Features
Rates
Individual services
Service | Monthly Fee per Named Agent |
---|---|
Agent Call Recording | $20.50 |
Workforce Manager Supervisor License (must purchase at least one of these licenses in conjunction with other services) |
$8.10 |
Workforce Optimization (WFO) | $67.00 |
Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.