Easier, More Reliable Printing—Thanks to You

We've been hard at work turning your feedback in the 2024 IT Client Satisfaction Survey into a better Cardinal Print printing experience for you in 2025. Getting your document printed is now easier than ever with redesigned resources and new QR codes. Additionally, you can expect enhanced device reliability through daily service checks and added on-site support.

Cardinal Print sticker with QR code
(cardinalprint.stanford.edu/students)

Making first-time use a breeze

One challenge we heard from your feedback was that many people weren't sure how to use Cardinal Print for the first time. Here's how we tackled it:

• A fresh look for the service page: The Cardinal Print service page was redesigned, making it easier to navigate and understand.
• Helpful new online resources: A step-by-step guide and instructional video are available to ensure a stress-free first print job. The Cardinal Print Quarterly Newsletter, launched in January 2025, provides updates, tips, and resources for departmental and student contacts.
• New QR codes on devices: Updated signage on our Cardinal Print devices with audience-specific QR codes take you straight to "Getting Started" resources.
• Convenient QR code stickers: Thousands of custom-designed stickers with QR codes were distributed to students at resource fairs, libraries, and the Student Tech Hub. Just stick one on your laptop and scan it when you're ready to print!

Cardinal Print Response Time
(FY25 is down 40% from FY24)

Keeping devices operational

Your feedback also highlighted an issue with devices being out of service—whether due to toner running out or paper jams slowing things down. Here's how we stepped up to keep Cardinal Print running smoothly:

• Daily check-ins for better service: Our service team now tracks supply and service needs with daily reports to stay ahead of issues.
• Faster fixes with onsite support: We added a Cardinal Print (Canon) technician, reducing our average response time by 40% and enabling us to get devices back up and running quickly.

What users are saying now

As some of you have pointed out in recent feedback, our improvements have made printing easier and more efficient.

Rita Lonhart, associate director of Stanford School of Medicine's Finance and Administration, shared how the changes have positively impacted her team.

"Cardinal Print has greatly reduced the administrative burden we felt previously when we had to manage multiple POs for supplies, maintenance, licenses, and endure long wait times for technicians to come out and service our machines."

Megan B.B. Harmon, School of Humanities and Sciences Finance and Building Administrator, praised the service team for their quick, efficient fixes.

"They are like Christmas elves. They come in and fix things, and before I know it, I get an email from them saying everything is working again."

Continue sharing your feedback as we're always striving to make your experience even better!

Help us continue improving Cardinal Print and our other IT services

• Complete our 2026 IT Client Satisfaction Survey coming to your email inbox on Feb. 10, 2026! We're excited to hear from you again and keep building a better experience together.
• Got ideas or questions about Cardinal Print in the meantime? Let us know by submitting a Help request.