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Claude for Education FAQs

Using Claude

How do I access Claude on different devices?

You can access Claude through multiple platforms to suit your needs: 

Web browser 

  • Visit claude.ai on any web browser. 
  • Enter your Stanford.edu email address and select "Continue with SSO."
  • Works on both desktop and mobile browsers.

Desktop application

  • Download Claude for Desktop for macOS or Windows.
  • Install by visiting the Claude downloads page and following the installation instructions.
  • Launch from your Applications folder (Mac) or Start menu (Windows).

Mobile applications

All platforms synchronize your conversations, allowing you to start on one device and continue on another. Mobile apps offer additional features like photo analysis and voice dictation. (Source: Claude Support)

Who owns and manages the data for Claude for Education account?

Stanford University is the designated Primary Owner and manages your Claude for Education account and all associated data. (Source: Anthropic Privacy Center)

Will Anthropic use my inputs to train their models?

No. Anthropic will not use your inputs or outputs from any of their commercial products to train their models. (Source: Anthropic Privacy Center)

How long does Anthropic store my data?

Anthropic retains your chats and coding sessions in the product to provide you with a consistent product experience. You control your conversations and can delete your chats anytime from your dashboard. When you delete a conversation it’s: 

  • Removed from your chat history immediately 
  • Deleted from Anthropic's back end storage systems within 30 days 

Incognito chats are automatically deleted within 30 days unless flagged as a Usage Policy violation. Learn more about Incognito chats for your organization. (Source: Anthropic Privacy Center)

How can I learn more about using Claude?

You can find more information on using Claude at Anthropic’s Help Center. Common topics include: 

Troubleshooting

When signing into Claude, you receive an error message stating: "Please confirm your email. You entered ZZZZZ@stanford.edu, but you are currently logged in as YYYYY@stanford.edu.

Claude compares the email address typed in at the login page against the email attribute the IdP returns in the SAML response. For email aliases, Claude will use the the default reply to email address. If you had previously signed up for Claude with a +address, the system may log you in as that address instead. If either email address is different than your UPN, Claude will display this message, to let you know it will use the default reply to address when authenticating. This should not affect functionality. Press continue and you should be logged into the Stanford University tenant. 

When trying to setup a connector to Microsoft 365, you receive an error message stating, "Your administrator has configured the application to block users unless they are specifically granted access to the application.

This is not a Claude error. This is an error in the application to which you are trying to connect. You need to contact the team who manages that application to have them add you to the group who can access that application.

I am not able to setup the Zoom connector. It gives me an error reading, "You cannot authorize Claude MCP Connector".

The Zoom team and ISO are reviewing this connection. They are expected to make a determination on this soon. In the meantime, it cannot be enabled. 

When trying to setup the Slack connector, you receive an error message reading, "Unapproved permissions requested."

This is because the selected Slack workspace does not allow the Claude connector. Reach out to the administrator of the selected workspace or select a different workspace.

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