10:00 AM: University IT and Microsoft have corrected the issue.  All services are operating normailly.

Clients are having difficulty connecting to (Stanford's Office 365 webmail).  After authenticating with your SUNet ID and password, you may be directed to a Microsoft Applications screen and unable to connect directly to webmail.  

Connections through desktop or mobile application such as Outlook, Apple Mail, and Thunderbird are working normally.

Oct 4

Issue With Incoming Telephone Calls to Stanford

Update: 8:30 University IT has determined that the issue with incoming calls to Stanford was caused by an issue with a nation-wide carrier. At this time, all service appears to have been restored and incoming calls are reaching Stanford.

8:00 AM University IT has received reports that people calling from off-campus (i.e., outside Stanford University, Stanford Adult Hospitalm and Stanford Children's Hospital) are unable to get through. Calls within Stanford are still working. University Engineers are currently investigation. Updates to follow.

Sep 30

UIT investigating email delays and network issues

Update: 7:00 University IT has corrected the issues that caused connectivity and authentication issues on Friday afternoon and evening. All systems and services should be operating normally. If you have any continuing problems, please submit a HelpSU request or call 650.725.HELP.

Update: 6:30 While University IT has corrected the initial network issue , we continue to work to correct an authentication issue.   We will update this message at 7:00. 

Sep 9

Upcoming Change to BlueJeans Service

After Sept. 16, 2016, you must use either the BlueJeans App or the Google Chrome web browser when connecting to a meeting using BlueJeans, Stanford's video conferencing solution.

Aug 29

Protect Your Privacy -- Upgrade your iPhone/iPad/iPod ASAP

A mechanism used by sophisticated hackers to gain comprehensive access to Apple iOS devices, including the ability to eavesdrop on all communications, was recently disclosed.  All Stanford community members are urged to upgrade their devices to iOS version 9.3.5 as soon as possible to prevent compromise.  To upgrade your device, go to: Settings --> General --> Software Update.

Aug 12

FarmShare Machines Unavailable on August 31

On Wednesday, August 31, from 9:00 AM to 5:00 PM, the FarmShare shared computing environment (i.e., corn, barley, cardinal, and rye machines) will be unavailable for quarterly maintenance.

During this period, UIT will patch and upgrade FarmShare machines to keep the environment secure and reliable for the Stanford community.

UIT will send Farmshare users an email just before maintenance begins and a final message when it is completed.

Aug 10

Security Enhancements During August May Require Browser Update

University IT is performing security updates to several of Stanford's online applications and services during August. These are:

  • the shared web servers (i.e., WWW and
  • the Web Virtual Host service (i.e., vanity URLs)
  • the StanfordWho application

The current services are using older security protocols known to be susceptible to online attacks. To minimize the associated risk, University IT will upgrade these services and applications to improve their overall security by introducing a higher level of data encryption.

Aug 5

Security Upgrades to HelpSU Portal

The HelpSU portal <> is currently using older security protocols known to be susceptible to attacks.  The changes planned to be introduced this Saturday morning will implement a higher level of encryption.   We will be enforcing TLS version 1.2 on the Remedy and HelpSU sites.

How Does this Impact you:

Jun 30

Microsoft Email Restored

On Thursday, June 30, Microsoft experienced a nationwide issue with its Office 365 email infrastructure. From approximately 7:00 a.m. to 2:30 p.m., your Stanford Office 365 account did not receive incoming email.

During the outage, emails were queued and no email should have been lost. At approximately 2:30 p.m., emails began to arrive into Stanford email boxes in random order, not in the order in which they were sent. It took several hours before all queued emails arrived.