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Contact Center Service Package Comparison

Compare the features and rates of the available services and service packages.

In September 2024, rates will change for several technology services provided by University IT. View FY25 rate changes.





Individual services

Service Monthly Fee per Named Agent
Agent Call Recording $20.50
Workforce Manager Supervisor License
(must purchase at least one of these licenses in conjunction with other services)
Workforce Optimization (WFO) $67.00
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.
Last modified February 28, 2024