University IT
Stanford Contact Center Solutions
Stanford Contact Center Solution
Powered by the Cisco Contact Center Enterprise platform, we're excited to offer a new and more robust tool for an enhanced, next-generation experience. Stanford Contact Center Services provides essential tools for campus contact centers to effectively manage large volumes of incoming phone calls.
Workforce Optimization
Add cutting-edge software to capture and analyze customer interactions, helping you enhance service quality, streamline processes, and boost employee productivity. Manage recording, quality management, and other technologies through one unified console.
Workforce Optimization is comprehensive solution that includes agent call recording, quality monitoring, and workforce management options. Select advanced features for planning, forecasting, and efficient staff scheduling.
Services may be individually or in packages.
Additional Contact Center Features
Boost your capabilities by adding your choice of programmable features that benefit call processing, agents, and management.
Call-Back Solution
Boost customer satisfaction and significantly reduce abandonment rates by offering callers a return call instead of waiting on hold. Choose the between basic or advanced service.
Cisco Finesse UCCE Gadgets
Place mini-applications within the Finesse desktop to empower agents and supervisors with easy access to relevant information. Choose our standard offerings or request custom gadget development.
Information and Resources
Billing resources
Additional Contact Center Resources
Ask Questions or Get Help
To request that a University IT staff member contact you to provide more service details, discuss your needs, or help you implement the service, all university, Stanford Health Care, and Stanford Children's Health affiliates should submit a Help request.
