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On-call Support

Our On-Call service provides ad hoc support for individuals or groups on a per request basis. This service accommodates those who need just one-time IT assistance, such as configuring a new office or workspace or troubleshooting computer issues. This service also provides backup support to local IT teams.

We typically help you when:

  • Your computer is running slow and you’re not sure why
  • You think your computer has a virus
  • You need assistance setting up a new office or workspace
  • You just got a new phone and want assistance setting it up and transferring photos
  • You need assistance setting up Stanford email on your computer and other devices
  • The IT team that supports you is short staffed and needs temporary or backup support

Designed for

  • Individual students, faculty, and staff members
  • Schools, administrative units, labs or institutes
  • Local IT groups

Features

This service provides on-demand support when and how you need it.

We often:

  • Diagnose and troubleshoot almost any computer problem
  • Conduct proactive system security checkups and updates
  • Set up and install new computers, phones or tablets
  • Install and upgrade Mac and Windows operating systems
  • Install and troubleshoot Stanford-supported applications or licensed third-party applications (you supply the license)
  • Add peripherals such as printers or scanners
  • Help protect and backup important data
  • Assist with spyware or virus issues
  • Perform project work, such as computer upgrades or departmental moves

Rates

On-Call Support services are billed at a $99 per hour rate.

Related Services

Last modified April 27, 2017