The Workforce Manager (WFM) License gives contact center managers and supervisors administrative access to the system so that they can listen to and view agent recordings, run reports, create evaluations, and work with scheduling tools. Every contact center that uses one of the Workforce Optimization packages will need to purchase at least one WFM License.
- Listen to recorded agent calls
- View screen recordings
- Create agent evaluations
- Manage scheduling tools
- Run forecast reports
You will incur the following costs for the Workforce Manager License:
- Monthly cost: $7.50 per named supervisor
To request that a University IT staff member contact you to provide more service details, discuss your needs, and help you implement the service, submit a Help request.