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Contact Center Service Package Comparison

Compare the features and rates of the available services and service packages.

Features


 

Rates

 

Individual services

Service Monthly Fee per Named Agent
Agent Call Recording $20.50
Workforce Manager Supervisor License
(must purchase at least one of these licenses in conjunction with other services)
$8.10
Workforce Optimization (WFO) $67.00

 

Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.
Last modified September 26, 2022