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Stanford Health Care (SHC) STAR Guide

Resources for new and existing STARs providing easy access to University IT services ordering processes

Admin Services

SUNet ID at Stanford University

A Stanford University Network (SUNet) ID is required to access most Stanford University services and submit requests. Department Phone STAR only needs a Base SUNet ID to get access. If you have any issues with SUNet ID passwords, call 5-HELP or submit a help request.

Request or Extend SUNet ID »

STAR Access

A STAR is a user with authority to use SHC cost centers in University systems. A STAR can create new order requests for University IT services or approve orders from other users. A STAR must have a SUNet ID.

Request STAR access »

BI Oracle Reporting

Billing reports for University IT services:

Technology Services

Voice Services

Voice services provided by University IT for telephone lines, desk phones, soft phones, conference room phones, fax lines, and elevator phones.

Order Telephone Services »

Mobile Services

Stanford contracts with AT&T, Verizon, and T-Mobile to provide mobile services and devices at discounted rates.

Order phones for qualifying SHC employees or change/cancel existing services »

Paging Services

Paging Services provides messaging through the Spok Mobile app and webpage, page-to-email, and traditional paging devices to Stanford Healthcare.

Order, change or cancel new or existing paging IDs or pagers »

Wiring and Construction Services

The IT Infrastructure Facilities Engineering Group offers in-building wiring, construction design and project management services for hospital telephone, camera and access control installations and construction projects.

Request Wiring Construction »

Circuit Services

Copper or fiber to extend Carrier circuits, add Intra Building circuits, connect devices ID card readers, etc. to the University's networked communication resources.

Request Circuits »

Smart Page On-Call schedule

Smart Page On-call schedules are used by Stanford Medicine for scheduling on-call personnel for a variety of services. The schedule is used to page or message those on-call.
Control of scheduling is done by the on-call schedule administrators.
Open two tickets in the links below to start the process:
 

Add Paging Service » Request Smart Page On-Call Schedule Support »

Need help?

If you have any questions or issues please call 5-HELP (650.725.4357) or open a ticket.