Sometimes users do everything they are supposed to do and a device is still listed as not compliant in MyDevices. If BigFix is installed but Management System Information in MyDevices is missing, incorrect, or out-of-date (see the "Last Check-in Time"), there might be a problem with BigFix.
A BigFix administrator will have to take the first two steps, an end user or an IT support person the third:
- Try a BigFix console refresh.
- Deploy a BigFix action, "[STANFORD] Troubleshooting: Client Forced Refresh", to force a client refresh.
- Completely remove and reinstall the BigFix client on the endpoint.
To completely remove BigFix on Windows, first look in the Programs and Features control panel. If you see "IBM BigFix Client (Stanford)", you can uninstall the client using the control panel. Note that the version of the BigFix installer that provides this functionality first became available in December 2016, so this option won't be available in many cases.
If you do not see "(Stanford)" appended to the program name in the Programs and Features control panel, in order to completely remove the client you must use the appropriate version of this utility (generally the most recent):
To completely remove BigFix on Mac OS, use the BigFix uninstaller script included with the BigFix installer disk image on Essential Stanford Software.
Sometimes the removal and reinstallation steps need to be repeated once or twice. If all else fails and the system will have no access to High Risk Data, try VLRE. Otherwise it might be necessary to rebuild the system.