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Stanford Contact Center Solution

Manage large volumes of incoming calls

The Stanford Contact Center Solution Service is an essential tool for campus contact centers to effectively manage large volumes of incoming phone calls. 

Our automatic call distribution system, powered by the Cisco Contact Center Enterprise platform, can intelligently assign calls across multiple phone agents and provide advanced reporting to support your business needs. This powerful solution provides intelligent call routing, multi-channel communications, and application integration options to offer maximum flexibility and customization. 

Using the Cisco Finesse web-based agent desktop for an enhanced, next-generation experience, Stanford contact center services enable you to provide highly personalized, efficient customer service. With its flexible architecture, our system can meet all of your needs – from the most basic to very complex.

Features

Stanford Contact Center Solutions Service provides programmable features that benefit call processing, agents, and management.

Designed For

Here are some examples of contact centers that can benefit from the Stanford Contact Center Solutions Service: student support centers, IT help desks, medical clinics (for appointment scheduling), public safety organizations, customer support centers, and ticket sales desks.

Contact centers from each of the following affiliates are eligible to use our service offering:

  • Stanford University

  • Stanford Children's Health (SCH)

  • Stanford Health Care (SHC)

Requirements

Cisco phone and a network port.

Rates

Refer to the Rates page for detailed rates.

Get Started

A dedicated University IT (UIT) service consultant will be assigned to help you plan, design, and implement your Stanford Contact Center Solution. To request that a UIT consultant contact you to provide more service details, discuss your needs, or help you implement the service, all University, SHC, and SCH affiliates should submit a Help request.

Get Help

All Stanford, SHC, and SCH affiliates should submit a Help request :

  • if something is not working properly

  • for general requests

  • to ask questions

  • to request holiday schedule changes or updates

Our service is monitored 24x7 for performance and component failures.

 

Learn More

Last modified February 13, 2020